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Friday’s Letter from America

Welcome to this weeks edition of our Letter from America, today Inside Timeshare highlights another Wyndham Carriage HillsNightmare on Timeshare Street” story. Carriage Owner Jeannie is not the only senior suffering severe hardship, held hostage in an eternal timeshare contract. Wyndham’s Carriage Resorts even holds heirs that did not sign the contract liable for their parent’s timeshare. Timeshare owners worldwide were told timeshares are easy to sell since they are deeded real estate. Given this false promise, holding seniors hostage is not only unfair and deceptive, it is also cruel. Wyndham can certainly afford to treat these owners fairly. Stock investors surely cannot feel good about tactics employed to please Wall Street. Canada is not only America’s neighbour, but Canada is also part of North America.  

PARSIPPANY, N.J., February 13, 2019Wyndham Hotels & Resorts (NYSE: WH) today announced results for the three months and year ended December 31, 2018. Highlights include:

  • Revenues increased 69% compared with fourth-quarter 2017, to $527 million.
  • Net income was $43 million for the quarter; adjusted net income was $57 million, a 50% increase over the prior-year quarter.

The Tragedy of Wyndham’s Carriage Hills and Carriage Ridge Resort

A NOOSE AROUND MY NECK!

By Jeannie, a Carriage Owner

Ending comments by Irene: My two favorite timeshares!

August 30, 2019

Dear Irene,

Please forward my letter to CVOA, the Canadian timeshare advocates, and to Mr. Jason Gamel, Senior Vice President of Legal at Wyndham, due to our medical hardship. The harm that Wyndham and Carriage Resorts are causing families is unforgivable, especially for those of us experiencing medical hardships. To think we are treated as such, just because we happened to purchase a Wyndham timeshare in Canada, is appalling. 

I want to share how desperate my husband and I have been to get rid of our Carriage Ridge timeshare. Purchasing Carriage Ridge led to many unwise decisions that took place before and after my stroke in our attempt to get out from underneath this impossible financial burden. We bought at Carriage Ridge in October of 2003 for $13,326. We should have cancelled the contract the day after we signed, but we were dealing with my husband’s heart condition. My husband was admitted to the hospital with Cardiomyopathy Stage 4, just after we agreed to purchase.

On December 26, 2004, we used Carriage facilities to celebrate our 25th wedding anniversary. We attended a meeting where we were introduced to Shell Vacation Club. We paid $13,620 to convert to points.

By 2014, I was desperate to exit the timeshare. In January of 2014, I paid a timeshare exit company $1,198 in the U.S. to help us. I cannot be specific with the name, as eventually, they refunded my money after I complained to the U.S. Better Business Bureau.

On October 15, 2016, I suffered a Thalamic Stroke. I am in constant pain on my right side and my blood pressure has been as high as 195/100. My memory has been greatly affected, from spelling, completing tasks, anxiety, depression, etc. I had to leave work in July 2017. Now the only income I have is CPP Disability and my husband is on CPP and OAS.

In October 2017 I went to a Sheraton Flex Vacation presentation. I was assured that I would be better off getting rid of Carriage Ridge by buying into Flex Timeshare. They told me about Wyndham’s Ovation program and gave me papers explaining how to apply. I gave Flex Vacation a deposit of $1,147.50 U.S.

As soon as we arrived home, we had no peace about this purchase. My husband was experiencing pain which required a hernia operation. We wrote immediately to both our sales reps and to the head office asking to terminate the sale. I was a few days late. They refused. The sales team didn’t explain all the fees, and they were not educated about Wyndham’s Ovation program not being available to Canadians.

I wrote to the Better Business Bureau about Flex Vacation, to no avail. Sheraton Flex Vacation then offered a way out, so six months later I completed the paperwork. I had a lawyer in Canada witness our signature, but Sheraton said I needed to go to the U.S. Consulate or to a U.S. lawyer to have them witness my signature. How ridiculous. I had been out enough money. I continued to receive monthly invoices, threatening letters and phone calls. That stopped after they foreclosed. It took from November 2017 to March 2019 to end that nightmare. They were liars or uninformed about Ovations.

