Welcome to another Letter from America, today Irene Parker has a look at the Coalition to Reform Timeshare and the petition which needs your signatures. This has been a recurring theme on our pages, the timeshare industry needs to change how it works, it is in dire need of reform, yet it seems they are not listening to the hundreds of complaints which are hitting not just forums like Inside Timeshare but many other forums, websites and FB groups that you will find on the internet. Inside Timeshare has received hundreds of emails asking for help, yet that is only the tip of the proverbial iceberg.
The industry needs to change if it is to survive, it has created the problems yet it does not even acknowledge them or admits that there is a problem. It is responsible for the myriad of scam exit and resale companies that exist, all because it fails to police how its own sales force operates. The time for change is here, it is in your own interest to be part of this and sign this petition.
Timeshare Wars Continued
Has Diamond Resorts Offered a Compromise through Transitions?
A Petition and a Coalition to Reform Timeshare
By Irene Parker
June 14, 2019
A Coalition to Reform Timeshare (CRT) was launched to advocate for the rights of more than 9 million timeshare owners in the U.S. CRT is made up of individuals and organizations dedicated to reforming the timeshare industry.
Timeshare developers feel the industry is just fine and doesn’t need reforming. Where do you start when two sides are so opposed? How do you narrow the gap?
Our volunteer Supporters at Timeshare Accountability Group™ (TAG) feel both ends of the timeshare sale need some reform. The Change.org petition already received over 800 signatures. Sign our petition today to show lawmakers and the Timeshare Industry at large that there is a need for change.
After signing the petition, a prompt appears asking for a donation. I questioned how donations are spent. One of our Supporters received this answer from Change.org:
Similar to boosted posts on Facebook or sponsored tweets on Twitter, promoted petitions let you pay to show any petition (including your own) to other potential supporters on Change.org or our distribution which supports our platform as well.
Has Diamond Resorts provided a bridge between members and exit providers?
I’ve heard timeshare exit service providers say, “If the developers would just take back the timeshare, there would be no need for timeshare lawyers or exit service providers!”
Well, Diamond Resorts is taking back timeshares at a record pace. One member reported that she had to wait on hold for five hours at year end. I can’t speak for the entire universe of Diamond Resorts members, but I can speak for the Diamond members on our over 3,000 member-sponsored Facebook page. I can’t recall one post from a member who applied for Transitions and was not accepted. Many members who successfully exited their timeshare via Transitions remain on our Facebook to advise others.
I posted asking members to share their Transitions experience. Six members responded, all positive. Veteran family Cathy McDyer posted, “We applied & were accepted when the fee was only $250. We had points & a deeded week.” One member reminded me that points or weeks purchased on the secondary market are not eligible.
Diamond Resorts launched their Transitions voluntary surrender program late 2017. Members with no outstanding loan and current on maintenance fees can deed back their timeshare by clicking “Transitions” on their member dashboard.
Inside Timeshare has received complaints from Diamond members who say they paid an exit company to get out of a fully paid Diamond timeshare. Not only did they pay more money than the $1,000 Diamond now charges, the process will likely take longer and some exit companies require the member continue to pay maintenance fees while they try to get you out. To make matters worse, the member is no longer eligible for Transitions if they contract with an exit provider.
I contacted the Newton Group to ask if they would consider directing their fully paid Diamond member callers to our Facebook. The first representative hung up quickly when I asked. I called back and spoke with JoAnn, who also hung up on me as soon as I asked the question.
In 2018 Wyndham filed a lawsuit listing the Newton Group as one of the defendants. DC Capital Law is also listed as a defendant. DC Capital has filed a lawsuit against the timeshare developer ARC Americano.
If Diamond is accepting their timeshare points and weeks back (at least according to our Facebook members), why are some exit providers charging $3,000 or more to get a member out of a fully paid Diamond timeshare rendering them ineligible for the program?
I’ve asked exit providers to test my proposition by referring a few callers to our Facebook page. They would not need to convince the member. It could be a suggestion after, “Have you reached out to the company?” If the member would be denied, it would strengthen the argument as to why timeshare exit service providers are needed. Can you imagine the good will that would ensue if this were to happen? It would be one baby step to solve this nightmare without dueling lawsuits.
Signing our Change.org petition will also support the establishment of a Timeshare Bill of Rights. My comments are highlighted in red.
1) The right to a 24-hour cooling-off period prior to signing a timeshare contract to allow for the review of all sales and contract information including, but not limited to, other governing documents, public offering statements and covenants that run with the land.
Timeshare buyers also need time to recover after sales sessions that last more than six hours. There have been many reports of driver’s licenses and credit cards confiscated to prevent leaving a presentation, along with other creative techniques. I would add that the buyer could waive this offer if they wished.
In debates over timeshare bills proposed this year, the timeshare lobbyists for ARDA in Arizona strongly objected to allowing timeshare buyers 24 hours to review their decision to sign a perpetual timeshare contract, despite lobbying for a 24-hour cooling-off period in Florida and Nevada when it comes to signing a timeshare exit contract.
