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MacDonald Resorts

The Tuesday Slot

Welcome to The Tuesday Slot, this week we publish another “Nightmare on Timeshare Street” from a new contributor James McConnell, a Veterans Administration Chaplain. But first we look at another “Nightmare on Timeshare Street” which Inside Timeshare has been highlighting for around 3 years. Many of our older readers will remember the story of Mrs B and her sister, the last update was in January 2018, well the story has just resurfaced.

To recap, Mrs B, purchased a timeshare at the Dona Lola Club on the Costa del Sol, Spain in 2000, at the time they were 72 and 65 respectively. Their purchase at what can only be described as a high pressure lengthy presentation, was for 2 weeks in a 3 bed apartment, the cost at that time was £7000. (This has since been transferred to their points club).

At the time of the purchase, new legislation had been in force for about 1 year, this made the taking of any payments within the 14 day cooling off period illegal along with the length of the contract being over 50 years in duration, what is known as perpetuity. Mr B and her sister were not made aware of this fact at the time.

For years they paid the annual maintenance fees, even though they had not used the timeshare due to illness. In 2014 they decided to get rid of the Dona Lola timeshare along with another that they owned at Oasis Lanz Club in Lanzarote. They paid a company £5,695 to dispose of both timeshares.

In 2015 the paperwork arrived showing that both timeshare had been sold to a gentleman in the UK, this is where the problems began.

The timeshare at Oasis Lanz was successfully transfered to the gentleman, (Inside Timeshare has his name, address and passport details), the problem is with the Dona Lola Club operated by none other than probably the worst timeshare company in Europe, MacDonald Resorts.

MacDonald Resorts refuse to recognise the transfer of ownership, they say that they do not recognise the company that carried it out, but at no time warned Mrs B and her sister that they would not accept the transfer of ownership.

MacDonald Resorts then employed Network Credit Services Limited of Hamilton, Lanarkshire, a debt collecting agency who have over the past 3 years constantly threatened legal action if the debt of now over £3,500 is not paid. Network Credit Services have been told repeatedly that this debt is in dispute and therefore they should return it to MacDonald Resorts. They are still harassing her.

The latest in this sorry saga are new threats, these include copies of court orders they claim to have won against debtors of MacDonald Resorts, if that isn’t a blatant use of threats and scare tactics we don’t know what is.

Inside Timeshare has told Mrs B to fill in one of the forms stating that the debt is in dispute and send it back, Inside Timeshare will also travel to the UK and help her when the case comes to the County Court, along with legal help and all the documents that show the timeshare has been transferred.

We will keep you posted on this story as it unfolds over the next few months, now for this weeks article.

We Lost $24,695 to Allied Solutions Group plus $3,200 to Help4TSO

Trying to get rid of our Bluegreen and Silverleaf Timeshares

Research Travel Clubs before Buying

https://www.patientcare.va.gov/chaplain/index.asp

Our Story

By James McConnell, a Veterans Administration Chaplain

October 9, 2018

My wife Donna and I are 76 and 80 years old. I am a Baptist Chaplain at the VA Medical Center in Las Vegas. I spent 20 years in the Army. I was eight years an enlisted soldier and twelve years a chaplain. As an enlisted man, I was stationed in Korea for a year in 1969, stationed three years in Germany and the rest in the states. I served as Chaplain at Fort Dix, NJ from 1983 until retirement in 1994. I also served at Field Station Kunia and the 4th of the 87th Infantry Battalion as their Chaplain in Hawaii. I was stationed in Saudi Arabia and Kuwait during Desert Shield/Desert Storm and assigned to the 1st of the 17th Field Artillery Battalion as their Chaplain during the war.   

We are aware that many seniors are going through what we are going through, stuck with timeshares we can’t get rid of, and then losing even more money to companies promising you that they can get you out of your timeshare but don’t.  Allied Solutions Group told us they could get rid of our timeshares if we pay them more money for a travel club.

We attended the Allied Solutions Group presentation over a year ago at a Joe’s Crab Shack for the purpose of getting out of our two timeshares. We paid Midwest Transfer $27,895 May 17, 2017 for a Travel Club package. The purchase price included a credit of $3,200 ($1,600 each for the Bluegreen and Silverleaf timeshares), but now we are stuck with a travel club we don’t need or want and the two timeshares. It’s a nightmare. They didn’t even give us information about the travel club.  

I contacted Irene Parker at Inside Timeshare. Irene contacted Help4TSO and spoke with a representative. Irene said the representative was very nice. She said he looked up our records and said they refunded us $3,200 because they did not get us out of our timeshare. We never received a check for $3,200.

Irene also contacted Allied Solutions Group for us. They would not talk to her. Irene asked if they could tell her what services Allied Solutions Group provided. The representative Irene spoke with said she would not describe their services. Irene thought this odd a company would not explain the services their company provided.    

We understood that what Allied Solution Group proposed was a travel club. It was supposed to be a replacement for what we had hoped to lose. Getting out of timeshare was the only reason we attended. We had no interest in spending money for another vacation since we were trying to get rid of what we owned. Allied Solution Group told us the program we signed up with would replace our timeshares. The Allied Solutions Group wrote three dispute letters which we were to correct and send to the timeshare people. We did that but didn’t hear anything of consequence back.  

