Browse Tag

Paul Tyler or Taylor

Midweek Report

Yesterday it was brought to the attention of Inside Timeshare that a company based in the US called Sell My Timeshare Now is using the Inside Timeshare name in keywords for internet search. The wording is Inside Timeshare Resales and Rentals, this we believe is to give the impression that Inside Timeshare is associated or endorsing this company.

They have been informed that we are not happy by this use of our name and have been asked to remove it, so far they have not responded. Along with any legal action that may be required Inside Timeshare will publish articles about this company to keep this in the news and to warn all our readers that Inside Timeshare is not associated with or endorses Sell My Timeshare Now.

We have also been in contact with an elderly lady from the UK, she wanted to tell her story of how she has been the victim of many scams regarding her timeshare and about the latest attempt to illicit money from her.

It all began years ago when she and her late husband purchased a timeshare with Club la Costa, over the years they upgraded and eventually succumbed to the sales pitch to “invest” in two weeks fractional ownership. This cost around £90,000 which she was not actually aware of as her late husband dealt with all the finances and the timeshares.

Over the years they had paid out to “scam” resale companies to try and offload the burden of the maintenance fees, they were also taken in by “fake” claims companies.

It was not until her husband’s passing that she actually became aware of how much they had spent. She then had to take control of all the affairs and settle the fractional ownership issue. In order to organise her husband’s estate and list all assets, she contacted Club la Costa for a valuation of the two weeks of fractional. What shock she was about to receive.

She was under the belief that each week of fractional was worth around £45,000 each, CLC sent her a valuation worth only £11,000 for both weeks.

Eventually she had to hand them back for no return, so all that had been “invested” was now gone.

Then the latest “scam” appeared.

She received a phone call supposedly from the Malaga Courts telling her she had won a case against Club la Costa, she had been awarded a huge amount of money well over £100,000.

Obviously she was not taken in by this call, but the disturbing fact is the caller had very precise knowledge of all transactions and purchases over the years with Club la Costa. This was even right down to the dates of purchase.

So one has to ask, where the hell did that kind of information come from?

We are all very well aware that client information is often stolen by employees, especially when they know that they are going to lose their jobs. This data is worth a great deal to the “scam” companies that are always being setup and obviously to the person selling it. Quite often these companies are also being opened by those  very same ex-employees.

This ladies story really does go to show how vulnerable people are, especially the elderly who more often than not are the main victims, after all the timeshare owning community is mainly this age group.

If you are contacted by any company and have been told they are either from the courts or have been appointed by the courts, do not believe them. Do not pay out any money, especially by bank transfer, use our contact page and let us know. It is your information that will help others.

On the subject of “fake” law firms, we have again been asked to warn readers about the activities of Hope Brugge, Megan Heywood and Paul Tyler or Taylor, supposedly calling from Abogados Lopez (Gran Canaria & Marbella).

The story is they have taken over the clients case which is about to be heard in the courts, they need to clarify some details before attending the hearing. Then very soon after another call is received and the client has been awarded a huge amount, this is backed up by an email with forged court documents and a forged notary letter.

The address given on the letter is:

Calle Teniente C Castillo Olivares 12, 35011, Palmas de Gran Canaria.

Checking this address it is an apartment block.

Telephone numbers being used are:

0034 951 242 867 (Malaga code)

0034 602 654 670 (Mobile)

0034 604 261 988‬ (Mobile)

0044 1291 440 500 (UK Chepstow code)

Email: [email protected]

The website www.javierlopezabogados.com

Was registered on 22 March 2018, it is privacy protected so the owner is hidden. The website itself has nothing on it, just the one page with the words Javier Lopez Abogados / Lawyers and a lot of swirling lines.

Again this is a scam, do not be taken in by them, if you do have a case pending and you receive a call from them, contact your own lawyers for confirmation and inform them of any details you have been able to get.

These articles just go to show how doing your homework is so important, don’t believe what you are told even if it does sound plausible, check, check and double check.

The Tuesday Slot with Irene

Welcome to this weeks Tuesday Slot, in this article by Irene Parker looks at the Seniors vs Crime project, but first another warning to our UK and European readers.

We have recently been reporting about the activities of a bogus law firm called Abogados Lopez, apparently working out of Malaga, well they are still at it.

They contact clients who have cases running against their timeshare resorts, the information they have seems to be fairly accurate, they ask for confirmation of details and explain that this is so they can put the case before the court within the next day or so.

A few days later a Hope Brugge or Megan Haywood calls with the wonderful news that the case has been won and that the court has awarded a substantial amount, but a fee to release the funds from the court is required. Depending on the amount awarded it is around £1000 to be paid by bank Transfer to the lawyer.

Two names have been reported for the account holder, Kingsley Ehigiator in Malaga and Isidro Palm Perez in Barcelona.

We have also now been informed that a second call from a Paul Tyler or Taylor, this time he needs a payment of 7% of the awarded amount to pay the fees for the bank transfer.

