Browse Tag

RDO

Anfi Hits Spanish Television News

Following Monday’s article about Anfi Sales and Anfi Resorts hiding assets in an attempt to avoid paying back money awarded to clients in the Spanish courts for the selling of illegal contracts, they are back in the news. This time it is on Spanish national television TVE 1.

They report what we already have published and what was published in El Diario, Inside Timeshare has a recording of the news item to which has been added subtitles it has also been uploaded to Youtube.

https://youtu.be/VOujAX_HS50

The lawyer who is dealing with this case on behalf of Canarian Legal Alliance clients, Eva Gutiérrez is being interviewed outside one of the CLA offices in Arguineguin, with the Anfi Resort in the background. In the interview, Eva explains the reason behind the emptying of bank accounts giving the reporter all the figures. She is also seen working on documents showing the various bank accounts.

Eva Gutiérrez

It is actually quite staggering the amounts which are in the millions of euros that are being diverted from these accounts to avoid court-ordered repayments. It is no wonder that the Provincial Prosecutor’s Office has been taking a very keen interest in this matter.

During the interview, Eva Gutiérrez also explains that CLA and their clients are urging the courts to appoint an independent administrator to oversee the accounts and the investigation. This blatant attempt we are seeing by the Anfi Group, who are also paying members of the RDO (Resorts Development Organisation) the timeshare industry trade body and governed by their code of conduct and ethics, is in the mind of Inside Timeshare possibly a criminal act.

As yet we have not seen any statement from the RDO regarding this and we very much doubt that they will even sanction them over this. So much for the trade body and their code of conduct and ethics.

This story should place no one in any doubt as to the lengths timeshare companies will go to deceive consumers, it should also remove any doubt as to the authenticity of Canarian Legal Alliance which has over the years been smeared by the timeshare industry as a criminal gang and swindlers!

Inside Timeshare knows who the real swindlers and criminals are and now so do you!

Link to the original article by El Diario with English translation in PDF format.

https://www.eldiario.es/canariasahora/tribunales/Anfi-Timesharing-Condenas-Justicia-Deudas_0_922158442.html

If you own a timeshare at Anfi or any other resort and want to know what your legal options are, then use our contact page and we will point you in the right direction.

Can you Trust a Kwickchex Endorsement?

Welcome to the start of another week at Inside Timeshare, over the past few weeks we have been publishing the story of Silverpoint and associated companies being liquidated to spirit money away for the Trotta family fortune. Today we look at a company employed by the RDO (Resorts Development Organisation) who endorsed Silverpoint who at the time were major members of the RDO. In light of what we now know, this endorsement is definitely suspect.

The company is Kwikchex who we have published about on several occasions, the company is owned by Chris Emmins who as a director does not have what could be called a very good track record resigning from 4 companies, held 17 appointments at 17 dissolved companies with “alleged” debts to creditors of around £500,000. See link below for the original article.

https://insidetimeshare.com/kwikchex-chris-emmins/

Kwikchex is tasked with protecting the RDO and its members from so-called “unscrupulous” companies which threaten the industry claiming they “provide investigation and verification services that deliver accurate online information about businesses”. This is done through their website Timeshare Business Check.

According to their website they “reach out” to businesses for information on the company etc, many companies do not respond as they have no legal requirement to do so. But when this happens the entry on timeshare business check for that particular company is not what you would call positive, bringing in links to other dubious websites funded by the RDO which discredit the company concerned.

Club Paradiso Tenerife

Yet while doing this to companies which are not paying the RDO to be members, Kwikchex was endorsing Silverpoint a major RDO member and financial contributor at the time, using youtube videos of Club Paradiso members via “testimonials”. Fine, we will admit the resort and accommodation is excellent but what they have not shown is the tactics Silverpoint used to sell their products.

As we know Silverpoint sold various packages of timeshare, from packages of weeks sold as “investments” with the intention of rental income and resale at a profit in the future to the Company Participation Scheme. This particular product is a variation on the original product, the difference being the apartments are registered as companies in their own right.

These are all subject to many legal actions in the courts with Silverpoint losing at every stage, yet do we see Kwikchex publish anything about them on any of their websites? The answer is no, even though Silverpoint is no longer an RDO member.

So what do we have, a company funded by the industry endorsing a company that has for years been making millions from consumers with false promises and very dodgy products, while on the other hand attempting to discredit any other company that is not an RDO member yet is there to help consumers?

Can you the reader believe any information from Kwikchex or Timeshare Business Check in the light of this?

Somehow I don’t think so, the whole point of Kwikchex, Timeshare Business Check and the “Timeshare Task Force” is to protect the industry while all the time allowing the industry to continue with the same practises which have resulted in so many court cases with contracts being declared null and void and the consumer receiving back their money.

It must also be pointed out that none of these organisations has published any information on silverpoint liquidations or the fact that Club Paradiso is closed and no one knows when it will be or even if it will be reopened to members.

One thing is certain, these companies and the industry is very adept at convincing you the consumer that only they are telling the truth while placing doubt about any other company that is not associated with them. The upshot is you the consumer has nowhere to turn, the advice you will get is industry propaganda and weighed in their favour rather than yours.

Links to Kwikchex published testimonials authenticated by Kwikchex.

If you have purchased any Silverpoint product and want to know where you stand legally with your contract, use our contact page and Inside Timeshare will point you in the right direction.

Kwikchex Update: Press Release from ECC

On Monday 8 April in Start the Week, Inside Timeshare published an article on the RDO and Kwikchex, We then received from Sharon Johnston, Public Relations Manager for ECC the following press release which Inside Timeshare is pleased to publish for them.

ECC Timeshare Truth about RDO & Kwikchex

Inside Timeshare wrote a great article produced by lawyers backing up what ECC have been saying about the supposedly independent advice bodies within the timeshare industry and revealing who is behind these organizations and their “REAL” intentions.

The sad truth is that they all have a hidden agenda:

Consumers are given the impression that Kwikchex, Timeshare Taskforce, Timeshare Business Check offer an independent advisory service but their existence in reality, is to protect the timeshare industry. Kwikchex claim that they work with Trading Standards, the Competition and Markets Office, the Ministry of Justice, the Information Commissioner’s office and the Insolvency Service.

Kwikchex.com is run by Mr. Chris Emmins who confirms that his entities are funded by the RDO.

