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The Tuesday Slot

Welcome to The Tuesday Slot, we begin with news from Irene Parker and her Legal Defense Fund in the Diamond Resorts v Finn Law Group case, as of last night (after today’s article was submitted) it is now standing at $3,999. What a great start, keep the donations coming in. Here is a fine example of the work Irene has undertaken, we are also more than grateful to timeshare resorts who have been working with the elderly and the infirm to voluntarily take back timeshares. Irene reported that in just the last few weeks, by making sure timeshare owners who don’t know where to turn, or who to call, get pointed in the right direction. Irene has been doing a little detective work for them to make sure the timeshare member or owner has the right department or person to talk. You would think this would be an easy task, but due to age-related concerns or disability, small tasks can become mammoth in size.

Yesterday a struggling elderly couple in their 80s stayed on the line while Irene was able to put them in touch with a company that really does have a responsible exit. The company representative walked the couple through the process while Irene stayed on the phone. Maybe there is hope that we can turn Timeshare Wars into Timeshare Cooperation by having exit companies refer timeshare members and owners with fully paid for timeshares to Inside Timeshare and we will do what we can to keep up the pace of our readers seeking release.

Irene Parker’s $25,000 Legal Defense Go Fund Me Campaign

Launched: September 26, 2019

A Progress Report:  Diamond Resorts v Finn Law Group 

October 1 Update: Over $3,000 donated since Friday Towards $25,000 Goal!

Please donate $10 (or more) to my GoFundMe and let your voice be heard!

https://www.gofundme.com/f/irene-parker-diamond-resort-legal-defense-fund?utm_medium=email&utm_source=product&utm_campaign=p_email%2B2300-co-team-welcome

By Irene Parker

Borrowing a page from NPR, America’s version of the BBC, we are interrupting our regularly scheduled articles to meet our fundraising goal of $25,000.

My GoFundMe is a Legal Defense Fund to cover legal expenses concerning a lawsuit Diamond Resorts filed against Finn Law Group in 2015. I received a subpoena to produce documents it would be humanly impossible, as an individual, to produce without technological and legal support. 

#2 of 13 subpoenaed demands: The term “computer materials” shall mean any and all files from any personal computer, notebook or laptop computer, (we gave one old laptop to a Wisconsin Diamond member when he was here in Florida. He asked if he could stop by my house for help with regulatory filings. Diamond called him before we finished the third regulatory filing. He resolved his dispute after he returned home and was able to get the deception he recorded out of his phone. He mentioned his son’s computer broke down, so my husband gave him my old laptop he had been tinkering with.) To continue: file server (This is what got Hillary in trouble), minicomputer, main-frame computer, or other storage devices, including, but not limited to, hard drive disk drives or backup or retrieved electronic information, including, but not limited to e-mail. All relevant files that are still on the storage media, but are identified as “erased but recoverable,” are to be included. 

This is one of those, “Honey, can you help me with this?” My husband Don is pretty good with computers.

It is ironic that hundreds of Diamond members have sent hundreds of complaints to Diamond and to the timeshare lobby ARDA and ARDA ROC, a Political Action Committee, and it is no secret I review members’ reports of unfair and deceptive sales practices. ARDA and ARDA ROC have ignored all complaints. (ARDA is closely related to the law firm Baker Hostetler that deposed me for six hours and issued the subpoena). Diamond CEO Michael Flaskey sits on ARDA’s board and has oft-quoted his concern over unfair and deceptive sales practices perpetrated by timeshare exit company providers.       

I am humbled and grateful, having received over $3,000 in GoFundMe contributions since Friday. GoFundMe has accomplished much good for so many. 

My Inside Timeshare September 24, 2019 article explains the subpoena.

https://insidetimeshare.com/the-tuesday-slot-49/

Rather than an article today, I offer two highlights from this past week. Resorts tell me they are inundated with owners calling seeking timeshare release.

From Frank Hennessey, age 78 to XXX Resort

August 21, 2019

I purchased an XXX timeshare on Nov. 15, 2013, from XXX Resort for $7,900. After complaining about lack of availability, I was told the unit I had was not very desirable and I should upgrade to a better unit. On July 23, 2015, I purchased from XXX unit 202 at XXX sales price $15,900. 

