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Westgate

Start the Week: Military Veterans Article Comments Begin & Latest Anfi Appeals Dismissed

Welcome to the start of another week with Inside Timeshare, on Friday we published the article A New Friday Letter From America: Veteran & Active Duty Service Member Outreach the replies and comments have already started. Today we publish a small example of the comments so far received. We also look at the latest from the High Court of Las Palmas, Gran Canaria, once again this court is dismissing appeals lodged by Anfi after losing in the Court of First Instance. This does make you wonder what Anfi are playing at.

Although the article has been live for only 2 days, we are already receiving comments from veterans who have very similar stories, we have also received emails from members of Hilton Grand Vacations, (HGV) and Westgate who have had similar experiences as Diamond members.

The article is about Adam’s experience with Diamond, but we welcome and ask all Veterans to submit their stories regardless of which timeshare developer they have dealt with. This is not just a problem about Diamond, but one that needs to be addressed by the timeshare industry as a whole.

Below are just a few of the emails received so far, we have only published the content and not identified them by name:

HGV Veteran

I came across your article in a Diamond Resorts FB group.  My husband served twenty-eight years in the Army and retired in 2011.  Never in all our years would we think we would fall victim to the scam of a Hilton Timeshare salesperson. 

Diamond Veteran

I am three-quarters of the way out the door from just walking away from Diamond Resorts. I am extremely upset that they made no adjustment/refund of maintenance fees since Diamond vacations have been unavailable due to covid for a year now.

Since airlines shut down, the government ordered, and still has ordered us to stay home and stay healthy,  airlines shut down, Diamond shut down resorts, and travel was and is unsafe, I have asked Diamond to refund maintenance fees as the right thing to do.   It is “unjust enrichment” under consumer protection laws (UCC) to price gouge owners for full maintenance fees when Diamond could not provide the contracted vacations.  Other unscrupulous businesses have been fined and forced to repay overpricing during the covid pandemic.

I am a veteran and last year there was the latest bunch of lies from Diamond. I was promised that Diamond would announce during 2020 that they were going to buy back my points. But I had to buy 20,000 more points for $55,000 to provide Diamond money to be able to buy my points!  I guess they think I am stupid. I asked them to put it in writing, but they could not do that and I was also not to say anything about the buyback program in the QC or follow-ups as it “was a secret”.   More lies.

HGV Veteran

This issue isn’t simply with Diamond! HGV sales reps were incredibly aggressive and lied every step of the way to get us to sign. They were incredibly aggressive and deceptive.  Hilton encourages and rewards sales agents who lie, is alarming. It is my understanding that this isn’t exclusive to HGV. I am learning that the entire industry is tarnished and deceptive.

Westgate

This is absolutely appalling and I do not understand how this continues.  Why aren’t the sales reps held accountable for what they are telling people?  It is out of control and Westgate Resorts likes to stand behind “unfortunately it is not possible to validate verbal communications she may have had with the sales agent”.  Almost as if the sales team is not part of the company and they have no power over what sales are telling people. 

If the Timeshare Companies truly cared about their owners and were honest from the beginning the exit companies would not be feeding on countless unhappy owners. Yet the Timeshare companies are trying to look like heroes by taking those exit companies to court.  They are not fooling me, they need to spend that money on keeping the owners happy and informed of the truth.

It also appears that it is not just veterans that have serious issues with their timeshare sales, this next comment is from a Front-line Covid Nurse.

I am not a veteran. I am a front-line Covid nurse, but I think nurses need to do the same as Adam. I have contracted Covid and recovered. I was sick for almost two months. I recently got my taste and smell back. I am fully vaccinated but still have to maintain full protection because there is no guarantee that I cannot still contract Covid and give it to someone else. I still care for Covid patients.   

My mother gave me 10,000 Diamond points in 2019. I have never used the points. I attended an orientation at Hyatt Place Hendersonville near Nashville to learn how to use the points. As a result of attending the orientation, I am financially ruined. I was told that I could get 5000 more points for $4,500. I was shown on a tablet where I signed $4,500. The only paperwork I was given stated $4,500 which was the amount charged to a Barclaycard. I was 24 when I purchased the points. After I finish my graduate nursing program I will have about $75,000 or more in student loans. I asked about a hard copy of the contract. They said the contract was on the tablet but I never received the tablet that was used to sign the contract. The contract came about two weeks later, with no postmark date. Imagine my shock when I saw there was a $40,000 loan. NO WAY would I have bought $40,000 in vacation points. My credit has gone down 200 points. I cannot buy a house or car.

