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end jan

End of January Review

So that is the end of the first month of this year and what a month it has been, if this one is anything to go by then we are going to be in for a busy year. So let’s have a quick look at some of the main events.

We start with two stories published this week, the first is a quick update on the website of Worldwide Timeshares Unlimited.

Yesterday RCI thanked Inside Timeshare for reporting the use of their logo, they confirmed that it is being used illegally and their legal department had been informed. Today when checking the website the RDO and Expectations Holidays logo’s had been removed, unfortunately the Canarian Legal Alliance logo and copied news section are still showing. CLA have been informed.

It has also come to our attention that Antoni “Toni” Muldoon also has another website:

Supposedly to help people being scammed by the likes of him, one does have ask the question, is he the reformed character he makes out to be or is this just another way of getting your money?


Regarding the Anfi letter to UK members and the use of the BBC program Rip Off Britain, we had the opportunity to see the program for ourselves, the “lawyer” named on the program was one Emilio Leyes Catillianos at the address Calle Duque de la Torre 29, 114, Santa Cruz, Tenerife, is the very same one that Inside Timeshare first reported back in July and September 2016.

That address is actually for the Oficina del Servicio de Atención Ciudadana, similar to the Citizens Advice Bureau.

CAB Arona

This particular “lawyer” was part of the Litigious Abogados setup, which is one of those Inside Timeshare provided evidence to CLA for their denuncia to the Guardia Civil in February 2017, (see link to CLA website to view a copy of the denuncia):

The sad thing is the program is too late to highlight this as the website has already gone and been replaced with many new names, the latest was published here on 8 January, Abogados Canarias, with the main “lawyer” named as one Manuel Cilavoz Varintos. I would say that their research team has a lot to learn or is the program just there for entertainment purposes?

Since the start of this year the US articles many written by Irene parker, has resulted in 38 complaints received by Inside Timeshare and dealt with by our US team (all volunteers). Since we began actually counting the number of complaints received at the end of 2016, the US team led by Irene has dealt with 291 complaints. Again what does the rest of the year hold in store?

Also at the beginning of the month we reported that Trading Standards had raided several offices of the Mark Rowe owned companies which include ABC Lawyers and his Monster Credits enterprise. We have now been informed that South West Police are contacting clients of his various companies, so it certainly looks like a major criminal investigation is taking place.

We are also still waiting to hear about the sentencing of Dominic and Stephanie O’Reilly of EZE Group, this was supposed to take place this month at Birmingham Crown Court.

Another article published this month was Spanish Timeshare Laws Simply Explained. This was in response to many enquiries from timeshare owners who had been contacted by various firms stating they had a claim, or their timeshare company was being taken to court and they could join in the case. The main point of the article was unless your timeshare was purchased in Spain you will not have any claim, it also pointed out that even if you did purchase in Spain your particular contract may be legal and therefore there is no claim.

Inside Timeshare also welcomed Lisa Ann Schreier with her first article. Lisa is a well known figure in the US, she is also the author of the book Timeshare for Dummies, we look forward to more contributions in the future.

lisa ann

These are just some of the stories published this month, we end with news just in from Canarian Legal Alliance.

It looks like they have had a tremendous start to the year as they announced that they have received favourable judgements in 14 cases against these resorts:

Anfi, Silverpoint, Puerto Calma, Palm Oasis and Diamond International.

These cases have been heard in various courts around Spain, ranging from First Instance, High Courts and Supreme Court. The latest being a Supreme Court ruling against Palm Oasis making the total figure for rulings from Spain’s highest court to 86!

The total amount awarded by the courts in these cases is staggering 267,224.25€ so there are some very happy ex-timeshare owners.

Inside Timeshare would like to thank all those who have contributed to all the articles this month and all the readers who have supplied some of the information which has helped in the research.

Again if you have any questions about any of the articles published or need any help in determining if the company you may be thinking of doing business with is legit, contact Inside Timeshare and we will point you in the right direction.

letter from america

Friday’s Letter from America

Welcome once again to Friday’s Letter from America, the article we had planned for today by Mike Finn, has been postponed until Tuesday, the reason, some very important breaking news from the US. Inside Timeshare received the press release yesterday 26 October at 5.53pm, It was then sent to Irene Parker our US branch who prepared it for publication today.

As usual we start with Europe, Inside Timeshare has again been receiving many comments from readers regarding the Mark Rowe enterprise ABC Lawyers, all have been the same.

The timeshare owner has attended a meeting at one of their offices, enticed with the prospect of ending their timeshare and claiming compensation. Sounds good, but then comes the crunch, the “salesperson” starts to pitch the Rowe product “Jive Hippo”. Does this sound familiar. Well it should, after all (another Rowe company) enticed people to their meetings with the promise of selling their timeshare, but then were pitched into the “Monster Credits” product.

It also appears that the “Jive Hippo” product is required in order to “Relinquish” then “claim compensation”. Once the contracts are signed, the client is also told there is no “cooling off period” as it does not come under timeshare regulations, there is no right to cancel and the full cost must be paid.

