The Tuesday Slot

Welcome to The Tuesday Slot with Part III of our series on the abuse of Veterans and the elderly with Irene Parker and Eddie Rodriguez. This article is just another in the series Inside Timeshare has dubbed “Nightmare on Timeshare Street”, which at the last count numbered 111 complaints from veterans alone. All we can ask is when will the industry take notice and stop these predatory practices by sales agents which are destroying lives.

Inside Timeshare has been informed of the following post by this company:

Timeshare Cancellation Guaranteed | ITT Exit – Call Toll-Free 1-800 …

https://www.ittexit.com/

At ITT EXIT, we know that when you purchased your Timeshare, it seemed like a great idea at …. these stories, Inside Timeshare has received around 111 complaints from Veterans and how … The AP news staff was not involved in its creation.

Inside Timeshare does not endorse this company, we are however happy for them to publish links to our articles. Inside Timeshare will not endorse or recommend any Exit company as we have in place a tried and tested formula for US owners/members to self-advocate.

Irene reached out to ITT Exit. They said it was not their intention to mislead and they would have their IT person change the description. We always appreciate a good line of communication with any exit company or developer.

Now for this weeks article.

How to Reform Timeshare to Protect Veterans

By Irene Parker and Eddie Rodriguez

June 25, 2019

Part I Theresa Taylor Provides Insights into Timeshare Defaults

https://insidetimeshare.com/the-tuesday-slot-35/

Part II Ron Tzinski Timeshare Lending Compared to Subprime

https://insidetimeshare.com/fridays-letter-from-america-55/

Part III Why the Center of Excellence on Elder Abuse & Neglect Suggestions Offer Little Help

Army veteran Eddie Rodriguez called me after reading veteran Ron Tzinski’s article and the timeshare complaint disabled Marine veteran Richard Valdez provided. Eddie wanted to reach out to these veterans and also explain to me why the suggestions offered by the Center Of Excellence on Elder Abuse & Neglect in all likelihood won’t work for veterans or our non-military readers harmed by timeshare.

For veterans, Eddie suggests time would be better spent working directly with veteran organizations like the DAV, VA, and VFW. Eddied managed U S Post Offices and is a former lobbyist. He was vice president of the Postal Union NAPS, Branch 164. The following disabled veteran’s complaint infuriated Eddie and me. 

Given the service Richard Valdez gave to his country, the extent of his injuries, and the report the VA provided, as to the reasons why this veteran should be released from his timeshare loan, we question the timeshare lobby ARDA’s assertion that timeshare members don’t need to contact an attorney or a timeshare exit provider. ARDA and industry executives insist their companies have hardship departments. We identify Richard, but not the timeshare company, because when we sent the report to the company, we heard back that they had assigned someone to investigate. We are grateful, despite being a bit late.

I spoke with Richard by phone. He lives in Honolulu. Richard retired from the Marine Corps as a Corporal IE 4. He earned a Purple Heart. During combat, Richard encountered explosive rounds in contact with his platoon. They had to shoot flares to see the enemy because there was no light. The 60 mortar rounds backfired. Fighting mountain to mountain, he was exposed to Agent Orange. He had a golf ball size growth in his head, maybe a little smaller. It took him a long time to get to reality. Richard says is often confused. He can’t comprehend when reading, so he just signed the timeshare contract.

Richard is the 6th Agent Orange exposed Vietnam veteran to contact us. Inside Timeshare has heard reports of unfair and deceptive timeshare sales practices from 111 veterans/active duty service members, and a total of 864 families. This report, by Richard’s son, explains our outrage.  Richard is 100% disabled. This is how he was treated by his timeshare company.     

I am writing this on behalf of my father. He sustained significant brain trauma due to intense fighting in the Vietnam War and is not capable of understanding difficult concepts or following complicated instructions so I am doing this for him. He purchased a timeshare for $23,800 in 2016. My father obviously does not have the capacity to understand what was happening or the details of the contract. After he used it the first time in Las Vegas and realized what it was we sent a letter from the VA outlining my father’s condition as the reason for him misunderstanding the product, but it has been ignored. I think it is disgusting that my father is being treated this way after serving our country at such a cost to his own life. My father is 100% disabled and incapable of understanding complex concepts.