I reached out to Diamond as Flaskey suggests Diamond members do. Diamond records the closing/signing session. I asked if the contract was just for $4,500. They said yes. They said the actual contract would be mailed. Diamond denied my request to cancel the loan. I received a call from a Diamond representative. She suggested I talk to customer service or a Hospitality team. I did and I emailed the complaint below. In September of 2020, I spoke to Kathy in customer service. She suggested I request a mutual release by emailing Financial Services. I did that too. No one has responded.

I am writing to warn others about how something like buying timeshare points for a vacation can be the worst financial mistake of your life.

Just on these few comments alone, we can see there is a very serious problem with how timeshare developers allow their “sales agents” to behave. We all know the Diamond response, “We are not responsible for what sales agents say at presentations”. A very lame excuse if ever I heard one, it is just an excuse to deny any responsibility on behalf of Diamond.

If you have been victims of these practices no matter which timeshare developer, please contact us and Adam Siler at the following email:

[email protected]

We now move to the latest from the High Court of Las Palmas, Gran Canaria.

The High Court of Las Palmas Gran Canaria

News reached us last week of several appeals made by Anfi against rulings from the Court of First Instance, as we know Anfi appeals to the High Court on every ruling made by the lower courts. We also know that in each and every case the High Court dismisses the appeal and confirms the original sentence. The case is then returned to the Court of First Instance for execution of the sentence.

The full stories of these cases will be published in another article, but we do have to ask the question, why does Anfi persist in lodging these frivolous appeals?

As we have seen, on every occasion the High Court dismisses and rejects their appeal, we suspect that Anfi is just attempting to delay the inevitable and to cause as much stress to the clients as possible. 

We also know and it is no secret that the Anfi Group, under the control of the Cazorla Group is in serious financial difficulties, but they cannot avoid paying what the courts have demanded. Delaying these payments just costs them more, not just in paying the legal fees for the appeal and their own lawyers, but also in the increased amounts which the courts are subsequently imposing. This also includes the legal interest which is paid on the amount awarded by the court from the moment the case is accepted. So the longer they delay. The more they have to pay.

This tactic by Anfi is not just depleting their already serious financial difficulties, but it doesn’t do their already damaged reputation any good whatsoever.

When will Anfi see sense and just pay when the courts demand it, taking a leaf out of the book of Palm Oasis and Marriott.

Just from what we have published today, it is very clear the timeshare industry is one of the very worst for the way it is sold and also the way it treats its members. These members have paid huge amounts on the basis of lies made by sales agents, yet the companies involved do everything they can to ensure they do not pay or be held accountable.

In the case of Anfi that is being remedied by the authorities, The Provincial Prosecutors Office of Gran Canaria are currently involved with an investigation into Anfi, it involves the attempts to deny payments by the courts, the movement of funds from accounts to avoid embargoes among other things.

As for our friends in the US, they have a long way to go before they see anything like the protections consumers have in Spain.

If you have any comments on this or any other article or would like to know your own legal position with your timeshare, please use our contact page and Inside Timeshare will get back to you

For our US friends, if you are a Veteran or Serving Military and have had similar experience, please use [email protected].

Demands for Payments and Threats by Fake Law Firms

Inside Timeshare has been receiving many emails from some very concerned readers regarding demands for payments. These have included demands from the “FAKE” law firms that we have highlighted. These have also included threats of taking legal action against the “client” from our old friends the Litigious Abogados Family, CUC Abogados.

We begin with CUC Abogados operating out of Tenerife, on 30 July, we published another warning about this lot, from one reader who has lost thousands of pounds. Unfortunately, this reader was taken in by the very slick operation these crooks have concocted. These include “FAKE” court documents, “FAKE” Procurators and even “FAKE” Notaries based in the UK.

It all began when he received a “cold call” regarding his Westgate (US) timeshare, that they were being taken to court along with the director. As he purchased in the US, the Spanish Courts do not have any jurisdiction. It later turned out the case was against Incentive Leisure Group, DWVC and Personal Travel Group. As we know these companies no longer exist and have also been used before by not only CUC Abogados but all the previous incarnations we have named the Litigious Abogados Family.