On Thursday we published the breaking news on a Norwegian client of Canarian Legal Alliance receiving a massive payout, involving Anfi, since then there has been more news coming in.

At the High Court in Tenerife, the judge ordered that Regency Resorts returns over £13,000 plus legal interest to another client. The contract was also declared null and void.

The same court in Tenerife has also awarded a client over £53,000 plus legal interest against Silverpoint, with again the contract declared null & void.

In one of the lower courts in Tenerife, the Court of First Instance number 5, declared another Silverpoint contract null & void, as it did not conform to the law which requires specific information to be included. In this case it did not contain information regarding a specific date or apartment. The client will be receiving over £44,000 plus legal interest and the return of legal fees.

So it has been all go in the courts on Tenerife, now on with our Letter from America.


Breaking News from America!

Finally a Timeshare Exit Strategy with Promise!

October 27

Introduction by Irene Parker

Anything to help beleaguered timeshare members who no longer want or need their timeshare, spells relief for perpetual timeshare members.

With the launch of TARS TIMESHARE ADVISORY AND RESOLUTION SERVICES LLC new “limited term deeded” program, consumers enjoy all the “pros” of traditional timeshare, and none of the “cons”, plus even more benefits, according to TARS President and General Counsel, Martin M. Kandel. “Our program allows legacy owners to safely trade-in their existing traditional timeshare and purchase a limited 5 year term timeshare at their Resort”, Kandel said.

I spoke with TARS Chairman Dennis DiTinno. “Our program is geared toward smaller, deeded fixed week owners, but we hope the brand name resorts will take note and will consider similar exit plans that do not place undue burden on their members or the HOAs.”

Timeshare developers and Attorneys General have focused on shutting down fraudulent resale, transfer and listing scams, rather than attacking the root of the problem. A reasonable exit plan nullifies the ability for such entities to prosper. This multi-page single-spaced Department of Justice reports illustrates the depth of the problem.

“Not only can a five year exit plan such as our put such unscrupulous entities out of business, it will ease the burden of debt collection for HOAs,” Mr. DiTinno further explained. “When we presented our exit program at the TBMA Timeshare Board Member Association in Las Vegas last weekend, we were pleased that those in attendance listened and appeared to like what they heard,” he added.

Inside Timeshare has received complaints from 176 readers who describe sometimes catastrophic financial distress unable to be released from their timeshare contract.   




Timeshare Advisory and Resolution Services LLC (“TARS”) a company dedicated to promoting the interests and rights of long-time timeshare owners, homeowner associations, and consumers contemplating the purchase of timeshare, has announced the launch of unique programs designed to ease the transition of long time owners, out of their “perpetual” timeshare and also attract new consumers, seeking the benefits of timeshare ownership without the burden of increasing maintenance fees or the hassles of resale.

The program also intends to assist legacy resorts in planning for either continued use as a timeshare property or for an alternative use pursuant to an organized repurposing plan.  In addition, TARS announced the acquisition of a significant interest in the company by Liberté Management Group of the Pinellas Islands, Inc. TARS will be operated as a subsidiary of Liberté and will be jointly headquartered in Treasure Island, Florida.

With the launch of TARS new “limited term/unlimited fun” program, consumers enjoy all the “pros” of traditional timeshare, and none of the “cons”, according to TARS President and General Counsel, Martin M. Kandel. “Our program allows legacy owners to safely trade-in their existing traditional timeshare and purchase a limited 5-year term deeded timeshare at their resort”, Kandel said.  “Legacy owners will continue to be able to enjoy their resort and unit every year of the term, or rent or exchange it as they do in a traditional timeshare. However, they will no longer be billed any maintenance fees during the entire term, which terminates by going back to the resort with no further obligation. There are no worries about resales or fraudulent transfer and exit companies, and the HOA’s have a systematic and controllable, and scalable means to make certain all of their intervals are paying intervals”, Kandel concluded.

Dennis F. DiTinno, CEO and President of the Liberte’ Management Group of Companies, will serve as Chairman of TARS and oversee the close interaction between TARS and Liberte’. “As a manager of legacy resorts, I have been committed to working toward a robust resale market to benefit older resorts and their owners, particularly those resorts fighting to remain financially stable and relevant. TARS will help these sold-out resorts find new owners to enjoy their products and services. I am excited to join with Marty and devising innovative ways to fight for and protect the resort associations and owners upon whom the timeshare industry was originally built”, DiTinno said. “I sincerely believe that what we are doing is to provide ‘out of box solutions… in a box’”, DiTinno added.

In conjunction with select strategic partners, TARS will provide an á la carte menu of products and enhanced services designed exclusively for the legacy market segment. TARS will target self-managed resorts, management companies (in those instances where such a company has been previously retained by the HOA), and individuals for whom timeshare has become a burden.

TARS business objective will be to provide new ways to address old problems by enhancing TARS’ original consumer-centric mission ( to provide legacy resorts with a means to maintain their resorts for a decade or more in order to plan for robust continuation or an orderly repurposing of the resort and its timeshare program.  Along the way, TARS may more readily assist individual legacy timeshare owners in parting with their timeshare as a part of the overall HOA program.

