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Silverpoint

The Tuesday Slot

Welcome to the Tuesday Slot, this article replaces the one originally scheduled as at the last minute the problem may have been resolved, news on this will be published when we have confirmation. So this week we publish the results of the election where our very own Irene Parker stood to be elected to the HOA Board of Diamond US Collections as a representative of all members.

As for news from Europe, the courts have not issued any new sentences, although many cases have been heard.

On the fake “lawyers” front Inside Timeshare has received many emails from anxious owners being contacted by those we have highlighted. All are telling the same story, their timeshare company has been taken to court and found guilty, they have awarded the owners so many thousands of pounds in compensation, but to release it they must first send 20% of the awarded amount to cover tax. For those of you who are familiar with our articles, you know what this is, a complete and utter scam.

Since our article about Silverpoint on 3 October, Inside Timeshare has been overwhelmed with emails from very concerned purchasers, this has resulted in the lack of article being published. It was felt that these enquiries were to be answered and addressed, so our apologies for the lack of articles.

We have also received an email from one reader who has contacted a law firm in the UK and they want £850 to conduct a viability report to see if there is a claim on a no win no fee basis! For a more intense report they want £1,200 This law firm Seth Lovis is charging money from a timeshare owner to see if they can take on her case!

This is totally unethical, Inside Timeshare will do this for free, then we will pass you on to a lawyer who has the experience in this field.

Now for our Tuesday Slot.

Diamond Resorts Election Results – U.S Collection HOA Board

5,387,000 Votes! A Landslide Psychological Victory

By Irene Parker, Candidate finishing #8

October 16, 2018

Diamond Resorts announced election results for their U.S. Collection which was held  October 10, 2018. I finished #8 with 5,387,000 votes.

I have been researching this industry for over three years now. I keep hearing the same complaints over and over from those who bought timeshares from several developers. It’s a broken record coming from 614 families, as of October 14, all but a handful alleging unfair and deceptive sales practices.

My husband and I owned three timeshares for 30 years, our life revolving around the next vacation. I didn’t even know how to use Facebook until I attended a pathetically aggressive timeshare presentation in 2015. I wrote a couple articles and started to hear from timeshare buyers complaining of unfair and deceptive sales practices. I saw that there were a number of Attorneys General investigations and settlements launched against several developers.

I resent being called an “industry hater” by one developer, as I loved this industry for 30 years. It is preposterous for timeshare lobbyists and developers to insist there is no problem with the front end of the timeshare sale – only with exit companies “targeting” timeshare members who would otherwise be happy timeshare owners. Families report being financially devastated and don’t know where to turn.

I have always said half a problem goes away when confronted. Either the industry will confront the deceit on the front end of the sale, or Timeshare Wars continue.

All but a handful of the 621 families have reported:    

  1. They said it was an investment,
  2. They said it was easy to sell,
  3. They said to fill out an application to see if we were eligible, but they opened a credit card and charged it for the purchase (or down payment),
  4. They said we could pay our maintenance fees with this new program, but the program didn’t exit,
  5. They said we could sell our timeshare if we bought more points, but the program didn’t exist,
  6. They said we could pay our maintenance fees by using a credit card, but we would have to charge $200,000 in a year to pay a $2,000 maintenance fee,  
  7. They said airfare would be included when we booked a stay,
  8. The sales agent said the last agent did not sell us enough points,
  9. They showed us a book of resorts, but there is never any availability when we try to book,
  10. They said we could rent our timeshare, but the resort does not allow this,
  11. They said if we did not give up our deed and buy points, our children’s’ credit would be destroyed if something happened to us,
  12. Hours long tag-team, high pressure, aggressive sales presentations,
  13. They said if we didn’t change to another program our maintenance fees will go through the roof,
  14. I should not have bought a timeshare in Hawaii because they have hurricanes,
  15. I should not have bought a timeshare in Florida because they have hurricanes,
  16. The sales agent said he would be my personal representative, but he never returned my calls or text messages.    

Timeshare Advocacy Group™ mission statement:

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

Our Diamond Resorts member-sponsored advocacy Facebook launched by an economics professor broke 2,000 members today:

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

My campaign bio:

Irene Parker has experience and knowledge in the fields of finance, sales and marketing. Irene holds an MBA from St. Louis University, and holds a Certified Financial Planner (CFP) certificate. Irene retired from Edward Jones Hawaii. She served as a founding member of the Salvation Army Board of Directors, Waimea, a member of the Condo Board at One Archer Lane, Honolulu, a member of The Ombudsman Advisory Board in Kentucky, and was a Kentucky CASA supervisor.

You did!

Thank you,

Irene

Timeshare Advocacy Group™

Facilitator

Well, all we can say is well done to Irene, you certainly gave them a run for their money, your hard work and tenacity has proven that the little people can make a difference. Also a very big thank you to all those who voted for Irene, your voices have been heard.

If you have a timeshare problem that you would like real information on, then use our contact page and get in touch, we have a wealth of knowledge from so many sources that we will find a solution for you. When you contact us, please let us know from what part of the world you are from and where you own or are a member, it will help us put you in touch with the right people.

Silverpoint: The Story Moves On

Silverpoint formerly Resort Properties and now also known as Signallia Marketing Distribution SL is no stranger to these pages, or to many of those readers who have in the past purchased timeshares from them.

Many of these purchasers have also been taken in with the promise of “investment packs”, these are packs of weeks and apartments which were sold with the promise of a substantial return after two years. This return was supposed to have happened with the resale of those weeks, but these never happened, leaving many with huge maintenance fees and even bigger Barclays Partner Finance loans.

The story was always the same, the weeks and apartments that the clients purchased could not be sold as they were not sought after, in order to secure the initial “investment” the clients needed to “upgrade” to better quality apartments which were being sought. This “upgrade” would also be financed with a BPF loans arranged by firstly Resort Properties and then Silverpoint.

At the helm of this enterprise was the Chief Executive Officer Mark Cushway, who is still at the helm, although they insist they no longer sell “timeshare”.

Mark Cushway

A few years ago these “investment” packs were changed to “The Company Participation Scheme”. This is where the clients are then sold “participations” (not shares), in “registered” companies. These are actually apartments that are registered as companies with names like Palm Beach 112, using the names of the resorts along with a number, (possibly the apartment).

Once again like the “investment” weeks the whole point is to dodge the strict timeshare laws, which at first Silverpoint were successful in doing so. They actually fooled the courts in the early days that the purchasers were not buying timeshare but were investing in property. Eventually the Supreme Court ruled that these clients were buying timeshare and were not investors, therefore they had the full protection of the timeshare laws.

Since that first ruling Silverpoint has been on the receiving end of many court cases, almost on a daily basis, with the court’s finding for the clients. This is costing Silverpoint hundreds of thousands of pounds, in the past few weeks alone the courts have ordered they repay around half a million pounds.

So as the title says, the story now moves on.

Silverpoint have set up numerous companies and associations with others, to once again dupe the very same clients they duped before.

Inside Timeshare has had many emails from these clients, all have attended presentations either in Tenerife or the UK, all with the same purpose, to get them to sign up with another product or have their timeshare contract cancelled with the promise of a claim.

In Tenerife it is Centaurus Mediations, with another associate of Mark Cushway being linked to it called Lee Burton. Again this name has appeared on these pages in the past, as a bit of a henchman. (see link below) The pitch is to either sell them Keys Concierge, a so-called “lifestyle” product promising massive discounts, the cost, around £10,000 or a cancellation of the contract.