As of September 2019, I have never been able to use this or any property I was promised. Not once.  Because of some medical problems I have experienced in the last few years – knee surgery (ACL repair) hip replacement, knee replacement, broken arm, 10 broken ribs with punctured lung (5 days in hospital) I do not wish to remain in this contract 

Please contact me. I reached out to ARDA’s Coalition for Responsible Exit, but xxx was not listed. The timeshare is fully paid. September 13, 2019, I E-mailed ARDA and informed them of my wish to cancel my contract with XXX and would appreciate their help. I’m waiting for a reply.

Frank Hennessey

ARDA Coalition for Responsible Exit

https://responsibleexit.com/

Frank did receive a release.

#2 Helene Broome (same resort)

Helene Broome, age 88

September 26, 2019

To Ms. Parker, (an excerpt) from the resort:

I wish that we could take back the units of every owner who calls us with a sad story.  Unfortunately, the condo association could not afford to pay all of their fees. We will make an exception for Mrs. xxx and send her a Quit Claim Deed to terminate her ownership. 

From Irene to Ms. xxx

Helene is 88 years old, she has just been denied (I later learned gave up) her driver’s license, she’s a widow, uses a walker. Do you have to be in a permanent coma? Holding people 88 years old hostage is not healthy for the industry. 

I am grateful you will make an exception in Helene’s case.

Thank you, Irene

Ricard is 89. An exit company was going to sign him up for $4,000, even took Richard to Disney for a chicken dinner. I made one call to Welk Resort to make sure Richard could easily reach the right person.  

https://insidetimeshare.com/the-tuesday-slot-48/

I have heard from about 60 Legacy owners in the last few months. Some resorts have worked with their owners. Some will not. Seniors are terrified of the foreclosure process. I am working on a good, bad, and ugly report of exact figures. 

Mr. Kenneth McKelvey, of Defender Resorts, Chairman of ARDA ROC, testified March 12, 2019, at a Tallahassee legislative workshop I attended:

“Most of the developers I know and certainly most of the timeshare managers I know, and I managed timeshare properties for thirty years… every single resort had a dissolution policy, every single one! There was a way to get out. You had to come to your management company, and based on what the board of directors instructed us (the management company) to do in the terms if they had to pay a fee or if they had to be current, whatever those situations were, we did not have a one that did not have a dissolution policy and a hardship policy….”

https://insidetimeshare.com/http-insidetimeshare-com-p5261/

The lawsuit Diamond Resorts filed against Finn Law Group      

Finn and Diamond signed a settlement agreement in 2015 because Finn was bringing so many cases against the company, according to Diamond’s lawsuit.

Diamond says Finn disclosed the contract to third parties, violating an agreement to keep it confidential. But Finn responded in court that Diamond failed to cancel some of the contracts it had promised to, while the timeshare company also violated the confidentiality agreement, rendering the contract void.

https://www.orlandosentinel.com/business/os-bz-orange-lake-timeshare-finn-20180404-story.html

We seek to provide timeshare members with a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market, and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://tug2.com/Home.aspx

https://www.barnesandnoble.com/w/everything-about-timeshares-wayne-c-robinson/1129749757?ean=2940161600962

Free at Last Timeshare Support Course offered by Straight-A-Guide

https://www.udprep.info/june

Bluegreen Facebook

https://www.facebook.com/groups/180578055325962/

Wyndham Facebook

https://www.facebook.com/groups/376743609795740/

Wyndham Carriage Resorts Facebook

https://www.facebook.com/groups/CHCROwners/

Sapphire Starpoint  https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F292083584642570%2F%3Fref%3Dshare

Diamond Resort Facebook

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Gold Key Facebook

https://www.facebook.com/groups/1639958046252175/

Inside Timeshare Facebook

https://www.facebook.com/groups/2213231165610648/

Thank you Irene for another report on the work that you and our other advocates do free of any charge, to all our readers Inside Timeshare asks that you help by making a donation to the Defense Fund. Only together can we beat the monster that is the timeshare developers.

Tomorrow Inside Timeshare will be publishing a report from El Diario a Spanish newspaper titled “A court seizes the first properties of the giant ‘timesharing’ in the south of Tenerife’. Inside Timeshare has already published on this subject but the El Diario report only goes to reinforce the fact.

Friday’s Letter from America

Welcome to this week’s edition of Letter from America, today we publish the launch of the GoFundMe Campaign for Irene Parker and her Legal Defence Fund concerning the subpoena in connection to Diamond Resorts v Finn Law Group. Even before the official launch $1,600 has already been raised and in a separate initiative, a further $1,700 has also been donated. With responses like this, it will not be long before the target is reached. Please show your support for the work that Irene has done on behalf of so many members, especially the elderly and the veterans.