Again this is a scam and this is not a bona fide law firm, somehow they have stolen sensitive data and are using it to defraud timeshare owners.

Now for today’s article.

The Florida Attorney General’s Seniors vs Crime Project

Can the “Senior Sleuths” help timeshare fraud victims?

Perhaps even more important than the raw numbers is the psychological and emotional impact of crime on our older citizen.

By Irene Parker

June 12, 2018

The Florida Attorney General’s Seniors vs Crime Senior Sleuths act as “eyes and ears” of the Attorney General’s Office and local law enforcement by reporting on scams, high pressure sales techniques, false or misleading advertisement, or other deceptive or illegal activity. There is similarity in cases the Senior Sleuths have pursued and the 459 timeshare complaints Inside Timeshare has received.   

The senior timeshare buyers described below fell victim to “Defend against scams” points: #2 #3 #4 and #5. Following their case, we compare two Senior Sleuth cases and show how the crimes described are similar to timeshare crime. The FBI defines white-collar crime as “deceit, concealment, violation of trust and bait and switch.”     

Reader complaint #452 was submitted by their son Eric. We have not identified the family or the company to allow the company time to respond to the complaint.

My parents are both 78 years old. My father has been diagnosed with Alzheimer’s. My mother is hard of hearing. Points were purchased in Florida at a hotel presentation and at a later date in Virginia. They were pressured for six hours in Florida, told the price was time sensitive. They signed electronically, despite having no computer skills.

In Virginia they dealt with seven sales agents who kept them for seven hours. My parents told the agents they had limited savings and could not afford the second purchase.  My mother said she started to cry. The sales agent said they had not purchased enough points the first time so they would lose everything if they did not buy more points and that the price per point would increase if they did not buy that day. My parents have never used the points. They cannot travel because this has caused their health to deteriorate. The $27,000 they spent represents all their savings. The first purchase of $13,000 has been paid in full. The balance is a loan.

We will be filing a complaint with the Florida Attorney General and the Virginia Attorney General, although I’ve learned through Social Media they will in all likelihood dismiss the complaint for lack of proof.  

The reason this meets the definition of fraud is because the couple did purchase enough points to be able to stay a week at a resort. They might have trouble booking Hawaii or the California coast, but there are many locations they could have stayed at with the number of points first purchased. In addition, they could bank their points into the next year and have double the points, easily covering a week’s stay. The complaint of being told the member did not buy enough points is a common ploy. “I can’t believe they sold you so few points! You can’t stay anywhere with only THAT many points!”

There would have been no trouble going back the next day, buying at the same price as the day before. This would at least have given Eric’s parents time to talk it over with Eric or with a financial advisor.  

Based on reports from members filing timeshare complaints, in all likelihood the company will respond, “We are not responsible for what our sales agent say,” falling back on the oral representation clause. Given the company’s response and the Florida Timeshare Division and Virginia Timeshare Division’s likely response, “You have no proof,” as our readers have reported back to us, timeshare sales agents are thereby encouraged to misrepresent. In effect, there is no timeshare regulatory enforcement in some states.

Senior Sleuths

“The Attorney General’s strong support for the Project, and dedication to helping consumers, ensures that those who fall victim to unethical business practices or frauds will have someone and somewhere to turn for help.”

This has not come to fruition for our readers complaining to the Florida and Virginia Timeshare Divisions. Maybe Senior Sleuths can help. Give them a try if you bought in Florida or live in Florida.

Once again we are left with public awareness as our only consumer protection.

From the Florida Bar Journal

“The Commission will find deception if there is a representation, omission or practice that is likely to mislead the consumer acting reasonably in the circumstances, to the consumer’s detriment.”

The Third DCA confirmed that the standard requires proof of probable, not possible, deception; that the potential deception must be of consumers acting reasonably in the circumstances, not just any consumers; and that the deception must be likely to cause injury to a reasonable relying consumer.

https://www.floridabar.org/news/tfb-journal/?durl=/DIVCOM%2FJN%2FJNJournal01%2Ensf%2F76d28aa8f2ee03e185256aa9005d8d9a%2F1f23234b2401bb9885256af50015dc33

The family is asking the second purchase be rescinded. The Senior Sleuths resolved similar complaints described below.

The History of the Seniors vs Crime Project

Taken from the Seniors vs Crime website:

In 1989 the Florida Legislature ordered the Attorney General to form a task force to report on crime and the elderly. The Task force on Crimes and the Elderly, formed and chaired by Attorney General Bob Butterworth, held a number of public meetings around the state. Mr. Vern Thornton served on the Task Force as a consultant with the AARP Criminal Justice Services. The Task Force found that seniors were being targeted for scams, were being subjected to high-pressure tactics by salespersons, and were being deceived by false advertising at an alarming frequency. Perhaps even more important than the raw numbers is the psychological and emotional impact of crime on our older citizen.

