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Hug Your Haters Part II: A Customer Service Message

Today’s article by Irene Parker is part II of her Hug Your Haters, which we published on 15 August,

http://insidetimeshare.com/?s=customer+service+message

But first some of the latest in Europe.Court Masp

At the end of last week, even though the courts are closed for business, another sentence against Anfi Sales SL and Anfi Resorts SL was published. This was issued by the Court of First Instance Number 1, based in Maspalomas, the court ruled according to the precedents set by the Supreme Court in Madrid.

In this case, the court ruled that the contract be declared null & void with the return of over 13,279€ plus legal interest. In this case the infraction was the length of the contract was greater than the 50 years allowed by Spanish Timeshare law 42/98, which came into effect in January 1999.

Again this flies in the face of Anfi’s assertion that their contracts are legal and that they have not lost any cases, see the article “Truth, What is Truth?”  Published on 10 August.

It is not just Anfi who deny these facts, Silverpoint have been doing so for years, they have even left the RDO and claim they no longer sell “timeshare”. So what are they now selling?

Well the ploy by Silverpoint is the move to transfer the blocks of timeshare weeks they sold to clients (with the promise to sell in 2 years for a profit), into what is euphemistically called a “Company Participation Scheme”. Not much is known at present, a lot more research is yet to be done, but it appears that clients sign a document at the notary which makes them shareholders of the company Club Paradiso. If this is the case, then all liabilities of the company will fall squarely on those clients shoulders. More on this when the research is complete.

Now on with Irene’s article.

Hug Your Haters Part II

My Marriott Customer Service Experience

By Irene Parker

August 29, 2017

Customer Service is a Spectator Sport, according to Hug Your Haters author Jay Bear. Although Hug Your Haters was written primarily for the providers of customer service, users of Customer Service can benefit from the book as well. Social Media has dramatically changed Customer Service in a way many timeshare companies have yet to acknowledge. The Marriott hotel chain seems to have gotten the message and has adapted to the new world order.

How does a timeshare company respond to the following complaint?  

An 85/83 year old couple was sold nine timeshare contracts over a 2 ½ year period, with the last contract sold four months ago. They were sold approximately $550,000 worth of timeshare vacation points. They were encouraged to open a Barclaycard to make a down payment on the last contract but the application was denied. They cannot travel alone and soon will not be able to travel at all. The wife has been diagnosed Alzheimer’s. The husband has dementia. He is a Vietnam Vet having served 21 years in the military. They cannot remember signing any contracts. Their maintenance fees and loan payments are $64k a year which is 100% of their after tax income.  

Mr. Baer discusses in his book the difference between onstage and off stage Haters. The couple above would be described as an offstage Hater, unfamiliar with Social Media. I describe myself as a seeker of timeshare accountability and transparency, but I acquiesce to the title of an onstage Hater to keep with the Hug Your Haters theme. Sometimes offstage Haters need an onstage Hater to plead their case. It has often been reported some timeshare sales agents target the elderly.  

 Disney Vacation Club seems to have bucked the timeshare trend, refusing to fall back on the oral representation clause that states, “I did not rely on any oral representation to make my purchase” which translates to the customer is always wrong. Disney has few timeshare complaints so it’s not surprising to find former Walt Disney theme park executive Lee Cockerell, author of The Customer Rules, mentioned in Hug Your Haters. Mr. Cockerell explains in his book how he would encounter employees blaming the customer:  

“From time to time over the years, a customer would complain to me that a frontline employee had been belligerent. When I asked the employee what happened, I’d usually be told the customer was wrong about the facts, or had been abusive, or trying to cheat the company. Most of the time, the employee believed it was better to lose a bad customer than appease one.” p. 115

http://insidetimeshare.com/lesson-timeshare-companies/

Another Hug Your Hater example is Pella Windows and Doors, VP of marketing Elaine Sagers. “Monthly, our executives call a random selection of unhappy customers to talk about their experiences with us…..We’ve also played recordings from the call center so you can hear the emotion in our customers’ voices around what’s been happening with jobs and their homes.” p. 120

Having listened to 133 timeshare complaints, mainly about maintenance fee relief programs that do not exist, or the ability to sell points when no secondary market exists, it’s hard to understand how companies can so often ignore or dismiss allegations, especially when a volume of complaints (119 out of 133) meet the definition of white collar crime – “deceit, concealment, violation of trust and bait and switch” – painting a compelling and compounding picture of trouble within a company or within the timeshare industry as a whole. I challenge any timeshare executive to listen to the tone of the voices of families devastated financially by their vacation plan. “Well you signed a contract,” is not the appropriate answer. I’m sure Mr. Baer would agree.

