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“Nightmare on Timeshare Street”

More Fake Procurators Identified

Tomorrow we will be publishing another “Nightmare on Timeshare Street”, by another Agent Orange Disabled Veteran, David Althage, who is being forced into a Timeshare Foreclosure, The article has been edited by Irene Parker.

Moving on, Mindtimeshare has shared new information on yet more “Fake Procurators” working alongside the “Fake Law Firms” which we have dubbed The Litigious Abogados Family. As our regular readers will know this plethora of “fake lawyers” has been running for around 3 years, every few months they change name and websites, yet all the websites are identical. All money they require from “clients” has to be paid to a Procurador, and there have been many of these surfacing.

The first is named as Carlos Gregorio Ingramo, very similar to one we named on 31 July CARLOS RIHOM IGRAIM and another on 11 December, Carlos Gabriel Salva Imgran, must admit they are very creative with the names they use.

Carlos Ingramo has a website

http://procuradores-ingramo.com/

Registered on 19 November 2018 and set to expire on 19 November 2019, so very new indeed. Once again the registrant is hidden so we have no idea who it is.

They show no telephone number but do have an email address: [email protected]

The address they show on the website is totally false and cannot be found on any maps search of Tenerife:

Calle Delmante 8, Edificio Kaleta, 202C, 38001, Santa Cruz Tenerife

The second “Fake Procurador” is named as Miguel Earas Raya, with the website:

http://procuradores-raya.com

Registered on 19 November 2018, due to expire on 19 November 2019, and yes you guessed it, the registrant is hidden.

No Telephone number but an email address:

[email protected]

The postal address is:

Calle Alamo 6, Edificio Watama, 161C, 38002, Santa Cruz, Tenerife.

Which again is fake and cannot be found on any internet map search.

The third one today is, Abel Deraza Tabreul, with the website

http://procuradores-tabreul.com

Registered on 26 October 2018 and due to expire 26 October 2019, once again registrant is hidden.

No telephone number is shown, but the email address is:

[email protected]

As with all these email addresses they are not linked to the websites, but are free email address providers.

The address given on the website is:

Calle Delatar 6, Pulgadas, Edificio Estresha, 403, 38001, Santa Cruz

Another fake address that cannot be found on any map!

All these are “FAKE”, they do not exist, somehow they have been able to set up bank accounts for you the unsuspecting client to pay in your hard earned cash.

If you are contacted by any of the “fake lawyers” or “fake Procurators” that we have highlighted in previous articles, then contact Inside Timeshare and let us know as much detail as possible.

To check all articles we have published, use Litigious Abogados in the search box, this will bring up all articles published, beware there are a lot of them.

Want to know if any “lawyers”, “claims companies”, “procurators” or any company that contacts you is genuine, use our contact page and gives us as much information as you have, we will then do the relevant checks and let you know if they are genuine or fake.

Remember, doing your homework is essential, there are many more “fake and scam” companies out there, with many more emerging each week. We need your information to identify them and warn others.

Join us tomorrow for our weekly Letter from America and another “Nightmare on Timeshare Street”

Friday’s Letter from America

Welcome to this weeks Letter from America by Irene Parker, it is appropriate that today on this special occasion in the US we publish our Veterans “Nightmare on Timeshare Street”. You may also be familiar with some of the names, as we have published their stories in the past.

 

Pearl Harbor Day, December 7

Never Forget

By Irene Parker

Yesterday America mourned the loss of 41st President George H. W. Bush. We pause today to remember Pearl Harbor and all veterans and active duty service members.

Tom E. (Tommy) Unger was my best friend and fellow Rotarian when I lived in Hawaii. The picture above is from his book, Max Schlemmer, Hawaii’s King of Laysan Island. I can think of no better way to honor my friend than to promote his book about his grandfather, a whaler and later a superintendent of a guano mining operation on Laysan Island, one of the Northwest Hawaiian Islands about 800 miles from Honolulu. I wrote Never Forget and then remembered Tommy’s book. I dug it out of the bookshelf and read his inscription, “To Irene and Don – who gave me a midnight ride to the hospital. Dear friends I shall never forget. Aloha, Tom E. Unger. This happened after a couple martinis did not sit well with Tommy’s heart medication. It felt like Tommy answered me.

Tommy grew up across the street from Roosevelt High School, becoming one of Roosevelt’s star football players. Following in his footsteps, grandson Max Unger plays NFL starting center for the New Orleans Saints.

From Tommy’s book cover, “Tom saw action during the Pearl Harbor attack as a civilian rescue worker. He received a Purple Heart and a Combat Commission during three Italian campaigns.” Visitors to Pearl Harbor were greeted by Tommy as they settled in to watch the film describing that day. He gave lectures and acted as a guide at the Visitor Center at the Arizona Memorial until his passing. Credit for photo: Donald J Johnson

Inside Timeshare has heard from 86 veterans and active duty service members who have described astonishing accounts of unfair and deceptive timeshare sales practices. Several of the veterans are disabled. Below I list five Agent Orange veterans, including Leo Gomez who passed away at age 72 in November, battling pancreatic cancer and his timeshare contract. I think of Leo often given the number of times I talked to him the last month of his life about his timeshare. The company responded that I am a “self-styled” so-called, third party (not an attorney) “advocate” with “clients” who purports to assist members in exiting their contract. I am a human being with a conscience, who is incapable of hanging up the phone when a distraught fellow human being contacts me in distress. It’s called having a soul.  

Listed below are five Agent Orange exposed veterans who have contacted me, describing extraordinary accounts of deception, perpetrated by timeshare sales agents. Timeshare company representatives will call their accounts allegations. I don’t. Based on a volume and a pattern of complaints, I believe war heroes over repeat offender timeshare sales agents. This volume and pattern of complainants together I believe establishes and overcomes the “you have no proof” denials offered by the companies purporting to care about their customers, and some regulators, together allowing deception to continue unchecked with “You have no proof” auto-denials.    

I want to also thank Whistleblowers of America for supporting our efforts. They included our timeshare report at the Joint Committee on Veterans Affairs March 14, 2018.

https://whistleblowersofamerica.org/

Please remember WoA this Holiday season.

  Speak Truth to Power

Fraud and Scams Against Veterans:

Although WoA recognizes that it is not inherent within the VA mission to protect veterans from fraud and scams that could cost them their benefits, it suggests that it could be assistive in educating veterans against these unscrupulous tactics. For example, WoA has had multiple complaints from veterans related to timeshare deceit and bait and switch tactics, which are defined by the FBI as fraud for profit.  Often elderly veterans are mentioned as being targeted by the Timeshare Advocacy Group™ which fights for active duty and retired military who fear losing their security clearance, career, homes or other assets.  Foreclosures and financial distress because of these misrepresented investments are happening every day to elderly disabled veterans and their families. In the past, VA has cooperated with the Consumer Financial Protection Bureau (CFPB) over mortgage and other loan scams that caused financial hardships for veterans.  Home loans and timeshare loans are identical as both are reported as foreclosures. WoA asks that Congress consider a role for the VBA Employment and Economic Initiative (EEI) could play in cooperation with CFPB to educate and protect veterans from unscrupulous financial predators and fraudulent practices.

Our five Vietnam Agent Orange exposed veterans:

   

Mr. David Althage is the 5th Agent Orange exposed veteran harmed by timeshare. We are currently reaching out to the company hoping they will help Mr. Althage.

My name is David Althage and I am a veteran of the Marines. I served from 1964 to 1968 and ended up as a Corporal E4. I spent most of 1965 and 1966 in Vietnam and my specialty was machine gunner which I did on the ground and also as the door gunner on helicopters. I was wounded twice and I have also suffered from the cancerous effects of Agent Orange on my skin. All of that seems a lifetime away as my wife and I have been settled for many years in Missouri. These days I repair mobile homes for work, and I keep going at this even though I am now 73. I do not have retirement or a pension. I only have social security.