The company has now passed him to a collections company who are harassing and stressing him out with threats to his possessions. Please look into this and help in any way you can. If you can talk to him, you will see he was taken advantage of badly.

Four out of the six organizations the Center Of Excellence on Elder Abuse & Neglect suggested have not helped any our readers resolve timeshare disputes. We had provided the link to this resource in Ron Tzinski’s article. Two of the organizations mentioned I had not heard of. We’ll try them next.  

http://www.centeronelderabuse.org/veterans.asp

The six organizations

1) The Consumer Financial Protection Bureau has been all but dismantled. Even in its heyday, it was usually impossible to file a timeshare lending complaint because timeshare companies were not an option from their drop-down menu. Timeshare loan payments are often made to timeshare financial departments. Borrowers didn’t know the identity of their lender. A credit card lender, selected by default, rationalized that they did not sell the timeshare or open the credit card. https://splinternews.com/mick-mulvaneys-complete-dismantling-of-the-consumer-fin-1826649324

2) Task Force on Market Integrity and Consumer Fraud is to be explored.

On July 11, 2018, President Trump signed Executive Order 13844, establishing the Task Force on Market Integrity and Consumer Fraud and identifying the Deputy Attorney General as its chair. The Task Force is part of a government-wide initiative to combat fraud against consumers – particularly the elderly, service members, and veterans – and corporate fraud that victimizes the general public and the government. https://www.justice.gov/fraudtaskforce

3) Consumer Federation of America is to be explored.

https://consumerfed.org/issues/consumer-protection/

The Consumer Federation of America provides a summary of protections against predatory lending for servicemembers

4) The FTC Consumer Sentinel Military Network (Military page not found)

https://www.ftc.gov/enforcement/consumer-sentinel-network

All of our readers are directed to file complaints with the Federal Trade Commission. While a spokesperson for the organization expressed sympathy and passed along information to FTC attorneys before leaving the FTC, we are not aware of any action taken by the FTC to reduce timeshare fraud. It can take thousands of complaints to get a lawmaker, law enforcement, or a federal regulator to act, so we encourage our readers to file. It’s hard to even find the timeshare tab on the FTC complaint site. Instructions are in this article.

https://insidetimeshare.com/fridays-letter-from-america-47/

5) The Better Business Bureau

Two of our readers, out of 864, reported being helped by the BBB. The BBB evaluates how efficient a company is in responding to complaints. Given timeshare companies are quick to respond, “You signed a contract” and “We are not responsible for what our sales agents say,” some have high ratings. It is important to file because bad timeshare companies have over 1,000 complaints or more on file over a three year period, while better timeshare companies only have a few hundred complaints.

6) AARP We learned AARP had been linking an article suggesting timeshare members contact a listing service to sell timeshares. This company not only stole our keywords, using search words “Inside Timeshare Sales and Rentals,” they routinely accept timeshare listings, charging timeshare members $1,500 to $1,700 to list timeshares known to be worthless. We were able to convince AARP to stop linking the article that would cause timeshare members to throw good money after bad. It is helpful AARP suggests members file with the FTC and BBB.      

I had a difficult time talking to Richard because he sounded just like Leo Gomez. Leo passed away last year from pancreatic cancer. Leo was 100% disabled, Agent Orange exposed. I link Leo’s article every chance I get, because Leo’s last words to me were, “I want my story told.”

https://www.opednews.com/articles/A-Fourth-Agent-Orange-Vete-by-Irene-Parker-Fraud-180917-513.html

One of the first 100% Agent Orange veterans to contact us incurred a $170,000 1099c tax liability for a timeshare loan cancellation. We directed him to an expert who could help dispute the tax bill as he certainly gained nothing in exchange for the cancelled loan. This veteran was one of 20 complaints against the same Las Vegas sales agent.