There is no other industry that would disintegrate if the buyer were allowed 24 hours to think about signing a contract. It’s because timeshare contracts are perpetual, accompanied by rising maintenance fees, and has no secondary market. Complaints about deceptive sales abound.
2) The right to receive complete disclosure of the true market value of the timeshare, prior to the timeshare being purchased.
Some timeshare companies do disclose this, but the buyer doesn’t read the contract. The consumer does need to do their part by reading the contract.
A major concern is the lack of a secondary market. If the primary housing market placed restrictions on the ability to sell homes, think of the effect this would have on the housing market. Some timeshare companies list in their annual reports that a viable secondary market is a risk to investors. One private equity firm even described the lack of a secondary market as a reason to buy the stock!
In summary, customers experience a reasonable value proposition tempered by the lack of a secondary market. The secondary market has undoubtedly had its growth stunted because the absence of the market creates an opportunity for the imeshare companies.
Scott Miller, Founder of Greenhaven Road Capital, Latticework
3) The right to be free of any high-pressure sales techniques and verbal misrepresentations intended to circumvent the assessment period. For example, “Today Only” offers or the requirement of any form of advance payment to attend a timeshare presentation. Developers would be prohibited from collecting and withholding a credit card, driver’s license or other items before or during the timeshare presentation.
The verbal representation clause appears in many other contracts but widely reported to be abused and overused by unscrupulous timeshare sales agents. Three against two tag-teams are skilled at holding attendees hostage. Is the gift worth this?
4) The right to record the entire sales presentation or to require the developer to record the entire sales presentation, including the closing of the sale, and to retain the recording for a period of 24 months with no waiver.
My biggest beef is timeshare companies that record the closing session, and then hold that recording against the member, but do not allow the member to record the sales session. Some states, like Nevada and Arizona, allow recording, but the consumer on vacation mode never thinks to do so. After all, they were told they were just required to hear about a new resort.
5) The right to full transparency during the sales presentation without any waiver of verbal representations during the closing of the sale. This right also prevents owners from being required to attend “update meetings” or similar meetings if a sales presentation is conducted during this meeting.
6) The right to full disclosure of the resort owners’ association financials, as well as disclosure of any and all HOA fees, including indirect resort costs imposed on owners which may increase maintenance fees and special assessments. This right also includes yearly owner roster notifications that disclose the number of weeks or points under developer control with the HOA, not excluding resale and rentals the HOA has control over.
7) The right to have the rescission period for a contract extended to one week after a person returns from their vacation to allow appropriate family and/or legal counsel review. The rescission date would be clearly noted in the contract based on input from the consumer on when they return home.
Unfortunately, even this extension doesn’t help when timeshare sales agents are skilled in dodging the rescission period as evidenced by Tuesday’s Inside Timeshare article in which the buyer was told to wait a few months until they had made a couple of months of loan payments before applying for an exit program. Many are told of maintenance fee relief programs that do not exist. They don’t discover they were lied to until they attempt to pay their maintenance fee invoice in December.
8) The right to be free of sales calls from the timeshare developer before or after the sale and the right to be free of attempts by the timeshare developer to have a consumer re-activate a previously rescinded sales contract.
I think this provision is a stretch. Most companies, especially cell phone companies, have customer retention departments.
9) The right to full disclosure of the entire cost of timeshare ownership, including available interest rates, before a consumer signs a contract. This would include projected increases in maintenance fees based on the average maintenance fee increase for the past five years for an individual property.
I think the buyer has the total cost including interest as stated on the purchase agreement.
10) The right to have sales agents and timeshare companies subscribe to an industry code of ethics.
There is an industry code of ethics, but it is ignored, based on hundreds of complaints sent to ARDA ROC which they ignored. The board of ARDA consists of timeshare executives, so the complaining member is complaining to the chief wolf guarding the chicken coop. If the industry doesn’t respond to over 200 timeshare members reporting unfair and deceptive practices, what good is a code of ethics?
11) The right as a timeshare owner or vacation club member to have priority booking of reservations over the general public.
A good idea, but I think it would be hard to prove a member does not have priority.
12) The right to unilaterally terminate an unencumbered, non-deeded timeshare interest with written notice to the developer upon making the current “use year” maintenance fee payment.
To join the Coalition or share your story, go to ReformTimeshare.org. Inside Timeshare also welcomes member submissions. Speak up and speak out. Right now the only enforcement seems to be via the media and the media seems reluctant to take on the mega-money associated with the front end of the timeshare sale, so join our efforts to reach sympathetic lawmakers and members of the media not afraid of big money.
Other member sponsored advocacy groups:
We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.
Diamond Resort Facebook
Gold Key Facebook
Thank you Irene, let us hope that this petition really does take off, the industry is in need of reform, either they do or the lawmakers have to step in and do it for them just like in Spain.
So that is all for this week in the murky world of timeshare, join us again on Monday with Part Four of our exclusive on the truth behind Silverpoint.