End the Week: Another New Claims Company and Court News

Here we are again, the end of another week, we began with an update on JSD Group Ltd and the number of emails received by Inside Timeshare from owners who have been called by them regarding timeshare claims. These same readers have now been contacted by JSD again, this time it is for the solar panels they had fitted. We also published some of the latest news from the courts in which our old friends Anfi lost yet again at the pre-trial stage with the judge deciding there was no need for the case to go to a full trial. We then gave an update on Club Paradiso, it appears that Alvarez and Marsal, the administrators of Club Paradiso which as we know is in liquidation, have been unable to find a third party willing to take over the management of the Club. Not good news for members. There was also an article on a very dodgy “exit” scheme put into place by Belton Woods Lodges Ltd. Today we end with the latest new “claims” company to appear and news from the courts in Tenerife in which Diamond Resorts lose another case.

It has only been a couple of months since Inside Timeshare warned of the proliferation of new “claims & exit” companies, today we publish details of the latest to emerge, Themis Resolutions.

We can’t say Ltd or SL company as there are no company details on their website, in fact when searching for this company, absolutely nothing comes up, it is if they don’t actually exist!

The website


It was only registered on 16 September 2020 and is set to expire on 16 September 2021, yet again a “claims & exit” company that has just emerged with no company details and registering the website for only 1 year. The registrant is hidden so there is no indication who is behind or who owns it. Not very confidence building so far!

On the contact page there is the usual form to fill in and submit, a telephone number: 01935 548 026, the STD code is for Yeovil in Somerset and the email address:

[email protected]

Considering the website is very basic and obviously lacking in any genuine company information, it is actually surprisingly well written. The information is relatively accurate and makes references to the various laws and EU Directives that have been put in place. Well, I should think so, Much of what has been written has actually been pilfered from Inside Timeshare.

Our reader after being called was sent an email signed by Dawn Knott from Customer Care, confirming what they had been told during the call, after the “thank you for speaking with us today” greeting it goes straight to “here are some articles to read” and then a link to one of our articles on the liquidation of Silverpoint.

The rest of the email is again taken from the article, although slightly rewritten, it goes on to explain the situation with the bankruptcy of Silverpoint, which then leads to the paragraph about claims in the “Commercial Court” and Civil Courts.

The last part of the email goes on about making a claim against a credit card company or the bank using Section 75 of the Credit Consumer Act 1974. Now considering they show no association with any law firm or explain if they will actually employ a lawyer to take a case to the Spanish courts, it certainly looks like they will be using the usual scenario.

As we already know, the majority of these “claims & exit” companies will state that the contract needs to be terminated first and then they will do the claim. For this, they will charge a hefty sum to do the “exit” and then they will make a claim. Well, first we know that once a contract is cancelled, then no claim can be taken to court, this then leaves section 75.

At present, it is not actually clear if Themis Resolutions is actually going to carry out these claims or if the website itself is just a “lead generator” where they “sell” clients to other companies, if so which ones? Whichever they are, it is quite clear that due to the severe lack of transparency, this is one “cold caller” and website you should be very wary of.

We now finish this week with news from the Court of First Instance No 3 of Granadilla de Abona, Tenerife.

In this case, the defendant was Diamond Resorts Tenerife Sales SL, who has now been ordered to repay a now-former member over 49,000€ plus legal interest. The contract again was declared null and void.

It was the usual infringement of the law which made this contract illegal on at least three counts, it was in perpetuity, longer than the 50 years allowed by law. The contract also included a points-based system, which has been deemed illegal on numerous occasions by the Supreme Court. There was also the illegal taking of deposits with the statutory cooling-off period.

The English client was represented by the Lawyer Miguel Angel Melian Santana, with the client being assisted by Claims Consultant Jake Kaiser both of Canarian Legal Alliance.

That is all for this week, if you have received any calls and would like to know if the company is genuine, or if you have any questions or comments on any article published, please use our contact page and Inside Timeshare will get back to you.

Have a great weekend and stay safe.

One Comments

  • Carole Allen

    October 9, 2020

    I have been cold called by Timeshare Advice Centre. Is this a legitimate company?


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