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More Disgusting Behaviour from MacDonald Resorts

Welcome to the start of another week and our third week of “house arrest” here in Spain where the restrictions on travel and working have been increased. Unfortunately, the current situation is not stopping Inside Timeshare from receiving yet another email from very concerned “members” of MacDonald Hotels and Resorts. On Friday we published the story of an elderly couple who have been told that they must pay £10,000 if they want to terminate their contract, even though this is not guaranteed. Today we report on yet another tale of woe caused to yet another elderly couple which MacDonalds refuse to help.

This couple now in their 80’s originally owned a fixed week timeshare purchased in Spain, this was converted to points, which as many of you may remember was advocated as “the best move for members” by the now discredited and defunct TATOC and Harry Taylor.

They have approached MacDonald’s to terminate their contract as they can no longer afford the £500 per year maintenance fees. It is also a fact that they are unable to use it because of the cost of flights and travel insurance due to age.

Their sole income is their pension credits which as we know is very low and £500 is a huge amount to cover.

The response from MacDonalds is what we have come to expect from this despicable company, they may be able to “buy” themselves out in September 2020, but the cost will be over £2000 plus this year’s maintenance fees!

They explained that they could not afford this and so MacDonalds were not interested.

Somehow they have managed to budget monthly payments for the maintenance but they have no way of being able to raise over £2000 by September to cover the termination payment, which comes to more than 4 years maintenance fees.

They then received a letter from MacDonalds who have changed the conditions, now they want all the money to be paid by the end of April to “relinquish” the week. The only problem is MacDonalds may not accept the “request”.

Inside Timeshare has highlighted this in the past, there is no guarantee that they will allow the relinquishment even if this money is paid. That leaves the question, would they get their money back if it is not accepted?

They have always paid their maintenance fees even when it was never used, a letter from pension credits was also sent to MacDonalds from pension credit to show exactly what their income is each month. MacDonalds once again just couldn’t care less, all they want is the continued payment of maintenance fees.

All this is taking its toll on their health and they are now at their wit’s end.

Once again we see MacDonald Hotels and Resorts showing their true colours and contempt for their “members”, their greed seems to know no bounds. Somehow I actually think that the Mafia would be disgusted with this how they operate.

Are you a MacDonald Hotels & Resorts member, have you experienced the same problems with terminating your contract?

Have MacDonalds sent in the debt collectors for the arrears in maintenance you could not afford?

If so, please use our contact page and tell us your experience, Inside Timeshare is collaborating with a freelance journalist who has a deep interest in this subject. It is only through publicity that these underhand and greedy tactics of MacDonalds will ever be curtailed.

Inside Timeshare looks forward to hearing from you, in the meantime stay safe.

Start the Week: Anfi continues to Upset Members

Welcome to the start of another week with Inside Timeshare and the start of our second week of “lockdown” or as we prefer “House Arrest”. Here on Gran Canaria and the rest of Spain, the authorities have started to clamp down on movement and unnecessary journeys, they have said that the first week was a period of “adjustment” giving people time to get used to the rules. The military is now out on the streets in support of the police and here on GC, they have been stopping those from the north travelling to their holiday homes in the south. All hotels and tourist accommodation have now been closed with severe restrictions on entry to the islands. Yet we still see many complaints on the many forums regarding the Anfi response to members or as they like to call them “family”.

Last week Inside Timeshare published the article Anfi Members Complain about Anfi Attitude which looked at some of the complaints from Anfi members having to cancel during the current crisis. It highlighted the cancellation charge and the rebooking charge with Anfi offering a “voucher” for accommodation, as long as the member signs the “new contract”, as we said that sounds like “blackmail”.

We know that for the past two years or so Anfi has been attempting to convince “members” to change to the “new contracts” without much success, after all, it has been shown this is just a ploy to stem the tide of legal action against them in the courts.

Yet even in the light of the news published on Friday giving the official notification of the closure of all tourist accommodation throughout Spain, Anfi is still using the same tactics against their members.

The latest letter to be passed to Inside Timeshare is signed by yet another Anfi Customer Services employee doing the bidding of their employers. In this letter to our reader who has had to cancel their booking due to the situation with flights cancelled and many countries going into self-isolation or lockdown, Anfi is still treating members with contempt.

They have told members that unless the cancellation is made “14 days prior to the arrival date”, the member will lose their points as they will not be able to be refunded.

Yet in the next long-winded paragraphs the same use of coercion or “blackmail” is being used, sign the new contract and we will give you a voucher to redeem the lost points!

We all know that the controlling shareholders Hermanos Santana Cazorla SL has a liquidation process underway in the Mercantile Court, published 6 March, (link below). This liquidation has been brought by creditors of the Cazorla company and could have very serious repercussions for the Group and their control of Anfi.

End of the Week and Another Fake Firm Emerges

In the light of the financial problems of the Cazorla’s, it is fair to surmise that the Cazorla Group are just trying to make as much as possible before they lose it all. It also brings the question of how the IFA Group, considering they have no control over Anfi, view this blatant abuse of members?

The full email is published below:

Dear XXXXXXXXXX,

Thank you for contacting us and I hope this e-mail finds you well.

The latest a booking can be cancelled is 14 days prior the arrival date, from there that your points cannot be refunded.

We would like to take this opportunity to advise you that at the moment and to update our database, we are offering the option to make amendments (remove/add new holders, transfer the membership to your children, or simply update the agreement under the new terms & conditions) free of charge. This way we will be able to give you an accommodation voucher, to at least recover this week.

