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The Tuesday Slot with Irene

Welcome to the first Tuesday Slot with Irene of December, this week Irene gives an update on an article from October, but first some important news from Europe.

Last week Inside Timeshare had some unconfirmed news on a raid in Tenerife, which we did not publish, this was against the offices of Mark Rowe’s enterprise there. This week news came out of raids at his businesses in the UK By Trading Standards, so this could just verify the Tenerife news.

This raid follows an investigation by the “Scambuster Team” of Trading Standards, offices of around 22 Mark Rowe companies were searched, employees questioned and documents removed for further investigation and as evidence if any criminal charges are brought.

trading standards

Among those raided were ABC Lawyers, Glenmore Consultants, Monster Rewards, Jive Hippo (replacement for Monster Credits) and apparently the TCA (Timeshare Consumer Association). The raid in Tenerife would most likely have been Hollywood Marketing SLU.

It looks like we will have to wait until the new year before we know the outcome, this follows the news last month of another enterprise EZE Group, where the directors and owners Dominic O’Reilly and his daughter Stephanie O’Reilly pleaded guilty at Birmingham Magistrates of “Aggressive” sales tactics and “Coercion” with their product EZE Credits. They are to appear at Crown Court on 15 December, whether they will be sentenced then or just remanded on bail until the New Year remains to be seen.

Now on with the article from Irene Parker.

TARS – Timeshare Advisory and Resolution Services

An Honest Timeshare Exit Program – Who knew?

TARS Limited Term Deed Program – A Monthly Update

case

By Irene Parker

December 5, 2017

In October Inside Timeshare featured the launch of TARS TIMESHARE ADVISORY AND RESOLUTION SERVICES LLC new “limited term deeded” program.  “Consumers enjoy all the “pros” of traditional timeshare and none of the “cons”, plus even more benefits,” announced TARS President and General Counsel, Martin M. Kandel.

http://insidetimeshare.com/fridays-letter-america-24/

The limited deed/limited fun program is geared toward fixed week resorts, but the same strategy could be implemented by major timeshare point sellers, solving the problem a timeshare owner faces when life changes and now they own a vacation product they don’t want, they can’t afford, and can’t sell. TARS could eventually neutralize resale and listing scams. Scam revenue would turn into new buyer revenue which would be a win-win for everyone except the scammers.

https://search.justice.gov/search?affiliate=justice&query=timeshare+report

Inside Timeshare has received timeshare complaints from 223 readers (176 when the October 26 article was published). Members sometimes describe catastrophic financial distress when denied a release.

I asked Dennis F. DiTinno, CEO and President of the Liberté Management Group of Companies and Chairman of TARS to provide an example of how the limited deed works. “The TARs program offers the member an option to purchase a limited term deed for five or ten years. The term will be the decision of the Associations, but we would not recommend any term less than three years. We feel the five year plan best suits the Association and the owners. The design is to utilize the units’ maintenance fee costs with an increase annually to make the tax repercussions better for the Association – a major savings, but each unit in each resort would be different,” Dennis explained.   

All Seasons Vacation Resort in Madeira Beach and the Voyager Beach Club Treasure Island are the first to launch a TARS program. TARS had just signed up their first sale when we first talked to Dennis and he said other owners told him they would be glad to sign up when they returned home.

The example Dennis provided was for a Voyager unit with an annual Maintenance fee of $510. A five year limited deed could be purchased for $6,000. The now former perpetual deed owner becomes a limited deed owner. At the end of five years the term is up and the unit reverts back to the HOA.         

At this point skeptics raise their eyebrows. Wait! A $510 annual maintenance fee turns into $1,200 a year or $171 a night for a seven night stay? The Liberté website offers a one bedroom gulf view for $1,053 a week. So the limited deed would cost the member $735 ($1,200 – $1,053 = $147 x 5 years).

One timeshare insider suspects it’s a crafty upfront scam. I know Dennis and Martin Kandel so I have no concerns there. Another insider I contacted voiced a concern about what would happen if TARS went out of business. Liberté has been in business 35 years managing seven fixed week resorts and brokers resales and rentals as well. Liberté is a member of the Licensed Timeshare Resale Broker Association.

Dennis received a great congratulation from one timeshare advocacy organization, told this can be a huge positive change for the industry. Dennis also spoke with Robert Follis at the Florida Attorney General’s office who also saw the program as a solution to many problems.  

When I called Voyager, I spoke with M J Hassall, also with Liberté, who expressed great enthusiasm. “Every owner is unique so we provide a one on one presentation. One obstacle is convincing owners this is not just another ruse to get them to buy more weeks. This really is important information they need to know about. We have presented the plan to about 15 members with about 50 percent in favor of the program,” explained M J.

“In conjunction with select strategic partners, TARS will provide an a la carte menu of products and enhanced services designed exclusively for the legacy market segment. One of the partners is Let’s Go N Travel,” M J added.

This led me to Let’s Go N Travel which will be the subject of January’s monthly TARS update. I spoke with Chip Langdon at Let’s Go N Travel. Chip described Let’s Go as a Vacation Club boasting 450,000 members. More on how this fits in with TARS later.  

https://www.facebook.com/4life4less/

TARS provides a new way to address old problems (www.tarserv.com) in an effort to provide legacy resorts with a means to maintain their resorts for a decade or more in order to plan for robust continuation or an orderly repurposing of the resort and its timeshare program. This would seem a concept owners need to wrap their heads around, as they may not have yet thought about an exit or even if they need one.

Thank you to all at TARS for their help as we learn more about this evolving program. As a former deeded fixed week owner, I can see spending the extra money on something I enjoyed for 30 years, paying an extra $735 spread out over five years to be done with it without the hassle of dodging scams or waiting for an over supplied product to sell. As with any product, if it meets the needs of the consumer, it will sell itself. Timeshare does not sell itself. It is product that has to be “sold” and often requires six to eight hours of brow beating, “pitching heat” and deceit, according to 220 of our readers. We hope, working with developers, such tactics will diminish. We know there are good timeshare sales agents out there selling the product the way it should be sold. Inside Timeshare endorses Disney for their scarce complaint record.

Inside Timeshare will publish a monthly resale recycle report to follow along as TARS progresses. I still need to call my favorite fixed week timeshare people at Port Elsewhere in the Missouri Ozarks and Maui Hill at Maui Lea to hear what they think.

 Liberté

At least this provides a positive topic members and developers can agree on – the need for an honest timeshare exit to shut off the scam valve.  

http://resorttrades.com/timeshare-advisory-and-resolution-services-llc-tars-and-the-liberte-management-group-join-to-expand-services-for-legacy-resorts-and-owners/

Irene will be keeping us updated on a monthly basis on TARS Limited Term Deed Program, could it be that there is some honesty in this industry called timeshare? Only time will tell.

Other news coming in from the US is the link up between ARDA (American Resorts Development Association) and Europe’s RDO (Resorts Development Association). It has been rumoured for sometime that the RDO is what you might call “strapped for cash”, well they have this year lost one of their major members, Silverpoint. Could this link up be the saviour of them?

Kwikchex has also laid out the scope of its new mission, running the “Timeshare Helpline”, on behalf of the RDO, which replaces the disgraced and bankrupt TATOC. As we know TATOC was supposed to be an independent body representing timeshare owners through their committees, but under the leadership of Harry Taylor, they did the bidding of their benefactors. These benefactors were the industry and RDO members.

So the question is if the new helpline is run by Kwikchex and the Timeshare Task Force, paid for by the RDO, how can it be independent and on the side of the consumer?

Have Trading Standards and other Authorities been taken in by them, the same way as Citizens Advice Bureau were taken in by TATOC?

Inside Timeshare leaves you the reader to draw your own conclusions.

Remember

“Non enim videtur”

“Not all is as it seems”

letter from america

Friday’s Letter from America

Welcome once again to Friday’s Letter from America, the article we had planned for today by Mike Finn, has been postponed until Tuesday, the reason, some very important breaking news from the US. Inside Timeshare received the press release yesterday 26 October at 5.53pm, It was then sent to Irene Parker our US branch who prepared it for publication today.

As usual we start with Europe, Inside Timeshare has again been receiving many comments from readers regarding the Mark Rowe enterprise ABC Lawyers, all have been the same.

The timeshare owner has attended a meeting at one of their offices, enticed with the prospect of ending their timeshare and claiming compensation. Sounds good, but then comes the crunch, the “salesperson” starts to pitch the Rowe product “Jive Hippo”. Does this sound familiar. Well it should, after all sellmytimeshare.tv (another Rowe company) enticed people to their meetings with the promise of selling their timeshare, but then were pitched into the “Monster Credits” product.

It also appears that the “Jive Hippo” product is required in order to “Relinquish” then “claim compensation”. Once the contracts are signed, the client is also told there is no “cooling off period” as it does not come under timeshare regulations, there is no right to cancel and the full cost must be paid.

On Thursday we published the breaking news on a Norwegian client of Canarian Legal Alliance receiving a massive payout, involving Anfi, since then there has been more news coming in.

At the High Court in Tenerife, the judge ordered that Regency Resorts returns over £13,000 plus legal interest to another client. The contract was also declared null and void.