Irene Parker’s $25,000 Legal Defense Go Fund Me Campaign

Launched: September 26, 2019

https://www.gofundme.com/f/irene-parker-diamond-resort-legal-defense-fund?utm_medium=email&utm_source=product&utm_campaign=p_email%2B2300-co-team-welcome

My GoFundMe is a Legal Defense Fund to cover legal expenses concerning a lawsuit Diamond Resorts filed against Finn Law Group in 2015. I received a subpoena to produce documents it would be humanly impossible, as an individual, to produce without technological and legal support.  

I have listened to, or have read, complaints from over 1,000 timeshare families. Approximately 20% are from veterans and active duty service members. Over 700 of the complaints are members of Diamond Resorts. When asked a legal question, or when an angry and desperate timeshare buyer doesn’t have the time or temperament to self-advocate, or the member has reached the end of his or her regulatory filing rope, I refer to one of seven law firms I know and trust.

It is apparent Diamond Resort intends financial harm to my family. I was deposed for six hours by Baker Hostetler. I answered many questions affirming I have never been compensated or received anything of value from a timeshare member or from a law firm. I am at 52 volunteer hours per week due to the volume of callers and the level of desperation expressed by those who seek to be rid of their timeshare.

Finn Law Group is a respected law firm. The firm has top AVVO and Martindale-Hubble ratings and an A+ BBB rating. Recently, Finn Law Group filed a national multi-million dollar class action case against Capital One over data theft. In 2015, the firm settled a class action filed against Bluegreen, Equifax and Experian which resulted in 11,000 Bluegreen members able to get the fatal foreclosure designation expunged from their credit reports. Going forward, Bluegreen is not allowed to report a loan default as a foreclosure for their right-to-use product.   

https://www.businesswire.com/news/home/20151222006023/en/Finn-Law-Group-Settles-Consumer-Class-Action

Mike Finn has been practising law for nearly 50 years and has never been charged or faced disciplinary proceedings.

Mike Finn of Finn Law Group (Highlight link right click and open in new tab)

https://www.finnlawgroup.com/about-finn-law-group/attorney-credentials/

My timeshare journey began in July of 2015 when my husband Don and I were invited to be interviewed by the late Las Vegas attorney, Bob Massi, on his FOX News show Property Man. I wrote to Bob after experiencing a timeshare presentation at Diamond’s Grand Beach Resort in Orlando that was unpleasant, predatory and deceptive. My Inside Timeshare Tuesday Talk September 24, 2019 article explains the subpoena with a link to my 2016 article: The peasant of Venice and the Queen of Versailles. https://insidetimeshare.com/the-tuesday-slot-49/

Inadvertently, I became a contributor for Jim Cramer of CNBC Mad Money’s investment news service TheStreet. I also wrote articles for Op-Ed News, and currently, I publish articles about timeshare for Inside Timeshare on Tuesdays and Fridays (Tuesday Talk and Friday’s Letter from America). Inside Timeshare is based in Spain. Collectively, I’m told my readership has grown.

Of the 700 Diamond Resort families that have contacted me through Inside Timeshare, or through Social Media, over 100 are Platinum Diamond members.   These highest loyalty level members reported that they bought timeshare points they believed could be used to pay maintenance fees, only to learn later no such program existed. Other complaints are about being told if they purchased additional points, they would be able to resell points. Timeshares have no secondary market value.

I have retained two law firms. For over three years, attorneys I have gotten to know have provided timeshare members and me free legal advice. This has often been in the form of an initial consultation – when the timeshare member must make the decision to retain counsel or self-advocate.

Diamond’s contract has a class action ban that must be “opted-out” of within 30 days of signing the contract, forcing binding and private arbitration. In the trial I attended, Diamond Resorts v Austin Aaronson, an attorney representing Diamond stated Diamond had only lost one arbitration case. In the complex contract, there is a sentence that states, “I did not rely on any verbal representation to make my purchase.” Thus, self-advocacy has been a better alternative for many. The process requires contacting the resort, and if dismissed, filing a series of appropriate regulatory complaints.