Eddie Rodriguez is a veteran himself. A native New Yorker from Brooklyn, Eddie had the basic ability to fight for the rights of post office employees as a union representative. A Westgate and High Point timeshare owner, unable to dispose of the timeshares, Eddie has taken up our cause, lobbying to provide more disclosure to veterans buying timeshares. In the primary housing market, this is already required.

A Coalition to Reform Timeshare (CRT) was launched to advocate for the rights of more than 9 million timeshare owners in the U.S.  

Our volunteer Supporters at Timeshare Accountability Group™ (TAG) feel both ends of the timeshare sale need some reform. The Change.org petition has already received over 1,300 signatures.  Sign our petition today to show lawmakers and the Timeshare Industry at large that there is a need for change.

Inside Timeshare supports John Collick for Congress, (VA-3). John is a friend of mine who understands our concerns. I’ve read comments from members who say Republicans are not interested in consumers. At the Florida legislative workshop I attended in Tallahassee March 12 of this year, it was Republican representatives who spoke up for the consumer. Florida Representative Newton shared how he had to file for bankruptcy in the 90s to get out of his timeshare. 

https://www.collick4congress.com/?fbclid=IwAR2JoSF5-2j3HM7wgR_Y5LBab112dzCj8qyR6PmiZsUJDFE1Q9sL1eIl4sY

Let’s hope level heads on both sides of the aisle recognize the need for change. We owe that to our veterans and to our active duty service members. Too many families have been harmed.  

We seek to provide timeshare members with a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market, and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

Free at Last Timeshare Support Course offered by Straight-A-Guide

https://www.udprep.info/june

Bluegreen Facebook

https://www.facebook.com/groups/180578055325962/

Wyndham Facebook

New: https://www.facebook.com/groups/376743609795740/  

Sapphire Starpoint New:

https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F292083584642570%2F%3Fref%3Dshare

Diamond Resort Facebook

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Gold Key Facebook

https://www.facebook.com/groups/1639958046252175/

Inside Timeshare Facebook

https://www.facebook.com/groups/2213231165610648/

Thank you to Irene, Eddie and all the other contributors to this three-part series, these are only the tip of the proverbial iceberg, Inside Timeshare receives a what can only be described as a never-ending stream of emails looking for help. It is a story that unfortunately will not be going away until the industry changes its ways.

Anfi Tauro Beach Project

The story of the Anfi Tauro Beach Project which we have been following over the past few years has now seen the ex-head of the Coastal Authority José Maria Hernández de León finally found guilty of falsification in an official document and administrative prevarication.


José Maria Hernández de León

As we already know he allowed the work on the beach by Anfi to go ahead even before all the licenses and official documentation was in place, then signed the documents months after the work started.

The court has sentenced him to 3 years in prison, nine years of disqualification from public office and a fine of 3,900€. This sentence is not final as the parties may appeal in the Civil and Criminal Chamber of the Superior Court of Justice of the Canary islands.

We will bring you more on this as it happens.

See link below for the full La provincia story.

https://www.laprovincia.es/gran-canaria/2019/06/20/condenan-ex-jefe-costas-canarias/1186170.html

Exclusive Breaking News: The Truth Behind Silverpoint Exposed (Part Six)

Welcome to the start of another week at Inside Timeshare, we begin with Part Six of The Truth Behind Silverpoint Exposed, which we have been publishing for the past few weeks. This is a story of epic proportions, worthy of a Hollywood Blockbuster movie, it is full of behind the scenes financial manipulation and the moving of millions of euros from one account to another in order to hide and save the Trotta family fortune. It is a story of a family at war with itself wracked with greed, with the wife Ragni Trotta being left out of the will. All this at the expense of the hundreds of consumers who have purchased into their products and are now set to lose everything.

Over the years Silverpoint and before them Resort Properties duped consumers into purchasing “packs” of weeks as investments, with the promise of rental income and a resale program after two years with a substantial profit to be made on these resales. But as we already know, there was no resale program, just more lies to get the unsuspecting consumer to upgrade and purchase even more to secure the “investments” they have already paid for.