#2 George Yamada, 70% disabled, bought timeshare points as an investment – George is a pension administrator

https://www.opednews.com/articles/Let-s-Honor-our-Veterans–by-Irene-Parker-Fraud-180908-59.html

#3 100% Agent Orange disabled, Purple Heart, shot in Vietnam, company resolved the timeshare dispute.

#4 Danny Wolfer, up-sold by a timeshare sales agent we have received 20 complaints against. Mr. Wolfer is 100% disabled, issued a $170,000 IRS 1099 due to timeshare foreclosure. Danny’s son contacted us about the 1099 after his dad had been foreclosed. We helped him resolve the IRS liability.

#5 Leo Gomez, earned two Purple Hearts, with one month to live, battled pancreatic cancer and his timeshare – Sadly Leo passed away November 9, 2018.

https://www.opednews.com/articles/A-Fourth-Agent-Orange-Vete-by-Irene-Parker-Fraud-180917-513.html

Thank you to all service members, especially those who have sacrificed their life and health, to protect even those who seek to do them harm.

Leo Gomez

If you have a timeshare story, positive or negative to share, contact Inside Timeshare. We know there are many honest sales agents who have sold timeshares to many who use and enjoy their timeshare. We are not disputing that. One former sales agent and executive is Wayne C. Robinson, author of Everything About Timeshares, Before, During and After the Sale. Wayne is himself a Navy veteran, a former Navy journalist, and now a champion for those who feel they have been harmed by unfair and deceptive timeshare sales practices that Wayne witnessed during his timeshare career. Please consider Wayne’s book on your stocking stuffer list. It’s the perfect size!

  

https://mailchi.mp/c17d6bca8662/here-is-a-christmas-gift-you-were-not-expecting

Timeshare self-help groups we feel are not industry influenced:

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

If you have any comments or would like to share your “Nightmare on Timeshare Street”, please use our contact page, Inside Timeshare would love to hear from you.

Have a great weekend and join us again next week.

Start the Week: More Fake Law Firms

Welcome to another week in the world of timeshare, In tomorrow’s Tuesday Slot we welcome the Sharp Family with their first contribution. In Festiva Fury, they explain the pitfalls of having no secondary market for timeshare and the fact it is worthless from the moment you sign. So join us for another “Nightmare on Timeshare Street” tomorrow.

Now we have some news of the latest “FAKE” law firms to emerge, we begin with one that was highlighted on Mindtimeshare last week, with a little extra that Inside Timeshare found and shared with them.

The name of this “Law Firm” is B Olmo Y Asociados and are based according to their website at:

Calle Gonzalo de Cordoba 11 28010 Madrid

The website was only registered on 1 November 2018, so is a very new one indeed. Once again the registrant is hidden by a privacy company, so there is no idea who is actually behind it.

https://bolmoasociados.com

They do show an email address on the website [email protected]   but no telephone or fax numbers, which for a “law firm” is very strange.

Another fact is they do show a registration number B Olmo Asociados Colegiado numero: 56040 (see PDF below) when checking this number against the database for registered lawyers in Madrid we do come up with a lawyer with that registration number, Beatriz Olmo Sere, who registered in 1995, but the entry does not show any address or telephone number, although it is a current registration.

Censo de Letrados _ Abogacía Española

As we have seen in the past, these fake law firms do use registration numbers of genuine lawyers and also use parts of their names, this is obviously to give them credibility if any searches are made. Somehow we don’t think that Beatriz Olmo Sere is actually aware her registration number is being used.

According to the caller named Henk de Koning (Henk the King!), the timeshare owner is due thousands awarded by the court, but to release this 9.2% of the awarded amount has to be paid first to cover administration costs. Again this has to be paid by bank transfer.

Another name that has also just come to light is associated with Abogados Legalidades, part of the Litigious Abogados family.

http://insidetimeshare.com/another-new-name-for-litigious-abogados-family/

Rodrigo Hoya Asesoria, with the address Calle Drago 8, Edificio Belinda, Oficina 603 D, Santa Cruz, Tenerife, Spain, which does not show on any search through Google maps, they also show the email address [email protected] which once again is a free email service.

It would seem that they are contacting those who have previously paid the fake law firms and are needing further “administration” payments. This needs to be paid by bank transfer probably into an account of a named individual.

As usual, all we can do is warn you that these are all fake law firms and lawyers, do not be taken in by their false claims, that you have been awarded large amounts by the courts or that your timeshare company is about to be taken to court.

Do not pay them anything, it is a “fraud” and you will never see that money again, if you are in doubt about any company, law firm or lawyer that contacts you then use our contact page and Inside Timeshare and we will help you to do your checks.

DO YOUR HOMEWORK, YOU KNOW IT MAKES SENSE.

Friday’s Letter from America

It’s Friday and time for another Letter from America, this week another new contributor Elaine L, in her Open Letter to many heads of the timeshare industry explains her “Nightmare on Timeshare Street”. But first some news from Europe.

Yesterday we published the article on SilverpointsCompany Participations” scheme and the fact that they admitted in court that it is indeed timeshare, just after we published we had some more news regarding Silverpoint.

In a case that was won recently the lawyers from Canarian Legal Alliance have had success in securing another “Cash Embargo” against this company, also securing the payout to a German client. This happy client has now received the grand sum of 57,239.67€, which is 15,292€ more than they originally paid to Silverpoint for their timeshare.

Once again this is a tremendous blow to a company that has for many years been making millions from unsuspecting clients, the courts are obviously taking a very dim view of these past transgressions.

Inside timeshare has also received information from another reader regarding timeshare presentations, this time Azure Resorts in Malta, incidentally this is another Silverpoint company. This time it is regarding the QA sessions or what is commonly known in Europe as “button up”. It is the stage where the contracts are gone through with the client and explained.

Apparently these sessions are now being recorded, our reader explained that the person conducting the QA or button up re-words what the sales rep has told the client, such as the timeshare will go up in value and that they can sell it on if they no longer want it. The QA staff explain that they cannot guarantee increase in value or future sale, that is down to market forces. Again this is another attempt to secure the sale and negate any future litigation and complaints.

It must also be remembered that the person conducting these sessions is usually also on a commission for the completion, so it is in their best interest to ensure that the client does sign.

So now on with this weeks Letter from America.

An Open Letter to:

Michael Flaskey, Diamond Resorts CEO,

Robert Clements, ARDA lobbyist and Attorney

Gary Stein, head of Apollo Corporate Communications

Charles Zehren, Apollo Investor Relations

By Elaine L, #83 in our list of veterans, active duty service members, Department of Defense workers who feel we experienced unfair and deceptive timeshare sales practices

November 30, 2017

Timeshare sales can pose a national security risk. Just about anyone can get hired to sell timeshare points, and for those of us with Top Security clearances, our careers could be in jeopardy because we believed a timeshare sales agent. When the timeshare sales agent suffers no consequences, the sales agent has been given the green light to sell by any means knowing all complaints are answered in favor of the sales agent.  

 The public needs to know their complaint will fall on deaf ears before buying a timeshare. No matter what the sales agents said, and with little to no enforcement, the buyer will be held responsible for the contract. Diamond should want the public to know this.

According to Social Media reports, the Nevada Real Estate Division (NRED) also  dismisses complaints with, “You have no proof,” so there is nothing to stop a sales agent from making up reasons existing member need to buy additional points.

Our complaint:

Ages 50 and 49 respectively

I have a Top Secret security clearance

October 13, 2018 complaint

At a December 17, 2017 meeting, we asked Davia H about selling the Diamond/ Sunterra timeshare we already owned. We had tried unsuccessfully to sell our timeshare.  We made it clear that our interest was to sell all our interest in Diamond/Sunterra points.

Davia told us that there was no way to sell the Sunterra timeshare because we did not have “Full Club Member” Diamond benefits. She encouraged us to become “Full Club Members” with the promise of being able to sell the timeshare easier.

She said that the points we owned from our original timeshare were worthless and that we needed to upgrade to a “Full Club Member” to receive “benefits that would increase the value of the timeshare to make it worth buying.”  We were quoted a unit price of $8 per unit. We feel that not disclosing that timeshare points are worthless was a material omission.