Okay, so still desperate to be rid of my Carriage Ridge timeshare, I went to Mexico in February 2018 and ended up buying into a Vacation Plan that would require only paying maintenance fees when we used their facilities. I’m not at liberty to say which company, as they returned half our money, after I complained on Facebook and other places. Part of the issue was that they had put me in touch with TRM, assuring me of the sale of Carriage Ridge. I even received the paperwork. I contacted Carriage Ridge for my deeds and explained what was happening, only to be informed the sale wouldn’t be granted by our Board of Directors/Wyndham Club, as it was a company buying, not a person. How discouraging. 

Bottom line: DON’T TRUST ANYONE WHO SAYS THEY CAN SELL CARRIAGE HILLS/RIDGE.

I contacted the Wyndham staff at Carriage Ridge, as well as our Board of Directors saying we are not able to continue paying the increased fees. I was told I will be sued if I stop paying. I received a letter from Derek Beaudoin, Canadian ICR Ltd, a collection agency. Finally, I paid $1,325.11 and was hit with an additional fee. I asked if this could be waived. This was the reply I received from Derek.

Mrs. B,

The resort has received your e-mail (below) and forwarded it to us to respond.  The Home Owners Association will not be waiving any of the remaining balance, $341.26.

Please be aware your arrears continue to accrue interest at $0.28/day.

I wrote again, explaining my health and financial situation. Below is the email I received from Nanci Shepard, Chairman of our Board of Directors on February 22, 2019. The least Nanci could have done was not say they were very sorry for my health. If they were sorry they would not continue this financial elder abuse, especially since buyers were told they were buying deeded real estate, so no problem selling. 

Hi Jeannie,

After a lengthy discussion with my fellow board members, we have unanimously decided to NOT waive your late fees. We are very sorry for your health and personal issues but as you state you have been an owner for 15 years so you are well aware that we put these policies in place for a reason.

We are responsible to make sure the resort runs to above industry standard and we count on every owner to pay their maintenance fees in a timely manner in order for us to do just that.

There will be no further discussions on this matter and we will wait until Derek advises us you are paid and back in good standing.

Nanci

I wrote and told them they were heartless. I have to take my blood pressure daily. My family physician asked why it fluctuates so much, as high as 160/80 recently. I told him it was because of the financial burden and nightmare this timeshare has become. He has warned me the next stroke might be fatal. This timeshare is like having a noose around my neck. No one in my family wants it. My adopted son suffers from mental illness and lives on ODSP so he can never afford this.

Wyndham and our Board of Directors have really messed us up.

We believed false promises. Ongoing yearly increases for Maintenance Fees, Member Fees, Exchange fees, on top of our original investment, have really added up throughout the years. We were never told how much we would be out of pocket. We were told we owned Gold weeks, and if I return to weeks, it would be Red (whatever that means). I haven’t been able to book around our December 28 wedding anniversary the last couple of years through Shell Vacation Club. For the first time ever, I didn’t pay our Shell Vacation Club fees, so had to pay late fees. Membership fees don’t cover much.  

There have been so many changes that our heads are spinning. To sum this up, there is no longer a sales office, our maintenance fees more than doubled in 15 years, late fees 30% in my case, suing delinquent owners, there is no Ovation program, non-owners pay less to rent units, rules change without our knowledge, we pay the Wyndham staff, they make it hard to sell, our kids are being forced to inherit a timeshare, and leadership changed. NOOSE AROUND MY NECK.

Wyndham should offer all of us that need out release if we have no mortgage. We want out. I don’t want my executor having to deal with this when I pass away.