Mr. Baer makes another important point I have often stated when it comes to offering a customer wronged an apology. “In some corners of the business universe, anyone interacting with customers is prohibited from saying (or typing) an apology, because it is believed – by particularly Draconian attorneys – that it could weaken the company’s position in a legal proceeding.” “In the world of Charles Dickens, ‘If that’s the law, then the law is an ass,’” Mr. Baer quotes Michael Lasky, an attorney and litigator with the Davis & Gilbert law firm in New York City. Mr. Laskey emphasized that of course companies should be careful about what they say, but the answer is not to ever say “I’m sorry.” p 125

Page 138 of Hug Your Haters discusses the importance of rapid complaint response time. My husband and I have been Platinum Marriott Rewards members for several years. About a decade ago I complained about something I can’t remember at a Marriott Hotel front desk. I was just complaining, not asking for compensation, yet the company responded with an automatic adjustment in reward points. Every 20 or so stays, something might happen that I would complain about had it not been for the times the company responded rapidly and appropriately.

Right out of the Hug Your Haters playbook, I posted a comment on the Marriott Facebook about how a trainee and a manager patiently and pleasantly changed our room three times to address our concern about highway noise. I posted this experience on Marriott’s Facebook and they almost immediately responded, “Irene, we would like to share this on our comment site if that’s alright with you.” As Mr. Baer explains, onstage Haters (or Lovers) don’t expect to be answered. When they are, they are taken aback, astonished that a company as large as Marriott would care.

I can’t speak for Marriott Vacation Club, the timeshare company, because I am not a member, but one of our Advocates, a senior manager with a Fortune 500 company, also a Marriott Vacation Club member, made this comment about Marriott in Part I of our Inside Timeshare article Hug Your Haters, “I think of a brand like Disney first and foremost. Also, while I know a company like Marriott has their critics, in all my years traveling and staying at their hotel and timeshare properties I always got the impression they were serious about fulfilling their fiduciary responsibilities and providing top shelf customer service and a quality customer experience.”

Onstage Haters compared to Offstage Haters – Chapter 7

Some companies respond to negative comments by expanding their advertising budget. “Advertising is a tax paid for being unremarkable,” is a quote Mr. Baer said is usually attributed to Robert Stephens, founder of The Geek Squad,  but he rephrases the comment appropriately, “Advertising is a tax paid when you’re poor at retaining your current customers.” p. 18

“Listening is the ability to pay attention to what the sounds means and understanding it. We hear noise, but we listen to music. That is because noise falls on our ears without any effort at our end,” said an anonymous writer explaining the difference between hearing and listening. Too often customer complaints are dismissed as noise in the form or automatic denials to a complaint filed against a timeshare sales agent (s).

These are but a few timeshare Advocacy Facebooks and websites of members helping members because company complaints so often fall on deaf ears. They are closed groups, but all would welcome corporate representatives bold enough to listen and learn. We hope timeshare industry executives, ARDA and lawmakers will take the time to not just hear, but listen.

Bluegreen and Diamond Resorts Advocacy Facebooks

We seek to provide Diamond Resort members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/180578055325962/

New York Attorney General Eric Schneiderman recently sent a message in the form of a $6.5 million settlement against The Manhattan Club timeshare accused of restricting availability for members who paid thousands of dollars for a timeshare while allowing access to those booking online. The settlement response was a reaction to a chorus of timeshare members mobilized and action orientated. All timeshare owners are grateful because a victory for one is a victory for all. Lack of availability is a universal complaint.

Thank you Irene, once again you have given us a look into the world of “Customer Service” or in some cases lack of. It is one of the main complaints that Inside Timeshare does receive, in many cases the sales staff are only intent on getting more money from you, rather than helping to get the best from your membership.

If timeshare is to flourish, developers and resorts really do need to look at this aspect and change their practises. Disney is a very good example of this as we showed in a previous article by Irene, Disney Vacation Club Vs The Timeshare Industry, published in July’s A Lesson for Other Timeshare Companies.

If you have any questions or comments Inside Timeshare invites you to contact us, your views are important, it will help to change the industry for the better.