We have a $37,000 loan. We owned two Silverleaf weeks and are still paying. If you own a house, you can sell your house if you have a loan. We did not know that timeshares are worthless. This is devastating for seniors who have always paid their bills on time. What can you do if you bought something that can’t be sold?

Allied Solution Group/Midwest Transfer described their services as a Mortgage Relief Advocacy Process. They said an advocacy firm is retained by Help4TSO,

Helping Timeshare Owners, LLC, Orlando, Florida.

According to the Help4TSO website:

Orlando Ventures, LLC dba Helping Timeshare Owners will fight to recover any and all monies paid to the developer. If not successful, Orlando Ventures, LLC will refund 100% of your monies back. Orlando Ventures will receive a 10% commission on monies recovered not to exceed $500.

We signed the agreement May 18, 2017

$1,600 charged to be released from Silverleaf

$1,600 charged to be released from Bluegreen

Also known as The Midwest Transfer, a mortgage relief and travel plan

May 25, 2017 agreements were signed by Bill Howell.

$6,300

$9,595.

$8,800.

$24,695 + $3,200 = $27,895

Why are regulators not interested? There seems to be no one to talk to and no one seems to care. It is shameful and we don’t understand why there is so little regulation. It seems the only way to protect consumers is to write about what is happening to warn others. DON’T BUY A TIMESHARE YOU CANNOT GET RID OF and don’t pay anyone you don’t know money to get out of a timeshare.

One of Allied Group Solution’s BBB complaints and the company response followed by what happened to us

Allied Solution Group

https://www.bbb.org/us/mo/springfield/profile/timeshare-transfer/allied-solution-group-0734-43288/complaints

On June 6, 2017 we signed a contract to remove our name from 3 timeshares and purchased a replacement vacation company. We paid a total of $15,142. Of this, 3 charges of $1,569 were for the timeshare transfers. They have completed one transfer, but refuse to either complete the other 2 or refund the $1,569 each for those 2. They were notified in August that one of the timeshare companies would not work with them and they should have made a refund at that time. The other timeshare was carried on their books as 3 contracts. They then asked for us to sign and pay for 3 more transfers at $1,569 each. We would not and they sent a letter the file was on “freeze”. Letters requesting the refunds of $1,569 for each of the 2 incomplete transfers were sent 11-15 & 12-27-2017 no response from either.

Allied Solution Group Response

03/16/2018

Mr. and Mrs. **** entered into a contract with Allied Solution Group (ASG) on June 6, 2017 requesting us to get them out of three ownership’s. ***** ******** ****, ****** *****, and *** ***** ****** at Tahoe. On June 13, 2017 we spoke with the client and verified the full contract and also discussed that we were doing three transfers and getting them enrolled in to ******* ********* ***** ****. At that time, there were no concerns from the client and we charged the client outside of their rescission period. On June 27, 2017 we called the client again to discuss to the need of some signed documentation in order to proceed. We followed up on July 10, 13, 25, 26, 31st and within those times we either spoke to the client or left a message stating their ******* ******** ****** **** was on hold until we received that paperwork. On August 4, 2017 we received the requested documentation, but the needed signatures were still not on the documents. We spoke with the client on August 7, 2017 and discussed the need for signatures again, and mailed an additional copy to client. On August 14, 2017 the client called with tracking information for the signed documents.  Upon the receipt of these documents we still needed the deeds and documents for the ownership with Shell, ****** *****, and *** *****. We sent a second notice to the client for needed deeds on August 29, 2017. On September 18, 2017 the client called and said the deed for ***** could take up to 60 days to get back due to flooding in Florida. On September 19, 2017 the enrollment into ******* ******** ****** **** was completed. On October 12, 2017 we sent a third and final notice for deeds on their ownership’s for transfer. On October 17, 2017 we received the deeds for ownership, and it was brought to our attention that there were six ownership instead of the three that were discussed at the point of sale. At the point of sale and on our Welcome Call we reconfirmed that there were three ownership’s. As with any service that is provided if there is more work than what was originally presented, there will be an additional cost. We sent additional documentation on October 20, 2016 if the client chose to have us do all six transfers versus the original three, but told them it was their choice. October 27, 2017 we put the ***** transfer on hold until we heard back from the client and sent them documentation to show the freeze as well, to which, we have not heard back. We have completed the the ****** ***** transfer and *** ***** ****** is processing. *** ***** ****** transfer did not begin until August of 2017 when we received the needed deed in office. Within the contract it states we have 12 to 18 months to transfer this ownership. We currently are well within that window. We have done exactly as the client requested, and cannot help that the facts presented to us at point of sale were not accurate. We are happy to finish our contracted work, but will not work on the ***** property until the client communicates their wishes with us. There are no grounds for a cancellation. We will discuss this further with the client if needed.

Thank you James for your contribution, this article along with today’s lead, really does show that timeshare is truly a nightmare.

If you have a story which you would like to share and make others aware of, then use our contact page and get in touch, we would love to hear from you. Inside Timeshare is also asking for any lawyer who has experience of UK debt legislation and County Courts to get in touch to offer advice in the case of Mrs B. In advance thank you.

The Changing Face of Timeshare Scams Pt 2

Over the years we have seen various changes in the scams surrounding timeshare, from the development of resorts in the beginning then the resale scam to the latest of the fake law firms. Once the timeshare is purchased then the never ending problem of who to trust emerges. Today we have a brief look at how these scams have changed, the only thing that ties them together is they want your hard earned cash.

