Browse Tag

Silverleaf

The Tuesday Slot

Welcome to The Tuesday Slot, this week we publish another “Nightmare on Timeshare Street” from a new contributor James McConnell, a Veterans Administration Chaplain. But first we look at another “Nightmare on Timeshare Street” which Inside Timeshare has been highlighting for around 3 years. Many of our older readers will remember the story of Mrs B and her sister, the last update was in January 2018, well the story has just resurfaced.

To recap, Mrs B, purchased a timeshare at the Dona Lola Club on the Costa del Sol, Spain in 2000, at the time they were 72 and 65 respectively. Their purchase at what can only be described as a high pressure lengthy presentation, was for 2 weeks in a 3 bed apartment, the cost at that time was £7000. (This has since been transferred to their points club).

At the time of the purchase, new legislation had been in force for about 1 year, this made the taking of any payments within the 14 day cooling off period illegal along with the length of the contract being over 50 years in duration, what is known as perpetuity. Mr B and her sister were not made aware of this fact at the time.

For years they paid the annual maintenance fees, even though they had not used the timeshare due to illness. In 2014 they decided to get rid of the Dona Lola timeshare along with another that they owned at Oasis Lanz Club in Lanzarote. They paid a company £5,695 to dispose of both timeshares.

In 2015 the paperwork arrived showing that both timeshare had been sold to a gentleman in the UK, this is where the problems began.

The timeshare at Oasis Lanz was successfully transfered to the gentleman, (Inside Timeshare has his name, address and passport details), the problem is with the Dona Lola Club operated by none other than probably the worst timeshare company in Europe, MacDonald Resorts.

MacDonald Resorts refuse to recognise the transfer of ownership, they say that they do not recognise the company that carried it out, but at no time warned Mrs B and her sister that they would not accept the transfer of ownership.

MacDonald Resorts then employed Network Credit Services Limited of Hamilton, Lanarkshire, a debt collecting agency who have over the past 3 years constantly threatened legal action if the debt of now over £3,500 is not paid. Network Credit Services have been told repeatedly that this debt is in dispute and therefore they should return it to MacDonald Resorts. They are still harassing her.

The latest in this sorry saga are new threats, these include copies of court orders they claim to have won against debtors of MacDonald Resorts, if that isn’t a blatant use of threats and scare tactics we don’t know what is.

Inside Timeshare has told Mrs B to fill in one of the forms stating that the debt is in dispute and send it back, Inside Timeshare will also travel to the UK and help her when the case comes to the County Court, along with legal help and all the documents that show the timeshare has been transferred.

We will keep you posted on this story as it unfolds over the next few months, now for this weeks article.

We Lost $24,695 to Allied Solutions Group plus $3,200 to Help4TSO

Trying to get rid of our Bluegreen and Silverleaf Timeshares

Research Travel Clubs before Buying

https://www.patientcare.va.gov/chaplain/index.asp

Our Story

By James McConnell, a Veterans Administration Chaplain

October 9, 2018

My wife Donna and I are 76 and 80 years old. I am a Baptist Chaplain at the VA Medical Center in Las Vegas. I spent 20 years in the Army. I was eight years an enlisted soldier and twelve years a chaplain. As an enlisted man, I was stationed in Korea for a year in 1969, stationed three years in Germany and the rest in the states. I served as Chaplain at Fort Dix, NJ from 1983 until retirement in 1994. I also served at Field Station Kunia and the 4th of the 87th Infantry Battalion as their Chaplain in Hawaii. I was stationed in Saudi Arabia and Kuwait during Desert Shield/Desert Storm and assigned to the 1st of the 17th Field Artillery Battalion as their Chaplain during the war.   

We are aware that many seniors are going through what we are going through, stuck with timeshares we can’t get rid of, and then losing even more money to companies promising you that they can get you out of your timeshare but don’t.  Allied Solutions Group told us they could get rid of our timeshares if we pay them more money for a travel club.