If you wish to take this option, We will proceed in sending you an updated contract for Club Gran Anfi, for you to then sign and send back. There will be no cost for this at all. Depending on your request, we will have to advise you on the documents required.

Following the new legalisation, the physical apartments and weeks behind the floating weeks will appear on the updated contract, which is what was provided to the Trustee on the day of signing. There is also a new system in place which allows for the floating member to recuperate the fixed inventory behind the floating week, if they so wished, after five years. Obviously there is no obligation to do this and if no notification is made, the weeks automatically continue to be used as up and until now.

I hope this can be of some interest to you.

Looking forward to hearing from you and please keep safe.

Regards,

Fátima Camejo

Anfi Group

Customer Service Department

Phone: +34 928152990/ Ext: 5685

Fax: +34 928736422

www.anfi.com

anfi-group-footer Sep 2019

This message is intended exclusively for its addressee and may contain information that is CONFIDENTIAL and protected by legal privilege or whose disclosure is prohibited by law. If this message has been received in error, please immediately notify us via e-mail or by telephone (+34 928 152990) and delete it. Please note that Internet e-mail neither guarantees the confidentiality nor the proper receipt of the message sent. If the Addressee of this message does not consent to the use of Internet e-mail, please communicate it to us immediately.

This letter is very clear unless you the member “signs the new contract” you will lose your weeks/points where you have had to cancel bookings, regardless that there are no incoming flights and the fact the resort has to legally close Anfi do not see this as a valid reason to curtail the normal cancellation rules.

So far, Inside Timeshare has not received or found any similar complaints about any other timeshare resorts on this matter, it seems that Anfi is the only one that is not treating their members with the respect that they deserve.

This situation is now beginning to change the attitudes of members who were loyal to Anfi giving them the reasons to now seriously look at ending their contracts and recouping their purchase price through the courts. Anfi has only scored a home goal with their attitude.

Have you had enough of being treated with contempt after years of loyal membership?

Would you like to know where you stand legally with your contract?

If you answer yes to these questions and would like further information, please use our contact page and Inside Timeshare will get back to you.

Inside Timeshare wishes you all the very best and stay safe.

Some News on Day 5 of Lockdown

Welcome to day 5 of the Spanish lockdown or “house arrest” as we prefer to call it, with plenty of videos being posted on social media of the main tourist areas with not a soul about. At least now the tourists who were ignoring the lockdown have finally realised that the police are not messing about and are staying in their hotels. In one video a woman who defied the rules and used the hotel pool (which was cordoned off) was arrested by National Police, she even had the audacity to ignore their orders to vacate the pool. But enough of that, today we report on a couple of news items that have filtered down from the courts, more comments and complaints from Anfi members.

Even with the courts suspending trials there still is some news filtering through, the latest was against Anfi. The case involving British clients was held at the Court of First Instance of San Bartolomé de Tirajana, where their contract was declared null and void. They were also awarded over £8,000 further details to be released.

Moving on to the Court of First Instance of Fuengirola on the Costa del Sol, this court has just rejected a “declinatoria” by Diamond Resorts.

The Declinatoria is a legal writ in which the resort petitions the court to reject the case on the basis that the court does not have jurisdiction to try the case as the contract does not fall within the jurisdiction of Spanish law.

In this case, the court in Fuengirola ruled that the Diamond contracts did, in fact, fall under Spanish jurisdiction and therefore are subject to the terms of Spanish Timeshare Law 42/98.

This particular move by Diamond and many other resorts is a common one with the sole intention of avoiding litigation under Spanish law. This ruling sends the message that the courts are now taking this matter seriously.

Both of these cases were brought on behalf of the clients by Canarian Legal Alliance.

Yesterday we published a report regarding Anfi and the policy of charging extortionate amounts per night for those members whose holidays are over, yet are stranded in Gran Canaria due to the “State of Alarm” which is in place. The latest are regarding the cancellation of bookings.

Today we publish some more comments and complaints from members on this subject.

The first is not so much a full-blown complaint but shows the concern this situation is causing to members. This reader has seen information that Anfi is to close yet there is no information or help from them forthcoming.

They are that concerned as they do not know what this means for them, they do not know what to do, even to the point of asking if they will end up “on the street”!

The next two complaints are very similar in nature, they are regarding the cancellation of bookings during the current crisis.

One reader asks “why do they have to pay 80€ to cancel their booking”, considering the situation and the fact that they may not even be able to get a flight, Inside Timeshare has to agree with them.

The second is what one reader has been told by Anfi regarding the cancellation of their booking, they will have to pay a cancellation fee, which is not given, plus they would be able to deposit their week for future use. This must be done by email before September 2020.

They are told that there is no charge to deposit the week, but, there is always a but, they will have to pay a fee of 91€ to re-book that deposited week. Although it will be valid until the end of 2021.

So even with the current situation of lockdown and the termination of many flights, Anfi seems determined to screw their members for every cent they can, this is not what people who have spent thousands to purchase this “exclusive” club membership deserve. At least in the current situation, these charges should be wavered and the costs per night should be reduced dramatically or even no charge at all.

As for the views of Inside Timeshare, this is what we have come to expect from Anfi so it is no surprise to us, customer and members service and care is obviously non-existent at Anfi.

In the end, they have screwed the members with the selling of illegal contracts over the years, they go out of their way to avoid paying what the courts have ordered and done all they can to prolong the legal process. So the question Inside Timeshare asks is do you really want to be members of this club knowing that they have no respect or regard for their members?

For further information on your legal rights and options please use our contact page and Inside Timeshare will get back to you.