The first scams to take place in what should have been a good product was the off-plan purchase. In the early days when timeshare resorts were proliferating, those on holiday were lured to the presentation deck or showrooms to be sold “The Dream”. These “UP’s” or “Unit Prospects” as you are known, were usually picked up off the street by the OPC’s or the touts with the scratch cards, every single person given these cards would win the Star Prize. Then taken to the deck to claim it and sit with a “rep” for the presentation.

They would be shown architects plans and artistic impressions of what the resort would look like, what facilities it would have and the standard of the apartments. Usually photos of existing resorts would be shown to enhance the quality that you would expect. It was also sold as an investment, you were buying into property or real estate, which would go up in value. In essence you were buying a share in your very own holiday home.

A proposed date for completion would be given and then the hard sell kicked in, for just a small deposit you can secure the week and apartment of your choice, if you could not afford the full price a payment plan or finance could be arranged. After all it would be some time before you would be able to use the resort as it still had to be built.

Unfortunately, many of these resorts were never actually completed or even started, what you purchased was a hole in the ground and “The Dream”. Many of these sales took place in destinations such as Portugal, Spain and its Islands. This did give these countries a very bad reputation.

It must also be remembered that these schemes tended to be run by criminals who needed to launder their ill gotten gains from criminal activities in their own countries. That was the start of the word “Timeshare” becoming synonymous with scams.

Once timeshare was established, the resale scam began to appear, many of these were based on the Costa del Sol which had many timeshare resorts. Call centers were set up, usually in apartments and hidden, remember there was no internet at that time, so making checks was virtually impossible.

The caller would introduce themselves and ask if you still owned the timeshare, once this was established the question of have you thought about selling, as the prices of timeshares was increasing. After all the purchaser did think they owned property!

After establishing what the owner had paid and what they owned, the agent calling would come up with a wonderful story of how they had sold recently for almost double the original purchase price. Once the owner had been hooked with the greed factor, then the agent would be needing a payment to list the property for sale. That would be the last you heard from them or your money.

The next move in the resale scam was the guaranteed buyer, or the corporate buyer, these tended to be the Discount Members Holiday Clubs, such as Designer Way Vacation Club and Club Class Concierge.

These originally worked in 2 ways, the pick up off the street or cold line, the call center targeting timeshare owners through lists. The cold line didn’t generally target owners, but once at the presentation they would establish that you did own timeshare.

With the telephone targeting of timeshare owners, they would be told that there was a buyer who was looking for timeshares, usually a corporate buyer. Once you agreed that you would be interested in selling they would invite you to their offices in Spain with free accommodation, to attend a meeting.

Once at the meeting the corporate buyer turned out to be a sales agent for the holiday club, they would take the timeshare off your hands but to do so you had to purchase membership into the club. You would get a discount for the timeshare and in many cases what was known as Cashback, which was another con in itself.

It the turned out that the discounts promised never materialised, the excuse was always the same, sorry not available on those dates. It also turned out that in many cases several year down the line the timeshare company started for non- payment of maintenance fees. The timeshare had not been disposed of as promised.

Thankfully the main culprits have been closed down, but there are still some about, resale scams still exist, but from what we have seen they are mainly targeting French and Belgian owners and are based in Marrakech.

We now move on to the claims sector which has really started to take off since the first Supreme Court rulings against timeshare companies.

Some of these are very sophisticated frauds, such as those of the Tenerife based family of fake law firms which we have dubbed the Litigious Abogados Family. Their method is very well put together, they even have some excellent fake court and procurator documents.

First they contact the owner, (in some cases the timeshare is no longer owned), with the story that the timeshare company is about to be taken to court and you can be in on the case. You are likely to receive thousands in compensation, but you do have to pay a fee to the procurator. Once paid, give it a couple of weeks and you are then notified that the director pleaded guilty and you have been awarded a substantial amount. Unfortunately there is a tax to be paid, which is 20% of the awarded amount, to back this up the unsuspecting timeshare owner is sent fake court documents showing the sentence and a photocopy of the cheque they will receive. Yes you guessed it there was no trial and you have just lost thousands.

Another ploy is the so-called firms calling themselves lawyers or claims companies, the pitch is simple, you have a claim which they will do on a no win no fee basis, great no legal fees upfront. There is one snag though, you need to cancel the contract first, but guess what they can do the relinquishment for you. All you have to do is pay upwards of £5000 and you will be out, then they will start the claim for you.

In some cases these companies have also used the “bait and switch” tactic to sell their own product, “Leisure Credits” (think Monster Credits) which is a discount club (very similar to the holiday club), again not worth the paper the contract is written on.

What we have seen with these particular schemes from many of our readers is simple, they have never received any money for the claim and they are now being chase for around 3 years of back maintenance. Their contract have never been relinquished.

We have seen this with one company that has gone out of business, RSB Legal. They operated for about 3 years so must have taken hundreds of people for tens of thousands of pounds. It must also be said that the UK authorities such as Trading Standards as well as the police are investigating many companies.

Yes, for the poor timeshare owner it is a very perilous world, a veritable minefield where thousands are lost on an almost daily basis, with very little hope of ever recovering what has been paid.

There are some genuine law firms and claims companies, these will not tell you that you have a claim if you don’t, it is not in their interest to take on cases which are not valid. As for relinquishments, many resorts will not deal with third parties, Ona Group, MGM Petchey, MacDonald Resorts, Diamond, Club la Costa and many more, they will only deal direct with the member. Then in most case the fee they charge is usually far less than what you would pay these other companies.

