Browse Tag

Dona Lola Club

The Tale of Mrs B and MacDonald Resorts Continues

For those readers who have been following Inside Timeshare over the past few years, you will remember the story of Mrs B and her battle with MacDonald Hotels and Resorts. Mrs B made contact in 2016 after receiving threatening letters from MacDonald Resorts regarding her timeshare membership at the Dona Lola Club on the Costa del Sol and the maintenance arrears. Despite all efforts to resolve the situation MacDonald Resorts refuses to budge and the story is now getting worse.

The story begins many years ago when Mrs B and her sister both in their 60’s and 70’s ended up on a presentation at the Dona Lola Club. After a rather long presentation, they decided to purchase, even though they already owned at Oasis Lanz in Lanzarote.

For several years they used the timeshare and were very happy with the resort, but circumstances changed. Due to severe medical issues, they were unable to travel and no longer used the timeshare. They continued to pay the annual maintenance fees as soon as the bills arrived even though they were not using it.

Then in May 2014, they were contacted by a company who told them they could relinquish their contract. Everything was explained to them and Mrs B paid £5695 to this company to do the work for them. This included relinquishing both Dona Lola and Oasis Lanz.

In May of 2015, they received notification that both timeshares had now been transferred to the name of another person. (Inside Timeshare has his name, address and passport number, he even shows on the electoral register).

The notification included copies of the document duly signed by a registered notary in Spain that the timeshares had been transferred.

It was not until the maintenance bills kept arriving with demands for payment of arrears that they found out that unlike Oasis Lanz, MacDonald Resorts did not recognise the transfer. According to MacDonald’s Mrs B and her sister were still liable for the maintenance fee each and every year.

Oasis Lanz

Eventually, they began receiving demands from a debt collecting agency called Network Credit Services threatening court action if the arrears were not paid. Inside Timeshare contacted this company on behalf of Mrs B and they refused to acknowledge that the debt was in dispute and they had no legal basis to continue the recovery.

Now the story moves on to this year, Mrs B has now received even worse threatening letters from another debt collecting agency, Shepherd and Wedderburn.

In this letter, they once again threatened legal action to recover the debt and have also included copies of County Court Judgements made in favour of MacDonald Hotels and Resorts. To say the least, this is intimidation at its worse.

Now what you must remember is that both are now very elderly with Mrs B aged 93. Both are virtually housebound and have alarm systems in place in case of an emergency. They both live off their pensions and cannot afford to pay the arrears which no amount to over £5,000 which includes interest court fees and legal fees.

MacDonald Resorts want them to pay the arrears before they will even contemplate allowing them to surrender their membership and then they will want 4 years worth of maintenance fees upfront. This will amount to over £10,000.

MacDonald Resorts are no strangers to the press, Tony Hetherington amongst others has published numerous articles on how they behave. One article highlights one story titled “The timeshare contract that even death will not save you from.”

Inside Timeshare is working with Mrs B and one of her neighbours to once again try to resolve this dispute. We will keep you informed.

Follow the links below for more on this subject.

Have you had a similar experience either with MacDonald Hotels and Resorts or any other timeshare then we would love to hear from you?

Do you want to know how to relinquish your timeshare or even if you have a legal claim?

Then please use our contact page and we will get back to you.

https://insidetimeshare.com/never-ending-ownership-another-nightmare-timeshare-street/

http://www.dailymail.co.uk/money/investing/article-5073153/TONY-HETHERINGTON-s-time-leave-Cameron-House-Hotel.html

http://www.thisismoney.co.uk/money/experts/article-2698355/TONY-HETHERGINGTON-Even-death-not-rid-timeshare.html

http://insidetimeshare.com/illness-not-reason-surrender-timeshare/

http://insidetimeshare.com/bbc-scotland-investigates-problems-timeshare-contracts/

The Tuesday Slot

Welcome to The Tuesday Slot, this week we publish another “Nightmare on Timeshare Street” from a new contributor James McConnell, a Veterans Administration Chaplain. But first we look at another “Nightmare on Timeshare Street” which Inside Timeshare has been highlighting for around 3 years. Many of our older readers will remember the story of Mrs B and her sister, the last update was in January 2018, well the story has just resurfaced.

To recap, Mrs B, purchased a timeshare at the Dona Lola Club on the Costa del Sol, Spain in 2000, at the time they were 72 and 65 respectively. Their purchase at what can only be described as a high pressure lengthy presentation, was for 2 weeks in a 3 bed apartment, the cost at that time was £7000. (This has since been transferred to their points club).