Davia showed us Timeshareangels.com (a site selling Wyndham Resorts points and timeshares) – she told us she is also a Wyndham timeshare sales agent and said that people were selling points (units) for $4-$6 per unit. Davia showed us examples of listings for Wyndham timeshares. It has been widely reported Diamond points are worthless.    

Davia also said that she would show us how we could make money off our timeshare, if we bought into Diamond’s “Full Club Member” status. Davia advised us to wait six months before trying to sell because the value of the timeshare would increase. She also told us that she knew someone who helps people sell their timeshares and could give us her contact’s information. Given Davia told us to wait six months before trying to sell, it was too late to rescind the purchase agreement. Repeated calls and texts to Davia went unanswered.

Other claims Davia made:

  1. Our management fees would be locked in as “Full Club Members” so maintenance fees would no longer increase,
  2. The value of the timeshare would appreciate over time because of the affiliation Diamond now has with the Apollo Group. Due to the affiliation with Apollo, Davia said we could recoup our cash outlay and the value of the timeshare would continue to increase over time. Davia said the Apollo Group paid way too much for Diamond so were eager to recoup some of the losses.
  3. We could make our points earn money by selling them – she said we could sell our points for more than the $8/point we were paying.

We did not want to buy more points. We only bought points so we could sell them.

3500 points purchased at Cancun Resort in Las Vegas December 17, 2017

Purchase Price: $15,375

Barclays Credit Card opened and charged $14,000

I have filed a complaint with the Securities and Exchange Commission. I will also be writing to Maureen Farrell at the Wall Street Journal, who wrote of Diamond’s upcoming $4 billion IPO. Wall Street needs to hear our side.

Our original complaint sent March 1, 2018 was ignored. Davia used information asymmetry to make money off people in my position. My job and career are at stake due to her charade due to my top security clearance.   

Diamond used the recording of the Quality Assurance against us. The “Hospitality” agent said my husband had asked two questions. The questions were about an assessment fee and how long is escrow. How could we ask questions about the ability to make money or sell points if we didn’t know Diamond points were worthless?

The recording of the QA was reported in a Diamond CLARITY press release to be for the purpose of enhanced training. Several members have reported the QA recording has been used against them. I would like to know if the QA person is penalized financially if a sale doesn’t go through. Diamond does not allow the recording of the sales presentation. For us, there was no Diamond CLARITY promise of RESPECT for the customer, clear, concise, accountable and transparent information.

I sent our complaint to this list of contacts found on our advocacy Facebook page:

To: Michael Flaskey, CEO

Barclay’s President’s Office

DR PR Firm

ARDA

ARDA ROC

Association of Vacation Owners

Hospitality

If a sales agent can say anything to sell points, and the company response is that you signed a contract, then the public must be warned that they should not believe a word a timeshare sales agent says. There are over 2100 members on our member sponsored Facebook page.     

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Thank you to Elaine for your contribution this week, we are sure it will be recognised by many of our readers, we can only hope that all those it is addressed to actually take notice, somehow I very much doubt it.

If you have had any experience such as those we publish, or have been contacted by any company telling you they can “exit” you from your timeshare or even get you “compensation”, use our contact page and let us know. Inside Timeshare will point you in the best direction and save you a lot of your hard earned cash.

Have a good weekend and join us next week for more “Nightmares on Timeshare Street” and all the other scams that are out there.

The Tuesday Slot

Welcome to another Tuesday Slot, this week we have a new contributor, the Walency family with their own “Nightmare on Timeshare Street”, this time it is Hilton Grand Vacations that are in the frame. It is just amazing that even a company with a prestigious reputation as Hilton allows their sales agents to mislead and lie to prospective clients in order to line their own pockets. As we have said before, the timeshare product is not a bad concept, it is the behaviour and underhand tactics of sales agents with the complicity of their managers that are bringing the industry into disrepute. The CEO’s of these companies must take full responsibility for this, they are after all in charge!

Our Eternal Hilton Vacation Nightmare

By the Walency Family

November 27, 2018

This article was sent to Hilton for comment November 5. There was no response and at the time of publishing no response has been received.  

We don’t understand how a huge company like Hilton Grand Vacations can allow their sales agents to say anything at a timeshare presentation and then lay claim to the contents of our wallet from now until we die. We have unchecked corporations picking on small fish while lawmakers and big government agencies sit back watching the show and timeshare sales agents and executives rake in millions at our expense.  

Something is very wrong when a product, so often sold as an asset, forces buyers no choice but to foreclose if they don’t want it. If you buy a house, and you have an outstanding loan, you can still sell it. Timeshare buyers like me have no choice but to foreclose, due to the lack of a secondary market, ruining our credit, and I’m sure the credit of thousands.  Change will only happen through the cumulative voices of everyday people who have had their financial lives wrecked by this timeshare industry. We need to keep shouting until we can’t be ignored. If Hilton won’t listen, we hope others timeshare companies will.

Consumers need to think twice about buying any timeshare, as you can find yourself held financial hostage buying something that cannot be sold and is accompanied by rising maintenance fees.  The timeshare industry is leaving buyers with ruined credit scores and the anguish that goes along with foreclosure.

We received our closing documents well after the rescission date which prevented us from cancelling the contract.  We feel we experienced deceptive sales, but the difference in what we bought and what Hilton sales agent Bruce K sold us did not become apparent until long after the rescission period. We feel we experienced a bait and switch.

We purchased the Hilton Grand Vacations timeshare in New York City, New York, 2016 for $13,390. We no longer intend to pay for this contract. Bruce K misled us about the total cost of the timeshare. He did not mention property taxes, increased maintenance fees, or yearly assessments. We have had to pay $150 in yearly club dues, $335 for club inventory activation fee and $690.52 for annual assessment fees that he did not mention at the presentation.

We have been trying to communicate with Hilton since June 2018. To date, we have received only one letter with a copy of our contract and little else. In other words, they got us because we signed a contract, despite what the sales agent told us to get us to sign.

Bruce K told us he wasn’t a salesman, just there to help timeshare owners find buyers. Two lies in one. He was a salesman. Hilton does not have a resale department. We have tried to find his real estate license number, unsuccessfully, and wonder whether he was licensed to sell us the timeshare in the first place.

Bruce K told us it would be a good investment because it was real estate that this would be great to pass on to my daughters. He said it already had equity. This was the third lie as timeshares are a liability to be passed on to your kids.

He said we could book wherever we wanted, easily. We wanted to book Florida on the east coast. We were told it was not available, but could be booked through the next year or so.

In this day and age of easy online booking, we have to wait a year?

We asked for Cape Canaveral and Panama City Beach Resorts and Galveston, but ended up in Vegas as a last resort. We were never able to book with the ease that Bruce K told us we would be able to book.

What we were told:

  1. Bruce K said the Hilton timeshare was just like any other property where you can claim the interest paid on your taxes each year and it would pay for itself by renting it out and that he would help us do that. When I called to see if I could rent out my week, I was told Hilton does not allow renting the timeshare.
  2. Bruce K said there was a market to sell the timeshare if we needed to sell. We entered that market and were scammed the same way Hilton scammed us. Hilton Grand Vacations doesn’t have a buyback program.
  3. Bruce K stated several times how this would change the way we took vacations for the rest of our lives and how we could get reduced prices on airfare and ground travel in Europe and be able to book exotic vacations anywhere in the world. Booking vacations during our week is impossible because it was never available during week 31 of our agreement.

The New York and Texas Attorney Generals were useless and provided no help whatsoever, but I understand the New York Attorney General was able to help The Manhattan Club timeshare members get back $6.5 million. I found this on the internet:

https://ag.ny.gov/press-release/ag-schneiderman-announces-65-million-settlement-midtown-manhattan-timeshare-scammed

So is their hope for the rest of us?

Self-help groups:

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

Thank you to the Walency family for their contribution, if you have had a similar experience with any timeshare company and would like to share this on our “Nightmare on Timeshare Street”, use our contact page and we will get back to you.

 

The Tuesday Slot on Wednesday

Welcome to our Tuesday Slot which we had to postpone yesterday due to an important consumer alert that need to be published immediately. We apologise if yesterday you were looking for our usual Tuesday article.