Lee Burton

Another company linked to Silverpoint is Aspirantco SL, with offices literally across the road from The Suites Beverly Hills. This company claims they are nothing to do with Silverpoint but on Mark Cushways Linkedin page under Silverpoint employees it clearly shows that they are linked. (see PDFs below)

silverpoint employees 1

silverpoint employees 2

We then have Claims Solutions Group, a company we have already highlighted on these pages, based in Aberfeldy, linked to this company is Bryan Wilson, who has recently advertised for “telemarketing” staff for a new call center apparently in West Kirby.

Bryan Wilson third from left

 

 

 

 

 

 

 

 

 

 

Another company linked with all this is Fullbrook Associates of Stirling, again using members data provided by Silverpoint, (see links below).

The purpose is to contact Silverpoint clients, using members data provided by Silverpoint and Mark Cushway, the deal is very simple, they are the only ones who can get you out of your Silverpoint contract. But to do so you first have to pay thousands to do this.

Not bad I hear you say, first they take your money to sell you the illegal timeshare, contract, then you have to pay them again to get out. Sounds like a win win for none other than Silverpoint and Mark Cushway!

So what is the aim of all this?

As we have reported on these pages, Silverpoint is losing hand over fist in the courts, at the rate this is happening they will soon have nothing left. By getting you the owners of these worthless timeshares to have your contracts cancelled, either by trading in for Keys Concierge or by having Claims Solutions Group have them cancelled, you will then have no recourse to take them to court and retrieve all the money you have paid in the past. In other words it is a damage limitation exercise at the same time getting as much of your money as possible.

Inside Timeshare has been reliably informed that Criminal Denuncias along with numerous civil actions have already been filed against many of the participants, we also know that there are many more cases waiting to be heard by the courts, not just for the timeshare “scam” but also for the “company participation scheme”.

If you are contacted by any of the mentioned companies or are enticed to a presentation while on holiday in Tenerife the warning is simple, “DON’T SIGN UP TO ANYTHING, AVOID THEM LIKE THE PROVERBIAL PLAGUE”.

If you have been taken by Resort Properties / Silverpoint with either timeshare or the company participation scheme and want to know how you can legally get your money back, also having the contracts declared null and void, then contact Inside Timeshare for further information. The courts and the law are on your side, don’t let these people get away with what has already been dubbed “one of the biggest timeshare frauds in history”. Time is running out, act now.

Links to previous articles.

http://insidetimeshare.com/start-the-week-new-information-on-centaurus-mediations/

http://insidetimeshare.com/centaurus-mediations-silverpoint-connection/

http://insidetimeshare.com/start-week-joke/

 

The Tuesday Slot

Welcome to The Tuesday Slot, this week we welcome another new contributor Wilma Miller with her “Nightmare on Timeshare Street” and her Buyer Beware article. First we have a quick round up of European news.

October is now with us and in the next few months the annual maintenance bills will be arriving, this will also bring in many calls from “companies” offering cancellation of contracts and claims against timeshare resorts. The warning is beware the fantastic offers these will come out with, from the guaranteed cancellation and the promise of no win no fee claims.

As usual it is important to do your due diligence before engaging with any company, that means check and check again. There are many questions you should be asking yourself:

  1. How long has this company been operating, can they actually have done what they state in the time they have been working?
  2. If they are offering “no win no fee” claims, how are they going to claim?
  3. In order to do the claim do they want money upfront to cancel the contract first?
  4. Are they going to sell you another product?
  5. What lawyers are they going to use if taking the case to a Spanish Court?
  6. Can these lawyers be verified as genuine and registered with their relevant bar associations?

If you need help in answering any of these questions, then use our contact page and Inside Timeshare will point you in the right direction.

The Courts of First Instance in Maspalomas began the month with another ruling against Anfi, in his ruling the Judge of Court No 4 declared the contract null and void, this was on the basis that the contract was longer than the stipulated maximum of 50 years as required by Law 42/98. The judge also awarded double the deposit paid within the cooling off period as this is also in breach of the law, in this case the German client has been award over 66,000€ plus legal interest.

Right click on image and select open in new tab to enlarge

Last month ended with a bang for Canarian Legal Alliance with a total of 18 sentences being issued in various courts ranging from First Instance to High Courts, there were also 6 provisional executions of sentences whereby Anfi has been ordered to deposit  over 184,000€ with the court. These provisional executions of sentences will speed up and ensure prompt payouts for the clients.

In all the 12 other sentences were against:

All contracts were declared null and void and the total awarded was over 286,000€

It would also appear that Abogados Lopez another fake law firm has become active again, with calls to existing CLA clients telling them that they have taken over their case from CLA. Beverley Pritchard is another new new name along with Ricardo Sanchez.

http://insidetimeshare.com/news-on-wednesday-more-warnings/

The telephone numbers being used are the same as before:

0034 951 242 867 which is a Malaga code

0034 602 654 670 which is a Spanish mobile

0044 1291 440 500 which is a Chepstow code, although when trying to call this number back a recording states the number does not exist.

If you are an existing client of Canarian Legal Alliance and receive a call from any of the names or numbers above including the original name of Hope Brugge, do not pay them or give them any information, they may sound credible, but are a complete scam.

Now for our Tuesday Slot.

A Buyer Beware Timeshare Experience

Diamond Resorts

By Wilma Miller

October 2, 2018

We first encountered Diamond Resorts while on vacation June 2017. Their people knocked us off our feet with free tickets to a show, and switched us from the Stratosphere to Diamond’s Polo Towers Suites. They even picked us up in a limousine! All we had to do was attend a 90 minute presentation. It’s easy to catch people off guard while on vacation.

Looking back, I believe the presentation room was designed to be noisy and crowded. The 90 minutes turned into hours. I am 78 and my husband James, a Vietnam Army veteran, is 75. As the hours wore on we became more tired and more confused. The presentation began about 11 a.m. and lasted all day.

James has health issues. He was not feeling well after several hours had passed, but the sales agents just kept on. It did not even register when we mentioned his health issues. Sales agents Ninmar N and Diana C were vague on how the program worked. They were vague on the cancellation procedure, and the payment procedure. We felt pressured into signing and we were not allowed enough time to read the documents. They showed us the documents as they explained what was in them, but did not give us a chance to actually hold or read them before we signed. They hurried us through the signing process by placing papers in front of us, telling us what it said, asking us to sign. We later received a copy.

They had said we were eligible for a senior package. We’ve learned there is no such thing called a senior package. We did not know the maintenance fees would be so high. We did not even know we had purchased a timeshare. Jim kept asking if this was a timeshare. They never admitted it was.

We bought 3000 points. They charged $14,000 to two Diamond’s Barclaycard. We were not aware we had opened the cards, much less that the cards had been charged. We repeatedly told the sales agents we were not interested, but they kept insisting we sign the contract.

After the signing process, they placed the Diamond Resorts U.S. Collection Public Offering Statement in our packet. We were not given an opportunity to even see what it was, much less read it. They said no one ever reads it. When we looked at it later it said right on the front – THE PROSPECTIVE PURCHASER SHOULD READ THIS REPORT BEFORE SIGNING ANY PAPERS!

In our opinion, the biggest deception of all was when they told us the payment would be $80 per month with no interest and Diamond Resorts would invoice us for the payment. This is in complete contrast to what has since transpired. Instead of one payment of $80, there are two payments, making it double the price they told us.