DiTinno established Liberté Management and related entities in 1987 to address a burgeoning demand for professional, turnkey resort property management along the Florida Gulf Coast, Liberté Management provides a comprehensive array of personalized services for a wide variety of vacation properties. Services include rentals, sales and resale services for timeshares, resort condominiums and hotels.

Clients range from large developers and community associations to individual owners who expect an unparalleled level of quality and commitment. DiTinno served with distinction in Viet Nam as a member of the United States Marine Corps.

Kandel attended University of Baltimore School of Law and Rutgers University and is a member of the State Bar of Maryland. He is a former Maryland Assistant Attorney General and Counsel to that state’s Real Estate Commission and Commissioner of Consumer Credit, and is the primary author of the first Maryland Timeshare Act. Since 1984, Kandel has served as counsel to timeshare developers, lenders, builders, and a variety of other industry related clients, as well as individual consumers and consumer groups.  He has also operated timeshare development and sales and marketing entities in the US, Australia, and Europe, and has served on the Board of Directors of ARDA and ATHOC.


It’s nice to be on the same side of the fence for once! Imagine a world with no Timeshare Wars with members pitted against developers like North Korea and America. There’s no reason we can’t all get along by releasing timeshare members who feel like they are being held hostage by their vacation plan. Charles Thomas and I would like nothing better than to publish articles about people and places doing things right. Thank you to Marty and Dennis for their olive branch, offering a bridge between greed and need.

Inside Timeshare will publish a monthly resale recycle report to examine how this revolutionary plan is working out. We hope to interview timeshare owners and HOAs taking advantage of this opportunity. I’ll call my favorite timeshare people, Port Elsewhere in the Missouri Ozarks and Maui Hill at Maui Lea to hear what they think.       

So that’s it for this week, two breaking news stories from both sides of the Great Lake, our apologies to Mike Finn for not publishing his article, I’m sure he will understand. We will however be publishing that on Tuesday.

Once again, if you need any information on any company that has contacted you or you are considering dealing with, but are not sure where to look, Inside Timeshare will point you in the right direction.

It’s Friday, the weekend is once again upon us, have a good one and we will be back on Monday.

friday dog



The Monday Briefing

Well, here we go the start of another week in the world of timeshare, over the weekend Inside Timeshare has received numerous enquiries regarding companies offering a variety of services.

One reader who unfortunately has been taken in by Armando Gareca Abogados and the Litigious Abogados family. They have paid Ricardo Sannino a substantial amount of money, they have since tried to contact them by telephone, but the number is out of service. Not a very good sign.

number no longer in service

To recap on how the scam works, timeshare owners are contacted usually via email and informed that a case has been filed at court against their timeshare company / resort, they can be included in the upcoming case (usually within the next few weeks). They are told how much they will receive and when this will happen, in order to have their case included in this prosecution, the procurator fees must be paid. This will be around 10% of the amount being claimed.

Within weeks, you receive confirmation that your case has been successful, that the Director, usually a Keith Baker or Keith Balker, has pleaded guilty. This name has been used as the director of the following companies:

Diamond; Club la Costa; Resort Properties / Silverpoint; Incentive Leisure Group / Designer Way Vacation Club, Club Class Concierge and several others.

Not bad really, the same person acting as director for many rival timeshare companies, who also pleads guilty to every case!

Part of the confirmation that you have been awarded this substantial amount is a copy of the “court” order verifying the amount and a copy of a cheque with your name and the amount on it. The problem is the cheque is made out on a Banesto cheque, this bank no longer exists, it was taken over in 2012 by Santander, who subsequently removed all Banesto logos and name from all cheques cards etc.


To receive this lovely amount, “tax” needs to be paid, this is around 21% of the awarded amount. This once again needs to be paid to the Procurador, before he can release the cheque.

So once you have paid this fee, you then receive an envelope by post, but surprisingly it has been opened, document from the court is there, but the cheque is missing. Then comes the next phase to the scam.

You receive a letter from another company, the last one was Manuel Valentin, who states that they have been charged by the court with the task of investigating the disappearance of the cheque and retrieving your money. They inform the client that a gang of Romanians have stolen the cheque and cashed it. Not bad considering the cheque was made out in your name.

In order to do this work, you must once again pay a fee of 10% of the amount, they will then work on your behalf and retrieve this money for you. Guess what, you will never get anything back, you are now several thousand pounds the lighter.

Some facts.

  • You do not have a case at court unless you have personally instructed a lawyer to act on your behalf.
  • Cases at court will take anything from 1 to 2 years to get there, not the weeks this lot say.
  • No cases will have gone to court in August, the courts are closed.
  • No director of any timeshare company or resort is going to plead guilty.
  • Courts do not issue cheques for money awarded. Certainly not using a bank that no longer exists.
  • No company is going to be charged by a court to investigate and retrieve stolen cheques.
  • There is no tax to pay on any awarded amount, Tax would have been paid to the court when your case was filed.
  • Her Majesty’s Revenue and Customs will never be involved.
  • Unless your purchase was made in Spain, then you will not have a case in a Spanish court.

