Browse Tag

Stephanie O’Reilly

Start the Week

Welcome to the start of another week in the world of timeshare, we begin today with yet another company that has sprung up in relation to the recent Eze Group court case. Again the same old story, appointed by the courts to get victims their money back, for a fee that is.

The company name is H&K Limited, apparently based in Walthamstow East London, however, there is a company registered at Company House by the name of HK Limited, but it was dissolved on 12 December 2017.

The company number was 10334162 and the registered address was located at 18 Janeston Court 1-3 Wilbury Crescent, Hove, England, BN3 6FT

There does not seem to be any website and the email address they give is [email protected]

Again this is a free email address providers such as gmail, yahoo and hotmail, so it is not linked to any website.

The company directors were Abdul Haseeb and Yousaf Shah, Haseeb has no links to any other company but Shah was a director of another dissolved company called Helping the Children.

It may be that the persons behind the latest scam could just be using the company name, as when it is googled it does come up on the listings as a registered company. So unless you click on the link you would think that it is genuine.

Now as we have reported on another similar company A&K Advisory Limited, very similar name, the story is the same. Regency Shores, one of Eze Groups Tenerife based companies have recently lost in the High Court. Low and behold along comes H&K with the great news that money has been set aside and they have been appointed by the courts to pay it out to victims.

Problem is they need a £725 advanced fee to do so. No doubt the money will need to be paid by bank transfer to the “Escrow Account”, the only thing is the account will obviously in the name of a private individual.

The important point to remember is that Birmingham Crown Court trial was against Dominic O’Reilly, Stephanie O’Reilly and Eze Europe Ltd, the court did not set aside any money for victims. There is however an investigation under The Proceeds of Crime Act.

As for Regency Shores, there has been no court action either in Tenerife or in the UK, even though they are under investigation. No charges have yet been brought.

Remember, no court will appoint, instruct or allow any private company or third party to contact any victim of fraud, this would be down to the investigating authorities before the trial ever takes place.

The recurring question from all enquiries Inside Timeshare has received on this matter is how have they got such accurate details, such as what was purchased, how much for, when purchased, full names, addresses along with home and mobile numbers?

The answer is very simple, these scams are either being setup and run by ex-employees who have stolen company records or they have been purchased from existing or ex-employees. I would actually suspect that these scams are being run by ex-employees, the reason, they seem to know the workings of the company very well.

So to recap, there is no money waiting or being held at court, courts do not use third party companies, payments are never paid to private individuals, emails should always be linked to company websites and never pay any money upfront especially by bank transfer.

If you have been contacted with a similar story by a company with another name, Inside Timeshare would like to hear from you. If you require any further information on how it may be possible for you to get something back by doing it yourself, use our contact page and we’ll get back to you.

Mid Week Roundup

Over the past few weeks Inside Timeshare has been highlighting the growing rise in EZE Group customers being contacted with stories of companies being “appointed” or “retained” by the courts to help them get their money back.

Well, it hasn’t stopped, Inside Timeshare is still receiving many enquiries from concerned coustomers who have been contacted. Today we published the company names and adresses along with some of the names that have been supplied from our readers.

First we begin with Money Advice Limited, this company is newly registered at Company House, being incorporated only on 30 January 2019, so it is not even 2 months old. Company Registration Number 11796746 with the registered address:

10 Adamson House, Towers Business Park, Didsbury, Manchester, United Kingdom, M20 2YY

Telephone number 061 505 0398

Names of callers supplied are: Mark Spalding, Thomas Jones and Irene Golding.

Again the story is the same, they have been “appointed or retained” by the High Court in Madrid and can get back the money, but a processing fee of £725 is required. One reader was also told that they had to travel to Tenerife and get a “Spanish Tax Number” which would cost £1595.

The next one is Claims Assistance Bureau Limited, Company registration Number 06832938

Ty Glen, 1 Brecon Court, William Brown Close, Llantarnam Industrial Park, Cwmbran, NP44 3AB

Tel: 02920099129

This particular company has also gone one step further, they highjacked a genuine company name to give themselves credibility, Claims Advice Bureau (UK) Ltd, with the Company Registration Number 05518043 and the registered address:

128-130 Whitworth Road, Rochdale, OL12 0JJ

This company was informed and have reported this to the authorities.

The next one on our list is Egerton Advisory Limited, Company Number 10286171 and the registered address:

Eighth Floor 6 New Street Square, New Fetter Lane, London, United Kingdom, EC4A 3AQ

With an alternative location address registered as:

Q3 The Square Randalls Way, Leatherhead, Surrey, KT22 7TW

Telephone number 0203 745 2315

The directors are named as: Victoria Noland Carter Egerton and William Luke Le Beward Egerton, both registered the New Street Square address. With the caller being named as Sarah Elliot.

One reader was emailed by Sarah Elliot within an hour of speaking with Mark Spalding of Money Advice Ltd, in her email she reiterated what Mark Spalding had told our reader, although she did refer to him as Mr Smith.

So it is obvious these are all working together, either they are ex-employees of Eze Group or have purchased the data from an employee.

The courts do not “appoint or retain” private companies, plus the trial against Dominic O’Reilly and Stephanie O’Reilly was at Birmingham Crown Court and nothing to do with the High Court in Madrid.

If you are contacted by any company with a similar story, then it is going to be a scam, use our contact page and let Inside Timeshare know, that way we can warn others.