We have seen this progress to the “Company Participation Scheme”, which is exactly the same as the original “investment weeks” apart from the fact the “apartments” are now registered as Spanish SL or limited companies. The promise is the same, an annual income from rentals and then the prospect of selling the “shares” at a later date.

We already know that no one has been paid any rental for last year, we also know that there is no money to pay out these rental dividends. What has been paid out has come from new “investors” purchasing into the scheme, a classic take from Peter to pay Paul, or it could be called a “Ponzi” scheme.

Bob Trotta and Kwang Boon Sim

As we have already seen from the previous articles, vast amounts of money have been moved around the numerous companies set up by Bob Trotta and Kwang Boon Sim in the guise of “intercompany loans”, tax evasion and then spirited away into the Trotta family fortune. All at the expense of you the consumer.

It is a very interesting fact that most of the local staff that worked in various companies around the world were not even aware of how the group was structured, or even how the finances operated. It is also a fact that had the bank and the family done the right thing by their loyal team of workers and their customers most would have been quite happy. Clients would have had good products and resorts with Doug Campbell, his wife Jennifer Campbell, Ragni Trotta and Erin Trotta Westfall could have enjoyed a wonderful future.

The Bank could most of likely been able to close the trust, distributing the wealth to the family… What they have not bargained for was the ineptitude and bully tactics of Alex Lawson. It appears that Alex Lawson is so eager to prove himself to his Alvarez colleagues that he is marauding around the world using aggressive tactics against everyone in his path.

Alex Lawson

He has a complete lack of compassion and with a blinkered outlook on how his decisions affect circumstances elsewhere in the group, he is creating a trail of destruction and is now coming into full view of claims companies and legal teams all over the world.

It is now very likely the end result of the whole program will be Alvarez and Marsal earn a fortune in fees, the Trotta family end up with nothing with the prospect of ending up in jail, the bank losing their license with the possibility of seeing its team members facing charges and the hundreds of consumers losing everything they have purchased.

Alvarez and Marsal Logo

This is by no means the end of our little story, this is only series one, we have already heard from several readers who have travelled to Tenerife to take their holidays at The ParamountClub Paradiso. They have told us of not being able to gain admittance to the resort, being moved to other locations and in some cases being charged to stay. On the subject of the staff, our readers have told us that they have seen them crying as they are unable to do anything to help and now know they are unlikely to get paid. The fall out of the “liquidation” plan being put into action by Alex Lawson is already taking its toll!

Have you purchased any product from Silverpoint, do you want to know where you stand legally?

Would you like to know if you have a legal case to take to court, have your contracts declared null and void and the return of your purchase price?

If you would like further information on these and any other questions, then use our contact page and let us know what when and where you purchased, Inside Timeshare will get back to you and point you in the right direction.

Friday’s Letter from America

Welcome to this week’s Letter from America, we today publish yet another “Nightmare on Timeshare Street” from yet another Veteran, Ron Tzinski. Since we began highlighting these stories, Inside Timeshare has received around 111 complaints from Veterans and how they have been targeted and lied to by unscrupulous sales agents, yet the timeshare companies still allow the deceptions and lies to continue. These are men and women who have given their lives to the service and defence of the country and this is the thanks they receive! Despicable is the only word I can use without the use of profanities.

Part II Timeshare Reinvents Subprime Mortgages

What Wyndham Timeshare Hardship Department?

Veterans Speak Out

Part I Theresa Provides Insights into Wyndham’s Defaults

https://insidetimeshare.com/the-tuesday-slot-35/

http://www.centeronelderabuse.org/veterans.asp

Part III Why centeroneelderabuse.org Suggestions Offer no Help

On July 11, 2018, President Trump signed Executive Order 13844, establishing the Task Force on Market Integrity and Consumer Fraud and identifying the Deputy Attorney General as its chair. The Task Force is part of a government-wide initiative to combat fraud against consumers – particularly the elderly, service members, and veterans – and corporate fraud that victimizes the general public and the government. https://www.justice.gov/fraudtaskforce

By Ron Tzinski, an Army Veteran

June 21, 2019

I am an eleven year Army veteran, retired. I became inactive after Desert Storm when President Clinton decided to reduce the military. I have been inactive since 1993. I have an Honorable Discharge.