We attended the Allied Solutions Group presentation over a year ago at a Joe’s Crab Shack for the purpose of getting out of our two timeshares. We paid Midwest Transfer $27,895 May 17, 2017 for a Travel Club package. The purchase price included a credit of $3,200 ($1,600 each for the Bluegreen and Silverleaf timeshares), but now we are stuck with a travel club we don’t need or want and the two timeshares. It’s a nightmare. They didn’t even give us information about the travel club.  

I contacted Irene Parker at Inside Timeshare. Irene contacted Help4TSO and spoke with a representative. Irene said the representative was very nice. She said he looked up our records and said they refunded us $3,200 because they did not get us out of our timeshare. We never received a check for $3,200.

Irene also contacted Allied Solutions Group for us. They would not talk to her. Irene asked if they could tell her what services Allied Solutions Group provided. The representative Irene spoke with said she would not describe their services. Irene thought this odd a company would not explain the services their company provided.    

We understood that what Allied Solution Group proposed was a travel club. It was supposed to be a replacement for what we had hoped to lose. Getting out of timeshare was the only reason we attended. We had no interest in spending money for another vacation since we were trying to get rid of what we owned. Allied Solution Group told us the program we signed up with would replace our timeshares. The Allied Solutions Group wrote three dispute letters which we were to correct and send to the timeshare people. We did that but didn’t hear anything of consequence back.  

We have a $37,000 loan. We owned two Silverleaf weeks and are still paying. If you own a house, you can sell your house if you have a loan. We did not know that timeshares are worthless. This is devastating for seniors who have always paid their bills on time. What can you do if you bought something that can’t be sold?

Allied Solution Group/Midwest Transfer described their services as a Mortgage Relief Advocacy Process. They said an advocacy firm is retained by Help4TSO,

Helping Timeshare Owners, LLC, Orlando, Florida.

According to the Help4TSO website:

Orlando Ventures, LLC dba Helping Timeshare Owners will fight to recover any and all monies paid to the developer. If not successful, Orlando Ventures, LLC will refund 100% of your monies back. Orlando Ventures will receive a 10% commission on monies recovered not to exceed $500.

We signed the agreement May 18, 2017

$1,600 charged to be released from Silverleaf

$1,600 charged to be released from Bluegreen

Also known as The Midwest Transfer, a mortgage relief and travel plan

May 25, 2017 agreements were signed by Bill Howell.

$6,300

$9,595.

$8,800.

$24,695 + $3,200 = $27,895

Why are regulators not interested? There seems to be no one to talk to and no one seems to care. It is shameful and we don’t understand why there is so little regulation. It seems the only way to protect consumers is to write about what is happening to warn others. DON’T BUY A TIMESHARE YOU CANNOT GET RID OF and don’t pay anyone you don’t know money to get out of a timeshare.

One of Allied Group Solution’s BBB complaints and the company response followed by what happened to us

Allied Solution Group

https://www.bbb.org/us/mo/springfield/profile/timeshare-transfer/allied-solution-group-0734-43288/complaints

On June 6, 2017 we signed a contract to remove our name from 3 timeshares and purchased a replacement vacation company. We paid a total of $15,142. Of this, 3 charges of $1,569 were for the timeshare transfers. They have completed one transfer, but refuse to either complete the other 2 or refund the $1,569 each for those 2. They were notified in August that one of the timeshare companies would not work with them and they should have made a refund at that time. The other timeshare was carried on their books as 3 contracts. They then asked for us to sign and pay for 3 more transfers at $1,569 each. We would not and they sent a letter the file was on “freeze”. Letters requesting the refunds of $1,569 for each of the 2 incomplete transfers were sent 11-15 & 12-27-2017 no response from either.