Staying with the courts, Canarian Legal Alliance has this week 25 cases being heard in various courts around Spain, that is an incredible 5 per day.

We have also just received the news that so far this week they have received an astounding 14 sentences, full details have yet to be released but we have been told of these three:

Court of First Instance, Maspalomas, Anfi have been ordered to return over 5,775€ plus the contract has been declared null and void.

At the same court Anfi once again has been ordered to repay over 117,000€ plus double the deposit and the contract being declared null and void.

The same Court of First Instance has also ruled that Anfi repay over 7,000€ plus double the deposit and another contract declared null and void.

Again the truth is the timeshare companies are losing despite what they and the industry report, consumers now have the backing of the law and the courts. If you have been sold a timeshare in Spain after 5 January 1999, it is for a period greater than 50 years or known as perpetuity, you have floating weeks, points or fractional and you also paid any money within the cooling off period and you would like to know if you have a valid and viable claim then contact Inside Timeshare and we will point you in the right direction.

The Tuesday Slot

Welcome to The Tuesday Slot, this week we welcome KOALA, a new innovation in Timeshare Rentals & Exchange, with the introduction by Irene Parker.

First another word of warning for those who have had dealings with Eze Group, as we reported on Monday, Dominic O’Reilly has been jailed for 2 years 4 months, with Stephanie O’Reilly receiving 9 months & 18 months suspended for 2 years.

Since this case has been in the public domain several readers have informed us of companies claiming to be working with or appointed by the courts to help “victims” get their money back. The main one that seems to be contacting people with this story is Money Advice Limited.

The latest reader to have been contacted has been told that the money is in the Spanish legal system, that they need to pay £725 in order to get the money. Once this is paid they will receive a cheque within 10 days.

This is a scam, there is no money held by the courts either in Spain or the UK. No court appoints a private company or third party to contact victims. If you had come up in any investigation the authorities would have been in contact before any case, this would have been to provide any evidence and witness statements to strengthen any case they had.

DO NOT FALL FOR THIS SCAM.

Now for this weeks article.

KOALA Provides a New Era for Timeshare Rentals & Exchange

Founded by a team that believes everyone has the right to decide how and when they travel, Koala is empowering owners to utilize their timeshare without limits. There are no upfront costs, no commitments and no hidden fees.

Visit the KOALA website to join their exclusive wait list

www.go-koala.com/owners

March 26, 2019

Introduction by Irene Parker

I met with the founders of Koala last summer when visiting our daughter in New York. Co-Founder Mike Kennedy is a serial entrepreneur and spent 10 years as a Sales Executive at Hilton Club New York. Inside Timeshare has received only two Hilton complaints out of 742 reader complaints. Mike gained valuable insight into the struggles of timeshare owners today and is committed to modernizing and improving the industry.

Co-Founder James Burbridge reached out to Inside Timeshare about a year ago. Since then the two have been laying the groundwork to launch Koala’s modernized timeshare exchange platform. James has spent over 20 years in digital media, business transformation and delivery of cutting-edge technology. He has developed multiple web solutions in the travel, retail and hospitality space.

The two founders met through James’ wife and quickly found common ground when it comes to their beliefs in entrepreneurship – solve a big problem and work with people who focus on solving that problem ethically and efficiently. These core beliefs stem through the company culture at Koala. The company has assembled a team of experts to deliver the website to the market this summer. This is the inventory build-up phase, so contact Koala to become a part of this revolutionary new service. According to Mike, “We have had a great response from our sign-up page. Many owners are signed up and ready to go.” https://go-koala.com/owners/

In a remarkable display of a lack of business ethics on the part of SellMyTimeshareNow (SMTN), when I searched for the new Koala timeshare exchange, I found a link to KoalaSellMyTimeshareNowSalesandRentals. SMTN stole our Inside Timeshare keywords too. When I searched Inside Timeshare the link was to InsideTimeshareSalesandRentals/SMTN. Inside Timeshare has received complaints about SMTN, and there is a RedWeek thread started by people who paid SMTN $1,700 to list timeshares widely known to have no secondary market. On this front Inside Timeshare supports the hotly contested Florida House timeshare Bill 435 and Nevada Senate Bill 348 feeling SMTN should not receive compensation until after a timeshare has been sold. Koala is considering a SellMyTimeshareNowSalesandRentals/Koala link.

KOALA

Koala is a secure, peer-to-peer marketplace for timeshare owners to easily rent unused time to anyone in the world. It is reinventing the way owners use their assets to Go Somewhere New whether you’re a savvy owner ready to embrace innovation, or your timeshare no longer fits your lifestyle, Koala is set to disrupt the status quo.

There is a growing demand from travelers for accommodations that offer more space than a hotel room and more safety than a stranger’s home. Koala connects timeshare hosts to those seeking the value and certainty that timeshare rentals provide.

Transactions that occur between owners and travelers are secure as Koala safeguards both parties. Technology is at the heart of this innovation, ensuring the highest level of certainty and trust.

State of the Industry  

  • Peer-to-peer technology is leading the industry in the rest of the travel sector but timeshare has seen no evolution in this direction.
  • Millions of owners don’t utilize their timeshares and are reaching for new ways to subsidize their unused asset.

Why KOALA?