At the time of the purchase, new legislation had been in force for about 1 year, this made the taking of any payments within the 14 day cooling off period illegal along with the length of the contract being over 50 years in duration, what is known as perpetuity. Mr B and her sister were not made aware of this fact at the time.

For years they paid the annual maintenance fees, even though they had not used the timeshare due to illness. In 2014 they decided to get rid of the Dona Lola timeshare along with another that they owned at Oasis Lanz Club in Lanzarote. They paid a company £5,695 to dispose of both timeshares.

In 2015 the paperwork arrived showing that both timeshare had been sold to a gentleman in the UK, this is where the problems began.

The timeshare at Oasis Lanz was successfully transfered to the gentleman, (Inside Timeshare has his name, address and passport details), the problem is with the Dona Lola Club operated by none other than probably the worst timeshare company in Europe, MacDonald Resorts.

MacDonald Resorts refuse to recognise the transfer of ownership, they say that they do not recognise the company that carried it out, but at no time warned Mrs B and her sister that they would not accept the transfer of ownership.

MacDonald Resorts then employed Network Credit Services Limited of Hamilton, Lanarkshire, a debt collecting agency who have over the past 3 years constantly threatened legal action if the debt of now over £3,500 is not paid. Network Credit Services have been told repeatedly that this debt is in dispute and therefore they should return it to MacDonald Resorts. They are still harassing her.

The latest in this sorry saga are new threats, these include copies of court orders they claim to have won against debtors of MacDonald Resorts, if that isn’t a blatant use of threats and scare tactics we don’t know what is.

Inside Timeshare has told Mrs B to fill in one of the forms stating that the debt is in dispute and send it back, Inside Timeshare will also travel to the UK and help her when the case comes to the County Court, along with legal help and all the documents that show the timeshare has been transferred.

We will keep you posted on this story as it unfolds over the next few months, now for this weeks article.

We Lost $24,695 to Allied Solutions Group plus $3,200 to Help4TSO

Trying to get rid of our Bluegreen and Silverleaf Timeshares

Research Travel Clubs before Buying

https://www.patientcare.va.gov/chaplain/index.asp

Our Story

By James McConnell, a Veterans Administration Chaplain

October 9, 2018

My wife Donna and I are 76 and 80 years old. I am a Baptist Chaplain at the VA Medical Center in Las Vegas. I spent 20 years in the Army. I was eight years an enlisted soldier and twelve years a chaplain. As an enlisted man, I was stationed in Korea for a year in 1969, stationed three years in Germany and the rest in the states. I served as Chaplain at Fort Dix, NJ from 1983 until retirement in 1994. I also served at Field Station Kunia and the 4th of the 87th Infantry Battalion as their Chaplain in Hawaii. I was stationed in Saudi Arabia and Kuwait during Desert Shield/Desert Storm and assigned to the 1st of the 17th Field Artillery Battalion as their Chaplain during the war.   

We are aware that many seniors are going through what we are going through, stuck with timeshares we can’t get rid of, and then losing even more money to companies promising you that they can get you out of your timeshare but don’t.  Allied Solutions Group told us they could get rid of our timeshares if we pay them more money for a travel club.

We attended the Allied Solutions Group presentation over a year ago at a Joe’s Crab Shack for the purpose of getting out of our two timeshares. We paid Midwest Transfer $27,895 May 17, 2017 for a Travel Club package. The purchase price included a credit of $3,200 ($1,600 each for the Bluegreen and Silverleaf timeshares), but now we are stuck with a travel club we don’t need or want and the two timeshares. It’s a nightmare. They didn’t even give us information about the travel club.  

I contacted Irene Parker at Inside Timeshare. Irene contacted Help4TSO and spoke with a representative. Irene said the representative was very nice. She said he looked up our records and said they refunded us $3,200 because they did not get us out of our timeshare. We never received a check for $3,200.

Irene also contacted Allied Solutions Group for us. They would not talk to her. Irene asked if they could tell her what services Allied Solutions Group provided. The representative Irene spoke with said she would not describe their services. Irene thought this odd a company would not explain the services their company provided.    

We understood that what Allied Solution Group proposed was a travel club. It was supposed to be a replacement for what we had hoped to lose. Getting out of timeshare was the only reason we attended. We had no interest in spending money for another vacation since we were trying to get rid of what we owned. Allied Solution Group told us the program we signed up with would replace our timeshares. The Allied Solutions Group wrote three dispute letters which we were to correct and send to the timeshare people. We did that but didn’t hear anything of consequence back.  

