Browse Tag

Bob Trotta

Azure X & XP: What is it?

Azure Resorts is yet another of the infamous late Bob Trotta companies under the umbrella of Limora Group. The products sold were the same as those peddled by their sister company in Tenerife, Silverpoint. They operate out of the Golden Sands Resort in Malta and as we reported some time ago they laid off around 70 staff from their sales team. Since then they have launched new products Azure X and Azure XP. So what are these products?

Azure X is a new kind of membership product which uses a “digital leisure currency” called XP, this “currency” can according to Azure be used across all the leisure products offered by Azure. This according to Azure means that members do not have to purchase into each new product that they come up with.

They way they explain it is that weeks from any time of year or even accommodation units can be used across all the classes of their membership. In theory, this gives members access to boats, cars, motorhomes, lodges, cruising and hotels from their “ever-expanding portfolio”.

The duration of membership is 25 to 30 years, yet they claim it is also flexible. Apparently, members who decide to use more XP each year, the membership can be accelerated with the duration and end date being brought forward. They also claim that with Azure X you are in control. The question here is what about availability?

They also claim that members of other products who are happy with what they already have need not acquire Azure X membership. This product was not available to upgrade by members of other products without payment, yet they will accept trade-ins of previous products purchased as part payment.

Over the years we have seen many products similar to this such as Leisure Credits, Monster Credits and of course the original points systems, all have promised so much yet, in reality, they do not deliver on those promises.

As with all these “club memberships,” availability will always be a problem, there will always be more members than what is available on the inventory. To give an example, a resort using the traditional timeshare concept of fixed weeks and apartments, the resort is only able to sell 51 weeks in each apartment, once these are sold that is it, no more new members. By changing to these “virtual currency” systems they can increase their membership base. This is where we end up with that old scenario of “no availability”.

Azure are also still offering other products alongside Azure X & XP membership, these include timeshare weeks, fractional yacht ownership (Silverpoint also sold this product in Tenerife), UK lodges and UK lodges freehold. The last two we have seen as the Excel Lodges Participation Scheme which is very similar to the Company Participation Scheme sold by Silverpoint.

As with all these types of products, there will also be an annual cost, the dreaded maintenance fees, yet Azure does not mention this in their X magazine called WOW Living, which is sent out to all members.

As always, it will be some time before “members” realise they have not purchased what they were promised, then it will be too late!

If you have purchased Azure X or XP Inside Timeshare would like to hear from you and your experiences, use our contact page and get in touch.

Keys Concierge Winding Up Order

Yesterday 25 September 2019, The Gazette which is the Official Public Record published the Winding Up order of Keys Concierge. We published in July the fact that Keys Concierge had filed a petition for winding up, with Alex Lawson of Alvarez and Marsal replacing Franz Markus Deutsch as Director on 14 May 2019.

https://www.thegazette.co.uk/notice/3391150

Keys Concierge is just another in the group of companies which come under the Limora Group which Lawson is placing into liquidation. This is obviously bad news for the hundreds of consumers who have paid hundreds of thousands for membership to this dubious club. It is now obvious in the light of recent events and now the actual winding up order that the whole operation was a money-making machine.

Alex Lawson is liquidating many companies within the Limora Group including Limora Investments Ltd (BVI) the parent company which was owned by the late Bob Trotta and now owned by his family. For the whole story and reasons behind these liquidations read the articles on the link below especially the 6 part article which highlights the Ultimate Beneficial Owner/s.

https://insidetimeshare.com/?s=exclusive+breaking+news

There may be a glimmer of hope for some consumers who paid by credit card, now that the Keys Concierge has been officially wound up, they may have recourse to claim via their credit card provider under Section 75 of the Credit Consumer Act 1974.

Section 75 covers, not receiving the goods or services paid for, faulty goods or goods not fit for purpose and the most important the company is no longer in operation due to liquidation. The last is the most important as now those consumers will never receive the service promised and paid for. For more detailed information on Section 75 please follow the link to the Martin Lewis website. This gives very good advice and template letters to pursue a claim yourself.

https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases/

Inside Timeshare now warns the many “members” of Keys Concierge that they will no doubt be receiving many “cold calls” from dubious companies now seeing an opportunity to make money out of those already in distress. They will probably use the “carrot” of no win no fee but with a very hefty fee on completion.

