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Friday’s Letter from America

Welcome to another Letter from America, today Irene Parker takes a look at the “scare tactics” being used in order to convince owners to give up their deeded timeshare and convert to points. We all know one of the main points in the selling of timeshare was that we would be able to leave it to our children when we finally pop our clogs, now this is being used in reverse and is known as the “heir scare”. After all who in their right mind would want to leave a burden such as annual management fees to their children, unless you hated them!

On another note, Inside Timeshare is once again asking for your help, on several occasions we have published the link below, it is a petition demanding reform of the timeshare industries unfair and deceptive practices. Please take the time to visit the link and sign this very important petition.

https://www.change.org/p/state-legislators-in-arizona-florida-and-nevada-demand-reform-of-the-timeshare-industry-s-unfair-and-deceptive-practices?fbclid=IwAR28bzypeqV-1JaoVCoa5vL7edl27hWYme4yyIQzx54pBG6xvZHLDeef7tA

Scare Tactics Used to Convince Deeded Timeshare Members to Give up their Deeded Timeshare and Convert to Points  

By Irene Parker

June 28, 2019

Inside Timeshare first published “Heir Scare” October 26, 2018. We continue to receive complaints from members who ask if they have to give up a deeded timeshare and convert to points so that their heirs will not be responsible for the timeshare.

The deed is usually paid in full, so by financing points, the sales agent has created an estate liability when in all likelihood, none existed. I’m not a lawyer, but this estate planning lawyer posted good advice on RedWeek. Timeshare sales agents who offer estate planning advice are practising law without a law license.  

To all those inquiring about your heirs being saddled with this albatross: I have been a practising estates lawyer in NY for nearly 50 years. The information given to you by Laura (I believe her name was) was basically correct: your beneficiary cannot be “forced” to inherit (and therefore have to pay for maintenance etc.) for the timeshare. The legal route is to execute a disclaimer within 9 months after death, and make sure that you do NOT accept the timeshare by using it or otherwise indicating acceptance (e.g., trying to sell it as if you own it). However, each state has its own laws as to how one disclaims. ……Note though: the (resort) can then also disclaim it, so there are some further fine points legal steps that must be implemented in your Will or trust to deal with that possibility. But most definitely your heirs are NOT bound to accept the timeshare and make the payments if a proper disclaimer strategy is included in your estate planning documents. stevenw on May 02, 2017 06:01 PM.

Yes, points offer greater flexibility, but often fully paid deeded timeshare shares are forfeited for reasons that do not exist. If the deeded week is in a desirable location, like Virginia Beach in summer, those who did give up their deed often complain that they were not able to access even the resort after they forfeited their deed and bought points. Many of our complaints begin with this broken record:   

“The sales agent said we had to give up our deeded week and buy points.”

The member is told they have to give up their timeshare deed or they will be the last man standing, left holding the maintenance fee bag. An ocean engineer who had contacted me about deceptive timeshare sales happened to call when I was reading a RedWeek post about a looming beach erosion fee, expected to occur only for deeded week owners. Our ocean engineer explains why beach erosion problems are typically the responsibility of state and local governments.    

https://insidetimeshare.com/the-tuesday-slot-17/

Timeshare sales agents are not the only ones to use scare tactics. Below is a pitch delivered by U.S. Consumer Attorneys that Marcy S submitted to Inside Timeshare. They used the same scare tactics. Wyndham has filed a lawsuit against U.S. Consumer Attorneys.  

https://dockets.justia.com/docket/florida/flsdce/9:2018cv81251/535273

Marcy called me saying she was having a panic attack over the result of their timeshare debacle. U.S. Consumer Attorneys threatened Marcy as follows:

Louis S called me and said he was with US Consumer Attorneys Group and that he was calling about my timeshare. He was aware that I was a Diamond owner and that I owned at Ka’anapali Resort. He sent me a copy of their contract and said I needed to pay him $2900 to get out of the contract.  He said he is an attorney with US Consumer Attorneys Group. He said Diamond was going to take my house and my children would be responsible for paying all Diamond debts and that they would even attach my wages. He said Diamond would also take my Social Security payments and my retirement.

George Yamada paid U.S. Consumer Attorneys $6,000 to seek release from his timeshare. After 21 months he contacted Inside Timeshare. By filing regulatory complaints, George resolved his dispute through self-advocacy. George is a pension administrator, an Army veteran 70% Agent Orange disabled.

https://www.opednews.com/articles/Let-s-Honor-our-Veterans–by-Irene-Parker-Fraud-180908-59.html

An excerpt from A Second Warning We Wish We Did Not Have to Give

By Tom Tubbs at Island Consulting Realty

Tom Tubbs, Broker, R.N.G.

Island Consulting Realty

800-809-6020 or 941-922-3808  www.TimeSharesToGo.com

Senior Licensed Real Estate Specialist

Co-Founder: Licensed Timeshare Resale Brokers Association

Board Member: Florida Timeshare Owners Group

Doctor of Funology

Well, these are the folks who “create” a problem that does not exist. This is a very common sales tactic with just about anything out there for sale or service. With timeshares, these companies create a VERY false impression that your timeshare is actually a burden instead of an asset. They give you the VERY false impression that you can’t sell it (although that’s what we’ve been doing for folks for the past 33 years….) and that when you die your kids will then be strapped with it (also false). Then they have a solution! (Of course!). Give them $3500 plus the deed to your timeshare and they’ll get you out of it. What great guys!

So in a nutshell what you have here is a company creating a problem for you that minutes earlier you did not know you had and then solving that problem for you by you giving away your timeshare and your money! Problem is, for many of these companies it’s all one big fat lie; as the following story will tell…

Orlando woman says timeshare exit plan was all a lie

American Consumer LLC charged thousands then filed 

Chapter 11 bankruptcy

ORLANDO, Fla. – Lisa Eller, a timeshare resort customer for 18 years, is convinced American Consumer LLC never intended to negotiate an exit from her resort contract despite promises from then Chief Operations Officer Cory “Hubb” Hubbell, that he could get it done.

“He’s a smooth salesman; he seemed like he knew what he was doing,” Eller said. “He said, ‘It takes us about 12 months to work the program.'”

Eller and her husband agreed to pay $2,350 for the program but just this week discovered no one from the company, aka A Consumer LLC, ever contacted her resort.

“They present themselves as people who have contacts at these resorts,” Eller said. “Our contract was paid in full; we were just paying maintenance.”

The last time Hubbell spoke to Eller was in March, according to Hubbell’s Facebook account, he left the company in May. Eller’s attorney, Jennifer Beaman Clark, told News 6 that when she advised the resort representative that her clients had been trying to resolve this for a year she was told, “It was the first time they had been contacted about the account.”

According to records obtained by News 6, American filed Chapter 11 bankruptcy on Sept. 9. The registered agent, Brevard County attorney Michael Sarocco, said he would try to help consumers who wanted to get their money back but that he had no official ties to the company. In an email to News 6, Sarocco wrote, “I no longer represent the company and do not have the authorization to make any statements on their behalf.”

A review of state records shows Saracco was the registered agent for American Consumer Credit LLC along with another 12 companies all linked to the same manager: Dana Micallef. Micallef started the company in 2011 and, according to state records, lives in Daytona Beach. Still, it appears he has been calling customers from a New York area code.

Rebekah Nelson hired the company last September and agreed to pay $2,800 to get a release from a timeshare in Vista, California. Nelson told News 6 a man she believes to be Micallef, asked her to wire $700 to continue the contract. “They block the consumer from talking to the timeshare so you don’t know (American) is not doing their job,” she said.

Nelson is convinced there are dozens of victims who fell for the same scheme.

News 6 found a website that explained how the company claimed to complete the exit:

“When you enter into the contract termination process with Aconsumercredit™, we start to permanently remove your timeshare contract burden. No more fees. No more payments.” Nelson said she was told to stop paying her timeshare fees and that is when her credit was ruined.

If you believe you are a victim of this company, contact Mike Holfeld at [email protected]

For more information, contact attorney Saracco: [email protected]

Related articles:

By Mike Finn of Finn Law Group:

How Can I Eliminate my Timeshare Liability for my Heirs?

https://www.finnlawgroup.com/eliminate-timeshare-liability-for-heirs/
https://www.finnlawgroup.com/eliminate-timeshare-liability-for-heirs/

Inside Timeshare is swamped on both sides of the Pacific Pond. If you have skills you feel will help consumers who fell for unfair and deceptive sales practices on both ends of the timeshare sale, buying and/or trying to get out, contact Charles Thomas on the EU side or me in the USA. Weekends are fine. 

Irene, the Peasant of Venice

Timeshare self-help groups:

We seek to provide timeshare members with a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market, and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

Free at Last Timeshare Support Course offered by Straight-A-Guide

https://www.udprep.info/june

Bluegreen Facebook

https://www.facebook.com/groups/180578055325962/

Wyndham Facebook

New: https://www.facebook.com/groups/376743609795740/  

Sapphire Starpoint New: https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F292083584642570%2F%3Fref%3Dshare

Diamond Resort Facebook

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Gold Key Facebook

https://www.facebook.com/groups/1639958046252175/

Inside Timeshare Facebook Group

https://www.facebook.com/groups/2213231165610648/

Thank you Irene, once again you highlight the lengths sales people will go to just to get another sale under their belts, or rather more $$$ in their pockets. In the end, it is the timeshare companies themselves who must take the blame for these “deceptive” practises, they are the ones who allow the sales agents to say what they like. The one phrase we are very used to hearing is “we are not responsible for what our sales agent says”. Sorry, but you are!

News from Tenerife.

National Police have arrested and dismantled a gang defrauding timeshare owners, using fake court documents and posing as lawyers. The scam involved contacting timeshare owners and convincing them that their timeshare company was being taken to court, with the payment of a fee the owner could be part of the case and be reimbursed with all their money and compensation.