  • Your Time is Valuable – Your timeshare is rented faster. We put your rental in front of all travelers, not just those looking for timeshares.
  • Free to List – Signing up and listing is totally free. Owners remain in control and can delist at any time. Fees are only charged once a rental is completed and, depending on a few variables, the fee will be 5-10% of the total rental. The fee is collected once your guest has concluded their stay. Owners always see exactly what they’ll earn and exactly what we charge before they list.
  • It’s Simple and Secure – Creating your listing is quick and simple. Our secure network ends your worries and gets the money to your pocket.
  • Safety and Security are at the core of Koala’s Company Culture

With years of timeshare and tech-industry experience, Koala’s founders were driven to build a tool that would grant owners the control and freedom they deserve. Backed by a group of industry experts, Koala is shaping the future of vacation ownership.

The next generation of timeshare buyers expects more control over their vacations. Koala will revolutionize vacation ownership using a peer-to-peer solution the same way Uber & Airbnb have for their respective industries. Koala is set to launch this summer and is currently accepting early members online.  

https://www.go-koala.com/

Be sure to check with your resort to determine any restrictions on renting.

Thank you Irene and Koala for this article, we hope that this is something that will at last be of benefit to owners.

If you have been contacted by any company that tells you money is being held by any court, use our contact page and let us know, it is with your information that we can inform others of the scams that are going on.

Start the Week: O’Reilly’s Sentenced and Others Under Investigation

Welcome to the start of another week with Inside Timeshare, today we review last weeks news from Birmingham Crown Court with the sentencing of Dominic O’Reilly and Stephanie O’Reilly of Eze Group. We also look at other people and companies who are also under investigation and may just be finding themselves in court.

On Thursday 21 March at Birmingham Crown Court, Judge Laurence Creed passed the following sentences.

Dominic O’Reilly, jailed for 2 years 4 months, disqualified from directorships for 9 years.

Stephanie O’Reilly, 9 months suspended for 2 years, 18 months suspended for 2 years plus, disqualified for 6 years.

Dominic & Stephanie O’Reilly (Birmingham Mail)

Inside Timeshare has received a transcript by a court reporter, which although it is not verified, it does match reports published in the press.

In the Prosecution opening statement, it was asked that the judge consider monetary harm, this was extremely high according to the prosecution, with 36 complaints, 90 in process and 45 further complaints pending.

The prosecution also explained the emotional impact, consumers were told they had no cancellation rights along with aggressive sales tactics. It was also mentioned that the defendants were told to stop these tactics including the institution of cancellation rights, but these did continue even after Trading Standards began investigations.

In mitigation, the defence for Mr O’Reilly asked for the sentence to be suspended as he did plead guilty at an early stage. He also told the court that Mr O’Reilly is now 54, in ill health and in need of a heart operation.

The fact that one elderly couple aged 68 and 69, one who had recently had a stroke, the other had diabetes including an attack during the meeting, were made to transfer money before being allowed to leave, does make the above mitigation plea a complete joke.

Miss O’Reilly’s defence used her being the mother of a 1-year-old baby which is breastfed and she is now 11 weeks pregnant. Also, she has no support structure in the UK, as her parents live in Tenerife, that her partner would have to give up his job to look after the baby if she was jailed.

In all, the 36 complaints totalled £425,000 of which only £3,813 was ever refunded, Trading Standards found another 100 complaints totalling £1.3 million. In all the company made by 2017 around £3.375 million.

Much of this money was transferred to the Tenerife company Regency Shores SL when the customers believed it was being paid to Eze Europe Ltd.

The judge also highlighted several clients, that were sent threatening letters for payments when the client wanted to cancel. One client had to call their daughter to help pay, then chased with a letter before action.

The client cases in this trial are only the tip of the proverbial iceberg, there are hundreds more, unfortunately, many of these are now subject to scams due to this trail. Cold calls from companies stating they are working with or have been appointed by the courts to help them get money back which the courts are holding. As we have said before this is not true.

The O’Reilly’s are now being investigated under the Proceeds of Crime Act, The authorities have to power to seize accounts and assets such as houses and cars if it is deemed they are from the proceeds of crime. The problem now is can they link it, where is the money, are any properties in their names, or are they in his wifes or her partner’s names. If so can it be proven the money used was from the O’Reilly’s in the first place?

We can only wait and see.

If you have been a client and receive any calls regarding money being held for you, then contact Inside Timeshare. We will then explain where you stand and if you are able to get anything back.

Link to the Birmingham Mail

https://www.birminghammail.co.uk/news/midlands-news/timeshare-boss-dominic-oreilly-jailed-16010172?fbclid=IwAR1HB-9OyDuv4d5Xytwk0mjX7ZmeIWIWJNGMZqUibWaE7fKXa0nR__dbnH0

Another investigation is also being conducted into several Mark Rowe companies, by the Regional Organised Crime Unit of Avon and Somerset Police, along with the authorities in Tenerife.

Mark Rowe

This investigation is very similar in nature to the one into Eze Group, it is still underway and no new or further information is yet available. But no doubt we may see a case in the courts in the near future.

Over the past few months Inside Timeshare has also been following several other names, Ali Farhoud, Alex Farhoud and Lee Burton, all linked to Silverpoint.

Ali Farhoud

In the case of the Farhouds and their company Nordic Consulting Canary Islands SL, they now entice their old Silverpoint clients with legal action against their one-time employer Silverpoint. See the links below for further information.

We have from very reliable sources been informed that criminal denuncias have been made to the Spanish authorities against all three. Many of these by their very own clients.

Although we know that these investigations take time, especially when new complaints are likely, one thing is certain, the authorities always get them in the end.

As and when new information comes in, it will be published on these pages.

