Start the Week: Opt Out Resolutions Consumer Warning

Welcome to the start of another week with Inside Timeshare, we begin today with yet another consumer warning about what can only be described as a “bogus” company. Yet more readers have been in contact with Inside Timeshare to check on the validity of this company and the claims it makes. You will today see that this company is not what they appear to be and we urge caution if contacted by them.

The name of the company is Opt Out Resolutions, they have a website:

This was registered on 27 November 2018 and the registrant is hidden by privacy protect, this means we are unable to find out who is behind it. The website registration is due to expire on 27 November this year.

According to their website, they are located at the following address:

Canada Square Canary Wharf London E14 5AB

Tel: 0044 (0) 207 183 3515

Email: [email protected]

On the website there are no company details such as Company House Registration or if this is just a trading name for another company. Searches of Company House records show no company registered by the name Opt Out Resolutions.

The most disturbing information which has been given to us by our readers is that this company during their “cold call” claim they are working with and on behalf of a legitimate law firm known as M1 Legal. They are duly registered as a Spanish company with the registration number or NIF B93477016 with all their lawyers duly registered with their respective Bar Associations or Colegio de Abogados.

M1 Legal is also registered in the Uk with the Financial Conduct Authority for “Claims Management Regulation” with the registration number FRN836561.

Inside Timeshare has been in contact with M1 Legal for any confirmation that Opt Out Resolutions are working on their behalf. As you may have already guessed, M1 Legal have no record of this company or any knowledge that they have contracted them to work on their behalf.

According to the website they have a section titled “Recent Victories”, these are in fact taken from the M1 Legal website without their permission and Opt Out are using them as their own.

So this is a blatant lie by the callers and operators of Opt Out Resolutions.

The next disturbing fact is that one of our readers has also sent in the details of the bank account that he should make his payment of almost 4,000€:

Bank name: Open Bank

Account name: Ajalor Jalor

Iban : ES 35 0073 0100 5506 0399 2105


Bank address: Paseo de la Castellana 134

28046 Madrid Spain.

Office Address: Calle Conde de Aranda, 1, 2º Izda

Madrid, 28013

These details were sent to our reader from a James Rowe using the email address [email protected]

As you will notice this account is in the name of a private individual (a very strange name indeed) and not a company account, this should always start the alarm bells to ring!

As we always warn our readers that this is a prime example of why it is important to do your homework and research any company that contacts you out of the blue via a cold call. By making these checks you have nothing to lose, but you do have everything to gain such as not paying and losing your hard-earned cash on the false promises of companies such as Opt Out Resolutions.

If you have been contacted by this company please let Inside Timeshare know, If you are contacted by any company regarding your timeshare and especially regarding claims and cancellation of contracts, please use our contact page and we will help you to find out if they are genuine and will do what they say.

Marriott Contracts Circumvent Spanish Laws

Welcome to the end of another week, today Inside Timeshare reports on how clients purchasing Marriott timeshares in Europe have been duped and how Marriott has circumvented the strict Spanish laws on the sale of timeshare. This has recently come to light as many clients have contacted Inside Timeshare to see if they have a case in the Spanish Courts.

As we know any timeshare purchased in Spain or any of her territories are subject to the laws of Spain, a very disturbing fact has now emerged. It involves the sales of timeshare at the Son Antem Resort in Mallorca.

From the many reader’s enquiries, we focus on just one, it begins in summer of 2007 when our reader was on holiday in Mallorca and was “invited” to attend a presentation on the Marriott Vacation Club at Son Antem. He attended the presentation and was duly impressed with the standard of the resort and the “benefits” of owning a timeshare membership with Marriott.

Our reader eventually agreed to purchase a membership to MVC believing that his home resort was going to be Son Antem. This belief was reinforced by the salesperson conducting the presentation and eventually by the manager when they decided to purchase.

Son Antem Resort Mallorca

When they first began their membership everything appeared to be going well, they didn’t have any problems with booking their holidays and do admit they were very impressed with the standards. But over the years things began to go wrong, maintenance fees began to rise and they now found they were having a great deal of difficulty in making any reservations for the times and resort they wanted. The excuse, as usual, was “no availability”.

Our reader had heard about other owners taking their timeshare companies to court and having their contracts declared null & void with the return of all their money. Making his enquiries he found that his membership was contrary to the laws of Spain and it looked as though he had a valid claim. His membership is a points-based system with a contract that runs in perpetuity. This contravenes Law 42/98 which makes points and floating weeks systems illegal and also limits the duration of a contract to a maximum of 50 years.