Inside Timeshare reveal the hard truth that Kwikchex funds several entities to discredit companies that do genuinely try to help beleaguered timeshare owners, Kwikchex, Timeshare Taskforce and Timeshare Business Check, are all run by Chris Emmins.   Inside Timeshare also continue to reveal that Chris Emmins background is not a good one with 17 appointments, all companies being dissolved under his directorship.

Chris Emmins

With the timeshare industry having such a tarnished past is it no wonder consumers do not know who to trust and these organizations are just adding to the problem.

You can also read the full article by Inside Timeshare here  http://insidetimeshare.com/start-the-week-19/

Thankfully, there are a few legitimate companies out there who can help you receive honest legal advice about your timeshare.

You can use our contact us page or speak to us live via our online chat facility.

https://ecc-eu.com/

ECC Newsdesk

Than you Sharon, your press release has certainly shown that the article published was factual and shows the RDO and Kwikchex for what they are, run for the benefit of the industry to the detriment of the consumer.

Tomorrow in Friday’s Letter from America, we will be publishing the article A Legislative Scoreboard – Nevada, Florida and Arizona by our very own Irene Parker, so join us for the end of another week.

Start the Week

The RDO (Resorts Development Organisation) is supposedly the trade body for the timeshare industry in Europe, yet it is their very own members who are being taken through the courts for the mis-selling of timeshare. Yet it fails to act against them or even sanction them for their misdeeds. In fact, if you look at their own membership list, it probably only represents about 10% of the industry in Europe, with many of their own members on the receiving end of hundreds of court cases.

Instead, it funds several entities to discredit companies that do genuinely try to help beleaguered timeshare owners, Kwikchex, Timeshare Taskforce and Timeshare business Check, all run by Chris Emmins. This gentleman does not have a very successful track record when it comes to his directorships, with 17 appointments with all companies being dissolved under his directorship.

Kwikchex and Chris Emmins replaced the now discredited Alberto Garcia who with his blog site Mindtimeshare did the RDO’s bidding, using the “Enforcement” program, now renamed Timeshare Taskforce. Granted, timeshare owners do need to know the good from the bad, but as we have seen over the years the good have been lumped together with the bad, all because they do not wish to subscribe to RDO membership or are using legal means against the timeshare industry.

Chris Emmins

So who do the consumers have to turn to?

At one time many believe that it was TATOC, The Association of Timeshare Owners Committees, but as we know that organisation has fallen by the wayside. It was also funded by the industry and the then CEO Harry Taylor instead of protecting timeshare consumers was very much on the side of the industry.

Recently the RDO announced a new organisation for owners, EUROC, or European Resort Owners Coalition. Yes, you have guessed it, the European equivalent of ARDA ROC from the US.

We do know that the RDO and ARDA, (American Resorts Development Association) are very close, in fact, the RDO is very much modelling itself on their US cousin. Lobbying on behalf of the industry to the detriment of the consumer.

UEROC, is being funded by both of these organisations, according to the RDO for at least one year, then it should become self-sufficient. But does that mean it will be funded by timeshare owners, or like we had with TATOC funded by industry membership and associates?

Is this new organisation actually going to represent consumers’ interests against the industry or is it going to be just another sham to make consumers believe they have a voice?

Only time will tell if what we are seeing with the industry in the US, with ARDA supporting bills which destroy consumers rights in Florida and Nevada, it does not bode well for consumers in Europe.

At least in Spain, the law is on the side of the consumer, making perpetuity contracts illegal, banning the sale of floating weeks and points systems, enforcing the cooling off period and forbidding the taking of any payments within that period. These are the basics of many of the court cases consumers are winning, resulting in contracts being declared null and void and the return of all payments.

If you purchased a timeshare in Spain after January 1999 and want to know where you stand legally, then use our contact page and we will point you in the right direction.

The Tuesday Slot

Welcome to The Tuesday Slot, today we look again at the Nevada Senate Bill 348, with the introduction by Irene Parker and comments from Michael Kosor. Once again it looks like the industry is moving to protect itself rather than the consumer, yet the problem is one of their own making.

In Europe a new organisation has been created, EUROC, yes, it is the European version of ARDA ROC, it is being funded by ARDA and RDO, (Resorts Development Organisation) Europe’s timeshare trade body. EUROC is being set up to replace the discredited TATOC, which closed down in 2017. Once again it is a smokescreen to give consumers the illusion of having a voice. According to the press information, the two organisations behind it are only going to fund it for a year, after that it should be self sufficient, well, we shall wait and see.

URGENT AND TIME SENSITIVE

If You Bought a Timeshare in Nevada and Experienced Unfair and Deceptive Timeshare Sales Practices

Nevada Needs to Hear From You

The Next Timeshare Legislative Battle is April 5 in Nevada

Nevada Senate Bill 348 is an identical Bill that follows Florida HB 435

Nevada SB 348:  https://legiscan.com/NV/text/SB348/id/1965282

Introduction by Irene Parker

Comments by Nevada resident and Timeshare Advocate Michael Kosor

April 2, 2019

As part of Nevada SB 348, the timeshare lobby ARDA has proposed that timeshare members seeking exit services wait 24 hours before a timeshare member signs a timeshare exit service provider contract. Given the volume of complaints concerning fraudulent timeshare sales, if anyone needs 24 hours to “sleep on it,” it is the timeshare buyer. Buyers typically sign a perpetual timeshare contract with little to no secondary market. When deceived, contracts signed for even $100,000 or more are worth nothing seconds after the rescission period.  We previously reported how easily a sales agent can dodge the rescission period.

Some states, like Arizona, understand the plight of timeshare victims, especially if lawmakers themselves experienced deceit. The reverse is true in Nevada. Many of the 779 complaints Inside Timeshare received were directed against Nevada sales centers. The Nevada Real Estate Division (NRED) dismissed all with a “You have no proof” letter. It is likely Nevada SB 348 was proposed due to a less than warm reception for the identical Florida HB 435, given the comments made by Florida representatives who themselves experienced negative timeshare experiences. Nevada SB 348 was proposed on the last day a bill could be filed.    

In Florida, spokespersons for the Florida Attorney General’s Office and the Department of Business Practice and Regulation (DBPR) reported Florida received 1,600 complaints each year for the last few years with 700 complaints already received in 2019. Of the 1,600 complaints, it was reported that most complaints are about the initial sales presentation and approximately 50% were reported by seniors. Only 42 complaints were “engaged” and those they said were mostly about resale.

In effect, perpetrators in Florida and Nevada have been given the green light to make up anything to sell points, knowing complaints are likely to be dismissed by the timeshare company and by NRED and DBPR. Florida is a two party state so consumers cannot legally record the sales presentation.             