The same court in Tenerife has also awarded a client over £53,000 plus legal interest against Silverpoint, with again the contract declared null & void.

In one of the lower courts in Tenerife, the Court of First Instance number 5, declared another Silverpoint contract null & void, as it did not conform to the law which requires specific information to be included. In this case it did not contain information regarding a specific date or apartment. The client will be receiving over £44,000 plus legal interest and the return of legal fees.

So it has been all go in the courts on Tenerife, now on with our Letter from America.

Liberté

Breaking News from America!

Finally a Timeshare Exit Strategy with Promise!

October 27

Introduction by Irene Parker

Anything to help beleaguered timeshare members who no longer want or need their timeshare, spells relief for perpetual timeshare members.

With the launch of TARS TIMESHARE ADVISORY AND RESOLUTION SERVICES LLC new “limited term deeded” program, consumers enjoy all the “pros” of traditional timeshare, and none of the “cons”, plus even more benefits, according to TARS President and General Counsel, Martin M. Kandel. “Our program allows legacy owners to safely trade-in their existing traditional timeshare and purchase a limited 5 year term timeshare at their Resort”, Kandel said.

I spoke with TARS Chairman Dennis DiTinno. “Our program is geared toward smaller, deeded fixed week owners, but we hope the brand name resorts will take note and will consider similar exit plans that do not place undue burden on their members or the HOAs.”

Timeshare developers and Attorneys General have focused on shutting down fraudulent resale, transfer and listing scams, rather than attacking the root of the problem. A reasonable exit plan nullifies the ability for such entities to prosper. This multi-page single-spaced Department of Justice reports illustrates the depth of the problem.

https://search.justice.gov/search?affiliate=justice&query=timeshare+report

“Not only can a five year exit plan such as our put such unscrupulous entities out of business, it will ease the burden of debt collection for HOAs,” Mr. DiTinno further explained. “When we presented our exit program at the TBMA Timeshare Board Member Association in Las Vegas last weekend, we were pleased that those in attendance listened and appeared to like what they heard,” he added.

Inside Timeshare has received complaints from 176 readers who describe sometimes catastrophic financial distress unable to be released from their timeshare contract.   

hope1

FOR IMMEDIATE RELEASE

TIMESHARE ADVISORY AND RESOLUTION SERVICES LLC EXPANDS SERVICES FOR LEGACY RESORTS AND OWNERS

Timeshare Advisory and Resolution Services LLC (“TARS”) a company dedicated to promoting the interests and rights of long-time timeshare owners, homeowner associations, and consumers contemplating the purchase of timeshare, has announced the launch of unique programs designed to ease the transition of long time owners, out of their “perpetual” timeshare and also attract new consumers, seeking the benefits of timeshare ownership without the burden of increasing maintenance fees or the hassles of resale.

The program also intends to assist legacy resorts in planning for either continued use as a timeshare property or for an alternative use pursuant to an organized repurposing plan.  In addition, TARS announced the acquisition of a significant interest in the company by Liberté Management Group of the Pinellas Islands, Inc. TARS will be operated as a subsidiary of Liberté and will be jointly headquartered in Treasure Island, Florida.

With the launch of TARS new “limited term/unlimited fun” program, consumers enjoy all the “pros” of traditional timeshare, and none of the “cons”, according to TARS President and General Counsel, Martin M. Kandel. “Our program allows legacy owners to safely trade-in their existing traditional timeshare and purchase a limited 5-year term deeded timeshare at their resort”, Kandel said.  “Legacy owners will continue to be able to enjoy their resort and unit every year of the term, or rent or exchange it as they do in a traditional timeshare. However, they will no longer be billed any maintenance fees during the entire term, which terminates by going back to the resort with no further obligation. There are no worries about resales or fraudulent transfer and exit companies, and the HOA’s have a systematic and controllable, and scalable means to make certain all of their intervals are paying intervals”, Kandel concluded.

Dennis F. DiTinno, CEO and President of the Liberte’ Management Group of Companies, will serve as Chairman of TARS and oversee the close interaction between TARS and Liberte’. “As a manager of legacy resorts, I have been committed to working toward a robust resale market to benefit older resorts and their owners, particularly those resorts fighting to remain financially stable and relevant. TARS will help these sold-out resorts find new owners to enjoy their products and services. I am excited to join with Marty and devising innovative ways to fight for and protect the resort associations and owners upon whom the timeshare industry was originally built”, DiTinno said. “I sincerely believe that what we are doing is to provide ‘out of box solutions… in a box’”, DiTinno added.

In conjunction with select strategic partners, TARS will provide an á la carte menu of products and enhanced services designed exclusively for the legacy market segment. TARS will target self-managed resorts, management companies (in those instances where such a company has been previously retained by the HOA), and individuals for whom timeshare has become a burden.

TARS business objective will be to provide new ways to address old problems by enhancing TARS’ original consumer-centric mission (www.tarserv.com) to provide legacy resorts with a means to maintain their resorts for a decade or more in order to plan for robust continuation or an orderly repurposing of the resort and its timeshare program.  Along the way, TARS may more readily assist individual legacy timeshare owners in parting with their timeshare as a part of the overall HOA program.

DiTinno established Liberté Management and related entities in 1987 to address a burgeoning demand for professional, turnkey resort property management along the Florida Gulf Coast, Liberté Management provides a comprehensive array of personalized services for a wide variety of vacation properties. Services include rentals, sales and resale services for timeshares, resort condominiums and hotels.

Clients range from large developers and community associations to individual owners who expect an unparalleled level of quality and commitment. DiTinno served with distinction in Viet Nam as a member of the United States Marine Corps.

Kandel attended University of Baltimore School of Law and Rutgers University and is a member of the State Bar of Maryland. He is a former Maryland Assistant Attorney General and Counsel to that state’s Real Estate Commission and Commissioner of Consumer Credit, and is the primary author of the first Maryland Timeshare Act. Since 1984, Kandel has served as counsel to timeshare developers, lenders, builders, and a variety of other industry related clients, as well as individual consumers and consumer groups.  He has also operated timeshare development and sales and marketing entities in the US, Australia, and Europe, and has served on the Board of Directors of ARDA and ATHOC.

calm

It’s nice to be on the same side of the fence for once! Imagine a world with no Timeshare Wars with members pitted against developers like North Korea and America. There’s no reason we can’t all get along by releasing timeshare members who feel like they are being held hostage by their vacation plan. Charles Thomas and I would like nothing better than to publish articles about people and places doing things right. Thank you to Marty and Dennis for their olive branch, offering a bridge between greed and need.

Inside Timeshare will publish a monthly resale recycle report to examine how this revolutionary plan is working out. We hope to interview timeshare owners and HOAs taking advantage of this opportunity. I’ll call my favorite timeshare people, Port Elsewhere in the Missouri Ozarks and Maui Hill at Maui Lea to hear what they think.       

So that’s it for this week, two breaking news stories from both sides of the Great Lake, our apologies to Mike Finn for not publishing his article, I’m sure he will understand. We will however be publishing that on Tuesday.

Once again, if you need any information on any company that has contacted you or you are considering dealing with, but are not sure where to look, Inside Timeshare will point you in the right direction.

It’s Friday, the weekend is once again upon us, have a good one and we will be back on Monday.

friday dog

 

letter from america

Friday’s Letter from America

It’s time for another Friday’s Letter from America, with the recent hurricanes in the Caribbean and Florida, many owners and members have been asking how the damage affects them. Mike Finn of Finn Law Group explains this, with an introduction by Inside Timeshares very own Irene Parker.

Michael-D-Finn2
Michael D Finn

But as usual we start with some news from Europe, it has been a little quiet on the court front this week, with only three announcements made public.

All three involve the Tenerife based company Silverpoint, the first was at the High Court where the judge declared a contract null & void. He also ordered the return of over £40,000 plus legal interest. As usual the contract was over 50 years, deposits paid within the cooling off period and the contract did not contain the correct information required by law.

The second case against Silverpoint was from the Supreme Court in Madrid, once again this court upheld its previous judgements. The client in this case receives over 104,000€ plus legal fees and legal interest. They are also timeshare free.

The third case was another Supreme Court judgement against Silverpoint, this officially confirms the number of rulings by this court at 66. Again the contract was declared null and void, with the client awarded over £89,000 plus legal fees and legal interest.

Many readers this week have been contacting Inside Timeshare about ABC Lawyers, Timeshare Lawyers, Timeshare Compensation and off course the “new” Mark Rowe product Jive Hippo. (Not a name that conjures up confidence). Not to forget he also owns the TCA (Timeshare Consumer Association) and TimeshareTalk.

The comments from these readers have not been what you might call promising. Remember these companies are all owned by one person, who himself is an ex timeshare sales manager (Silverpoint / Resort Properties), turned gamekeeper. As with any company you may contemplate any business with, it pays to check, check and check again before you commit.