We received two Diamond Barclays Bank Credit Cards in the mail. As I mentioned, we were not even aware the cards had been opened. One Barclaycard was in my name and the other in James’ name. Neither agent mentioned credit cards during the presentation. They said we had to fill out an application to see if we would qualify. We never received a copy of the application.

To add insult to injury, the credit cards had no interest charges until now. Now the two payments are too much for us to afford.

After we received the high maintenance fee bill and credit cards, we went back for our orientation August 2017. We told them several times that we wanted to cancel or sell the timeshare. We said we wanted out.  When we told one person, they would get another person to talk to us. They tried to sell us an upgrade even when we said we could not afford what we bought! We talked to several sales people, but they ignored our concerns. It was obvious to us they did not care.  We never saw our original sales agents. Despite being told it was an orientation, we received no training or explanations.

We complained to Diamond Resorts directly. They dismissed our claims out of hand. They expect us to pay for something based on being told:

  • This was a great financial investment that would increase in value,
  • There were tax benefits as owners,
  • We could easily sell it,
  • Diamond had a buy-back program but recommended we never use it because we would lose all our points,
  • We would have a personal representative or coordinator assigned to us. They said this several times.  We never heard from anyone, much less a personal representative or coordinator.

They did not tell us:

  • How much vacation time we would get. We kept asking the sales agents but never received an answer. They bypassed every question.
  • We received 3000 points, but when we asked how we could use them, they gave us a confusing run around.
  • When we asked about maintenance fees and other fees, they avoided answering our questions by changing the subject.

We have sent a letter saying we cannot and will not make payments. We received a lot of collection calls. We sent a letter asking that the calls be stopped. They did stop. We had a high credit score before this. We stopped making payments around March. We received a form saying they would settle for a lower amount. They were talking about the Barclaycard.  

James has been diagnosed with cancer. It’s hard enough growing older without having to go through this. How many seniors will be harmed and harassed before lawmakers and Nevada regulators do something to stop this?  We fear it will never stop, so the best we can do is write about our experience, hoping it will help others.

When I submitted this article to Inside Timeshare, I was told about this member sponsored Diamond Resorts Members’ Facebook page. I wish I knew about this Facebook before we got ourselves into this. It’s been a disaster.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

This article was written and submitted by Wilma Miller. We invite Diamond Resorts and Barclays to respond. We publish member accounts, good and bad, in an effort to warn the general public to know what they are signing and what they are buying.

That’s it for today, remember to do your homework before engaging with any company that has contacted you or one that you have found on the internet. It must also be pointed out that just because a company advertises in a prestigious publication, the radio or the TV, this does not mean they are genuine, these are sold advertising spaces, the marketing companies that sell them do not check on the authenticity of the company advertising. They will also publish a disclaimer, that they are not responsible for the content or authenticity of the advertiser.

If in doubt, use our contact page and we will be pleased to help you with your checks.

The Whistleblowers of European Timeshare

Most timeshare owners have over the years received cold calls, be they for resales, claims and the cheap holidays commonly known as flybuys. In many cases the caller has been met with verbal abuse, well not surprising considering the number of calls owners have had to put up with.

But have you ever thought that the person calling is not actually aware that they may be working for a “scam” outfit. Many of these call centers are based in Spain and the workers tend to be expats especially women just out to earn a living for their family. That is not to say that all callers are unaware of what they are doing, many are well aware that they are calling to “scam” people of their hard earned cash.

Inside Timeshare has recently received several emails from workers, not only from call centers but also from the sales people based in the resorts. The following email is from one such worker, she tells of her experience, we have kept her anonymous for obvious reasons.

Worked with Signallia (Silverpoint) as telemarketer – was told we were just selling a cheap holiday to clients and they could use their Keys Credits given at the airport in Tenerife – turns out the credits aren’t worth anything – clients were never given credits – just a ploy to get them to Beverley Heights or Mirage to sell them more credits – Im told it will cost them tens of thousands of pounds and its not worth anything – beware – just another offshoot from timeshare being run by the same people who should be in jail for commiting what is clearly a fraud!  Telemarketing staff are really not aware of what is going on – staff are treated really bad. They are now employing all other languages in Europe, beware Europe the Silverpoint/Signallia/Keys-Concierge con is coming your way. They are selling a cheap week from €325 now dropping to €299 for 10 days – just go on the net and get the week just as cheap yourself and you don’t have to do a meeting with Keys – Concierge who will just try to get you to buy something for 10s of thousands of pounds which is not worth nothing! Timeshare in another disguise.

This is a very stark warning for a “product” that Inside Timeshare has published about in the past, it is marketed as a “lifestyle” credits based club, which the members are supposedly able to received massive discounts, These are not just for holiday accomodation but “discounts” from many well known high street chains. Having looked at the product, it is nothing but fresh air, it would take years to even recoup the initial outlay from the “supposed” discount promised.

As for the sales representatives that have contacted Inside Timeshare, they also tell a very similar story, taking on the job to be able to live a life in the sun. One sales rep who emailed us explained how he applied for the job from the UK, he was unemployed and thought this would be just the right new start in life he wanted.

He travelled to Tenerife with the promise of three months free accomodation, then began training. At first he believed in the product he was selling, it was pitched very much like it is to the potential purchasers, a dream.

At first he was having trouble selling, he was then taken to one side by a very experienced rep and told how to make the sales and earn his commission, that was the only source of income as there was no basic pay. You don’t sell you don’t eat.

He took on board what he was told and began to embellish his pitch with the usual lies, “you are buying property, it will go up in value”, “it’s an investment”, well you know the rest. Eventually this rep was making lots of money and certainly living the dream.

So what changed his mind?

As he explained, he had an elderly couple on tour, using all his charm and the usual lies, he eventually sold them a pack of several weeks in a one bed apartments, all with the promise that they would receive a rental income for the weeks they didn’t use and a resale with a substantial profit after two years. All this was financed with a loan from Barclays Partner Finance, totaling around £50,000.

The following year he met the couple again while they were on holiday, the story they told him made him feel guilty. This couple had great difficulty in repaying the loan, they ended up having to remortgage their home in order to pay it off. This had brought them great financial difficulty and they asked for the timeshares to be sold.

He had the unenviable task of telling them that there was no call for what they had purchased, that the only way was to upgrade, which they could not afford to do. Again the Barclays Partner Finance loan was offered. The couple were in tears, they could not afford to take on another, they were now lumbered with timeshares they did not want and were also in a considerable amount of debt.

There was absolutely nothing he could do for them, guilt took hold as they reminded him of his own grandparents. He realised he had been used by the timeshare company to make them unlimited amounts of money. Subsequently he handed in his notice, luckily he had not fallen into the usual trap of spending his money on drink and drugs so had a fairly large amount saved up. He eventually found a job managing a bar and continues to do so although not in Tenerife.

The company he worked for was none other than Silverpoint.

Inside Timeshare has heard many stories such as this, it does go to show that there are some people who have worked in the timeshare industry who do have a conscience and some morals.

Have you had an experience such as these, if so contact Inside Timeshare and let us tell your story.

The Tuesday Slot

Welcome to the Tuesday Slot, this week we have another consumers “Nightmare on Timeshare Street”, this time involving the timeshare company Westgate.

Over the past few days Inside Timeshare has been receiving many emails from Silverpoint clients seeking advice, we have also received an email from an ex-telemarketer of Signallia Marketing, which sheds a lot of light on what they are up to. We will be publishing an article on this subject tomorrow, but now on with this weeks Tuesday Slot.