Have you been contacted by a company you have never heard of, or want to know more about but don’t know how to start, again contact Inside Timeshare and we will point you in the right direction.

 

Hug Your Haters Part II: A Customer Service Message

Today’s article by Irene Parker is part II of her Hug Your Haters, which we published on 15 August,

http://insidetimeshare.com/?s=customer+service+message

But first some of the latest in Europe.

At the end of last week, even though the courts are closed for business, another sentence against Anfi Sales SL and Anfi Resorts SL was published. This was issued by the Court of First Instance Number 1, based in Maspalomas, the court ruled according to the precedents set by the Supreme Court in Madrid.

Court Masp

In this case, the court ruled that the contract be declared null & void with the return of over 13,279€ plus legal interest. In this case the infraction was the length of the contract was greater than the 50 years allowed by Spanish timeshare law 42/98, which came into effect in January 1999.

Again this flies in the face of Anfi’s assertion that their contracts are legal and that they have not lost any cases, see the article “Truth, What is Truth?”  Published on 10 August.

It is not just Anfi who deny these facts, Silverpoint have been doing so for years, they have even left the RDO and claim they no longer sell “timeshare”. So what are they now selling?

Well the ploy by Silverpoint is the move to transfer the blocks of timeshare weeks they sold to clients (with the promise to sell in 2 years for a profit), into what is euphemistically called a “Company Participation Scheme”. Not much is known at present, a lot more research is yet to be done, but it appears that clients sign a document at the notary which makes them shareholders of the company Club Paradiso. If this is the case, then all liabilities of the company will fall squarely on those clients shoulders. More on this when the research is complete.

Now on with Irene’s article.

Hug Your Haters Part II

My Marriott Customer Service Experience

testimonials

By Irene Parker

August 29, 2017

Customer Service is a Spectator Sport, according to Hug Your Haters author Jay Baer. Although Hug Your Haters was written primarily for the providers of customer service, users of Customer Service can benefit from the book as well. Social Media has dramatically changed Customer Service in a way many timeshare companies have yet to acknowledge. The Marriott hotel chain seems to have gotten the message and has adapted to the new world order.

 

Mr. Baer discusses in his book the difference between onstage and offstage Haters. Many of the complaints Inside Timeshare has received are from offstage Haters, unfamiliar with Social Media. Sometimes offstage Haters need an onstage Hater to plead their case.

Disney Vacation Club seems to have bucked the timeshare trend, refusing to fall back on the oral representation clause that states, “I did not rely on any oral representation to make my purchase” which translates to the customer is always wrong. Disney has few timeshare complaints so it’s not surprising to find former Walt Disney theme park executive Lee Cockerell, author of The Customer Rules, mentioned in Hug Your Haters. Mr. Cockerell explains in his book how he would encounter employees blaming the customer:

“From time to time over the years, a customer would complain to me that a frontline employee had been belligerent. When I asked the employee what happened, I’d usually be told the customer was wrong about the facts, or had been abusive, or trying to cheat the company. Most of the time, the employee believed it was better to lose a bad customer than appease one.” p. 115

A Lesson for Other Timeshare Companies

Another Hug Your Hater example is Pella Windows and Doors, VP of marketing Elaine Sagers. “Monthly, our executives call a random selection of unhappy customers to talk about their experiences with us…..We’ve also played recordings from the call center so you can hear the emotion in our customers’ voices around what’s been happening with jobs and their homes.” p. 120

Having listened to 133 timeshare complaints, mainly about maintenance fee relief programs that do not exist, or the ability to sell points when no secondary market exists, it’s hard to understand how companies can so often ignore or dismiss allegations, especially when a volume of complaints (119 out of 133) meet the definition of white collar crime – “deceit, concealment, violation of trust and bait and switch” – painting a compelling and compounding picture of trouble within a company or within the timeshare industry as a whole. I challenge any timeshare executive to listen to the tone of the voices of families devastated financially by their vacation plan. “Well you signed a contract,” is not the appropriate answer. I’m sure Mr. Baer would agree.

