For those readers who have been following Inside Timeshare over the past few years, you will remember the story of Mrs B and her battle with MacDonald Hotels and Resorts. Mrs B made contact in 2016 after receiving threatening letters from MacDonald Resorts regarding her timeshare membership at the Dona Lola Club on the Costa del Sol and the maintenance arrears. Despite all efforts to resolve the situation MacDonald Resorts refuses to budge and the story is now getting worse.
The story begins many years ago when Mrs B and her sister both in their 60’s and 70’s ended up on a presentation at the Dona Lola Club. After a rather long presentation, they decided to purchase, even though they already owned at Oasis Lanz in Lanzarote.
For several years they used the timeshare and were very happy with the resort, but circumstances changed. Due to severe medical issues, they were unable to travel and no longer used the timeshare. They continued to pay the annual maintenance fees as soon as the bills arrived even though they were not using it.
Then in May 2014, they were contacted by a company who told them they could relinquish their contract. Everything was explained to them and Mrs B paid £5695 to this company to do the work for them. This included relinquishing both Dona Lola and Oasis Lanz.
In May of 2015, they received notification that both timeshares had now been transferred to the name of another person. (Inside Timeshare has his name, address and passport number, he even shows on the electoral register).
The notification included copies of the document duly signed by a registered notary in Spain that the timeshares had been transferred.
It was not until the maintenance bills kept arriving with demands for payment of arrears that they found out that unlike Oasis Lanz, MacDonald Resorts did not recognise the transfer. According to MacDonald’s Mrs B and her sister were still liable for the maintenance fee each and every year.
Eventually, they began receiving demands from a debt collecting agency called Network Credit Services threatening court action if the arrears were not paid. Inside Timeshare contacted this company on behalf of Mrs B and they refused to acknowledge that the debt was in dispute and they had no legal basis to continue the recovery.
Now the story moves on to this year, Mrs B has now received even worse threatening letters from another debt collecting agency, Shepherd and Wedderburn.
In this letter, they once again threatened legal action to recover the debt and have also included copies of County Court Judgements made in favour of MacDonald Hotels and Resorts. To say the least, this is intimidation at its worse.
Now what you must remember is that both are now very elderly with Mrs B aged 93. Both are virtually housebound and have alarm systems in place in case of an emergency. They both live off their pensions and cannot afford to pay the arrears which no amount to over £5,000 which includes interest court fees and legal fees.
MacDonald Resorts want them to pay the arrears before they will even contemplate allowing them to surrender their membership and then they will want 4 years worth of maintenance fees upfront. This will amount to over £10,000.
MacDonald Resorts are no strangers to the press, Tony Hetherington amongst others has published numerous articles on how they behave. One article highlights one story titled “The timeshare contract that even death will not save you from.”
Inside Timeshare is working with Mrs B and one of her neighbours to once again try to resolve this dispute. We will keep you informed.
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Have you had a similar experience either with MacDonald Hotels and Resorts or any other timeshare then we would love to hear from you?
Do you want to know how to relinquish your timeshare or even if you have a legal claim?
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