Browse Month

July 2016

Irregularities in Anfi Tauro Beach Project

How much worse can it get for the Anfi Group? Just as we have seen even more rulings from the Supreme Court against the timeshares sold by Anfi, and the numerous cases being brought by the law firm Canarian Legal Alliance, we now have a new investigation. This time it concerns the Anfi project at Tauro Beach in the municipality of Mogan.

Anfi-Beach-Construction-3-1

La Provincia, a Spanish Daily published a story on 24 July 2016 that the Department of Sustainability of the Coasts and the Sea, which comes under the Ministry of Environment had dismissed the head of the Canary Islands Coastal Authority, José María Hernández Leon. It appears that his dismissal is based on serious irregularities found in the permissions granted to the Anfi Group for the project. This project is for the creation of a new beach, boardwalk and other facilities at the mouth of the Barranco de Tauro.

 

The Guardia Civil have challenged the legality of the authorisations granted to Anfi to occupy over 3km of the coast. SEPRONA, which is the Nature Protection Service run by the Guardia Civil have been conducting an investigation into the Anfi Group who are the promoters of the project since work began in February this year.

gc-seprona

 

 

 

 

 

 

 

 

The Anfi Group which is a partnership between the Lyng family and the Construction Company Santana Cazorla, have been given a 50 year tenureship of the area. With the project having an impact on several homes and a camp site which need to be relocated, but this has hit problems. Two reasons have been given for this, one is that the proposed relocation site would disconnect them from the community and that it also overlaps the site for the planned roundabout for access to the beach.

tauro homes

The partners themselves are no stranger to controversy, in the past there have been hints and allegations into possible corruption, although nothing was actually proven. Could this be the tip of another allegation? After all, for the Guardia Civil to be investigating it must be serious, only time will tell. (see link to previous article The Great ANFI Battle of the Partners)

 

We shall be keeping an eye on this case as it develops, La Provincia is renowned for chasing stories such as this and is widely read. For a more in depth report follow the links below, one is for La Provincia, the other is to the English translation of the story published in The Canary News.

 

http://www.laprovincia.es/gran-canaria/2016/07/23/destituido-jefe-costas-canarias-irregularidades/845420.html

 

http://thecanarynews.com/tauro-beach-investigation-underway/

 

http://insidetimeshare.com/great-anfi-battle-partners/

 

My Thought Today: End of July

Another month gone by and even more judgements from the Supreme Court, four within a week of each other, this means CLA have now achieved 15 judgements. CLA also announced a win at the courts in Barcelona, this was against Club Estela Dorada. Again it follows the Supreme Court rulings and the client was awarded over 29,000€ including legal fees and interest.  According to my sources there are around 100 waiting to be heard at the Supreme Court, so watch this space.

legal clipart

One of my American colleagues Irene Parker sent me a link to a comment on TrustPilot, a review website. It was from a customer who had a great Customer Service Experience (although it does not state if he is a Diamond owner or just a non owner booking):

 

I must be the luckiest person in the world if you are to believe the other reviews on this site as my experience has been the complete opposite.

The agent I have been dealing with Lisa Whincap is probably the nicest and most helpful person I have ever had the pleasure to deal with.

I booked a Holiday then later found there was going to be some building work going on during part of our stay so I called and asked if I could change or cancel my holiday and Lisa could not have been more helpful and went well above and beyond to make sure I was entirely happy. Therefore, as far as I am concerned the customer service in their Spanish office is second to none and I would not hesitate hand on heart to recommend them to anyone I know as I got exemplary service.

Thank You (Shane)”.

 

https://www.trustpilot.com/reviews/577158160000ff00096a4000

 

Irene has been writing for quite sometime on the difficulties of getting out of Diamond contracts she sent me this rebuttal:

 

People don’t get it. That’s great that Shane had a positive customer service experience, but if he spent $25,000 dollars or euros and had a heart attack or stroke tomorrow and could no longer travel, in all likelihood his only option would be to voluntary surrender his points (if accepted), despite many other timeshare resorts providing a secondary market. Who in their right mind would spend so much money on something with increasing annual fees and no exit.  Diamond then takes surrendered points and resells them for full value as part of their industry recapture program. When I called today on behalf of an 83 year old owner, the first thing I was told was a voluntary surrender is not guaranteed.