Mr. Baer makes another important point I have often stated when it comes to offering a customer wronged an apology. “In some corners of the business universe, anyone interacting with customers is prohibited from saying (or typing) an apology, because it is believed – by particularly Draconian attorneys – that it could weaken the company’s position in a legal proceeding.” “In the world of Charles Dickens, ‘If that’s the law, then the law is an ass,’” Mr. Baer quotes Michael Lasky, an attorney and litigator with the Davis & Gilbert law firm in New York City. Mr. Laskey emphasized that of course companies should be careful about what they say, but the answer is not to ever say “I’m sorry.” p 125

marriott rewards

Page 138 of Hug Your Haters discusses the importance of rapid complaint response time. My husband and I have been Platinum Marriott Rewards members for several years. About a decade ago I complained about something I can’t remember at a Marriott Hotel front desk. I was just complaining, not asking for compensation, yet the company responded with an automatic adjustment in reward points. Every 20 or so stays, something might happen that I would complain about had it not been for the times the company responded rapidly and appropriately.

Right out of the Hug Your Haters playbook, I posted a comment on the Marriott Facebook about how a trainee and a manager patiently and pleasantly changed our room three times to address our concern about highway noise. I posted this experience on Marriott’s Facebook and they almost immediately responded, “Irene, we would like to share this on our comment site if that’s alright with you.” As Mr. Baer explains, onstage Haters (or Lovers) don’t expect to be answered. When they are, they are taken aback, astonished that a company as large as Marriott would care.

I can’t speak for Marriott Vacation Club, the timeshare company, because I am not a member, but one of our Advocates, a senior manager with a Fortune 500 company, also a Marriott Vacation Club member, made this comment about Marriott in Part I of our Inside Timeshare article Hug Your Haters, “I think of a brand like Disney first and foremost. Also, while I know a company like Marriott has their critics, in all my years traveling and staying at their hotel and timeshare properties I always got the impression they were serious about fulfilling their fiduciary responsibilities and providing top shelf customer service and a quality customer experience.”

Onstage Haters compared to Offstage Haters – Chapter 7

Some companies respond to negative comments by expanding their advertising budget. “Advertising is a tax paid for being unremarkable,” is a quote Mr. Baer said is usually attributed to Robert Stephens, founder of The Geek Squad,  but he rephrases the comment appropriately, “Advertising is a tax paid when you’re poor at retaining your current customers.” p. 18

“Listening is the ability to pay attention to what the sounds means and understanding it. We hear noise, but we listen to music. That is because noise falls on our ears without any effort at our end,” said an anonymous writer explaining the difference between hearing and listening. Too often customer complaints are dismissed as noise in the form or automatic denials to a complaint filed against a timeshare sales agent (s).

create

These are but a few timeshare Advocacy Facebooks and websites of members helping members because company complaints so often fall on deaf ears. They are closed groups, but all would welcome corporate representatives bold enough to listen and learn. We hope timeshare industry executives, ARDA and lawmakers will take the time to not just hear, but listen.

Bluegreen and Diamond Resorts Advocacy Facebooks

We seek to provide Diamond Resort members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/180578055325962/

New York Attorney General Eric Schneiderman recently sent a message in the form of a $6.5 million settlement against The Manhattan Club timeshare accused of restricting availability for members who paid thousands of dollars for a timeshare while allowing access to those booking online. The settlement response was a reaction to a chorus of timeshare members mobilized and action orientated. All timeshare owners are grateful because a victory for one is a victory for all. Lack of availability is a universal complaint.

change

Thank you Irene, once again you have given us a look into the world of “Customer Service” or in some cases lack of. It is one of the main complaints that Inside Timeshare does receive, in many cases the sales staff are only intent on getting more money from you, rather than helping to get the best from your membership.

If timeshare is to flourish, developers and resorts really do need to look at this aspect and change their practises. Disney is a very good example of this as we showed in a previous article by Irene, “Disney Vacation Club Vs The Timeshare Industry”, published in July’s “A Lesson for Other Timeshare Companies”.

If you have any questions or comments Inside Timeshare invites you to contact us, your views are important, it will help to change the industry for the better.

Have you been contacted by a company you have never heard of, or want to know more about but don’t know how to start, again contact Inside Timeshare and we will point you in the right direction.

help

The Tuesday Slot with Irene

Welcome to the Tuesday Slot with Irene, today we welcome yet another new contributor Mike Yelton, edited as always by our very own Irene Parker. This article will also be of interest to our readers in Europe, as many have been victims of similar tactics, so we are asking our readers, both members and hopefully developers, to weigh in on the discussion questions posted throughout Mr. Yelton’s article.  

The deception that prompts the presentation, as happened to Mike and Joyce Yelton,  is often the reason why the ultimate end is the timeshare exit company when the developer will not address these issues.  