This week we publish another Secret Shopper Report , edited once again by our Secret Shopper Coordinator Pete Gibbes. In this report you will see the price per point that members are being quoted which is $9.24, this price is scandalous as we all know that there is little or no resale market value.

RETAIL PRICE DOES NOT EQUATE TO RESALE PRICE

TIMESHARES ARE VIRTUALLY WORTHLESS

We have also been informed that Diamond has terminated sales agents and managers caught employing unfair and deceptive sales practices, unfortunately Inside Timeshare just sees this as playing to the crowd. These are just the scapegoats who have been the subject of too many complaints, THEY HAVE BEEN CAUGHT, we all know the rule, do and say what you like, just don’t get caught!

Another “Nightmare on Timeshare Street” is in the offing, we have been contacted by another senior who is being forced into foreclosure, more on this when we are able to publish, now for our Secret Shopper Report.

Diamond Resorts 30 Cent Solution

A Secret Shopper Reports

Secret Shopper Report edited by Pete Gibbes, Secret Shopper Coordinator

November 20, 2018

By: Secret Shopper ages, 54 and 62

Works for Department of Corrections

Works for Department of Defense

We attended a timeshare member update in Williamsburg in November, 2018

We are struggling to keep up with loan payments and maintenance fees for the points previously purchased.  

The Virginia sales agent we met with would have driven us into insolvency if we purchased points based on our understanding of what the sales agent described. We both clearly understood the sales agent when he told us if we purchased additional points, we could pay maintenance fees at $.32 per point.

Had we purchased points based on what we both heard and believed, then filed a complaint, and based on reports from a significant portion of the 524 Diamond members who have reached out to our advocacy group, the answer we would have received to our complaint would have been a description of the legitimate 30/30 program that has nothing to do with paying maintenance fees with points. We would probably be told we misunderstood, and we signed a contract.

FACT CHECK

Only Platinum members can pay maintenance fees with points at $.04 per point.

We have learned there are many complaints from members who say they were told they could pay maintenance fees at $.30 per point. We’re not sure why this Virginia sales agent tacked on an additional $.02.

The sales agent wanted to attach our Barclays credit card, issued after our first purchase, to pay for maintenance fees. The agent said that for every dollar spent charging with the Barclaycard, you get two Barclays points if it is travel related -non-travel one point for every dollar.

The informed timeshare member should ask, “How much value does a charged point have?” Members think in terms of a point being like 2000 points to stay a week in Virginia. Already this is a little confusing. So we asked our sales agent how, for example, $100 charged would translate into actual value or money to pay maintenance fees? He said he didn’t know!

FACT CHECK

The answer is if non-travel related, 1%, so $20,000 charged in a year is 20,000 reward points.

We own 3000 points, so our maintenance fees should be around $600 a year. We only have a $2000 limit on the Barclaycard so the $2,000 charged would produce 2,000 reward points but would contribute only $20 toward the $600?! That’s a far cry from the oft repeated complaint we hear, “And you can pay your maintenance fees by charging purchases to your Barclaycard!”

We asked about the 1500 bonus points that we had been promised at our first purchase of 3000 points. He said he wasn’t sure. He continued to talk about buying more points. After we said no to his offer of points, he said he would go look into what happened to the 1500 bonus points. When he came back he did not even mention the bonus points, but once again he presented an offer to purchase more points.

He offered first 17,000 additional points. We said no. Next he offered 8,500 points. He said if 8,500 points were purchased we would become Silver members, and would then have access to cheap vacation weeks and the maintenance fee program where we could turn in points at $.32 per point to pay maintenance fees. I wrote this down and my husband was with me.

FACT CHECK

If we purchased 8,500 points we would only have 11,500 points so:

  1. We would not even be Silver, as Silver loyalty requires 15,000 points,
  2. Only Platinum members can use points to pay maintenance fees at $.04 per point. If a Platinum member turned in 50,000 points, they would only get $2,000 to be paid towards an $8,631 maintenance fee bill in 2018.

We said no to $8,500 points. We asked again about the 1500 points. He went to the back. The manager returned.  

The manager told us if we make loan payments to Diamond, those payments would go toward the down payment of 8500 points which would have cost:

Purchase price: $78,548 at $9.24 per point (Points sell for about $4 per point)

Down payment: $23,677

Timeshares have little to no secondary market

The manager, who did not provide his name, said if we paid a monthly loan payment of $400 per month, (hypothetical because we did not get far enough along to find out what our monthly payments would be), for each $400 a month payment, the $400 would directly reduce our down payment because they wanted us to lock in this great price per point at $9.24 per point.  We would not have to make loan payments on the principle balance until the down payment was eliminated.

Once our down payment was eliminated by loan payments, he said, as each payment would reduce the down payment, so once the down payment was eliminated, then we could finance the remaining amount and be credited our 8500 points purchased. In other words, we would make loan payments that would equal the down payment of $23,677, eliminating the down payment, and then the principle balance would begin ($55,613 after the down payment of $23,677 was eliminated).  

The manager wrote down “3000 points” and said we could not stay anywhere with 3000 points. He said we would have to pay half out of pocket because we had so few points.  We might be able to get a weekend somewhere. I was aware that there are many places to stay booking a one bedroom and that we can save points from one year to the next. I remembered that from the first meeting.

Fact Check

There are many weeks available for 3,000 points

What was really amusing is that we were given a paper stating that our price of $9.24 would be locked in until May 10, 2020. However, at the bottom, and I am not making this up, it said that the price of $9.24 was only available if we purchased that day, November 10, 2018!

From a May 16, 2017 Inside Timeshare article:

Inside Timeshare has received many complaints from members who say they were told they could pay maintenance fees at $.30 per point. It is an adulteration or, according to Diamond Hospitality Agents, a misunderstanding of a 30/30 program whereby 30% of vacation points can be credited toward travel discounts.

Here is one actual complaint from 2016:

Kathie O on December 6, 2016 reported being told she could redeem points for 50 cents a point to pay maintenance fees. The sales agent promised her she could open a Barclaycard to pay maintenance fees without explaining the reimbursement was on only 1.5% (at that time).

Fast forward to May 12, 2017 Kathie reported:

Yesterday in St. Martin sales agent Riza Young and her manager said that through travel services we could cash in 20,000 points for $.30 per point to pay for $6,000 in maintenance fees. We were also told at Grand Beach Resort in Orlando that if we bought 10,000 more points for $38,000 we could cash in 20,000 points for $10,000 to totally cover our maintenance fees of $8500 +. She told us she “hates it when agents lie to us.”

There is an abundance of confusion. Does Diamond think we are really that daft? That WE are making this up?

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Once again the secret shoppers shed a great deal of light on the practices of sales agent at presentations, for those who have any doubts, the careers our secret shoppers have are ones of trust and integrity. Inside Timeshare knows who to believe.

The Tuesday Slot

In this weeks Tuesday Slot, Irene Parker writes about the Veterans who have reached out for help with their “Nightmare on Timeshare Street”. It is also to remember all those who served, Sunday in the US was Veterans day, in the UK it was Remembrance Sunday, there were also services and gatherings all over Europe to remember the 100th anniversary of the end to the Great War. One thing was common, to remember those who gave their lives in the service of their country.

Veterans Day 2018 – A Tribute to Those Who Served and

To those veterans we have gotten to know through timeshare

By Irene Parker

November 13, 2018

My father was a Navy veteran, but I did not grow up hearing about war stories. It wasn’t until Inside Timeshare started hearing from veterans and active duty military service members and law enforcement reaching out to us, that I heard war stories of heroism that left me in awe.

That’s not my father pictured above. It is the actor Glen Ford. My dad served in the Navy with Glen Ford. Dad always said he had the best job in the Navy. He was a cook for the nurses until his medical discharge for ulcers. He enlisted at age 36, called to the cause. Many Thanksgiving dinners were ruined because of too much salt in the dressing and when he cooked chili or shrimp, it was always enough for a barracks. He once told me he was in the monkey cage at the San Diego Zoo. “You mean at the monkey cage,” I asked? “No, I was IN the monkey cage. They turned the monkey cage into an infirmary.”  