Although we did not name him, CUC Abogados knew full well who he was due to the case. After the article was published they telephoned him and threatened his partner and told her that;

“the payment (non-existing) would now be stopped, and they will be taking me to court for slandering their name.”

This is not the first time this has happened, it has also happened with previous incarnations of this CRIMINAL GANG.

What a complete joke, a FAKE and FRAUDULENT operation threatening legal action for Slander! Should that not be Libel as it was written and they are supposed to be LAWYERS!

Yet Inside Timeshare has not even received any emails with any threat of legal action from CUC Abogados and it was published by Inside Timeshare!

We wonder why?

Well, our reader has not been rattled by this, although it may have caused some distress to his partner, he has just shrugged it off and is only pleased that his information may just help others to not get “stung” by this disgusting bunch of “CRIMINALS”.

We now move to Suarez and Simpson who we began to highlight on 18 July, this is yet another “FAKE” law firm operating out of the Costa del Sol, claiming to be working with the Màlaga High Court. They have even used the name of a Judge, who we as yet are not sure if he is genuine or fake, His Honorable High Judge Dr Jose Mario Savantes. Enquiries are ongoing. This name is also being used by another “FAKE” law firm Morales Maxwell, which along with identical Modus Operandi and “FAKE” documents leads us to believe are the very same people.

We must also point out that the use of genuine names without their knowledge is a very common practice, this helps to convince people that the “law firm” is genuine if any searches are made.

Below is an example of this on the right is one of the “supposed founders of CUC”, next to it is the actual person whose identity has been stolen. Notice it is the same photograph but reversed and turned into monochrome in an attempt to stop any identification. Sorry CUC, it didn’t work!

Our latest information from a reader who contacted us this morning has been informed by Internal Transfer Investigations in London, phone no 0203 7692195;

“that award waiting for me but has “embargo” on, with a time limit of 5 days to sort out and to ring Maria Rodríguez at Courts of Malaga on 0034 604189749”.

If our reader did not pay the “LEGAL” fees by this Friday, the “embargo” would not be released and they would not receive the “Bankers Draft”.

Please note that the telephone number for Maria Rodriguez at the Courts of Málaga is a Spanish mobile telephone number, these would not be used by court officials.

So far we have not been able to identify any firm or organisation called Internal Transfer Investigations, but we have had the number checked and so far over 13,000 enquiries have been made. All have considered it a “Dangerous” number. The link below is from the website Who Called Me and shows those enquiries with another entry in Who Called Me UK .

https://who-called.co.uk/Number/02036277695

https://whocalledmeuk.co.uk/phone-number/2037692195

This link below explains the 0203 number, please also be aware that many genuine companies do use this configuration of London numbers.

https://www.lovemoney.com/news/28892/0203-code-phone-number-scam-cost-who-owns-this

One company that sells 0203 telephone numbers

https://www.switchboardfree.co.uk/0203-numbers/

These stories from our own readers are a very stark reminder of how vigilant you must be when being approached either by phone, email or post by any company or law firm. Especially if they are claiming they are either holding vast sums of money awarded by the courts on your behalf or that they are or have taken your timeshare company or other holiday product such as DWVC or Club Class to court.

The information is out there on the internet, you just have to know where to look, so it is vitally important for you to do your homework. If you are not familiar with searching for information and need help, please use our contact page and Inside Timeshare will get in touch. The chances are we may already be aware of them.

REMEMBER PROTECT YOUR MONEY AND DO YOUR HOMEWORK!

UPDATE RECEIVED

Regarding our article published yesterday on Global Timeshare Legal Experts, Inside Timeshare received an email from the TCA (Timeshare Consumer Association) to inform us that cases and sentences published by ECC and M1 Legal have also been “Cut and Pasted” from their website. We just wonder how many more have also been used and not published but sent to clients as their own?

CUC Abogados: Latest Update & A Stark Warning

Today is the last article for this week due to personal reasons, but it was important to get this update on the latest information about the “FAKE” law firm in Tenerife, CUC Abogados. Unfortunately for this particular reader, he found our warnings too late and has gone the whole way with the “FRAUD” and has now lost a lot of money. He and Inside Timeshare have not even begun to calculate how much, but we suspect it will amount to several thousand pounds over the period he was taken in. Today we reveal the end game with the latest players.

