MacDonald Hotels & Resorts: Members Complaints

Yesterday, Inside Timeshare published the ongoing story of Mrs B and her continued battle with MacDonald Hotels and Resorts, within hours of publishing, Inside Timeshare began receiving emails from many more disgruntled members. Today we give you a selection of those we have received, some have already been in touch with Inside Timeshare in the past and given updates. Once again it is the same old “horror” stories.

The first is one email received was received in March, just like Mrs B they are elderly, have health and finance issues, yet what does MacDonalds do about it, attempts to “extort” even more money from them.

Dear inside timeshare

I wonder if you could help us

We have a timeshare (now points) at Villa Cana  Spain managed by MRH

My husband is 82 this year and neither of us is working

We can no longer afford to pay the management fees of over £500 per year

All we have as income is pension credit

When the fees came up in January I contacted MacDonald’s and explained the situation to them and asked if we could hand back the certificate

They said no

They told us that if we paid the maintenance fees this year we could buy ourselves out In September 2020 for £2128 I explained that even if we paid the fees we still couldn’t afford to use the points as airfares and insurance are now beyond us

They weren’t interested

So we have struggled and managed to pay the fees monthly and budgeted witch has been very difficult to have the £2128 by September

This morning we got a letter to say that if we wanted to relinquish the week we will have to do it, and pay all the money before the end of April they have changed the dates

But even then they may not accept the request

Surely they can’t do this

We have always no matter how difficult it has been over the years paid the fees.

I even sent them a letter from pension credit so they could see exactly how much we have coming in each month

The worries of getting the money together by September was making my husband ill I dread to think what this will do to him

I would be grateful for any advice or suggestions you could give us

Regards

Mr & Mrs X

Then a couple of weeks later Mrs X emailed the following, as you will see they have decided to let MacDonalds instigate court proceedings as they will not be paying the “exit” fee.

Hi Charles, I’m still out here

Looking forward to seeing what you have coming up re MRL

After a great deal of thought my husband and I have decided we are going to finish paying the maintenance fees for this year then send the certificate back to them with a letter explaining the situation yet again

At that point we won’t be in any arrears, but won’t be paying the exit fee

They can then only take us to court or refer to debt collection for the exit fee

Even then they can’t get blood from a stone. If we haven’t got anything (money) they can’t get any we don’t even own our own home

Also something that has crossed my mind is that the amount of owners that are struggling financially at the moment won’t be paying

The maintenance fees according to there contract takes into consideration the lost fees not paid (Insider comment: this means they will increase next years fees).

So I dread to think what next years fees will be

Take care have the best Easter you can under the circumstances

And stay safe 

Regards

Mrs X

Then yesterday Mrs X emailed with an update after a call from MacDonald’s informing them their week for June has been cancelled.

If you don’t remember me I contacted you a while ago the out MacDonald timeshare in Villa Cana Spain

Firstly I do hope you are keeping well and not got cabin fever yet

If you remember I had issues with the cost and the changing times of the exit fee

As a follow up I had a call from them yesterday to tell me our week would be cancelled in June due to the covid pandemic (as expected) the women wanted to know if I  would like to transfer our week to next year. I said no because we wouldn’t be using it because of husbands ill health and inability to travel (transfer fee £78) anyway long story short she pushed and pushed coming up with I could use the points in their resorts in England.  Again no because my husband can’t travel.

Well she said maybe you might like to go with a friend or other family member

I explained I couldn’t go away and leave my husband on his own, to which she replied

You might need a respite break at some point

I’m sorry but this is now going too far

We got into the conversation of exiting she pushed for the end of April saying if I left it-until  September I wouldn’t be accepted for exit.

Surly it’s got to be illegal to continue to make you pay for something you no longer want or use

Regards Mrs X

Link to a previous article where MacDonalds required £10,000 to exit.

https://insidetimeshare.com/more-disgusting-behaviour-from-macdonald-resorts/

In another email from a regular reader thanks Inside Timeshare for continuing to expose MacDonald Hotels for what they are, he also includes an update on his own situation and threats from the MacDonalds bloodhounds the law firm Shepherd and Wedderburn.