Amador Galeca Abogados, have been at it again, this time Andrew Cooper was named as the director of Personal Travel Group. Again he is pleading guilty. Now remember, Personal Travel Group was the successor to Incentive Leisure Group, owned by the late Gary Lee, of Timelinx and Designer Way Vacation Club fame. His partner Kim Bambrough also ran the call center at the old ILG office in Fuengirola, so Andrew Cooper had nothing to do with it all.

On the subject of this “FAKE” law firm, last week we reported that one reader managed to get their money back which they paid via bank transfer. It turns out that their banks fraud department managed to get this back from Deutsche Bank, where it was paid into the account of the “Procurador” Graham Ingum Gorrin.

We have also been informed that Sutton Hall have placed the information supplied to our reader on their members website, at least now the word is getting out.

So on with this week’s article.

How do Natural Disasters Affect my Timeshare?

natural disaster

What if a Timeshare Resort Suffers Damage?

By Mike Finn of the Finn Law Group

https://www.finnlawgroup.com/learning-center/what-if-timeshare-resort-suffers-damage

October 20, 2017

Introduction by Irene Parker

Given the severity of recent hurricanes, fires and earthquakes, Timeshare Advocacy Group™ has been receiving questions from concerned timeshare owners and members.

Of note are the relevant differences that come into play for right to use point programs compared to fixed week timeshares. Fixed week timeshares are defined as real estate, so the fixed week owner has the same problem as the owner of a primary residence. If a primary residence is demolished you may not be able to occupy the premise. Alternative lodging must be arranged and rarely does insurance make the owner whole again.

Do right to use point programs offer more protection?

In some ways, I think yes. The advantage of a fixed week timeshare is that you know what you own. You can see, feel and touch the week purchased. In a disaster however, that same benefit can work against the owner.

I contacted a team member at one resort. The company has property on St. Martin. The company’s right to use point owners are being refunded points for forfeited stays, but the company’s fixed week owners must book in other locations through an exchange service, and are unable to book St. Martin until 2020. Still, fixed week owners are fortunate to have this option because the owner on the other side of the exchange would not be able to stay at the owner’s demolished resort. Overall, industry insiders I contacted feel point members may have a layer of protection over fixed week owners when a disaster affects a single resort.

Does this mean right to use programs are better or safer overall?

Finn

Depending on vacation goals and lifestyles, right to use points may be the right choice. The Federal Trade Commission offers good advice. Of the points presented, the most important pieces of advice are:

  • Research the track record of the seller, developer, and management company before you buy. You also can search online for complaints,
  • Is everything the salesperson promised written into the contract? If not, walk away from the sale. (A standard resort rebuttal is, “You should have asked for anything of importance to you to be added to the contract.),
  • Don’t act on impulse or under pressure. (This is easier said than done, but better to forfeit a few perks than be saddled with a vacation plan you don’t want, can’t use or afford, with no exit and rising maintenance fees.)

This next FTC point is the least helpful as, according to complaints received by Inside Timeshare, sales agents often offer to be your vacation advisor or counselor until death you part, but many members tell us the person they were told to contact never returned phone calls, emails or text messages.

  • Get the name and phone number of someone at the company who can answer your questions — before, during, and after the sales presentation, and after your purchase.

https://www.consumer.ftc.gov/articles/0073-timeshares-and-vacation-plans

Mike Finn of the Finn Law Group answers the question,

Finn-Law--Main-Logo

What if a Timeshare Resort Suffers Damage?

Many, many timeshare resorts are located in areas where terrible storms and other “acts of God” happen with some frequency, such as Florida or the Caribbean – both of which have suffered extensively this hurricane season.

As business owners and locals rebuild and recover in the face of a cataclysmic storm or other disastrous event, timeshare owners looking on from spots across the country have their own unique worry: Namely, how they will be affected if their “home” timeshare resort suffers major damage.

There is a lot to unpack here! In our experience, though, timeshare consumers who are worried about their resort are predominantly concerned with two things –

  • How their ability to make reservations will be affected, and
  • Whether they can expect to pay more in assessments and fees.

To the first point, it is quite likely that your ability to use a timeshare resort may be affected by damage. Facing a loss of property or a labor shortage (as employees stay home for their own safety), many resorts may well be forced to close or suspend service temporarily, affecting the plans of those who already had reservations or who were planning on making them.

The second major issue that concerns many consumers: Whether or not they’ll feel the effects of a storm or other natural disaster in their pocketbook. Assessments and fees for repair costs will vary from resort to resort, based on the unique circumstances at play.

Certainly, though, timeshare consumers would be wise to remember the words of the Orlando Sentinel’s Caitlin Dineen, who notes:

“In some cases, owners could be asked to pay fees to offset repair costs if some damages don’t meet insurance thresholds or there are large deductibles that need to be met first.”

Let’s expand upon that. Should a resort be damaged, the bulk of the costs of repairs should be covered by insurance; Property Owners Associations (POAs) also have reserve funds designated for special situations (both of these are paid for, at least in part, by owners’ annual maintenance fees).

With that said, it’s important to remember that insurance rarely covers everything, and that the POA reserve is often insufficient to take care of the difference. As a result, timeshare owners will often end up paying something more out of pocket in the event of resort damage, be it for debris removal, landscaping services, or other costs that arise in the wake of a weather event.

Resorts and owners will be affected on a case-by-case basis. Following the massive fires earlier this year in Tennessee, for instance, many interval owners were relieved to hear that they likely wouldn’t be on the hook for fees after several resorts in the area suffered damage. Other owners will tell you a different story, such as those who “found themselves on the hook for nearly $5,800 in special assessment maintenance fees” after their Hawaiian resort suffered “water intrusion.”

Note from Irene: Mr. Finn is referring to Diamond Resort’s The Point at Poipu Resort and the resulting class action lawsuit filed by owners.

http://www.poipuowners.org/News.html

An important thing to remember

Recuerde

 It’s important to consider that information on matters such as these will be included in the documents you receive at the time of closing. While it may be difficult to parse through the language, taking the time to research your contract and POS documents can only benefit you in the long run.

Have any more questions or concerns? Don’t hesitate to get in touch!

Led by Attorney Michael D. Finn with 45 years of experience, the Finn Law Group is a consumer protection firm specializing in timeshare law. Our lawyers understand vacation ownership as well as the many pitfalls of the secondary market of timeshare resales. If you feel you have been victimized by a timeshare company, contact our offices for a free consultation. Know your rights as a consumer and don’t hesitate to drop us a line with any questions or concerns.

Thank you to Mike Finn for this very interesting article, also a big welcome to Tammy Arkley, who is a book editor and court reporting editor, who will be helping Irene with edits of the US articles.

That is it for this week, remember one thing, always check any company that contacts you or you may be thinking of doing business with, spending time to do your homework with save you thousands in the long term. If you need any help in doing this “homework” contact Inside Timeshare and we will point you in the right direction.

weekend

end month

End of August Roundup

Considering August is usually a quiet month with all the holidays, Inside Timeshare has had quite a run on articles. We began August with news on the Tauro Beach Project entitled “Tauro Beach: In the UK News”.

This followed the publication of a story in The Guardian, a UK newspaper, on the importation of the sand used to build the beach, from Western Sahara. The article by Anders Lundqvist and Rowan Bauer, two independent journalists who investigated the possible illegal importation of the sand.

They explained that if this sand did originate from the Western Sahara, which it most certainly looks like, it was against UN Resolutions and rulings from the European Court of Justice. In their article they quote the head of SEPRONA in Gran Canaria, Lt Germán Garciá who stated “The sand was brought illegally, it was discharged with no control at all,” we know this has caused concern among environmentalist on the Island, as there is a protected area just 300 meters off the beach.

gc-seprona

For the full story follow the links at the end of this article.

The following day we published the Mid Week Report, this started with the news that TATOC had truly gone as their website is no longer accessible. It was then followed with a link to The Canary News, an English language newspaper based in Gran Canaria. The Canary News article by Ed Timon, the editor, gave a very good insight into the history of Western Sahara, which was the subject of the previous article.. (Again see links below).

We also published the first article of the month from Irene Parker, from our US branch, this was to do with a lawsuit in the US by Welk Resorts against Timeshare Exit Team. This is the first in a series of articles highlighting lawsuits by timeshare developers against resale / exit companies and law firms.

Loyalty: No Such Thing in Timeshare was the title of the next article. This highlighted Timeshare Compensation’s blog on Silverpoint now known as Signallia. In this blog Timeshare Compensation warns its readers of the “dodgy” past of this company, which was very surprising indeed as the owner of Timeshare Compensation, Mark Rowe, is an ex-senior sales manager of Silverpoint and thereby employee of Robert “Bob” Trotta, as well as colleague of the CEO Mark Cushway. Told you there were some strange things in the world of timeshare!

loyalty1

In our first Friday’s Letter from America for the month, we published the article by Eron Grant, this covered the question of why does ARDA have a code of ethics? One question we have also asked of the RDO.

Once again that family of fake law firms in Tenerife came up, yes you know the ones, Litigious Abogados.

Another new contributor from the US made her debut, Bonita Hill. Her article was on the question of Diamond’s Clarity Programme, regarding the Oral Representation Clause. This was launched in response to an Assurance of Discontinuance issued by Arizona Attorney General Mark Brnovich. Diamond has stated they intend to go beyond the requirements of the AOD.