The investigation started in February 2018 and is still underway, so at present we do not know which “fake lawyers” they are, as news comes in we will publish it here.

https://www.eldia.es/sucesos/2019/06/26/policia-nacional-desarticula-organizacion-criminal/987664.html?fbclid=IwAR3HnsZ6-SgAmdIrvw1jM7ysAkyiDrBTGzsGlU9Al0SsNihztsK87SSBLwI

That is all for this week, join us again on Monday when Inside Timeshare brings you more news and stories about the murky world of timeshare.


The Tuesday Slot

Welcome to The Tuesday Slot with Part III of our series on the abuse of Veterans and the elderly with Irene Parker and Eddie Rodriguez. This article is just another in the series Inside Timeshare has dubbed “Nightmare on Timeshare Street”, which at the last count numbered 111 complaints from veterans alone. All we can ask is when will the industry take notice and stop these predatory practices by sales agents which are destroying lives.

Inside Timeshare has been informed of the following post by this company:

Timeshare Cancellation Guaranteed | ITT Exit – Call Toll-Free 1-800 …

https://www.ittexit.com/

At ITT EXIT, we know that when you purchased your Timeshare, it seemed like a great idea at …. these stories, Inside Timeshare has received around 111 complaints from Veterans and how … The AP news staff was not involved in its creation.

Inside Timeshare does not endorse this company, we are however happy for them to publish links to our articles. Inside Timeshare will not endorse or recommend any Exit company as we have in place a tried and tested formula for US owners/members to self-advocate.

Irene reached out to ITT Exit. They said it was not their intention to mislead and they would have their IT person change the description. We always appreciate a good line of communication with any exit company or developer.

Now for this weeks article.

How to Reform Timeshare to Protect Veterans

By Irene Parker and Eddie Rodriguez

June 25, 2019

Part I Theresa Taylor Provides Insights into Timeshare Defaults

https://insidetimeshare.com/the-tuesday-slot-35/

Part II Ron Tzinski Timeshare Lending Compared to Subprime

https://insidetimeshare.com/fridays-letter-from-america-55/

Part III Why the Center of Excellence on Elder Abuse & Neglect Suggestions Offer Little Help

Army veteran Eddie Rodriguez called me after reading veteran Ron Tzinski’s article and the timeshare complaint disabled Marine veteran Richard Valdez provided. Eddie wanted to reach out to these veterans and also explain to me why the suggestions offered by the Center Of Excellence on Elder Abuse & Neglect in all likelihood won’t work for veterans or our non-military readers harmed by timeshare.

For veterans, Eddie suggests time would be better spent working directly with veteran organizations like the DAV, VA, and VFW. Eddied managed U S Post Offices and is a former lobbyist. He was vice president of the Postal Union NAPS, Branch 164. The following disabled veteran’s complaint infuriated Eddie and me. 

Given the service Richard Valdez gave to his country, the extent of his injuries, and the report the VA provided, as to the reasons why this veteran should be released from his timeshare loan, we question the timeshare lobby ARDA’s assertion that timeshare members don’t need to contact an attorney or a timeshare exit provider. ARDA and industry executives insist their companies have hardship departments. We identify Richard, but not the timeshare company, because when we sent the report to the company, we heard back that they had assigned someone to investigate. We are grateful, despite being a bit late.

I spoke with Richard by phone. He lives in Honolulu. Richard retired from the Marine Corps as a Corporal IE 4. He earned a Purple Heart. During combat, Richard encountered explosive rounds in contact with his platoon. They had to shoot flares to see the enemy because there was no light. The 60 mortar rounds backfired. Fighting mountain to mountain, he was exposed to Agent Orange. He had a golf ball size growth in his head, maybe a little smaller. It took him a long time to get to reality. Richard says is often confused. He can’t comprehend when reading, so he just signed the timeshare contract.

Richard is the 6th Agent Orange exposed Vietnam veteran to contact us. Inside Timeshare has heard reports of unfair and deceptive timeshare sales practices from 111 veterans/active duty service members, and a total of 864 families. This report, by Richard’s son, explains our outrage.  Richard is 100% disabled. This is how he was treated by his timeshare company.     

I am writing this on behalf of my father. He sustained significant brain trauma due to intense fighting in the Vietnam War and is not capable of understanding difficult concepts or following complicated instructions so I am doing this for him. He purchased a timeshare for $23,800 in 2016. My father obviously does not have the capacity to understand what was happening or the details of the contract. After he used it the first time in Las Vegas and realized what it was we sent a letter from the VA outlining my father’s condition as the reason for him misunderstanding the product, but it has been ignored. I think it is disgusting that my father is being treated this way after serving our country at such a cost to his own life. My father is 100% disabled and incapable of understanding complex concepts.

The company has now passed him to a collections company who are harassing and stressing him out with threats to his possessions. Please look into this and help in any way you can. If you can talk to him, you will see he was taken advantage of badly.

Four out of the six organizations the Center Of Excellence on Elder Abuse & Neglect suggested have not helped any our readers resolve timeshare disputes. We had provided the link to this resource in Ron Tzinski’s article. Two of the organizations mentioned I had not heard of. We’ll try them next.  

http://www.centeronelderabuse.org/veterans.asp

The six organizations

1) The Consumer Financial Protection Bureau has been all but dismantled. Even in its heyday, it was usually impossible to file a timeshare lending complaint because timeshare companies were not an option from their drop-down menu. Timeshare loan payments are often made to timeshare financial departments. Borrowers didn’t know the identity of their lender. A credit card lender, selected by default, rationalized that they did not sell the timeshare or open the credit card. https://splinternews.com/mick-mulvaneys-complete-dismantling-of-the-consumer-fin-1826649324

2) Task Force on Market Integrity and Consumer Fraud is to be explored.

On July 11, 2018, President Trump signed Executive Order 13844, establishing the Task Force on Market Integrity and Consumer Fraud and identifying the Deputy Attorney General as its chair. The Task Force is part of a government-wide initiative to combat fraud against consumers – particularly the elderly, service members, and veterans – and corporate fraud that victimizes the general public and the government. https://www.justice.gov/fraudtaskforce

3) Consumer Federation of America is to be explored.

https://consumerfed.org/issues/consumer-protection/

The Consumer Federation of America provides a summary of protections against predatory lending for servicemembers

4) The FTC Consumer Sentinel Military Network (Military page not found)

https://www.ftc.gov/enforcement/consumer-sentinel-network

All of our readers are directed to file complaints with the Federal Trade Commission. While a spokesperson for the organization expressed sympathy and passed along information to FTC attorneys before leaving the FTC, we are not aware of any action taken by the FTC to reduce timeshare fraud. It can take thousands of complaints to get a lawmaker, law enforcement, or a federal regulator to act, so we encourage our readers to file. It’s hard to even find the timeshare tab on the FTC complaint site. Instructions are in this article.

https://insidetimeshare.com/fridays-letter-from-america-47/

5) The Better Business Bureau

Two of our readers, out of 864, reported being helped by the BBB. The BBB evaluates how efficient a company is in responding to complaints. Given timeshare companies are quick to respond, “You signed a contract” and “We are not responsible for what our sales agents say,” some have high ratings. It is important to file because bad timeshare companies have over 1,000 complaints or more on file over a three year period, while better timeshare companies only have a few hundred complaints.

6) AARP We learned AARP had been linking an article suggesting timeshare members contact a listing service to sell timeshares. This company not only stole our keywords, using search words “Inside Timeshare Sales and Rentals,” they routinely accept timeshare listings, charging timeshare members $1,500 to $1,700 to list timeshares known to be worthless. We were able to convince AARP to stop linking the article that would cause timeshare members to throw good money after bad. It is helpful AARP suggests members file with the FTC and BBB.      

I had a difficult time talking to Richard because he sounded just like Leo Gomez. Leo passed away last year from pancreatic cancer. Leo was 100% disabled, Agent Orange exposed. I link Leo’s article every chance I get, because Leo’s last words to me were, “I want my story told.”

https://www.opednews.com/articles/A-Fourth-Agent-Orange-Vete-by-Irene-Parker-Fraud-180917-513.html

One of the first 100% Agent Orange veterans to contact us incurred a $170,000 1099c tax liability for a timeshare loan cancellation. We directed him to an expert who could help dispute the tax bill as he certainly gained nothing in exchange for the cancelled loan. This veteran was one of 20 complaints against the same Las Vegas sales agent.

Eddie Rodriguez is a veteran himself. A native New Yorker from Brooklyn, Eddie had the basic ability to fight for the rights of post office employees as a union representative. A Westgate and High Point timeshare owner, unable to dispose of the timeshares, Eddie has taken up our cause, lobbying to provide more disclosure to veterans buying timeshares. In the primary housing market, this is already required.

A Coalition to Reform Timeshare (CRT) was launched to advocate for the rights of more than 9 million timeshare owners in the U.S.  

Our volunteer Supporters at Timeshare Accountability Group™ (TAG) feel both ends of the timeshare sale need some reform. The Change.org petition has already received over 1,300 signatures.  Sign our petition today to show lawmakers and the Timeshare Industry at large that there is a need for change.

Inside Timeshare supports John Collick for Congress, (VA-3). John is a friend of mine who understands our concerns. I’ve read comments from members who say Republicans are not interested in consumers. At the Florida legislative workshop I attended in Tallahassee March 12 of this year, it was Republican representatives who spoke up for the consumer. Florida Representative Newton shared how he had to file for bankruptcy in the 90s to get out of his timeshare. 

https://www.collick4congress.com/?fbclid=IwAR2JoSF5-2j3HM7wgR_Y5LBab112dzCj8qyR6PmiZsUJDFE1Q9sL1eIl4sY

Let’s hope level heads on both sides of the aisle recognize the need for change. We owe that to our veterans and to our active duty service members. Too many families have been harmed.  