Hi again Charles, I hope you are well. Congratulations on your continuing exposés on this scurrilous organisation and its toadying legal reps. My wife and I have also just received the anticipated ‘Letter Before Action’ from Shepherd+Wedderburn! Coincidentally almost 6 (prosecution?) years after the dubious TATOC/MRL SGM that enabled MRL to seize ‘owners’ fixed weeks! But, more about MY woes at a later date – if you can abide listening to anymore injustices perpetrated by that shower of sh.te (Sc. abr.)

There were then two comments posted by Jimmy Justice, which is a pseudonym for another regular reader. His first post gives some very interesting information about the CEO Michael Stott.

Michael Stott is the relatively newly appointed CEO of MacDonald Resorts, “As a business we aim to get it right first time every time for our customers but if something is not right we put it right immediately” he needs to review what he quoted on his LinkedIn page and the case involving Mrs B that has been going on for 4+ years! and put that right. If not he needs to remove this statement from his profile as it is blatantly incorrect. Mr Stott do the right thing and call the dogs off.

Jimmy Justice

https://www.linkedin.com/in/michael-stott-107a8318/?originalSubdomain=uk

Jimmy Justice then posted the following comment.

He is the writer of all of the Relinquishment letters in an attempt to bully the clients to take up the opt-out (escape clause) which requires a payment of 4 times maintenance to be free of them. This was I believe sent out late March with an acceptance date of 30th April right in the middle of a national crisis when people are out of work and struggling. He is already building up a dubious reputation.

Jimmy Justice

Even they would be ashamed

If anyone is in any doubt as to the despicable practices of this company, these few emails along with the ongoing saga of Mrs B should leave everyone with no illusions that this is one company that should be closed down and never allowed to operate any timeshare business.

Inside Timeshare will continue to publish everything about MacDonald Hotels and Resorts and their treatment of the members who have made Donald MacDonald a fortune over the years. All we can say is shame on you Donald and an even bigger shame on you Michael Stott for following these outrageous practices of your predecessors!

This is not business this is “MAFIA EXTORTION”!

If you are a MacDonalds “member” and have had experiences such as these please use our contact page and tell us your story.


4 Comments

  • Jimmy Justice

    May 1, 2020

    The antics of this organisation especially at this time of suffering arenothing short of deplorable . The people concerned are obviously in great distress and it is hoped that they have support in their lives .
    Whilst i have spoken about Michael Stott he is not alone in this victimisation and from all of the information provided to me there are 2 other perpetrators of this misery .
    The first is “rangers bob”
    Robert Scott is the Finance Director at MacDonald Resorts Ltd, a position he has held for 15 years. He is the driving force behind the misery that has been inflicted on the Former Fixed Week Owners now Points Owners. Not age or ill health stands in the way of his and their relentless pursuit of anyone who stands up to this organisation. He attends all of the major court cases representing this despicable organisation.

    All other court appearances are covered by Melissa Wilson Smith aka Melissa Smith of Members Services (see linkedin.com/in/melissa-smith-42254b93.) “I am a key driver of Company goal attainment, an excellent multi-tasker and problem solver with the tenacity to provide the customer with the best possible service” . I suppose by her actions she will feel that she is a key driver of Company goal attainment by getting the poor unfortunates who cannot pay for one reason or another to court——–is this the best possible customer service —i think not .

    Reply
    • Timeshare Insider

      May 1, 2020

      Thank you Jimmy Justice, this has also been published in today End of the Week article. Keep them coming Jimmy.

      Reply
  • Jimmy Justice

    May 1, 2020

    ooops i forgot to say regarding the gentleman who wrote about Shepherd and Wedderburn and the ” Letter before Action ” which office of that organisation wrote to him does this emanate from the London office or from a Scottish Office . Why should they be immune from greater scrutiny.

    Reply
  • jimmy justice

    May 6, 2020

    It appears from the input i have been receiving that the threatening pressure letters causing the misery emanate from the Edinburgh Office of Shepherd and Wedderburn rather than the London office .

    It is Thomas McFarlane of the Edinburgh Office who is the instigator of all the letters threatening court action. He attends the court appearances with Robert Scott and/or Melissa Wilson Smith. He works within the Commercial Disputes and Regulation Department, the Senior Associate being Matt Phillip
    (thomas mcfarlaneshepwedd.com/people/thomas-macfarlane)

    A reputable firm of solicitors chasing vulnerable people who cannot defend themselves.

    Reply

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