Sincerely,

Jeannie B

Comments by Irene

Thank you to Jeannie for her story. Jeannie is one of 127 Carriage Hills and Carriage Ridge owners to reach out to Inside Timeshare, expressing alarm over unreasonable and irresponsible corporate behaviour. It is our hope Wyndham and Carriage will work with these owners to salvage a resort that by all accounts could be a nice place. 

My husband and I just returned from a timeshare we purchased in 1983. Maui Hill at Maui Lea has a resale department. Hoping to get a better price, I listed it with Tom Tubbs at Island Consulting Realty, a member of the Licensed Timeshare Resale Broker Association. LTRBA members charge nothing upfront to sell timeshares that are blessed with a glimmer of a resale market. Our daughter expressed alarm, explaining that having moved so often, Maui Hill offered the only stability in her life. She graciously gave us this past week in appreciation.

We also purchased at a timeshare at Osage Beach in the Missouri Ozarks in 1984. I called Port Elsewhere and talked to the manager I had gotten to know over the years about taking the timeshare back. We are getting up in age as well. She responded, “Yeah, we had a board meeting. We decided we can’t hold hostage, loyal owners who have faithfully paid maintenance fees for decades. I’ll send you something to sign.” It was one page. We are out after warehousing decades of wonderful Ozark memories. To avoid a special assessment one year, owners donated vacuum cleaners.


Port Elsewhere

The Wyndham Carriage debacle should not be unsolvable.  

We seek to provide timeshare members with a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market, and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://tug2.com/Home.aspx

https://www.barnesandnoble.com/w/everything-about-timeshares-wayne-c-robinson/1129749757?ean=2940161600962

Free at Last Facebook Straight-A Guide

https://www.facebook.com/groups/623703881470577/?ref=share

Free at Last Timeshare Support Course offered by Straight-A-Guide

https://www.udprep.info/june

Bluegreen Facebook

https://www.facebook.com/groups/180578055325962/

Wyndham Facebook

New: https://www.facebook.com/groups/376743609795740/  

Wyndham Carriage Resorts Facebook

https://m.facebook.com/groups/152117225452689

Sapphire Starpoint New: https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F292083584642570%2F%3Fref%3Dshare

Diamond Resort Facebook

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Gold Key Facebook

https://www.facebook.com/groups/1639958046252175/

Inside Timeshare Facebook

https://www.facebook.com/groups/2213231165610648/

Thank Jeannie for your contibution and also thanks to Irene for your ending comments. These stories are becoming all to commonplace, not just for Wyndham but many other timeshare companies. The perpetual contracts being referred to are illegal in Spain, contracts must be no longer than 50 years in duration and even if the members pass away their children are not obliged to take them over. Spain recognised that it would be inherently unfair to burden the children with a contract which they had no part in signing.

If you have a story of your own and would like to share this with others, then Inside Timeshare would like to hear from you. Use our contact page and get in touch.

Have a great weekend and join us again next week.

The Tuesday Slot: Florida House Bill 435

Welcome to the Tuesday Slot, this week we have a look at proposed legislation in Florida describing stringent requirements on entities providing timeshare exit assistance, including law firms. Florida House Bill 435 was submitted by Representative Wyman Duggan, elected to the House of Representatives in 2018. Inside Timeshare here and abroad receives a daily diet of timeshare members describing how they experienced unfair and deceptive timeshare sales practices, and are then dismissed by the timeshare company with an over-reliance on the oral representation clause.There is an abundance of the Pot calling the Kettle black. The FL HB 435 Summary I would describe as “Gobbledygook”.

Definition of Gobbledygook

Language characterized by circumlocution and jargon, usu. hard to understand.

or

Unintelligible or nonsensical talk or language  

Having spent a large portion of our time chasing down fraudulent exit companies, we here in the UK would welcome more stringent laws governing exit companies, but we encourage lawmakers to consider listening to the timeshare member, in addition to taking orders from industry lobbyists and developers. For instance, how about allowing the timeshare buyer 24 hours to review a contract? If we want to talk about unfair practices, forcing a buyer to sign the same day after enduring a tag team of aggressive and sometimes dishonest agents, that have kept the buyer typically for four to eight hours, is unfair.