ARDA lobbyist Don Isaacson opposed the pro-consumer Arizona HB that would have required timeshare buyers be granted 24 hours to review a timeshare contract. His argument was that Arizona only receives 250 annual timeshare complaints.

If you experienced unfair and deceptive timeshare sales practices in Nevada, there is an easy method to comment on pending legislation. If you signed an NDA you can still make a general comment asking the bill to be amended to include the offer of a 24 hour period for the buyer to consider the purchase of a timeshare.

To voice your opinion click on Nevada SB 348 to comment:   

https://www.leg.state.nv.us/App/Opinions/80th2019/

Thousands upon thousands of people across America and in the European Union are reporting unfair and deceptive timeshare sales practices. Just this week Consumer Affairs reported on a couple over the age of 85 sold $250,000 in timeshare points. USA Today and the Arizona Republic reported on a couple nearly 90 years old sold $150,000 in timeshare points. In March I received a complaint directed against the same timeshare company from a couple turning 90, both diagnosed with age-related dementia. They were sold $145,000 additional timeshare points promised a maintenance fee relief program that does not exist. A third complaint against one agent, a sales agent we have on a recording defrauding a veteran a year ago, sold a couple ages 79 and 80, 90,000 timeshare points. The husband is diagnosed with Alzheimer’s; the wife’s first language is Cantonese. They were unsure of the purchase price but a conservative estimate is $240,000.    

There’s more!

If this bill passes, law firms providing timeshare exit assistance and legitimate exit providers would not be allowed to receive payment for services provided until all services have been provided. Timeshare companies have not been forthcoming in even notifying timeshare members that their loan has been cancelled. Many have reported not learning of a loan cancelled until a 1099C arrives in the mail.

We want timeshare buyers to be offered 24 hours to think about their decision to sign a timeshare contract. This could be waived if the buyer chooses, but would allow those unduly pressured to consider their decision, consult an attorney, mom, dad, son or daughter. As things stand, same day sales are demanded after exhausting sales sessions.

The proposed “cooling off period” as stated in the NV SB 348:

A time-share exit assistance or relief services provider shall give the owner who is not a developer not less than 1 business day to review a contract pursuant to this section.

Timeshare exit providers have heard from thousands of timeshare buyers desperate to find release. Voice your opinion – click on SB 348 and demand your 24 hours:

https://www.leg.state.nv.us/App/Opinions/80th2019/

Timeshare members collectively donate approximately $5 million a year to the timeshare PAC ARDA ROC through “voluntary” donations via their timeshare maintenance fee invoice, yet not one of the 779 timeshare members who have contacted us could tell me what ARDA or ARDA ROC stands for. These donations fund ARDA lobby efforts. ARDA purports to be lobbying for the consumer, but what’s wrong with a consumer being allowed 24 hours to think over a purchase that has financially devastated so many families?  

Michael Kosor, a Wyndham owner and Las Vegas resident, responds to Wyndham Sr. VP Jason Gamel who testified at the Florida HB 435 legislative workshop held in Tallahassee March 12

The Nevada Senate Bill 348 denies legitimate attorney representation to responsible consumers desperately seeking to escape the perpetual liabilities of a timeshare contract. Attorneys who provide timeshare exit assistance would not be allowed to charge a retainer or any money upfront until services have been provided. Challenging a timeshare contract can take up to two years or more.  

When I last visited the Nevada Real Estate Division (NRED) and sat down with an investigator on the issue of timeshare complaints I learned the following:

  • NRED continues to be one of the only states that I am aware of, with a large number of timeshare sales, with no dedicated timeshare division. I believe Nevada is #7 in timeshare sales.
  • NRED has no legal staff, thus NRED must forward all legal questions to the Attorney General.
  • The investigator confirmed that NRED produces no public report to anyone, including its own investigators, on the number, type, and/or outcome of timeshare complaints filed. Are there fifty or fifty thousand complaints?

Wyndham Sr. VP and attorney Jason Gamel, who provided testimony at the Florida HB 435 Workshop held in Tallahassee March 12, made some arguably false comments in response to Florida state Representative Newton’s question about Wyndham’s dissolution policies. Mr. Gamel explained that there was no need for owners to contract with an exit service provider because members seeking a loan cancellation due to hardship can apply for a hardship release through Wyndham. Those who were denied release and contracted with an exit service provider, or those with pending litigation, will find the testimony interesting.

When asked about the percentage of owners who would be eligible for release through Wyndham’s dissolution program, Gamel stated “…over 99% of the inventory qualifies and if the owner is current in their maintenance fees and their mortgage is paid off, it’s literally just about everybody. So anybody that has called us in the last few years while this program has been active, we have taken those timeshares back.” He further went on to state, “If they qualify for the program everyone gets out.”

I have talked to those who own Wyndham (as I do), who tried to get out but did not “qualify”. When I researched the program I discovered:

  • A policy to exit a Wyndham contract is only a few years old at best.
  • To my knowledge, Wyndham doesn’t publish any qualification criteria. I am an owner. I have asked. They will not provide the specific policy criteria in writing or in a telephone conversation as to what is sufficient to “qualify”. If anyone has the qualification criteria of any developer, exchange program, etc., I would like to see and share it. It is my assessment “qualification” is a purely subjective determination made by Wyndham.
  • Contrary to my experiences and those I have talked to, more often than not, simply being current on maintenance fees and having no mortgage does not automatically result in the ability to exit/dissolution.
  • In my opinion, the entire effort is primarily a smoke screen created in response to increased consumer issues seen as threatening a very profitable business model while deflecting attention away from fixing the flaws in the product and its lack of a resale market.
  • Florida Representative Newton requested and was promised information to support Gamel’s assertions. I hope it will be made public.

Mr. McKelvey, representing ARDA ROC, also made some questionable comments that need to be rebuked. First, he claimed “most of the developers I know and certainly most of the timeshare managers I know, and I managed timeshare properties for thirty years… every single resort had a dissolution policy, every single (one). There was a way to get out. You had to come to your management company, and based on what the board of directors instructed us (the management company) to do in the terms if they had to pay a fee or if they had to be current, whatever those situations were, we did not have a one that did not have a dissolution policy and a hardship policy….”

Mr. McKelvey’s Defenders Resorts may have had a dissolution policy, but in no way can the statement be supported that all resorts have a dissolution policy.