We then published “Truth, What is Truth?” This was in response to readers enquiries about Anfi denying losing any court cases. This has caused confusion among members, after all these cases have been publicised in the press, yet Anfi tell everyone it is not true! So who do you believe?

In the next Friday’s Letter from America, we published Part 4 “Our DRI Misadventures” by David Franks. He Joined our team of writers from the US, some months ago and has given us a great deal of fun. He certainly has a style of his own and is a welcome member to the team.

We then started our “Hug Your Haters! A Customer Service Message” by Irene Parker, this is based on the book Hug Your Haters by Jay Baer. He is to be a keynote speaker at the Interval International Shared Ownership Conference to be held at the Miami Beach Eden Roc Hotel October 23 – 25. Mr. Baer has advised more than 700 companies including The United Nations and 32 Fortune 500 companies.

Next came the news of a story we published last year, it involved The Manhattan Club in New York. The NY AG Eric T Schneiderman had suspended all sales at the club back in July 2014, this followed many complaints of deceitful practises. The case is now finally over, with a settlement of $6.5 million, also the owners are being forced to sell and have been barred from participating in the timeshare industry. Well done Eric, one for the consumer!

Attorny_General_Eric_T_Schneiderman
NY AG Eric T Schneiderman

Once again Karen Garello from our Timeshare Advocacy, contributed another “Secret Shopper Report”. In this article, Karen gives sound advice on the questions you should ask when going on a sales presentation. Following her advice could save a lot of problems in the future.

It was back to Europe for our next piece, this was titled “ Timeshare In the Press”. This was actually very timely as it followed on from the Truth What is Truth article, it was based on the article in the Spanish paper El Diario. It highlighted the Supreme Court rulings, mainly against the Tenerife company Silverpoint, who just like Anfi deny any cases going to court or being lost.

It also included the article published in The Canary News, based on the one from the paper La Provincia, this began with a recap of the groundbreaking first Supreme Court ruling back in March 2015. Again throwing out the claims of the timeshare industry that these are all fictitious cases.

There followed a couple more articles by Irene Parker and a Timeshare Advocate. The first highlighted the  lawsuits between developers and law firms, the second was an open letter to the timeshare industry. Whether they take any notice is another thing.

In The Monday Briefing, we again focused on the Litigious Abogados family, giving a recap on how they operate their rather sophisticated scam, but also some sound advice which if followed will protect you from becoming one of their victims.

In the same article we welcomed and wished all the best to a new forum for timeshare owners, Timeshare Users Forum. This has been set up by disgruntled members of Timeshare Talk, a previously independent forum. We won’t go into detail here, but you can read the full article.

The last article for August was Part II of Hug Your Haters: A Customer Service Message.

So that is it for August, tomorrow we don’t cross the great lake to the US, we go to the land down under, for another Letter from Australia, contributed by Justin Morgan, on the role of private equity and the secondary market in timeshare. Do join us and bring your didgeridoo!

didgeridoo

Links to some of this month’s articles.

http://insidetimeshare.com/tauro-beach-uk-news/

http://insidetimeshare.com/tauro-beach-latest-development/

https://www.theguardian.com/world/2017/jul/28/trouble-in-paradise-the-canary-island-beach-accused-of-illegally-importing-sand?CMP=share_btn_fb

http://insidetimeshare.com/loyalty-no-thing-timeshare/

http://insidetimeshare.com/truth-what-is-truth/

http://insidetimeshare.com/fridays-letter-america-15/

http://insidetimeshare.com/manhattan-club-6-5-million-settlement/

http://insidetimeshare.com/fridays-letter-america-16/

http://insidetimeshare.com/timeshare-in-the-press/

http://insidetimeshare.com/legal-news-us-castle-law-group-pc-v-timeshare-developers/

 

mond

The Monday Briefing

Well, here we go the start of another week in the world of timeshare, over the weekend Inside Timeshare has received numerous enquiries regarding companies offering a variety of services.

One reader who unfortunately has been taken in by Armando Gareca Abogados and the Litigious Abogados family. They have paid Ricardo Sannino a substantial amount of money, they have since tried to contact them by telephone, but the number is out of service. Not a very good sign.

number no longer in service

To recap on how the scam works, timeshare owners are contacted usually via email and informed that a case has been filed at court against their timeshare company / resort, they can be included in the upcoming case (usually within the next few weeks). They are told how much they will receive and when this will happen, in order to have their case included in this prosecution, the procurator fees must be paid. This will be around 10% of the amount being claimed.

Within weeks, you receive confirmation that your case has been successful, that the Director, usually a Keith Baker or Keith Balker, has pleaded guilty. This name has been used as the director of the following companies:

Diamond; Club la Costa; Resort Properties / Silverpoint; Incentive Leisure Group / Designer Way Vacation Club, Club Class Concierge and several others.

Not bad really, the same person acting as director for many rival timeshare companies, who also pleads guilty to every case!

Part of the confirmation that you have been awarded this substantial amount is a copy of the “court” order verifying the amount and a copy of a cheque with your name and the amount on it. The problem is the cheque is made out on a Banesto cheque, this bank no longer exists, it was taken over in 2012 by Santander, who subsequently removed all Banesto logos and name from all cheques cards etc.

Compensation_Cheque-page-001

To receive this lovely amount, “tax” needs to be paid, this is around 21% of the awarded amount. This once again needs to be paid to the Procurador, before he can release the cheque.

So once you have paid this fee, you then receive an envelope by post, but surprisingly it has been opened, document from the court is there, but the cheque is missing. Then comes the next phase to the scam.

You receive a letter from another company, the last one was Manuel Valentin, who states that they have been charged by the court with the task of investigating the disappearance of the cheque and retrieving your money. They inform the client that a gang of Romanians have stolen the cheque and cashed it. Not bad considering the cheque was made out in your name.

In order to do this work, you must once again pay a fee of 10% of the amount, they will then work on your behalf and retrieve this money for you. Guess what, you will never get anything back, you are now several thousand pounds the lighter.

Some facts.

  • You do not have a case at court unless you have personally instructed a lawyer to act on your behalf.
  • Cases at court will take anything from 1 to 2 years to get there, not the weeks this lot say.
  • No cases will have gone to court in August, the courts are closed.
  • No director of any timeshare company or resort is going to plead guilty.
  • Courts do not issue cheques for money awarded. Certainly not using a bank that no longer exists.
  • No company is going to be charged by a court to investigate and retrieve stolen cheques.
  • There is no tax to pay on any awarded amount, Tax would have been paid to the court when your case was filed.
  • Her Majesty’s Revenue and Customs will never be involved.
  • Unless your purchase was made in Spain, then you will not have a case in a Spanish court.

If you require any information on court procedures and payments of legal fees and taxes, contact Inside Timeshare and we will explain them to you.

Remember, before you ever pay out any money, do your due diligence and check who the company is, do not be taken in by the large sums these companies say is waiting for you. For the full story over the months search Litigious Abogados in the search box.

search

Now on with another important story, this involves TimeshareTalk, a forum of timeshare owners, which was once seen as an independent place for the exchange of information and good advice.

Unfortunately there has been some dissention among the long standing members, as we know timeshare talk was the forum set up by the TCA, a once independent consumer website. These entities were sold a few months ago to Mark Rowe of Monster Credits, Hollywood Marketing and sellmytimeshare.tv fame.

Since his takeover, TCA have been doing nothing but extolling the virtues of of Mr Rowe’s new companies, such as ABC Lawyers. Timeshare talk members have had posts and discussions removed when they mention any of this person’s companies. The forum was no longer seen as the independent place for discussion. Totalitarian Regime practices took effect, the freedom of speech and expression which was the cornerstone of this forum had been eroded.

freedom of speach

But it is not all doom and gloom, many of those long standing members have now setup a new forum, Timeshare Users Forum, to bring in those lost ideals. It is a forum open for any timeshare user to join, you will need to go on the website and register as a user if you wish to participate.

Inside Timeshare has registered and will post any information that may be of interest to users, we will also be there to answer any questions with facts, if we do not know the answer, we will find out for you or point you in the right direction.

Inside Timeshare wishes this new forum the very best, we hope that the old ideals will be resurrected and also look forward to working with the members.

Follow the link to the new Timeshare Users Group Forum

https://www.timeshareusersforum.com/

August is almost over, so come September the courts will be back in full swing and we anticipate many more announcements of cases being won in favour of the consumer. Inside Timeshare will be keeping an eye on those announcements and will publish them here.

Tomorrow we will be publishing Part II of Hug your Haters, A Customer Service Message. This is based on the book, Hug Your Haters by Jay Baer, which is apparently available at most airport book stores. It is again written by our US colleague Irene Parker. Then this week’s Friday’s Letter from America will be travelling once again to the Land Down Under, for another installment from Justin Morgan our Antipodean colleague, in Friday’s Letter from Australia, this is titled “What Role Does Private Equity Play in Timeshare?”.

If you have any comments or questions, contact Inside Timeshare and we will try to answer them for you. If you have anything to share regarding your own experiences and would like others to benefit, we will work with you to publish your story.