We will be publishing a number of articles about this bill due to its complexity and its apparent desire to maintain total control over the buyer without access to any outside help if the buyer has been defrauded.

Florida House Bill 435: Vacation and Timeshare Plans

GENERAL BILL by Duggan

(3)(Line 157)In the course of offering or providing timeshare exit assistance or relief services, a timeshare exit assistance or relief services provider may not:

b)(Line 163)Solicit, charge, receive, or attempt to collect or secure payment, directly or indirectly, for timeshare exit assistance or relief services before completing or performing all services contained in the written agreement for services.

Effective Date: 7/1/2019

Last Action: 1/30/2019 House – Referred to Business and Professions Subcommittee; Government Operations and Technology Appropriations Subcommittee; Commerce Committee

https://www.flsenate.gov/Session/Bill/2019/00435/?Tab=BillText

https://www.flsenate.gov/Session/Bill/2019/435/BillText/__/PDF

February 5, 2019

By Irene Parker

I’m not an expert in proposed legislation, but after studying the 22 page draft of Florida HB 435, it seems that if this Bill is enacted, it will leave the timeshare member at the mercy of their timeshare resort. Based on complaints from 676 timeshare members reporting unfair and deceptive timeshare sales practices, timeshare companies have not been owner orientated in terms of dealing with owners reporting unfair and deceptive timeshare sales practices. The majority of complaints have been dismissed with “You signed a contract” or “We are not responsible for what our sales agents say.” Many members have had disputes resolved, but only after repeated rebuttals and the filing of regulatory complaints.

I found the Florida HB 435 summary incomprehensible. The PDF file of the actual proposed bill is linked above. I have broken the summary down piecemeal, which helps a little.   

Vacation and Timeshare Plans;

Provides services included in timeshare exit assistance or relief services;

provides prohibitions for timeshare exit assistance or relief services provider;

requires certain disclosures in general & purchaser-specific commercial communications;

provides requirements for oral or audible communications;

requires written agreement to provide services;

provides requirements for written agreement;

provides requirements for when specific entities are providing relief;

prohibits person from providing assistance or support to timeshare exit assistance or relief services provider if person knows provider is violating law;

provides exemptions;

requires certain records be maintained for specific duration;

provides requirements for timeshare exit assistance or relief services providers;

provides criminal & civil penalties;

provides that purchaser or owners’ association may bring action for damages against resale service provider or timeshare exit assistance or relief services provider.

The timeshare lobby ARDA and the timeshare industry have yet to acknowledge unfair and deceptive sales practices exist on the front end of the timeshare sale, despite numerous Attorneys General investigations, BBB complaints, and lawsuits too numerous to mention. The internet is flooded with complaints.

Where are the lawmakers looking out for consumers who have been victimized by unscrupulous timeshare sales agents, managers and VPs? The amount of money lost to timeshare exit companies pales in comparison to the amount of money timeshare members say they lost because they believed a timeshare sales agent. This legislative action would be completely unnecessary if only the timeshare resorts were responsive to owners’ issues. Why would timeshare owners voluntarily fork over thousands of dollars to these third parties if their resort had properly dealt with their issues rather than rule the customer is always wrong because they signed a contract.  

Timeshare members and owners, who own resort interests at American Resort Development Association (ARDA) resorts, pay a ‘voluntary’ fee to support ARDA ROC, who purports to represent timeshare members. This Bill is a perfect example of owners paying to have their rights further impaired if this Bill is successful. While I understand timeshare exit scams are out of control, treating the symptoms without looking at the cause is illogical and irresponsible.

The Bill was submitted by Wyman Duggan, freshman House of Representatives, elected 2018, profiled on LobbyTools. Lobbytools? Contact Representative Duggan if you would like to voice your opinion.