It now remains to be seen what form the next phase of scams will take, these crooks will always find an angle, after all they do want your money!

So the moral of this tale is doing your due diligence and plenty of homework, if you don’t know where to start, then use our contact page. We are here to give you free advice and point you in the right direction.

A New Member to EGTBW (Rewritten)

Back in June 2016 Inside Timeshare published the following article, it started with a “Spoof” Trade Body which Inside Timeshare had just become a member of. Due to some of the articles we have published recently it was decided to republish this article as a warning that even “Trade Bodies” cannot be relied upon to give consumers the best advice or even tell the truth. (The article has also been amended from the original).

Although the article starts with some humour the message is very real, we hope that you enjoy reading it.

Inside Timeshare is proud to announce that it has been invited to become a member of the prestigious trade body EGTBW. This is the European Guild of Timeshare Blog Writers, it is affiliated to the IATBWG, the International Association of Timeshare Blog Writers Guilds.

Becoming a member means that Inside Timeshare must adhere to the Code of Conduct and Ethics of this Organisation.

  1. Members must not attack, make detrimental comments or otherwise demean any organisation that is a member or affiliated to EGTBW or IATBWG.
  2. Members must adhere to the laws of the EU, or the country of registration. Unless we can get away with it.
  3. The EGTBW and IATBWG will not mediate in any dispute between a member and non-members.
  4. If any organisation or entity has a complaint about a member of this organisation it must be taken directly to the member concerned.
  5. Any member may lie or spread false information about any non-member, citing freedom of speech and expression.
  6. If any action is taken against a member, both organisations will fully support that member, no matter what it has done wrong.
  7. Members may display both the EGTBW and IATBWG logos on all promotional material, correspondence and websites.

This Logo is a sign of quality and is a kite mark of excellence.

So there we have it Inside Timeshare has paid its £20,000 a year membership fee for the full protection and backup of these prestigious organisations. It now means we can do what the hell we like, so there!

If this was not a joke it would be farcical but unfortunately this is all too real in timeshare. On a daily basis we see owners and members being treated in the most disrespectful manner, we have also seen numerous court cases against the timeshare industry for breaking legislation.

There is an organisation that is supposed to be the trade body of this industry The RDO, (In the US it is ARDA), but it is its own members that are breaking the rules. What do they do about it? Not a sausage.

rdo-logo

This organisations own code of conduct states that members should adhere to any legislation and laws regarding the sale of timeshare. Yet we see illegal contracts still being sold, deposits being taken on the day, all in breach of EU Directives which are supposed to be in each member state’s laws.

The industry funds this organisation and it does its bidding, it will not even investigate its members when a complaint is made by an owner or member. They say that you must deal with your own resort/company.

They also believe that the press does not research the stories they publish, creating even more of a slur on the industry. Following is a direct quote from their own website under why join the RDO:

“Vacation ownership has been the victim of poorly researched press attention. These articles and broadcasts can cause serious and lasting damage to the reputation of the industry. RDO works on behalf of vacation ownership companies to clear up any misinformation, accusations of sharp business practices and to actively encourage the education of journalists and travel bloggers.”

“We believe that this work directly benefits all businesses in the industry by maintaining buyer confidence in holiday ownership. Additionally, RDO members have the added marketing advantage of being able to display the RDO logo on their marketing material. The RDO logo is a Kite Mark of quality for the holiday ownership industry and enables RDO Members to offer additional peace of mind to their customers.”

So a prestigious journalist such as Tony Hetherington has poorly researched his articles. (It must be pointed out that MacDonald Resorts have not been RDO members since 2005, but these articles highlight a problem that is rampant throughout the industry).

tony hetherington

thisismoney

http://www.thisismoney.co.uk/money/experts/article-2346500/TONY-HETHERINGTON-I-escape-nightmare-sun.html

http://www.thisismoney.co.uk/money/experts/article-2698355/TONY-HETHERGINGTON-Even-death-not-rid-timeshare.html

http://www.thisismoney.co.uk/money/experts/article-2527546/TONY-HETHERINGTON-Timeshare-boss-relents-spite-fighting-talk.html

http://www.thisismoney.co.uk/money/article-1323162/TONY-HETHERINGTON-Death-doesnt-bring-end-timeshare-fee.html

So these are poorly research are they?

On another point, there have been numerous rulings made by the Spanish Supreme Court regarding the timeshare laws, Anfi (an RDO member) have been on the receiving end of these rulings, having contracts declared null and void and huge amounts having to be repaid to consumers. Anfi believe the court has got it wrong, the RDO it seems agrees with them!

For many, timeshare has become a burden, the membership base is aging, new younger members are not being attracted to the concept, hence many sales offices are closing and staff being laid off. Yet those that want to get out of their membership are being held to “ransom”, they can’t sell (no resale market) and can’t get out without paying huge amounts for the privilege.

What does the RDO do about this problem of getting out of the timeshare?