We seek to provide timeshare members with a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market, and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

Free at Last Timeshare Support Course offered by Straight-A-Guide

https://www.udprep.info/june

Bluegreen Facebook

https://www.facebook.com/groups/180578055325962/

Wyndham Facebook

New: https://www.facebook.com/groups/376743609795740/  

Sapphire Starpoint New:

https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F292083584642570%2F%3Fref%3Dshare

Diamond Resort Facebook

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Gold Key Facebook

https://www.facebook.com/groups/1639958046252175/

Inside Timeshare Facebook

https://www.facebook.com/groups/2213231165610648/

Thank you to Irene, Eddie and all the other contributors to this three-part series, these are only the tip of the proverbial iceberg, Inside Timeshare receives a what can only be described as a never-ending stream of emails looking for help. It is a story that unfortunately will not be going away until the industry changes its ways.

Anfi Tauro Beach Project

The story of the Anfi Tauro Beach Project which we have been following over the past few years has now seen the ex-head of the Coastal Authority José Maria Hernández de León finally found guilty of falsification in an official document and administrative prevarication.


José Maria Hernández de León

As we already know he allowed the work on the beach by Anfi to go ahead even before all the licenses and official documentation was in place, then signed the documents months after the work started.

The court has sentenced him to 3 years in prison, nine years of disqualification from public office and a fine of 3,900€. This sentence is not final as the parties may appeal in the Civil and Criminal Chamber of the Superior Court of Justice of the Canary islands.

We will bring you more on this as it happens.

See link below for the full La provincia story.

https://www.laprovincia.es/gran-canaria/2019/06/20/condenan-ex-jefe-costas-canarias/1186170.html

Exclusive Breaking News: The Truth Behind Silverpoint Exposed (Part Six)

Welcome to the start of another week at Inside Timeshare, we begin with Part Six of The Truth Behind Silverpoint Exposed, which we have been publishing for the past few weeks. This is a story of epic proportions, worthy of a Hollywood Blockbuster movie, it is full of behind the scenes financial manipulation and the moving of millions of euros from one account to another in order to hide and save the Trotta family fortune. It is a story of a family at war with itself wracked with greed, with the wife Ragni Trotta being left out of the will. All this at the expense of the hundreds of consumers who have purchased into their products and are now set to lose everything.

Over the years Silverpoint and before them Resort Properties duped consumers into purchasing “packs” of weeks as investments, with the promise of rental income and a resale program after two years with a substantial profit to be made on these resales. But as we already know, there was no resale program, just more lies to get the unsuspecting consumer to upgrade and purchase even more to secure the “investments” they have already paid for.

We have seen this progress to the “Company Participation Scheme”, which is exactly the same as the original “investment weeks” apart from the fact the “apartments” are now registered as Spanish SL or limited companies. The promise is the same, an annual income from rentals and then the prospect of selling the “shares” at a later date.

We already know that no one has been paid any rental for last year, we also know that there is no money to pay out these rental dividends. What has been paid out has come from new “investors” purchasing into the scheme, a classic take from Peter to pay Paul, or it could be called a “Ponzi” scheme.

Bob Trotta and Kwang Boon Sim

As we have already seen from the previous articles, vast amounts of money have been moved around the numerous companies set up by Bob Trotta and Kwang Boon Sim in the guise of “intercompany loans”, tax evasion and then spirited away into the Trotta family fortune. All at the expense of you the consumer.

It is a very interesting fact that most of the local staff that worked in various companies around the world were not even aware of how the group was structured, or even how the finances operated. It is also a fact that had the bank and the family done the right thing by their loyal team of workers and their customers most would have been quite happy. Clients would have had good products and resorts with Doug Campbell, his wife Jennifer Campbell, Ragni Trotta and Erin Trotta Westfall could have enjoyed a wonderful future.

The Bank could most of likely been able to close the trust, distributing the wealth to the family… What they have not bargained for was the ineptitude and bully tactics of Alex Lawson. It appears that Alex Lawson is so eager to prove himself to his Alvarez colleagues that he is marauding around the world using aggressive tactics against everyone in his path.

Alex Lawson

He has a complete lack of compassion and with a blinkered outlook on how his decisions affect circumstances elsewhere in the group, he is creating a trail of destruction and is now coming into full view of claims companies and legal teams all over the world.

It is now very likely the end result of the whole program will be Alvarez and Marsal earn a fortune in fees, the Trotta family end up with nothing with the prospect of ending up in jail, the bank losing their license with the possibility of seeing its team members facing charges and the hundreds of consumers losing everything they have purchased.

Alvarez and Marsal Logo

This is by no means the end of our little story, this is only series one, we have already heard from several readers who have travelled to Tenerife to take their holidays at The ParamountClub Paradiso. They have told us of not being able to gain admittance to the resort, being moved to other locations and in some cases being charged to stay. On the subject of the staff, our readers have told us that they have seen them crying as they are unable to do anything to help and now know they are unlikely to get paid. The fall out of the “liquidation” plan being put into action by Alex Lawson is already taking its toll!

Have you purchased any product from Silverpoint, do you want to know where you stand legally?

Would you like to know if you have a legal case to take to court, have your contracts declared null and void and the return of your purchase price?

If you would like further information on these and any other questions, then use our contact page and let us know what when and where you purchased, Inside Timeshare will get back to you and point you in the right direction.

Friday’s Letter from America

Welcome to this week’s Letter from America, we today publish yet another “Nightmare on Timeshare Street” from yet another Veteran, Ron Tzinski. Since we began highlighting these stories, Inside Timeshare has received around 111 complaints from Veterans and how they have been targeted and lied to by unscrupulous sales agents, yet the timeshare companies still allow the deceptions and lies to continue. These are men and women who have given their lives to the service and defence of the country and this is the thanks they receive! Despicable is the only word I can use without the use of profanities.

Part II Timeshare Reinvents Subprime Mortgages

What Wyndham Timeshare Hardship Department?

Veterans Speak Out

Part I Theresa Provides Insights into Wyndham’s Defaults

https://insidetimeshare.com/the-tuesday-slot-35/

http://www.centeronelderabuse.org/veterans.asp

Part III Why centeroneelderabuse.org Suggestions Offer no Help

On July 11, 2018, President Trump signed Executive Order 13844, establishing the Task Force on Market Integrity and Consumer Fraud and identifying the Deputy Attorney General as its chair. The Task Force is part of a government-wide initiative to combat fraud against consumers – particularly the elderly, service members, and veterans – and corporate fraud that victimizes the general public and the government. https://www.justice.gov/fraudtaskforce

By Ron Tzinski, an Army Veteran

June 21, 2019

I am an eleven year Army veteran, retired. I became inactive after Desert Storm when President Clinton decided to reduce the military. I have been inactive since 1993. I have an Honorable Discharge.

I would not be in a dispute with Wyndham had I been told about Wyndham’s Veterans Holidays program. I could have taken advantage of their “Always Low Fees” instead of being driven to foreclosure. I have not made a payment in eight months.  


Always Low Fees, Never Any Pressure

While accommodations are mostly at timeshare resorts, you will not be required to attend a timeshare presentation. Some resorts are already sold out and do not have active sales centers on-site. If the resort is still in sales, at some time during your stay, you will probably be given an opportunity to attend a presentation in exchange for a premium or gift (free dinner, theater/show tickets, amusement/theme park tickets, etc.). Everyone at these resorts is given this same opportunity. If you like the incentive gift and want to attend the presentation, you are welcome to do so. But you are under no obligation and can simply say, “No, thanks.”

Veterans Holidays is a part of Wyndham Worldwide, one of the world’s largest hospitality companies.  https://www.veteransholidays.com/about-us

I bought my Wyndham timeshare in Tennessee October 2016.  October 2017, I talked to someone at the Wyndham Grand Desert about getting out of my timeshare. Instead of getting out, I got talked into buying additional points. They promised that if this purchase was a problem, Wyndham would buy-back the timeshare. They explained the reason for this convenience was because Wyndham self-finances loans. And I was buying a trial product. This made perfect sense.

I am a small business owner on the verge of bankruptcy due to massively decreased income. I have the tax returns to prove it. My family needs dictate that I provide the basic day-to-day necessities for my families now, over a timeshare

I never should have been sold a timeshare in the first place. Even when I bought the timeshare, I made less than $12,000 a year. I’m self-employed. When I bought the timeshare, I wasn’t asked about my income. As Theresa mentioned in her article, she was told a minimum of $75,000 was required to make a timeshare purchase. Also, my wife passed away two years ago, after we had purchased the timeshare. I never even used the points.

I applied for a hardship release. Wyndham started three files on me, but ultimately denied a release. Inside Timeshare sent a draft of this article to Mr Jason Gamel, Sr. VP Legal at Wyndham, and to another Wyndham representative, asking why an annual income of $12,000 a year and death of a spouse would not qualify for hardship. Mr Gamel said at a Florida legislative workshop that Wyndham members need not seek timeshare exit provider services because of Wyndham’s hardship department. You must have to be on welfare to qualify.   

Wyndham does have a release program called Ovations for those without loans:

‘We understand that your situation may have changed since you purchased your timeshare with us and now you’re unable to use it the way you planned. Whether it’s a change in marital status, family needs or vacation preferences, these events impact how and when you choose to travel.’

I just don’t understand the high bar obstacles for release, given Wyndham can take back the timeshare today and sell it to someone else tomorrow for full price. A member can’t even sell the timeshare on eBay for a dollar. Wyndham already has the money I paid until I could no longer afford to make payments. I understand that money is gone. Wyndham is in a win-win proposition, and with no secondary market, the consumer loses.   