Indirectly, the attorneys I’ve retained are representing you, the timeshare buyer who experienced unfair and deceptive sales practices because Diamond offered me a refund after I filed a complaint with the Arizona and New York Attorneys General. I refused to sign Diamond’s non-disclosure agreement.

So, the financial harm directed against my family is the cost of responding to a subpoena. Two law firms have been representing me pro bono for over a year, but this recent action goes beyond what should be expected from any attorney who has generously donated many billable hours to our cause.  

The lawsuit Diamond Resorts filed against Finn Law Group      

Finn and Diamond signed a settlement agreement in 2015 because Finn was bringing so many cases against the company, according to Diamond’s lawsuit.

It says in its latest lawsuit documents that the contract required them to cancel a number of contracts for Finn’s clients, while Finn agreed to stop reaching out to Diamond timeshare owners.

Diamond says Finn disclosed the contract to third parties, violating an agreement to keep it confidential. But Finn responded in court that Diamond failed to cancel some of the contracts it had promised to, while the timeshare company also violated the confidentiality agreement, rendering the contract void.

https://www.orlandosentinel.com/business/os-bz-orange-lake-timeshare-finn-20180404-story.html

I was a panel participant at the Whistleblower Summit held in Washington DC July 2019. There I learned any whistleblower worth his or her salt will experience retaliation that can financially destroy a family and ruin a career. The law firm that issued the subpoena is closely aligned with the timeshare lobby ARDA.   

From left: Richard Hill, M.D. a VA whistleblower,

Maureen Elias, Associate Director Vietnam veterans of America,

Jackie Garrick, a DoJ whistleblower and founder of Whistleblowers of America

https://whistleblowersofamerica.org/

Irene Parker, the peasant of Venice

Diamond Member Articles About or By Veterans, Active Duty Service Members and Defense Department employees with a Security Clearance

https://www.opednews.com/articles/A-Fourth-Agent-Orange-Vete-by-Irene-Parker-Fraud-180917-513.html

https://www.opednews.com/articles/Let-s-Honor-our-Veterans–by-Irene-Parker-Fraud-180908-59.html

https://www.opednews.com/articles/Raymond-Mori-83-Two-Purp-by-Irene-Parker-Fraud-180828-295.html

John Collick, Congressional Candidate (VA-3) Petition for Timeshare Reform

https://insidetimeshare.com/the-tuesday-slot-37/

Platinum Protest March 2019 Orlando by Navy Veteran family

https://insidetimeshare.com/fridays-letter-from-america-51/

Bronze Star Veteran Brenda Santos January 4, 2019

http://insidetimeshare.com/fridays-letter-from-america-35/

Department of Defense – Elaine Lim November 30, 2018, Security Clearance

http://insidetimeshare.com/fridays-letter-from-america-32/

Vietnam Army Veteran – Wilma Miller October 2, 2018

http://insidetimeshare.com/the-tuesday-slot-8/

Army Veteran Leo Gomez, deceased, 2 Purple Hearts

100% disabled Agent Orange September 21, 2018

http://insidetimeshare.com/fridays-letter-from-america-22/

Army Veteran 70% Disabled Agent Orange George Yamada, September 11, 2018

http://insidetimeshare.com/the-tuesday-slot-5/

Decorated Marine Veteran John Collick, July 3, 2018

http://insidetimeshare.com/tuesday-slot-with-irene/

Army Veterans – Gad and Noreen Liebmann protesting outside Daytona Regency and Sheilah Brust shares her “Pencil Pitch”