It enhances its “Code of Conduct” for so-called “legacy” cases, or those sold in perpetuity. The rules are not really very helpful and are as follows:

  • In the event of the death of a joint owner, the surviving owner can surrender their timeshare if they wish and additionally, the beneficiaries of a will are not obliged to take on the timeshare if they do not wish to do so.
  • A timeshare owner who has been declared bankrupt may hand back the timeshare without charge.
  • If a sole owner or either of the joint owners is suffering from a long-term illness that prevents them from travelling to their resort for the foreseeable future, the timeshare interest may be surrendered.
  • In all other cases, an owner may surrender their timeshare interest at any time, subject to the agreement of the RDO member. In such cases any surrender fee shall not exceed a sum equivalent to 3 years current maintenance fees.

(Notice it states “Subject to the agreement”)

As the industry trade body, should not the RDO back up these owners and make sure their members act in an ethical manner.

What of TATOC in all this?

tatoc logo

No surprise here, they back the RDO plans to the hilt, after all they are funded by RDO members who pay them to be members of TATOC, all so they can display this organisation’s logo. Oh sorry, it is another sign of prestige, you can trust us we are members of The RDO and TATOC; just look at our logos!

Since this article was first published TATOC has now been totally discredited and forced into bankruptcy. (Search TATOC in the search bar for previous articles). For years this organisation run by the infamous “Harry or is it Henry” Taylor, duped timeshare owners into believing that it was a credible organisation out to protect timeshare owners. It has now been proven that this was not in fact the case, in fact TATOC’s backing of MacDonald Resorts move to transfer their fixed week owners to the infamous points system and become members of a vacation club rather than owners, is a prime example.

We started this article with a spoof, the only thing is this spoof is real when it comes to timeshare. The industry is in decline, its reputation has been sullied, it only has itself to blame, the past greed and belief that they could get away with anything has finally caught up with it. Consumers no longer believe the “sales pitch”, they can see it is not value for money, members see their resorts being rented out to non members on the internet, usually for less than their maintenance fees. Yet the industry and the Trade Bodies cannot see the writing on the wall because they still believe they are right!

Inside Timeshare will continue to highlight any bad practice and report any news within the world of timeshare. If you have any questions regarding your ownership/membership, or need to know which company to deal with, contact Inside Timeshare and we will get back to you.

 

The Never Ending Ownership: Another Nightmare on Timeshare Street.

Once again Tony Hetherington has highlighted the problem of timeshare ownership and the never ending membership. His article in MailOnline published 12 November (see link at the end for the full article), is the story of an elderly couple being hounded for £3,010 maintenance fees.

This couple are 80 years of age, they purchased their timeshare in 1993, this is now controlled by Cameron House Owners Club. Apparently they have been asking to sell since 2004, all maintenance fees had been paid upto 2012, when they returned their ownership certificates.

cameron logo

They have serious medical conditions and are unable to use the timeshare, they are also on limited pensions, so are unable to afford the ongoing costs. They are now being threatened with debt collectors if they do not pay.

Sounds a very familiar story, Inside Timeshare has been highlighting these types of cases for some time, especially those involving MacDonald Resorts, remember the case of Mrs B, which has still not been resolved even after nearly 2 years.

Mrs B and her sister are both in their 80’s not in good health and believed that their timeshare at Dona Lola Club in Spain had been transferred to a third party. Inside Timeshare has the notarised document that shows this to be the case. MacDonald’s refuse to accept this and are hounding them for around 3 years maintenance which they cannot afford to pay. Again the debt collectors have been sent in.

mcdonaldsresortlogo

In Spain these “perpetuity” contracts have been illegal since 4 January 1999, when Ley 42/98 was enacted. Under this law contracts must be for a minimum of 3 years and a maximum of 50 years. Many contracts for timeshares that have been sold since then which exceed the 50 year maximum are being declared null & void, with all the purchase price being returned. This law has been enforced by 69 Supreme Court rulings which all Spanish courts must abide by.

Timeshares such as MacDonalds and Cameron House use the perpetuity clause to lock in owners for ever, it also becomes part of their estate which is then the responsibility of whoever inherits the timeshare to continue to pay the maintenance. It doesn’t end there, it then becomes part of their estate, as so on it goes.

So as Tony Hetherington puts it “Even death does not bring an end to the bills. It could claim against your estate, blocking bequests to family, friends or charities, while it pockets annual fees for a timeshare that will stand unused”.

Some timeshare companies do have exit policies, Diamond for instance would have allowed this couple out free of charge under their exceptional circumstances programme, which this couple would clearly fall into.

MacDonald Resorts which has a very poor reputation on this matter, usually charges 4 years maintenance for release, but this is only offered every two years and is limited to participants on a first come first served basis.

These perpetuity contracts and the behaviour of these timeshare operators is totally unfair, at least Spain has addressed the problem, it is time for the Scottish and English law makers to address this and bring in the laws such as Spain to limit the duration of contracts and enforce reasonable exit programs. The industry cannot be trusted to do it themselves, until this is done we will be seeing many more cases such as this couple and Mrs B.

Follow the links below to Tony Hetheringtons’ latest article and his previous article from July 2014, the next two links are articles relating to Mrs B.

tony hetherington
Tony Hetherington

http://www.dailymail.co.uk/money/investing/article-5073153/TONY-HETHERINGTON-s-time-leave-Cameron-House-Hotel.html

http://www.thisismoney.co.uk/money/experts/article-2698355/TONY-HETHERGINGTON-Even-death-not-rid-timeshare.html

http://insidetimeshare.com/illness-not-reason-surrender-timeshare/

http://insidetimeshare.com/bbc-scotland-investigates-problems-timeshare-contracts/

If you have any questions or concerns about similar circumstances, or have purchased in Spain and would like to know if you are eligible to claim, contact Inside Timeshare and we will point you in the right direction.