A Westgate buyer’s experience

By the Dashiell’s

Westgate owners Jackie and David Siegle’s 90,000 square foot home

The plans for the American Versailles, a 90,000-square-foot behemoth near Orlando, FL, seemed to have one overarching goal: to make the French original look shabby by comparison. Did Marie Antoinette have 10 kitchens, an ice skating rink, and a 5,000-square-foot closet?

https://www.realtor.com/news/trends/queen-of-versailles-q-and-a/

The Dashiell’s Westgate Experience

September 25, 2018

When I purchased a Westgate Lakes timeshare two years ago, the salesman told us about great financial benefits. We don’t have money to throw away, but it sounded like a good investment. The sales rep kept telling us over and over how the timeshare would “pay for itself” by generating rental income while also paying for maintenance fees and loan payments. He mentioned that we could write it off on our taxes and also said I could refinance the timeshare at my personal bank to get a lower interest rate. We thought we had security and low risk, especially since he said the timeshare could easily be resold.

After the presentation, our sales rep didn’t give us time to read the long contract. It would have taken all day if he had. He told us what was in the contract and pointed out where to sign and initial. He mailed us our document package with our contract and everything in it, AFTER the contract rescission period had passed! After receiving the contract, we learned that everything told to us during the sales presentation contradicted what was in the contract! We have tried to make the best of it, but it’s been two years now without making a dime on our “investment” and we could not refinance or get tax breaks.

We tried calling Westgate to give it back but they said I would have to find a buyer myself. There is no rental program. There is no resale program. The program is hard to use and we are done with it.

Another reason I bought was to be able to travel with my family at an affordable price. Our rep told me that I would be able to exchange property locations at any time and go anywhere if I had Interval International and all the travel extras for free or very cheap. In reality, properties were ALWAYS booked. I was told I should book 11 months out to reserve my stay. In this day and age of Airbnb and Expedia, that is just not realistic or flexible.

I’ve read other owners’ testimonies. They all seem to share our story. We feel the way the product was sold to us was unfair and deceptive. It’s bad enough that people can’t get rid of a timeshare, it’s yours for life, but promising rental income and tax breaks that do not exist seems criminal.

After we wrote Westgate a letter of complaint, Westgate spent months informing us by email that they were looking into our contract. They did not reply until we filed a complaint with the Better Business Bureau. Westgate said that they had replied to us by letter (which they hadn’t), explaining that ‘timeshare real estate sales are highly regulated,’ pointing to the AOR document with my initials.

Westgate said that it ‘absolutely holds its employees responsible for the things they do and say, however, supporting documentation is required.’ What documentation would there be – a letter from the rep with his signature confessing his misrepresentations? Needless to say the BBB closed our case swiftly and we are now hoping that the Attorney General will help us. If the Attorney General won’t help, that means the sales reps can say anything to make a sale and get away with it. I feel this is criminal.

I have no hope or faith that Westgate will respond to us. I do wonder what the point of the Better Business Bureau is, if they regularly side with Westgate when there is so much precedent on their own forum with so many Westgate buyers describing deception and misrepresentations.

Thank you to the Dashiell’s for sharing their experience. Contact Inside Timeshare if you have a timeshare experience to share. When sold honestly, a timeshare can be of great benefit to a family. Families, who feel they bought a timeshare based on inaccurate information, letting their voice be heard, may save another family from making a timeshare decision they will live to regret. 

      

If you have a similar story and want to share it it others, contact Inside Timeshare using our contact page and we will get back to you.

Have you had a call from a company promising you the earth, want to know if they and what they say is genuine?

Have you found a company on the internet that claims they can get you out of your timeshare and get your money back?

Not sure how to check if they are genuine and will actually deliver what they say, then contact us and we will point you in the right direction.

Friday’s Letter from America

Welcome to this week’s Letter from America, it is yet another “Nightmare on Timeshare Street” by Irene Parker involving yet another Veteran, this story is on that will make your blood boil! But first for some news from the Spanish Courts and more disasters for the timeshare industry.

Anfi were yet again on the receiving end on the 18 September, They had to deposit into the court the sums of 48,735.82€ and 16,222.68€ in respect of sentences issued in the favour of clients. In two days that brings the sum Anfi have had to payout to a massive 184,650.14€.

On the same day, the Courts of First Instance in Masàlomas issued another sentence against Anfi, at the same time in Tenerife, Silverpoint had two sentences issued against them. In all the total awarded is a massive 215,000€. All contracts were declared null and void and all clients received back double the deposit paid which was in breach of the law forbidding the taking of payments within the cooling off period. One of the sentences against Silverpoint was issued by the High Court in Tenerife.

In another case which was held last week, the Judge at the Court of First Instance number 5 in Arona, decided that the case would not be sent for a full trial, he decided that as the case was in flagrant breach of the timeshare laws, he would issued the sentence in due course. On 19 September that sentence was issued, the contract with Silverpoint was declared null and void, with the client being awarded more than 23,000€.

Good news also came from the Courts of First Instance in Maspalomas, The judge presiding over Court Number 3 had several pre-trials this month, he then decided that these cases need not go to a full trial and he would issue sentences in due course. That now make Courts numbers 1, 3 and 4 no longer sending cases for a full trial, this is obviously good news for the clients bringing the cases as it now speeds up the judicial process.

All these cases were brought on behalf of clients from none other than those determined lawyers at Canarian Legal Alliance, so congratulations the lawyers and their clients.

One of our readers contacted Inside Timeshare to inform us that an ex sales Rep from Silverpoint had cold called them regarding getting them out of their Silverpoint contract with a view to gaining compensation. How did our reader know he was an ex-sales rep, simple, he was one of those that sold them the Silverpoint in the first place! The Caller stated he was from Harlow Consultants SL, again there seem to be links with two companies based in Sterling and Aberfeldy, which we have already mentioned in previous articles.

The worrying thing here is we already know from other readers that these companies are cold calling Silverpoint owners, we also know that Silverpoint has made arrangements with them to cancel contracts. So it is safe to say that they are working from data supplied by Silverpoint themselves, we also know that the whole purpose is to get these contracts cancelled so those owners then have no recourse to any legal action. Any compensation that is promised will not materialise and you will also be paying for the pleasure of having the contract cancelled. (In other words paying them and Silverpoint)

Now for our Letter from America.

A Fourth Vietnam Veteran, Agent Orange Disabled, Fights a Timeshare Battle

By Irene Parker

First Draft September 16, 2018 for Friday September 21

Inside Timeshare has heard from 587 U.S. timeshare members, all but a handful alleging unfair and deceptive trade practices. Of the 587, 78 are veterans, active duty military and law enforcement. Many of the vets are disabled. Four, like Mr. Gomez, are disabled from Agent Orange. The volume of timeshare complaints submitted by readers has established the following facts and opinions:

  • Fact – Many of the 584 families are financially devastated by their decision to buy a timeshare. I have listened to many tears.
  • Fact – All but a few complaints have been dismissed with, “You signed a contract” or “Verbal representations are hard to prove.”
  • Fact – All the complaints sent to the Nevada Real Estate Division and the Florida Timeshare Division, DBPR, have been met with the above defenses.  Other states have taken complaints seriously, based on the volume of complaints and the similar nature of the complaints.
  • Fact – There are several repeat offending sales agents, with three to six identical or similar complaints.     
  • Fact – Not one of the 584 families knew their timeshare had virtually no secondary market.
  • Fact – A significant number have been ripped off by a timeshare exit company.
  • Opinion – Lawyers with no timeshare experience have no business taking a timeshare case.
  • Fact – The dollar amounts of many complaints lost to timeshare exit scams pales in comparison to the dollar amounts lost believing timeshare sales agents, according to member reports.