‘With Ovation by Wyndham, owners receive the peace of mind that their best interest is being protected, something fraudulent timeshare resale, transfer and cancellation companies cannot offer.’

At least a cancellation company can support you during the demoralizing foreclosure process. Therein lays the rub. You can exit as long as you are paid up. So, what if you are only 2 ½ years into a 10-year loan when your situation changes? And we were told Wyndham self-finances so can easily take back the timeshare. We have no option but foreclosure.

Based on the response we received, Wyndham does not care about me or my situation. I know I am not alone. This Facebook page was started because we need support. At least members deceived can support each other. How sad.

Link to our Facebook: https://www.facebook.com/groups/376743609795740/

I feel that all timeshare companies care about is the money they feel they are entitled to. They care about keeping as many people on the hook as possible. I am sure the units, weeks, and points that everyone is ‘timesharing’ exceed the available inventory. I’m sure that most of the money goes to pay sales presentation incentives and sales staff wages.

We pay a ‘voluntary’ donation to the timeshare PAC ARDA ROC to be our voice, yet ARDA ignores us when we call them out on a violation in their Code of Ethics. Wyndham describes its Ovations program as an award-winning” program. An award was presented to Wyndham by the timeshare lobby ARDA. The president of ARDA is a Wyndham executive.   

I have connected with other veterans. We are now veterans in a different kind of war. The lack of a timeshare secondary market is even more harmful to active duty service members who could lose their security clearances over a foreclosure. Something needs to change, beginning with the non-existent secondary market. It’s a recipe for financial disaster, much like the subprime mortgage crisis.

Afterthoughts by Irene

After reading about Ron’s disappointment with Wyndham’s hardship department, I thought of the legislative workshop I attended in Tallahassee on March 12, 2019. ARDA had proposed a Florida bill that included a provision whereby timeshare exit providers must allow potential customers a 24-hour cooling-off period before signing a contract with an exit company. ARDA and Wyndham were concerned about unfair and deceptive sales practices, yet Ron was told it would be easy to have Wyndham take back the timeshare.

Exit providers and timeshare members wholeheartedly agreed with the cooling-off period as long as timeshare buyers would be allowed 24 hours to consider their decision. This would eliminate the high-pressure “today only or the deal is off” hard sell. The bill ultimately died in committee surely to resurface in 2021.

We are one hundred per cent in agreement that there are many timeshare exit scams, but I’ve been in contact with a few exit service providers who are as sincerely concerned about unfair and deceptive sales practices as we are. “We” are our volunteer Supporters who answer questions for timeshare members filing regulatory and law enforcement complaints for members who feel they experienced unfair and deceptive timeshare sales practices.

Sign this Petition for Timeshare Reform. We are working towards 100,000 signatures by 2021. Over 1,200 have signed. You don’t have to be a timeshare member to sign.

https://www.change.org/p/state-legislators-in-arizona-florida-and-nevada-demand-reform-of-the-timeshare-industry-s-unfair-and-deceptive-practices

Marine veteran Jim Sherwood is a 100% disabled Marine Corp Master Sergeant. Wyndham did resolve Jim Sherwood’s request for hardship, so there is a legitimate hardship department. Mr Sherwood’s article was published on March 8 of this year. We appreciate Wyndham’s response to Jim Sherwood’s request for hardship, but Mr Sherwood was at his wit’s end when he contacted Inside Timeshare, after denials following the VA’s report that he and his wife were unable to travel.   

Thank you to Ron for sharing his experience. Our standard disclosure is that we know there are many happy with their timeshare purchase. That doesn’t make up for thousands of families reporting deceptive and unfair timeshare sales practices. We have organized an outreach committee to seek more disclosure for veterans buying timeshares.

Related article: A Legislative Scoreboard

https://insidetimeshare.com/fridays-letter-from-america-45/

Whistleblowers of America is a nonprofit organization assisting whistleblowers who have suffered retaliation after having identified harm to individuals or the public. Together, we can speak truth to power.

https://whistleblowersofamerica.org/

Self-advocacy groups seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market, and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

Bluegreen Facebook

https://www.facebook.com/groups/180578055325962/

Wyndham Facebook

New: https://www.facebook.com/groups/376743609795740/  

Sapphire Starpoint New: https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F292083584642570%2F%3Fref%3Dshare

Diamond Resort Facebook

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Gold Key Facebook

https://www.facebook.com/groups/1639958046252175/

Inside Timeshare Facebook Group

https://www.facebook.com/groups/2213231165610648/

Thank you, Ron, and also to Irene Parker for her contribution to this article, we would also like to thank all the volunteers who are helping with the advocacy efforts and giving others some hope.

It is such a shame that the timeshare companies act the way they do, they allow their own sales agents to destroy the lives of those who have served, all for what? There is only one word and that is GREED!

Inside Timeshare welcomes your comments and views on this article and any others published, just use our contact page and get in touch with us.

That is all for this week, join us on Monday for Part Six of our exclusive story on Silverpoint Exposed. Have a great weekend.

Exclusive Breaking News: The Truth Behind Silverpoint Exposed (Part Five)

Welcome to another instalment of the Silverpoint Exposed saga, we are now coming very close to the conclusion of our little series or should we say our script for the next Hollywood Blockbuster!

It is a fact the immense funds that created the group of companies were primarily funded by the sales organisation of Silverpoint Vacations, formerly Resort Properties. For many years our friend Kwang Sim flew back and forth running the company as the shadow director on behalf of Bob Trotta, holding regular meetings with the legal team and accounts managers. Inside Timeshare has uncovered an enormous amount of evidence which shows that the local leaders had no idea what was happening all around them and were being used as puppets.

The Master and The Fixer
Bob Trotta and Kwang Boon Sim

During the run-up to the “big escape” of Kwang Sim, he began to very carefully and meticulously disguised his involvement, moving others who were unsuspecting into the firing line. A sign of a true coward which was also in direct conflict with his “public persona” of a “caring and religious man”. Kwang is reportedly terrified that his “flock” of Mormons will discover his double life. In fact, his life would not be out of keeping with a West End musical, in the same way, the “Book of Mormon” has on both sides of the pond. Kwang Sim’s performance as a “man of the cloth” yet hiding his real dubious behaviour would definitely be worthy of a “Tony award” the theatre equivalent of an Oscar!

Paul Pretlove

Now on to Alex Lawson, he appears to be taking Alvarez, The Limora Group and the Bank into a very dark chapter of potential conspiracy. He is slowly but surely working his way into all the companies and appointing himself as director. Although he is very careful to keep out of the Spanish companies where there are serious issues, he places himself and his co-liquidator Paul Pretlove into directorship roles where he creates his plan to instigate insolvencies, using this very fluid 42 million of debt.

This money was moved along and up the chain and has gone all around the houses to suit the group, now the same people are using the funds as justification to close companies and throw the hard-working teams within each one onto the streets.

Wherever possible, they are even attempting to avoid costly redundancy payments, all so the Trotta’s can keep even more money and ultimately, Alvarez can earn even more in fees!

It is often the case that it is the little people who will suffer and in this case, it is obviously no different. Local management is trying to fight for their rights, but this is a “David and Goliath” type of situation. All we can hope for is as in the fable, David is triumphant and the bullies are stopped. Well come on, I mean how many millions does one need to inherit in order to be Happy?

As for the Trotta family, they are extremely worried they will get caught out but hope the bank and Alvarez know what they are doing. We are not so sure!

Jennifer Trotta Campbell lives with husband Doug Campbell who as we stated previously was at one point the Groups CEO reporting directly to his father in law and Kwang Sim. He watched the creation of the complex web of companies that exists today.

He left the company in 2007, apparently no longer able to take the pressure of the group’s structure and the tyrannical leadership of Bob Trotta. He, his wife Jennifer and the sister Erin Westfall all live in Colorado, USA and enjoy fabulous wealth, all courtesy of Daddies money.

On top of that, they now intend to screw over hundreds of innocent people who helped their family create their enormous wealth. This type of greed, unfortunately, is all too common, but we do have it from very reliable sources that the authorities in Europe and the United States are watching very carefully along with legal teams building cases to strip the Trotta family of their wealth.

Ragni Trotta herself has homes in Norway and Italy, with the Trotta children owning millions in real estate in the United States. We also have it on good authority that these legal teams are dauntlessly building the cases against all of them and are extremely confident they will be stripped of this wealth in the coming period.

We will keep watching and ready to inform you the reader of any updates and developments in this story which really does read like a script for a Hollywood movie but in real life greed almost always has a way of catching up with you, ESPECIALLY when you try to screw over innocent people. As they say, “The bad guys never win in the end”!

Join us again on Monday for the sixth and final episode in this the first series of a remarkable and unbelievable story.

Are you a possible victim, do you want to know where you stand before it all goes?

Use our contact sheet and get in touch, Inside Timeshare will be happy to give you the best advice possible and point you in the right direction.

The Tuesday Slot

Welcome to The Tuesday Slot, this week we welcome another new contributor Theresa Taylor, with her experience of attending a presentation. As you will see from her story, it is one that is very familiar to every reader of these pages, high-pressure sales tactics with plenty of ways to get around a problem of affordability. One of the most disturbing facts of this story is the fact the sales agents found a way to get Theresa finance despite being in the middle of a Chapter 13 bankruptcy. As we already know from other stories, sales agents will do and say anything to get the deal, yet the timeshare companies still allow this to continue.

Part I: I Explain to Wyndham CFO Michael Hug:

Why Wyndham’s Default Rate is higher than he would like

By Theresa Taylor

June 18, 2019

Timeshare Tussle, by Jason Garcia at Florida Trend

There was a cloud over the results, however. During the call, Wyndham also revealed that the number of owners defaulting on their timeshare mortgages climbed during the second quarter, extending what has become a multiyear increase in defaults. The company says the rate of increase in its provision for loan losses has slowed to “under 5%” in the second half of 2018, but in the earnings call Brown said defaults remain “higher than we would like,” seconded by CFO Michael Hug, who added that “loan loss remains a central area of focus.”