If you have been contacted by any company or are thinking of dealing with a company regarding claims or relinquishment and want to know if they are genuine, Inside Timeshare will help you find the information.

homework

Mid Week Report

Following on from the news that TATOC is no more, the latest news is that TATOC Consumer Helpline Ltd has also been wound up, when more comes in we’ll publish it here. If you have tried to access the TATOC website, you will have noticed that it no longer comes up, confirmation that TATOC and Harry Taylor are truly gone, although we wonder if any of his old allies (MacDonald Resorts) will be offering him a job?

job wanted
Contact Harry or is it Henry Taylor?

On the story published yesterday regarding the sand on Tauro Beach, The Canary News has also published a full in depth report. It not only looks at the controversy surrounding the importation of sand from the Western Sahara, it also has a very good introduction to the history of this region.

http://thecanarynews.com/the-shifting-sands-of-tauro-beach-investigation-for-alleged-breach-of-un-international-law/

the-canary-news-views-sunshine-logo-2016-250

Now it is August, the courts have closed down for the month, so there will be no news emanating from there. Good news for the timeshare companies! But it is guaranteed that come September there will be a flurry of sentences being announced.

It is also a time for the new “scams” to start getting ready for the Autumn and Winter season, the new company names and websites will soon be surfacing along with some of the old names that will be resurrected. So be warned, do your homework first, check and recheck, these scams are getting very sophisticated, you only have to see the articles on Litigious Abogados and their family of firms. If in doubt or not sure how to check, then contact Inside Timeshare.

So now on with our Wednesday article from Irene Parker.

Welk Resorts sues Timeshare Exit Team for Racketeering

Right To Use timeshare programs need a secondary market

hear no evil

By Irene Parker

August 2, 2017

Welk Resort of Lawrence Welk fame has sued Timeshare Exit Team for racketeering. Once again, the lack of a secondary market forces beleaguered timeshare members into the nets of alleged unscrupulous transfer agents when a resort provides no exit for members sold a timeshare contract in perpetuity.

First, a hat’s off to Lawrence Welk, a big band great that kept early American households riveted to their seats for over 20 years. To this day the Welk resort is a family friendly resort that knows how to run a business. My husband and I stayed at a Welk Resort in California. It was one of our most memorable timeshare vacation experiences.

https://www.youtube.com/watch?v=PDgzQyiUfEo

Inside Timeshare has received a volume of reader responses alarmed that there often is no way out of a timeshare contract. ARDA and the industry have lauded timeshares evolution towards a right to use product and have stated members should not expect value back when they seek release from a right to use timeshare.

The problem with ARDA’s “see no evil, hear no evil” position is – about 90% of the complaints Inside Timeshare has received, have loans attached and many allege they were duped into signing off on high interest rate loans and credit cards. Voluntary surrender or “take-back” programs require the member be free of loan encumbrances. In addition, voluntary surrenders are never guaranteed.

Mr. Howard Nusbaum, President and CEO of the American Resort Development Association (ARDA), was quoted in a June 2014 RedWeek article in reference to the lack of a viable timeshare resale market, “This is a legacy problem. People buying a timeshare today are buying it from multisite clubs that have management forever and sales teams forever, so the ability to recycle inventory will not be a problem in the future.”

https://www.redweek.com/resources/ask-redweek/timeshare-resales-arda-predictions

Timeshare Exit Team Response to the Welk Resort lawsuit

Response from Brandon Reed, founder and CEO of Timeshare Exit Team:

Timeshare Exit Team learned of this matter through a media release distributed by Welk Resorts on July 26, 2017. Following the news being publicly distributed, we were formally served on July 27th, 2017, and intend to present a vigorous defense to these claims. We would also like to inform consumers that the meritless lawsuit and inaccurate accusations therein will not dissuade our team from continuing to advocate for consumers.

I’m proud of the service we offer and of the company we have built. Timeshare Exit Team has built an unparalleled in-house team, leveraging effective outside resources as needed, to assess each customer’s unique situation and to provide them with qualified, thorough, and trusted management of their issues.

The Welk Resort lawsuit v Timeshare Exit Team reported by Business Wire    

“SAN DIEGO–(BUSINESS WIRE)–Welk Resorts, developer of family-friendly vacation resorts, has filed suit in U.S. District Court for the Southern District of California against Reid Hein & Associates, operating as “Timeshare Exit Team,” and law firms in two states for allegedly operating a nationwide racketeering scheme to induce vacation owners to disrupt Welk’s contractual relationships with its vacation owners, causing breach of contracts, delinquencies and defaults that damaged Welk, the vacation owner association and vacation owners.”

“The suit cites fraudulent racketeering activity, intentional interference with contractual relations, and violations of the California unfair competition law, California Vacation Ownership and Time-Share Act, California False Advertising Law and the state “Running and Capping” Law. The latter makes it illegal for non-attorney agents to obtain business for an attorney or law firm for compensation, or solicit others to engage in running and capping.”