We have a $37,000 loan. We owned two Silverleaf weeks and are still paying. If you own a house, you can sell your house if you have a loan. We did not know that timeshares are worthless. This is devastating for seniors who have always paid their bills on time. What can you do if you bought something that can’t be sold?

Allied Solution Group/Midwest Transfer described their services as a Mortgage Relief Advocacy Process. They said an advocacy firm is retained by Help4TSO,

Helping Timeshare Owners, LLC, Orlando, Florida.

According to the Help4TSO website:

Orlando Ventures, LLC dba Helping Timeshare Owners will fight to recover any and all monies paid to the developer. If not successful, Orlando Ventures, LLC will refund 100% of your monies back. Orlando Ventures will receive a 10% commission on monies recovered not to exceed $500.

We signed the agreement May 18, 2017

$1,600 charged to be released from Silverleaf

$1,600 charged to be released from Bluegreen

Also known as The Midwest Transfer, a mortgage relief and travel plan

May 25, 2017 agreements were signed by Bill Howell.

$6,300

$9,595.

$8,800.

$24,695 + $3,200 = $27,895

Why are regulators not interested? There seems to be no one to talk to and no one seems to care. It is shameful and we don’t understand why there is so little regulation. It seems the only way to protect consumers is to write about what is happening to warn others. DON’T BUY A TIMESHARE YOU CANNOT GET RID OF and don’t pay anyone you don’t know money to get out of a timeshare.

One of Allied Group Solution’s BBB complaints and the company response followed by what happened to us

Allied Solution Group

https://www.bbb.org/us/mo/springfield/profile/timeshare-transfer/allied-solution-group-0734-43288/complaints

On June 6, 2017 we signed a contract to remove our name from 3 timeshares and purchased a replacement vacation company. We paid a total of $15,142. Of this, 3 charges of $1,569 were for the timeshare transfers. They have completed one transfer, but refuse to either complete the other 2 or refund the $1,569 each for those 2. They were notified in August that one of the timeshare companies would not work with them and they should have made a refund at that time. The other timeshare was carried on their books as 3 contracts. They then asked for us to sign and pay for 3 more transfers at $1,569 each. We would not and they sent a letter the file was on “freeze”. Letters requesting the refunds of $1,569 for each of the 2 incomplete transfers were sent 11-15 & 12-27-2017 no response from either.

Allied Solution Group Response

03/16/2018

Mr. and Mrs. **** entered into a contract with Allied Solution Group (ASG) on June 6, 2017 requesting us to get them out of three ownership’s. ***** ******** ****, ****** *****, and *** ***** ****** at Tahoe. On June 13, 2017 we spoke with the client and verified the full contract and also discussed that we were doing three transfers and getting them enrolled in to ******* ********* ***** ****. At that time, there were no concerns from the client and we charged the client outside of their rescission period. On June 27, 2017 we called the client again to discuss to the need of some signed documentation in order to proceed. We followed up on July 10, 13, 25, 26, 31st and within those times we either spoke to the client or left a message stating their ******* ******** ****** **** was on hold until we received that paperwork. On August 4, 2017 we received the requested documentation, but the needed signatures were still not on the documents. We spoke with the client on August 7, 2017 and discussed the need for signatures again, and mailed an additional copy to client. On August 14, 2017 the client called with tracking information for the signed documents.  Upon the receipt of these documents we still needed the deeds and documents for the ownership with Shell, ****** *****, and *** *****. We sent a second notice to the client for needed deeds on August 29, 2017. On September 18, 2017 the client called and said the deed for ***** could take up to 60 days to get back due to flooding in Florida. On September 19, 2017 the enrollment into ******* ******** ****** **** was completed. On October 12, 2017 we sent a third and final notice for deeds on their ownership’s for transfer. On October 17, 2017 we received the deeds for ownership, and it was brought to our attention that there were six ownership instead of the three that were discussed at the point of sale. At the point of sale and on our Welcome Call we reconfirmed that there were three ownership’s. As with any service that is provided if there is more work than what was originally presented, there will be an additional cost. We sent additional documentation on October 20, 2016 if the client chose to have us do all six transfers versus the original three, but told them it was their choice. October 27, 2017 we put the ***** transfer on hold until we heard back from the client and sent them documentation to show the freeze as well, to which, we have not heard back. We have completed the the ****** ***** transfer and *** ***** ****** is processing. *** ***** ****** transfer did not begin until August of 2017 when we received the needed deed in office. Within the contract it states we have 12 to 18 months to transfer this ownership. We currently are well within that window. We have done exactly as the client requested, and cannot help that the facts presented to us at point of sale were not accurate. We are happy to finish our contracted work, but will not work on the ***** property until the client communicates their wishes with us. There are no grounds for a cancellation. We will discuss this further with the client if needed.

