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01392 243151

One Reader Deals with a Cold Caller

Yesterday Inside Timeshare published information on Independent Timeshare Assistance, a “company” that does not appear to actually exist, well, officially that is, as no record can be found through Company House. This has prompted further inquiries from readers who have also been contacted by other “companies” which also sound rather dubious.

This particular reader has been in contact with Inside Timeshare for quite some time and was contacted by a young lady calling on behalf of Timeshare Support Centre, using the telephone number 01244 722295. Which is a Chester code. As we have said before, this means nothing as these numbers can be purchased for use from anywhere in the world.

The thing is this young lady was calling from Los Cristianos (yet a Chester code) in Tenerife but did not even know the address of the office she was working from. She also claimed that their website is “under construction” so could not give that out. Very strange because we accessed it this morning, we also checked the registration details.

https://timesharesupportcentre.org/

It was registered on 26 November 2020 and is due to expire on 26 November 2022, as usual, the registrant is hidden by privacy protection. The website also shows no company details or registrations, these facts are never a good sign. The only contact is through the telephone number, which is slightly different from the one used above, 01244 722296, a contact form or this rather strange looking email address given on the website.

Email: support at timesharesupportcentre.org

This does make it look like it is yet another lead generator, but the question is who for?

When questioned by our reader where she had got the number her response was “they had got it from the AGM (Annual General Meeting) database”. Apparently, she had no idea what this was, and to be honest neither do we, but it does look like someone may have sold the information from the club members list.

It would seem that the young lady making the call was completely out of her depth, being unable to answer the simplest of questions, she just kept saying that she just “wanted to advise me (our reader) about the danger of signing contracts”. She couldn’t even explain what contracts.

Eventually, after further questioning she stated that she thought their head office was in Sheffield, so being unable to answer the questions our reader was passed to the callers “supervisor” Natalie, who was in (?) “Manchester”.

On being passed to Natalie, our reader then managed to get an address, although Natalie seemed to struggle to give it, the address is one that we have come across before and has been used by various “timeshare advice companies” in the past:

25 King Street 5th Floor Manchester City Centre M21 9QD

Now, when questioned, Natalie could not even explain where they got our readers details as a timeshare owner. She also stated that she could not even tell our reader where her timeshare was because of “Data Protection”. A very lame excuse considering they can’t explain where they got the information in the first place.

Obviously, there is a “Data Protection” breach here as the contact details cannot be verified as coming from any legitimate source.

Eventually, after much more questioning from our reader, who incidentally no longer owns any timeshare, Natalie seemed to get very upset and kept on saying she was “only trying to help me (our reader)”. She was asked again to explain and the penny finally dropped, she hung up, much to the annoyance of our reader who was rather enjoying the encounter.

This particular reader has been through the proverbial mill regarding timeshare over the years so is now rather adept at handling the calls, even though no longer an owner. This story is a fine example of how careful you must be and question every call you receive, question every “fact” that you are told by these callers, you will catch them out. After all, many of those making the calls are just doing a job, they have no experience in timeshare or if the company is legitimate or not. They have probably just answered an advert looking for staff and got the job, then just follow the “script”. This is especially true at this time when many people are out of work in places like Tenerife and an income is needed. In a way, many of the staff making the calls are also being used without their knowledge, they believe the “pitch” given by their employer.

We have also received information on another number being used, which we believe is again for Independent Timeshare Assistance, 01392 243151, this code is for Exeter, it also has some very negative reports on who called me.

If you receive a call or have found a company on the internet, check them out first, do your due diligence and find out as much as you can. If you are unsure of how to proceed then please use our contact page and Inside Timeshare will get back to you.

REMEMBER, DO YOUR HOMEWORK!