One resort has accused me of creating complaints. In other words, if the member had not talked to me, they would not have had a complaint. In the case of Mr. and Mrs. Gomez, this is true. I’ll explain. We will not name the timeshare company, hoping they will help the family, but the Gomez family said they would like their story told. Mr. Gomez is 71, Mrs. Gomez 63. They are Arizona residents.

Like George Yamada, from last week’s article, Mr. Gomez is a Vietnam Veteran, disabled from the effects of Agent Orange.

https://www.opednews.com/articles/Let-s-Honor-our-Veterans–by-Irene-Parker-Fraud-180908-59.html

Mr. Gomez is 100% disabled. Mr. Gomez earned two Purple Hearts. He has been informed his pancreatic cancer is terminal.   

   Vietnam soldiers

Mr. Gomez called a week ago and said he was struggling with a $28,000 timeshare mortgage. After listening to his comments, I concluded there had been no deception. A timeshare mortgage is just like a home mortgage in that you can’t go to your home mortgage lender and say, “I can’t afford this.” Mr. Gomez said he had switched some old points into a newer category of points. At the end of our conversation Mr. Gomez mentioned his Stage 4 pancreatic cancer. I advised him to request a release based on medical hardship.

That night I woke up with one of those lightning bolt 2 A.M. moments. I called Mr. Gomez first thing the next morning and asked WHY had he switched from the old points to the new? He said it was because his resort had gone bankrupt.

I know for a fact that it is not mandatory to switch from his old points to the new. Mr. Gomez went on to tell me the sales agent in Las Vegas knew he had pancreatic cancer because he had explained to the agent why the four hour presentation was so tiring. He was suffering the aftereffects of his treatment. “They said our maintenance fees were $2,200 for 2018 and would go up to $3,000 January 1, 2019 if I did not convert, but if I upgraded to the next loyalty level I could turn in 10,000 points to pay $2,000 of the $2,500 maintenance fee,” he added. This is nonsense of course.  Mr. Gomez’s maintenance fees will go up more than $2,500 because of the additional points he purchased. Maintenance fee invoices have not been sent, but I seriously doubt the increase in his prior points will increase this dramatically. I own the same points.

So yes, you could say I created this complaint. Without my informing Mr. Gomez it was not necessary to switch from one set of points to the new, he would not have been aware of the deception. Only at the highest loyalty level can maintenance fees be paid with points (at pennies on the dollar).    

Whether this complaint is resolved or not resolved, it doesn’t change the turmoil this timeshare has caused the Gomez family by believing they had to transfer from one program to another. Mr. Gomez has been accepted for Hospice.

Mrs. Gomez called me. I had already surmised Mr. Gomez is an easy going person. His reaction seemed more disappointment than anger when I told him he could have kept his prior timeshare with the $6,000 loan balance, as opposed to the $33,000 purchase with $28,000 financed and $4,500 charged to a credit card. Mrs. Gomez reaffirmed my suspicion of Mr. Gomez’s easygoing nature saying,

Leo is a very easygoing person. But I’m a teacher!” A common complaint we hear, “I don’t like being made a fool of.

We encourage member accounts of their timeshare experiences, good or bad. We hope consumers and the industry will listen to the voices of those who wish to be heard.

So there we have it, another “Nightmare on Timeshare Street”, this is probably one of the worst that we have yet come across, it makes you wonder if these sales agents and company directors have any moral bone in their bodies.

Stop press

Inside Timeshare received the following email from Wayne C Robinson, Author of Everything About Timeshares, Before, During and After the Sale. We asked him if we could publish and he was more than happy for us to do so, please share this on you facebook pages and other social media.

Timeshare Author Challenges Diamond Resorts CEO Flaskey to “Do The Right Thing.”

I am not sure how to react when Mike Flaskey, CEO of Diamond Resorts International, views my profile on LinkedIn.

But, whatever his reason, I would like to share a few words with him, now that I have his executive attention.

My purpose in writing the book is not to attack companies such as Diamond to gain something in my own corner. I am merely pointing out areas that I feel require your attention to improve on customer relations.

These areas have certainly been highlighted with the multi billion dollar lawsuits against Diamond Resorts, and the level of customer dissatisfaction from the people who befriended and trusted your OPCs, sales reps, and VLOs. Remember, your members are the people who provided you the privilege of representing a company that has so much potential.

Rather than spend millions of dollars hiring fancy lawyers to help improve on customer service, you hire them in an attempt to destroy a woman in her 70s who is spending the remainder of her life helping families get their lives back on track for the damage your company has allegedly caused.

Were you aware of 83 year old retired Marine Raymond Mori, a two time Purple Heart recipient who has been battling with Diamond Resorts with a serious heart condition?

Were you aware of Roy and Angele Simmons, a U.S. Navy veteran whose mortgage to your company is $2,700 monthly with Maintenance fees of $4,780, and their social security check goes to pay Diamond? Just in case you didn’t see it, here is their story. https://youtu.be/j_nca6lMA4U

Shame on you, Flaskey for focusing on how to keep afloat your ship while the likes of Marriott and Disney and other reputable resort chains are watching you.

I am asking you to “man up,” and be the leader that your company and the general public can respect and appreciate by “doing the right thing.”

Spend your money and time trying to improve your customer relations and presenting your company as something Americans can be proud of, or find somebody else who can do the job.

As far as viewing my profile, I appreciate your interest in me and my book project. I also viewed yours. Congratulations on getting the position. Now that the world is watching, what are you going to do with it?

Well that’s it for this week, remember if you have any questions or comments about any article, company or just need some sound advice, then use our contact page and we will get back to you.

Have a great weekend.

Friday’s Letter from America

Welcome to this week’s Letter from America, today Irene Parker reviews a new book EVERYTHING ABOUT TIMESHARES by Wayne C. Robinson, incidentally Irene has written the forward, but first a very brief look at Europe.

It has been reported from one court in Tenerife that one Judge in Court No 5 has decided during a pretrial hearing that a case against Silverpoint does not need to go to a full trial. His reason is that he clearly sees the breaches of the timeshare laws in accordance with the 129 Supreme Court rulings which all lower courts must follow. He will be delivering his sentence in due course, this follows some Judges in Gran Canaria who were the first to do this. This will obviously speed up the process to the benefit of the clients.

Inside Timeshare has also been receiving many emails from timeshare owners on vacation in Tenerife, most of these are Silverpoint members, they have been approach at their resorts by Centaurus Mediations and Keys Concierge, who we have written about on many occasions.

In the meetings that they have been coerced into attending it is the same old story, Centaurus tell them they can get them out of their Silverpoint contracts and get them compensation, for fee that is. Keys Concierge offer the same but with a membership to their “Lifestyle” product, which offers “massive” discounts on holidays etc.

Both these companies are closely linked to Silverpoint, so we know what this is all about, Silverpoint are losing heavily in the courts, costing them hundreds of thousands of pounds for their illegal product and contracts. By getting the members to “cancel” these contracts it then stops them taking Silverpoint to court to have the contracts declared null and void plus get all their money back.

Do not fall for this, if you have a Silverpoint membership and would like to know if you do have a valid case, then contact Inside Timeshare, we will check this for you free of charge and then point you to the best solution.