This particular reader was directed to Inside Timeshare and duly contacted us to see if he had a valid and viable claim. Unfortunately for him, the news was not good.

Emailing copies of his contract and maintenance bills Inside Timeshare found that his contract was not covered by Spanish law. All the paperwork was processed at Marriott in the USA and shows no Spanish entity. All the documents were stamped by a US notary and the deposit and payments were made through the US in dollars.

His annual maintenance bill was sent from the US and paid directly to Marriott in the US. Now we do know that many timeshares in Spain were sold with the timeshare companies using UK or BVI Limited entities. But the courts have ruled that as the timeshare was purchased in Spain and are based in Spain then Spanish law has jurisdiction and this was just an attempt to get around the law.

But this was not all, our reader actually believed (as he was told this by the sales department) that his home resort was Son Antem in Mallorca, but as Inside Timeshare pointed out all his paperwork shows that his purchase was with Marriott Vacation Club International with his home resort listed as The Manor at Ford’s Colony in Virginia.

The Manor at Ford’s Colony

Needless to say, he was very taken aback at this news, it also appears to explain why he was having difficulty in making his reservations at Son Antem.

This now leaves this particular client without a legal leg to stand on, his only option now is to relinquish and lose over $18,000 for a timeshare that has become a burden and is virtually unusable.

We do know that when on a presentation and then deciding to purchase, clients have very little time to fully read and comprehend the paperwork and contracts. It is also a fact that very few will ever read them in full even after returning home from their vacation, as with this particular reader it is not until problems arise and they seek advice that they found out they do not own what they thought. Had he known that his timeshare home resort was in the US and not at Son Antem, Mallorca, he would not have purchased it.

This story does show the need to go through documents thoroughly and to do so within the 14 days cooling-off period. If you find during this time that you have purchased something that you were not aware of then at least you will have the legal right to cancel.

Once again we see the timeshare industry finding ways to flout the laws of the countries that they are operating in, leaving purchasers with no legal rights and recourse.

If you own any timeshare interest with Marriott it is important that you check your documents thoroughly, if you are not sure what to look for then please use our contact page and Inside Timeshare will help you check.

That is all for this week, we wish you all a very good weekend and please join us again next week for more on the murky world of timeshare.

Anfi: Are Maintenance Fees used for Maintenance?

Back in October 2019, Inside Timeshare published “Welcome to Cockroach City”, this article featured the disgusting state of a once well-regarded resort, Blue Bay Beach Club, formerly known as Airtours Beach Club. The article focused on the experience of one of our readers who originally purchased a “5-star” penthouse apartment at the resort and now shows the dilapidated state it has now become.

This is becoming a very common problem with many timeshare resorts, one reason that is being muted as the cause is the number of non-member rentals that these resorts are now taking in. Owners are finding that the “exclusive” members only policy has gone out the window as greed has taken over and the resorts are out to make as much money as possible. Obviously at the expense of those who paid thousands to become members.

Recently Inside Timeshare was sent the following photographs from a very concerned reader, these pictures show what greeted them when they arrived at their own resort Anfi del Mar in Gran Canaria.

What Anfi used to look like, a little different than today!

Anfi was once known as the flagship timeshare resort of Europe, originally the brainchild of Bjorn Lyng, the resort was luxury, to say the least. It certainly had the wow factor, as attested by the many owners who originally purchased, but today it seems to be a different matter.

This is not the first time Inside Timeshare has received these types of complaints, so what has brought this once excellent resort to this state?

When you consider the number of members at Anfi and the amount of money that Anfi receive each year from them in the form of high maintenance fees, it does make you wonder where this money is going, certainly not on general upkeep and maintenance.

As we have reported and what has been reported in the Spanish media regarding the movement of funds between the many accounts held by Anfi, we just wonder if the problem lies with the maintenance fees being moved as “inter-company” loans to cover the costs due to the amount that Anfi are now losing in the courts. It is a very distinct possibility, one the supplier of the pictures has also thought of.

It is such a shame that these wonderful resorts are now just becoming run of the mill and dilapidated due to the lack of investment in the apartments and furniture. It also does not help when every Tom, Dick and Harry can book into a resort that was once exclusive and treated with respect by the members, after all the members “owned” the resort!

Is your timeshare resort looking tired and dated, are you fed up with non-members renting and usually for less than your maintenance fees?

If you can answer yes to this question and would like to know if your own timeshare contract is illegal, then use our contact page and Inside Timeshare will show you what options you have.

Link to the article “Welcome to Cockroach City”.