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Timeshare Support Centre

Another New Cold Caller Identified with Rather Dubious Links

Starting the day in our usual way checking on articles and posts on other timeshare related websites over coffee, we came across the Mindtimeshare blog and their warning on Timeshare Helper. Looking at their website something caught our eye as being very familiar, checking our own recent posts we were not disappointed. It certainly seems they are linked to other entities that we have published information about over the past couple of weeks.

Timeshare Helper using the website:

Which was only registered on 26 November 2020 and expires on 26 November 2022, again the registrant of the website is hidden by privacy protection, so there is no indication of who is behind it.

The website itself is very basic, being one page with a menu that scrolls to the relevant section. These sections are headed:

  • Who We Are
  • Why Choose Us
  • How Can We Help
  • Client Appreciation
  • Current Legislation
  • Contact Us

The Who We Are section contains no real company information whatsoever, in fact, there is nothing about them anywhere on the website, no company registration, no address or telephone number.

But it does say:

“We are leading experts in the area of timeshare purchases and contracts having assisted hundreds of clients. What’s more, the advice we offer is completely impartial, designed to give you a clear picture of your entire situation.”

Now for a website that has only been registered for 5 months, they certainly must be very good to have helped “hundreds of clients”:

The start of that statement is also rather telling, that they are “leading experts” in timeshare purchases and contracts. That is probably because they are the ones that sold it to you in the first place.

What caught our eye was in the Client Appreciation section and the three testimonials they publish, there was something very familiar about them, we were sure we had seen them before and yes we were correct.

All three appear on the website for Timeshare Support Centre, another new cold caller we published a warning about on 7 April 2021, (see link below).

The “testimonials” published on both websites are exactly the same, word for word, the only differences are the names of the so-called “clients”!

Client Appreciation Page: Timeshare Help
Right-click and open in new tab to enlarge.
Testimonials: Timeshare Support Centre
Right-click and open in new tab to enlarge.

Now if that doesn’t get the alarm bells ringing, we are not sure what will!

As we stated there is no address or telephone number, just a very simple contact form, so the website itself is just a lead generator for those searching for help with their timeshare problems.

Now as for the “cold calls”, these are being made from a number with a Birmingham code, 01216302276, but again this does not mean they are actually located in Birmingham.

The number, however, does come up with links to various other scams, not just timeshare, according to the website who called me, (see link below), page 2 also mentions that it has been linked to a “National Insurance Scam”.

So far, everything about these cold callers looks extremely dodgy, the lack of company information, the obviously fake “testimonials” and then the comments on who called me.

It also appears they may be linked to companies we have had reason to warn readers about this month:

According to information from our own readers, these are all calling on behalf of Aegis Direct who are based in Tenerife. Just on this alone, we can safely assume they are also calling on behalf of Aegis Direct. (see link below).

Once again, this reinforces the care you must take when receiving cold calls or searching the internet for a company to help you with your timeshare problem. Not all are genuine, in fact, most are more than likely to be scam operations and it can be virtually impossible for you to tell the genuine from the fake.

If you have received a call from any of the companies mentioned above even ones that have not appeared on our pages, or you have found one on the internet and you would like to know if they are genuine or more than likely scammers, please use our contact page and Inside Timeshare will get back to you.


Latest Cold Callers Update

This week Inside Timeshare has published a warning on two cold calling companies, Independent Timeshare Assistance and Timeshare Support Centre, today we add another cold caller named Marketing Solutions Group. There now appears to be a link between these companies and who they are “marketing” for. We also have a look at some information supplied by our colleagues at the TCA (Timeshare Consumer Association).

Marketing Solutions Group, well, there is not a lot of information on them apart from the telephone number 01513 080341 which is a Liverpool STD code. But as we have said before this means nothing as these numbers are readily available via third party suppliers and are known as VOIP numbers. More on this in a moment.

Marketing Solutions Group is yet another name that when doing a search for companies, this name comes up many times, but nothing to do with timeshare. So who are they?

No one seems to know the answer to that question but what we do know from information supplied by our readers is they appear to be calling on behalf of Aegis Direct SL based in Tenerife. They are also known to be working with several other companies, by contracting their clients “exits” out to them and not doing it themselves.

It also appears from further information received, that the two companies Independent Timeshare Assistance and Timeshare Support Centre are also calling on behalf of Aegis Direct and their associates. So we have a rather tangled web building up here.

One other thing they all have in common is their telephone numbers, all show UK locations, but we do know that many of the callers are stating they are based in Tenerife. This is because they are using what is known as VOIP, which is short for Voice over Internet Protocol. In other words an internet telephone system.

There are many companies that provide these numbers which can then be used from anywhere in the world. Two we believe have supplied these “companies” with numbers, Simwood which is based in the UK and has the website:

The other is Numbergroup Network Ltd, which on researching has some very interesting information attached to them. It seems that a former “director” Jody Rhodes of Dublin, was convicted of a telephone scam back in 2018. For the full story see the link below.

There is nothing wrong with using these numbers, they are very convenient with today’s technology, the problem comes with the more unscrupulous operations. Those who wish to deceive “potential victims” into believing that they are based in the UK and not calling from call centres in the scammer’s hotspots such as Tenerife.

Moving on to some information supplied by our friends at the TCA who have been looking very closely at the Timeshare Support Centre website, they have found some rather “erroneous facts”.

“Brexit has now impacted the time you have to legally terminate your contract please contact us urgently if you have any timeshare contract termination needs”

This is a complete lie, Brexit as we have stated previously has had no impact whatsoever on timeshare termination in Europe or anywhere else for that matter.