I would not be in a dispute with Wyndham had I been told about Wyndham’s Veterans Holidays program. I could have taken advantage of their “Always Low Fees” instead of being driven to foreclosure. I have not made a payment in eight months.  


Always Low Fees, Never Any Pressure

While accommodations are mostly at timeshare resorts, you will not be required to attend a timeshare presentation. Some resorts are already sold out and do not have active sales centers on-site. If the resort is still in sales, at some time during your stay, you will probably be given an opportunity to attend a presentation in exchange for a premium or gift (free dinner, theater/show tickets, amusement/theme park tickets, etc.). Everyone at these resorts is given this same opportunity. If you like the incentive gift and want to attend the presentation, you are welcome to do so. But you are under no obligation and can simply say, “No, thanks.”

Veterans Holidays is a part of Wyndham Worldwide, one of the world’s largest hospitality companies.  https://www.veteransholidays.com/about-us

I bought my Wyndham timeshare in Tennessee October 2016.  October 2017, I talked to someone at the Wyndham Grand Desert about getting out of my timeshare. Instead of getting out, I got talked into buying additional points. They promised that if this purchase was a problem, Wyndham would buy-back the timeshare. They explained the reason for this convenience was because Wyndham self-finances loans. And I was buying a trial product. This made perfect sense.

I am a small business owner on the verge of bankruptcy due to massively decreased income. I have the tax returns to prove it. My family needs dictate that I provide the basic day-to-day necessities for my families now, over a timeshare

I never should have been sold a timeshare in the first place. Even when I bought the timeshare, I made less than $12,000 a year. I’m self-employed. When I bought the timeshare, I wasn’t asked about my income. As Theresa mentioned in her article, she was told a minimum of $75,000 was required to make a timeshare purchase. Also, my wife passed away two years ago, after we had purchased the timeshare. I never even used the points.

I applied for a hardship release. Wyndham started three files on me, but ultimately denied a release. Inside Timeshare sent a draft of this article to Mr Jason Gamel, Sr. VP Legal at Wyndham, and to another Wyndham representative, asking why an annual income of $12,000 a year and death of a spouse would not qualify for hardship. Mr Gamel said at a Florida legislative workshop that Wyndham members need not seek timeshare exit provider services because of Wyndham’s hardship department. You must have to be on welfare to qualify.   

Wyndham does have a release program called Ovations for those without loans:

‘We understand that your situation may have changed since you purchased your timeshare with us and now you’re unable to use it the way you planned. Whether it’s a change in marital status, family needs or vacation preferences, these events impact how and when you choose to travel.’

I just don’t understand the high bar obstacles for release, given Wyndham can take back the timeshare today and sell it to someone else tomorrow for full price. A member can’t even sell the timeshare on eBay for a dollar. Wyndham already has the money I paid until I could no longer afford to make payments. I understand that money is gone. Wyndham is in a win-win proposition, and with no secondary market, the consumer loses.   

‘With Ovation by Wyndham, owners receive the peace of mind that their best interest is being protected, something fraudulent timeshare resale, transfer and cancellation companies cannot offer.’

At least a cancellation company can support you during the demoralizing foreclosure process. Therein lays the rub. You can exit as long as you are paid up. So, what if you are only 2 ½ years into a 10-year loan when your situation changes? And we were told Wyndham self-finances so can easily take back the timeshare. We have no option but foreclosure.

Based on the response we received, Wyndham does not care about me or my situation. I know I am not alone. This Facebook page was started because we need support. At least members deceived can support each other. How sad.

Link to our Facebook: https://www.facebook.com/groups/376743609795740/

I feel that all timeshare companies care about is the money they feel they are entitled to. They care about keeping as many people on the hook as possible. I am sure the units, weeks, and points that everyone is ‘timesharing’ exceed the available inventory. I’m sure that most of the money goes to pay sales presentation incentives and sales staff wages.