Timeshare Exit Team charged fees of $5,000 and more for this “service.”

http://www.businesswire.com/news/home/20170726006103/en/Welk-Resorts-Files-Suit-Timeshare-Exit-Team

Timeshare Exit Team fulfills an HOA Collections Agent’s Prediction – Previously Reported by Inside Timeshare

Kristi, a Home Owners Association timeshare collection agent I interviewed back in March of 2017, complained of lawyers transferring timeshare contracts to fictitious persons or LLCs. Some things are universal. Charles Thomas has been reporting on a recurring “Litigious Abogados” theme. Inside Timeshare is published in Spain.

As reported by Inside Timeshare in our interview with Kristi:

Irene: Are you familiar with Timeshare Exit Team? One of their agents contacted me and asked me to review their program. What is your opinion of this firm?

Kristi: I would never endorse or advise anyone to use their services ever!! They specialize and advertise “Cancellation of Timeshare Contracts” but we don’t have contracts. We have deeds. We have chosen not to do business with Timeshare Exit Team because of their inability to follow our procedures and because of the quality of work previously sent to us.

Timeshare Exit Team has been involved with two other timeshare resale companies and/or timeshare attorneys that were involved with transferring 18 of our deeds since 2014 to four individuals that have never paid the dues and are delinquent in the amount of over $18,000. Out of the four individuals we were able to track, we learned that they are all associated with each other thru business dealings, contract employees or registered agents. They must assume that the association will eventually foreclose or take the property back but it is very costly to foreclose and we do not accept property back.

http://insidetimeshare.com/timeshare-hoa-collections-agent-shares-experience/

Here are ARDAROC’s (Resort Owners Coalition) eight tips for selling your timeshare and how they apply or do not apply to Diamond Resort members. This is what I have learned since trying to sell my Diamond right to use points.

  • Know what you own – Most own non-deeded right-to-use points
  • Consult your resort – Diamond’s Advocacy Department has helped some members but others have had to seek legal assistance when denied relinquishment. Tracking our reader outcomes thus far – 29 out of 77 report positive outcomes.
  • Sell it yourself – member supported Facebook pages seem to be the best option, but complaints abound that “no one wants it.”
  • Get assistance from a Licensed Reseller – not one member of the 64 member Licensed Timeshare Resale Broker Association will accept a listing for Diamond’s non-deeded points due to secondary market restrictions.  
  • Pass it on or gift it to your family – maintenance fees are also passed on
  • Donate it to a Charity – Donate for a Cause is a scam according to Consumer Affairs. A charity has the same problem. They don’t want the rising maintenance fee liability. https://www.consumeraffairs.com/news/timeshare-donation-scheme-is-a-scam-feds-charge-120115.html
  • Generate income by renting. Diamond Resorts does not allow renting through a third party website. “Use by a Member of public advertising or an online website to seek renters shall be deemed a prohibited commercial use.”
  • Beware of scams.

http://www.ardaroc.org/timeshare-resales-resource-center.aspx

Lela Renea, a Bluegreen timeshare member, contacted Inside Timeshare about her battle with Timeshare Exit Team after they appear to have stonewalled her. Since Lela is in the middle of negotiations, she did not want to elaborate on the distress she feels, attempting to resolve her Timeshare Exit Team concerns – suffice to say she had reason to reach out to Inside Timeshare. We will be reporting as to whether Bluegreen will come to her rescue or allow her to fall to the mercy of Timeshare Exit Team.

Despite the customer loyalty and lack of complaints we reported last week among Disney deeded timeshare owners, with access to resale and rental options, right to use non-deeded timeshare programs continue to ignore the growing problems caused by perpetual contracts not able to be sold, rented or relinquished.

Welk Resorts back in the day was a fixed week timeshare but has converted to a right to use non deeded program. A life change like a job loss or illness, rendering the timeshare unaffordable, is as much a problem for members of right to use programs as it is for legacy resorts.

light thought

 We hope someday, someone in the industry or ARDA will see that throwing up roadblocks to a secondary market is a detriment for all. As we reported last week, timeshare attorney Mike Finn has never had a Disney client and it is unlikely Timeshare Exit Team has ever had a Disney client either.

Some answers are so logical and simple, they cannot possibly be understood.

Once again thank you to Irene, who explains the timeshare world across the great lake, as you will have noticed there is very little difference to the problems that owners / members face.

In this Friday’s Letter from America, we have another contribution from Eron Grant. In her Letter to ARDA she asks Why does ARDA have a Code of Ethics? This very question was also asked of the RDO, Europe’s equivalent of ARDA. We still don’t have a genuine answer to that little conundrum!

So there we have it, half way through the week and a couple of hard hitting stories, we’ll be keeping an eye on the Tauro Beach story and will bring you the latest as it surfaces. Remember, beware the scam artists, do your homework, check and check again, it will save you a lot of money and stress in the long run.

 

sits vac 1

CUSTOMER SERVICE AGENT
Experience in Bull Shit Essential

TATOC Gone: Kwikchex Set Up New Helpline

So that is the end of TATOC, The Association of Timeshare Owners Committees or the so called Timeshare Association, it is now official that as of 20 July 2017 they are now in official receivership. Harry Taylor and his little empire is no longer, they were unable or unwilling to pay off their debts, according  to TESS who brought the action, the court asked three very simple questions:

  1. “Have you paid your debts”?
  2. “Will you be able to pay your debts”?
  3. “Do you intend to pay your debts”?

As the answer was NO, the court had no other option than to place TATOC in the hands of the Official Receiver.

man_debts
Wonder who this is?