If you require any further information or have had dealings with any of the companies mentioned, then use our contact page and let us know. Inside Timeshare will get back to you and point you in the right direction.

As usual, a word of warning, before you deal with any company that contacts you or you have found on the internet or from an advert, do your homework. If you are not sure then contact Inside Timeshare.

Eze Group Clients the Target for Scammers

Over the past couple of months, Inside Timeshare has been receiving many enquiries regarding money held by the courts for “victims” of Eze Group. As we know Dominic O’Reilly, Stephanie O’Reilly and Eze Europe Ltd are due in Birmingham Crown Court on 21 March for sentencing.

The latest firm to appear with calls telling “victims” they have been appointed by the High Court to contact them to ensure that they receive the money due to them is Money Advice Limited.

This company is newly registered at Company House, being incorporated only on 30 January 2019, so it is not even 2 months old. Company Registration Number 11796746 with the registered address:

10 Adamson House, Towers Business Park, Didsbury, Manchester, United Kingdom, M20 2YY

The registered director is Joshua Rice, born April 1989, with the occupation of Financial Consultant. Also registered at the same address. He has no links to any other directorship or company on Company House records.

The address is one that is owned by Regus PLC, one of the largest office space providers. Part of their service includes rental of office and conference facilities by the day and virtual offices. The Virtual office facility provides a business address at a prime location, call answering service and mail handling. So a very convenient way to provide a company such as Money Advice Limited with the cover of legitimate company.

https://www.regus.co.uk/locations/United-Kingdom/Manchester/Manchester-Didsbury?utm_source=yext_places_gmb&utm_medium=places&utm_campaign=yext_traffic&utm_content=3775

According to our information Money Advice Limited is contacting customers of Eze Group and Regency Shores SL and informing them they are working directly with the courts. That only Money Advice Limited will be able to recover the money paid by the customer. As we know, the courts do not use third party or private companies to contact “victims”.

If during any investigation by the Police, Trading Standards or any other authority, they discover “potential victims” of fraud, it is they who would make contact. They would then be asking for information and statements in order to facilitate their inquiry into the alleged fraud.

So the question arises, how has Money Advice Limited got hold of customer details, knowing what they have purchased and for how much?

The only answers are very simple, either they are ex-employees of the company and have stolen the customer records, or they have purchased them from another ex-employee.

So along with Claims Assistance Bureau Limited and other companies, Money Advice Limited is using genuine court cases to defraud people who have already lost a great deal in the original purchase.

As we have already highlighted, Claims Assistance Bureau Limited, have hijacked a genuine company name to make their calls, all to give them credibility. (see link below)

If you have received a call or unsolicited email from any company claiming they have been appointed by or working with the courts to retrieve any money, whether it is Eze Group or any other timeshare, contact Inside Timeshare using our contact page and let us know the details. We will research them and publish our findings to warn other consumers.

Have you paid for a timeshare or timeshare related product and want to know how to get out or even if you can get your money back, use our contact page and Inside Timeshare will get back to you.

But do remember, you must do your homework before engaging with any company that contacts you or that you have found on the internet or advert in any publication. Only by doing this will you prevent yourself from being scammed.

Start the Week

Welcome to the start of another week with Inside Timeshare, we have had more emails from concerned readers regarding Claims Assistant Bureau, a company we highlighted only last week.

As we know, this company is calling timeshare owners along with those who have had dealings with Eze Group, they claim they have been appointed by the courts to tack down owners who have had money awarded to them and is being held by various courts.

According to Harry Evans and then back up by an email from Mel Rhys, Regency Shores Holdings SL (Eze Group), have recently been in court in Tenerife. The court is now holding a substantial amount which Claims Assistant Bureau will be able to get back for you, for a fee that is.

Well we do know that there has not been any court case in Tenerife against Regency Shores, the only court case is at Birmingham Crown Court against Eze Europe Ltd, Dominic O’Reilly and Stephanie O’Reilly. That case is yet to be concluded, with sentencing due to take place in March.

Another fact is they also claim that they are backed up and guaranteed by The Portuguese Chamber of Commerce, The Bank of Spain and the High Court of Madrid.

Another reader who we spoke with was very suspicious, as the person on the phone was contradicting himself so much it set off alarm bells.  Below are the company details along with a link to the article publish on 18 February.

Claims Assistant Bureau with the company registration number 06832938, with the address:

Ty Glen, 1 Brecon Court, William Brown Close, Llantarnam Industrial Park, Cwmbran, NP44 3AB

The past two weeks have certainly been busy for Canarian Legal Alliance, with results in favour of their clients against Anfi Del Mar, Silverpoint, Holiday Club Finland and Club la Costa, in various courts around Spain.

  • 14 Victories in the Courts of First Instance against Anfi
  • 1 High Court judgement against Anfi
  • 2 First Instance victories against Silverpoint
  • 2 High Court victories against Silverpoint
  • 1 First Instance against Holiday Club Finland
  • 1 First Instance against Club La Costa

In all these 21 sentences the contracts were declared null and void, the total claim value has yet to be released, but it is believed to be very substantial.

In further news from the Courts in Maspalomas, another 8 cases have been sent for sentencing at the pre-trial stage. It appears the judges are dispensing with the need for a full trial, which is only good news for the clients. This will result in cases being concluded in a much faster manner, with payouts being much quicker.

Obviously it will not be long before other courts in Spain start doing the same thing, it is obvious now that the laws put into place to protect consumers are solid and are being enforced by the courts.