Vern Thornton presented the Attorney General with a crime prevention program, to be run by volunteers and focused on Florida’s growing senior population. The program was to be called the Seniors vs. Crime Project. Volunteers, now called Senior Sleuths at the suggestion of the Attorney General, became more active in assisting law enforcement.

Examples of work performed by Senior Sleuths range from checking on scanner prices at supermarkets and counting pills when picking up prescription medications to performing undercover stings that captured salespeople utilizing high pressure sales techniques and engaging in false and deceptive practices.

What started as a fairly small organization, primarily on the (Florida) East Coast, has now grown statewide with over 2,000 Senior Sleuths. While methods used by the Project may change over the years the goal will remain the same – prevent victimization and provide a way for seniors to contribute to the safety of all Floridians.

Cases similar to timeshare handled by Senior Sleuths

An Auto Dealership Complaint

They told the salesman they wanted payments not to exceed $250 per month. When they returned they learned the monthly payment was $587 per month. The dealership agreed to take the automobile back and refund monies paid.  

This is a common timeshare complaint. Members report they are told they will be paying one loan amount but the actual loan amount turns out to be much higher. Also, many are told their maintenance fees will go down if they buy more points, but maintenance fees end up being higher.

A Going on Vacation Complaint

A St. Augustine couple signed up for a vacation membership with a travel agency that cost $2500. The couple could not access the website that promised them vacation discounts. Through no fault of their own, they were not able to access the website for five days. Once they finally gained access, they realized they could have arranged vacations on their own for a lower price than that offered by the membership website. The travel agent initially cited that the time to rescind the contracts had lapsed as presented on the website. Ultimately the couple was reimbursed the $2500.

Inside Timeshare has received many complaints from readers who describe how the company and/or the sales agent were able to dodge the rescission period by not allowing access to the booking site until after the rescission period had passed or saying bogus programs to sell points or pay maintenance fees would not be available until after the first of the year.    

Seniors vs Crime online complaint form (a description of how the program works is below) https://sites.google.com/a/svcproject.com/intakecenter/onlinecomplaint

How the Seniors vs Crime project works:

Victim must make the request. The services of the Seniors Vs Crime Project must be requested by the victim in the complaint. The Project cannot respond to suggestions that a third party has a problem and should be contacted. Victims may be assisted in filing their complaint by family, friends or Power of Attorneys but the victim must sign the Request for Assistance form before assistance can be rendered.

Two Options for Assistance.  When requesting assistance from the Senior Sleuths at a Project Office, a person has two options. The person may only be looking for coaching “assistance” through a situation. Seniors Sleuths can advise the senior on how to handle a particular matter and not get involved with anyone except the senior. The victim is not required to sign anything to receive this type of assistance. It’s just one senior talking with/advising another senior.

A second option is for a Senior Sleuth to intervene and represent the complainant. In these instances the Senior Sleuth will thoroughly research the complaint and attempt to mitigate the case with all parties involved. Many people, initially only seek advice, then after some discussion they quickly realize the situation is more complex, so they ask for a Senior Sleuth to assist in resolving the situation. This second option does require written authorization from the victim.

Civil Disputes involve many Civil Actions. All of the civil proceedings are expensive and arduous, and out of the financial and emotional reach of most seniors. While many civil lawsuits against scams are successful, to make matters worse, the proceedings expose a senior who has been scammed to public display for being naive or foolish, which is effectively making the victim a victim again. And making the victim a third time victim, most often when a senior “plaintiff” wins a civil case the efforts to collect the court award involve another long civil process. The Seniors Vs Crime Project’s Senior Sleuths do everything possible to reach a settlement for a senior without cost and without public or family embarrassment.

If you are involved in a civil situation and you request the Seniors Vs Crime Project’s assistance, the Senior Sleuths assigned to your case will do everything possible to reach a settlement without cost to you and without public or family embarrassment. Senior Sleuths are successful in a high percentage of cases. http://www.seniorsvscrime.com/history

Timeshare self-help groups:

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://www.facebook.com/timeshareadvocategroup/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

Related articles: Unauthorized credit card charges and

Timeshare Advocacy Group’s complaint form

https://www.thebalance.com/what-to-do-about-unauthorized-credit-card-charges-960260

http://insidetimeshare.com/fridays-letter-from-america-5/

Inside Timeshare is pleased that the Attorney General’s Office is taking this matter very seriously, when you consider the number of complaints that we are receiving with the number going up on an almost daily basis, this is certainly a matter that needs to be dealt with.

If you have any questions or comments on this or any other article published, use our contact page to get in touch. If you require any help or advice about any company that contacts you or you have found on the internet, then Inside Timeshare is here to help.

We would also like to inform our Danish (& Scandinavian) readers of a new website which Inside Timeshare is collaborating with:

https://www.timesharehjelpen.com

We will be sharing our information and reporting on each others articles. We wish this new site all the best.

Remember do your homework and keep your money safe.