Allied Solution Group Response

03/16/2018

Mr. and Mrs. **** entered into a contract with Allied Solution Group (ASG) on June 6, 2017 requesting us to get them out of three ownership’s. ***** ******** ****, ****** *****, and *** ***** ****** at Tahoe. On June 13, 2017 we spoke with the client and verified the full contract and also discussed that we were doing three transfers and getting them enrolled in to ******* ********* ***** ****. At that time, there were no concerns from the client and we charged the client outside of their rescission period. On June 27, 2017 we called the client again to discuss to the need of some signed documentation in order to proceed. We followed up on July 10, 13, 25, 26, 31st and within those times we either spoke to the client or left a message stating their ******* ******** ****** **** was on hold until we received that paperwork. On August 4, 2017 we received the requested documentation, but the needed signatures were still not on the documents. We spoke with the client on August 7, 2017 and discussed the need for signatures again, and mailed an additional copy to client. On August 14, 2017 the client called with tracking information for the signed documents.  Upon the receipt of these documents we still needed the deeds and documents for the ownership with Shell, ****** *****, and *** *****. We sent a second notice to the client for needed deeds on August 29, 2017. On September 18, 2017 the client called and said the deed for ***** could take up to 60 days to get back due to flooding in Florida. On September 19, 2017 the enrollment into ******* ******** ****** **** was completed. On October 12, 2017 we sent a third and final notice for deeds on their ownership’s for transfer. On October 17, 2017 we received the deeds for ownership, and it was brought to our attention that there were six ownership instead of the three that were discussed at the point of sale. At the point of sale and on our Welcome Call we reconfirmed that there were three ownership’s. As with any service that is provided if there is more work than what was originally presented, there will be an additional cost. We sent additional documentation on October 20, 2016 if the client chose to have us do all six transfers versus the original three, but told them it was their choice. October 27, 2017 we put the ***** transfer on hold until we heard back from the client and sent them documentation to show the freeze as well, to which, we have not heard back. We have completed the the ****** ***** transfer and *** ***** ****** is processing. *** ***** ****** transfer did not begin until August of 2017 when we received the needed deed in office. Within the contract it states we have 12 to 18 months to transfer this ownership. We currently are well within that window. We have done exactly as the client requested, and cannot help that the facts presented to us at point of sale were not accurate. We are happy to finish our contracted work, but will not work on the ***** property until the client communicates their wishes with us. There are no grounds for a cancellation. We will discuss this further with the client if needed.

Thank you James for your contribution, this article along with today’s lead, really does show that timeshare is truly a nightmare.

If you have a story which you would like to share and make others aware of, then use our contact page and get in touch, we would love to hear from you. Inside Timeshare is also asking for any lawyer who has experience of UK debt legislation and County Courts to get in touch to offer advice in the case of Mrs B. In advance thank you.

Friday’s Letter from America

Welcome to the first Letter from America for June, this week Irene Parker follows on from Haley Saldana’s Tuesday article, but first we look at the end of the week in Europe.

Over the past few weeks we have been issuing various warnings on some very dubious claims companies and fake law firms, we have now received some new information about one called Abogados Lopez.

In the past warnings the name of the lady on the phone was Hope Brugge, well it seems that Hope has now changed to Megan Haywood.

The pitch is the same as before, checking the details of how much they paid etc, before they file the case at court, the a day or so later the great news comes in that they have won the case and the court has awarded a substantial amount. Yes you guessed it they need to be paid to release the money.

The telephone numbers being used are:

0034 951 242 867 which is a Malaga code

0034 602 654 670 which is a Spanish mobile

Another number that has been used is

0044 1291 440 500 which is a Chepstow code.

This week has also been busy with the courts, Silverpoint has been on the receiving end of yet more Supreme Court rulings, with four in one week, this makes a total of 118 against the timeshare industry as a whole.

There have also been six sentences issued in the Courts of First Instance against Anfi del Mar and Silverpoint, with the total being awarded by the courts to the clients amounting to over 409,000€ plus in most cases the return of legal fees and legal interest. The contract have also been declared null and void, leaving these client not only financially better off but timeshare free.