Of the company’s nearly 900,000 owners, only 200,000 have loans. However, the company expects to set aside 21% of its gross sales to cover losses in 2018 — meaning it expects not to collect $21 of every $100 it’s loaned.

https://www.floridatrend.com/article/25726/timeshare-tussle

Part II Friday: Timeshare Reinvents Subprime Mortgages by Ron

My friend Ron reached out to Wyndham’s hardship department. He was turned away. Wyndham’s reaction to my friend explains why timeshare members reach out to timeshare exit companies for help. Going through a foreclosure process is not something a timeshare member wants to go through alone.

If Ron doesn’t qualify for hardship, I don’t know who would. Ron is an 11-year veteran. His wife died two years ago after his timeshare was purchased in 2016. His annual income is less than $12,000. He is self-employed.

I decided to attend a Wyndham timeshare presentation. My experience will explain why so many are defaulting on timeshare loans. I don’t think Wyndham is the only company providing loans to buyers who should not be buying, lending through high-interest rate loans and even higher interest rate Barclay credit cards. Undeterred by my bankruptcy, Wyndham’s sales agents explained how they could list me as a foreigner to circumvent the obstacle.

Here’s what happened at Wyndham Grand Desert Resort in Las Vegas:       

It was a family celebration for my son’s 21st birthday. After arriving late, I awoke the next morning to find a card slid under my door instructing me to see Amelia to receive a Welcome Packet. I proceeded to check-in to get my welcome package and before I knew it, I was informed that I had to attend a timeshare presentation the next morning.

Lauren informed me that I qualified for a “no-high-pressure card” to take with me to the presentation. I had to give them a $20.00 refundable fee to hold my spot.  She then discussed income requirements. They required a minimum household income of $75,000. She assumed that my friend Ron was my partner. We explained that he was not, and even if we were together, Ron currently has no income. I told Lauren my income was only $60,000. Lauren kept insisting that Ron was part of my household income.

Once we finally convinced Lauren that Ron should not be involved, she decided I could proceed with $65,000 per year household income. She changed the form from $75,000 to $65,000. When I reiterated that I only made $60,000 Lauren stated that they can actually work with that. She offered me show tickets or a $100 American Express gift card as my reward after I completed the presentation. I elected the gift card.

Red Flag #1 Falsified Income

The next morning I got up to attend the presentation. Ron decided to go with me. They showed us a video of all the places you can stay if you join Wyndham Vacation Resorts. We learned Wyndham owns RCI which is why there are so many places to stay. There are fees involved to use RCI.

Our presenter Eddie did a breakdown of the cost to vacation, explaining the value in buying into Wyndham Vacation Resorts. After the video, Judy took us on a tour of the Grand Desert, showing me the presidential suite. Next, we went to a room where tables were set up with other salespeople talking to other potential customers about the cost to vacation.

Judy showed us a price sheet. After she went over the costs, I asked for a moment to think about it. Visions of beautiful resorts momentarily left my head. I talked to Ron because it dawned on me that I am currently in a Chapter 13 Bankruptcy. I shouldn’t be able to buy anything.

We flagged Judy down to explain that I forgot to mention I was in the midst of a Chapter 13 Bankruptcy. She said she would go talk to her manager.  To be honest, I thought my time there was done. Nope, Judy came back and stated that the Chapter 13 Bankruptcy wasn’t a problem and that they could get me into a program that did not require a credit check or my social security number. Judy indicated that it was their international/foreign (non-US resident) program.   

Red Flag #2 Suitability

I told Judy thanks but no thanks. I thought it best to wait until I am through with the Chapter 13 Bankruptcy. She said fine, gathered up all the paperwork and advised that someone would be over with my gift card.

After about 15 minutes a woman named Sophie came to the table. She stated that she was doing a survey of my experience. She asked me how I liked Judy, how was the presentation. She asked if this was a program that I would enjoy given different circumstances. Trying to be pleasant, I explained that I don’t think the program is right for me at this time given I am in the middle of a Chapter 13 Bankruptcy. Undeterred, she flipped over some paperwork to show me another offer to buy into Wyndham Vacation Resorts.

Red Flag #3 High Pressure

I couldn’t believe it. Here I’m trying to get my financial head above water, and Sophie is convinced I need to buy a luxury item so that I can be driven deeper into debt. This go-round they offered me a “trial period” program which involved 400,000 points for use over two years at a cost of $3,548. She explained I could put down approximately $400 and make monthly payments.

At this point, I remembered my “no-high-pressure card” Lauren was supposed to give me, which seemed like ages ago. I said to Sophie, “Lauren said I was supposed to experience a no high-pressure presentation. She even said she would give me a “no-high-pressure card” (which Lauren forgot to give me), so I would not be pressured into buying something.  Sophie said “A what”?

Red Flag #4 Unfair and Deceptive Sales Practice

There obviously is no such thing as a “no-high-pressure card” so this was unfair and deceptive. First, my income was falsified to qualify, I am in debt up to my ears, I told them no, they will not take no for an answer, and they want to add another layer of monthly payments on top of my bankruptcy payments. Maybe it’s just me, but I think this is high pressure. Note the 6th line down on the left indicating 120 payments at 17.99%. What a great way to start life after bankruptcy.

I brought up the “no-pressure card” again to Sophie and that Lauren had said I was entitled to a “no-pressure card” because I was somewhat related to the person who booked my stay with them. Sophie confirmed my suspicion that there is no such thing as a “no-high-pressure card” by saying she had no idea what I was talking about.  I told Sophie (pretty sternly) that I WAS NOT INTERESTED. She asked if I felt I was being pressured.

This all occurred over  2 ½ hours and I think it ended only because I got stern with her and used the words “high pressure” hoping it would register.

On Friday Ron will explain why he feels the ARDA Code of Ethics doesn’t exist and Wyndham’s hardship department is fictional. I sent Wyndham a draft of this article for comment, but they did not respond. I can put them in touch with Ron if they would like to review his case.

I encourage those who feel they have experienced unfair and deceptive sales practices to join one of the self-help support groups listed below. There’s a new Wyndham Facebook page which is member/sponsored.

New: https://www.facebook.com/groups/376743609795740/

A Petition to Reform Timeshare

https://www.change.org/p/state-legislators-in-arizona-florida-and-nevada-demand-reform-of-the-timeshare-industry-s-unfair-and-deceptive-practices

https://www.facebook.com/timeshareadvocategroup/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

Free at Last Timeshare Support Course offered by Straight-A-Guide

https://www.udprep.info/june

Bluegreen Facebook

https://www.facebook.com/groups/180578055325962/

Wyndham Facebook

New: https://www.facebook.com/groups/376743609795740/  

Sapphire Starpoint New: https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F292083584642570%2F%3Fref%3Dshare

Diamond Resort Facebook

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Gold Key Facebook

https://www.facebook.com/groups/1639958046252175/

Thank you, Theresa, for your contribution, it is a story that I would think is familiar to all our readers and one that we at Inside Timeshare have highlighted on many occasions. Once again we see sales agents using practices which can only be described as despicable and underhand, yet what does senior management do? Allows them to continue.

That is all for today, join us tomorrow for Part Five of our continuing “saga” of Silverpoint exposed.

Exclusive Breaking News: The Truth Behind Silverpoint Exposed (Part Four)

Welcome to Part Four of Silverpoint the Truth Exposed, the previous articles laid out the foundation and the history of the Bob Trotta Empire, the employment of Kwang Boon Sim and the myriad of companies he founded to whisk away millions for Trotta. We also looked at how with the death of Bob, his family began to split over the inheritance and also the introduction of Alex Lawson, who is charged with liquidating the companies to protect the Trotta fortune. Today we go into a little more detail and introduce the Limora Group, we do have even more detailed information on file which we are unable to publish at present.

So, here we go with another chapter in the Hollywood Blockbuster “The Rise and Fall of the Trotta Empire”.

Kwang Boon Sim

The Limora Group, the company at the head of all the other companies which are just what are known as “shell Companies”, the puròse of which is to distract the authorities making it very hard work to keep track of and trace the money.

The trust operates most of its companies in Panama and The British Virgin Islands as these are jurisdictions known for secrecy, for a long time it worked, however, like all people driven by greed, eventually one makes mistakes and a recent one was by Alex Lawson along with his team to put Excel Overseas Holdings into liquidation.

Based in Dubai, Excel Overseas Holdings had created the product ELPP (Excel Lodgings Participation Program), with hundreds of people purchasing these participations. In the first year, all seemed to be good with all those putting money in getting what they expected.

Excel Overseas Holdings used the money from other consumers to help keep the various group companies in business and in total around 10 million was taken by Excel Overseas Holdings. EOH, are part of the Limora Investment group of companies.

Alex Lawson, the children being represented by Doug Campbell a former CEO, Ragni Trotta and the Alvarez team decided they did not want to honour the promises made to innocent customers and applied to the court in the BVI to put the company into provisional liquidation, claiming that Excel could not meet their obligations and that somehow the management had done something wrong. In reality, the family, the bank that owned the trust and the Lawson team of executive “highwaymen” decided it would be a good idea to “rob” consumers of their hard earned money, all so they could use it to continue to fund their luxurious lifestyle in the mountains of Colorado and the rolling hills of Tuscany.

It must not be forgotten that Alvarez and Marsal are able to charge huge amounts of fees by acting in this way, so everyone is happy except that is for the hundreds of worried consumers who have paid with their hard earned cash and trusted the company!

In keeping with their “modus operandi” Alvarez and Marsal appointed themselves as liquidators, all so they could keep a very tight lid on what actually happened to the money and who the company was that Excel owed money to!