If the developer would clean up the sales process, the back end of the timeshare exit problem would go away, or at least be reduced. Until the developer owns up to their being a part of the problem, the angry and desperate timeshare owner is here to stay..

Is Freewheeling Credit Card Lending Here Again!?

The Over Reliance on Credit Card Lending

Our Stormy Point Village, Summerwinds Experience

By Mike Yelton, Army and Air Force Vietnam Veteran

May 22, 2018  

Introduction by Irene Parker

Was this Elder Fraud?  

Was this Credit Card Fraud?

Was this an Unfair and Deceptive trade practice?

Was Summerwinds resolution to the Yelton’s offer fair?

Inside Timeshare has been receiving an increase in complaints about timeshare credit cards opened onsite and credit card charges made without authorization. This is exactly what the Consumer Financial Protection Bureau worked so hard to put a halt to when Wells Fargo agents opened credit card accounts without the cardholder’s knowledge. Undeterred, Wells Fargo moved on to a $1 billion penalty announced April 20, 2018. This penalty was levied due in part to interest rate-lock promises. Mike and Joyce Yelton’s timeshare upgrade experience is somewhat similar, although they were promised a rate lowering.   

Another Wells Fargo Settlement

WASHINGTON, D.C. — Today the Bureau of Consumer Financial Protection (Bureau) announced a settlement with Wells Fargo Bank, N.A. in a coordinated action with the Office of the Comptroller of the Currency (OCC). As described in the consent order, the Bureau found that Wells Fargo violated the Consumer Financial Protection Act (CFPA) in the way it administered a mandatory insurance program related to its auto loans. The Bureau also found that Wells Fargo violated the CFPA in how it charged certain borrowers for mortgage interest rate-lock extensions. Under the terms of the consent orders, Wells Fargo will remediate harmed consumers and undertake certain activities related to its risk management and compliance management. The Bureau assessed a $1 billion penalty against the bank and credited the $500 million penalty collected by the OCC toward the satisfaction of its fine.

https://www.consumerfinance.gov/about-us/newsroom/bureau-consumer-financial-protection-announces-settlement-wells-fargo-auto-loan-administration-and-mortgage-practices/

Here’s what happened to Mr. and Mrs. Yelton. I have interspersed discussion questions hoping our readers will offer their input in our comment section. We encourage responses from the industry in addition to reader responses. We hope meaningful dialogue will help bridge the gap between the angry timeshare member and the timeshare provider.         

By Mike Yelton

My wife Joyce and I, both 79 years of age, bought a Stormy Point Village timeshare in Branson, Missouri in 2015 and upgraded in 2016. We enjoyed our stays there and had no major complaints until December 2017 when we attended what they said was a ‘mandatory update meeting’. We were told that if we did not attend we would lose our benefits. At that meeting we feel we were deceived and lied to. We may be older, but we are not stupid.

Discussion Question 1

Do you think it is fair for a timeshare member, who has made a prior purchase of a deeded week, be required to attend an update, threatened with the risk of losing their benefits if they did not attend? The Yelton’s would not have become angry owners had they not attended the meeting and we would not be writing this article.    

At this mandatory update, the salespeople presented what they described as a “change in need” or an exchange in benefits. We were led to believe it was not an upgrade. They said they could lower the interest on our loan if we opened a new lower interest rate credit card.

Discussion Question 2 & 3

Do you think this was more an attempt to open credit card accounts and sell an upgrade, rather than actually addressing the customer’s needs?

Was the “change in need” enough of a reason to tell the Yelton’s they would lose their benefits if they did not attend?

Due to our health we cannot travel far from home. We don’t live far from Branson. We were told if we wanted to limit our use to just Branson, two weeks could be broken down into four parts. We signed the papers, but later we found out we had purchased an upgrade which we did not want or could afford.

We felt we had become a victim of the unauthorized opening of credit card accounts and unauthorized charges made. We were not aware the cards had been opened or that an amount had been charged. We didn’t know the cards had been opened until not one, but two Bank of America credit cards showed up in the mail! We had agreed to one card being opened because they said it would be at a lower interest. It was never mentioned the card was being opened for the purpose of buying an upgrade. The cards have been canceled as Bank of America agreed they were opened without our knowledge.

Discussion Question 4

Was it deceptive to tell the Yelton’s the card was being opened to lower their interest rate if charges were made to make a purchase? What could have been done so that the Yelton’s would have been aware the card was being charged to purchase a timeshare product? From members young and old, we are hearing about credit cards opened and charged, and even loans taken out when the member was not aware. It seems the first thing a sales agent does is to run the card to determine the credit limit and then back into the maximum point purchase.  