It all began last year when our reader received a “cold call” from CUC Abogados. They informed him that his timeshare company Westgate was being taken to court for misselling and he could be part of the case. There is only one problem here which our reader did not realise, Westgate is a US company and only operates there and not in Europe, so the Spanish courts would not have had jurisdiction.

He also received a court update from Julia a very familiar name, from Solutions Ltd using the email [email protected] an email address that has been used for a number of years and was highlighted as a scam operation many years ago.

Later it turned out that the “case” involving at least 43 named individuals was against Incentive Leisure Group, DWVC and Personal Travel Group. As we know these companies no longer exist and have also been used before by not only CUC Abogados but all the previous incarnations we have named the Litigious Abogados Family.

Follow this link for all articles published over the years:

https://insidetimeshare.com/?s=litigious+abogados+family

He then received an email with an attached “court sentence” showing that each person named had been awarded 32.000€. Inside Timeshare has received many of these over the past 4 years and all are very good fakes. All names have been redacted.

He then received another email with yet another attached sentence, this time only he was named. It confirmed that he had been awarded 32,000€.

Over the ensuing weeks, he received several emails with various attachments along with invoices for payment. The next point was the “tax” that was required in order to release the payment made by the court. Again he followed their instruction and transferred the requested amount. See PDF below.

At last, he was going to receive the cheque for 32,000€, an envelope duly arrived by post, but as we already know from previous readers, the envelope had been opened and the cheque was missing.

Enter the new law firm appointed by the court to investigate and recover the “stolen and cashed” cheque. Obviously another fee required which he again paid by bank transfer. Apparently as with the previous instances of the “missing cheques”, it was cashed by a gang of East Europeans, with around 16 postal workers being arrested for colluding with the gang.

Eventually, he was told the money had been lodged in an Escrow account with a UK Notary called Flanagans Notary Services. Tara Quinn Flanagan, the notary then issued an invoice for £261. This was to be paid by bank transfer to:

Bank: Revolut Ltd

Bank Address: 7 West Ferry Circus, Canary Wharf, London, E14 4HD

Account Number: 43688128

Sort Code: 040075

Another invoice from Flanagans Notary Service was also received, this time the name of the account holder and bank details are different from the first one:

Account Holder: Peter Klan Flanagans

Holder´s Address: 111b, Maldin Walk, Woodford Green, Flanagans Notary, London, IG8 7HA

Bank: Lloyds Bank Bank Address: 15 Merthyr Road, Cardiff, South Glamour, CF14 1DA

Account Number: 12598468

Sort Code: 309894 

Inside Timeshare has not found any Notary in the UK using the name Flanagans Notary Services. It is also a fact that the logo on the invoice is the same logo used in the past for the “FAKE” Spanish Notaries.

There is now also a new twist to the tale, an indemnity insurance costing £139, from Brockway Insurance and Reinsurance apparently based in Cardiff. Again this was to be paid into a Nationwide account in Cardiff to a P A Brockway. The account details are:

Account Number: 07705422

Sort Code: 070806

Account Title: P. A. Brockway Account

Address: 18, Queen Street, Brockway Services, Cardiff, CF23 3BC

Again Inside Timeshare has not found any insurance company by that name in the UK.

This is a very well planned and orchestrated “FRAUD”, the documents and letters all look very genuine, especially to those who have never seen the originals

Inside Timeshare has all documents and emails received by our reader and will provide the Spanish authorities with them in due course. Our reader has also filed a full report with Action Fraud in the UK and also supplied them with all documents and emails.

It is a shame that our reader was taken in for the full “scam” before he found out the truth. It is unlikely that any of this money will ever be recovered, but we do hope that the perpetrators of this massive fraud are eventually caught and brought to justice.

This is just one person, remember that there were 43 named individuals on the first court document, how many more than this have also been taken in?

This FRAUD will have netted at least several hundreds of thousands of pounds from all the incarnations of this despicable group.

It is stories like this which enforce the need to be ever vigilant when receiving any cold calls, emails or letters regarding your timeshare, or even companies you may have found yourself on the internet.

REMEMBER, DO YOUR HOMEWORK FIRST, IT WILL SAVE YOU A LOT OF MONEY AND HEARTACHE.