I started hearing about accounts of heroism when veterans who purchased timeshares started asking for help. Army veteran Leo Gomez contacted me. He was worried about an outstanding timeshare loan. After listening to Mr. Gomez, I said I did not hear any deception so he would in all likelihood be responsible for the loan. That night something bothered me. I called Leo the next morning and asked WHY he changed from one program to another. His reply was more than enough assurance to convince me that he had been lied to, especially since he did not KNOW he had been lied to. I asked if the sales agent knew he had pancreatic cancer, likely a result of Agent Orange exposure. He said yes because he was tired from the aftereffects of treatment. The company did resolve his issue, but with hours left to live, Leo’s wife called distraught, saying the credit card company was calling demanding to talk to him, demanding the $4,000 down payment. Leo passed away November 2, 2018.

Leo earned two Purple Hearts.

      

https://www.opednews.com/articles/A-Fourth-Agent-Orange-Vete-by-Irene-Parker-Fraud-180917-513.html

From Marine veteran Raymond Mori

Mr. Mori’s daughter Teresa also contacted me distraught. Despite being timeshare members for years, they were sold a trial program. As the bills mounted, Teresa delved into their contracts.  She called the timeshare company and asked that the trial program be cancelled. Teresa said the timeshare customer service agent said they would have to talk to her dad. She said they “fixed” it by selling them 17,000 additional points for $49,492.

Mrs. Mori called me one day. What she described as Mr. Mori’s symptoms sounded like the symptoms experienced from a type of blast syndrome that causes brain changes that contribute to flashbacks and symptoms associated with PTSD. Mrs. Mori had explained that for years Mr. Mori woke up with horrific memories. He had spent over five months in a diabetic coma.

Teresa decided to attend a sales presentation at their resort to see what would happen. She said the sales agent attempted to sell her mom and dad $234,000 in additional timeshare points at age 83, while Mr. Mori was dozing off in his wheelchair, possibly a side effect from prescribed drugs.

Mr. Mori earned two Purple Hearts

60 Minutes aired a segment on how explosions can affect the brain. Veteran Mancini later committed suicide.

https://www.cbsnews.com/news/brian-mancini-brain-how-ieds-may-be-physically-causing-ptsd/

Raymond Mori in uniform Raymond and Lillian Mori

  

George Yamada, disabled from Agent Orange, paid US Consumer Attorneys $6,000 to get out of his timeshare contract. We helped him for free. George works as a pension administrator. He bought points he said were sold as an investment. After I suggested George file a complaint with the Securities and Exchange Commission, his loan was terminated.

https://www.opednews.com/articles/Let-s-Honor-our-Veterans–by-Irene-Parker-Fraud-180908-59.html

These are only three of our veteran complaints. Of the 81 military and law enforcement timeshare members that have reached out to us, 55 are veterans. Of the 55 veteran complaints, 22 resolved their dispute, but not without losing money.

Several of our veterans were scammed by a timeshare exit company. We helped one 100% disabled Agent Orange exposed Army veteran, who was up-sold by a sales agent we have 17 complaints against, resolve his IRS issue. He was issued a $170,000 1099 tax liability form, but we were able to provide him with the information he needed to get this reversed. The timeshare exit company in Branson was of no help.    

I listen to members and type the member’s account as we talk, as they explain what went wrong with their timeshare. We have a list of contacts their complaints can be sent to.

Some states will investigate based on a volume of complaints, but other states seem to walk lock step with the timeshare developer and reply to all complaints filed with, “You have no proof.” In those states, timeshare sales agents can say anything, based on responses from 514 timeshare members.

Of course, there are honest timeshare sales agents. They too are harmed by the actions of predators.

When someone is helped by our efforts we suggest a donation to Whistleblowers of America. They included our report on unfair and deceptive timeshare sales practices in their report to the Joint Committee on Veterans Affairs presented March 14, 2018. Whistleblowers of America seeks justice for the military and government workers.

https://whistleblowersofamerica.org/

Veteran stories are humbling. Several developers have worked WITH us instead of against us, but they are companies that will listen to the merit of a complaint rather than auto-dismiss with “You signed a contract” or “We are not responsible for what our sales agents say.”    

Veterans Day was Sunday, but there is never a day we should not remember our veterans.

NEVER FORGET

Related articles: The St. Louis Better Business Bureau Timeshare Report

https://www.bbb.org/en/us/article/news-releases/18149-dont-fall-for-deception-pressure-and-traps-disguised-as-vacations-a-better-business-bureau-study-of-the-missouri-timeshare-vacation-club-industry?bbbid=0734

Thank you Irene for this account, it is horrific that people who have given their all should be treated in this way, just to satisfy the greed of some sales agents with the complicity of their employers.

The timeshare industry needs to change, it is they and they alone who are destroying what should be an industry that promotes happiness, fun and family memories, especially for those who have served.

If you have any comments on this or any other article published, Inside Timeshare would love to hear from you, just use our contact page and get in touch.

At the going down of the sun and in the morning we shall remember them.

The Tuesday Slot

Welcome to the Tuesday Slot, this week we welcome another new contributor, Vanessa Hernandez, with her “Nightmare on Timeshare Street” and her dealings with Starpoint.

Vanessa’s article was scheduled for today. It just happened to follow Saturday’s horrific mass murder at the Tree of Life Synagogue in Pittsburgh that resulted in the death of eleven worshipers.

Is it so much to ask, Starpoint, to show this family compassion? If you had bought a timeshare in Pittsburgh, believing you experienced unfair and deceptive sales practices, and then experienced what Vanessa experienced, how would you feel? Has greed in the timeshare industry so run amuck to show such callousness?  

What do you think? Inside Timeshare would like to hear from you via our comment section.

But first continuing with our theme of reporting some of the latest companies that are appearing on various blogs and forums, today we give the basic details of another new enterprise.

This one is called Hutchinson Holidays, with the website

http://hutchinsonholidays.com

Registered on 20 June 2018 and due to expire on 20 June 2019, so not intended to stay around long, the registrar is not named but the website is registered in Gujarat India, not really giving much confidence there!

The address they give is one that is very familiar 22 Wenlock Road London N1 7GU, which is just a registered office service and is a Company Formation Service with the website https://www.companiesmadesimple.com

According to their blog page https://www.companiesmadesimple.com/blog/20-22-wenlock-road-registered-office/

The title question is:

“Can I use the 20-22 Wenlock Road Registered Office service if my company wasn’t formed by you?”

Their answer: “Absolutely. Our Registered Office service, which operates from our own offices at 20-22 Wenlock Road, London, N1 7GU – can be used by any England and Wales limited company, even if it wasn’t formed by us. This is provided that you pass on the necessary proof of ID and proof of address documents needed to comply with the Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.”

Which does not really seem to ring true considering the company we are talking about here, Hutchinson Holidays, the other contact details are email: [email protected]

Telephone +44 20 3868 2489

So what are they offering, well according to the website and their homepage they appear to be another “Holiday Club” that we have seen so often in the past, think Designer Way Vacation Club and Club Class Concierge. You pay to join and presumably trade in your timeshare (or is it originally pitched as a reslae with guaranteed buyer) and bingo, none of the holidays are available and with the time left on the registration they are gone never to be seen again.

We also believe that this is the same lot that were doing the resale with guaranteed buyer scam, highlighted on another blogsite in July 2018, the logo is very similar:

Anyway more on this little “scam” as more information is found, so on with our Tuesday article with Vanessa.

Our Las Vegas Timeshare Experience on October 1, 2017

The Callousness of Starpoint

Sapphire Resorts DBA Starpoint

By Vanessa Hernandez

October 30, 2018

To be honest, I don’t remember as much as I’d like about the purchase of our Starpoint timeshare October 1 of last year. That night Rogelio and I went to the concert that flipped Vegas upside down. We hid and ran for our lives, hoping to make it out alive. Thankfully we did. We cut our trip short, so I didn’t look over the paperwork as I told myself I would. I couldn’t get out of bed or eat for a month.