So that is it for today, remember to do your due diligence, doing your homework will save you a lot of money and stress.

homework

letter from america

Friday’s Letter from America

Welcome to this week’s Friday’s Letter from America, this week we publish Part II of Karen Garello’s Secret Shopper report, but as usual we look at what is happening in Europe.

During our daily searches of various timeshare websites and forums this particular article made us chuckle. It was published on the Travel & Leisure Group (timeshare resale) website under information and Timeshare Blog, it is an interview with Gavin Brown and his recent stay at Anfi, he is manager of the said company, obviously written by one of the employees who conducted the interview.

The piece starts out with Anfi Beach Club is known throughout the timeshare industry as a real gem”. It then goes on to describe the location, “Ideally located on a heart-shaped island in Gran Canaria”. Well straight away that brought everyone down laughing, the heart shaped island is a man made island which is situated between the beach and the marina. It does not have the room for the huge resort called Anfi! It does however have sunbeds, a cocktail bar and a restaurant. You can also hire the island for weddings, if you can afford the 12,000€ for the basic package.

heart shaped island Anfi
The heart shaped island at Anfi

It turns out that Mr Brown, who has been in the timeshare industry for years, has never owned a timeshare, (I wonder why?). Mr Brown stated that he always booked with online travel agents and package holidays, but due to sometimes being disappointed with room location and the standards of the hotels, he felt that timeshare resorts offered better standards.

Well, we can agree with that, so why did he choose Anfi? As he put it he has a great knowledge of Anfi, having sold so many resale weeks, so when “A fantastic week and apartment became available at a great price, and I couldn’t pass it up”. Although we couldn’t help wondering if he would have bought at the ridiculous prices direct from Anfi?

He then goes on with a wonderful sales pitch on how great the place is, the wonderful facilities and the great restaurants, with reasonable prices compared to other 5* resorts. Well sorry Mr Brown, but you can get even better food at even better prices by leaving the resort and heading to some of the local restaurants.

The article then ends with “If this has made you consider Anfi Beach Club, or any of the other Anfi resorts, why not call Gavin himself or one of his colleagues to discuss further”?

Could it be they have that many weeks on their books they need to do a sales drive to get rid of them?

The other point to remember is that when you buy resale you don’t get all the benefits as you would buying direct from Anfi. See the link to the previous article on Resale Vs Direct.

http://insidetimeshare.com/?s=anfi+resale

It has also been announced that ABC Lawyers Ltd, another Mark Rowe company has bought Lansdown Financial Ltd, a claims company registered with the Ministry of Justice. This is another acquisition following that of Tucola Ltd and Justice4 Ltd, Mr Rowe is certainly expanding, the question is why?

After all, his past is not what you could call squeaky clean, there has been a lot in the press and on TV about some of his past enterprises, Monster Credits springs to mind. By purchasing a company already regulated by the MoJ it does save him the problem of applying to the MoJ for authorisation, then having to pass the competence and suitability assessment, which is not a simple task.

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/481751/CMR_Applications_for_Authorisation_Guidance_WEB.pdf

Going back to Anfi, although the courts are closed during the month of August, some staff are still working and issuing sentence papers from cases heard previously, this particular case was heard on 6 July. The Court of First Instance in Maspalomas awarded the former Anfi member 42,625€, again the infringement of the timeshare law was the length of the contract, being over 50 years in duration. So Anfi, do you continue to deny that you are losing in the courts?

So on with this week’s Letter from America.

Link to Karen’s first report.

http://insidetimeshare.com/works-industries-not-timeshare/

Timeshare Advocacy Group™

Secret Shopper Questions and a Secret Shopper Report

two meeting

By Karen Garello, Secret Shopper Coordinator

August 18, 2017

Inside Timeshare encourages its readers to submit positive articles about timeshare experiences, so I was relieved to have attended a positive sales presentation at The Suites at Fall Creek in Branson, Missouri. Unfortunately, the presentation was followed by a less than positive customer service experience.

My Diamond saga began when I purchased a trial Sampler program I had not realized I had purchased until I returned home and saw a $3,995 charge to a Barclaycard. Diamond would not reverse the charge.

http://insidetimeshare.com/works-industries-not-timeshare/

Trying to make the best of a bad situation, I decided to attend a presentation as this is required when purchasing a Sampler. After I returned home from a Branson presentation, I attempted to access Luxury benefits but was denied access. Luxury benefits include luxury hotels, shopping and wine. When I contacted customer services at the Sampler department, asking why I was denied access, the customer service agent put me on hold for a long time while he called Branson. After completing his “investigation” he told me the reason I could not access Luxury benefits is because Branson reported me as a “NO SHOW”!!!

Had it not been for our Diamond Resorts member supported Advocacy Facebook, I probably would not have gotten the sales agent’s name, and I certainly would not have prepared a report.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Admitting deceit it seemed, the customer service agent said, according to the notes during the presentation (he initially said I had not attended), I had told the sales agent TK I had complained about the unauthorized charge to purchase the Sampler. I pointed out that I had used my American Express for all the charges I made at The Suites. Customer service said they will investigate further and get back to me.

Now onto my original article

buttons

Many timeshare companies already have Secret Shopper programs. Still, it doesn’t hurt for timesharing member Secret Shoppers to evaluate for other members how near or far a timeshare sales agent ventures from his or her script.

I guess I am not that secret of a Secret Shopper in that my name is on this article, so I hope the good experience I had at Diamond ResortsThe Suites at Fall Creek in Branson, Missouri wasn’t because they were aware of my Timeshare Advocacy Group™ position, Secret Shopper Coordinator. I’d like to give them the benefit of the doubt.

My presenter was TK Armstrong. She used to work for Bluegreen but joined Diamond because she said they have more resorts. TK and I talked for about 45 minutes. I went over my Polo Towers experience. She seemed sincerely concerned. She showed me a description of CLARITY™ Diamond’s new Enhanced Quality Assurance program. She was supportive of the program and said she was going to abide by it. She went over the Sampler product I did not realize I purchased until I returned home from Polo Towers. At least I know what I bought now.

We have three new Secret Shoppers. We will not identify them because they are, well, secret. After compiling over 100 complaints from readers who have reached out to Inside Timeshare for assistance, we have determined the most popular complaints involve the following:

  • Maintenance Fee relief program that do not exist,
  • The ability to sell points or weeks when there is no secondary market,
  • The value of travel awards,
  • Misrepresenting the value of using a credit card to offset Maintenance Fees,
  • Stating a lower loan interest rate can be obtained from a bank or credit union in order to escape high timeshare loan interest rates,
  • Oversold availability

We arm our Secret Shoppers with intelligent questions that, maybe because of being on vacation brain, people forget to ask. These are questions of course that any timeshare consumer can ask, so we share them with our readers. Transparency, honesty and accuracy are rated on a scale from one to five with a five being the most honest. Results are tabulated quarterly and sent to our team for review. After we complete our pilot program, we hope to submit the data to the respective resort for review.

Suggested Questions

  • May I take notes?

Qualifications

  • How long have you worked at this resort?
  • Have you worked at other resorts?
  • What did you do before you sold timeshare?

Consumer Protections

  • May I call my lawyer to discuss your proposal?
  • May I take the contract to my room so that I can have an adequate amount of time to review such a major purchase?
  • Are you a member? May we log onto your account so I can check actual availability and value? I am spending a significant amount of money on something I have not even attempted to use.

Resale or Exit Program

  • What happens if I can no longer use or afford the timeshare?
  • If I can sell it, how can I sell it? Who do I call? Can you give me a reference?

Note: Contact a member of the Licensed Timeshare Resale Broker Association to ask about the benefits or lack of benefits buying on the resale market and to see if they will accept a listing for the timeshare you own.

http://www.licensedtimeshareresalebrokers.org/

Maintenance Fees

  • Please show me in the paperwork the cap on maintenance fee increases. How much does a maintenance fee go up on average annually? Does it go up every year?
  • Can you provide a five year history of Maintenance Fee increases?
  • Is there anything I can do to offset Maintenance Fees?
  • If I can use my points for maintenance fees, how much per point are they credited?
  • Where in the paperwork can I verify this information?
  • If I offset Maintenance Fees with credit card purchases, please provide an example of the value of a $1 purchase and how many purchases it would take to pay off my annual maintenance Fee? (One member reported it would cost over $270,000 in annual purchases to pay a $2,700 Maintenance Fee!)
  • Can I rent my timeshare to pay Maintenance Fees?

Travel awards

  • If I can use my points for hotels, what is the value per point?
  • If I can use my points for airline tickets, what is the value per point?
  • If I can use my points for a cruise, what is the value per point?

Loans

  • Where in the paperwork does it state my loan interest rate?
  • How much will I pay for the timeshare if I carry the loan for the maximum term?
  • Is there anything I can do to reduce my interest rate?
  • What is the interest and penalty if I miss a payment?

risk

If consumers must take out a loan to buy a timeshare, consider carefully the actual cost of financing a vacation at 12 to 18%. America is a buy now pay later society. I don’t think many financial planners would recommend financing a luxury item without comparison shopping. Well over half of the complaints Inside Timeshare has received involve high interest rate financing.