 

She points out that the problem is not one of customer service while on holiday at the resorts, it is a case of needing to be rid of the timeshare/membership when no longer needed. It is not only owners in Europe that have this problem, our cousins across the great lake have the same dilema. The only consolation as Irene put it to me in one conversation, is the way Spain is on the side of the consumer. Those in the US are now looking to see if they can bring in the same legislation on a Federal level. I suppose this does depend on who wins the presidential election!

floating house

On another matter of how the law works, it has been pointed out that some resorts / companies think they have found a new way around the floating week’s ruling. It appears they are now assigning a fixed week number (from the weeks that can´t sell) and calling them “Flexi weeks”. Although there is a week number assigned the owner is not tied to it, and uses it in the same way as the floating. So it looks like the legal eagles are going to be busy with this one in the future.

 

On the point of Mrs B and the Debt Collectors, the Financial Ombudsman has now taken on the case, so hopefully it will be resolved once and for all, without the need to go to court. Once again thank you for the support received by various legal eagles in the UK.

 

For those of you about to embark on your summer holidays, have a safe journey and enjoy yourselves, but do remember to watch out for the latest innovative idea from your resorts.

 

If you have any questions about any articles published or just want to know how to make the relevant checks on any company, Inside Timeshare is here to help. If you have any information about any article or company you have spoken to and want others to be warned, please let us know and we will publish it. Happy Holidays.

Basic RGB

Monster Credits Associated Companies Summary

Glenmore Consulting Ltd 08718409
5th Floor Waverley House, Holdenhurst Rd, Bournemouth. BH8 8DY
Offices also in York and Stratford. These are known as Advice Centers.

Directors
Mark Rowe
Nicola Rowe (Wife)

On 5 January 2016 the company name was changed to:
Monster Rewards Limited using the same company number and registered at the same address. There is also a Monster Rewards SL in Tenerife. the Ltd company is the UK arm.

Mark Rowe also owns:

Complete Internet Solutions Ltd which owns Monster Credits. This company sold the rights to sell Monster Credits to Hollywood Marketing SLU based in Tenerife, Mark Rowe is also director.
Hollywood Marketing licenced Glenmore Consultants Ltd now Monster Rewards Ltd to sell Monster Credits.
sellmytimeshare.tv is the trading arm of Hollywood Marketing and is also operated by Mark Rowe. (See advertising video) link.
Another arm is www.timeshare.lawyer according to the website on “who we are” they are a niche legal division of SellMyTimeshare.tv which is owned by Monster Rewards SL.

Hollywood Marketing SLU recently changed to Monster Group (Travel) SLU
Other names associated with these companies are:
Obviously Mark Rowe, previously sales manager Resort Properties/Silverpoint
Mrs Jodi Beard Marketing Director sellmytimeshare.tv

Cheap Holidays, Monster Rewards SL and Monster Travel
Niel Aylward telemarketing director. Previously Contract Sales Manager Resort Properties/ Silverpoint. before this employed by Club la Costa.

David Taylor and Joanne Taylor from Silverpoint. Now operates from the York office for sellmytimeshare/ Glenmore Consultants. Both are Senior Client Advisors.

The Timeshare Consumer Association (TCA)

This was originally set up by Sandy Grey, (1999), when he died it was taken over by a group of people wanting to continue his work. May 2014 Stephen Boyd (lawyer) instituted the new Company The Timeshare Consumer Association Ltd, he resigned in December 2014, Now a partner in Athena Law. The Website was taken over by Tolmex Ltd 08143115 and was directed by William Aspinall.

On 11 April 2016 the company changed name to Bridgewell Investments Ltd using the same company number and address:
Fernhills Business Center, Foerster Cham, Todd Street. Manchester BL9 5BJ

William Aspinal resigned as director on 8 July 2016

He was replaced on that date by Mark Rowe.

This now means that the TCA a previously independent information resource website is now under the effective control of Monster Group Travel and Mark Rowe.

According to some new information taken from Timeshare Business Check (an arm of Kwikchex RDO funded), When they published their findings on the TCA (23 June 2014), they listed as “Other associated businesses and trading names” the following:

Athena Law (again known to be associated with TCA)

Complete Internet Solutions Ltd

Hollywood Marketing SL

Monster Travel

Sell My Timeshare

With these links can the TCA still claim to be the independent voice for the timeshare owner?

Sandy Grey will be turning in his grave!