All these cases were brought on behalf of the clients by none other than those intrepid lawyers of Canarian Legal Alliance.

Now on with this weeks Letter from America.

Diamond Resorts International Lawsuit against Castle Law

Declarations of Two Former Castle Law Employees

The Tangled Web: Castle Law Group Entities

How money was funneled from timeshare members to Castle Law

By Irene Parker

June 1, 2018

Diamond Resorts International filed a first amended complaint for damages, injunctive and other relief against Judson Phillips, Esq., Castle Law Group, P.C. and 24 other defendants in the US District Court of the Middle District of Tennessee on February 21, 2118, in an effort to untangle Defendants’ web  of deceit and so as to end Defendants’ improper and legally inappropriate schemes, and in doing, not only vindicating its own rights, but also safeguarding the unsuspecting public and positively impacting the timeshare industry at large.

Case 3:17-cv-01124

Timeshare developers say timeshare exit companies like Castle Law are targeting timeshare members, enticing them to get out of their timeshare contracts. Some of these exit companies charge thousands of dollars upfront, but members are held in suspense for months or years, only to learn they were not released from the timeshare contract. On the other side of the dispute, timeshare members have been contacting Inside Timeshare, desperate to be released from timeshare contracts they never knew were perpetual, and had little or no secondary market.  

https://www.nashvillepost.com/business/legal/litigation/article/20972343/resort-company-sues-local-lawyer-over-timeshare-exits

This past Tuesday we published an article about Haley Saldana getting caught in the middle of a dispute between Castle Law Group and Resort Relief. Haley lost $3,495 after paying Castle Law to get her out of her Silverleaf timeshare, only to find herself foreclosed anyway. http://insidetimeshare.com/the-tuesday-slot-with-irene-6/

Two former Castle Law employees, a director of business development and an attorney, relate their experiences working for Castle Law Group, PC and Castle Marketing Group, LLC in depositions filed. I reached out to both employees through Linked-In and the attorney’s law firm. They did not respond.  

Over a year ago I received an email from Carly Vaughn, former public relations manager and content writer for Castle Marketing, asking if I would be interested in writing for the Castle blog. I declined the offer.

We first published an article about developer lawsuits against Castle Law and Judson Phillips August 22, 2017.

http://insidetimeshare.com/legal-news-us-castle-law-group-pc-v-timeshare-developers/

Among the twelve causes of action in the “cease and desist” letter Castle sent to developers, are those Inside Timeshare readers, asking for help in complaints against developers, would not disagree with. From the Castle “cease and desist” letter found in public filings:

  • Improper and unethical high pressure sales tactics.
  • Gross and deliberate misrepresentations regarding benefits of ownership.
  • Gross misrepresentation regarding the ability to utilize timeshare points to cover fees associated with membership and exchanges.
  • False information regarding the ease and/or ability to resell for a profit.
  • False sense of urgency to purchase the same day.

A “cease and desist” letter demands all communication with the client, including collection attempts cease under the Fair Debt Collections Protections Act.

Declaration from an attorney who worked for Castle Law

In his declaration, the lawyer states that it became clear to him that Castle Law was not functioning within the ethical boundaries of a proper law firm. At no time was the lawyer tasked with meeting with and/or engaging clients. Rather, according to the attorney, Castle Law clients were primarily engaged through outside third-party exit timeshare companies. Only on a few occasions does the lawyer recall even speaking with a prospective client. The attorney graduated from law school in 2015 and was hired by Castle Law Group, P.C. in 2015. He worked for Castle Law until May 2017. According to the attorney’s declaration:

It was my understanding, through observations, that many prospective clients engaged the services of Castle Law without ever speaking with any attorney. Strangely, I agreed to have a rubber stamp made of my signature to be used by assistants, which made me uncomfortable.