If you require any information on court procedures and payments of legal fees and taxes, contact Inside Timeshare and we will explain them to you.

Remember, before you ever pay out any money, do your due diligence and check who the company is, do not be taken in by the large sums these companies say is waiting for you. For the full story over the months search Litigious Abogados in the search box.


Now on with another important story, this involves TimeshareTalk, a forum of timeshare owners, which was once seen as an independent place for the exchange of information and good advice.

Unfortunately there has been some dissention among the long standing members, as we know timeshare talk was the forum set up by the TCA, a once independent consumer website. These entities were sold a few months ago to Mark Rowe of Monster Credits, Hollywood Marketing and fame.

Since his takeover, TCA have been doing nothing but extolling the virtues of of Mr Rowe’s new companies, such as ABC Lawyers. Timeshare talk members have had posts and discussions removed when they mention any of this person’s companies. The forum was no longer seen as the independent place for discussion. Totalitarian Regime practices took effect, the freedom of speech and expression which was the cornerstone of this forum had been eroded.

freedom of speach

But it is not all doom and gloom, many of those long standing members have now setup a new forum, Timeshare Users Forum, to bring in those lost ideals. It is a forum open for any timeshare user to join, you will need to go on the website and register as a user if you wish to participate.

Inside Timeshare has registered and will post any information that may be of interest to users, we will also be there to answer any questions with facts, if we do not know the answer, we will find out for you or point you in the right direction.

Inside Timeshare wishes this new forum the very best, we hope that the old ideals will be resurrected and also look forward to working with the members.

Follow the link to the new Timeshare Users Group Forum

August is almost over, so come September the courts will be back in full swing and we anticipate many more announcements of cases being won in favour of the consumer. Inside Timeshare will be keeping an eye on those announcements and will publish them here.

Tomorrow we will be publishing Part II of Hug your Haters, A Customer Service Message. This is based on the book, Hug Your Haters by Jay Baer, which is apparently available at most airport book stores. It is again written by our US colleague Irene Parker. Then this week’s Friday’s Letter from America will be travelling once again to the Land Down Under, for another installment from Justin Morgan our Antipodean colleague, in Friday’s Letter from Australia, this is titled “What Role Does Private Equity Play in Timeshare?”.

If you have any comments or questions, contact Inside Timeshare and we will try to answer them for you. If you have anything to share regarding your own experiences and would like others to benefit, we will work with you to publish your story.

So that is it for today, remember to do your due diligence, doing your homework will save you a lot of money and stress.



Loyalty: No Such Thing in Timeshare

It never ceases to amaze us the lengths some will go to bamboozle you the poor consumer, but this one really takes the biscuit.

Timeshare Compensation has placed a blog on their website and facebook page, asking Why has Silverpoint changed its name to Signallia?

It then explains that Signallia is stepping away from the timeshare industry and selling the new product “Keys Concierge”, which Inside Timeshare highlighted some time ago. This product is a “lifestyle membership club”, offering stays at the former Silverpoint resorts, it also boasts that they will carry out personal concierge services so you don’t have to bother.

Another factor is as a member you will receive savings and discounts from the likes of Marks & Spencer, Top Shop, Sainsbury’s to name but a few, the thing is how genuine are these? We know that Robert “Bob” Trotta has a significant stake in this enterprise, with the director one Franz Markus Deutsch, a former Resort Properties / Silverpoint sales manager who worked with Mark Cushway, who is now the CEO of Signallia, so old comrades come together. (See links to the original articles below)

Now Timeshare Compensation in their blog is warning about this company, about their “dodgy” past and that they may have changed their name and the product, but may not have changed their ways. But who is Timeshare Compensation?

Well you will never believe this, but they are the trading name of ABC Lawyers, which is a company that belongs to one Mark Rowe!

Mark Rowe of Monster Credits,, Hollywood Marketing SA, Jive Hippo and many others, is guess what, a former colleague of Mark Cushway at Resort Properties / Silverpoint!

So is that the pot calling the kettle black?

Old comrades now sniping at each other, for what?

Loyalty, there is no such thing in the murky world of timeshare, the only thing that any of these people are loyal to, is your money!

stab back

So what is the moral of this little tale? Beware who you do business with, do your homework, you know it makes sense.



News on Friday

We ended November with news of another Supreme Court ruling for clients of Canarian Legal Alliance. Just after publishing (30 November) it was announced that the High Court N2 of las Palmas had found in favour of Norwegian clients of CLA against Palm Oasis /Tasolan.

In this ruling, which followed all the judgements of previous Supreme Court decisions, the contracts were declared null & void, due to the contract being over 50 years and the taking of deposits within the 14 day cooling off period.

The clients in this case have been awarded 448,000 Norwegian Crowns or 49,334€, this also includes legal interest and the return of all legal fees.