Timeshare Crusader, Lisa Ann Schreier has asked Inside Timeshare to publish the following:

Lisa Ann Schreier has a media opportunity and is looking for timeshare owners who can assist. The first is for an owner who has not been able to get into their home resort despite trying to book months in advance, yet found rental opportunities available on non-owner websites. The second is for anyone who has purchased a DRI or other ‘sampler’ or trial package.

Now for this week’s Letter from America.

EVERYTHING ABOUT TIMESHARES

  

A Book by Wayne C. Robinson

Wayne was raised an army dependent on military bases in the United States and Europe. He graduated from the Munich American High School in Germany, and then continued his higher education at the Berklee College of Music and the University of North Texas.

Finally, in 1994, Wayne decided to follow his dreams of travel and people. He attended the International Tour Management Institute (ITMI) in San Francisco, California.

Wayne was also a United States Navy journalist. He is the author of The African American Travel Guide; How To Work in Vacation Hot Spots, Change Your Thoughts Change Your Destiny and Job Hunting Secrets They Don’t Tell Us About

His books are sold on more than 100 online bookstores.

https://everythingabouttimeshares.com/wayne-c-robinson-author/

By Irene Parker

September 14, 2018

In America, Democrats and Republicans may be a member of the same political party, but that does not mean all Democrats or all Republicans agree within their own party. Similarly, I may not agree with all points Wayne presents in his book, but we agree on the following points:

  1. Timeshares are sold by some agents deceptively,
  2. The oral representation clause has been overused and over abused,
  3. The buyer often makes a timeshare decision without adequate information,
  4. The consequences of making the wrong timeshare decision can be financially devastating,
  5. The buyer is almost always unaware of the limited to sometimes non-existent secondary market. Most timeshare contracts are perpetual.

There is little enforcement of timeshare regulations in some states without undeniable proof. Consequently, complaints that begin with, “The sales agent said,” are dismissed. In those states there is little to stop deceit and misrepresentations, short of public awareness. In other states volumes of complaints, illustrating a pattern of unfair and deceptive trade practices will warrant an investigation. As of September 10, Inside Timeshare has heard from 578 U.S. timeshare members.   

Charles Thomas and I are honored to be a part of Wayne’s book and we hope collectively to unveil the deception we believe has been allowed to flourish at some, but not all, timeshare companies. The press release for Everything About Timeshare, followed by Wayne’s timeshare tips.

PRESS RELEASE

FOR IMMEDIATE RELEASE

CONTACT INFO:

Wayne C. Robinson                                               

[email protected]

+016 17 411 9684 (Malaysia)

Book Promises Relief For Dissatisfied Timeshare Owners

Former Timeshare Exec Discloses “inside secrets” of the Timeshare Industry

Las Vegas, NV—Date — EVERYTHING ABOUT TIMESHARES: Before, During and After the Sale, authored by a former timeshare executive, might be the relief that thousands of timeshare owners have been seeking. The book shares “industry secrets” that consumers might want to know about and includes much needed exit strategies.   

Author Wayne C. Robinson believes that the book provides a level playing field for consumers before they attend a sales presentation. He claims that he doesn’t discourage consumers from buying a timeshare, but suggests that they research the company and the product before signing a long term contract that may have little to no secondary market.

Timeshare companies have always been very savvy when it comes to marketing – baiting consumers with free vacations, discounts on excursions and even cash to get them to attend a sales presentation. Unless consumers know exactly what they’re doing, the sales teams are professionally trained to execute powerful strategies to make the sale the same day, regardless.”  

Robinson has worked for some of the most popular resorts in the U.S., Canada, Mexico and the Caribbean, including The Holiday Inn Club Vacations, Wyndham, The Manhattan Club, Royal Resorts, and more. He states that there are industry secrets consumers are not supposed to know about, but will be included in his book.  

If consumers knew what really goes on behind the closed doors of the timeshare industry, most would definitely not buy. I am concerned about the plethora of timeshare owners who are frustrated and not sure where to turn. Either the company did not deliver what was promised, or the member can no longer afford the debt.”

Robinson has recently partnered with timeshare advocate, Irene Parker and EU based Charles Thomas, who authors a blog, Inside Timeshare, to educate consumers and timeshare owners to make informed decisions before they buy, sell or otherwise dispose of their unwanted timeshares. Robinson says that Inside Timeshare attracts timeshare members, attorneys, journalists, other timeshare advocates, and especially timeshare owners who feel that they have nowhere to turn.    

The book highlights a variety of relevant topics such as how to get rid of an unwanted timeshare, why he feels that the points system is the worst investment for consumers, and how to get the best usage out of any timeshare. Additionally, it discloses the entire sales and marketing strategies that timeshare resorts use that consumers need to be cautious of.

As a former timeshare executive, I believe that most sales people may be unaware of the damage that they have caused many families long after the sale.  Most seem more concerned about the money they make from each sale rather than the service after the sale.”

Robinson has worked for several resorts that expected him to lie during sales presentations, and this was something that he was blackballed and fired for.

He admits that the book is not for revenge against any of the resorts, but wants to provide consumers with the facts they need to make the right decisions whether they want to buy, sell or get rid of their timeshare.

Contents of the book would be of interest to many timeshare owners who are frustrated between what they were told during sales presentations and their actual experiences.

I recommend that consumers, particularly minorities and seniors, a major target for the U.S. industry, make sure that everything that is stated in the sales presentation is in writing, or don’t buy.”

Robinson says that he has noticed a significant change in the timeshare industry that he feels is not in the best interest of the consumer. One change that he has noticed is the increased pressure to convert deeded weeks to a point system. He believes that this is the worst-case scenario for the consumer and was only designed for the best interest of the developer. He says that the flexibility is merely a perception at a high cost and can be a financial sink hole for the consumer.

Another change he has noticed are the plethora of travel club memberships where owners purchase nothing but air.  Many of these travel clubs, according to Robinson, are using hiding behind brand name resort chains.

“Owners must understand how the business works.  Many of the companies don’t even own resorts. They simply rent out rooms from brand name resorts and list them into the exchange directories. This is misleading as the member perceives that brand name resorts are dedicated to timeshare when they are not.”

EVERYTHING ABOUT TIMESHARES: Before, During and After The Sale is available on Amazon.com, or at the author’s website: www.everythingabouttimeshares

Everything About Timeshares: Before, During and After The Sale

Here are some questions and quick tips consumers want to consider.

  • What is my purpose for purchasing?
  • Do I want to be responsible for yearly dues and related fees?
  • Do I understand there may be little to no secondary market?
  • Am I better off renting someone else’s timeshare?
  • What are the closing costs involved in the sale and who pays them?
  • Are there complaints about the resort by current or past owners?
  • Can I get the timeshare for a lesser price than advertised?  
  • Why is the owner really selling the timeshare?

COMING SOON

For now, get a FREE copy of my report, 13 Shocking Secrets The Timeshare Industry Does Not Want Yo To Know.

Read Our Posts

Thank you Irene and Wayne, we also look forward to contributions in the future from Wayne.

If you have been contacted by any company or fund one on the internet and want to know if they are genuine or will actually do what they say, then use our contact page and we will point you in the right direction.

Do you have story to tell about any “Nightmare on Timeshare Street” which you would like to share with others, Inside Timeshare would love to hear from you.

So that’s it for this week, have a good weekend and if you attend any presentation or update, remember stay strong and focused, do not give in to the slick sales patter and keep your hard earned money safe.