Have you been contacted by any company mentioned in any of our articles, or one that you have found on the internet or even from an advert in a newspaper or magazine?

Do you want to find out if they are genuine and not sure how to do this?

Have you been told you have a valid claim and want to know if it is true?

Then use our contact page and send us a message, we will point you in the right direction.

Start the Week: More Scams Reported

Welcome to the start of another week in the world of timeshare, today we highlight another new “SCAM” in the making and revisit another which we highlighted back in January.

As we know Eze Europe Ltd (Eze Group) along with Dominic O’Reilly and his Daughter Stephanie O’Reilly, have been in the news recently and are due to appear before Birmingham Crown Court for sentencing on 29 March. It was only a matter of time before some unscrupulous people got on the bandwagon and started contacting those who have been involved with Eze Group.

The company is called Claims Assistant Bureau with the company registration number 06832938, with the address:

Ty Glen, 1 Brecon Court, William Brown Close, Llantarnam Industrial Park, Cwmbran, NP44 3AB

Tel: 02920099129

This address is actually used by a company called Help Debt Plus (Wales) Limited, who have full Financial Conduct Authority authorisation, so obviously have nothing tho do with Claims Assistant Bureau.

https://beta.companieshouse.gov.uk/company/06832938

The company was registered with Company House on 2 March 2009 and the current director Stephen Michael Francis being appointed on 2 December 2009, he is also the Company Secretary, appointed on 2 March 2009.

According to the filing history at company house, the company has been listed as “dormant” since 2 April 2010 and is now listed as a “Micro Company”.

So it would seem that it is only registered so it can be used for initiating various “scams”, to fool people into thinking they are dealing with a “legitimate” UK company.

So what are they promising?

According to information from several readers in the past few days they have either been appointed by Birmingham Crown Court, The High Court in Madrid and the Courts in Tenerife to make contact with Eze Group victims. Apparently there is a substantial amount of money being held and Claims Assistant Bureau can help you retrieve it. For a fee that is.

According to one of the readers they received a call from a Harry Evans, who explained that due to a recent court case against Regency Shores (Eze Group) Holdings SL they have been awarded their money back. They then received an email from one Mel Rhys:

Dear Mr & Mrs XXXXXX

Further to your telephone conversation with Mr. Evans here is an email giving you further insight into the situation at hand.

All monies that you will be receiving are being settled to you by the successful outcome of recent court proceedings against Regency Shore (EZE Group) Holdings SL, were upon you were listed as one of their members GP11186.

The amount you will receive is £3,950.

About any paperwork you may or may not have, do not worry as we will be sending notarised legal paperwork that will include all company histories and court documentation regarding your outcome.

Some of your paperwork will be in Spanish if you have any problems understanding it please do not hesitate in contacting us as we offer a free translation service for you the client.

Our processing fee is £695 this includes our fees, courier service and translation services, once you have paid our fees we will be under contract with you to finalise the claim, all monies will be settled within 10 working days. If the process does not complete within the given timeframe all monies will be returned to you the client.

We are now giving you not only our company guarantee but that too of our contractual and fiscal arrangements with the Bank of Spain, the Portuguese Chamber of Commerce and the High Court of Madrid. This means that all business is backed and covered by these three entities and ourselves.

If you have any questions, please don’t hesitate in contacting us on the details below.

Kind regards

Mel Rhys

Claims Assistance Bureau Limited

Ty Glen, 1 Brecon Court, William Brown Close,

Llantarnam Industrial Park, Cwmbran, NP44 3AB

02920099129

06832938 companies house

As you can see from the email, not only do the clients get the “company guarantee” but the company is also guaranteed by The Bank of Spain, The Portuguese Chamber of Commerce and th High Court of Madrid!

With those sort of “Guarantors” it must be safe!

Well, not very, for one there is no money being held by the courts, there has been no case in Spain against Regency Shores, those institutions would not be making any guarantee or have any dealing with a private company for any legal matter.

The case in Birmingham has not been concluded so no money has been set aside for victims.

If the courts had your name and membership numbers as victims of any company, they would have been in contact through official channels, not using a third party company. If you have been contacted with this or a similar story, do not be fooled into paying anything, it is a “fraud” pure and simple.

In January we reported on another company JB Legal / SIM Legal owned by Jeroen Martijn Brussel, pictured below.


Another of our Scandinavian readers has been contacted by this person and his companies, our reader has paid a substantial amount for the SilverpointCompany Participations” and somehow Brussel had his details.

Unfortunately, our reader was taken in by the pitch that JB Legal / SIM Legal would take their case against Silverpoint to court, claiming fraud. A lawyer was named as the person taking on the case, Ruben Padron Perez, but it seems he claims his identity has been stolen for illegal purposes.

This reader then paid over 17,000€ to a company called Walker Padron Perez Consultants Ltd, a UK registered company, Company Number 11099369, registered on 6 December 2017 with the address:

The Apex, 2 Sheriffs Orchard, Coventry, West Midlands, United Kingdom, CV1 3PP

This address is mail box and virtual office run by Small Firms Service Limited, so is not a permanent address.

The director is named as Alan Walker with according to filing history one Mrs Marisol Sanati De Walker (Dominican Rep) as a person with significant control.

https://beta.companieshouse.gov.uk/company/11099369

Mr Brussel also required a payment to himself of almost 2000€ to be paid in cash for the notary, that is a rather large amount for any notary.