I remember feeling pressured and pushed into buying the timeshare, which was why I told myself I needed to look over the paperwork as soon as I got home. The reasons I felt uncomfortable with my decision:

  • They said the timeshare was prime real estate,
  • I was not aware the credit check was being run,
  • They told me to wait 30 days before booking,
  • They promised a free trip (which never materialized).

As the days wore on, I tried to get back to my everyday life, learning how to live with the trauma I had just experienced. About a month later I received a certificate of membership. I got out my paperwork and started looking through it. That’s when I realized the misrepresentations.

I thought I was going to be done paying off the timeshare in three years. It turned out to be a seven year loan financed at 21%. The loan document had circles on it as if this had been explained, but I don’t remember the sales agent doing so. I think that part was deliberately skipped.  I suspect the sales agent circled those items after we signed the documents.

We were staying at the Excalibur. When we walked by CVS we were invited to attend a timeshare presentation at the Jockey Club, affiliated with Starpoint. We met with sales agents Brandon and Matthew. Matthew said he wasn’t supposed to help with presentations, but wanted to help out. They told us that the Cosmopolitan next door had been trying to buy the Jockey Club and that some members had already turned down offers from those wanting to buy their Jockey Club timeshare. They said that if we bought and sold the timeshare back to the Jockey Club we could make good money because the Jockey Club was prime real estate on the strip and was basically priceless. We have since learned timeshares have virtually no secondary market.

They ran my credit when they said they wouldn’t. I told them I was rebuilding my credit. They assured me they were not going to run it, but they did without my consent. I received an alert from my credit monitoring company.

They sold the timeshare as a week’s vacation for the next 45 years. We understood there would be maintenance fees, but they never mentioned the resort fees charged at every stay. The Starpoint timeshare cost $5,995.

They told me I had to call Starpoint to book 30 days before my desired travel times, which was beyond the contract rescission period. When I called, there was no availability. The 5,000 points they sold us was not enough for a week’s stay.     

They promised us a complimentary three night round trip airfare and hotel package if we signed. We never received it.

In short, I felt pressured into making the purchase. I wanted to review the contract when I got back from vacation. Unfortunately, the events that took place after I bought the timeshare meant that I did not check the contract within the cancellation period. When I did review the contract, I found discrepancies between what we understood the benefits to be, and what we actually bought.

I asked Starpoint to show some compassion in light of the trauma I experienced, especially since most of what we were told was not true. I asked to be released from the contract, but there has been hardly any communication and certainly none that addressed my concerns about the misrepresentations, or whether they would cancel the contract on compassionate grounds.

I have been back to Vegas two times since the shooting, once was to fill out paperwork. The other was for a reunion to meet with other shooting survivors.

Before the horror:

I have no desire to ever go back to Las Vegas again. I bought on October 1. the day the shooting happened, so anything about that day brings back bad memories.

I have a certificate that states I was a victim of crime. I am seeking professional help. It feels like nothing matters to Starpoint except getting my money.

I am 30 years old. I guess the only silver lining is the life lesson learned. I will never believe a word a timeshare sales agent says. The general public needs to be aware that buying a timeshare can turn into a financial disaster you are stuck with for life. What other product carries this weight?   

Starpoint’s Better Business Bureau report:

https://www.bbb.org/us/nv/las-vegas/profile/resort/starpoint-resort-group-inc-1086-66568/customer-reviews

Thank you to Vanessa for sharing her traumatic experience. Only someone who has experienced the symptoms of PTSD can understand the power of association. Even if Vanessa had been happy with her purchase, she would have had a hard time enjoying future vacations because of the negative associations brought back after experiencing that terrible day. Feeling she had experienced unfair and deceptive sales practices, makes it even worse.

Like John Walsh of America’s Most Wanted, we hope Vanessa can learn to channel her trauma and grief outward to help others, like other timeshare victims.

Self-help groups we feel are not industry influenced:

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://everythingabouttimeshares.com/consider-exchange-options/

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

On Thursday we will be reporting on another company that was brought to our attention by a regular reader, this one revolves around one of the largest scams over the past few years, the bogus claims companies. Once again this company has full details of who the client has dealt with, what they purchased, how much for, when purchased and even membership details and number.

In this case our reader is fully wise to these scams having fallen for one in the past and then finding out via Inside Timeshare, he now regularly informs us of the companies that cold call him, on this occasion he has also given us a recording of the telephone conversation. So don’t forget to join us on Thursday.

Remember, do your due diligence and check any company that contacts you or one that you have found on the internet, if you are not sure how to check or need help in clarifying their legitimacy, then use our contact page and ask Inside Timeshare, we will be happy to help.

The Tuesday Slot

Welcome to The Tuesday Slot, this week we publish another “Nightmare on Timeshare Street” from a new contributor James McConnell, a Veterans Administration Chaplain. But first we look at another “Nightmare on Timeshare Street” which Inside Timeshare has been highlighting for around 3 years. Many of our older readers will remember the story of Mrs B and her sister, the last update was in January 2018, well the story has just resurfaced.

To recap, Mrs B, purchased a timeshare at the Dona Lola Club on the Costa del Sol, Spain in 2000, at the time they were 72 and 65 respectively. Their purchase at what can only be described as a high pressure lengthy presentation, was for 2 weeks in a 3 bed apartment, the cost at that time was £7000. (This has since been transferred to their points club).

At the time of the purchase, new legislation had been in force for about 1 year, this made the taking of any payments within the 14 day cooling off period illegal along with the length of the contract being over 50 years in duration, what is known as perpetuity. Mr B and her sister were not made aware of this fact at the time.

For years they paid the annual maintenance fees, even though they had not used the timeshare due to illness. In 2014 they decided to get rid of the Dona Lola timeshare along with another that they owned at Oasis Lanz Club in Lanzarote. They paid a company £5,695 to dispose of both timeshares.

In 2015 the paperwork arrived showing that both timeshare had been sold to a gentleman in the UK, this is where the problems began.

The timeshare at Oasis Lanz was successfully transfered to the gentleman, (Inside Timeshare has his name, address and passport details), the problem is with the Dona Lola Club operated by none other than probably the worst timeshare company in Europe, MacDonald Resorts.

MacDonald Resorts refuse to recognise the transfer of ownership, they say that they do not recognise the company that carried it out, but at no time warned Mrs B and her sister that they would not accept the transfer of ownership.

MacDonald Resorts then employed Network Credit Services Limited of Hamilton, Lanarkshire, a debt collecting agency who have over the past 3 years constantly threatened legal action if the debt of now over £3,500 is not paid. Network Credit Services have been told repeatedly that this debt is in dispute and therefore they should return it to MacDonald Resorts. They are still harassing her.

The latest in this sorry saga are new threats, these include copies of court orders they claim to have won against debtors of MacDonald Resorts, if that isn’t a blatant use of threats and scare tactics we don’t know what is.

Inside Timeshare has told Mrs B to fill in one of the forms stating that the debt is in dispute and send it back, Inside Timeshare will also travel to the UK and help her when the case comes to the County Court, along with legal help and all the documents that show the timeshare has been transferred.

We will keep you posted on this story as it unfolds over the next few months, now for this weeks article.

We Lost $24,695 to Allied Solutions Group plus $3,200 to Help4TSO

Trying to get rid of our Bluegreen and Silverleaf Timeshares

Research Travel Clubs before Buying

https://www.patientcare.va.gov/chaplain/index.asp

Our Story

By James McConnell, a Veterans Administration Chaplain

October 9, 2018

My wife Donna and I are 76 and 80 years old. I am a Baptist Chaplain at the VA Medical Center in Las Vegas. I spent 20 years in the Army. I was eight years an enlisted soldier and twelve years a chaplain. As an enlisted man, I was stationed in Korea for a year in 1969, stationed three years in Germany and the rest in the states. I served as Chaplain at Fort Dix, NJ from 1983 until retirement in 1994. I also served at Field Station Kunia and the 4th of the 87th Infantry Battalion as their Chaplain in Hawaii. I was stationed in Saudi Arabia and Kuwait during Desert Shield/Desert Storm and assigned to the 1st of the 17th Field Artillery Battalion as their Chaplain during the war.   

