Welcome to this weeks Tuesday Slot article by Irene Parker, who introduces us to Michael Santos, but first, Monday, May 27 was a major holiday in America. Memorial Day honours veterans & soldiers who work to defend even those who may seek to do them harm. Yesterday Inside Timeshare heard from veteran/active duty service member #105 asking about unfair and deceptive timeshare sales practices. Many of the veterans who have reached out to Inside Timeshare are disabled, five from Agent Orange. We hope other members of the military will reach out to us because when buying a primary residence greater disclosure is required. We are reaching out to provide the same for veterans applying for a timeshare loan. Too many have been financially ruined because they believed false promises made by timeshare sales agents. The Free at Last Timeshare Member Support Manual is another tool in our arsenal to fight timeshare corruption.
The Free at Last Timeshare Member Support Manual
Offered by the Straight-A Guide Foundation
By Irene Parker
May 28, 2019
Meet Michael Santos, no stranger to struggle. Rather than succumb to despair, as many would, Michael faced his challenges head-on. Struggle is struggle. His admitted bad decisions led him to serve 25 years of a 45-year prison sentence. While incarcerated, Michael earned an undergraduate degree in Human Resources Management and a master’s degree. Now he works to serve others in struggle through education, contribution to society, and a support network of people who believe in you.
Michael’s story: 9,135 Days in Prison TEDXConstitutionDrive 2013
I need help. I’m struggling, overwhelmed, with unending calls from infuriated timeshare members, many financially devastated because timeshare sales agents got away with unfair and deceptive sales practices. While top liars earned $1 million or more annually until eventually terminated, family after family described to me how they were lied to. Particularly painful to me are the stories of veterans and active duty service members harmed by timeshare. A timeshare foreclosure can result in the loss of security clearances.
How can I leverage my time and our team’s limited resources?
Enter Michael Santos of Prison Professors, Straight-A Guide Foundation
Continues with Aspiration, Action, Accountability, Awareness of Opportunities, Achievement, and Appreciation of Resources
In addition to offering a sophisticated platform that has been helping the incarcerated work towards release and reentry back into society, Michael teaches adversity skills. The Straight-A Guide Foundation helps 100,000 people every year, teaching people in struggle how to prepare for success.
Employing these same adversity skills, Michael Santos and I developed a timeshare self-help manual to leverage our timeshare team’s efforts, and the efforts of others experienced in the field of timeshare.
Our Free at Last Timeshare Member Support Manual also offers webinars and podcasts. http://timesharedisputeresolution.mykajabi.com/
Unfair and deceptive timeshare sales practices don’t just harm timeshare members. Honest timeshare sales agents, managers, and even an executive or two have expressed their frustration over spotty and inadequate state regulation and a Pollyanna attitude on the part of timeshare lobbyists and developers insisting all is well in timeshare.
Dr Amy Gregory, PhD in Hospitality Management from the University of Central Florida and Masters in International Business Administration from the Thunderbird School of Global Management was a presenter at a 2017 timeshare ARDA World convention. She describes statistics that tell a different timeshare tale, as reported by RedWeek’s chief correspondent, Jeff Weir:
Here are some of Dr Gregory’s findings:
- The average rescission rate is 15 per cent (which is identical, ironically, to the daily average percentage of people who buy a timeshare after a sales presentation).
- A whopping 85 per cent of all buyers regret their purchase (for money, fear, confusion, intimidation, distrust and other reasons).
- Forty-one per cent of buyers never thought they would regret their purchase, but they did;
- 30 per cent were neutral prior to buying but then regretted it.
Wondering if there is something wrong with me, I contacted timeshare law firms and timeshare exit service providers across the country and learned that they are also frustrated with this “see no evil, hear no evil, speak no evil” media spin strategy on the part of the industry.
Two of the exit companies I contacted reported that they received 3,000 to 3,500 calls a month from people seeking timeshare relief. Both companies said they only accept as clients, less than 200 callers, as the timeshare member must meet their timeshare deceit criteria.
What happens to the 2,800 or so turned away? Even if your only option is to foreclose, thanks to the orchestrated lack of a secondary market, these members need support. As if someone broke into your home, you feel violated, alone. Most begin their call to me with, “I feel so stupid.” I respond that I have heard from a detective who works economic crimes undercover, two counter-terrorism experts, two private detectives, a professor with a PhD in criminology, an ICE agent with an M.S. in Criminal Justice, all describing how they were duped by timeshare sales agents.
If you take the time to listen to the entire 20 minutes of Michael’s Top Ten Surrender Tips before Surrendering to Federal Prison, it’s easy to see how prison adversity skills carry over to timeshare adversity:
Michael’s Ten Tips
- Expect Challenges!
- Understand your Finances
- Develop a Reading Plan
- Journal, Write and Publish – Writing is Therapeutic!
- Personal Belongings – One Navy veteran charged $2,700 a month in timeshare loan payments to credit cards. He lived in fear of losing his home and had to seek advice from a bankruptcy attorney.
- Prepare for Communication
- Set Your Values and Goals and Create Timelines
- Create an Accountability Metric Adhering to Timelines
- Quadrant Adjustments Reflecting New Opportunities and Opportunity Costs Visualize/Plan/Prioritize/Execute
- Release Plan – Think about your day of release!
Hoping to leverage what I and others have learned, I support the Free at Last Timeshare Support Manual lending what I’ve learned to others. All proceeds from our manual are to be donated to the Straight-A Guide Foundation. Together we will work alongside those in prison or formerly incarcerated to become Free at Last. I’m pretty sure Dr Martin Luther King, Jr. would support our borrowing his prayer.
I think it was Ella Fitzgerald who said her momma told her, “Go out and make something happen. If you’re not going to make something happen – stay out of the way!” Morgan Freeman said it another way:
These self-help groups were launched and subscribed to by doers seeking:
A way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market, and to educate prospective buyers.
Diamond Resort Facebook
Gold Key Facebook
Thank you, Irene, and also a big thank you to Michael, we are sure that you will get plenty of support from our readers.
Late on Friday, Canarian Legal Alliance published the following results of cases over the past two weeks, these were against Anfi Del Mar, Silverpoint, Club La Costa and Holiday Club Finland. In total there were 24 sentences as follows:
- 15 in the Courts of First Instance against Anfi Del Mar
- 3 High Court against Anfi Del Mar
- 2 Court of First Instance against Silverpoint
- 2 High Court against Silverpoint
- 1 Court of First Instance against Club La Costa
- 1 High Court against Holiday Club Finland
All contracts were declared null and void and in most cases, clients received back their legal fees plus legal interest.
The total being returned to clients is a staggering 787,664.00€
Obviously some very happy clients but some very unhappy and embarrassed timeshare companies. Well, they only have themselves to blame!
Do you have any questions about your timeshare purchase, want to know if you have a claim or want to just get out, have you been contacted by a company offering you a service and want to know if they are genuine?
Then use our contact page and get in touch, we will point you in the right direction with the best advice available.