But it doesn’t end there, without his knowledge of permission, his documents were handed to another firm, which at this point is not being named. He has also paid this other company over 28,000€ to take on the case.

So what has happened to the initial payments made to Walker Padron Perez and Jeroen Martijn Brussel?

Our reader has not been able to contact Walker Padron Perez or Brussel, all emails are being ignored and the telephone calls not being answered.

He has been told by the “new” company that they will get him back this money, we will just have to wait and see.

Once again, these two stories reinforces what we have been saying all along, before doing any business and paying out substantial amounts of money, do your homework. If you do not know where to start, then use our contact page, we will help you find the genuine from the fraudsters.

If you have also been contacted by any of the companies mentioned, Inside Timeshare would like to hear from you, use our contact page and let us know what happened.

You will also notice that we have started a new Facebook Group, log in to join.

Friday’s Letter from America

Welcome to the first Letter from America of February, this week we hear another “Nightmare on Timeshare Street” from the Wheat family and their experience with Wyndham, edited by our very own Irene Parker. First a little news from Europe.

Yesterday, Thursday 31 January, at Birmingham Crown Court , Dominic O’Reilly, Stephanie O’Reilly and Eze Europe Limited, appeared for sentencing. As we know they had faced many charges of unfair trading practices, misleading consumers and many more. On checking the courts website this morning, nothing has yet been posted, but Inside Timeshare has emailed the court for confirmation of sentences and we are waiting for a reply. As soon as this comes in we will be publishing on these pages.

News came in this morning regarding another case involving Diamond Resorts in Tenerife, Canarian Legal Alliance originally had a case in which the Court of First Instance found in favour of Diamond. They instantly appealed this decision to the High Court

The High Court reviewed the case and ruled that the First Instance Courts decision was flawed, they immediately overruled the first court’s ruling, as per the Supreme Court rulings. They deemed that all 5 contracts were illegal and declared them null and void, they also awarded the client 100% of the purchase price, plus double the deposit paid within the 14 day cooling off period, all legal fees and legal interest. This client will now be receiving over 25,000€ and can now enjoy a timeshare free life.

Now for this weeks Letter from America.

The ‘Take Away Timeshare Close’

By a Wyndham buyer

February 1

By the Wheat Family

Introduction by Irene Parker

Inside Timeshare has heard from 671 families. Like a broken record, the member reports being told “I can’t believe that last salesperson sold you this!” You should have never bought:

 

  • So few points!
  • The wrong package!

 

Understand that this is a tried and true sales technique. I spent 30 years in sales selling in a number of industries, but can’t recall using this technique unless I felt the sales agent really did sell the buyer a wrong product. For example, as a stockbroker I would run into a young person’s 401K funded with a fixed income product. In timeshare, it’s used as a ploy. If both sides of the supposedly wrong/right product sell against each other, it means no consumer should buy the product. It’s not unusual to hear, on the same day, from two different members, Sales agent A said I should not have bought Product 1 while sales agent B said I should have bought Product 1. It’s called the Take Away Close:

The Take Away Close really takes some time to master. Though it sounds simple at first, the real secret is learning when to use it. The danger is always using the take away close and having a customer agree to purchase a lesser product when they were close to committing to a larger sale. From The Balance Careers

https://www.thebalancecareers.com/the-take-away-closing-technique-2918597

The Wheat Family Explains

The motive behind the ‘Take Away Close’ is to make the customer/prospect feel like they are missing out on something they should have been entitled to and then make them spend the money so they feel they are getting their money’s worth.

We experienced this sales ploy. I wonder how many other people fell for it too.

We bought a Discovery package (200,000 points) for $1,944 at Wyndham’s Great Smoky Lodge at the beginning of 2017. A credit card was opened and the purchase charged. When we tried to use the Discovery package for Florida in July 2017 it did not work. There were restrictions on when we could reserve. In August 2017 we tried to reserve in Myrtle Beach. We tried a third time at the beginning of 2018 for the Smoky Lodge. We were told it was full so we paid for two days ourselves. That is when another salesperson, JR Renteria, said they had 64 vacant rooms so we should have been able to reserve one. He said the problem was because of the Discovery package we purchased. Although Wyndham would not be able to reimburse us, they could give us a free week certificate (which turned out not to be free). Mr. Renteria advised us to upgrade so we would not have this lack of availability problem again.

With an upgrade we were told we would be VIP members and that the original credit card that was opened for our first purchase would be upgraded to a Gold credit card which we could use to reserve when and where we want to go, any day.  They said we could get 50% off cruises and restaurants. Other family members could make reservations in their names. Mr. Renteria said if we upgraded they would roll the original 200,000 Discovery package points over for the next year. Renteria gave us our documents after we signed the new contract, but told us to wait for the Gold Card and the Silver VIP card before we tried to book anything. This effectively dodged the contract rescission period. He told us we should receive the new cards in about a week. It took around three to four weeks before we received the VIP card. We still have not received the upgraded Gold Card. We were told we had six months to pay in full with no interest.

We bit and got bitten for $18,000.

Another strange thing was that Renteria said he wanted us to write a note saying the first reps, Carol Finch and Cyndy Vdaw, did not cover everything properly for the Discovery package. Maybe this was part of a scam, maybe Wyndham actually kept a copy. Either way, we wrote a note saying we did not understand everything on the Discovery package deal.