McKelvey went on to imply dissolution policies are “passed by your board of directors.” These are not developers, these are board members elected to a board that have passed a certain dissolution policy. We send that (dissolution policy) to the directors, but we never get an answer.

There is much to challenge in McKelvey’s testimony:

  • I seriously question the validity of his claims related to the vast proliferation of dissolution policies.  
  • There is a huge difference in “having a way to get out” and getting out.
  • Dissolution policies, contrary to what McKelvey implies, are the developer-controlled boards of the corporations and exchange trusts formed by the developers used in the developer’s affiliation (exchange) programs.
  • I find it incredible that legislators and consumer protection agencies fail to act on the realities encased by prior flawed and outdated legislation that permits the sale of perpetual contracts, on the twin legal fantasies that timeshares represent an interest in real estate, and the equally damaging “constructive notice”- a presumption purchasers are knowing of and accepting of all the contract provisions imposed. I know of no other consumer product that fits these twin categories and have produced so much wealth destruction. As I have said in the past, the properties of real estate have been stripped away from timeshares. Buyers own little more than a “membership” in a strange sort of country club that can cost $100,000 or more upfront with perpetual liabilities.

ARDA’s claim that it represents both the industry and the consumer needs to be debunked.  Who are the true consumer advocates?

Thank you Mike for your opinion. Please voice your opinion on the Nevada link provided. Venting on complaint sites is easy and might make you feel better, but venting affects no change.

Self-help groups we feel are not industry influenced:

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

The Mid Week Report

Welcome to The Mid Week Report, today we highlight a some of the breaking news in the world of timeshare, the trial of the late  John “Goldfinger” Palmer associates at the Audiencia Nacional, National Court in Madrid, highlighted in previous articles, (links below).

It appears that the Anti Corruption Prosecutor’s Office has reduced the highest penalty of imprisonment to 24 months, a far cry from the 8 to 12 years originally called for. The reason is that the Prosecutor’s Office applied a mitigation of undue delays as the investigation which actually began 20 years ago.

However, the defendants will be liable for a subsidiary civil liability of 1,890,000 euros. A rather paltry amount considering the millions that was scammed from their victims.

The defendants in court

The largest sentences of 24 months were given to Richard Cashman, Palmer’s lieutenant, for illicit association, fraud and money laundering.

Darren Morris was hand 10 months for unlawful association, 10 months for fraud and 4 months for money laundering. He was also handed a further 1 year for a firearm with the serial number erased, which was found in his home.

Paul Murry, Keith Peter Davies, Neil Campbell Lockie and Dean Wells, all involved in supporting Palmer’s business when he was jailed in the UK, face 10 months for illicit association and 10 months for fraud.

Christine Ketley who was jailed for 2 years on 2001 in the UK along with palmer and the lawyer Ramón Solano seem to have been spared sentence.

The prosecutor had also asked for a sentence of 8 months for Jacobba Visscher who ran the headquarters of Dinastia Resorts for 44 charges of fraud, this is reduced from the 8 years originally requested.

In the end although they have finally been brought to court, somehow the victims will not think that justice has actually been served.

Link to news report in Canarias7.

https://www.canarias7.es/siete-islas/tenerife/la-fiscalia-rebaja-a-24-meses-la-pena-maxima-por-el-fraude-de-la-multipropiedad-de-john-palmer-en-canarias-IC6510831?fbclid=IwAR093WufWmxBrdd8-pAd7sbEmeubBSdeDvPviPvruPS6CgSKNNJB90rN_t8

Links to previous articles.

http://insidetimeshare.com/start-the-week-associates-of-john-goldfinger-palmer-now-in-court/

http://insidetimeshare.com/update-the-john-goldfinger-palmer-saga/

Canarian Legal Alliance has announced the following, which will be good news for their clients.

In Gran Canaria the Judges in Maspalomas have been consistently declaring there is no need for cases against Anfi to go to a full trial. These Judges have decided to pass their resolutions at the preliminary hearing, yesterday 5 January, 5 preliminary hearings took place with all 5 having results announced without the full trial. For the clients this will mean no travelling for the trial and a much speedier resolution to their case.

In Tenerife a cash embargo has been placed to the value of 44,494.20€ against Silverpoint. Great news for this particular client, as the original claim was 32,791.75€, 11,702.45€ more. They will also get legal fees and legal interest.

Back to the courts in Gran Canaria, Another embargo has been placed against Anfi to the value of 12,882.79€ on behalf of a German client. The enforcement team consisting of the lawyers Judith Diaz Pascual and Cristina Batista are obviously doing a fantastic job on behalf of their clients.

In January the state of play was:

    • 76 trials in all Spanish courts 
    • 18 appeals
    • 28 appeals from the opposition
    • 1 supreme court hearing
    • 21 provisional executions
    • 9 provoked interventions
    • 1 cash embargo against Anfi
    • 47 sentences all in favor of our CLA clients
  • 1.600.000 € in claim amounts

Once again this does go to show that contrary to some posters on various forums and websites that have an axe to grind that CLA does not do what it says and along with the timeshare resorts and RDO who deny they are losing, or that the courts have got the law wrong,  that is certainly not the case. These are all a matter of public record and can be verified.

If you have any comments or questions about this or any article published then use our contact page, we welcome the feedback.

Also if you have had dealings with any company or are about to with regards to a possible claim against your timeshare resort, but are not quite sure if it is genuine, then again use our contact page and we will give you the best advice possible.

Friday’s Letter from America

Welcome to our Friday’s Letter from America, this week Wayne Robinson explains why it is often very difficult to cancel after purchasing a timeshare, but first a quick look at Europe.

Earlier this week it came to our attention that one of the largest tour operators TUI had been advertising weeks at Anfi Emerald for 1000€ p.p.p week, this was for a 1 bed deluxe apartment and included flights, transfers and breakfast. Now when we consider that members have paid thousands for their floating weeks along with the annual maintenance fees, yet we constantly hear from them that there is no availability, it makes you wonder what is going on?

This is not just a problem with Anfi, we have heard from many timeshare members that they are constantly having trouble booking, yet they see their own resorts being advertised on the various booking websites. Is it fair that these people pay thousands for what they are told is exclusive to members and find they can in many cases book cheaper than their maintenance fees, without having to pay the initial purchase extortionate price.

In another twist, mindtimeshare which formerly under the now discredited Alberto Garcia, was funded by the RDO (Resorts Development Organisation), has just published what can only be described as a rebuke of their former paymasters.