Start the Week

Welcome to the start of another week in the world of timeshare, tomorrow is 9/11 and we shall be publishing another “Nightmare on Timeshare Street” from Veteran George Yamada. He will be sharing his experiences at the hands of his timeshare company and also with a timeshare exit company, so join us tomorrow on The Tuesday Slot.

Veteran George Yamada

Last week was the first full week the courts were open after the August break and what a week it was for the lawyers at Canarian Legal Alliance. The courts issued 12 sentences from previous trials, the first 7 involved Silverpoint, with the Tenerife Courts declaring all contracts null and void along with ordering Silverpoint to repay a massive £536,118.00 a very costly week for Silverpoint.

In Gran Canaria, the Courts of First Instance issued sentences against Anfi Del Mar, 5 in total, once again the contracts have been declared null and void. The amount that Anfi have been ordered to repay clients totals £175,442.00 so in total CLA have secured over £771,086.00 could we be seeing the million pound mark in one week being reached soon?

As well as the sentences, CLA reported many pre-trials had also taken place in various courts around Spain, so it does look as though this is going to be a very busy few months.

Some of the many CLA Lwyers

On the subject of Silverpoint, we have been receiving many emails over the past few days from owners of Silverpoint and Azure in Malta, who have been cold called and offered accommodation at Hollywood Mirage, The company being Centaurus Mediations, a company that we know is linked to Silverpoint, (see link below for previous article).

https://insidetimeshare.com/centaurus-mediations-silverpoint-connection/

All readers have the same story, for a substantial payment of around £9,000 (average taken from all readers) with at least £1,500+ taken as a deposit on the day, Centaurus will cancel your contract with Silverpoint. There has been no mention of any compensation, well we know even if there was, none would be forthcoming.

What a joke this is, first you have been sold illegal contract by Silverpoint, this is borne out by the hundreds of court cases that have been filed against them, 7 reported above, now a company set up by Silverpoint is attempting to take even more money from you to cancel their own contracts!

Well we do know the reasoning behind this don’t we, once the contract has been terminated, then they are safe from being taken to court by you!

If you have a Silverpoint timeshare purchased in Spain and want to know how to get it declared null and void (not cancelled) along with all the money you have paid, then contact Inside Timeshare and we will point you in the right direction.

Another of our US colleagues Lisa Ann Schreier, also known as The Timeshare Crusader, has asked that we publish the following link to a webinar she is co-hosting later this month.

https://www.eventbrite.com/e/timeshare-crusader-ficlub-present-wont-get-fooled-again-repair-dont-repeat-your-mistakes-tickets-49253974965

This is entitled “Don’t get fooled again – repair don’t repeat your mistakes”.

The webinar is being arranged jointly by Lisa and Fi Club, it should prove valuable to our many US readers, obviously any European readers are also invited to attend.

Lisa Ann Schreier The Timeshare Crusader

Inside Timeshare will bring you an update from Lisa once this has taken place.

Well that’s it for today, I am on Vacation in sunny Malta enjoying the wonderful history that Mediterranean Island has to offer, do join us tomorrow for our Tuesday Slot.

Friday’s Letter from America

Welcome to this weeks Letter from America by Irene Parker, who has submitted her name for election to the Diamond Resorts US Collection HOA board. As you all know Irene is a very tenacious campaigner for timeshare members and consumers rights, so for those who have vote, Inside Timeshare urges you to cast them for her.

Back in March 2016 Inside Timeshare published the following article on how resorts and resort owners manipulate the votes to suit themselves.

http://insidetimeshare.com/manipulation-votes-resorts-resort-owners/

Before we go to Irene’s article a quick update on news from the Spanish courts who returned to full swing this week and Canarian Legal Alliance sent us this review of sentences issued this week.

In the High Courts in Tenerife there have been FIVE issued against Silverpoint, a company that still denies that their contracts are illegal

There was ONE in the High Court against the Gran Canarian Resort ANFI DEL MAR, with SIX issued in the Courts of First Instance , again another company that insists it is not losing in the courts.

A total of 11 victories with a combined value of 371,882.14 € going back to their clients.

They have also had the courts enforce a cash embargo on Silverpoint in order to secure the funds for their clients. This in itself ensures that the funds cannot be diverted.

CLA have also informed us that they have already lodged 54 new cases with various courts all over Spain just as the courts reopened, so we can expect more news on that front in the future. Now for this weeks article.

My Diamond Resorts Campaign for the U.S Collection HOA Board

By Irene Parker

September 7 2018

Chantal DesjardinesDiamond Embarc/Intrawest June 2018 election results:

Five times more members voting for Chantal than closest rival places her in third place due to weighed voting.

James Orr (incumbent)    421

Robert Reyes                       361

Chantal Desjardines           2293

http://insidetimeshare.com/the-tuesday-slot-with-irene-10/

A timeshare member thinking they can actually win an HOA election is preposterous, but if throwing my name in the ring can shed some light on the plight of over 500 angry Diamond members, many saying they are financially devastated by their decision to buy Diamond points, I will suffer the humiliation of loss. When attorney friends suggested I submit my name to the list of candidates for Diamond Resorts U.S. Collection HOA board, I laughed. They didn’t.

Our member sponsored Diamond Resorts Owners Advocacy Group Facebook has over 1800 members, less industry observers, trying to understand what happened to them and why.  

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

As of September 2nd, 509 Diamond members have contacted Charles Thomas or me, all but a handful alleging unfair and deceptive trade practices. Retired Air Force Lieutenant Barry Gingrich did not contact us, but his YouTube below accurately summarizes the mantra of complaints reported by members who feel they were subjected to unfair and deceptive trade practices.

https://www.youtube.com/watch?v=Rjcgw0dAIKk&feature=youtu.be

Lt. Gingrich’s grievances:

  • Hours long tag-team, high pressure, aggressive sales presentations,
  • Told the last sales agent sold you the wrong package,  
  • Told the timeshare is a good investment, will appreciate in value,
  • Failure to address the lack of a secondary market,
  • Poor availability,
  • Sales agent will be your personal representative, but they never call back,
  • Use of a credit card will offset maintenance fees (many members complain of being able to pay maintenance fees at $.20 or $.30 per point, but when a complaint is filed, the response back is the actual 20/20 or 30/30 program that has nothing to do with paying maintenance fees at $.20 or $.30 per point).

Sales agents defend themselves by saying members lie. The typical response from some timeshare companies to customer complaints is, “You signed a contract,” echoed by the Nevada Real Estate Division and Florida’s Department of Business and Professional Regulation. When one member asked a Florida DBPR supervisor, why other states take timeshare complaints seriously based on member complaints, the response was that what other states do has no bearing on how Florida reviews timeshare complaints.

We actually liked our Diamond points until we experienced a bait and switch, easily proved. In our case, we purchased additional points in Williamsburg, VA, told Diamond was adding New York properties. We purchased for just that reason because our daughter lives in NYC. If you check Diamond’s booking site, it would take about $8,500 worth of maintenance fee equivalent dollars to stay one week at the same hotel that could be booked online for $950, checking year round. When I asked a Diamond representative about the poor value, the response was, “That’s for members who have so many points they don’t know what to do with them all.”