http://insidetimeshare.com/fridays-letter-from-america-7/

Army Veterans Gad and Noreen Liebmann

http://insidetimeshare.com/fridays-letter-from-america/

100% Disabled Army Veteran Sean Wofler, Agent Orange exposure

http://insidetimeshare.com/fridays-letter-america-44/

23 year Marine Veteran Raymond Mori, age 83, earned 2 Purple Hearts

http://insidetimeshare.com/fridays-letter-america-42/

90% Disabled Army Combat Veteran Joshua and Nichole Parker

http://insidetimeshare.com/fridays-letter-america-41/

Active Duty Air Force Kevin and Brenda Hopkins, Security Clearances

http://insidetimeshare.com/fridays-letter-america-39/

Navy Veteran Roy Simmons, retired letter carrier

http://insidetimeshare.com/tuesday-slot-irene-13/

Navy Veteran Scotty Black, disabled, security clearance, Homeland Security

http://insidetimeshare.com/fridays-letter-america-36/

Timeshare can pose a National Security Threat

http://insidetimeshare.com/money-vs-morals/

Anthony and Ashley Davis, 90% disabled Army veteran

https://insidetimeshare.com/tuesday-slot-irene-6/

Samuel Melendez, 21 years Army, trained chemical, biochemical, nuclear defence

http://insidetimeshare.com/nightmares-timeshare-street/

Active Duty Navy Amanda and George Jones, Security Clearances

http://insidetimeshare.com/tuesday-slot-irene-3/

Alan Callner retired Coast Guard

http://insidetimeshare.com/wednesday-article-america/

Gulf War Veteran Nancy Callahan April 24, 2017

http://insidetimeshare.com/another-nightmare-timeshare-street/

A Military Family March 6, 2017

http://insidetimeshare.com/consumer-protection-week-usa/

Canadian career Army the Hurleys January 25, 2017

http://insidetimeshare.com/timeshare-advocacy/

Many of the disputes have been resolved. As a courtesy, I don’t link an article if resolved, but under the circumstances, I want their stories told.

I am still a Diamond customer.

Irene Parker

We seek to provide timeshare members with a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market, and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://tug2.com/Home.aspx

https://www.barnesandnoble.com/w/everything-about-timeshares-wayne-c-robinson/1129749757?ean=2940161600962

Free at Last Timeshare Support Course offered by Straight-A-Guide

https://www.udprep.info/june

Bluegreen Facebook

https://www.facebook.com/groups/180578055325962/

Wyndham Facebook

https://www.facebook.com/groups/376743609795740/

Wyndham Carriage Resorts Facebook

https://www.facebook.com/groups/CHCROwners/

Sapphire Starpoint  https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F292083584642570%2F%3Fref%3Dshare

Diamond Resort Facebook

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Gold Key Facebook

https://www.facebook.com/groups/1639958046252175/

Inside Timeshare Facebook Group

https://www.facebook.com/groups/2213231165610648/

Thank you to those who have already donated and thank you in advance to those who will, remember Irene works for free to help beleaguered timeshare owners, many of which are disabled veterans. Now she needs our help please don’t let her down.

Have a good weekend and join us again next week.

Keys Concierge Winding Up Order

Yesterday 25 September 2019, The Gazette which is the Official Public Record published the Winding Up order of Keys Concierge. We published in July the fact that Keys Concierge had filed a petition for winding up, with Alex Lawson of Alvarez and Marsal replacing Franz Markus Deutsch as Director on 14 May 2019.

https://www.thegazette.co.uk/notice/3391150

Keys Concierge is just another in the group of companies which come under the Limora Group which Lawson is placing into liquidation. This is obviously bad news for the hundreds of consumers who have paid hundreds of thousands for membership to this dubious club. It is now obvious in the light of recent events and now the actual winding up order that the whole operation was a money-making machine.

Alex Lawson is liquidating many companies within the Limora Group including Limora Investments Ltd (BVI) the parent company which was owned by the late Bob Trotta and now owned by his family. For the whole story and reasons behind these liquidations read the articles on the link below especially the 6 part article which highlights the Ultimate Beneficial Owner/s.

https://insidetimeshare.com/?s=exclusive+breaking+news

There may be a glimmer of hope for some consumers who paid by credit card, now that the Keys Concierge has been officially wound up, they may have recourse to claim via their credit card provider under Section 75 of the Credit Consumer Act 1974.

Section 75 covers, not receiving the goods or services paid for, faulty goods or goods not fit for purpose and the most important the company is no longer in operation due to liquidation. The last is the most important as now those consumers will never receive the service promised and paid for. For more detailed information on Section 75 please follow the link to the Martin Lewis website. This gives very good advice and template letters to pursue a claim yourself.

https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases/

Inside Timeshare now warns the many “members” of Keys Concierge that they will no doubt be receiving many “cold calls” from dubious companies now seeing an opportunity to make money out of those already in distress. They will probably use the “carrot” of no win no fee but with a very hefty fee on completion.

If you receive any calls to this effect please use our contact page and give us all the details that you have, Inside Timeshare will publish this information to warn other readers.

Inside Timeshare will also help with advice and writing of letters FREE OF ANY CHARGE, Section 75 can be done yourself but we appreciate that not everyone has the ability to do this and may need help.

DO NOT PAY ANY COMPANY TO DO THIS FOR YOU.