The fact the debts of Excel Overseas Holdings are, yes, you guessed it, a company owned by the same people and therefore cannot be used as a reason to close down the company, especially when in the process it hurts real people. This complete lack of morality seems to have been lost on the Trotta family, Kwang Sim and Alex Lawson. It is strange that Kwang Sim who was a director of Excel Overseas Holdings and one of the “masterminds” of the ELPP, seems to have been omitted from the letter which Alvarez has sent to pariticipants of the ELPP. Instead, they have set out a carefully crafted letter which was intended to imply the program was not set up properly, In fact, the agreements contained within the program were exclusive with “Limora related companies”!

Alex Lawson

Alex Lawson and his team are making a complete mockery of the corporate legal system and all with the sole intention of avoiding their consumer obligations, aiding and abetting the greedy Trotta family in their bid to keep a few more millions.

The Team at Inside Timeshare have it on very good authority that criminal and civil proceedings are being planned against the bank, Kwang Boon Sim and the team at Alvarez for their part in this well-orchestrated conspiracy.

What is a very big shame in this whole affair, is that some of the people who introduced consumers into the program in good faith are now being informed by Alvarez that they are not allowed to even talk to participants when they make contact about their worries. No doubt, this is so Alvarez, Kwang Sim and the Trotta family, watched very carefully by the bank, can control the information and attempt to contain the fallout!

Gran Cayman, home of Alex Lawson

Here at Inside Timeshare, we will do whatever it takes to expose the truth along with the legal teams who are working hard building strong evidence to put the instigators in jail. Kwang Sim is currently hiding out in his million-pound mansion in the UK, while, Alex Lawson enjoys his paradise lifestyle on the sun-kissed island of Grand Cayman, but for how long?

Justice is on its way Gentlemen!

Join us on Wednesday for Part Five of this unbelievable but true story. If you have purchased any product from any of the companies mentioned in these articles and would like to know where you stand legally, then use our contact page and Inside Timeshare will point you in the right direction.

Friday’s Letter from America

Welcome to another Letter from America, today Irene Parker has a look at the Coalition to Reform Timeshare and the petition which needs your signatures. This has been a recurring theme on our pages, the timeshare industry needs to change how it works, it is in dire need of reform, yet it seems they are not listening to the hundreds of complaints which are hitting not just forums like Inside Timeshare but many other forums, websites and FB groups that you will find on the internet. Inside Timeshare has received hundreds of emails asking for help, yet that is only the tip of the proverbial iceberg.

The industry needs to change if it is to survive, it has created the problems yet it does not even acknowledge them or admits that there is a problem. It is responsible for the myriad of scam exit and resale companies that exist, all because it fails to police how its own sales force operates. The time for change is here, it is in your own interest to be part of this and sign this petition.

Timeshare Wars Continued

Has Diamond Resorts Offered a Compromise through Transitions?

A Petition and a Coalition to Reform Timeshare

By Irene Parker

June 14, 2019

A Coalition to Reform Timeshare (CRT) was launched to advocate for the rights of more than 9 million timeshare owners in the U.S. CRT is made up of individuals and organizations dedicated to reforming the timeshare industry.

Timeshare developers feel the industry is just fine and doesn’t need reforming. Where do you start when two sides are so opposed? How do you narrow the gap?

Our volunteer Supporters at Timeshare Accountability Group™ (TAG) feel both ends of the timeshare sale need some reform. The Change.org petition already received over 800 signatures.  Sign our petition today to show lawmakers and the Timeshare Industry at large that there is a need for change.

https://www.change.org/p/state-legislators-in-arizona-florida-and-nevada-demand-reform-of-the-timeshare-industry-s-unfair-and-deceptive-practices

After signing the petition, a prompt appears asking for a donation. I questioned how donations are spent. One of our Supporters received this answer from Change.org:

Similar to boosted posts on Facebook or sponsored tweets on Twitter, promoted petitions let you pay to show any petition (including your own) to other potential supporters on Change.org or our distribution which supports our platform as well.

Has Diamond Resorts provided a bridge between members and exit providers?

I’ve heard timeshare exit service providers say, “If the developers would just take back the timeshare, there would be no need for timeshare lawyers or exit service providers!”

Well, Diamond Resorts is taking back timeshares at a record pace. One member reported that she had to wait on hold for five hours at year end. I can’t speak for the entire universe of Diamond Resorts members, but I can speak for the Diamond members on our over 3,000 member-sponsored Facebook page.  I can’t recall one post from a member who applied for Transitions and was not accepted. Many members who successfully exited their timeshare via Transitions remain on our Facebook to advise others.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

I posted asking members to share their Transitions experience. Six members responded, all positive. Veteran family Cathy McDyer posted, “We applied & were accepted when the fee was only $250. We had points & a deeded week.” One member reminded me that points or weeks purchased on the secondary market are not eligible.  

Diamond Resorts launched their Transitions voluntary surrender program late 2017. Members with no outstanding loan and current on maintenance fees can deed back their timeshare by clicking “Transitions” on their member dashboard.

Inside Timeshare has received complaints from Diamond members who say they paid an exit company to get out of a fully paid Diamond timeshare. Not only did they pay more money than the $1,000 Diamond now charges, the process will likely take longer and some exit companies require the member continue to pay maintenance fees while they try to get you out. To make matters worse, the member is no longer eligible for Transitions if they contract with an exit provider.   

I contacted the Newton Group to ask if they would consider directing their fully paid Diamond member callers to our Facebook. The first representative hung up quickly when I asked. I called back and spoke with JoAnn, who also hung up on me as soon as I asked the question.

In 2018 Wyndham filed a lawsuit listing the Newton Group as one of the defendants. DC Capital Law is also listed as a defendant. DC Capital has filed a lawsuit against the timeshare developer ARC Americano.

https://dockets.justia.com/docket/florida/flsdce/9:2018cv81251/535273\https://insidetimeshare.com/tag/americano-beach-resort/

If Diamond is accepting their timeshare points and weeks back (at least according to our Facebook members), why are some exit providers charging $3,000 or more to get a member out of a fully paid Diamond timeshare rendering them ineligible for the program?

I’ve asked exit providers to test my proposition by referring a few callers to our Facebook page. They would not need to convince the member. It could be a suggestion after, “Have you reached out to the company?” If the member would be denied, it would strengthen the argument as to why timeshare exit service providers are needed. Can you imagine the good will that would ensue if this were to happen?  It would be one baby step to solve this nightmare without dueling lawsuits.

Signing our Change.org petition will also support the establishment of a Timeshare Bill of Rights. My comments are highlighted in red.

1) The right to a 24-hour cooling-off period prior to signing a timeshare contract to allow for the review of all sales and contract information including, but not limited to, other governing documents, public offering statements and covenants that run with the land.

Timeshare buyers also need time to recover after sales sessions that last more than six hours. There have been many reports of driver’s licenses and credit cards confiscated to prevent leaving a presentation, along with other creative techniques. I would add that the buyer could waive this offer if they wished.

In debates over timeshare bills proposed this year, the timeshare lobbyists for ARDA in Arizona strongly objected to allowing timeshare buyers 24 hours to review their decision to sign a perpetual timeshare contract, despite lobbying for a 24-hour cooling-off period in Florida and Nevada when it comes to signing a timeshare exit contract.

There is no other industry that would disintegrate if the buyer were allowed 24 hours to think about signing a contract. It’s because timeshare contracts are perpetual, accompanied by rising maintenance fees, and has no secondary market. Complaints about deceptive sales abound.

2) The right to receive complete disclosure of the true market value of the timeshare, prior to the timeshare being purchased.  

Some timeshare companies do disclose this, but the buyer doesn’t read the contract. The consumer does need to do their part by reading the contract.

A major concern is the lack of a secondary market. If the primary housing market placed restrictions on the ability to sell homes, think of the effect this would have on the housing market. Some timeshare companies list in their annual reports that a viable secondary market is a risk to investors. One private equity firm even described the lack of a secondary market as a reason to buy the stock!

In summary, customers experience a reasonable value proposition tempered by the lack of a secondary market. The secondary market has undoubtedly had its growth stunted because the absence of the market creates an opportunity for the imeshare companies.

Scott Miller, Founder of Greenhaven Road Capital, Latticework

3) The right to be free of any high-pressure sales techniques and verbal misrepresentations intended to circumvent the assessment period. For example, “Today Only” offers or the requirement of any form of advance payment to attend a timeshare presentation. Developers would be prohibited from collecting and withholding a credit card, driver’s license or other items before or during the timeshare presentation.

The verbal representation clause appears in many other contracts but widely reported to be abused and overused by unscrupulous timeshare sales agents.  Three against two tag-teams are skilled at holding attendees hostage. Is the gift worth this?

4) The right to record the entire sales presentation or to require the developer to record the entire sales presentation, including the closing of the sale, and to retain the recording for a period of 24 months with no waiver.

My biggest beef is timeshare companies that record the closing session, and then hold that recording against the member, but do not allow the member to record the sales session. Some states, like Nevada and Arizona, allow recording, but the consumer on vacation mode never thinks to do so. After all, they were told they were just required to hear about a new resort.

5) The right to full transparency during the sales presentation without any waiver of verbal representations during the closing of the sale. This right also prevents owners from being required to attend “update meetings” or similar meetings if a sales presentation is conducted during this meeting.

6) The right to full disclosure of the resort owners’ association financials, as well as disclosure of any and all HOA fees, including indirect resort costs imposed on owners which may increase maintenance fees and special assessments. This right also includes yearly owner roster notifications that disclose the number of weeks or points under developer control with the HOA, not excluding resale and rentals the HOA has control over.

7) The right to have the rescission period for a contract extended to one week after a person returns from their vacation to allow appropriate family and/or legal counsel review. The rescission date would be clearly noted in the contract based on input from the consumer on when they return home.