We hope Secret Shoppers create smart shoppers asking the right questions before plunging into a purchase so many of our readers have come to regret. Societal changes are influencing the wants and needs of today’s traveler. Are timeshares more flexible or less if you are locked into usage and maintenance fees increasing annually.

Our first Secret Shopper, Laurie Sabbagh, offered the first Timeshare Advocacy Group™ Secret Shopper report. She reported some good and not so good observations. Of merit is the warning to timeshare buyers to take the promise of travel awards a step farther and ask, “At what value?” In general consumers should buy a timeshare for its intended purpose which is to vacation at a resort. Here is Laurie’s report:

http://insidetimeshare.com/friday-review-news-across-ocean/

Contact Inside Timeshare if you have interest in becoming a Secret Shopper or would like to share a positive or negative timeshare shopping experience. There are several member supported Facebooks and websites where members can reach out to other members to share experiences. Timeshare Advocacy Group™ posts information from all sites. Our motto, courtesy of Jimi Hendrix, is –

knowledge speaks

https://www.facebook.com/timeshareadvocategroup/

Thanks to Karen for her Secret Shopper part II, also thanks to Irene as usual for the editing and coordination from the other side of the great lake. We have many more articles coming up in the next few weeks with part II of Hug Your Haters and a piece about the Castle Law Group lawsuit with Orange Lake. We will also be having another article from our Antipodean friends from the other side of the world.

So that’s it for this week, have a great weekend and we will be with you next week.

 

 friday dog

 

letter from america

Friday’s Letter from America

Welcome to this week’s Friday’s Letter from America, we continue with another chapter from our traveling writer David Franks, this week it is entitled Miami Vise, edited by Irene Parker. But as usual we begin with some news from Europe.

eu news

Back in May Inside Timeshare reported on some very nasty events in Tenerife, this involved the former Wimpy resort Los Claveles, which was subject to a management buyout by Ivan Pengelly in 1998. Over the years the resorts operated by Wimpen (Wimpy Pengelly) had very good relationships with the owners and the owners committee, this all changed when Pengelly sold out to the Ona Group. (see previous articles).

But there may just be a glimmer of hope on the horizon, it was announced this week that the arbitration process has completed and a judgement has been made. It is in total favour of the owners committee, that the Ona Group, Wimpen and the FNTC, are all in the wrong. The owners committee is legally constituted and has all the rights to run the resort. This means everything must be handed over to the committee, that Wimpen (Ona Group) have no right to collect or demand maintenance fees.

It now just needs to be seen if these companies comply with the Arbitrator, if not the committee will then have to resort to the Spanish Courts to enforce the judgement. We wish them all the very best and hope that this sorry tale will be over very soon. More on this as and when new information comes in.

http://insidetimeshare.com/los-claveles-return-bad-days-timeshare-tenerife/

http://insidetimeshare.com/los-claveles-battle-goes/

http://insidetimeshare.com/horror-weekend-los-claveles/

Now for some news which is proving to be rather disturbing.

Justice4 the claims company owned by Lee Roy Pallister, which went bust recently but re-emerged as Hello Consulting and Tucola Ltd, with his wife as named director, has been taken over. Could this be good news for all those clients who paid Justice4?

Unfortunately that may not be the case, the take over is by ABC Lawyers, yes, you did read that correctly. Mark Rowe of Monster credits, Hollywood Marketing and Jive Hippo fame is now owner of the former Justice4!

http://insidetimeshare.com/monster-credits-associated-companies-summary/

Loyalty: No Such Thing in Timeshare

The TCA (Timeshare Consumers Association) whole heartedly endorse this, not surprising considering the TCA is also owned by Mark Rowe.

What also has to be remembered is Mark Rowe was at one time a senior sales manager for Resort Properties / Silverpoint under Mark Cushway, now look at the history of that company! Also Lee Roy Pallister is another ex-timeshare salesman. We leave it up to you the reader to decide what the implications of this will be. We think we already know what they are likely to be!

Yesterday Inside Timeshare published an article about Anfi, just after publication, news came in of a sentence which had been issued by the court, it would seem that even though it is August some people are still working.

Another loss for Anfi, at the moment we do not know the infringements ruled upon, but it is more than likely the usual, either perpetuity, floating weeks or points. In this case the ex-member has been awarded 37,224€ plus the legal fees and the court also awarded back all maintenance fees that had been paid.

Do you still believe what Anfi say, that they are not losing any court cases?

Now on with this week’s Letter from America

Our DRI Misadventures

Chapter Four: Miami Vise

miami

By David Franks

August 11, 2017

For background, you might wish to read the first three chapters:

Chapter 1: Vegas, Baby! — http://insidetimeshare.com/fridays-letter-america-5/

Chapter 2: Missouri Loves Company — http://insidetimeshare.com/fridays-letter-america-10/

Chapter 3: Stand Back. These People are Professionals  —http://insidetimeshare.com/fridays-letter-america-12/

(You might not. The annoyance is epical.)

April 2016 arrived. Never mind the showers; my lovely wife and I were going on a Diamond Resorts International Dream Holiday to Miami, Florida and the western Caribbean!

We started the adventure on Tuesday, April 5. I shall note at the outset that it was road and bridge construction, not DRI that turned the drive to the airport into a slightly mobile parking lot.  XNA in Bentonville, Arkansas is a lovely little airport.  It is expensive to fly in and out of XNA, but the cost was covered in the Dream Vacation package.  Score two for DRI.  Keeping their intervention to a minimum works wonders.

We arrived in Miami without incident, unless changing planes at the Houston airport is an incident. We made our way to the Penguin Hotel in Miami Beach, a nice old place on Ocean Drive in the historic South Beach Art Deco District. We had selected the hotel because of its age, and because it was possible (though not easy – see Chapter Three) to get an ocean-view room.

We arrived at the hotel to find that we did not have a room there. Somebody from DRI had decided to “upgrade” us to a brand-new room in the President Villa, a newly-remodeled building. We talked to a couple of hotel managers, met a couple more concierges, and confirmed that our reservation for an ocean-view room was in underlined capital letters in their reservation book.  Having been made aware of their faux pas, the helpful DRI people attempted to mollify us with a $100 certificate for dinner at a rather nice little bistro (double the regular value of $50). We were not mollified, but we accepted the certificate.

Unfortunately, we would not be able to have the favor of their “upgrade” corrected immediately, as there were no rooms available in the Penguin until the next day. So, guided by a helpful DRI minion, we excursed from the Penguin along a dismal alley route to the President Villa, a former office building next to the President Hotel on Collins Avenue. The conversion to residential use was not impressive. Our room was so awkwardly designed as to be uncomfortable; the bathroom would not have been even adequate for a modern resort guest. The ocean view I had struggled to get was of course not available, and the slight smell of fresh paint was no compensation. When we compared the President Villa to the Crescent Resort – and even to the dinged-up but charming Penguin – we felt that we were being treated as second-class guests.

On the other hand, the President Villa – despite its lack of accoutrements consistent with a nice hotel – did offer, under the same roof, exotic car rentals and the services of a psychic/fortuneteller.

gypsy

While we were unable to see the ocean, we were able to see from our window an endless stream of people taking selfies standing next to or sitting in Ferraris and Lamborghinis, presumably with permission.  We declined the opportunity to have a tarot reading, as we already suspected that our future with DRI was not becoming less bleak.

We trundled back over to the Penguin the next morning and took possession of our ocean-view room in time to attend a luncheon provided by DRI prior to a mandatory “buyer update” meeting that afternoon.  The luncheon, set up in the lobby of the Penguin, was actually rather pleasant (DRI managed to not interfere), and we met a few Diamond Resorts members who made a good show of not seeming like victims.

We eight or so members then went next door to the Crescent Resort and up to the penthouse, where over the course of a couple of hours we were told a couple of things that started out interesting but have since turned out to not be true: that, as Gold and Platinum members, we would be receiving a tablet computer preloaded with DRI-related software, which would enhance our owner experience; and that DRI was looking at adjusting maintenance fees based on actual resort usage, which would reduce some members’ fees (“Like ours?” I asked. “Like yours,” they said) because there’s no need to pay so much to maintain facilities one doesn’t use. Oddly enough, they didn’t try to get us to buy more membership, but they did make us stand around on the roof deck for quite some time for no apparent reason.  Particularly given the lack of veracity of the “buyer update”, we would have been better off using the afternoon thus occupied for sightseeing instead.

[Note from Irene: Maybe they read Chapters 1, 2 and 3?]

Our only interaction with a DRI concierge as such was an attempt to find the nearest Walgreens where we could get a prescription filled. He didn’t know, and he guessed wrong.