They also found a reference to Club la Costa and the liquidations of their sales companies, which have already been shown to be false information:

“We must also bring to your attention some more recent concerning news of several large Timeshare companies that have now gone into administration 3rd January 2021 the Euro Weekly news confirmed that Club La Costa in Tenerife has filed for voluntary bankruptcy please do urgently contact us if you have purchased any products from Club La Costa (UK).”

As we already know Club la Costa has not filed for voluntary bankruptcy in Tenerife, the Spanish arms have all filed for bankruptcy in Malaga. Club la Costa is liquidating four sales companies within the group, they have already ceased trading. This only means that the sale of timeshare has ceased, there will be no new sales of timeshare. The timeshare resorts side of the company is not affected, ownership has not changed at all and all rights of use are unaffected.

The Euro Weekly article specifically states “Mijas Costa” as the Club la Costa office that has filed for voluntary bankruptcy, not Tenerife. This further confirms our belief that this outfit is operating from Tenerife, no wonder they couldn’t quote a UK office address with ease.

Then we have some information which is really no use to European timeshare members:

“ have only recently written an article covering How do I get rid of my Timeshare in a pandemic. This article stresses the need to instruct a solicitor to legally terminate a Timeshare contract.”

This advice relates to American ownership with appropriate comment from the American Resort Development Association. If, as the comment states, there is a need to contact a solicitor, given that Timeshare Support Centre are not even close to being solicitors, why would you deal with them?

Then to cap this off they state:

“We will make sure that the advice you receive is accurate and adheres to new legislation and law changes.”

There is no new legislation. The current EU Directive was presented in 2008. Spanish law 42/98 was enacted on 5th Jan 1999, with an update to this law which is known as Ley 4/12 we believe neither of these laws constitutes “new”.

So once again, we see statements published on a “company” website giving out false and inaccurate information. Not only are they attempting to confuse you the timeshare owners about their company, but also using some very dubious tactics such as scaremongering to convince you to use their services.

Inside Timeshare would like to thank the TCA for providing their findings above, it saved us a lot of time.

Once again, these points are published to show you the reader how careful you have to be when dealing with cold calls or any company you find on the internet regarding your timeshare. Cold Calling is not illegal, it is a recognised marketing tool, but there are certain regulations governing the industry, so it is important to do your due diligence and research the company before even contemplating engaging their services.


One Reader Deals with a Cold Caller

Yesterday Inside Timeshare published information on Independent Timeshare Assistance, a “company” that does not appear to actually exist, well, officially that is, as no record can be found through Company House. This has prompted further inquiries from readers who have also been contacted by other “companies” which also sound rather dubious.

This particular reader has been in contact with Inside Timeshare for quite some time and was contacted by a young lady calling on behalf of Timeshare Support Centre, using the telephone number 01244 722295. Which is a Chester code. As we have said before, this means nothing as these numbers can be purchased for use from anywhere in the world.

The thing is this young lady was calling from Los Cristianos (yet a Chester code) in Tenerife but did not even know the address of the office she was working from. She also claimed that their website is “under construction” so could not give that out. Very strange because we accessed it this morning, we also checked the registration details.

It was registered on 26 November 2020 and is due to expire on 26 November 2022, as usual, the registrant is hidden by privacy protection. The website also shows no company details or registrations, these facts are never a good sign. The only contact is through the telephone number, which is slightly different from the one used above, 01244 722296, a contact form or this rather strange looking email address given on the website.

Email: support at

This does make it look like it is yet another lead generator, but the question is who for?

When questioned by our reader where she had got the number her response was “they had got it from the AGM (Annual General Meeting) database”. Apparently, she had no idea what this was, and to be honest neither do we, but it does look like someone may have sold the information from the club members list.

It would seem that the young lady making the call was completely out of her depth, being unable to answer the simplest of questions, she just kept saying that she just “wanted to advise me (our reader) about the danger of signing contracts”. She couldn’t even explain what contracts.

Eventually, after further questioning she stated that she thought their head office was in Sheffield, so being unable to answer the questions our reader was passed to the callers “supervisor” Natalie, who was in (?) “Manchester”.

On being passed to Natalie, our reader then managed to get an address, although Natalie seemed to struggle to give it, the address is one that we have come across before and has been used by various “timeshare advice companies” in the past:

25 King Street 5th Floor Manchester City Centre M21 9QD

Now, when questioned, Natalie could not even explain where they got our readers details as a timeshare owner. She also stated that she could not even tell our reader where her timeshare was because of “Data Protection”. A very lame excuse considering they can’t explain where they got the information in the first place.

Obviously, there is a “Data Protection” breach here as the contact details cannot be verified as coming from any legitimate source.

Eventually, after much more questioning from our reader, who incidentally no longer owns any timeshare, Natalie seemed to get very upset and kept on saying she was “only trying to help me (our reader)”. She was asked again to explain and the penny finally dropped, she hung up, much to the annoyance of our reader who was rather enjoying the encounter.

This particular reader has been through the proverbial mill regarding timeshare over the years so is now rather adept at handling the calls, even though no longer an owner. This story is a fine example of how careful you must be and question every call you receive, question every “fact” that you are told by these callers, you will catch them out. After all, many of those making the calls are just doing a job, they have no experience in timeshare or if the company is legitimate or not. They have probably just answered an advert looking for staff and got the job, then just follow the “script”. This is especially true at this time when many people are out of work in places like Tenerife and an income is needed. In a way, many of the staff making the calls are also being used without their knowledge, they believe the “pitch” given by their employer.

We have also received information on another number being used, which we believe is again for Independent Timeshare Assistance, 01392 243151, this code is for Exeter, it also has some very negative reports on who called me.

If you receive a call or have found a company on the internet, check them out first, do your due diligence and find out as much as you can. If you are unsure of how to proceed then please use our contact page and Inside Timeshare will get back to you.