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Club la Costa

Start the Week: Timeshare How it Has Changed and What is the Future?

Welcome to the start of this week with Inside Timeshare, last week we had a look at “Finance Agreements” for timeshare purchases, all brokered by the very staff with a vested interest in securing the sale. An interest that can only be described as an “Unfair Relationship detrimental to the consumer”, a very valid point that was clearly shown in the article. (Links at the end). Today we begin to look at how timeshare has changed over the years, from a system that at the start proved to be quite popular, to one that has created many disgruntled owners/members. We also ask what is the future of timeshare considering how it has developed into the discredited system we have today?

The history of timeshare is rather vague with many claims as to where and who developed the first “timeshare resort”. Inside Timeshare first looked at this back in 2016, in A Short History of Timeshare, this was updated at the end of 2020, in A Brief History of Timeshare. The links to both articles are at the end along with the story of Anfi, as it does show very well how timeshare has changed.

When timeshare was first being developed in Europe during the 1980s, it was promoted as being very exclusive, you were buying a “share” in an apartment on a stunning resort. This share was for a number of weeks, from just one week to several, these were specific weeks with week numbers assigned. There was a choice of apartments from studios sleeping 2 to penthouse apartments.

Selling the “Dream” your own holiday home.

These weeks were divided into “seasons” High, Medium and Low, some companies used colours such as “Red Week” for high season. Obviously, the most popular times would be the high season, these tend to follow the major holidays such as Easter, Summer, Christmas and The New Year. These were also major school holidays, so they were very much in demand by families.

At the time the cost was considered high, with price dependent on season and apartment size. but it was marketed as a cheap alternative to owning your own apartment outright. Among those who could afford it, the idea was proving to be popular. Most “couples” started with a studio, upgrading as the family grew.

The medium and low weeks tended to be favoured by the more elderly, either the retired or those whose families had now grown and now with their own kids. Ideal, child-free resorts, time to relax and wind down, couldn’t be more perfect.

The cost of the annual maintenance fees depended on the number of weeks and seasons owned along with the type of apartment. But it must be said, most people agreed that they were fair and relatively low, but that was all to change.

For many years these “owners” enjoyed year after year at their home resorts, sometimes using the exchange systems for a visit elsewhere. Great friendships were created, there was a sense of community, you met the same people year after year, you also got to know the staff very well. It should be mentioned that the staff you all have come to know so well, have nothing to do with your membership. They are purely employed to look after your needs and run the resort on a day to day basis.

All appeared hunky-dory until the sales of weeks slowed down or ground to a halt, the main reason, they had run out of inventory they could sell, after all, they could only sell 51 weeks of each apartment. The sales of timeshare were too lucrative, there was a lot of money to be made, more sales would also increase the amount of revenue from the annual maintenance fees, (more members).

Enter one of the first and most profound changes to timeshare that has created the problems we see today.

Somewhere along the line, some bright spark came up with “points”, instead of selling a fixed week in a fixed apartment, transfer all owners to the points system, (at a cost I might add), making them “members” of a vacation club and not “owners”.

At first, this system was marketed very positively, removing the problem of being “tied” to a specific week or resort and the problem of “exchanging” if you were unable to travel on your specific weeks.

Sounds great, flexibility and an increase in the number of resorts and types of apartments available. The more points you “owned”, the more choice you have, well, so they said.

More members than weeks, simple.

The one downside which was not envisaged at the time by those “owners” transferring to the points system, was the problem of “availability”. The more members that join the club, the more of a problem getting what you want. It’s a simple problem, more members than weeks available, and you still have to pay the maintenance fees!

There were more schemes all of a similar nature, floating weeks and then fractional, the latter being a points-based product under the illusion that you “part-owned” an apartment. But, you had no rights of use to the “purchased” apartment.

This was one of the main “investment” pitches of timeshare sales, the illusion of “investing in property”. Resort Properties, later known as Silverpoint took this to a whole new level.

All of these schemes and their associated contracts have been deemed illegal by the law and ratified by rulings from the Supreme Court.

With the problems of availability, there was also another problem faced by many owners/members, that is getting out of it.

There comes a point when it is no longer viable to have the timeshare and the associated annual costs, but as we have seen handing back your membership was not as simple as you were told when you purchased. The most common was “we will buy it back for what you paid” as if that would really happen!

All this has come to a head over the past 10 years or so, especially in Spain where most timeshares were sold, the enactment of the timeshare laws in 1999, which the developers ignored, gave consumers a way out and many have used it to great effect.

But this isn’t the only nail in the coffin of timeshare as we know it.

With all the bad publicity, along with the changing ways in which we now book our vacations, timeshare sales began to slump drastically. The number of sales reps was reduced, in some cases the “cold lines” (“punters or UPs” brought in from the street by OPCs which was traditionally the largest source of new members) were closed, leaving only “in-house” reps. The OPCs were struggling to get new people to the presentations, those that did go, tended to be what the reps called “gift hunters” or just plain “time wasters”, (well, for the rep, no sale, no pay!”).