We are aware that many seniors are going through what we are going through, stuck with timeshares we can’t get rid of, and then losing even more money to companies promising you that they can get you out of your timeshare but don’t.  Allied Solutions Group told us they could get rid of our timeshares if we pay them more money for a travel club.

We attended the Allied Solutions Group presentation over a year ago at a Joe’s Crab Shack for the purpose of getting out of our two timeshares. We paid Midwest Transfer $27,895 May 17, 2017 for a Travel Club package. The purchase price included a credit of $3,200 ($1,600 each for the Bluegreen and Silverleaf timeshares), but now we are stuck with a travel club we don’t need or want and the two timeshares. It’s a nightmare. They didn’t even give us information about the travel club.  

I contacted Irene Parker at Inside Timeshare. Irene contacted Help4TSO and spoke with a representative. Irene said the representative was very nice. She said he looked up our records and said they refunded us $3,200 because they did not get us out of our timeshare. We never received a check for $3,200.

Irene also contacted Allied Solutions Group for us. They would not talk to her. Irene asked if they could tell her what services Allied Solutions Group provided. The representative Irene spoke with said she would not describe their services. Irene thought this odd a company would not explain the services their company provided.    

We understood that what Allied Solution Group proposed was a travel club. It was supposed to be a replacement for what we had hoped to lose. Getting out of timeshare was the only reason we attended. We had no interest in spending money for another vacation since we were trying to get rid of what we owned. Allied Solution Group told us the program we signed up with would replace our timeshares. The Allied Solutions Group wrote three dispute letters which we were to correct and send to the timeshare people. We did that but didn’t hear anything of consequence back.  

We have a $37,000 loan. We owned two Silverleaf weeks and are still paying. If you own a house, you can sell your house if you have a loan. We did not know that timeshares are worthless. This is devastating for seniors who have always paid their bills on time. What can you do if you bought something that can’t be sold?

Allied Solution Group/Midwest Transfer described their services as a Mortgage Relief Advocacy Process. They said an advocacy firm is retained by Help4TSO,

Helping Timeshare Owners, LLC, Orlando, Florida.

According to the Help4TSO website:

Orlando Ventures, LLC dba Helping Timeshare Owners will fight to recover any and all monies paid to the developer. If not successful, Orlando Ventures, LLC will refund 100% of your monies back. Orlando Ventures will receive a 10% commission on monies recovered not to exceed $500.

We signed the agreement May 18, 2017

$1,600 charged to be released from Silverleaf

$1,600 charged to be released from Bluegreen

Also known as The Midwest Transfer, a mortgage relief and travel plan

May 25, 2017 agreements were signed by Bill Howell.

$6,300

$9,595.

$8,800.

$24,695 + $3,200 = $27,895

Why are regulators not interested? There seems to be no one to talk to and no one seems to care. It is shameful and we don’t understand why there is so little regulation. It seems the only way to protect consumers is to write about what is happening to warn others. DON’T BUY A TIMESHARE YOU CANNOT GET RID OF and don’t pay anyone you don’t know money to get out of a timeshare.

One of Allied Group Solution’s BBB complaints and the company response followed by what happened to us

Allied Solution Group

https://www.bbb.org/us/mo/springfield/profile/timeshare-transfer/allied-solution-group-0734-43288/complaints

On June 6, 2017 we signed a contract to remove our name from 3 timeshares and purchased a replacement vacation company. We paid a total of $15,142. Of this, 3 charges of $1,569 were for the timeshare transfers. They have completed one transfer, but refuse to either complete the other 2 or refund the $1,569 each for those 2. They were notified in August that one of the timeshare companies would not work with them and they should have made a refund at that time. The other timeshare was carried on their books as 3 contracts. They then asked for us to sign and pay for 3 more transfers at $1,569 each. We would not and they sent a letter the file was on “freeze”. Letters requesting the refunds of $1,569 for each of the 2 incomplete transfers were sent 11-15 & 12-27-2017 no response from either.

Allied Solution Group Response

03/16/2018

Mr. and Mrs. **** entered into a contract with Allied Solution Group (ASG) on June 6, 2017 requesting us to get them out of three ownership’s. ***** ******** ****, ****** *****, and *** ***** ****** at Tahoe. On June 13, 2017 we spoke with the client and verified the full contract and also discussed that we were doing three transfers and getting them enrolled in to ******* ********* ***** ****. At that time, there were no concerns from the client and we charged the client outside of their rescission period. On June 27, 2017 we called the client again to discuss to the need of some signed documentation in order to proceed. We followed up on July 10, 13, 25, 26, 31st and within those times we either spoke to the client or left a message stating their ******* ******** ****** **** was on hold until we received that paperwork. On August 4, 2017 we received the requested documentation, but the needed signatures were still not on the documents. We spoke with the client on August 7, 2017 and discussed the need for signatures again, and mailed an additional copy to client. On August 14, 2017 the client called with tracking information for the signed documents.  Upon the receipt of these documents we still needed the deeds and documents for the ownership with Shell, ****** *****, and *** *****. We sent a second notice to the client for needed deeds on August 29, 2017. On September 18, 2017 the client called and said the deed for ***** could take up to 60 days to get back due to flooding in Florida. On September 19, 2017 the enrollment into ******* ******** ****** **** was completed. On October 12, 2017 we sent a third and final notice for deeds on their ownership’s for transfer. On October 17, 2017 we received the deeds for ownership, and it was brought to our attention that there were six ownership instead of the three that were discussed at the point of sale. At the point of sale and on our Welcome Call we reconfirmed that there were three ownership’s. As with any service that is provided if there is more work than what was originally presented, there will be an additional cost. We sent additional documentation on October 20, 2016 if the client chose to have us do all six transfers versus the original three, but told them it was their choice. October 27, 2017 we put the ***** transfer on hold until we heard back from the client and sent them documentation to show the freeze as well, to which, we have not heard back. We have completed the the ****** ***** transfer and *** ***** ****** is processing. *** ***** ****** transfer did not begin until August of 2017 when we received the needed deed in office. Within the contract it states we have 12 to 18 months to transfer this ownership. We currently are well within that window. We have done exactly as the client requested, and cannot help that the facts presented to us at point of sale were not accurate. We are happy to finish our contracted work, but will not work on the ***** property until the client communicates their wishes with us. There are no grounds for a cancellation. We will discuss this further with the client if needed.

Thank you James for your contribution, this article along with today’s lead, really does show that timeshare is truly a nightmare.

If you have a story which you would like to share and make others aware of, then use our contact page and get in touch, we would love to hear from you. Inside Timeshare is also asking for any lawyer who has experience of UK debt legislation and County Courts to get in touch to offer advice in the case of Mrs B. In advance thank you.

Friday’s Letter from America

Welcome to this week’s Letter from America, we publish another “Nightmare on Timeshare Street” article this week which focuses on Westgate, we welcome our new contributor who wishes to remain anonymous for obvious reasons. But first a quick look at the timeshare news from Europe.

Another Judge at the Courts of First Instance Number 2 in Maspalomas has joined other Judges in deciding on a case at the pre-trial stage rather than sending it for a full trial, that now makes Courts numbers 1, 2, 3 and four all following the same route.

Usually the pre-trial stage is used to allow a last minute out of court settlement and deciding if the case warrants a full trial. These courts have now decided that it is a waste of valuable court time to set dates and hold the full trial, the reasoning is that it is a matter of the contracts, they violate the timeshare laws and are cut and dried cases. This will be good news for many clients who are waiting to go to court as it will now speed up the process considerably.

We have heard from another reader who informed us of a company called Litigation Services SL with the company registration number B93268936, they give the address C/ CORONEL RIPOLLET, EDF SANTOS REIN S/N FUENGIROLA (this is a rather seedy street).

The director is listed as CALLE GUDEN DANIEL ERNESTO Appointment: 15/10/2014, but another very old familiar name is also listed although he was dismissed on the above date, SHARIFI DADVAR MAHMOUD REZA.

