Around three years ago a company came up on the radar called Simple Solutions, this was part of the Solutions Group registered as XYZ Solutions SL. This company is based in Tenerife and was registered at Avenida Del Claudio Delgado Diaz 101, Las Chafiras, San Miguel De Abona, 38620. CIF Number B76558519 and telephone numbers 0203 137 7214 & 0203 137 3970 also using an email address [email protected], the website they quoted was www.consumeract75.co.uk which was registered to Global Solutions at the same address.
The nature of the business was claiming for breach of contract, misrepresentation and mis-selling of timeshare and discount holiday clubs such as Incentive Leisure Group and Designer Way Vacation Club. These claims would be made under the Credit Consumer Act 1974, Section 75, there was also an upfront fee which was payable via bank transfer.
It now seems they are back, this time as Solutions Ltd, which is supposedly a UK registered company, yet no trace can be found at Company House. The telephone number is the same one used by Simple Solutions and XYZ Solutions, 0203 137 3970 also using the same email address [email protected]. The address given this time is: Calle Luciano 5D, San Miguel, 38369, the address is genuine but looking at street view on google maps, there is no sign of any company such as this and is right on the corner of the original address
The operation is the same as before, claims against timeshare companies using the Credit Consumer Act, again for breach of contract, misrepresentation and mis-selling. There is still an upfront fee which is payable by bank transfer to a Santander bank account.
Inside Timeshare has also been informed of one lady who believed that her timeshare resort had gone bankrupt several years ago, this was after she had received a call from one of the original companies. She then stopped paying her maintenance fees thinking she no longer owned, now she is getting demands for payment of the arrears. The resort was a Heritage Resort in Marbella.
Now she has had a call from Solutions Ltd to pay them to make a claim, luckily because of the demands from Heritage, she has realised the original call several years ago was a ruse to get her to pay for a claim.
It is important to remember to make your checks before dealing with any company that claims your resort has gone bankrupt or closed down, or that you can get a refund via section 75 for an upfront payment. Also never pay anything using a bank transfer, cheque, paypal or even a Western Union, once any payment is made in this way your money is gone. If you do need to make any claim for any payment using section 75 it can be done yourself, your bank, citizen advice or one of the following websites can help you do this:
If you need any help in finding information about any company, contact Inside Timeshare, if we know of them we can pass on the information. If they are not known to us then we will research them for you or tell you how to find out for yourself. It pays to do your homework and keep your money safe.