Then to start the month of December, it was announced that a British family have just received an early Christmas present, 49,888€. This money is now in their bank account, and was awarded against Anfi several weeks ago, they have still yet to be paid the legal interest and the return of legal fees.

This once again shows that the Supreme Court is having a profound effect on these cases, with payouts coming a lot faster. So it is congratulations to all at CLA and especially their clients.


Yesterday 1 December, Andrew Penman of the Daily Mirror published an article on The Timeshare Consumer Association. Inside Timeshare has been following this story for some time and has published articles on this subject.

His article titled “The Timeshares Consumer Association claims to be an independent consumer champion, but is it”? Tried to find an answer to this question, unfortunately he did not.

Mark Rowe denied owning or running the TCA, yet all company records show that he is the director and was appointed in place of William Aspinall on 8 July 2016. It must also be noted that since that date all posts on the TCA website and its sister site timesharetalk, about Monster Travel and have been removed. Readers of this site have also commented that they have placed posts about them and they have been removed within hours.

It was also reported by one of our readers back in September that they had contacted TCA for advice, this is her message to Inside Timeshare:

“We bought our floating week timeshare before 1999. We decided to contact the TCA to see if they could explain how the new Spanish laws affect or don’t affect our week. Had read somewhere about a Deed of Adaptation and were just curious to see if they could shed any light. A very nice young lady answered. Said she would find out and call us back at 11a.m. the next day, which she did. She explained what we could do told us that the TCA recommend Sell my Timeshare. We explained why we would not be happy to do that and she replied that the TCA found them to be a very reputable company. As Kevin said in an earlier post, It is a sad state of affairs.

And just because I could, I wrote about this on Timeshare Talk in response to another post relating to (Only last night 22nd Sept)

Yep, you guessed it. The fairies have been busy in the night again and both posts gone this morning. You have to laugh!”

So the question is what is the truth?

It seems that even the intrepid Andrew Penman is having difficulty in answering this one, see the link below for the above comment and others.

If you have any comments or questions about any article published, Inside Timeshare will do its best to answer, if we don´t know the answer we will find it for you.

Have a good weekend.   friday-again


Catching up on Some News.

Catching up with some of the news from last week, Canarian Legal Alliance look to be on a role, another four Supreme Court ruling have been announced. 2 November, they announce 3 rulings in one day, then on 11 November they announced another.

Again these ruling reaffirmed previous judgements from Spain’s Highest Court, contract over 50 years, Floating weeks and the taking of deposits during the cooling off period all ruled illegal, with the contracts being declared null and void. Just on these four alone a total of 95,570€ has been recovered.

CLA also announced the payout of 41,190€ by Anfi to their Finnish clients, the contract was also declared null and void. As the spokesperson for CLA confirmed, the courts are taking notice of the Supreme Court, sentences are coming through faster and the payments are also getting quicker.

It was also announced that Court No 5 of The First Instance in Tenerife, found for their British clients against Resort Properties / Silverpoint. In this judgement the court used the precedent of the contracts being over 50 years to make their ruling. The client will receive £17,476 plus legal interest, with the contract being declared null and void.

It certainly appears from the the way these judgements are coming in, the process is getting faster. With all the new cases this law firm has in various stages of the legal process, there will be many more being announced. At present, they seem to be announcing at least 3 rulings each week, sometimes more.

On another note, it has been publicised that Tolemex Ltd (Bridgewell Consultants Ltd), owning company of the Timeshare Consumers Association and the forum timesharetalk has officially filed to be “struck off” the companies register. So the company is being dissolved, the question is why?

We know that this company is part of the Monster family, with Mark Rowe being the sole director, we also know there is a move by the law firm Athena Law to bring a case against them for liable. Could this be a method to avoid it?

To add to this it was also announced that Monster Travel and (Hollywood Marketing SL) have also had their membership terminated with the Direct Marketing Authority. This comes after an investigation by the Direct Marketing Commission, who found they had breached the codes of conduct laid down by the DMA.

So the next question is what will happen to the TCA if the owning company is dissolved?

Who or what company will take control?

Is it the end for the TCA?

These questions may be answered sometime in the future, but until then we will keep watching and report it when the news breaks.


TCA: What are They Doing?

Following on from yesterday’s article 1 November, on the TCA appearing to take credit for another company’s actions, today they posted a rather scathing report on Anfi.

Although Inside Timeshare agrees with the content of the post, that Anfi and other companies sales tactics can be on the aggressive side, it does make you wonder what their game is.

Much of the article explains sales tactics that were used in the past, from what Inside Timeshare has found out many have changed their style. Somehow, this article feels like it came from the past, with all that is going on with timeshare especially at Anfi, would Anfi allow their sales staff to act in this manner today?

So again the question is what is the TCA up to?

Could it be that the managing company under Mark Rowe is changing direction, after all just recently two of his companies have received not very favourable reports in the press. Most recently the BBC Scotland program aired on Monday 24 October, where the BBC sent an undercover reporter, Fergus Muirhead to investigate and record the meeting to sell his mother’s timeshare, set up by where at the meeting he was offered the chance to hand the timeshare over and also pay for Monster Credits. (see link below)

Is the TCA going to be used for a new business model by the Monster Group?