After the upgrade we tried to reserve a room to attend a wedding in Atlanta. Wyndham told us we would have to reserve two months in advance in order to use our points. (Renteria had said we could book on the day with our new Silver member status.) Wyndham told us that they could reserve a room for $188 on the day we needed it. The sad thing is we could book the same room for the same dates for $108 online.  You would think being a Silver member (VIP) we should have been able to get a better price than a non-member.

Renteria told us we could call him if we ever had any problems getting reservations and he would take care of it.  We tried to contact him but NEVER got a reply to any of our calls or texts.

We called Carol Finch at the Discovery timeshare when Renteria did not return our calls. I told Carol we were not happy and that nothing we were told was true. She said we should not have had to wait two months to reserve a room and Renteria should have combined the two timeshares. She said she would let him know and would call us back that afternoon. We have not heard back. That was the final straw. In this day and age of Expedia, Airbnb and Booking.com, don’t buy a timeshare. That’s my takeaway close.

But that’s not all!

To make things worse, after looking over the credit card application we found that the application had been doctored. There is an annual income noted under both of our names for $100,000 each.  However, $100,000 is what we may make combined, not individually. I have a copy of the credit card application as proof. My writing is very distinctive. I filled out the whole form, yet the only place that was left blank was filled in by someone with a much scruffier handwriting than mine and he wrote another $100,000 to double our annual income. We sent this obviously doctored form to Wyndham, but they did not even acknowledge it. They chose to focus on the parts of our complaint that they could reasonably deny because the lies were verbal and can’t be verified. Wyndham conducted an ‘investigation’ into our allegations of concealment and omission. We were informed, somewhat predictably, that their investigation had found that our allegations were baseless and the contract was properly executed and legally binding. I suppose I’ll go and ask the drunks to guard the bar for my next trick.

Other representations we feel were unfair and deceptive:

  • They did not say we were actually buying a timeshare. They called it a vacation ownership or something like that.
  • They said they would help us rent so we could earn a profit.
  • They said maintenance fees would never increase.
  • They said we could call every six months to continue our interest free rate.
  • They told us our purchase would give us more reservation rights than it actually did.

Do yourselves a favor and stay away from Wyndham. I imagine Wyndham is not alone, so the best advice is to stay away from timeshare altogether.

Thank you to the Wheat family for sharing their experience. Timeshare companies should want their buyers to feel good about their decision to buy a timeshare. Timeshare is not for everyone and we hope by sharing experiences, buyers will be better informed as to whether the timeshare product is right for their family.

Related articles:

Veteran family Wyndham buyer Kleen family article:

http://insidetimeshare.com/fridays-letter-from-america-38/

Veteran family Wyndham buyer Althage family article:

http://insidetimeshare.com/fridays-letter-from-america-37/

Self Help groups we feel are not industry influenced:

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

Thank you Irene for your editing efforts and a very big thank you to the Wheat family for sharing their experiences with us. These real life stories that we publish do show how the industry is in dire need of reform, especially in the tactics employed by their sales agents. As we know when high commissions are the motivation, these agent will say and do anything to get the sale.

If the industry does not do anything themselves to curb these practices, then maybe like Spain, the law needs to take control in order to protect consumers. We do know that many other countries in Europe with a large timeshare presence have been watching Spain very closely and are also now in the process of enacting similar legislation.

If you have a “Nightmare on Timeshare Street” story that you would like to share then contact Inside Timeshare, it is through your own experiences that we hope we can make the industry listen and change.

Have you been contacted by any company with a story that sounds too good to be true?

Are you looking to do business with any company you have found on the internet or advertising in the press or magazines?

Do you want to know if they are genuine and will do what they say?

Are you able to find out for yourself or do you need help?

If you answer yes to any of these questions, then use our contact page and we will point you in the right direction.

Remember doing your homework will save you not only money but also a whole lot of stress.

Have a great weekend and join us again next week.

Canarian Legal Alliance Announce End of Year Results

What a year 2018 has been for the lawyers at Canarian Legal Alliance, they have recently announced their end of year results and it is impressive to say the least.

They have ended the year with 131 Supreme Court rulings, this is unprecedented in Spanish legal history, the last 2 rulings being made against Diamond Resorts. These judgements reinforced the previous ones by Spain’s Highest Court that contracts over 50 years, floating weeks and points systems along with the taking of any payment, even by a third party within the cooling off period are in breach of Spanish Timeshare laws 42/98 and 4/12.

In another landmark ruling from the Courts of First Instance in Tenerife, Silverpoint and their lawyers admitted that their “Company Participations” were indeed timeshare. This has now opened the way for many more clients who have been sold these “participations” as “investments” to now lodge claims against Silverpoint. This will result in the contracts being declared null and void plus the return of all money paid. (See previous article)

http://insidetimeshare.com/silverpoint-company-participations-is-timeshare/

Here are some key figures for the past year:

  • 3669 clients
  • 1380 live cases in various stages at court
  • 679 court hearings in 2018
  • 516 new claims presented to the Spanish Courts
  • 327 favorable sentences for clients
  • 12.3 million Euros have been awarded (2018 only) to clients by the Spanish Courts
  • 2.8 million Euros in payouts to clients
  • 728.000 Euros in bank guaranteed funds secured for clients
  • 4.5 million Euros are currently in process of being converted into bank guarantees

As the year drew to a close and the courts recessed for the Christmas break, Canarian Legal Alliance also managed to sneak in 10 more results in favour of their clients against the following:

  • Anfi                                   Court of First Instance             26,400€
  • Anfi                                   Court of First Instance             55,994€
  • Anfi                                   Court of First Instance               9,795€
  • Anfi                                   Court of First Instance             12,400€
  • Anfi                                   Court of First Instance             12,800€
  • Anfi                                   Court of First Instance             18,376€
  • Anfi                                   Court of First Instance             39,590€
  • Holiday Club                 Court of First Instance                4,500€
  • Silverpoint                     Court of First Instance                5,400€
  • Club la Costa                 Court of First Instance              29,768€

This is an incredible 214,590€ secured for these clients, with all contracts being declared null and void.