Even before the restrictions caused by Covid, we watched as “sales decks” were closed and the reps laid off, one of the largest was Diamond Resorts Europe, making all but a handful of sales reps redundant. Club la Costa also ended their sales, making redundant many workers and closing down the sales companies. Silverpoint has folded, albeit for more serious problems than just the sale of illegal contracts, and now the news of two Anfi companies involved with sales being placed under “Administration”.

So where is timeshare going in Europe?

That is a question only the developers can answer, we can only hazard a guess. Timeshare, as we know it today, is gone or on the way out, the schemes we have today are no longer viable, and in Spain are mostly illegal. We may see a return to the old system of fixed weeks, fixed apartments, restricted by numbers and not the free-for-all that we have today. Timeshare may just become once again the mark of vacation luxury, attracting a smaller clientele who want a certain standard of vacation, rather than the mass market of package holidays.

There are some small independent resorts that have remained true to the original idea, with a very good and loyal client base. In many cases the children of the original owners who now have their own families have taken over the “ownership”, keeping it in the family so to speak.

The idea of timeshare is a good one, the biggest problem with it has been the greed of the mainly, large developers, turning it from an exclusive more luxurious way to holiday into a massive money-making conveyor belt.

It is going to be very interesting over the next few years to see where timeshare in Europe and especially Spain ends up, we doubt that it will end completely but a massive revamp is definitely required. This is not just in the running of it, but, more importantly how it is sold. What do you the readers think, answers on a postcard, please!

If you would like further information on the legal rights of timeshare owners who purchased in Spain and if your contract is illegal, please use our contact page and Inside Timeshare will get back to you.

Links to the mentioned articles

https://insidetimeshare.com/short-history-timeshare/

https://insidetimeshare.com/a-brief-history-of-timeshare/

https://insidetimeshare.com/?s=anfi+the+story+behind+the+news

https://insidetimeshare.com/timeshare-loan-agreements/

https://insidetimeshare.com/timeshare-sales-and-finance-agreements/

https://insidetimeshare.com/?s=anfi+the+story+behind+the+news

Are You Swayed by Celebrity Endorsements?

We regularly see advertisements for various products being endorsed by celebrities, it is a marketing tool that can pay great dividends for the product. In most cases, the product itself would sell on its own, but the celebrity endorsement just makes it look better. So are you influenced by these endorsements?

We are all very familiar with the Nespresso adverts featuring George Clooney, and who remembers the hilarious adverts featuring Joan Collins and Leonard Rossiter for Cinzano? (Revive your memory on the link below).

https://www.youtube.com/watch?v=rkjidE0WnAI

Those adverts were very popular, with Leonard constantly throwing his drink over Joan, but there is a very dark side to many of these endorsements. Not all products are what they seem, timeshare is one of those, along with endorsements for “exit companies”.

One timeshare resort, Club la Costa, based on the Costa del Sol is one of these. Their ambassador is none other than Jennie Bond, (is she paid for this?) the former BBC Royal Correspondent and also a regular presenter on the BBC program Rip Off Britain.

Jennie Bond has for some years promoted Club la Costa, visiting many of their resorts and these videos have been posted on YouTube. (See link below of one visit to Tenerife). In the videos, Ms. Bond shows the resorts, which we have to admit do look stunning, they also show all the amenities for adults and children and everything else on offer to their members.

The one thing they do not show is how the timeshare is initially sold, the long high-pressure sales presentation, the misleading “benefits” of membership, such as “it is property and an investment and will go up in value”. They also do not explain that CLC was selling their “product” breaching the strict Spanish Timeshare Laws.

It is also very interesting that back in 2014, the late Sandy Grey founder of the TCA was interviewed by Rip Off Britain on the very subject of the techniques and misrepresentations made during the sales presentations. This was also highlighted during an investigation by Andrew Penman of the Daily Mirror, who had received many complaints about CLC.

But for some reason, the BBC pulled the item from the schedule and it was never broadcast. We do have to ask the question, was this down to the fact that Jennie Bond being CLCs ambassador was also a main presenter on the program?

https://timeshareconsumerassociation.org.uk/2014/10/04/bbc-axe-probe-jennie-bonds-club-la-costa/

We leave you the reader to decide on that.

Then we have Anfi, a resort which these pages have published many articles, not just the court cases for the selling of illegal timeshares, but more importantly the Tauro Beach Project. This was for the development of a new man-made beach, shopping center, and hotels located near Anfi Tauro Golf and Resort. There was also a plan to build a marina.

The Anfi Ambassador is none other than the local Arguineguin lad and former Manchester City and world-renowned football player David Silva. He is a player who is very well respected the world over and is very much proud of his hometown of Arguineguin, having helped provide many facilities such as the local sports center and also financed the development of apartments, creating much-needed employment.

David Sliva and Mogan Mayor Onalia Bueno laying the first “illegal” sand

David Silva interview

But, unfortunately, it appears that he was used by Anfi to promote the now-discredited Tauro Beach development. This story has been published not only by Inside Timeshare but also by mainstream Spanish press and other outlets across Europe.