Could it be they are using the past good name of this organisation to lure clients to a new claims company, getting on the band wagon so to speak. It does bare consideration, timeshare and timeshare resales have got into a state of decline, the number of companies offering claims for mis-selling are on the rise, especially in light of the Supreme Court rulings.

It must also be remembered that for any claim to go ahead in Spain, it must be conducted by a Spanish Law firm, that there is no such thing as “no win no fee” or class actions.

If this is indeed the case, the TCA will lose even more credibility, after all it was once a very trusted and influential association among timeshare owners. It was once the only source of credible and trustworthy information, but since the new owners, who have had years of bad press, this is sadly no longer the case. As usual only time will tell and Inside Timeshare will be watching for any new developments.


BBC Scotland Investigates the Problems of Timeshare Contracts.

On Monday 24 October BBC Scotland broadcast an investigation into the problems people have in getting out of their timeshare, especially the elderly.

It highlighted an elderly retired couple from Scotland who purchased their timeshares from a company that is now owned by MacDonald Resorts and Hotels. The company is now owned 50% by HBOS Group (Bank of Scotland and Halifax, part of the Lloyds Banking Group) and 50% by Donald MacDonald. They originally purchased at the Dona Lola Club in Spain, when their children were young. But as we have seen on many occasions, ill health prevents them from travelling, especially abroad, because of the problem of the increasing cost of travel insurance.

mcdonald logohbos

They have been trying to “relinquish” their contract for around two years, but the resort management, MacDonalds, want them to pay over £3000 to relinquish their two weeks. Even after they have paid their maintenance every year since purchasing. They are still trying to negotiate with MacDonalds, but are still paying £1600 maintenance each year.

This is not a new story to Inside Timeshare, we have the story of Mrs B, who used another company to “get rid” of her timeshare at Dona Lola, she is 83 and also in ill health and unable to travel. Like many others she paid her maintenance every year without fail, even though for the past ten years has never used it, Mrs B and her sister could not even travel to any of the UK resorts.

When she eventually paid another company to get rid of it for her the trouble started. Inside Timeshare has copies of the documents that show her timeshare has been transferred to another person, but MacDonalds refuse to accept this and say she owes maintenance. They have even instructed a debt collection agency, Network Credit Services, to chase for the the £1412.54 they say she owes. She has already received a final demand to pay within 7 days or face court action.

Inside Timeshare has helped her to formulate an official complaint to the Financial Ombudsman Service to try and resolve the matter. This is still underway, yet it is that time of year when new maintenance bills will be falling on the door mat.

How much!

MacDonalds stated in the programme:  “We’ve been widely praised for pioneering the introduction of a practical exit mechanism for owners. In fact, 90% of resort owners voted in favour of amending their resorts’ constitutions to formally adopt these fair and reasonable proposals”.

Well the proposal to be able to get out was not what you could call fair, it required at least 4 years payment of maintenance and was limited to every 2 years with first come first served.

In the next comment MacDonalds also stated: “However, it would clearly be detrimental to the upkeep of the resorts and unfair on the remaining resort owners if people were allowed to walk away from their contractual and legal obligations without some form of reasonable recompense which allows for the quality of facilities at the resorts to be maintained for future generations”.

This last statement clearly shows that MacDonalds are not interested in the owners apart from the continued collection of fees. So what is the reason for this statement?

It is quite simple, MacDonalds are a management company employed by the resorts, to run, maintain and collect the management fees. They actually own no property, like most of these large companies, i.e Diamond and Diversified. In the past MacDonalds with the backing of TATOC, changed the members from fixed weeks to a points system, when doing this they effectively took control of the resorts. By taking over the fixed weeks, MacDonalds become responsible for the maintenance fees on those weeks, with you the points owners paying a hefty increase in your charges.

By allowing people to hand back their ownership, with no prospect of new clients purchasing what is now a very expensive way to holiday, it will cost them. After all MacDonalds does not want to use their own money.

Another point to the broadcast was the problem of using other companies with their promises of “resale”. One company interviewed was one Inside Timeshare has highlighted in past articles, and Monster.

The BBC sent an undercover reporter, Fergus Muirhead, he contacted about getting rid of his mothers timeshare. Over the phone he was given a valuation of £9,400 with an invitation to meet with the company face to face.


He stated that it was obvious that they had no intention of paying him that amount from the outset of the meeting, with Sellmytimeshare telling him “We can’t sell the timeshare because no one’s buying them so we certainly can’t get that money back for her.”

He was then given by the advisor a series of figures, which had to be paid upfront on the day, this was for thousands of pounds. He was told he would be given “credits” which could be used as part payment for goods or even be sold.

Fergus stated that if he held them for 14 months, he could sell these credits for £17,216, which covered the £9,400 and the £6,700 he was going to pay upfront. It was also not clear as to how the timeshare would be disposed of.