While at Castle I was shocked to learn telephone calls were being recorded without my knowledge, whereby neither of the two parties was aware they were being recorded. I learned of this practice from Sean Austin, president of Castle Marketing, which I now know to be illegal.

I was involved in the evaluation of various cases of timeshare owners who did not have valid claims and should have been entitled to a refund of monies paid to any of the Castle entities. I reported my claims to Judson Phillips and Michael Keever. To the best of my knowledge, very few, if any, actually received a refund. (Castle Law Group and Castle Marketing were both operated by Sean Austin and Michael Keever, neither licensed to practice law)

After I left Castle, I became aware that Castle Law sent out letters to their purported clients that they never represented them. I became aware of such letters after I was forced to defend my license to practice law against four bar complaints against me. All four complaints were eventually dismissed.

DECLARATION 2

This declaration was provided by the “assistant director of affiliate relations” who later served as “director of business development” for Castle Marketing Group as an independent contractor in 2015.

The director’s role was to communicate with and manage outside affiliate companies, referred to as Third Party Exit companies (TPE) who solicited timeshare owners to cancel their timeshare contracts. According to the director:

I observed that Castle Law allowed the outside affiliates to use Castle Law Group’s engagement agreement without an attorney being present or consulted. I observed that timeshare owners were being led to believe they were paying legal fees entirely to Castle Law Group, which was not true.

Initially, Castle Law Group collected all of the funds and was engaged in the practice of sharing the fees with the TPEs. Sean Austin told me that they had created Castle Marketing Group to “act as a buffer between the clients and the law firm” and to “protect the law firm” and to “get around the issue of fee splitting.”

Later Sean Austin told me Castle Law Group was not making any money, which was “not legal,” and that funds had to be pulled out of Castle Marketing Group and transferred to Castle Law group, so that it would appear as if Castle Law Group was earning revenue as part of the transaction. The TPEs kept their portion of the amounts paid for legal services and sent the rest to Castle Marketing. Castle Marketing then transferred funds to Castle Law Group and the many other business entities operated by William Michael Keever and Sean Austin (pictured above).

I observed that attorneys at Castle Law Group rarely, if ever, met with or spoke to the timeshare owners. Sean Austin told me that the staff needed to keep the timeshare owners happy as the lawyers did not have time to confer with them.

At times a year or more went by without any action taken by Castle Law Group on behalf of the timeshare owners. I witnessed that timeshare owners who persisted with their complaints, or demands to speak with an attorney, would be placed on an “escalation sheet.” Staff members would, in some instances, contact customers to calm them down and say whatever was necessary to keep them hanging on until the deadline for their money-back guarantee had expired. My job became so stressful as a result of timeshare members and TPEs demanding answers, my health was impacted and my doctor advised me to quit my job.

The funds collected from the legal fees paid to Castle Marketing Group were funneled to other business ventures owned by Sean Austin and/or William Michael Keever. These businesses included: Castle Venture Group, Worthington Galleries, God Cloud, ExxoGear, Advisant, Kryptobit, and Instant Merchant Group, among others. Sean Austin expressed to me on more than one occasion that the payroll and budget for all these companies was dependent on my work with the TPEs and the funds generated.  

When I expressed my concern that “clients” would complain to the Tennessee Attorney General, Sean Austin stated that Castle Law Group was registered only in the name of attorney Judson Phillips, so Sean Austin, William Michael Keever and the staff, as non-lawyers, would be shielded from any liability or fault.

The Director left Castle Market Group in 2016.     

To date Inside Timeshare has received 437 requests for assistance from timeshare members who allege they were defrauded by unscrupulous timeshare sales agents. It is our hope a meaningful dialog will develop to clean up both sides of the timeshare sale.  

Contact Inside Timeshare or one of these self-help groups before paying anyone to get you out of a timeshare contract.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

So that’s it, the end of another week in the world of timeshare, a week that has seen more fake companies emerging and many cases against some of the major timeshare companies being resolved in the courts.

