Wyndham´s “Ovation” Surrender Program: Latest News

On 2 November 2016, Inside Timeshare published the article News From America: “Wyndham Launches New Surrender Program”, by Irene Parker. (See the original article via the link at the end). It focused on the new initiative by Wyndham Hotels and Resorts, which is one of the largest timeshare concerns in the USA.

The new initiative is called “Ovation”, it is designed to give timeshare owners a secure and legal way out of their timeshares, without fees, hidden costs or the need to make additional purchases in order to participate. Irene even managed to get a response from their media contact Lori Ford, in her statement she said “Our goal is to help owners transition to the next phase of their life and reach as many owners as possible, before they are contacted by fraudulent companies,” it certainly looked promising for owners.

wyndham logo

Inside Timeshare was contacted by a reader Steve Lloyd, he had several enquiries about various timeshares he owns and how to get out of them. He explained what he owned and asked what were his options to either claim back, sell or just relinquish. Well we all know that the resale market is virtually non-existent, so that left the claims or relinquishment option the only course.

It turned out there was no possibility of claiming, so we looked at the only course for him to take, relinquishment. It was explained to Steve that two possibilities existed, hire a reputable law firm to do it for him or contact his resorts. Inside Timeshare advised to contact the resorts first and see what they had to say.

Then came the news about the Wyndham programme, we contacted Steve with this news and he duly got in touch with Wyndham. That was on the same day as we published.

Yesterday 16 January 2017, Steve sent an email with some great news, he received an answer from Wyndham. His timeshare has now been surrendered through the Ovation Program. This is his email:

“The attached was received this morning and signals the successful completion of our exit from WorldMark via their Ovation programme.  A very successful and satisfactory process, I feel.  All through the process, WM/Wyndham staff have been friendly, courteous and helpful, and the final letter shows a nice human touch that doesn’t cost them anything.  Please use the contents of the letter for the good of all as you see fit”.

Worldmark Exit Contract closure letter Jan 2017redacted

As you can see, he is very pleased with the result, praising the way he was treated and how courteous they were, this is truly a good sign for the timeshare industry. He is still waiting for a response from Diamond Resorts (Europe).

Irene Parker received this brief statement from Lori Ford, the Wyndham media contact:

Thanks so much for the opportunity to provide a response. Please feel free to incorporate the following statement.

“According to Wyndham Vacation Ownership (WVO), “We are pleased to hear of Mr. Lloyd’s positive experience with the Ovation program. We remain committed to tailoring simple, safe and secure exit strategies for owners who have fulfilled their vacation goals.” With the introduction of Ovation by Wyndham in early 2015, WVO has received over 55,000 inquiries and helped more than 20,000 owners exit their ownership with peace of mind, and without any additional costs”.

“With its portfolio of customized exit options, Ovation by Wyndham acts as the first layer of defense against unscrupulous third-party exit and resale companies who may aim to mislead owners. The program is continually evolving to suit our owners’ needs, and we encourage owners to call Wyndham first if they are interested in exploring potential exit options”.



Irene also provided the following from a past press release:

Wyndham Vacation Ownership Wins ACE Innovator Award for Ovation by Wyndham

According to Wyndham’s Press Release

Program First of its Kind in the Industry to Provide Exit Path for Timeshare Owners

ORLANDO, Fla. (May 9, 2016)Wyndham Vacation Ownership (WVO), the world’s largest vacation ownership company and a member of the Wyndham Worldwide family of companies (NYSE: WYN), won the ACE Innovator Award, along with 12 other prestigious industry awards, at the annual American Resort Development Association (ARDA) Awards Gala at the Diplomat Resort & Spa in Hollywood, Florida on Wednesday, May 4, 2016.

The ACE Innovator Award recognizes the company’s development of a groundbreaking product, service or concept. In 2015, WVO became the first developer in timeshare history to launch a comprehensive, proactive, and uniquely positive approach to help longtime owners seeking to exit their timeshare. Ovation by Wyndham offers simple, safe and secure options for owners in situations where lifestyle or vacation preferences have changed. There are no fees, hidden costs or additional purchases required to participate in the program.

Irene´s comment:

“While we applaud Wyndham for leading the industry in an owner friendly timeshare exit program, we hope efforts emerge to boost the price of a timeshare’s secondary market value. In the US, an owner is fortunate if they are able to recoup 10% to 15% their initial investment. The problem can be devastating if an owner buys a timeshare and suffers a life crisis shortly after purchase. A few timeshare companies have virtually no secondary market”.

As you can see there is still a long way to go, one of the main points that keeps coming up in these articles from America is the lack of a secondary market. The same can be said in Europe, throughout all sales presentations consumers are told that they can always sell their timeshare if no longer required.  Or they are told the developer / resort will buy it back, as we know that is not the case.

Inside Timeshare leaves it to you the reader to make up your own minds, your comments on this subject are welcome.

If you require any information regarding this or any other article, or just need advice on any company you may be thinking of dealing with, contact Inside Timeshare. We will do our best to help you.

Link to original Wyndham article:



  • Irene Parker

    January 18, 2017

    I forgot to mention that in the US there is a 64 member aptly named Licensed Timeshare Resale Broker Association LTRBA. Wyndham does have a secondary market, so owners can contact a member if they wish to list their Wyndham timeshare for sale. Those listing with a LICENSED timeshare brocker pay nothing until the timeshare is sold. Even if an owner only nets $500 on a $30,000 investment, it give the owner another option if they have time to wait for a buyer. We listed our Maui Hill unit with LTRBA member Tom Tubbs. His commission was $1000 less than what our resort would have charged and the seller would pay some or all of the closing costs. Our daughter almost had a heart attack when I told her we listed it, so now she is the happy owner. The brokers just ask that you let them know when that happens.

  • DanZ

    January 18, 2017

    Ovation enables Wyndham Club owners to surrender their Wyndham-purchased points back to the club while retaining user rights to travel, with no maintenance fees, for three years.

  • Loretta Dyer

    March 26, 2018

    interesting… We called Wyndam’s Ovation program and were told we could get out of the TimeShare but had to pay the whole balance first. Why would I pay for something and then give it back to you?
    L. Dyer

  • George Drake

    January 7, 2019

    Wyndham needs to take back Time Shares (points) so the customer can feel they did not get ripped off . One mad customer can tell friends, email every one one in the world on the internet and say bad things. I have for 5 months (owe 12,000, deposit 3,000, tried to get help getting my money back and to cancel my contract. Like 3,000,000 people want out of their contracts and they suffer not being able to get out. I need my contract money back for my health problems, but no one at Wyndham wants to help me. I will say one person tried to help, but no cigar. Thank you Nina. Question what kind of people at Wyndham have no heart. Money is not everything. Have a change of heart and come up with a good plan which helps everyone. Even if Wyndham loses money they gain respect and more customers. George

    • Irene Parker

      January 8, 2019

      George In 2018 I started receiving calls from lenders when foreclosed timeshare buyers wanted to buy a house. They had the lender read their complaint, and then asked the lender to call me. I provided the lender with a list of our timeshare member Nightmare on Timeshare Street articles, plus the list of numerous Attorneys General investigations, lawsuits. This prompted me to write this article, “Timeshare Foreclosure Explained to Lenders” because members often have no choice but to foreclose. Today’s article 1/8/19 also is a good article for a borrower to give to their lender. Wyndham has increased their loan loss provision to 21% of sales. That’s just a number but when you put the dollar figure on it, there are, as you say, millions who have been financially harmed. http://insidetimeshare.com/the-tuesday-slot-18/


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