Another new website has come to the attention of Inside Timeshare, it is called O-YOO and they also have a facebook page. When checking the website they do state that O-YOO is the trading name of a company called Consumer Contract Resolutions (UK) Ltd, which is registered with UK Company House.
The website https://www.o-yoo.com/ was registered on 11 July 2018 and is set to expire on 11 July 2020, with the registrant being a company called CRL Holdings (UK) Ltd. According to company records it was established in September 2016 and is classified as a non-trading company.
On their Home Page, they open with
“O-YOO are a dedicated team driven by a simple ethos – consumer fairness in formal and non-formal contractual arrangements.”
Which suggests they work in all areas of consumer contracts, yet the next section specifically states that their primary focus is Timeshare.
In the section The Team, they are a “specialised team of professionals who have a combined experience of over 30 years of helping timeshare owners”.
They also claim that this team has had “direct experience of processing and managing individual timeshare claims”. It also goes on to say that this includes group action claims, claims against finance companies and also mediating to resolve conflict for timeshare owners.
On the contact page, they have a form which you can fill out with your name email address and telephone number. Then there is a section asking “How Can We Help You”, obviously this is for you to explain what you own. They also show a contact number if you want to speak with them directly: 0845 504 8585
Other contact details are:
UK: +44 208 068 4208
Spain: +34 951 560 779
UK Head Office Address:
This address is operated by Rombourne Serviced Offices which rent out office space and “virtual offices”.
Now we move on to the company Consumer Contract Resolutions (UK) Ltd, Company Number: 11591805, this company was registered at Company house on 27 September 2018 with the registered address:
Which is a familiar address, there are also 259 companies that have this as their registered address.
The company director is Niclas Emil Gunnar Sundqvist. Sundqvist is Swedish and also domiciled in Spain.
Another name that comes up is Suzanne Stojanovic who is “Head of Resolutions at O-YOO” also domiciled in Spain.
So what do we surmise from this, we have a UK registered company which appears to be actually operated from Spain, yet there is no mention of a registered Spanish entity. To Inside Timeshare this does seem a little odd, is it to give timeshare owners peace of mind that they are dealing with a UK registered company, when in reality they are dealing with a Spanish based operation?
As this has only just come to our attention and there is no mention of them anywhere on the internet good, bad or indifferent Inside Timeshare would urge caution if you are contacted by them or come across their facebook page or website.
As we always warn our readers
DO YOUR HOMEWORK BEFORE ENGAGING WITH ANY COMPANY