We had a good time during the remainder of our stay in Miami Beach. We had a nice bus tour, visited Calle Ocho, and enjoyed the meal at the bistro, which ended up costing a little over $100. The Penguin is a perfectly good hotel if your expectations are in line with what an old hotel has to offer. The room was fine – its ocean view was just as good as from a newer hotel – and its cafe provided a good breakfast. As it turned out, we were not charged for the upgrade to an ocean-view room. I hope the Penguin didn’t end up eating a loss caused by DRI’s interference.

group

Important points this week:

  • Although I will not attribute the change in our room reservation to malice or perversity (but what’s left?), I will note that I had explained at some length our interest in the Penguin as a historic hotel as well as our interest in an ocean-view room to everybody I talked to, and our reservation had been emphatically logged.  Calling the change an “upgrade” was a little perverse, however.
  • The Crescent Resort is a DRI property. The Penguin Hotel and the President Hotel are “Club Affiliated” properties.  DRI does not mention the President Villa at all; apparently they prefer to surprise unsuspecting guests with it.
  • Renovation tip: never hire DRI to oversee or approve of a building makeover.
  • Except for the meddling in Miami – which was the only real opportunity DRI had to screw things up –  the Dream Holiday, once underway, went well, despite the fact that it involved a seven-day Carnival cruise (which, apparently amazingly, came with an ocean-view stateroom).  My lovely wife and I thought the Dream Holiday was a good value at 7,500 points, and we saw no need for DRI to misrepresent the potential retail value of the hotel room.
  • Subsequent mentions of the tablet computers and the purported maintenance-fee adjustment to DRI customer service indicated that DRI had never discussed them with the front people at all.  Upon escalating the issues, it turned out that the tablets were supposedly an inducement for brand-new members, rather than an amenity for existing members.  One of the people I talked to said it sounded like I should get a tablet, and he would check into the matter and get back to me. (He never did.)  Based on several reactions at escalated levels of customer service, the supposed maintenance-fee adjustment was a total fabrication.
  • More concierges!  (DRI seems to be a tad lenient in bestowing the title of “concierge”, if my understanding of the office is correct.)

plane

Well, there you have it. David Franks, our intrepid travel writer, is safely back home no doubt planning his next Diamond adventure. Contact Inside Timeshare if you would like to share your Airbnb, Diamond, Bluegreen or Wyndham travel experiences. Canadian postings tell us Diamond is allowing some users to use their Diamond points to book AirBnb. As they say, if you can’t lick them, join them. More on that as we investigate further.

Contact Inside Timeshare or Diamond and Bluegreen member supported Facebooks if you would like to become an Inside Timeshare contributor.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

This Bluegreen Facebook page of 1,670 members, Sales Team Reviews & Update/Sales Presentation Experience, is for the benefit of the members, corporate Bluegreen personnel and sales agents working towards a more honest and transparent sales process.

https://www.facebook.com/groups/1718664518412381/

This Bluegreen Facebook page seems to be a sort of self-help Facebook for members helping members.

https://www.facebook.com/groups/180578055325962/

So there it is, the end to another week, Inside Timeshare again thanks all contributors to the articles, we also thank those who have sent in details on their dealings with some of the companies that have featured. Without that information it would be difficult to give you the facts.

Have a great weekend and join us again next week for more news and truthful facts on the murky world of timeshare.

weekend02

loyalty

Loyalty: No Such Thing in Timeshare

It never ceases to amaze us the lengths some will go to bamboozle you the poor consumer, but this one really takes the biscuit.

Timeshare Compensation has placed a blog on their website and facebook page, asking Why has Silverpoint changed its name to Signallia?

https://www.timesharecompensation.co.uk/silverpoint-changed-name-signallia/

It then explains that Signallia is stepping away from the timeshare industry and selling the new product “Keys Concierge”, which Inside Timeshare highlighted some time ago. This product is a “lifestyle membership club”, offering stays at the former Silverpoint resorts, it also boasts that they will carry out personal concierge services so you don’t have to bother.

http://insidetimeshare.com/keys-concierge-another-credits-based-lifestyle-company/

Another factor is as a member you will receive savings and discounts from the likes of Marks & Spencer, Top Shop, Sainsbury’s to name but a few, the thing is how genuine are these? We know that Robert “Bob” Trotta has a significant stake in this enterprise, with the director one Franz Markus Deutsch, a former Resort Properties / Silverpoint sales manager who worked with Mark Cushway, who is now the CEO of Signallia, so old comrades come together. (See links to the original articles below)

Now Timeshare Compensation in their blog is warning about this company, about their “dodgy” past and that they may have changed their name and the product, but may not have changed their ways. But who is Timeshare Compensation?

Well you will never believe this, but they are the trading name of ABC Lawyers, which is a company that belongs to one Mark Rowe!

Mark Rowe of Monster Credits, Sellmytimeshare.tv, Hollywood Marketing SA, Jive Hippo and many others, is guess what, a former colleague of Mark Cushway at Resort Properties / Silverpoint!

So is that the pot calling the kettle black?

Old comrades now sniping at each other, for what?

Loyalty, there is no such thing in the murky world of timeshare, the only thing that any of these people are loyal to, is your money!

stab back

So what is the moral of this little tale? Beware who you do business with, do your homework, you know it makes sense.

http://insidetimeshare.com/new-name-company/

http://insidetimeshare.com/latest-silverpoint-signallia/

 

europe-usa

Timeshare Fraud: Happens on Both Sides of the Pond

We all know the “scams”, many timeshare owners have fallen victim to them over the years, from the “we will sell your timeshare for you”, “we can get you a legal surrender” to “we can get your money back and your contract cancelled”.

In Europe, as Inside Timeshare has highlighted in many articles over the past months, the proliferation of so-called claims companies and law firms is rife. From companies such as Litigious Abogados the rulings made by the Spanish Supreme Court have given them the tools to fool you the owners.

Many other companies who once peddled other products are also getting in on the act, companies such as the Monster Group, owned by Mark Rowe, now have a company called ABC Lawyers. All using the rulings as if they were their own, that only they can get your money back and cancel those contracts.

In the past it was the resale and transfer companies, many would charge to “relinquish” your timeshare, but would actually transfer it to a third party for 1€. Then after about 2 years, you find the demands for arrears in maintenance fees dropping through your door. The timeshare company does not recognise the transfer made by the company you paid. This is the problem Mrs B has had with MacDonald Resorts.

In the US this is also a very big problem, Irene Parker in today’s article continues to look at the US market, and what can and is being done to stop these fraudulent practices and protect you the consumer.

How to Reduce Fraudulent Timeshare Transfers

The Smart Money Turns to Logic and Simplicity

By Irene Parker 21 March 2017

goal chart

The National Timeshare Owners Association works diligently behind the scenes to stop fraudulent timeshare transfers by working with attorneys, law enforcement, regulators and other stakeholders in the timeshare community. It’s a collaborative effort as we highlighted last week with HOA Collection Agent Kristi Hanley. She explained the pervasive and unending attempts to defraud timeshare owners and developers alike along with the financial consequences.

http://insidetimeshare.com/timeshare-hoa-collections-agent-shares-experience/

 Gregory Crist, CEO of the NTOA says “This is white collar crime that we call the “Viking Ship” model. It is well funded and highly sophisticated. By design, it is creating further damage to the secondary market at a rapid rate and leaving behind a trail of clouded deeds. This is a serious problem we have on our hands right now. At the NTOA, we are sharing “Best Practices” with HOA’s and helping them utilize proper safeguards to protect themselves.”

However, there is light shining on the horizon. After our interview with Kristi we followed up with Dave Heine at requestmyestoppel.com and learned about Timeshare Pro Plus, a simple and effective way to reduce timeshare transfer scams. Today we will examine this innovative Cloud based technology and then hear what Laura Hey, Assistant Manager at Silver Beach Resort Daytona, has to say about timeshare transfer problems and about Timeshare Pro Plus.

According to the company’s website, Timeshare Pro Plus can improve timeshare transfer efficiency by at least 75% while reducing timeshare transfer fraud.  

If you are a timeshare owner wondering why you should be concerned with the nuts and bolts of a timeshare transfer, review this fifteen page Department of Justice timeshare scam report.

https://search.justice.gov/search?query=timeshare&op=Search&affiliate=justice

Everyone needs to do their part to stop fraudulent transfers. When a company contacts you asking if you would like to get rid of your timeshare, be the detective. Write down the name and location of the company, the website address, the caller’s name and a phone number to call them back.

The beginning of the timeshare hamster wheel, as described by a former timeshare sales agent, is the vacation give away. Those calls are usually outbound only and if you ask for a call back number, they will make one up or hang up. Transfer agents do offer more information as they must pose as a legitimate business.

Be an empowered and informed timeshare owner. Leave the desperate, angry and confused shackles behind. Become an advocate. If you are able to gather this information, report it to one of our advocates and we will take it from there by forwarding the information to the National Timeshare Owners Association.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Here are Timeshare Pro Plus bragging rights  Timeshare Pro Plus puts everything the resort’s back office needs to efficiently transfer a timeshare deed or contract while implementing some safeguards in the transfer process, under one umbrella by using the latest Cloud technology. This saves time, money and paperwork.

This software incorporates SSL encryption

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

The data center is HIPPA Compliant assuring the level of security demanded by the medical community.

https://home.timeshareproplus.com/

When Kristie Hanley said cleaning up the timeshare transfer business might be accomplished by requiring a simple signature from the timeshare resort, it sounded too simple and logical to be true so I contacted Dave Heine at Timeshare Pro Plus.