If you require any information or have any comments on any article published, use our contact page and send us a message.

Have you been contacted by a company with a similar story to the ones published and want to know the truth, or have you found one on the internet, then contact Inside Timeshare and we will help you to find the information you need.

Remember to do your homework before engaging with any company, it will save you a lot of heartache in the end.

Have a great weekend and join us next week for more “Nightmares on Timeshare Street”.

The Tuesday Slot with Irene

In this weeks Tuesday Slot we welcome a new contributor, Haley Saldana, who shares her experience with Resort Relief and Castle Law, the introduction is by Inside Timeshare’s very own Irene Parker.

But first, yesterday it was announced by Canarian Legal Alliance that they have secured a Court of First Instance sentence against Club la Costa, in the number 4 court of Fuengirola.

The case was brought against Club la Costa Leisure Limited by CLA on behalf of their English clients. The main basis for the judgement was the contract did not have an end date, which made it a perpetuity one, this has been declared illegal under Spanish Timeshare Law 42/98, which states that contracts have a duration of between 3 and 50 years.

In this case the contract has been declared null and void, with the clients being refunded a total of £19,442 plus all their legal fees and legal interest.

It is quite clear that the lower courts are following the now 115 rulings made by the Supreme Court, which is good news for all clients who have cases pending or are considering filing claims.

Now for today’s article.

Resort Relief and Castle Law Group’s Tangled Web

Part I: How Haley Saldana Lost $3,495 retaining Resort Relief

Part II June 1: Declarations of former employees of Castle Law Group, P.C. and Castle Marketing Group, LLC

Haley Saldana shares her Castle Law and Resort Relief experience

Introduction by Irene Parker

May 29, 2018

Former Silverleaf member Haley Saldana relates her frustration over a cycle of hopeful vacation promises that ended with a desperate need to get out. More consumer awareness is needed, so Haley has shared her story today hoping people ask the right questions before buying a timeshare or signing up to get out of one. It’s important to examine the reasons why people reach out to a timeshare exit company in the first place.   

Inside Timeshare has heard from 431 mostly angry, overwhelmed, desperate timeshare members. They don’t know where to turn for straight timeshare answers. Most allege that they either bought or upgraded a timeshare from sales agents employing bait and switch tactics. If deceived, or just not understanding the nature of the product they purchased, they soon learn the challenges one faces attempting to be released from a timeshare contract, especially if there is an outstanding loan. The contract is perpetual, and the resort usually dismisses the member with a “You signed a contract.” Some state regulators second that response. With no other way out, the buyer seeks legal or third party assistance, or gets foreclosed. In Haley’s case, seeking third party assistance cost her $3,495 and she still got foreclosed!

Haley explains why she feels she was deceived into purchasing a Silverleaf upgrade. Unable to get help from Silverleaf, she contacted Resort Relief. Haley is 31 years old and her husband Louis, 34. Haley and Louis went from Silverleaf timeshare owner, to Resort Relief, to Castle Law, and ultimately to foreclosure.

Through public filings, we obtained depositions from two former Castle Law Group, P.C. employees. Their descriptions of what it was like to work for Castle Law will be the subject of Friday’s Letter from America.      

By Haley Saldana

I contacted Resort Relief in 2016 after being convinced to make a second Silverleaf timeshare purchase. In 2014 we had paid approximately $11,000 for our first Silverleaf timeshare. We had no problem affording this purchase.

We feel we were deceived into making the second Silverleaf purchase. We could not use the bonus time that went with the original purchase. At a members’ meeting we were told a second purchase or upgrade would give us more availability, but it did not. I contacted Resort Relief. Resort Relief set us up with Castle Law Group. We were charged $3,495 February 2016.