District Address:

Suite 104

4114 Herschel Street

Jacksonville, FL   32210-2200

Phone: (904) 381-6011

 

Capitol Address:

402 South Monroe Street

1101 The Capitol

Tallahassee, FL   32399-1300

Phone: (850) 717-5015

Email: [email protected]

ARDA is a lobby organization and a Political Action Committee (PAC).  The ROC in ARDA ROC stands for Resort Owners Coalition. ARDA does lobby for members when an issue affects both the developer and the member. One example is a proposed $300 exchange fee the Virgin Islands wanted to impose a few years ago. However, when the issue at stake benefits the industry, timeshare members are short changed, with no voice in legislative changes. Name me one real timeshare member or owner involved with this legislation.

Howard Nusbaum, the president of ARDA, was recently quoted in a Consumer Affairs article claiming, “The vast majority of people are happy with their timeshare.” If so, why is there a sizeable timeshare exit industry? In the same article, Diane Burkhart explains how her parents were sold five timeshare contracts from the age of 85 to 88. Diane’s parents are #57 of a summary report of 70 Diamond Resorts Platinum members who have contacted Inside Timeshare describing how they were up-sold into insolvency. They say they purchased additional timeshare points promised maintenance fee relief that was not forthcoming or the ability to sell points, widely reported to be worthless. The maintenance fee in 2018 for 50,000 Diamond timeshare points was $8,631.  

The lack of a secondary market breeds the timeshare exit industry. I contacted 22 of the 60 plus members of the Licensed Timeshare Resale Broker Association (LTRBA) asking to list my Diamond points. LTRBA members charge nothing upfront to list a timeshare. They refused to even accept a listing. Desperate timeshare members waking up to the realization that there is little to no secondary market turn to exit companies. Approximately 200 of our readers, timeshare members, sent their complaint to ARDA ROC. ARDA ROC does not resolve disputes, but has a Code of Ethics. Members feel the code is being violated. At best has been an auto-reply with tips on how to sell a timeshare.

The only timeshare member to receive a real response to her complaint from ARDA ROC was Elaine Lim. If Elaine Lim forecloses on her timeshare loan it could jeopardize her job and her career as she has top security clearances. Her response from ARDA ROC was, “This has been resolved” even before the company contacted Elaine. The company response was basically, “You signed a contract.” http://insidetimeshare.com/fridays-letter-from-america-32/

When timeshare members receive their maintenance fee invoices, they are asked to make a $3 to $10 donation to ARDA ROC, When I questioned my $7 donation, prior to my becoming more involved with this industry, I was told ARDA ROC is a nonprofit that helps members. Timeshare members collectively give ARDA ROC approximately $5 million a year. I have yet to meet the timeshare member who can tell me what ARDA ROC even stands for.

Why doesn’t the legislature own up to unfair and deceptive timeshare sales practices? Why point the finger only at exit companies?

ALEC pictured above is not the name of a lobbyist. It is the name of another PAC, the American Legislative Exchange Council one Senator describes as a “Corporate Bill Mill.” The reporter in this YouTube describes how lobbyists sit across the table with legislators filling in the blanks on desired bills tailored to their wishes. https://www.youtube.com/watch?v=6MHYOB5uptc

How about a parallel timeshare Bill with the same wording to protect consumers from unfair and deceptive timeshare sales practices? Disgruntled timeshare members who have reached out to us are not financial deadbeats trying to weasel out of their contracts. They are medical doctors, lawyers, mortgage loan officers, professors, teachers, MBAs, PhDs, war heroes, law enforcement professionals, criminologists (one a PhD), a detective who worked economic crimes under cover, and a contract specialist, all alleging fraud, deception, and unfair timeshare sales practices. The perpetual timeshare contract with little to no secondary market is a recipe for financial disaster. Many families are financially devastated.   

