Welcome to the start of another week with Inside Timeshare and the start of our second week of “lockdown” or as we prefer “House Arrest”. Here on Gran Canaria and the rest of Spain, the authorities have started to clamp down on movement and unnecessary journeys, they have said that the first week was a period of “adjustment” giving people time to get used to the rules. The military is now out on the streets in support of the police and here on GC, they have been stopping those from the north travelling to their holiday homes in the south. All hotels and tourist accommodation have now been closed with severe restrictions on entry to the islands. Yet we still see many complaints on the many forums regarding the Anfi response to members or as they like to call them “family”.
Last week Inside Timeshare published the article Anfi Members Complain about Anfi Attitude which looked at some of the complaints from Anfi members having to cancel during the current crisis. It highlighted the cancellation charge and the rebooking charge with Anfi offering a “voucher” for accommodation, as long as the member signs the “new contract”, as we said that sounds like “blackmail”.
We know that for the past two years or so Anfi has been attempting to convince “members” to change to the “new contracts” without much success, after all, it has been shown this is just a ploy to stem the tide of legal action against them in the courts.
Yet even in the light of the news published on Friday giving the official notification of the closure of all tourist accommodation throughout Spain, Anfi is still using the same tactics against their members.
The latest letter to be passed to Inside Timeshare is signed by yet another Anfi Customer Services employee doing the bidding of their employers. In this letter to our reader who has had to cancel their booking due to the situation with flights cancelled and many countries going into self-isolation or lockdown, Anfi is still treating members with contempt.
They have told members that unless the cancellation is made “14 days prior to the arrival date”, the member will lose their points as they will not be able to be refunded.
Yet in the next long-winded paragraphs the same use of coercion or “blackmail” is being used, sign the new contract and we will give you a voucher to redeem the lost points!
We all know that the controlling shareholders Hermanos Santana Cazorla SL has a liquidation process underway in the Mercantile Court, published 6 March, (link below). This liquidation has been brought by creditors of the Cazorla company and could have very serious repercussions for the Group and their control of Anfi.
In the light of the financial problems of the Cazorla’s, it is fair to surmise that the Cazorla Group are just trying to make as much as possible before they lose it all. It also brings the question of how the IFA Group, considering they have no control over Anfi, view this blatant abuse of members?
The full email is published below:
Thank you for contacting us and I hope this e-mail finds you well.
The latest a booking can be cancelled is 14 days prior the arrival date, from there that your points cannot be refunded.
We would like to take this opportunity to advise you that at the moment and to update our database, we are offering the option to make amendments (remove/add new holders, transfer the membership to your children, or simply update the agreement under the new terms & conditions) free of charge. This way we will be able to give you an accommodation voucher, to at least recover this week.
If you wish to take this option, We will proceed in sending you an updated contract for Club Gran Anfi, for you to then sign and send back. There will be no cost for this at all. Depending on your request, we will have to advise you on the documents required.
Following the new legalisation, the physical apartments and weeks behind the floating weeks will appear on the updated contract, which is what was provided to the Trustee on the day of signing. There is also a new system in place which allows for the floating member to recuperate the fixed inventory behind the floating week, if they so wished, after five years. Obviously there is no obligation to do this and if no notification is made, the weeks automatically continue to be used as up and until now.
I hope this can be of some interest to you.
Looking forward to hearing from you and please keep safe.
Customer Service Department
Phone: +34 928152990/ Ext: 5685
Fax: +34 928736422
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This letter is very clear unless you the member “signs the new contract” you will lose your weeks/points where you have had to cancel bookings, regardless that there are no incoming flights and the fact the resort has to legally close Anfi do not see this as a valid reason to curtail the normal cancellation rules.
So far, Inside Timeshare has not received or found any similar complaints about any other timeshare resorts on this matter, it seems that Anfi is the only one that is not treating their members with the respect that they deserve.
This situation is now beginning to change the attitudes of members who were loyal to Anfi giving them the reasons to now seriously look at ending their contracts and recouping their purchase price through the courts. Anfi has only scored a home goal with their attitude.
Have you had enough of being treated with contempt after years of loyal membership?
Would you like to know where you stand legally with your contract?
If you answer yes to these questions and would like further information, please use our contact page and Inside Timeshare will get back to you.
Inside Timeshare wishes you all the very best and stay safe.