Castle Law Group told us if we talked to Silverleaf they would drop us and keep our money. I heard nothing until I talked to a guy at Castle in 2017. He said to keep not paying and again told us not to talk to Silverleaf. We had gotten a letter from Silverleaf that said we should contact them. We received a second letter from Silverleaf June 23, 2017 that said if we do not pay them what we owed them, it would go against our credit, but we had been instructed not to talk to Silverleaf. By this time it had been well over a year since we had originally contacted Resort Relief February 2016.

I emailed Barb Holland from Castle Law the Silverleaf letter June 23, 2017.

Next, now almost two years later, we got a letter from Silverleaf January 26, 2018 saying that they were proceeding with foreclosure.

We notified Castle Law. Castle responded by letter informing us they no longer represent us because of a serious legal conflict with the organization that referred us to Castle Law Group (Resort Relief).

We contacted Resort Relief. Resort Relief owner Kevin Hanson told us, “I’m sorry, I lost $2 million because of Castle Law. He said that Castle Law Group came back to Resort Relief and said “Here are your clients. Castle Law Group is no longer representing Resort Relief clients.”

You would think Resort Relief would make things right since they were the ones that set us up with Castle Law. Instead, Mr. Hanson said if we pay Resort Relief $750 they will transfer our case to a local attorney. We lost the timeshare through foreclosure, and the $3,495 paid to Resort Relief/Castle Law. I have all the emails confirming this disaster.

Mr. Hanson said Baker & Britt is the local (Conroe Texas) law firm that is representing him (Resort Relief) against Castle Law Group.

On the creditor’s side of the fence, back in March 2017, I interviewed Kristie, an HOA collections agent. Kristie expressed her discomfort with Timeshare Exit Team and timeshare attorney Mitchell Reed Sussman. Countering Kristie’s comments, timeshare attorney Mitchell Sussman Reed responded:  

While I understand their position, the simple fact is that if the timeshare had any value at all….the resort should be thrilled to take it back so that they can resell it for a profit. Of course, since the timeshare is a liability and not an asset; the resorts refuse to take back what is essentially a lifetime financial obligation.

Senior citizens are especially vulnerable. When for health reasons or simply lack of income they are unable to utilize the timeshare the resorts have zero sympathy, refuse to take back the timeshare and then report the owner as a dead beat to the credit reporting agencies.

Shame on them, and bravo to any attorney willing to sue or otherwise punish the resort for taking advantage of the weak and infirm.

If a resort wants attorney’s in the field of timeshare cancellation to not feel as I do, they should simply agree to take back their timeshare when asked by their owner. Not by the attorney. Why should there have to even be attorneys in this field?

If timeshare resorts maintained a policy that would allow owners who are no longer willing and able to travel out of their timeshare, there would be no need for timeshare attorneys or timeshare transfer companies.

Mitchell Reed Sussman

Attorney at Law

http://insidetimeshare.com/timeshare-hoa-collections-agent-shares-experience/

Resort Relief has an A BBB rating! As explained on a TUG post below, an F rating may be more credible than an A+ rating.  

https://www.bbb.org/houston/business-reviews/timeshare-advocates/resort-relief-llc-in-conroe-tx-90046035/reviews-and-complaints?section=complaints

Here’s a complaint almost identical to Haley’s complaint!

Complaint

We were sent a letter from Resort Relief where we were talked to about getting timeshare relief for the Timeshare we have through Silverleaf Resorts and was told that this service was a money back guarantee and that we were going to be able to get out of our timeshare once we paid the $4050.00. We… paid the monies and was referred to Castle Law Group who took the information and received all of our documents for them to proceed. I had no heard from the in sometime so I contacted Castle Law Group for a follow up. I was informed on September 11th that the law firm could no longer represent us due to a conflict of interest and referred me back to Resort Relief. I have been calling nonstop and no one is available to give me information or anything. I have stressed that I want my money back and I am getting tossed back and forth from Resort Relief back to Castle Law Group and back to Resort Relief. This has been stressful and I am not getting anything but a Reba will bet back to me and I haven’t heard anything and the worker that answers the phone Tyler doesn’t either and he knows its stuff going on and can’t tell me.