Unfortunately, even this extension doesn’t help when timeshare sales agents are skilled in dodging the rescission period as evidenced by Tuesday’s Inside Timeshare article in which the buyer was told to wait a few months until they had made a couple of months of loan payments before applying for an exit program. Many are told of maintenance fee relief programs that do not exist. They don’t discover they were lied to until they attempt to pay their maintenance fee invoice in December.  

https://insidetimeshare.com/the-tuesday-slot-34/

8) The right to be free of sales calls from the timeshare developer before or after the sale and the right to be free of attempts by the timeshare developer to have a consumer re-activate a previously rescinded sales contract.

I think this provision is a stretch. Most companies, especially cell phone companies, have customer retention departments.

9) The right to full disclosure of the entire cost of timeshare ownership, including available interest rates, before a consumer signs a contract. This would include projected increases in maintenance fees based on the average maintenance fee increase for the past five years for an individual property.

I think the buyer has the total cost including interest as stated on the purchase agreement.

10) The right to have sales agents and timeshare companies subscribe to an industry code of ethics.

There is an industry code of ethics, but it is ignored, based on hundreds of complaints sent to ARDA ROC which they ignored. The board of ARDA consists of timeshare executives, so the complaining member is complaining to the chief wolf guarding the chicken coop. If the industry doesn’t respond to over 200 timeshare members reporting unfair and deceptive practices, what good is a code of ethics?

11) The right as a timeshare owner or vacation club member to have priority booking of reservations over the general public.

A good idea, but I think it would be hard to prove a member does not have priority.

12) The right to unilaterally terminate an unencumbered, non-deeded timeshare interest with written notice to the developer upon making the current “use year” maintenance fee payment.

To join the Coalition or share your story, go to ReformTimeshare.org. Inside Timeshare also welcomes member submissions. Speak up and speak out. Right now the only enforcement seems to be via the media and the media seems reluctant to take on the mega-money associated with the front end of the timeshare sale, so join our efforts to reach sympathetic lawmakers and members of the media not afraid of big money.    

Other member sponsored advocacy groups:

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

Bluegreen Facebook

https://www.facebook.com/groups/180578055325962/

Wyndham Facebook

New: https://www.facebook.com/groups/376743609795740/  

Sapphire Starpoint New: https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F292083584642570%2F%3Fref%3Dshare

Diamond Resort Facebook

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Gold Key Facebook

https://www.facebook.com/groups/1639958046252175/

Thank you Irene, let us hope that this petition really does take off, the industry is in need of reform, either they do or the lawmakers have to step in and do it for them just like in Spain.

So that is all for this week in the murky world of timeshare, join us again on Monday with Part Four of our exclusive on the truth behind Silverpoint.

Exclusive Breaking News: The Truth Behind Silverpoint Exposed (Part Three)

Welcome to Part Three of Silverpoint and the truth exposed, in the first two parts we explained the history of the Trotta family fortune adeptly handled by the financial fixer Kwang Boon Sim. This story certainly has all the hallmarks of a Hollywood Blockbuster movie on organised crime of epic proportions, in some respects if this went to a producer they would more than likely say that it was a pure work of fiction and could never happen in real life. Well, unfortunately, it is all too true!

In this episode, we now see that it is time for sheer greed to take over, with the Trotta children and a jealous wife who has been cut out of the will to begin their fight over the ill-gotten gains.

Kwang Boon Sim

After selling the hotel in Italy for 0ver 40 million euros to a wealthy Asian company, the true picture of the issues begin to emerge. Having extracted over 15 million for Bob and his family in the run-up to his death and the stripping of the cash flow from the company, Kwang Sim now found it difficult to replace the funds, along with the consumer promises to fulfill along with the various other obligations around the world, the trust and the family brought in Alvarez and Marsal of the Cayman Islands to see what could be saved. There was also another motive, they needed to see what options were open to them to avoid spending their inheritance.

What happened next is incredible and almost more deceitful than the 100 million that was extracted and moved around the group without the various local governments taking their rightful and lawful share.

It is a fact that no one likes having to pay tax, but Kwang Sim is a mastermind in this field and would put the people involved in the Panama Papers to shame. It is fair to say that Kwang Sim knew full well about how much trouble he was in with the arrival of Alvarez and Marsal, he began frantically covering his tracks and began the process of going into hiding.

Alvarez and Marsal is a large insolvency company, also known for asset stripping, which is the process of breaking down companies and stripping them of any value. In essence, they are just corporate debt collectors in thousand dollar lawsuits, earning millions in fees while breaking up companies with people losing their jobs!

They were employed by the bank and the Trotta family in order to create as much wealth for the family as possible, regardless of the consequences to people who had placed their hard earned money into the company and purchasing their products over the years.

The team at Alvarez is led by Alex Lawson, an Australian living in the Cayman Islands, this is another well-known haunt of many international tax avoiders as well as big-time criminals. The Cayman Islands is also a base for many small private banks and the Caymans is very widely regarded as a base for depositing billions in ill-gotten gains.

Alex Lawson

It is no surprise then that Alex Lawson chose to base himself there and set up the branch of Alvarez in early 2019. His position as managing Director now put him at the forefront of the process and the Trotta deal was his first big assignment. In order to make a name for himself, he sat with Kwang Sim and planned on how to break up the company with the sole purpose of saving the Trotta family fortune, regardless of who would suffer.

It was up to Kwang Sim to explain to Lawson how he and Bob Trotta had run the global finances. Bob Trotta’s empire by this time spanned the globe with businesses in Spain, Malta, Italy, Thailand, Singapore and the USA. It was employing hundreds of people around the world along with tens of thousands of owners and members. The plan created by Kwang Sim and Alex Lawson was truly a master plan of deceit and deception. Just like all illusionists, the plan was to create local “fall guys” while at the same time protecting those who put the plans together and executed them in painstaking detail. All the time trying to avoid obligations that existed with hundreds and thousands of innocent consumers.

This was a decision made by the bank who owns the trust along with the endorsement of the family which was then ruthlessly executed by Kwang Sim along with Alex Lawson and his team.

Kwang Sim made a deal with Alvarez and Marsal that he would not be dragged into any issues in return for helping Lawson to execute the plan. Having assessed the obligations which existed, Alex Lawson and Kwang Sim started the liquidation process, the means of which was the use of intercompany debts to justify the placing of the companies into liquidation, thus cheating consumers out of their rightful returns or the ability to use the products they had purchased with their hard earned cash.

Limora Investments was the first of the companies to be placed into liquidation. In a move that can only be described as incredible, money that had been sent “TAX-FREE” as a loan to the parent company and ultimately to the bank, was now being used as a “DEBT” in order to induce the liquidation process.

This is an obvious case of corporate manipulation being endorsed by what many would consider as a “reputable bank”. Inside Timeshare sources explain that the leaders of the bank are absolutely terrified that the truth will be exposed showing their complicity which could have the potential of them losing their banking license and the individuals who are running the trust being charged with very serious crimes.

The one thing that is certain is that they are desperately trying to cover their tracks and placing the blame on the people running the business of mismanagement.

As with all illusionists this fraud is using sleight of hand techniques and this is something that they are very adept at doing. The bank itself is no better than those people you see on the streets of London or any other city tricking the unsuspecting tourist into finding the ball under one of the cups!

A recent affidavit which is full of inaccuracies and downright false statements is an attempt to cover up what Kwang Sim, Alex Lawson and his team are doing have not taken into account the investigative journalists at Inside Timeshare to uncover the truth for their readers and expose their devious plan.

We mentioned earlier that we believe we have uncovered a recurring pattern of how Kwang Sim has moved money around the world, with much of that money being “loaned” from one company to another without any plans for repayment.

Unless these “loans” are repaid with market rate interest, the authorities will see these as dividends but Kwang Sim’s complex web of offshore companies have made them very difficult to track. In the end, this group of companies have around £50,000,000 yes that is correct 50 million pounds of intercompany debt and Alex Lawson with his team are working their way through a myriad and tangled web of companies, taking over directorships and then declaring them insolvent.

This means that Lawson and his team assess the company’s ability to repay its obligations of the loan and finds them unable to, however, the debt is just to themselves!

This means they are in control of the company that is owed the debt, but on the one hand, they call in the loan and on the other they claim they are unable to pay. Then we have the final piece of the jigsaw puzzle, Alvarez and Marsal appoint themselves as the liquidators in order to strip the companies of all assets while also avoiding any debts to anyone else that is not part of the “family!”

So that is the end of Part Three, a story that many will believe is a script for Hollywood, join us again on Monday for Part Four in this unbelievable tale of intrigue, manipulation, deceit and fraudulent money laundering.

If you have purchased any product from Silverpoint, be it standard timeshare, investment packs or the company participation scheme and want to know your legal rights in retrieving your money, then use our contact page and we will get back to you and show you what options are open to you. Now is the time to do this for tomorrow may be too late.

The Tuesday Slot

Welcome to this week’s edition of The Tuesday Slot, once again Irene Parker highlights another complaint and explains how it should be written. This is just one in the hundreds that Inside Timeshare has been receiving, all have the same hallmarks, so it does make you wonder that if all these people are saying the same thing, yet none of them knows each other, something must be wrong. The Timeshare Industry needs to take note of these articles and ensure that their sales agents tell the truth. We can only live in hope.

How to Write a Clear and Concise Complaint

Lesson 39 from the Free at Last Timeshare Support Course

http://www.udprep.info/

All proceeds benefit the nonprofit Straight-A Guide

By Irene Parker

June 11, 2019

The first step in any complaint process is to prepare a clear and concise complaint. Complaints received by Inside Timeshare are almost always confusing, like someone describing a car accident they just witnessed. When a timeshare member contacts Inside Timeshare with a timeshare complaint, to understand the complaint, I frequently ask, “What do you mean by that?” or “Can you provide an example?”