It revolves around the liquidation of Enduria Travel, also known as the Travel Shop and was based in Gran Canaria, they were also affiliate members of the RDO. In their article, mindtimeshare explained that they actually expressed concerns to the RDO about this company, but the RDO still accepted their membership. All we can say is how things have changed.

Today is what everyone is calling Black Friday, but at the start of the week it was for Anfi BLACK MONDAY!

Canarian Legal Alliance received on that day alone 12, yes 12 sentences against Anfi in favour of their clients, with over 900,000€ awarded, plus all contracts were declared null and void. They also received another sentence from the High Court in Tenerife against Silverpoint. In all this year CLA have secured over 11 million euros in awarded claims.

Now for this weeks article.

5 Strategies Timeshare Resorts Use To Prevent Cancellations

By Wayne Robinson

Black Friday November 23, 2018

Today is Black Friday in America, celebrated by standing in long lines at shopping malls to be followed by Cyber Monday, when stay at home shoppers shop the internet. I hope you will add my book Everything About Timeshares: Before, During and After the Sale onto your Cyber Monday shopping list.

Available through Barnes and Noble:

https://www.barnesandnoble.com/w/everything-about-timeshares-wayne-c-robinson/1129749757?ean=2940161600962

Many timeshare buyers do not even think about the contract they signed until after the rescission period has passed. Given that buyers are often not allowed onto the booking site until after the rescission period, the product the consumer bought is for the most part bought sight unseen and untried. Anything we can do shed light on these important rescission days could save the timeshare buyer untold grief and money, should they come to regret their purchase.

The Rescission Period     

The rescission period is the time allotted by local governments for consumers to review their purchase and legally cancel their timeshare. The length of time varies by state, but is typically three to ten days. In Aruba, and in some American states, there is no rescission period.

If the timeshare buyer cancels their purchase during the rescission period, the government requires timeshare companies to give purchasers a full refund of any monies they have received. There is nothing more frustrating for a sales team than to spend 6-8 hours making a sale that later cancels. Sales agents and their managers will do everything they can to prevent new owners from cancelling their timeshare purchase during the rescission period.

Here are 5 strategies that many timeshare resorts use to prevent new timeshare owners from cancelling during the rescission period.

  1.      Sales agents will avoid the rescission clause that is included in the documents.

Although the rescission clause is clearly written in the documents, many timeshare agents or Legal Verification Officers (VLO) will avoid mentioning this very important item. Many reps will discuss other matters to avoid the clause that outlines the rescission.

The resort’s management will not allow sales reps to mention the rescission period during the sale presentation.  Mentioning it could lead to disciplinary action or being fired.

This is how many timeshare sales reps avoid having their sales cancelled.

Most timeshare buyers will not review the paperwork during the rescission period. After a 6-8 hour grueling sales presentation, the last thing the new owner wants to do is review all the legal jargon included in the documents.  If the rescission period is not mentioned by the staff, too often the buyer is not even aware of it. In some states trial products have no rescission period.

Each state rescission period is listed in this chart provided by ARDA, the American Resort Development Association.  There have been more than a few complaints from timeshare members who were denied release, despite being only a half day late. Instructions on how to rescind are buried deep within the contract, and sometimes instructions are vague.

http://arda.org/uploadedFiles/ARDA/Government_Affairs/Government_Affairs_Call_Out_Boxes/RescissionPeriodsDec2012.pdf

  1.      They will follow-up to overcome Buyer’s Remorse

Photo by Samantha Hurley by Burst

It is important for the timeshare sales staff to keep in touch with their new clients shortly after the sale to prevent them from cancelling.  Most clients will have buyer’s remorse and reconsider their purchase after the buyer has taken the time to think about their purchase, research the company that they just spent $21,000 on (on average), to ensure that they did the right thing. For this reason, sales reps need to be available just in case the client wants to cancel. After all, it might have been a very expensive and unexpected purchase that was sold on emotion

According to a Redweek article, Dr. Amy Gregory, assistant professor at the University of Florida has been studying the impact of buyer regret and remorse and rescission decisions. She says that most timeshare buyers regret their decisions.

A whopping 85 percent of all buyers regret their purchase (for money, fear, confusion, intimidation, distrust and other reasons).”

Dr. Gregory’s findings are as follows:

  • The average rescission rate is 15% – essentially identical to the daily average percentage of people who buy a timeshare following a sales presentation.
  • 85% of all buyers regret their purchase, citing reasons including money, fear, confusion, intimidation, and distrust.
  • 41% of buyers never thought they would regret their purchase but ended up doing so; 30% were neutral prior to buying, but came to regret their decision.
  • 95% of all buyers go back to their resort and sales team for more information after the sale, usually within one to three days, seeking more information about maintenance fees, resale options, and pricing alternatives.

Some sales reps will treat their new owners out for a nice dinner to help “bond the relationship.”  This tactic works well as the new owners are getting to know the sales agent on a personal basis rather than as a sales person.  After all, the salesperson used their own money and time to take the new owners out for dinner. Why would they consider canceling with “their new friend?”

  1.      They will follow-up by phone.

If the new timeshare owners are on vacation some resorts will require the sale staff that made the sale to meet with the new clients the next day, or call them within 24 hours. This is to overcome buyer’s remorse, and to answer any questions or provide clarifications.  Often, the new owners forget the verbiage made during the presentation.

  1.      The resort may reduce the sales price.

If the new timeshare owners decide that they want to cancel, the resort can offer to reduce the price. Often this “second round” rendezvous could require another 2-3 hours of negotiations. Many take the bait and purchase at the lower price, or some keep the original agreement.  Unfortunately, the timeshare company may not change the original rescission period, and the new owners now have less time to reconsider their purchase.

Consumers need to be aware that the “today only” price will always be available the next day, week, month or maybe even years later.

  1.      The resort may offer more gifts.

If the resort offered gifts, there are hundreds or thousands of additional monies that was left on the table because the sale did not exceed their “bottom line” price.

If the new owners want to cancel, the management can offer more gifts to “sweeten the deal.”  These free gifts might include free accommodations, free meals, free activities, free or discounted RCI weeks or other options.

New owners must be aware of the new terms that might have entered the contract.  These terms could include paying rack rates for the free accommodations or paying the highest advertised prices for any gifts just in case they decide to cancel the deal. This action could add into the thousands of dollars if they decide to cancel.

Timeshare resorts will use every strategy that they can, including embarrassment and condescendence to keep the sale, but it’s the consumer’s final decision to end the relationship or move forward. Therefore, it is imperative to read all the documents thoroughly before signing, or present it to an attorney during the rescission period.