Florida HB 435:

The Legislature finds that purchasers who are in

(109) default of their obligations to pay assessments, real property taxes, or other sums due, or to pay amounts due under a mortgage, lien, or encumbrance against their timeshare interests, or who may no longer desire to own their timeshare

interests, may be vulnerable to fraud, deception, and unfair practices with timeshare exit assistance or relief services providers.

122 to prohibit representations that tend to mislead; to prohibit or restrict unfair contract terms;

Our volunteers answer questions about regulatory filings when members complain of fraud, deception, and unfair timeshare sales practices. We are not focused on getting members out of their timeshare contacts, although members have had disputes resolved as a result of filing regulatory complaints.

Prior legislation, making it more difficult to be released from timeshare contracts, was passed in Florida in 2015. This drew sharp criticism from advocacy groups:

A bill making its way through the Florida Legislature that would loosen a cap on timeshare assessment fees and make it tougher for buyers to get out of contracts has drawn criticism from timeshare owners’ attorneys and advocates.

The lawmakers and the industry’s trade association, the American Resort Development Association, describes the legislation as a bill that modernizes state law. Gregory Crist, chairman and CEO of the National Timeshare Owners Association, sees it otherwise. “This is a developer-sponsored bill that strips away at consumer-protection mechanisms,”

Meanwhile, attorneys and timeshare owners have questioned a provision that reduces liability for timeshare developers if they make errors in contracts. Errors or omissions that are considered “non material” would not allow purchaser-cancellation rights after 10 days. Stargel said the legislation is meant to keep timeshare owners from getting out of their contracts by finding minor flaws in them. It is meant to cover only technicalities, she said, not major problems.

Last month, some members of a House civil justice subcommittee expressed concern that there is no clear definition of “nonmaterial.” That kind of murkiness will “lead to increased litigation,” said attorney Patrick Kennedy, who represents timeshare consumers

https://www.orlandosentinel.com/business/os-timeshare-bill-20150312-story.html

Other related articles:

http://www.timeshare-info.org/2015/04/mixed-reviews-from-industry-experts-florida-bill.html

http://insidethegate.com/gatehouse/2015/04/florida-usa-timeshare-news-april-18-2015/#sthash.41Peggzh.dpbs

http://www.orlandosentinel.com/opinion/os-florida-timeshare-tactics-scott-maxwell-20150411-column.html

Here are some Self-help groups we feel are not industry influenced. Get involved. Let your voice be heard. Too many families have been financially harmed by their decision to buy a timeshare, a product advertised to reduce stress.

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

Thank you to all those who have had a hand in the making of this article, your views and insights are greatly appreciated. Now to all our readers, read the bill in the PDF format below and see if you can fathom out what it all means!! Do let us know, we would love to hear from you and publish your thoughts and comments in our comments section.

https://www.flsenate.gov/Session/Bill/2019/00435/?Tab=BillText

https://www.flsenate.gov/Session/Bill/2019/435/BillText/__/PDF

Remember to also contact Representative Duggan and voice your opinions direct.

 

The Tuesday Slot

Welcome to The Tuesday Slot, this week Irene Parker explains “What to Watch Out For” if purchasing a timeshare, we are sure you will find this very informative.

The Informed Timeshare Buyer – What to Watch Out For

“It’s not a sales presentation” Yes it is

“Did you get the letter?” There was no letter

“You have to buy today” No you don’t

These are unfair and deceptive sales practices

By Irene Parker

January 8,, 2018

“There’s no such thing as a timeshare expert,” Bill Rogers says, “the rules are always changing and there is always something new to learn.” The number one piece of advice Rogers gives to potential timeshare buyers is to do their homework. “There are countless stories of people who have had bad experiences with timeshares, but most likely, those are the people who didn’t take the time to educate themselves before they bought,” says Rogers.

https://www.budgettravel.com/article/050609_timeshares_4081

There are millions of timeshare members happy with their timeshare. However, many existing members may be unaware that their timeshare has little to no secondary market. A significant percentage of timeshare members who have reached out to us have experienced a life event that makes the timeshare unaffordable, or useless if unable to travel.