We pay a ‘voluntary’ donation to the timeshare PAC ARDA ROC to be our voice, yet ARDA ignores us when we call them out on a violation in their Code of Ethics. Wyndham describes its Ovations program as an award-winning” program. An award was presented to Wyndham by the timeshare lobby ARDA. The president of ARDA is a Wyndham executive.   

I have connected with other veterans. We are now veterans in a different kind of war. The lack of a timeshare secondary market is even more harmful to active duty service members who could lose their security clearances over a foreclosure. Something needs to change, beginning with the non-existent secondary market. It’s a recipe for financial disaster, much like the subprime mortgage crisis.

Afterthoughts by Irene

After reading about Ron’s disappointment with Wyndham’s hardship department, I thought of the legislative workshop I attended in Tallahassee on March 12, 2019. ARDA had proposed a Florida bill that included a provision whereby timeshare exit providers must allow potential customers a 24-hour cooling-off period before signing a contract with an exit company. ARDA and Wyndham were concerned about unfair and deceptive sales practices, yet Ron was told it would be easy to have Wyndham take back the timeshare.

Exit providers and timeshare members wholeheartedly agreed with the cooling-off period as long as timeshare buyers would be allowed 24 hours to consider their decision. This would eliminate the high-pressure “today only or the deal is off” hard sell. The bill ultimately died in committee surely to resurface in 2021.

We are one hundred per cent in agreement that there are many timeshare exit scams, but I’ve been in contact with a few exit service providers who are as sincerely concerned about unfair and deceptive sales practices as we are. “We” are our volunteer Supporters who answer questions for timeshare members filing regulatory and law enforcement complaints for members who feel they experienced unfair and deceptive timeshare sales practices.

Sign this Petition for Timeshare Reform. We are working towards 100,000 signatures by 2021. Over 1,200 have signed. You don’t have to be a timeshare member to sign.

https://www.change.org/p/state-legislators-in-arizona-florida-and-nevada-demand-reform-of-the-timeshare-industry-s-unfair-and-deceptive-practices

Marine veteran Jim Sherwood is a 100% disabled Marine Corp Master Sergeant. Wyndham did resolve Jim Sherwood’s request for hardship, so there is a legitimate hardship department. Mr Sherwood’s article was published on March 8 of this year. We appreciate Wyndham’s response to Jim Sherwood’s request for hardship, but Mr Sherwood was at his wit’s end when he contacted Inside Timeshare, after denials following the VA’s report that he and his wife were unable to travel.   

Thank you to Ron for sharing his experience. Our standard disclosure is that we know there are many happy with their timeshare purchase. That doesn’t make up for thousands of families reporting deceptive and unfair timeshare sales practices. We have organized an outreach committee to seek more disclosure for veterans buying timeshares.

Related article: A Legislative Scoreboard

https://insidetimeshare.com/fridays-letter-from-america-45/

Whistleblowers of America is a nonprofit organization assisting whistleblowers who have suffered retaliation after having identified harm to individuals or the public. Together, we can speak truth to power.

https://whistleblowersofamerica.org/

Self-advocacy groups seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market, and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

Bluegreen Facebook

https://www.facebook.com/groups/180578055325962/

Wyndham Facebook

New: https://www.facebook.com/groups/376743609795740/  

Sapphire Starpoint New: https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F292083584642570%2F%3Fref%3Dshare

Diamond Resort Facebook

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Gold Key Facebook

https://www.facebook.com/groups/1639958046252175/

Inside Timeshare Facebook Group

https://www.facebook.com/groups/2213231165610648/

Thank you, Ron, and also to Irene Parker for her contribution to this article, we would also like to thank all the volunteers who are helping with the advocacy efforts and giving others some hope.

It is such a shame that the timeshare companies act the way they do, they allow their own sales agents to destroy the lives of those who have served, all for what? There is only one word and that is GREED!

Inside Timeshare welcomes your comments and views on this article and any others published, just use our contact page and get in touch with us.

That is all for this week, join us on Monday for Part Six of our exclusive story on Silverpoint Exposed. Have a great weekend.