To our utter dismay we learned that the sales agent charged $7,000 on a card opened in my name and $4,000 on a card opened in Joyce’s name! The salesperson told us we could charge up to $11,000 on the card but he NEVER said he was actually charging that amount of money or that he was opening two cards. He just charged it without even asking! We both were there. He told us we would get a check in the mail, which we should sign and send in, in an envelope that would be included with the check. We have no idea what the check was about, but no check ever arrived.

Discussion Question 5

Should the sales agent have explained to the Yelton’s why they would receive a check in the mail? This question was asked to encourage timeshare buyers to challenge vague statements like this. For example, Inside Timeshare has received many complaints from members purchasing additional points because they say they were told “You can pay your maintenance fees by charging purchases on the new credit card.” The problem is – the consumer typically does not ask the next question: What is the actual value? If 1% is credited, a family would have to charge $100,000 in one year to pay a $1,000 maintenance fee bill.    

We expected Summerwind to cancel the deceptive upgrade. We sent a letter of complaint to Summerwinds which they ignored. We then filed a complaint with the BBB which did get a response. Summerwinds asked us to take down the complaint so we could discuss the issue without a third party. They offered us a cancellation on the upgrade but not a full cancellation of our timeshare, which would have required the prior outstanding loan be cancelled.   

Discussion Question 6

Do you think the offer Summerwinds proposed was fair?

We will allow the cancellation of the last upgrade.

The debt prior to this purchase is still your responsibility.

We will start the first year of use for 2019 on the new contract. We will give you one free week in a 2 bedroom unit for use in 2018.

We will refund the amounts placed on the cards and any payments made to the lender since the time of your upgrade.

They never apologized for opening the second card or charging the credit cards without our knowledge. We had some good times at Summerwinds, but because of this experience, we have lost all faith in Summerwinds. We dread checking in.

Discussion Question 7

Should Summerwinds have apologized for the mistakes? Lawyers will be quick to respond….but not so fast. Hug your Haters author Jay Baer, obtained this answer from attorney and litigator Michael Laskey of Davis and Gilbert law firm in New York City.    

“In some corners of the business universe, anyone interacting with customers is prohibited from saying (or typing) an apology, because it is believed – by particularly Draconian attorneys – that it could weaken the company’s position in a legal proceeding.” “In the world of Charles Dickens, ‘If that’s the law, then the law is an ass,’”

Mr. Laskey emphasized that of course companies should be careful about what they say, but the answer is not to ever say “I’m sorry.” p 125

http://insidetimeshare.com/?s=hug+your+haters

So there you have it. Mr. Yelton has produced lots of food for thought. This is the YouTube Mr. and Mrs. Yelton produced. https://youtu.be/a1XCF479oa8

We hope you will express your thoughts on our comment section.

Summerwinds Resorts Services, LLC has a BBB rating of F

https://www.bbb.org/stlouis/business-reviews/timeshare-companies/summerwinds-resort-services-llc-in-branson-mo-29040/reviews-and-complaints

Inside Timeshare has received complaints from all branches of the military as well as law enforcement. We have reached out to Whistleblowers of America, a nonprofit that seeks justice for veterans, Active Duty military and government workers. We encourage those who have been assisted by our efforts to make a donation to this worthy organization. https://whistleblowersofamerica.org/

I have never served my country, but I am honored to serve those who have by providing the means to let their voices be heard. Thank you to Mike for joining Inside Timeshare as a contributor and for your service to our country.

Additional self-help groups that can aid in your due diligence:

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

In Europe we have not yet seen this use of credit cards, but we are familiar with finance being arranged by the sales staff, the main provider of theses loan agreements is Barclays Partner Finance. We have many readers who have informed us that they told the sales staff they could not afford the timeshare as they were only on pensions.

Yet after many hours of high pressure sales tactics they eventually agreed to finance being provided, the unfortunate thing is the usual due diligence checks such as income versus outgoings reports have never been done. Eventually this has ended in severe financial hardship.

It has also been the case that many of these loans have been brokered by unauthorised and unlicensed staff and companies. Yet the banking industry still allows these agreements to take place, putting yet more people in financial crisis.

If you have any comments or questions on this or any article published, Inside Timeshare would love to hear from you.