If you receive any calls to this effect please use our contact page and give us all the details that you have, Inside Timeshare will publish this information to warn other readers.

Inside Timeshare will also help with advice and writing of letters FREE OF ANY CHARGE, Section 75 can be done yourself but we appreciate that not everyone has the ability to do this and may need help.

DO NOT PAY ANY COMPANY TO DO THIS FOR YOU.

Latest News: The Paramount – Club Paradiso

Over the past few weeks Inside Timeshare has been running a series of articles regarding the troubles around Silverpoint and associated companies. We began with a series of articles in six parts on the truth behind Silverpoint this can be found in the link below. As a result, Inside Timeshare has been receiving many enquiries on this but also many many more from members who have been told their bookings will not be honoured.

https://insidetimeshare.com/?s=exclusive+breaking+news

Our readers have also been sending letters to Inside Timeshare from Excel Hotels & Resorts SA and also from Club Paradiso Ltd outlining their reasons behind all of this. We begin first with the letter one reader was given by Excel while actually on holiday.

In this letter which can be read in full on the link below, explains that on 13 September 2018, Excel Hotels & Resorts SA, had terminated the product marketing agreement with Signallia Marketing Distribution SA, formerly known as Silverpoint Vacation Solutions SA.

The result is that any member who has booked through Signallia to stay at any of the resorts managed by Excel has after that date will not be honoured. They do however say that they did honour some of the bookings to “prevent disruption” being caused to members.

It also transpires that Signallia continued to market the products even after the termination of the agreement without the consent of Excel. Therefore none of these reservations will be honoured at any of the resorts.

The letter also goes on to say that Excel never received any payments collected by Excel and that they are not liable for any sums paid. Now considering that all these companies are interlinked via the parent company which was owned by the late Bob Trotta does make this look very suspicious indeed.

The letter which is unsigned but carries the Excel stamp ends with Excel informing clients that they are informing the relevant police authority, in other words, they are denouncing one of their own companies!

PDF of the full letter

Several other readers have also sent us a letter amounting to 4 pages, with the last 2 being Frequently Asked Questions, from Club Paradiso Ltd another British Virgin Islands company and signed by Alex Lawson who we know is working on behalf of the Trotta family with his company Alvarez & Marsal to liquidate assets to save the Trotta family fortune. (See the link at the start)

The letter dated 12 July 2019 begins with advising members that on 14 May 2019 he was appointed as a director of the company, with the former sole director resigning with effect from 30 May 2019. This now makes Lawson the sole director of Club Paradiso Ltd.

He explains that since his appointment it has become apparent that Club Paradiso is facing a “number of significant issues”, we know and so do all the members who are contacting Inside Timeshare!

He goes on to complain that not all the company’s books, records and documents have been made available to him, it appears that he is unable to do his job because of this. Now the question is what actually is his job?

We know he has been appointed “administrator” of several other Trotta companies including Keys Concierge which we know has also closed down. He is also the administrator dealing with the liquidations of two BVI companies, Limora Investments Ltd the parent company to all the others and also Excel Overseas Holdings Ltd. We also know that a new company by the name of Excel Overseas Holdings is based in Dubai. So we can assume that his job is either to revamp the “Club” or “liquidate it”, we actually believe it is the latter given what his company does.

This letter also goes on to explain under previous management Club Paradiso failed to pay for the contractual agreements and arrangements with other service providers and resorts. Now we also know that all these “service Providers” and “resorts are all part of the same group of companies owned by the Trotta family under Limora Investments Ltd.

Again we see another tangled web of intrigue and dodgy dealings which is resulting in nothing but stress and anguish for the consumers who have paid considerable sums for these products. We know from our readers that they are all worried they are about to lose everything, not just the holidays not being honoured but now having to pay for new bookings after they have already paid their annual maintenance fees!

To Inside Timeshare, this does not seem to be fair, most of these members have initially paid thousands of pounds to purchase the product and also thousands in annual maintenance fees. Now it does not take a lot of working out, but these companies have made millions over the years and this is how they treat their clients. SHAME ON YOU!

The letter from Alex Lawson

Have you purchased any product from Silverpoint, Signallia Marketing or any other company and are worried about all that is going on, then use our contact page and let us know. We will explain what your legal options are and point you in the right direction to get the legal help you need.

Remember, the courts are finding in favour of the clients on all cases going to court, this may be the only way not to lose what you have “invested” in your holidays.