As we have published in the past, this project has had a turbulent history, with the head of the Coastal Authority, Jose Maria Hernandez, was dismissed from his post and prosecuted, also an investigation is underway into the Mayor of Mogan, Onalia Bueno, over her involvement.

This whole project to create a manmade beach does appear to have been beset with what might be called irregular procedures, the granting of licenses and permissions months after the work had started, and falsifying documents after the fact. It was the Guardia Civil Nature Protection Unit (SEPRONA), who originally instigated the investigation and made this public. Along with this was the illegal importation of sand from the Western Sahara, which is banned by the U.N. and the E.U.

It is obvious that David Silva was totally unaware of what was going on, and promoted Anfi and this project for the good of his hometown as it would provide much-needed employment. We just wonder how he feels about this now that it has been made public?

Spanish Press links

La Provincia PDFs, right click and Open Link

costas-abre-expediente-al-grupo-anfi-para-revocarle-la-concesion-de-tauro-la-provincia-diario-de-las-palmas

Costas-open-file-to-the-anfi-group-to-revoke-the-granting-of-taurus-the-province-diario-de-las-palmas

El Diario

https://www.eldiario.es/canariasahora/tribunales/fiscalia-exjefe-costas-canarias-tauro_1_3511842.html

English Translation

https://translate.google.com/translate?sl=es&tl=en&u=https://www.eldiario.es/canariasahora/tribunales/fiscalia-exjefe-costas-canarias-tauro_1_3511842.html

Follow these links for more information, the links to Inside Timeshare are only a fraction of what has been published. To see all articles published search Tauro Beach Project on Inside Timeshare.

https://m.facebook.com/notes/gran-canaria/surprise-tauro-beach-so-dodgy-the-government-is-taking-it-away/1664104110273792

https://insidetimeshare.com/first-prosecution-tauro-beach-project-filed/

https://insidetimeshare.com/mayor-mogan-investigation-anfi-tauro-beach-project/

https://insidetimeshare.com/tauro-beach-project-latest-news/

https://insidetimeshare.com/anfi-tauro-beach-project-people-flooded/

https://www.thesun.co.uk/living/1165247/relax-with-silva-gran-canaria-native-david-becomes-ambassador-for-anfi-resort/

Back in 2017, Irene Parker and Lisa Ann Schreier, both highlight two US celebrities in their articles, Irene on Inside Timeshare and Lisa in her Timeshare Crusader blogspot.

https://insidetimeshare.com/attorneys-general-timeshare-trump/

https://thetimesharecrusader.blogspot.com/2016/11/an-open-letter-to-dave-ramsey-and-laura.html

So we ask you again, are you swayed by celebrity endorsements especially in the world of timeshare?

Inside Timeshare would like to hear your views on this subject so please use our contact page or leave a comment.

Start the Week

Welcome to the start of another week with Inside Timeshare, last week we published the story of Silverpoint and the news that the court-appointed administrator has completed his review of the liquidations. For Silverpoint and the past management team this was not good news, it now clearly leaves the door open for possible criminal charges to be brought. Unfortunately, we have heard from many readers on the proliferation of cold calls regarding not just Silverpoint but also Azure in Malta.

The nature of these calls is to entice owners into parting with huge sums of cash in order to make a claim against Silverpoint or Azure. As usual, the caller states that they will get the owner out of their contract with a termination and then make a claim, the only problem here is who are they going to sue?

Both these companies along with many others of The Limora Group are in the process of being liquidated, the major law firms involved in current cases are no longer taking on any new cases because of this. It is also a fact that very few cases have ever been through the Maltese Courts against Azure, the main reason for this has been the problem of jurisdiction. This is a problem we have seen with other companies, such as the jurisdictional arguments of Diamond Resorts and Club la Costa.

As we have seen in the past, any news will be used and twisted by the unscrupulous in order to get you to part with your cash, all on the promise of receiving back your full purchase price, from a company that is liquidating. So unless you already have a case in court with a genuine law firm your case will never get to court with any of these callers.

Moving on now to our old friends at Anfi, last week was not a very good one for them, losing at every turn. Not only have they lost in the Court of First Instance, they are also losing every appeal they lodge with the High Court.

In total the courts ordered Anfi to repay clients over 150,000€ in just a few days, this is without all the other payments Anfi will be liable for, such as legal interest and the repayment of clients’ legal costs. Then there are also Anfi’s own legal costs, paying their lawyers, and also the costs of lodging the appeals with the courts.

This does make you wonder what they are playing at, they lose every case in the First Instance, appeal to the High Court, and then lose those appeals, it really does not make any sense whatsoever. Could it be that the management at Anfi are just plain stupid or are they being duped by their own lawyers with dubious appeals?

That is one question we are unable to answer, what we do know is that all of this is a blatant attempt to delay paying clients what is rightfully theirs. In the end, it will not bode well for Anfi and the management team, especially with the Provincial Prosecutors Office making criminal investigations into the movement of funds between accounts, exactly the same as Silverpoint did. As they say, watch this space.

That is all for today, if you have any questions or comments on this or any other article, please use our contact page and Inside Timeshare will get back to you.