Wayne C. Robinson is the author of Everything About Timeshares:  Before, During and After The Sale. He is a former timeshare executive who is advocating with consumers to assist them their timeshares problems, and to help consumers better understand the timeshare business from an “insider’s” perspective.

For more information, visit his website at www.everythingabouttimeshares.com

Related article: About Wayne Robinson

http://insidetimeshare.com/fridays-letter-from-america-21/

Self-help groups we feel are not industry influenced:

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

Thank you Wayne for your contribution this week, it is certainly an eye opener.

If you have any questions or comments about this or any other article, then Inside Timeshare would love to hear from you. We hope that you have a great weekend and join us again next week.

Friday’s Letter from America

Welcome to this week’s Letter from America, this article is based on a report released by the St Louis Better Business Bureau, it is based on their full report published on the BBB website which we have included as a link. The full report carries some very sound advice along with recommendations for Government and the industry. Whether they take note is another matter.

August is the month for Spain to basically close down, so there is no news from the courts, but this little snippet from the RDO website news section and published on 24 July caught our attention.

“We never sleep”

During this particular break-out session the RDO legal panel will provide attendees with an update on a range of issues, including the latest developments in the Spanish Supreme Court rulings and the on-going lobbying programme.

Other issues that will be covered within the session will be ongoing collaboration with UK authorities to take fraudulent individuals/companies to court and new legislation that is being developed to curb the activities of claims companies. Attendees will also learn how ARDA is dealing with similar issues in the US and whether there are lessons for RDO and its members.

Well one thing is for sure, the RDO obviously believe that the Spanish timeshare laws are not good for the industry, with the judges getting it wrong, along with their belief that they will be able to change things in their favour through the lobbying programme. Well somehow I don’t think the Spanish authorities will be looking to changing their laws to return back to the bad old days!

In the end these court cases that are being brought are of the industries own making, if they had abided by the laws in the first place they would not be paying for it now. A very good case to remember is Silverpoint, this company is being pilloried by the lower courts in Tenerife and the Supreme Court in Madrid.

Why?

Quite simple, they sold a product that flouted virtually every article of Law 42/98, especially with their promise of the “investment” weeks, where unsuspecting purchasers, many of them on the verge of retirement, were sold under high pressure and very misleading sales pitches a promise that these weeks would be sold or rented out. These never materialised and are the subject of many of these court cases. 

On the legal front, Canarian Legal Alliance has just published their mid year report, it is certainly impressive and really does put the above statement from the RDO in a different light. Follow the link for the full report direct from the lawyers themselves.

https://canarianlegalalliance.com/canarian-legal-alliance-mid-term-successes/

Now on with our Letter from America.

Timeshare is a Highly Regulated Product?

A St. Louis Better Business Bureau Timeshare Report

Released July 24, 2018

Don’t Fall for Deception Pressure and Traps Disguised as Vacations

August 3, 2018

Inside Timeshare has received complaints against Florida, Nevada, Missouri, Hawaii, California, and Virginia sales centers. Missouri is no worse than the other states. We appreciate the St. Louis, Missouri Better Business Bureau taking timeshare complaints seriously.

From: American Resort Development Association’s Code of Ethics:

According to ARDA’s website – “Vacation Ownership is one of the most highly regulated vacation products in today’s consumer marketplace.”

From the St. Louis Better Business Bureau report:

https://www.bbb.org/en/us/article/news-releases/18149-dont-fall-for-deception-pressure-and-traps-disguised-as-vacations-a-better-business-bureau-study-of-the-missouri-timeshare-vacation-club-industry?bbbid=0734

RECOMMENDATIONS FOR GOVERNMENT

    • Tougher law enforcement action. Regulatory agencies have reported receiving an increasing number of complaints about the timeshare industry. Bringing action against any bad actors in the industry could help consumers and deter companies from violating consumer protection laws.
  • New laws. BBB hears from many senior citizens who have been affected by the timeshare industry. Missouri legislators should consider special protections for those 65 and older who enter into agreements with timeshare and travel club companies. An extended right of rescission period could help seniors who may not totally understand what they have purchased. All consumers should receive pertinent information – such as access to websites and passwords – at point of purchase so that they can check potential savings and actual values of timeshares on resale market so that if they decide to cancel, they can take advantage of the rescission period.

(BBB) RECOMMENDATIONS FOR THE INDUSTRY

    • More honesty from the industry. The timeshare industry needs to develop and adhere to a set of ethical standards to address widespread reports of high-pressure and deceptive sales practices and to deliver accurate, honest sales pitches to consumers. Reputable companies do not pressure consumers over several hours to purchase services they had little interest in buying or, in some instances, can’t even afford. If presentations are held, consumers should not be detained past the scheduled time or express a false sense of urgency to act immediately. Avoid telling consumers something that will entice them to sign but is later contradicted by your contract.
    • Honor promises. Provide tickets or other promotional items at the time of the presentation. Do not mail them later or make the consumer obtain them from another source.  
    • Do not mislead about timeshare inheritance. Too often misleading statements or scare tactics are used to encourage those who have inherited a timeshare to believe they are liable for it. Don’t misrepresent the law or circumstances for financial gain.
    • Do not require consumers to initial documents “under duress.” Too often, consumers are faced with presentations consisting of long hours; eventually succumbing to high pressure sales tactics.
    • More transparency from the industry. If a consumer is referred  to another company or person to complete the presentation process, be transparent about the process (ie. obligation to sit through a two hour presentation to obtain discounted tickets) and amount of time it will actually take to possibly alleviate someone from their timeshare.
    • Eliminate company mediation. Do not require consumers to mediate through the company’s internal program should a dispute arise. Instead, use neutral, third-party mediation source such as Better Business Bureau or American Arbitration Association.
  • Easier exits. The recent establishment of deed-back programs may be a step in the right direction. More consumers should be able to take advantage of these programs. The establishment of more deed-back programs is likely to lead in a decrease in fraud seen in the resale and exit markets.

Inside Timeshare has received 515 timeshare complaints from our readers, 271 since January 1. All but a handful report their complaint was dismissed with “You signed a contract” or “We are not responsible for what our sales agents say.” Our advocacy efforts have had an effect. After publishing this last statement a few times, the defense has been changed to, “It sounds like a he said, she said” still relying on the oral representation clause. About 200 complaints were copied to ARDA / ARDA ROCbut were ignored.