According to the caller, the courts have seized sizable amounts of money from Timelinx and DWVC (Designer Way Vacation Club) which we know are no longer in existence, Litigation Services SL will help you to claim the money you paid. Obviously they need a fee to process this. The thing is there are no funds waiting at court to be claimed, we also know that in the past this company has had links with the likes of Greenges, Fuengirola Servicios 2000 and our old friends Ramirez and Ramirez.

It would also seem that not only those who had dealings with DWVC are being targeted, but Club Class Concierge clients are being contacted. The story is that there is a court case against them in the Spanish Courts, The company is called Key Legal Claims and they will represent you in court and obtain the money you paid Club Class.

The caller is Emily Carter with the phone number 01212852941. Emily will require a release fee to get the money from the courts, as we have seen in the past this is not the case, there is no money being held by the courts for either of these “Clubs”.

Now on with our Letter from America

My Westgate Timeshare is Up in Smoke!

By a Westgate buyer

October 5, 2018

The peasant of Venice and the Queen of Versailles revisited,

Comments from Irene

The Siegel’s “Queen of Versailles” Florida home

Their lavish pad is nine times larger than other houses in the area (90,000 square feet) and has a $20 million mortgage, which is 100 times the size of the average mortgage in Central Florida, according to the Orlando Sentinel.

https://www.dailymail.co.uk/femail/article-2310067/Construction-FINALLY-restarts-vast-Queen-Versailles-mansion-recession-hit-owners-raise-30m-needed-complete-it.html     

By a Westgate owner who wishes to remain anonymous. Contact Inside Timeshare if you would like to contact the author.  

Wealth Achieved at What Price?

Up in Smoke

I own a Westgate timeshare. I purchased the timeshare in Gatlinburg, Tennessee a while ago. In November 2016 the resort caught fire and my unit was burned to the ground. They are rebuilding, but the new units are totally different from the units being replaced.  I am being asked to pay for a unit that has not been built, and given less options for the same money. I don’t see how this can be fair, but given the way in which we have been treated, I don’t think ‘fair’ is anything Westgate cares about.

The manner in which I was induced to sign the original contract attests to this:

The timeshare would be a great investment because it is real estate,

  • I could sell it,
  • I could rent it to make my money back,
  • I could get a tax break, the same as a homeowner,
  • I could get a loan to pay off my loan because it was an investment.

Westgate sales agent Zak told us it was best to buy low because in years to come the value of the property would increase.  He provided an example of one of the original owners that purchased paying only $3000, and then showed me what the property is worth today. I now know timeshares are a liability, almost impossible to sell for even pennies on the dollar. The salesman misrepresented pretty much everything to make the sale.

Timeshares are not the same as real estate, and with little to no secondary market, not an investment. Many timeshares, including Westgate, can be bought online for $1. The market is flooded with timeshares and it is almost impossible to rent them out. Tax deductions are not allowed.

I relied on what the sales agent said. Now I am left with payments for something that is not what was described. Based on my experience, the poorly regulated timeshare product benefits only the sales agent, in the form of commissions, and the timeshare company, who apparently has amassed a fortune at our expense.  

Our timeshare sale began with deception. A mandatory update, which is not mandatory, stated it would last 30 minutes, but it was a sales presentation that lasted 4 hours. They didn’t care about my sightseeing tour plans ruined. There has never been a time when staying at a Westgate vacation resort that I have not been pressured by employees trying to sell or upgrade me to a pricier unit. Despite making loan payments every month plus maintenance fees, before you can even use the week, you have to undergo the pressure imposed by a Westgate employee, taking up one of your vacation days, trying to sell you something that you don’t want or need.

When I think about my Westgate experience these last five years, listening to sales agents making promises unfulfilled, having spent thousands of dollars, what I have is worth nothing. This has been a nightmare.

I have tried to contact Westgate to talk about my concerns. They strung me along for months and months saying they’d get back to me. Eventually, their paralegal wrote a generic cut and paste letter stating that I had signed a contract so that was that. This is the level of care Westgate shows its owners?

Their home is 90,000 Square feet?

Thank you to this Westgate owner, who wishes to remain anonymous, but has provided their contact information should others wish to contact them through Inside Timeshare. These are member accounts hoping to warn others to know that what they bought is probably worth nothing. The timeshare developer is always welcome to present their side of the argument.  

My question to timeshare developers is, how much is enough? Inside Timeshare has heard from 609 timeshare members and owners, many families financially devastated, alleging unfair and deceptive sales practices. Most signed off on high interest loans.

We thank timeshare members for submitting their experiences in the hope of warning those thinking about buying a timeshare, to be aware the purchase they are about to make can have devastating financial consequences.

What house, condo, boat or car would you buy that could not be resold? What would happen to the residential home market if buyers learned after their purchase, the “asset” they bought had no secondary market? It is not uncommon for Inside Timeshare to hear from timeshare buyers who paid $100,000 or more for a timeshare, easily the cost of a condo or home. Timeshares are hard enough to sell, but almost impossible with a loan attached. You can sell a house or a car with a loan, but not a timeshare.

You can rent the documentary “The Queen of Versailles” from Netflix, about the 90,000 square foot home being built in Orlando by Westgate owners David and Jackie Siegel. The documentary took Best Director at Sundance some years ago.

https://www.justwatch.com/us/movie/the-queen-of-versailles#

As a former stockbroker, I have no objection to great wealth, but given the Dashiell’s articles submitted last week and today’s article by a Westgate owner, I ask, “Wealth at what price?”

http://insidetimeshare.com/the-tuesday-slot-7/

I have heard from Carolyn Willis, a third Westgate buyer, whose timeshare went “Up in Smoke” also, angry beyond words.

 The Siegel’s 90,000 square foot house led to my timeshare advocacy efforts. I attended a pathetically aggressive timeshare sales presentation July 2015. When I returned to our unit, I turned on the television and happened to tune into Las Vegas attorney Bob Massi’s FOX show Property Man, featuring the Siegel house.  Disgusted with what I had just experienced, I wrote to Mr. Massi. About a month later the FOX producer called me and said they had received a flood of timeshare complaints. The producer said the segment was not even about timeshare, but about the Siegel’s palatial home. She said Mr. Massi is a friend of the Siegels. I was the only respondent invited to be interviewed by Mr. Massi. She said I was selected because I was the only respondent who said I wanted to talk about the positives of timeshare and not just the negatives.

 My house in Venice 1,770 square feet

Sometimes it takes a peasant revolt.

I described my timeshare presentation experience in fairytale format. My husband and I were in between homes, moving from Bowling Green, Kentucky to Venice, Florida. The comparison was irresistible, so I christened myself the peasant of Venice, as my LinkedIn profile describes.

http://insidetimeshare.com/peasant-venice-queen-versailles/

Contact Inside Timeshare if you have a timeshare experience to share. We know there are many who use and enjoy their timeshare. They may not be aware that timeshares often have virtually no secondary market. Many reaching out to us only learned this when life circumstances prompted them to look into selling their timeshare.  Timeshare companies list the lack of a secondary market as a risk to shareholders in their annual reports. There is little empathy for the timeshare buyer who has spent thousands of dollars only to learn their timeshare is, by design, worth nothing. Greenhaven Capital Management touted the lack of a secondary market as a benefit for private equity investors. In a moment of anger, I wrote this mock interview after reading about Greenhaven, touting the timeshare stock BECAUSE of no secondary market. I find this shameful.  

My apologies to British comedians Bird and Fortune

http://insidetimeshare.com/new-across-atlantic/

Do not pay anyone money upfront to get out of a timeshare without checking with Inside Timeshare or one of these self-help groups. You will find straight answers at no cost on these sites.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

That’s it for this week, remember if you have been contacted by any company with a story that your timeshare company or club has been taken to court and there is money waiting for you, it will be a scam. If you need any help in checking the validity of any company that contacts you or one that you have found on the internet or advert, then use our contact page and we will point you in the right direction.

Have a great weekend and join us again next week.