Deeding a timeshare back to the timeshare company without receiving any monetary value back may be acceptable when you have used the timeshare for many years, but what about the buyer who purchases a timeshare and then learns, sometimes just minutes, days or weeks after the rescission period has past, they experienced unfair and deceptive sales practices? There are numerous Attorneys General investigations, lawsuits, Better Business Bureau complaints, and  floods of internet postings making this assertion difficult to deny.

Timeshare buyers need to be aware of the handy oral representation clause timeshare companies fall back on to dismiss any complaint that begin with, “The sales agent said.” Since the timeshare sales agent understands this, there is, in effect, nothing to stop the lies, especially when some state regulators back the dismissal with their response, “You have no proof” or “Verbal representations are hard to prove.”

The most common ploy is to use scare tactics to convince a deeded owner to give up their deed and convert to points. Timeshare sales agents love to give estate planning legal advice without being licensed to practice law. “If you keep your deed your heirs will be responsible for the timeshare,” they warn. Don’t fall for this. I am not a lawyer, but have spoken with many lawyers on this topic, including my own estate planning lawyer. No timeshare member is required to give up their deed, unless all owners are required to do so because the timeshare is being terminated.

Do not pay anyone upfront money to get you out of your timeshare without checking with one of the self-help groups listed below. There are many scams created by the flawed points based product because of the industry’s success in restricting the secondary market. The old fixed week timeshares may have been less flexible, but at least avoided complaints about limited availability. You knew what you owned and were guaranteed the stay.

A member of the Licensed Timeshare Resale Broker Association can estimate what your timeshare may be worth. LTRBA members will not even accept a listing for the points I purchased feeling my timeshare points have no secondary market.

http://www.licensedtimeshareresalebrokers.org/

A Summary of Deceit

Omission and Concealment

You can pay your maintenance fees by charging to a credit card when only 1% to 2% of purchases can be credited towards maintenance fees.

Denial

“You were confused” is a frequent response. Adulterating an existing program somewhat similar to a real program, allows the defending customer service agent to provide the “you were confused” response.

Moving the goalposts

You didn’t buy enough points. One senior couple lost their entire savings, $13,000, and were foreclosed after being told the original points they purchased were worthless. They were not. They were sold a minimal number of points that they could have vacationed with, but then up-sold into a loan they could not afford, told they would lose everything if they did not buy more points. The Florida Senior Sleuths from the Senior vs Crime projects never returned phone calls. http://insidetimeshare.com/the-tuesday-slot-with-irene-8/

Diversion

Diverting the conversation away from the perpetrator’s act and moving the conversation onto a different topic is a typical way predators manipulate their victims. This tactic is used to keep your credit card and ID by saying a manager will need to close out the presentation, which ends up restarting the presentation.

Isolation

It is far easier to keep a person under control if they are isolated from family members and friends. Timeshare sales agents are trained to not allow calls to an accountant, lawyer or family member.

Fortunately, members are helping other members take back their vacation. Our teams of supporting members, who have themselves been through our complaint process, remove the sense of isolation and shame felt after you discover you were duped. Of the 644 readers who have reached out to us, many have joined our efforts to bring awareness to practices that have been allowed to continue for far too long.  

  … For reading, responding and for helping others. Contact Inside Timeshare or these self-help groups if you need help or have a question you need answered.

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

 

FTC Report on Fraud

https://www.ftc.gov/news-events/press-releases/2018/03/ftc-releases-annual-summary-complaints-reported-consumers

Thank you Irene as usual you have given us a simple guide on what to look out for, it is just a great shame that the developers don’t take notice and curtail their sales agents deceptive practices. We have often said this, timeshare could be a great product and if presented correctly it would sell itself, there is no need to use unethical practices, the only reason is greed.

If you have any comments on this or any other article Inside Timeshare would love to hear from you.