Thank you, Haley for sharing your disappointing experience after responding to a “Get you out of your timeshare or your money back” ad, powered by massive search engines seeking desperate timeshare members. It’s very difficult to reach Castle Law and when I tried calling Resort Relief I kept getting the busy signal.   

Maybe it’s just me, but I find today’s timeshare product one of the most flawed products in history. First, members contacting us allege they were deceived into buying or upgrading a timeshare. When they complained to the resort, the resort dismissed them with, “You signed a contract.” The member is then driven into the net of a search engine, and contacted by someone that often is a former timeshare sales agent or executive. When we researched one questionable timeshare sales agent, we learned he had several open and closed LLCs with names like Vacation Planning. Hence, the sales agent dangled the bait, made the sale, the timeshare buyer victimized, the exit company next deceived them, and possibly by the very person who sold them the timeshare in the first place! Worse, one snoop removed from our advocacy Facebook, had in his background a company called, Timeshare Fraud Recovery. No question this meets the definition of racketing. The member is defrauded by an exit company and then contacted by the same people offering fraud recovery!     

We’re not lawyers, so Haley and Louis would need to contact a reputable lawyer for an opinion as to where to go from here. Given what money has already gone down the drain, I can understand her reluctance to pursue this further. It’s a mess.  

When a reader asks about an exit company, keeping an open mind, I contact the company, explaining one of our readers asked us whether we would recommend them. Often they hang up the phone after a few questions. Once I received a threat accompanied by a string of expletives. Three timeshare exit companies I contacted I feel are reputable and we have maintained communication in an effort to better understand this murky world of timeshare exits and transfers.   

One timeshare insider provided us with this Timeshare User Group forum (beginning November 2016). I can vouch for one of the licensed brokers mentioned, Judi Kozlowski. Judi has helped us out with a few of our articles.

(Brokers recommended) Fred Messreni

www.timeshare-gallery.com

Seth Nock

www.sellingtimeshares.net

Judi Kozlowski

www.timeshareresalepros.com

Tug review crew comment November 16, 2016

I’m adding one more voice strongly recommending that you steer clear of any and every “exit / release / escape” entity — and to ignore meaningless BBB ratings.

 

You might consider “sweetening” the TUGgiveaway” by now additionally offering to pay the transfer fees — and maybe even the next maintenance fee bill as well (…said bill is likely already in hand at this time of year, or very soon en route to you). You’d still be mathematically “ahead” compared to paying any shaky upfront fee parasite, whoever they may be.

Finding a valid new recipient is infinitely more “clean” and legally conclusive than getting involved with (and/or paying) any upfront fee “exit / release/ escape” entity. Bear in mind that some of these entities are actually committing outright fraud by design …which could boomerang back around to you in the future.

Good luck, but do yourself a big favor and stay away from any and all of these alleged “escape artists”.

TUG Admin February 23, 2018

Looking at your ad, we see you are still asking for money for your Festiva timeshare.

You also don’t appear to be offering to pay closing costs as the seller.

Both of these factors are the reason you are having no success in selling your timeshare…not that fixing them will guarantee a buyer…but having them is certainly guaranteeing that the only folks interested in your ad…are upfront fee scammers.

(You are welcome; we just saved you thousands of dollars being thrown away for an upfront fee company)

Contact any of these independent self-help groups if you have a question or concern about your timeshare.

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

Thank you Irene and Haley, this industry is in dire need of a major shake up and regulation, the periphery companies such as resale, terminations and claims are a product of the greed of the major developers, with the lack of a resale market and the inability to terminate membership.

If you have any questions or comments regarding this or any other article published on Inside Timeshare, use our contact page and we will get back to you.

Have you been contacted by a termination or claims company, or have found one on the internet and are not sure if they are genuine, then contact Inside Timeshare and we will help you to check them.

Remember, by doing your due diligence and your homework, you will save thousands in the end.