I filed a complaint filed with the New York Attorney General’s office that resulted in an offer to refund the purchase, but I refused after reading the non-disclosure agreement. It seemed harsh and unwarranted. Had I not been required to sign an NDA, I would have written it off as maybe the sales agent didn’t know about the poor value. I’m not saying Diamond does not have a product or that there are not Diamond sales agents selling the product honestly. The complaints directed against Diamond are not unique to Diamond. There are many lawsuits and Attorneys General investigations and settlements, not to mention thriving timeshare exit scams.

Rather than address member complaints, the goal is to behead the messenger.  

As a result of what I consider to be retaliation, for listening and responding to readers, my husband and I attended the Whistleblower’s Summit in Washington D.C. held in July of this year. The summit slogan was:

Speak Truth to Power       

 For full disclosure, my legal name is Peggy Irene Steckert.

Twice my husband and I exchanged a timeshare and ended up buying a house at our exchange location. One of our kids now asks us if we are coming back when we let her know we are going on vacation. We exchanged a week in 2001 and bought a house in Petoskey, Michigan. While on vacation, I ended up getting hired as a Director of Music for a church in Petoskey. Given the conservative nature of the church, I thought it best to use my husband’s last name of Parker. As a result, I became Peggy Parker of Petoskey, who played the pipe organ for weddings, 25 a summer. I got tired of reading it in the paper, the reporter apologizing.

Next, we exchanged a timeshare for Diamond Caverns (no relation to Diamond Resorts) and bought a house in Bowling Green, Kentucky. I ditched Peggy and switched to Irene. Given my bio describes how I opened the first Edward Jones office on the Big Island of Hawaii, I wanted to explain my name changes in case anyone, like Edward Jones, actually looks into who opened the first Edward Jones office on the Big Island of Hawaii.     

Ironically, I built my brokerage business cold calling real estate agents and timeshare sales agents. At one of my timeshare sales agent presentations at Hanalei Bay, Kauai, when I asked if there were any questions, one sales agent raised his hand and asked, “So we’re the units?” They made a ton of money, especially if they spoke Japanese.

The American Funds mutual fund company informed me in 2001 that I was the top American Funds producer for the entire west coast and Hawaii, among all brokerage firms. I also taught classes for the Small Business Administration’s Small Business Development Centers, University of Hawaii, Kona, Hilo and Maui campuses, teaching small business owners how to understand financial statements and make use of financial ratios. I team taught with a CPA classes on business structures. I gave endless seminars at Tutu’s House, which means grandmother in Hawaiian.

Fast forward to 2018 – after developing all those client relationships and great friendships with timeshare sales agents in Hawaii, it pains me to continually hear complaints directed against sales agents. Diamond Resorts considers me an enemy, not the sales agents with multiple, similar complaints.

I guess that’s not much of a campaign speech, but it doesn’t matter anyway. You can’t win.    

RECOGNITION

http://archives.starbulletin.com/2001/06/10/business/bizbriefs.html

>> Edward Jones investment representative Peggy Steckert has been named to the President’s Club of The American Funds Group. Steckert, who works out of the company’s Kaimuki office, was honored for superior service to customers and dedication to principles of sound investing. A 15-year veteran in the financial services field, she has been with Edward Jones since 1995.

Irene Parker has experience and knowledge in the fields of finance, sales and marketing. She holds an MBA from St. Louis University, and holds a Certified Financial Planner (CFP) certificate. Irene retired from Edward Jones Hawaii. She served as a founding member of the Salvation Army Board of Directors, Waimea, a member of the Condo Board at One Archer Lane, Honolulu, a member of The Ombudsman Advisory Board in Kentucky, and was a Kentucky CASA supervisor.

 

Thank you Irene and we all wish you the very best in your election campaign. Well that’s all from me as I’m now on vacation, so there will not be many articles published until October, although The Tuesday slot and Friday’s Letter will go ahead as usual. If any important information arises then I try to get it published.

Have a good weekend.

Start the Week

Summary of the Royal Courts of Justice Tribunal Ruling by Judge Timothy Herrington.

This case was heard on 19 June 2018 and  revolves around a validation order made by the Financial Conduct Authority (FCA) which validates (makes legal) loan agreements taken out by clients of Azure Resorts Malta, using Barclays Partner Finance (BPF).

The loan agreements were made by Azure Service Ltd between 1 April 2014 and 24 April 2016, with this company not being authorised as a licenced broker to arrange or introduce clients to BPF. On finding out that these loan agreements were made by an unauthorised entity, BPF applied to the FCA to have the loans validated or made legal.

This validation order was issued, affecting some 1,444 clients and could cost Barclays around £47 million.

An appeal by the clients and their legal representatives forced the FCA to apply to the Upper Tribunal Tax and Chancery Division of the Royal Courts of Justice for a hearing on the legal implications and guidance to overturn the validation Order.

On 1 August 2018 Judge Timothy Herrington issued his judgement.

He ruled that the FCA did not take into account “Client Detriment” when they issued the validation order, his ruling was that the FCA re-evaluate that decision and take into account the client detriment.

He stated that the client detriment revolves around the following:

  1. Clients were not given sufficient information as to the terms and conditions of the loan agreement required by law;
  2. There were no major credit checks made as to the affordability of the repayments such as income versus outgoings reports;
  3. The length of the loan agreements were not explained, with client under the impression that they were for two years;
  4. Clients were pressured into signing these agreements;
  5. False representations were made to clients relating to the financial impact of regulated agreements;
  6. Clients were subject to long high pressure sales tactics to purchase the timeshares;
  7. Clients were sold timeshares which were not appropriate for them;
  8. Vulnerable consumers were treated inappropriately;
  9. Concerns about commission arrangements and disclosure thereof.

The FCA must now re-examine the original validation order and take into account the client detriment statements of the borrowers.

With this ruling it makes it almost impossible for the FCA to uphold the original validation order, therefore it must overturn the previous decision and rule that these loan agreements cannot be validated and are thereby unenforceable in law.

This means that all 1,444 clients will be entitled to be repaid all the money plus all interest paid.

Once the FCA issued a cancellation of the original validation order, this will no doubt have an effect on any loan issued by a timeshare company through BPF. Although the company brokering the agreement may be authorised, the points listed above may make it possible for any loan to be contested.

This will be of significant interest to all Silverpoint clients who entered into contracts under the investment weeks scheme.

At present it is not known how long the FCA will take to issue their findings.

Latest news surrounding Tauro Beach.

The scenes witnessed a few weeks ago of the destruction of homes situated on Tauro Beach have been the subject of many news articles, the local people are understandably very angry.

The destruction was carried out by a private demolition company with a not too savoury reputation, Desokupas, who were hired by the Cazorla‘s and Anfi to clear the area which they claim they own.

This was done without any apparent court orders, which leaves us to believe that the destruction may just be illegal, even if the land is owned by the Cazorla’s.

It does leave us to wonder how the members of the Anfi resort must feel about this, that the company they pay high annual maintenance fees can behave in such a manner?

Do they actually understand what is going on?

It also begs the question how the Ambassador for Anfi David Silva, the renowned footballer and local boy must feel about how the company he represents in advertising is treating his own people and neighbours?

Click on the links below.

https://m.eldiario.es/canariasahora/sociedad/situacion-vecinos-Desokupas-chabolas-Tauro_2_799340062.html

http://canarias-semanal.org/not/23270/un-comando-de-boxeadores-peninsulares-viaja-a-gran-canaria-para-derribar-chabolas-video-/

https://www.eldiario.es/canariasahora/politica/Nueva-Canarias-Ayuntamiento-Mogan-Tauro_0_800020281.html

For the full story of the whole project search Tauro Beach in the search box.

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