If “You signed a contract” – is the industry’s official policy, and the regulator’s position in some states, the public needs to be made aware misrepresentations reported by timeshare buyers will be ruled in favor of the timeshare sales agent. In Florida and Nevada, all our readers’ complaints filed with those state Attorney General’s timeshare divisions have been dismissed with “You don’t have proof.” An upcoming article examines proof and why FBI agents and several attorneys don’t buy this response.

Inside Timeshare contributor Sheila Brust reported, “We were given ludicrous advice from a regulator that is clearly out of touch with timeshare consumer reality. I was told to contact a licensed timeshare resale broker, but every agent I contacted informed me my timeshare had no secondary market. By steering complaining members to licensed real estate agents, when turned down, members often end up the contacting a scam that will charge the member upfront money promising to sell or cancel their timeshare. Often that promise falls short.”

Inside Timeshare has received numerous complaints against Branson, Missouri sales centers. Our researchers discovered one Branson timeshare sales manager was selling points at the same time he was working for a timeshare exit company named Mutual Release a suspicious name for a company, as mutual release is the form signed when a timeshare issue has been resolved.

Our Advice

DON’T FINANCE A VACATION or any Luxury Item AT 12% TO 19% and don’t believe a word a timeshare sales agent says. As the St. Louis BBB recommends, check with a member of the Licensed Timeshare Resale Broker Association before buying any timeshare. There you will receive straight answers.

 http://www.licensedtimeshareresalebrokers.org/

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

Sometimes it’s hard to focus on the positives when it feels like the battle is all uphill. All we can do is reach out to those who feel lost to let them know Inside Timeshare and real advocacy groups are there for them. Consumer and advocacy are two words members should take with a grain of salt, used and abused by scam artists. We are real advocates.   

That’s it for this week, Friday is here and the weekend is about to start, for those in Europe beware the heat wave, especially if you are travelling to Spain, Seville is reported to be facing temperatures of 48º C or 118º F.

Join us next week for more news and views on the world of timeshare, don’t forget if you have any comments, questions or just need to know about any company that has contacted you or you have found on the internet, then use our contact page and we will point you in the right direction.

Have a great weekend and don’t get sunburnt!

Start the Week: Diamond Lose in Tenerife; Latest news on Tauro Beach and Anfi.

Welcome to the start of another week with Inside Timeshare, today we report on two cases Diamond Resorts have lost in Tenerife, but first we look at the disturbing scenes at Tauro Beach over the weekend.

Over the past year Inside Timeshare has been reporting on the debacle that is the Anfi Tauro Beach Project, this has been an ongoing saga, with charges being brought against the former head of the coastal authority along with others and a full blown investigation by Seprona, the Guardia Civil Nature Protection Service.

It has been well reported that Anfi had plans to transform the old shingle beach into a man made one with sand, build a marina and also several hotels with a shopping complex on the land behind. It turns out that part of the investigation into the beach found the sand had been illegally imported from the Western Sahara. (see link to The Guardian Article).

https://www.theguardian.com/world/2017/jul/28/trouble-in-paradise-the-canary-island-beach-accused-of-illegally-importing-sand

Now a company called Desokupa went in over the weekend and began demolishing the homes of those who live there. The reason is the land “belongs” to Anfi, who claim that these dwellings are illegal. Whether they are or not is not the point, considering that there are no planning permissions in place and the fact that the Anfi concession to run the beach is on hold while the Gran Canarian government apply to the courts to revoke the licenses. Should these demolitions have waited until the outcome?

https://www.youtube.com/watch?v=BIHbrdIC_To&feature=share

Was there a court order which allowed Anfi to bring in the bulldozers?

All valid questions which will eventually be answered, but what we have lost is a little bit of old Gran Canaria and a very popular paradise spot, for locals and tourists alike. The bar Pio Pio is one of the most popular venues in the area at the weekend, with a wonderful atmosphere and great music. Is that now in danger!

https://www.eldiario.es/canariasahora/sociedad/Violento-derribo-chabolas-Tauro_2_794790515.html

Since publishing this following has appeared on facebook for Nueva Canarias

https://www.facebook.com/permalink.php?story_fbid=10155352630021755&id=185892306754

It will take you to the link below, this is very disturbing news.

http://canarias-semanal.org/not/23270/un-comando-de-boxeadores-peninsulares-viaja-a-gran-canaria-para-derribar-chabolas-video-/

Now for the court cases against Diamond Resorts and a look at timeshare law compared to other places.

Both these cases were heard at the High Court No 3, Santa Cruz de Tenerife, both were appeals on behalf of the British clients. These cases were originally held at the Courts of First Instance and unfortunately the clients lost those cases. These were heard before the Supreme Court in Madrid issued the numerous rulings (now 126) on how the timeshare laws should be interpreted and applied.

Before these rulings, different courts and judges interpreted the laws differently, no one actually knew how the laws should be applied. This is nothing unusual in legal work, laws are put into place, but it is not until they are tested and challenged are they effective, this is what the Supreme Court has done, issued a definitive interpretation.

In the first case, the client has been awarded over 19,000€ plus legal interest, with the contract being declared null and void.

In the second case held at the same court, over 30,000€ has been awarded plus legal interest, again the contract being declared null and void.

The court found several infringements of Spanish Timeshare Law 42/98, (along with other relevant Consumer Laws), with contracts being over 50 years in duration and the illegal taking of payments within the cooling off period. The court also found as per the rulings from Spain’s Highest Court that the contracts lacked any substance or tangible product as they were points based. These have been declared illegal in Spain. (See PDF’s below for the court sentences).

HC n 3 Diamond 1

HC N3 Diamond 2

So how does Spain’s timeshare laws compare with elsewhere?

During the early days in Europe, timeshare was virtually unregulated, know one actually knew what it was, was it real estate, as that is how it was “sold” to the public, a share in your own holiday home, or was it purely a holiday product which was not an investment?

The free for all lasted some years, then the European Union issued the first of many Timeshare Directives, these were to try and regulate the industry, with the directives supposedly being put into the domestic laws of each member state. Basically all singing off the same hymn sheet!

In some countries, the directives were very much watered down, the industry trade body The RDO and the “representing” owners body TATOC, (now defunct), successfully lobbied the UK parliament and those laws are probably the weakest in Europe, they tend to be in favour of the industry not the consumer.

Spain on the other hand had a very different approach, which in some respects is not that surprising. Spain was one of the major places for timeshare development, they had just recently found freedom and democracy, with the country in dire need of development. The building of resorts and the tourist industry was one of the most important factors in this development.