I selected the complaint below as an example of a before and after complaint because the deception reported is brazen and easy to understand. The complaint is an actual complaint.

The member reported that they were told in order to be eligible for the company’s Voluntary Surrender program they would have to buy additional points. This was not true. Another member was told they would have to convert their deeded timeshare to points to be eligible. This was not true either.

A responsible exit program offered by the developer doesn’t help someone who learns they were duped just days or months after purchase.

Tina’s complaint is not resolved so we will not identify the member or the timeshare company. I have changed their names.

Tina said they were told they had to upgrade from one loyalty program to the next to be eligible for the company’s Voluntary Surrender program. They had been struggling to make the high interest rate loan payments. By selling them more points, the sales agent forced insolvency.

To prepare her complaint, I advised Tina not to use words like lie or scam. Put yourself in the reader’s perspective. Emotional words that cannot be proven will turn off your reader. Even if you were scammed, your mission is to write up what happened to explain why you feel you experienced unfair and deceptive sales practices. Highlighted in red are my suggestions and the reasons why I felt my suggestion would make the complaint more clear and concise.            

Tina and Tony’s complaint as prepared by Tina

Tina and Tony Smith

Our California address

Our Phone Number

June 5, 2019

To Customer Service, ARDA ROC, CEO, sales agent

Tina had started her complaint with “To whom it may concern.” Send your complaint to specific individuals or organizations. The timeshare PAC ARDA ROC does not mediate disputes but they have a code of ethics.

We are writing to demand that our last two contracts below be cancelled due to fraudulent and negligent misrepresentations that took place in Las Vegas.

Tina and Tony made four purchases. They were so angry they wanted all their contracts cancelled. It is unlikely a developer will cancel all contracts, especially those over a year old. However, if told the timeshare was like real estate and easy to sell, the member doesn’t know they were lied to until they try to sell the timeshare.   

We were deeded timeshare owners before we were falsely told we had to give up our deed and buy points. We were free and clear of any loans before buying points.

  1. In 2013 we purchased 15,000 points with sales agents N S in Las Vegas for $25,750.
  2. In 2014 we purchased 7,500 points for $24,630 in Las Vegas from Sales Agent J G.
  3. In 2016 (Contract #xxx) we purchased 7,500 points for $23,925 in Las Vegas for 7,500 points with the same Sales Agent J G.
  4. In 2018 (Contract #xxx) we purchased 8,500 points for $26,105 in Las Vegas from sales Agent R S and Manager M G (J. G’s brother.)

Our third purchase in 2016 was our second purchase from J G. The concierge said we had to attend a mandatory update meeting.

(They were not on a promotional trip. It was not mandatory to attend the meeting).

He told us if we declined the update they will be forced to have us pay for our stay even though we had booked our stay with points.

I suggested they delete “the meeting had lasted well over 1-hour” because all timeshare meetings are over one hour. Unless the meeting lasted five hours or more, it will have no bearing on a complaint.

We said that we were fine with what we had. We didn’t need any more points. J G said if we don’t upgrade now we will lose special pricing. We remembered he said the same thing in 2014, but the numbers he presented looked so good.  

We repeated ourselves and stated we are helping our daughter in college, and we don’t have extra cash. He said, “You can put the down payment on a credit card. This is a one-time deal. You will be losing thousands of dollars if you don’t accept today.”

We said over and over that we are not people who make that much money. I’m a stay at home mom who takes care of foster children and my own children. Our priority with our finances is to help our daughter with college. J G said our points will appreciate just like real estate and said that he uses the interest paid on the loan as a tax write-off.

Points do not appreciate and the interest cannot be written off. It was okay to say we are not people who make that much money in this context, but “I can’t afford it” is not a valid reason for release, any more than you can go to your home mortgage lender and say, “I can’t afford this.”

At our last Upgrade in 2018 in Las Vegas we purchased 8,500 points for $26,105 in from R S and manager M G. The accumulated loan balance is $80,117.99.

It’s best to isolate the numbers because when they get too mushed in a narration they lose meaning.

It was stated that if we pay in full over the course of the period our loan amount would increase to a total of $152,301.30. Our maintenance fees are $6,897.77. We pay our fees monthly with a credit card because it is too much for us.

The member here is referring, I think, to the total amount they would have to pay if the loan went to maturity. It’s not meaningful to mention this amount because the total amount of any loan with interest is staggering. In addition, it’s the buyer’s responsibility to read the purchase agreement. This information is clearly stated on that agreement.

I told them to delete mentioning maintenance fees.  Mentioning maintenance fees really has no bearing on anyone’s complaint unless it involves an allegation that the member was promised the maintenance fees would go down if they purchased additional points, but they went up.   

This upgrade was done with R S, and his supervisor M G. We again said we did not want to attend. We were on vacation and did not want to be bothered. Again, concierge told us we needed to attend or our stay will be charged.

R S proceeded to show us how much an upgrade would cost. I told him I wanted out of the timeshare. We had heard about and wanted to look into the company’s voluntary surrender program.

He told us that in order to be eligible for The Voluntary Surrender program we needed to upgrade to have enough points to be eligible.

This is real deceit. This voluntary surrender program does not require purchasing any additional points.

He showed us numbers on how much our timeshare company would pay us for our points if we become eligible for the Voluntary Surrender program. We asked why we needed to upgrade to be eligible. He said, “You have to be a Platinum member to be able to get out of our timeshare company.”

(In no way do you have to be a Platinum member to be eligible for this Voluntary Surrender program.)  

We stated we couldn’t afford this. We can barely afford to pay for our maintenance fees. He said “What’s another $300 more on your loan payment? That isn’t too much to upgrade in order to be able to get out.”

We repeatedly told the agents that we don’t even have the money for a down payment. He said we could look to see if there are credit cards available. I said, I don’t want to charge this, why do I have to put a down payment? He said, “We need a down payment because there is no other way to upgrade you guys without one.”  

He said once we upgraded, we would need to make a couple of payments before applying for the Voluntary Surrender program.

(The rescission period was dodged by telling them to wait a few months before applying.)

He came back and asked if we know anybody that has another timeshare we can put that on your file to become Platinum.

(This is in reference to a program that allows the member to include other timeshares. The points credited count towards Platinum status.)

I said my sister does. (Adding your sister’s timeshare does not qualify.) I asked him if this was normal. R said, yes of course and said to ask his manager M G. M G smiled and nodded when we asked as he was passing by, “Even if we don’t own the other timeshare?”

We made a few loan payments and then applied for the Voluntary Surrender program, per R’s instructions. We got denied because we had a loan. We were not informed the timeshare has to be paid in full to be eligible for the Voluntary Surrender program.

We called the company (on my advice) to ask why we are Platinum members if we only have 38,500 points. Platinum requires 50,000 timeshare points. The agents had said that we are Platinum because of adding my sister’s timeshare. They said it would be part of “Declared Inventory.” The company representative said that she never heard of this and would need to check into it. I was put on hold for so long, I hung up.

We thought and believed that we were signing a contract in good faith and that our agents were honest. They were not. We are a family of 6 with one income. We will no longer fight in silence and will do everything we can to help others in our situation by reaching out to the media and to Representative Katie Porter. I will be filing a complaint against R J G and M G with the Nevada real estate division, the Better Business Bureau, the Federal Trade Commission, the FBI, and others.

Please contact me if you wish to discuss our complaint,

Tina Smith

(The complaint should be signed by the family member best suited to deal with this mess)

Tina’s original complaint was one long paragraph. When you read published articles, paragraphs are usually short. When too many sentences run together you can lose your reader. I learned this from my editors at TheStreet, Jim Cramer’s investment news service. One editor often told me, “Don’t bury the lead!” meaning state up front what you want your reader to know. I still hear his voice in my ear when I have buried the lead.

I always suggest you have a friend or neighbor not familiar with your complaint read it to see if it makes sense. Only a handful of the 900 complaints I have read have made sense to me when I initially read them.

Thank you to Tina and Tony for sharing their timeshare financial disaster. We will follow along and let our readers’ know how this family fares.

Timeshare can be a great product for the right reasons and for the right family. When a timeshare member references a volume of online complaints, I tell the member that for every unhappy member, there are 100 who think the timeshare company is wonderful. They may not have been deceived. Just because there are honest agents, it doesn’t mean there are not dishonest agents that should be stopped. Those who have had a positive experience should not judge those who have experienced unfair and deceptive sales practices. There will always be those who blame the victim.  

Join one of the timeshare member support groups. If there are none suitable, consider starting one.

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

Petition to reform timeshare

https://www.change.org/p/state-legislators-in-arizona-florida-and-nevada-demand-reform-of-the-timeshare-industry-s-unfair-and-deceptive-practices?fbclid=IwAR1n3m6kFW-xs6qtC4zKhHz1AC0gXWWDlBo2Ba6AWlXEPqlZsrIU2G-DU0A

Bluegreen Facebook

https://www.facebook.com/groups/180578055325962/

Wyndham Facebook

New: https://www.facebook.com/groups/376743609795740/  

Sapphire Starpoint New: https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F292083584642570%2F%3Fref%3Dshare

Diamond Resort Facebook

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Gold Key Facebook

https://www.facebook.com/groups/1639958046252175/

Related article: Complaint Instructions revised by a millennial member who resolved her timeshare dispute:

https://insidetimeshare.com/fridays-letter-from-america-39/

Thank you Irene, all we can hope for is that this dispute is resolved and that Tina and Tony can enjoy a stress free life outside of timeshare.

One thing we must point out, we are not anti-timeshare, we do believe that for many it could be a good product, it is the greed of the sales agents with the blatant use of untruths that is the problem. A problem that can only be solved by the timeshare companies themselves.