The programme also interviews Stephen Boyd a lawyer with experience of timeshare law, he is also a partner at Athena Law. He said he had around 300 clients and was in the process of instigating a legal action against and Monster Travel Group, the parent company.

He stated: “My clients were told by this company that they could get rid of their timeshare, but when they went to a meeting they had to buy another product and they were promised a financial return.

“They’ve also found that the promised financial return never materialised and in many cases they’re still liable for the maintenance fees of their timeshare.”

When asked for a reply the spokesperson for Monster said:  “Customers seeking advice from us about relinquishing their timeshares are informed of the options available through us and are free to choose what they consider best suits them”.

“One of those options includes the purchase of a Monster Rewards Bundle, which can be redeemed against an increasingly wide range of goods and services, including travel”.

Follow the link to the full article on BBC News.

Recent Inside Timeshare articles.

One thing is clear from all this, it is the owners of the timeshares who are suffering, not just from the timeshare companies but those who say they will sell them for you, only to sell you another product. Remember the Club Class and DWVC pitch, we will take your timeshare from you if you join our club, we will then give you a “Cashback” certificate for the value of the timeshare and the cost of joining. This was to last either 3 or 5 years, at which point you claimed from the cashback company supposedly the value on the certificate. Guess what, no one ever did and in most cases they still were liable for the maintenance fees.

Timeshares are not worth anything, they lose value the moment you purchase, even in the USA as we have seen from recent articles, they sell only for a fraction of the original cost if at all. So the warning here is do not believe it when you are told you timeshare is worth thousands, check out ebay, they can’t even give them away.

If you require any further information about this or any other matter, or need any help in finding out about any company you may be thinking of doing business with, Inside Timeshare will be pleased to help. Remember being forewarned is being forearmed.



TCA: From Great Beginnings to Infamy!

The TCA or Timeshare Consumers Association, was originally set up by Mr Sandy Grey around 1997, it is believed that he was himself a very disgruntled owner and wanted to spread the word on the dubious practices of the timeshare industry.


He created the association as a non profit company, offering advice on timeshare to owners who had nowhere else to turn. He was basically hated within the industry for the information he highlighted.


He was the subject of a High Court (London) libel case brought by the OTE (now the RDO) and the industry. He represented himself against the big guns which the industry could afford, unfortunately he lost and was ordered to pay substantial costs. Although this did not stop him from continuing with his work.


In 2008 he attended the court in Coin, Malaga, in defence of an expat couple being sued for libel by Bob Trotta of Resort Properties / Silverpoint fame or is that infamy. The basis of the case was that the couple had published libelous remarks about him on the Crimeshare website. Sandy admitted to the court that he was the one behind it and not this couple. Sandy told Coin Court: “I originally ran Crimeshare and continued to publish it under various domain names until February 2008.


“The website was dedicated to exposing deceit and fraud in the timeshare industry in Europe.”


“The content mainly exposed fraudsters and cheats including Mr Trotta.”


“A very large number of complaints from consumers, around 1,000, alleged fraud and mis-selling.”


Throughout his time running the TCA from home he helped hundreds if not thousands of timeshare owners, and was known as a great champion of the rights of consumers. He also came in for a lot of abuse from the industry, but his tenacity always won through.


When Sandy died of Motor Nuerone Disease in April 2013, it was thought that this was the end of the TCA.


The association was reborn after consultation with close advisers and family in January 2014. It was in May 2014 that the new TCA company was instituted by Stephen Boyd a lawyer from Athena Law. It was then directed by David Cox (now a Director of Timeshare Exit and Solutions Service, which no longer has any link to the TCA since the takeover of Mark Rowe). The website was then taken over by Tolmex Ltd and the new director was William Aspinall.


In April 2016 the company name was changed to Bridgewell Investments Ltd, William Aspinall resigned as director on 8 July 2016, that same day the new director was appointed.


This new director is one Mark Rowe, an old hand in the timeshare industry, having previously worked for Bob Trotta as a sales manager / director of Resort Properties / Silverpoint. He is also the owner and director of several companies in the UK and Tenerife. The main being Hollywood Marketing Sl, which has been renamed Monster Group Travel.


This company uses, Another Rowe company, to arrange meetings for owners wishing to sell, they then purchase Monster Leisure Credits in order to be rid of the timeshare.


As Mark Rowe is now the director of the TCA and the sister website timesharetalk, owned and run by TCA, a forum for owners to ask and answer questions, these previously independent websites are under the control of Monster.


It has already been noted on several other forums including comments from readers of Inside Timeshare, that all posts made on timesharetalk about Monster have been removed. That the TCA website no longer highlights any comments about any Monster associated company on its website. Below are just four comments received:


“Wasn’t it TOLMEX that took over the Timeshare talk site in March 2016. See the TESS news blog for 21st March 2016. The original posts and members comments regarding this subject seem to have been removed from the Timeshare Talk blog. Have you got any information on this or have I missed something?”