The unfortunate thing is the free run timeshare developers had, timeshare was being sold even before the resorts were actually started, known as off plan. Many consumers got stung in these enterprises, with the resort they paid for never even getting built.

People on holiday were being picked up off the street left right and center, taken to sales presentations and coerced into parting with huge sums of money. Spain’s reputation as a great holiday destination was being sullied by these practices.

That all changed in December 1998, when the government introduced Law 42/98, based on the EU Timeshare Directives, but stronger. Spain was going to have the strongest laws in Europe and this was going to hurt the industry if they didn’t comply.

The law became effective on 5 January 1999, although they did allow a period where the timeshare companies could get their house in order and comply. One aspect of the law was regarding the duration of the contract, before, these were sold in perpetuity, there was no end date. The law now demanded that contracts be for a duration of a minimum 3 years and maximum of 50 years. Timeshare companies were allowed to place a deed of adaptation to all contracts sold before the law came into place, this allowed the pre 99 perpetuity contracts to remain, but all new sales must conform.

Many ignored this, on advice from their lawyers many continued to sell perpetuity, citing the deed of adaptation as the basis for carrying on. This obviously was one point that needed to be tested in the Supreme Court, but that would be many years ahead.

As a point of interest, there were two countries where timeshare laws only allowed for a maximum of 30 years on contracts, they are Madeira and Malta. Those had been put into place right at the start of timeshare development.

Another aspect of the law which Spain has put into place is the illegality of the Floating Weeks and Points systems. According the the Supreme Court they have ruled the timeshare law clearly states that any contract must have substance and tangibility, in other words the guarantee of the apartment and the week being sold. Floating weeks and points do not do this, you only have a right to use subject to availability.

So how does this compare with our friends experience across the Great Lake in the US?

Well from the many articles we have published on Inside Timeshare, they are sadly lacking any control or real consumer protection, it is pot luck which State you have purchased as to what protection you have. There appear to be no Federal Laws governing the sale of timeshare.

In Europe we have the 14 day cooling off period, where no payments should be taken and the consumer has the right to cancel, in some States we have been informed this can be as little as 3 days!

From what we have published, there are so many different agencies and authorities for the consumer to turn to, from Attorneys General (that depends on which State you are in) to the Federal Trade Commission and the FBI. (See link below on filing a complaint).

http://insidetimeshare.com/the-teusday-slot-with-irene/

We are seeing many complaints coming into Inside Timeshare on the practises of sales agents, which the timeshare companies seem to condone. There needs to be regulations to govern what is acceptable and what is not, these should be right across the board so that no matter which State you purchase in, the rules are the same for all.

Canada is preparing new legislation on the regulation of timeshare, we hope to bring you news of this from our Canadian readers in the near future.

South Africa is also pushing for changes, there have been several high profile cases against the timeshare industry, resulting in jail time and massive fines. It will not be long before they also have some of the strongest laws regulating timeshare in the world.

In Australia, there is also a move to regulate the timeshare industry, we have published in the past a couple of articles on timeshare down under. Again we wait for our Antipedian friends to submit their articles.

There is nothing wrong with the concept of timeshare, it may not suit everybody, after all we are all different, but it is how it is sold and administered that is the problem. For too long the industry has and in many cases, the US in particular, still carries on as though they are untouchable.

Diamond believed this in Spain, these cases highlighted today and those in the past along with the many more waiting to be heard, are letting them know that they are not above the law and will be curbed and brought to justice. Consumer protection is paramount in any industry, after all it is the consumer’s money that keeps any company afloat!

If you have any comments on this or any other article, then use our contact page, Inside Timeshare welcomes them.

Are you being contacted by different companies offering claims or relinquishments? If so and you are not sure if they are genuine and will do what they say, then contact Inside Timeshare, we will help you look for the information and point you in the right direction.

Tomorrow we publish an article by a new contributor, Diane Creager and titled Elder Advocates, so join us tomorrow and welcome Diane.

Silverpoint Announcement to Club Paradiso Members

As usual nothing really surprises us when it comes to Silverpoint, so it was only time before they announced they would not be offering a resale service for their Club Paradiso members. Many of these people have bought into this club via the ever upgrading of the “investment weeks” peddled by Resort Properties and then Silverpoint. Inside Timeshare explained this in the 12 March article “Silverpoint a Costly Experience for Some”.

http://insidetimeshare.com/silverpoint-costly-experience/

This practise has been going on for years, with many losing out on thousands of pounds, in these so-called investments, many funded through finance agreements arranged by Silverpoint sales staff with Barclays Partner Finance. There have been and still are ongoing class actions by clients of Silverpoint against Barclays in the UK, these have been brought by two law firms, Stewarts Law and Edwin Coe.

Considering Silverpoint announced in April last year it had withdrawn its membership from the industry trade body the RDO (Resorts Development Organisation), along with the announcement that it was no longer going to be selling “timeshare”, it comes as no surprise that they have stopped the resale program, if it even existed in the first place!

So the questions that many are now asking including the enquiries received from our readers are very simple ones:

What is now going to happen to all that money we paid for these so-called investments?

Now that we know there is no resale market, what other “investments” are they going to offer us to save what we have already paid?

Are they going to ask for even more money?

saleman

Well we do know that many have been coerced into paying and transferring to what is being termed the “Company Participation Scheme”, sounds good doesn’t it?

But what is this scheme?

Well, all we can say is that it is just another way for them to get your money, according to some of the evidence we have seen, and we are still going through it as it is all wrapped up in jargon, the basics of it appear to be that you now buy shares in a company, with the contract being signed at the notary.

The thing is if you are now a shareholder in a company, what are the implications if anything should happen, are you then going to be liable for any costs if the company goes into liquidation or fails to pay taxes?

So there we have it, Silverpoint have finally admitted that all those with their weeks listed on the resale programme for Club Paradiso, are not going to get them sold. These were originally sold to them with the promise of a return on their outlay when they are sold, a promise that we have seen is full of hot air.

The final part of Silverpoints email reminds these members that they “can still use your membership, even if listed for resale, to enjoy great holidays around the world”. Signed Silverpoint Vacations SL.

Hang on, they have stated in the same email they “will no longer be able to offer this service”, so how can it still be listed for resale?

As usual Silverpoint can’t seem to get their own story straight, do they actually know what they are doing, somehow we think not!

If you are a member of Club Paradiso with these investments and had them listed for sale and are worried by this latest development, contact Inside Timeshare and we will point you in the right direction.

help1