Sure enough, it is not simple. There are four parties involved in a timeshare transfer: The timeshare seller

⦁ The timeshare seller

⦁ The timeshare buyer

⦁ The transfer agent

⦁ The resort – pictured is Maui Hill – our favorite timeshare resort

Kristie’s suggestion was a good one, but requiring a signature from an HOA is not applicable to timeshare any more than it would be selling your primary residence. You don’t ask your HOA to sign your contract when you sell or buy a house or condo, but the HOA can put a lien on your property if you are past due on fees.

The same thing happens in timeshare. As Dave explained, timeshare scams are caused when the fictitious buyer is an individual or a company that has no intention of paying future HOA or timeshare maintenance fees. These companies charge upwards of $5000 or more to guarantee your transfer out of your timeshare unit, but in a fraudulent transfer the buyer disappears or was non-existent in the first place as soon as the transfer agent receives the owner’s transfer fee. Owners thinking they disposed of their timeshare learn the resort did not accept the transfer when they receive an invoice for maintenance fees at the end of the year.

I asked Dave how many resorts are using Timeshare Pro Plus. “Out of approximately 1000 or more resorts we work with about 50. Timeshare companies have been relying on the post office since before fax machines were invented. Resorts are slow to embrace modern technology from a fear of being cost prohibitive or from familiarity. Many take the approach of, we have always done it the way we have been doing it, it works, so why should we change?” offered Dave.

We would still be reading by kerosene lamps with that mentality.

One resort that is keeping up with modern technology is Silver Beach Resort in Daytona, Florida. Laura Hey, Assistant Manager, describes timeshare transfer as “a no man’s land” encompassing transfers from here to Hawaii and beyond. The problem is worldwide as told by one of our Inside Timeshare readers this week.

http://insidetimeshare.com/merdith-pritchard-readers-experience/

Ironically, Laura said many of the fraudulent companies are not in Florida. Florida is a mecca center for timeshare. Laura feels this may make it easier for the perpetrators to be caught operating in a state always on the watch for fraudulent transfers.

Silver Beach uses Timeshare Pro Plus and acknowledges it has made a difference, but Laura does not feel the problem can be eliminated by software alone. It takes people working together, more information, hard-hitting questions and legislative efforts. “We feel a sense of joy and victory whenever we outwit those preying upon the vulnerable,” said Laura. “Recently we received two recorded deeds, but we are not sure the transfer is legitimate. More needs to be done to make sure that, for example, a timeshare delinquent $10,000 in maintenance fees isn’t transferred to a person that doesn’t exist. When we requested a driver’s license to confirm the identity of two buyers, we learned both Nevada driver’s license were fake.”

Laura went on to warn timeshare owners to stay away from Postcard companies.

http://tstoday.com/members/magazine/issue118/39-postcard%20warning.pdf

 

It seems there is no end to the creativity and the ingenuity generated by timeshare’s lack of a secondary market. In summary – here is what we at Inside Timeshare propose:

Work towards an improved and viable secondary market.

Ask your resort if they use Timeshare Pro Plus and if not, ask what the resort does to ensure legitimate transfers.

Report companies that call asking if you want to be released from your timeshare.

Help spread the word to encourage people to ask the right questions when buying a timeshare, including talking to a member of the US Licensed Timeshare Resale Broker Association to compare the benefits or lack of benefits buying on the secondary market.

http://www.licensedtimeshareresalebrokers.org/

I hope more resorts look into Timeshare Pro Plus because reducing timeshare transfer fraud is one point timeshare owners and developers can agree on.

For more information about Timeshare Pro Plus contact Dave Heine.

http://resorttrades.com/business-directory/timeshare-pro-plus/

world hub

As we have seen, much of the problems around these “scams” and “frauds” are actually caused by the industry itself. By over valuing  the product as “an investment” as if it was actual “real estate”, lack of a resale or secondary market to the selling of contracts that breach the laws.

When there are problems such as this, it leaves owners with nowhere to go, they are then vulnerable to the clever “scammers” who then fleece the desperate of thousands.

If you need any help or advice on any company contact Inside Timeshare, we can point you in the right direction. We will show you how to check out these companies for yourself, remember doing your due diligence will save you money in the end.

  

 

plagiarism1

Are TCA Using Others Work as Their Own?

plagiarism

ˈpleɪdʒərɪz(ə)m/

noun

  1. the practice of taking someone else’s work or ideas and passing them off as one’s own.
  2. “there were accusations of plagiarism”
  1. synonyms:
  • copying, infringement of copyright, piracy, theft, stealing, poaching, appropriation;
  • informalcribbing
  • “there were accusations of plagiarism”

It has not gone unnoticed that the so-called  “Independent Voice” of the timeshare consumer, the TCA (Timeshare Consumer Association) is using other people’s work, writings and court victories, then making it look as if it is their own.

Inside Timeshare for some time has been researching and reporting on one particular enterprise, Litigious Abogados. Although we applaud the fact this story is being published to inform consumers of this “Fraud”, we do however find that by not citing their source or even acknowledging where it came from downright reprehensible.

It has always been the practice to give credit to the origin of any information, either by naming who and where it came from and providing a link to the original article. In the past Inside Timeshare has done this when using information from the “old” TCA, pre Mark Rowe ownership days. TESS has recently done the same for Inside Timeshare when they published further information from one of our articles.

The latest from the TCA is the story published on their website on 16 January 2017, titled Network of Cunning ‘Lawyers’ in Tenerife. In this article they mention their has been “correspondence” from a third party, who they say were involved. In this they imply that it is they who have received this correspondence. The fact of the matter is, the gentleman in question contacted Inside Timeshare about Litigious Abogados, after seeing one of our original articles. He sent us copies of all paperwork and emails, including a statement of events.

In this statement he explained how he was contacted, the dates of the case, how much he paid and how much he had to pay in “Tax”. This information has not been published in any other place, it is exclusive to Inside Timeshare who has documents and statements from several readers.

This is not the first time this has happened, it has also been noticed by our readers in the USA, who have seen very close similarities to the articles written by our American writer Irene Parker. Again much of the information included in these articles is exclusive to the writer and has not been published elsewhere.

Link to the original Inside Timeshare article published 3 January 2017

http://insidetimeshare.com/litigious-abogados-plot-thickens/

Link to the TCA article published 16 January 1017

http://www.timeshareconsumerassociation.org.uk/2017/01/16/network-of-cunning-lawyers-in-tenerife/

We leave you to decide.

This is Irene´s reply to the TCA

From Irene: Timeshare has enough warring factions. It does not help timeshare when those who are supposed to be on the same side are at odds. We hope TCA readers read IT and IT reads TCA. Like Charles, we are  grateful for any dissemination of information. I am a Diamond owner and a member of the 7000 plus member Diamond Facebook page. Whenever I am asked about a TCA article posted, I note that two of my articles have been plagiarized. Following the conduct of responsible journalism raises both publications to a higher level of standard and accountability. I will pay closer attention to your articles and write on a similar theme crediting your work. As we say in America, United we Stand, Divided we Fall, but that is not working very well at the moment over here.

plagiarism

Another matter on this theme are two articles published on 20 December and 8 December 2016. These refer to rulings made by the Supreme Court in Spain, against various timeshare companies and resorts. At no point do they in any article refer to the law firm who brought these cases to a successful conclusion.

When Inside Timeshare publishes any article on this subject we will say who the law firm is, we have on many occasions congratulated Canarian Legal Alliance on these results and reported the court’s findings. This is true for any firm who has success and wishes it to be published. Obviously upon verification of the facts.

CLA links

https://www.canarianlegalalliance.com/court-victory-dinastia-sl/

https://www.canarianlegalalliance.com/puerto-calma-payout/

TCA link

http://www.timeshareconsumerassociation.org.uk/2016/12/20/more-compensation-wins/

The TCA articles urge anyone to contact them if they have a claim, again implying they are responsible for these victories. Fine they do not actually say it is them, but the way it is written with no credits or links to original articles, the implication is there.

We wonder what their motives are and who they are passing enquirers on to, after all the TCA is now part of the Mark Rowe group of companies?

Inside Timeshare also emailed the TCA with the following on 16 January 2017:

Dear Sirs,

Although I am pleased that you are using my articles on a regular basis to fill your pages, I do take a dim view that you are trying to take credit for the information.

It is a common courtesy and a fact in the world of journalism to acknowledge and give credit to where it came from. In this article you have used information supplied by one of my readers. This has not been published anywhere other than my site.

This is not the first time, many of the articles have been basically copied, with my writer in the US not very pleased that no credit was given to her or our site.

As for this company, I do agree that this information needs to get out.

But you do not do yourselves any good by this sort of action.

Charles Thomas

Research Journalist Inside Timeshare

All we received was an automated reply wishing us “Happy Holidays” and that their office will be closed until 3 January 2017.

This speaks volumes, to our mind they are not the association originally set up by the late Sandy Grey, or the new TCA set up after his passing.

Inside Timeshare leaves it to you the readers and consumers to decide who you can trust.

 

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