Anfi Members Complain about Anfi Attitude

Welcome to Inside Timeshare and day four of the CoronaVirus lockdown or as I prefer to call it “house arrest” in Spain. So far boredom has not yet set in, but it is just like being a kid again and being grounded, keep looking for ways to escape and find reasons for going out for a walk, never been to the local shop as much. Putting that aside, Inside Timeshare has been keeping an eye on the many forums online and has also been receiving some rather disturbing emails from some very disgruntled Anfi owners.

One of the first complaints received involved Anfi members who at the end of their stay found that their flight home had been cancelled and they were stuck in Gran Canaria. On approaching Anfi about staying on they were told it would cost 100€ per night for a room.

Is this any way to treat members especially in this time of crises?

Another email was from a Norwegian member, they had been in touch with Anfi about their booking as Gran Canaria is in lockdown, They were actually shocked to be told that Anfi is not closed and open as usual.

Well, who would want to go on holiday when you are going to be confined to the resort with the pools closed, all the bars and restaurants closed and nowhere to go?

In a post from one of the forums, that was sent in by yet another reader, the author of the post appeared very angry at the Anfi attitude regarding people who have been stranded at the end of their holiday. They cited the long-running Anfi statement that they care about their members as though they were a family.

They called for Anfi to step up to the mark and put their words about “caring for their family” into practice and actually help these people in this time of crisis and utilise the apartments that will remain empty. Instead, they appear to be doing nothing other than cashing in on these peoples misery.

In another post sent in by a very concerned reader, it involves a message for help from a lady who is staying at Anfi and has an apartment which receives no direct sunlight at all. It appears this lady has a serious medical condition and needs to get as much sunlight as possible. Obviously with the lockdown and the grounds being out of bounds she is confined to her apartment.

Anfi has refused to move her, even though they do have empty apartments which would do her very well. Again is this any way to treat members who are regarded as “family”.

The most shocking revelation is the newsletter sent to members (“family”), The entire letter is published below. It does not make for very good reading.

This unexpected situation is causing lots of last minute cancellation which we are trying to handle in the best possible manner.

We can see that the reservation you had was for  xx-MAR-2020. Unfortunately it is too late to cancel the reservations with the Anfi Vacation Club, however we can see an option to solve this sudden situation by providing you one accommodation vouchers of 1bedroom unit type of to be used up to 01.11.2021. This voucher will be released if and when your agreement number ……….. is updated as per the adaptation of the Timeshare Law.

As per the adaptation of the Timeshare Law, we have included a new change in the agreement therefore the adjustments you will see on the updated contract will be the following:

Following the new legislation, the physical apartment and week behind every floating week will appear on the updated contracts, which means that you will see which apartment/week was provided to the Trustee on the day you signed. There is also a new system in place (please keep in mind that there is no commitment to take up on this option whatsoever), which allows the floating member to have their week turned into the fixed week they have been allocated ´behind the scenes´ if they so wished, after five years. Obviously there is no obligation to do this and if no notification is made, the week automatically continues to be deposited in the floating system as it has done up and until now.

You can also take this opportunity to update your membership by adding family members into the agreement at no cost.

This is an easy process that we send an updated contract to your home address so you can read, sign and return to us.

Please let me know if I can be of any other assistance and looking forward to hearing from you.

Kind regards and please stay all safe at home.

María Hidalgo

Grupo Anfi

Manager

Customer Services

Tel: (+34) 928 152 970 / Ext. 5675

Fax: (+34) 928 736 422

Mobile: (+34) 696 932 636

As you can see from the first paragraph Anfi will not cancel any reservations as it is too late, (hang on, is there not a serious medical crisis going on?), but they will issue a voucher which can be used up to 1 November 2021.

That does not sound too bad until you see the next line:

This voucher will be released if and when your agreement number ……….. is updated as per the adaptation of the Timeshare Law.”

Is this “blackmail”, unless they agree to have their original contract changed to comply with the current timeshare laws which as we know is the basis of all legal claims against Anfi contracts. Remember that the reason for the “new” contracts is an attempt to deflect any further litigation through the courts.

But there is a problem here, according to Anfi the “the physical apartment and week behind every floating week will appear on the updated contracts”.

If “floating week” owners have a physical apartment and week appears on their contracts is it now a fixed week or still floating? If it is a fixed week how do they appoint an apartment and a week to all “floating week” members, after all, there are more members than weeks and apartments, surely they will be allocating the same apartment and week to several members.

We know that over the past couple of years Anfi has been trying to get members to “switch” to the new contracts without much success, this is now an attempt to force them to do so. Once again Anfi is treating their “family” with contempt.

Anfi members are not required to accept the change in contracts from their original purchase to the new one, Anfi cannot do it without your signature.

The Court of First Instance San Bartolomé de Tirajana, where many cases against Anfi are being won.

If you have had problems with Anfi or are just disgusted at how they operate and would like to know where you stand legally and what options are open to you, please use our contact page and Inside Timeshare will get back to you.

That is all for today, stay safe and don’t get too bored if you are in lockdown!


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