These figures speak for themselves, no other law firm in Spain has achieved anything near to this, so for those who continue to post on various forums that these are all fake, check your facts before you post. These cases can all be verified through court documents, they are in the public domain.

It is quite clear that 2019 is also going to be a record breaking year, especially now that all courts are subject to the rulings of the Supreme Court. Inside Timeshare will bring you the latest news on cases as and when they happen.

If you require any further information on this subject or would like to know if you have a legitimate and viable case, then use our contact page and Inside Timeshare will get back to you.

Other news which has just come in involves the ongoing case against Eze Groups Dominic O’Reilly and Stephanie O’Reilly at Birmingham Crown Court.

December 21st was the final day of a Newton Hearing in the case against Stephanie O’Reilly, Mr O’Reilly was not in attendance as he had earlier pleaded guilty to 27 charges of breaches of consumer legislation and aggressive selling amongst other things.

The reason for the Newton Hearing was that Miss O’Reilly had to explain why she pleaded guilty to Fraud but not as charged. The defense argued that Eze Group had employed the services of a Legal Advisor to ensure that they were compliant with UK law and that this advice was wrong which ultimately led to the mis-selling of the product.

This argument was vigorously rejected by the prosecution, who were also able to produce documentation refuting the argument. This was accepted by the court and a date of 11 January 2019 has been set for what we believe will be sentencing. We will bring you this news as and when it happens.

If you have any comments on this or any other article, use our contact page, Inside Timeshare welcomes your comments.

Financial Service & Co: Another Dodgy Looking Company

Another reader has sent information on a call they have received from a Mr Fletcher of Financial Services & Co, with the address:

1 Bentley Road, London,N1 4BY

Along with the Company Registration Number LP003793, with no company directors being shown but plenty of documents showing change of partners and addresses. (See link below)

https://beta.companieshouse.gov.uk/company/LP003793

The call was regarding his dealings with Regency Shores Marketing (EZE Group), according to the call (which has been recorded), there has been a successful outcome against them in recent court proceedings.

This was all confirmed in an email from Andrea Ward with the email address [email protected] yet another gmail address not linked to any website.

Apparently there has been a substantial amount awarded which will be sent by personal cheque or bank transfer, but there is a processing fee to be paid which is around 10% of the awarded amount. This is paid to a third party, and will be held in an Escrow Account, once these fees have been paid to the “Trustee” Financial Services & Co will finalise the claim and all the money will be settled within 5 working days.

The email also goes on to say “We are now giving you not only our company guarantee but that too of our contractual and fiscal arrangements with the Bank of Spain, the Portuguese Chamber of Commerce and the High Court of Madrid. This means that all Business is backed and covered by these three entities and ourselves.”

All too good to be true I hear you say!

Now, there is a website called AW Financial Services:

http://www.awfinancialservices.com

This is actually the trading name of Mortgages Just4U, registered at Company house with the Company Registration Number 06329975 and the registered address:

18 The Cheveralls, Dunstable, Bedfordshire, LU6 3NH

Telephone: 01582 898216

Mobile: 07903 268208

Email: [email protected] which is linked to the website and differs from the one given by Andrea Ward.

On their website they also state they are an appointed representative of Personal Touch Financial Services Ltd which is authorised and regulated by the Financial Conduct Authority. Company number 03406454 with the address:

2nd Floor Gateway 2 Holgate Park Drive, York, England, YO26 4GB

and have been registered since 21 July 1997. They are also in the FCA register as authorised with the FCA Reference number: 187834.

So what do we have so far, a company registered at company house with no details apart from in the filing history showing several changes of address and partners, using a name for their email address similar to another registered company and using a gmail account, with no website of their own.

Contacting clients who have dealt with Regency Shores Marketing (EZE Group), with details of membership numbers, what they purchased, for how much and when, all very very suspicious indeed.

Inside Timeshare is not aware of any recent court proceedings against Regency Shores Marketing in Spain or the UK, we are however aware of the case against the directors of EZE Group Dominic O’Reilly and his daughter Stephanie O’Reilly, but that has not yet been resolved.

So from what we know this does have all the hallmarks of another very elaborate scam, fairly well put together and pretty convincing. Although from the recording the caller Mr Fletcher is not that convincing, skirting over all the questions and repeating himself constantly with all “the scam companies are operating out of Spain and Portugal”. Well that is not quite how we see it, they are also operating out of the UK under dubious companies registered at Company House for a small fee, or just taking over another companies name.

This is the recording of the call our reader sent in, it has been edited to remove our readers personal details.

This really does go to show how careful you have to be, if our reader had not been a regular to Inside Timeshare, he may have just been taken in.

Remember

THE GOLDEN RULE

CHECK, CHECK AND CHECK AGAIN, DO YOUR HOMEWORK

If you need help in doing this then contact Inside Timeshare, we will be more than happy to help.

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