Thank you James for your contribution, this article along with today’s lead, really does show that timeshare is truly a nightmare.

If you have a story which you would like to share and make others aware of, then use our contact page and get in touch, we would love to hear from you. Inside Timeshare is also asking for any lawyer who has experience of UK debt legislation and County Courts to get in touch to offer advice in the case of Mrs B. In advance thank you.

The Never Ending Ownership: Another Nightmare on Timeshare Street.

Once again Tony Hetherington has highlighted the problem of timeshare ownership and the never ending membership. His article in MailOnline published 12 November (see link at the end for the full article), is the story of an elderly couple being hounded for £3,010 maintenance fees.

This couple are 80 years of age, they purchased their timeshare in 1993, this is now controlled by Cameron House Owners Club. Apparently they have been asking to sell since 2004, all maintenance fees had been paid upto 2012, when they returned their ownership certificates.

cameron logo

They have serious medical conditions and are unable to use the timeshare, they are also on limited pensions, so are unable to afford the ongoing costs. They are now being threatened with debt collectors if they do not pay.

Sounds a very familiar story, Inside Timeshare has been highlighting these types of cases for some time, especially those involving MacDonald Resorts, remember the case of Mrs B, which has still not been resolved even after nearly 2 years.

Mrs B and her sister are both in their 80’s not in good health and believed that their timeshare at Dona Lola Club in Spain had been transferred to a third party. Inside Timeshare has the notarised document that shows this to be the case. MacDonald’s refuse to accept this and are hounding them for around 3 years maintenance which they cannot afford to pay. Again the debt collectors have been sent in.

mcdonaldsresortlogo

In Spain these “perpetuity” contracts have been illegal since 4 January 1999, when Ley 42/98 was enacted. Under this law contracts must be for a minimum of 3 years and a maximum of 50 years. Many contracts for timeshares that have been sold since then which exceed the 50 year maximum are being declared null & void, with all the purchase price being returned. This law has been enforced by 69 Supreme Court rulings which all Spanish courts must abide by.

Timeshares such as MacDonalds and Cameron House use the perpetuity clause to lock in owners for ever, it also becomes part of their estate which is then the responsibility of whoever inherits the timeshare to continue to pay the maintenance. It doesn’t end there, it then becomes part of their estate, as so on it goes.

So as Tony Hetherington puts it “Even death does not bring an end to the bills. It could claim against your estate, blocking bequests to family, friends or charities, while it pockets annual fees for a timeshare that will stand unused”.

Some timeshare companies do have exit policies, Diamond for instance would have allowed this couple out free of charge under their exceptional circumstances programme, which this couple would clearly fall into.

MacDonald Resorts which has a very poor reputation on this matter, usually charges 4 years maintenance for release, but this is only offered every two years and is limited to participants on a first come first served basis.

These perpetuity contracts and the behaviour of these timeshare operators is totally unfair, at least Spain has addressed the problem, it is time for the Scottish and English law makers to address this and bring in the laws such as Spain to limit the duration of contracts and enforce reasonable exit programs. The industry cannot be trusted to do it themselves, until this is done we will be seeing many more cases such as this couple and Mrs B.

Follow the links below to Tony Hetheringtons’ latest article and his previous article from July 2014, the next two links are articles relating to Mrs B.

tony hetherington
Tony Hetherington

http://www.dailymail.co.uk/money/investing/article-5073153/TONY-HETHERINGTON-s-time-leave-Cameron-House-Hotel.html

http://www.thisismoney.co.uk/money/experts/article-2698355/TONY-HETHERGINGTON-Even-death-not-rid-timeshare.html

http://insidetimeshare.com/illness-not-reason-surrender-timeshare/

http://insidetimeshare.com/bbc-scotland-investigates-problems-timeshare-contracts/

If you have any questions or concerns about similar circumstances, or have purchased in Spain and would like to know if you are eligible to claim, contact Inside Timeshare and we will point you in the right direction.

If you have been contacted by any company or are thinking of dealing with a company regarding claims or relinquishment and want to know if they are genuine, Inside Timeshare will help you find the information.

homework

  • 1
  • 2