For those of you who have been following Inside Timeshare for a few years, you will remember the long-running battle between Mrs B and MacDonald Resorts, although this dispute did eventually end with a satisfactory conclusion. Inside Timeshare has nonetheless still been receiving emails from owners desperate to end their association with them, along with the threats of legal action through the County Courts against mainly elderly members who can no longer afford the high maintenance fees. Today we highlight yet another case in which this disgusting behaviour is still being pursued.
With the permission of this lady’s son who is overseeing her affairs and has a power of attorney, we publish her story.
Over the last few years, his Mothers health has been deteriorating and she is now in a nursing home with acute dementia. He is now at his wits end after trying to end her contract with MacDonald Resorts.
The purchase was made in 1987, so is one of the very early timeshare sales and for many years was enjoyed. Each and every year the annual maintenance was paid right up to her hospitalisation in late 2019. In May of 2020, she entered the nursing home so was then unable to use it, plus with the restrictions of the pandemic, no one else could use it either.
As her son began to take control of her affairs he came across a letter from a debt recovery firm, one that we have highlighted before with Mrs B, Network Credit Services based in Scotland. There was a bill for £500 for the “holiday club”, he went through all her correspondence and found no other reference to this bill.
He then contacted MacDonald Resorts for clarification that the bill was genuine and if so what it related to. After a very lengthy delay, it was explained that it was for the 2020 maintenance fees. Since then the bill for 2021 has also become due and obviously if this is not paid it will be passed to the MacDonald “bloodhounds” Network Credit Services.
He explained his Mothers condition asking how this could be cancelled along with her membership. The reply he received was:
They said that giving up membership can be done at specific times and requires payment of all outstanding management fees plus 4 years management fees in lieu of 4 years’ notice (So £2100 + £1000 management fees). They say that the membership can be sold or passed on to a family member.
Well, obviously he doesn’t want it nor does any other member of the family and as for selling it, well, who is going to buy it?
Also, the only way to “sell it” is through MacDonald Resorts, they will not accept any transfer to any other party unless it is through them. The other point to this is the maintenance fees must also be paid in full, any arrears and no sale will ever go through.
In his own words:
“I feel that 3 aspects of this are unfair and possibly may not be legally enforceable”:
- “The management fees of £1,000 when no one can have been using the facilities due to lockdown. They will also be charging interest on this.
- The termination fee of 4 years’ worth of fees is extortionate.
- No means of getting out of this due to my mum’s health. I am not even sure what would happen if she were to die. They would probably try to pass the membership on to me.”
“As my mum’s attorney, I have to seek out the best value for money for her so cannot sanction paying over £3000 to cancel this arrangement as all her funds are going towards her Nursing Home fees of £4k a month”.
It is also a fact that MacDonald Resorts only allow terminations every 2 years and this is done on a first-come-first-served basis. Plus the arrears and the 4 years “termination fee” are to be paid upfront.
Then there is no guarantee that your contract will be terminated, we also have to ask the question: If this fee is paid in advance and you are not successful in being “selected” will you get the 4 years maintenance fees back?
Somehow I don’t think that will happen.
So once again, we see a timeshare company that has made millions over the years from sales and annual maintenance fees treating its “members” with nothing but CONTEMPT.
Even the RDO, the industry trade body, removed MacDonald Resorts from membership due to their behaviour, that in itself was a miracle!
We also know that the next stage from MacDonalds will be more “threats” from their “bloodhounds” Network Credit Services and then the legal threats from their “legal bloodhounds” Shepherd and Wedderburn. This will eventually culminate in a County Court action to enforce payment.
This is nothing new, Tony Hetherington published the story “The timeshare contract that even death will not save you from”, way back in 2014 and they are still doing the same thing.
When will the authorities get off their fat backsides and do something about companies such as MacDonald Resorts that use dubious legalities in their contracts to tie people in FOREVER?
Somehow I believe it may have something to do with the “old boys network” and “I’ll scratch your back and you scratch mine”.
This is disgusting behaviour, to say the least, and Inside Timeshare will once again take up the cause and highlight MacDonald Resorts and the owner Donald MacDonald for what they are, money-grabbing crooks with no conscience!
This is not the last you will hear from Inside Timeshare MacDonald Resorts, we will publish and bring this to everyone’s attention. The ball is in your court, you can resolve this, although I have kept the identity of our reader anonymous you can make an offer to this publication and it will be passed on.
Somehow I don’t think they will even acknowledge this and will just continue down the path of destroying the lives and life savings of the elderly.
Have you had or are going through a similar experience with MacDonald Resorts?
If so Inside Timeshare would like to hear your story, we will also publish your experiences for all the world to see, negative publicity against MacDonald Resorts will be the only way to defeat them.
Please use our contact page and Inside Timeshare will get back to you.
One link to a similar story published last year.
The Tony Hetherington Article of 2014