“NOW YOU SEE IT! NOW YOU DON’T! TESS posted another scathing attack on Monster /Sell my Timeshare etc yesterday, 14th September, in their news section. It was then copied along with a couple of additional comments on TIMESHARE TALK by one of the members (again yesterday 14th September). Just had another look now (a.m. 15th September) and it has disappeared!!! Gone! Spirited away in the night!

All other posts relating to Monster & Co have also been deleted. I was surprised that this one got through, even for a short time.”


“We bought our floating week timeshare before 1999. We decided to contact the TCA to see if they could explain how the new Spanish laws affect or don’t affect our week. Had read somewhere about a Deed of Adaptation and were just curious to see if they could shed any light. A very nice young lady answered. Said she would find out and call us back at 11a.m. the next day, which she did. She explained what we could do told us that the TCA recommend Sell my Timeshare. We explained why we would not be happy to do that and she replied that the TCA found them to be a very reputable company. As Kevin said in an earlier post, It is a sad state of affairs.

And just because I could, I wrote about this on Timeshare Talk in response to another post relating to SellmyTimeshare.TV. (Only last night 22nd Sept)

Yep, you guessed it. The fairies have been busy in the night again and both posts gone this morning. You have to laugh!”


“What a sad state of affairs! Sandy Grey was a great fighter for owners’ rights and, as you so rightly put, must be turning in his grave. Let us hope that you can carry on where the great man left off!”


It must also be noted that TESS, who worked very closely with the TCA are now vociferously attacking the Monster Group. They have been subject to a “letter before action” citing deformation, TESS refuse to remove any of their “allegations” believing that they are in the public interest. So far no legal action has been taken.


It must also be noted that Sandy also published The Rise and Fall of Timeshare in Europe, he also gave evidence to the House of Lords and the EU Parliament on timeshare laws.

PDF Files  rise-fall-of-timeshare    sandy-grey-house-of-lords

For those of us who have collaborated with Sandy in the past or had any contact with him, now believe that his work has been highjacked by the very people he fought against. The TCA is no longer the independent voice for the timeshare owner. Sandy will be turning in his grave.

Sandy Grey R.I.P. Gone but not forgotten.



Monster Credits Associated Companies Summary


Glenmore Consulting Ltd 08718409
5th Floor Waverley House, Holdenhurst Rd, Bournemouth. BH8 8DY
Offices also in York and Stratford. These are known as Advice Centers.

Mark Rowe
Nicola Rowe (Wife)

On 5 January 2016 the company name was changed to:
Monster Rewards Limited using the same company number and registered at the same address. There is also a Monster Rewards SL in Tenerife. the Ltd company is the UK arm.

Mark Rowe also owns:

Complete Internet Solutions Ltd which owns Monster Credits. This company sold the rights to sell Monster Credits to Hollywood Marketing SLU based in Tenerife, Mark Rowe is also director.
Hollywood Marketing licenced Glenmore Consultants Ltd now Monster Rewards Ltd to sell Monster Credits. is the trading arm of Hollywood Marketing and is also operated by Mark Rowe. (See advertising video) link.
Another arm is according to the website on “who we are” they are a niche legal division of which is owned by Monster Rewards SL.

Hollywood Marketing SLU recently changed to Monster Group (Travel) SLU
Other names associated with these companies are:
Obviously Mark Rowe, previously sales manager Resort Properties/Silverpoint
Mrs Jodi Beard Marketing Director

Cheap Holidays, Monster Rewards SL and Monster Travel
Niel Aylward telemarketing director. Previously Contract Sales Manager Resort Properties/ Silverpoint. before this employed by Club la Costa.

David Taylor and Joanne Taylor from Silverpoint. Now operates from the York office for sellmytimeshare/ Glenmore Consultants. Both are Senior Client Advisors.

The Timeshare Consumer Association (TCA)

This was originally set up by Sandy Grey, (1999), when he died it was taken over by a group of people wanting to continue his work. May 2014 Stephen Boyd (lawyer) instituted the new Company The Timeshare Consumer Association Ltd, he resigned in December 2014, Now a partner in Athena Law. For some time (December 2014 Director) it was controlled by Mr David Cox (now a TESS Director). The Website was taken over by Tolmex Ltd 08143115 and was directed by William Aspinall.

On 11 April 2016 the company changed name to Bridgewell Investments Ltd using the same company number and address:
Fernhills Business Center, Foerster Cham, Todd Street. Manchester BL9 5BJ

William Aspinal resigned as director on 8 July 2016

He was replaced on that date by Mark Rowe.

This now means that the TCA a previously independent information resource website is now under the effective control of Monster Group Travel and Mark Rowe.

According to some new information taken from Timeshare Business Check (an arm of Kwikchex RDO funded), When they published their findings on the TCA (23 June 2014), they listed as “Other associated businesses and trading names” the following:

Athena Law (again known to be associated with TCA)

Complete Internet Solutions Ltd

Hollywood Marketing SL

Monster Travel

Sell My Timeshare


With these links can the TCA still claim to be the independent voice for the timeshare owner?

Sandy Grey will be turning in his grave!

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