Yesterday, Inside Timeshare published the ongoing story of Mrs B and her continued battle with MacDonald Hotels and Resorts, within hours of publishing, Inside Timeshare began receiving emails from many more disgruntled members. Today we give you a selection of those we have received, some have already been in touch with Inside Timeshare in the past and given updates. Once again it is the same old “horror” stories.
The first is one email received was received in March, just like Mrs B they are elderly, have health and finance issues, yet what does MacDonalds do about it, attempts to “extort” even more money from them.
Dear inside timeshare
I wonder if you could help us
We have a timeshare (now points) at Villa Cana Spain managed by MRH
My husband is 82 this year and neither of us is working
We can no longer afford to pay the management fees of over £500 per year
All we have as income is pension credit
When the fees came up in January I contacted MacDonald’s and explained the situation to them and asked if we could hand back the certificate
They said no
They told us that if we paid the maintenance fees this year we could buy ourselves out In September 2020 for £2128 I explained that even if we paid the fees we still couldn’t afford to use the points as airfares and insurance are now beyond us
They weren’t interested
So we have struggled and managed to pay the fees monthly and budgeted witch has been very difficult to have the £2128 by September
This morning we got a letter to say that if we wanted to relinquish the week we will have to do it, and pay all the money before the end of April they have changed the dates
But even then they may not accept the request
Surely they can’t do this
We have always no matter how difficult it has been over the years paid the fees.
I even sent them a letter from pension credit so they could see exactly how much we have coming in each month
The worries of getting the money together by September was making my husband ill I dread to think what this will do to him
I would be grateful for any advice or suggestions you could give us
Mr & Mrs X
Then a couple of weeks later Mrs X emailed the following, as you will see they have decided to let MacDonalds instigate court proceedings as they will not be paying the “exit” fee.
Hi Charles, I’m still out here
Looking forward to seeing what you have coming up re MRL
After a great deal of thought my husband and I have decided we are going to finish paying the maintenance fees for this year then send the certificate back to them with a letter explaining the situation yet again
At that point we won’t be in any arrears, but won’t be paying the exit fee
They can then only take us to court or refer to debt collection for the exit fee
Even then they can’t get blood from a stone. If we haven’t got anything (money) they can’t get any we don’t even own our own home
Also something that has crossed my mind is that the amount of owners that are struggling financially at the moment won’t be paying
The maintenance fees according to there contract takes into consideration the lost fees not paid (Insider comment: this means they will increase next years fees).
So I dread to think what next years fees will be
Take care have the best Easter you can under the circumstances
And stay safe
Then yesterday Mrs X emailed with an update after a call from MacDonald’s informing them their week for June has been cancelled.
If you don’t remember me I contacted you a while ago the out MacDonald timeshare in Villa Cana Spain
Firstly I do hope you are keeping well and not got cabin fever yet
If you remember I had issues with the cost and the changing times of the exit fee
As a follow up I had a call from them yesterday to tell me our week would be cancelled in June due to the covid pandemic (as expected) the women wanted to know if I would like to transfer our week to next year. I said no because we wouldn’t be using it because of husbands ill health and inability to travel (transfer fee £78) anyway long story short she pushed and pushed coming up with I could use the points in their resorts in England. Again no because my husband can’t travel.
Well she said maybe you might like to go with a friend or other family member
I explained I couldn’t go away and leave my husband on his own, to which she replied
You might need a respite break at some point
I’m sorry but this is now going too far
We got into the conversation of exiting she pushed for the end of April saying if I left it-until September I wouldn’t be accepted for exit.
Surly it’s got to be illegal to continue to make you pay for something you no longer want or use
Regards Mrs X
Link to a previous article where MacDonalds required £10,000 to exit.
In another email from a regular reader thanks Inside Timeshare for continuing to expose MacDonald Hotels for what they are, he also includes an update on his own situation and threats from the MacDonalds bloodhounds the law firm Shepherd and Wedderburn.
Hi again Charles, I hope you are well. Congratulations on your continuing exposés on this scurrilous organisation and its toadying legal reps. My wife and I have also just received the anticipated ‘Letter Before Action’ from Shepherd+Wedderburn! Coincidentally almost 6 (prosecution?) years after the dubious TATOC/MRL SGM that enabled MRL to seize ‘owners’ fixed weeks! But, more about MY woes at a later date – if you can abide listening to anymore injustices perpetrated by that shower of sh.te (Sc. abr.)
Michael Stott is the relatively newly appointed CEO of MacDonald Resorts, “As a business we aim to get it right first time every time for our customers but if something is not right we put it right immediately” he needs to review what he quoted on his LinkedIn page and the case involving Mrs B that has been going on for 4+ years! and put that right. If not he needs to remove this statement from his profile as it is blatantly incorrect. Mr Stott do the right thing and call the dogs off.
Jimmy Justice then posted the following comment.
He is the writer of all of the Relinquishment letters in an attempt to bully the clients to take up the opt-out (escape clause) which requires a payment of 4 times maintenance to be free of them. This was I believe sent out late March with an acceptance date of 30th April right in the middle of a national crisis when people are out of work and struggling. He is already building up a dubious reputation.
If anyone is in any doubt as to the despicable practices of this company, these few emails along with the ongoing saga of Mrs B should leave everyone with no illusions that this is one company that should be closed down and never allowed to operate any timeshare business.
Inside Timeshare will continue to publish everything about MacDonald Hotels and Resorts and their treatment of the members who have made Donald MacDonald a fortune over the years. All we can say is shame on you Donald and an even bigger shame on you Michael Stott for following these outrageous practices of your predecessors!
This is not business this is “MAFIA EXTORTION”!
If you are a MacDonalds “member” and have had experiences such as these please use our contact page and tell us your story.