This will be a big blow to ARDA (American Resorts Development Association) who at the beginning of the year during the TATOC conference presented Harry Taylor with a cheque for $30,000 as a contribution for the TATOC helpline.

We have reported before that TATOC was not really on the side of the consumer, how could it be? It was funded by the very industry the consumer had problems with!

Just look at the relationship Harry Taylor and his TATOC team had with MacDonald Resorts, a company that even the RDO had not had any relationship with since 2005!

MacDonald Resorts pursued an aggressive policy of taking over fixed weeks, converting those owners to the points system, which even owners did not want. Harry Taylor ran a campaign stating that this was the best way forward, that it was in the best interests of the owners.

Harry Taylor
Bye Bye Harry and good riddance!

The question is how was it in the best interests of the owners? By changing to the points system from their fixed weeks, which gave them very strong rights, they effectively gave control of the resorts to MacDonald’s. Overnight they changed from being owners with the right to set maintenance fees, employ the management company and basically run their resort, to mere members with no rights whatsoever. Just the right to use subject to availability.

It now transpires that Kwikchex has set up a consumer helpline of their own, this has been announced by the RDO on 24 July. This seems to be part of the Timeshare Task Force, the question is how will this be independent advice considering that they are also funded by the RDO?

task force
The Timeshare Task Force!!!!!

According to the RDO announcement this new consumer helpline will be offering assistance and advice about any company that is not an RDO member. What about offering assistance and advice about their own members, after all most of the problems are with the resorts and developers themselves.

The fact that owners / members who are having problems with their own resorts are left on their own as the RDO will not intervene in any dispute, this leaves those owners with nowhere to turn. This in itself leads to those unscrupulous companies to feed off the vulnerability of owners who either want to sell or just want to get out of their timeshare. The industry itself has created the “scam” market because of it’s own inability to deal with the issues, disputes and resale markets that owners need. Their own greed has been their downfall!

For years, timeshare has been sold, especially in Spain, with total disregard for the laws set in place to protect consumers, this has resulted in hundreds of court cases,along with Supreme Court rulings enforcing the laws that they have themselves flouted. Only last week, a recent ex-member of the RDO, Resort Properties / Silverpoint had five rulings against them in one day.

The RDO themselves have backed up the resorts against these rulings, believing that the judges have interpreted the law incorrectly, (see link).

http://insidetimeshare.com/rdo-trying-scare-anfi-timeshare-owners/

If the industry is to survive, it needs to change how it operates, it needs to listen to the concerns of the owners / members, the very consumers who pay for it, not just chase those companies bogus or legitimate who decline to join their little club. After all, why would law firms such as Canarian Legal Alliance or JCLA & AS pay for membership when it is those members they are taking to court?

We have said this on many occasions, timeshare could be a good product, many have had many happy years of ownership, especially with those resorts that valued their custom. One has to only look at recent events at Los Claveles, for years those owners had no complaint, until Wimpen sold out their management rights to the ONA Group, then it really turned nasty.

The time for change is now, the industry cannot police itself, it is self serving, the likes of Kwikchex running a consumer helpline in the interests of the industry is a farce. There are very few places consumers can turn for truly independent and valuable advice, it has become an even bigger minefield.

If you have any questions or concerns about any timeshare matter, contact Inside Timeshare, if we don’t know the answer we will find it for you. These pages are read worldwide, we are bringing owners together from the USA, Canada, Australia and the Philippines adding more as we go, through their articles and contributions you will find you are not as alone as you think.

transformation-and-change

 

The Wednesday Article from America

Following on from last week’s piece on the RDO’s use of an article in The Spectator, Irene Parker gives us the American take on it and how they are viewing timeshare in Europe.

One thing is for certain, they are looking to us for change in the way timeshare is sold in the USA, we have had many contact Inside Timeshare giving their stories, some are definitely “Nightmares on Timeshare Street”. This title has been used in three articles in the past, with stories that have hit home for many readers.

In this article Irene, interviews Timeshare Insider and author of Timeshare for Dummies, Lisa Ann Schreier, who we welcome as a new voice to our pages.

RDO – Are Unscrupulous Sales Agents a Thing of the Past?

A Timeshare Insider and one of 13 Platinum members respond

notes in hand

By Irene Parker

June 28, 2017

Inside Timeshare published a reality check response to Resort Development Organization’s article “Why Now is the Right Time to Reconsider Timeshare” offering an EU perspective.

http://insidetimeshare.com/rdo-selective-use-spectator-article-timeshare/

It is interesting to note an admission of guilt in this article as to the nature of the unscrupulous timeshare sales agent.

The Chairman of RDO is Susan Crooks, Director of Legal Services and European General Counsel, Diamond Resorts Europe, so the article is even more meaningful, considering her role. I have interviewed two EU Diamond sales agents. The agents said they refused to submit to the aggressive tactics imposed on American Diamond sales agents. One was the sales agent assigned to us when we stayed at Cala Blanca on Gran Canaria.

Here are excerpts from what RDO has to say about timeshare, followed by a report from one of the 13 Diamond Platinum members.

When you think of the word timeshare, what springs to mind? While for some it might be stylish and carefree getaways in your favourite holiday destination, for others it could just as easily be pushy salespeople trying to bamboozle you into signing an unwanted, lengthy contract.  Unfortunately, for a number of years the word timeshare has had negative connotations in the minds of many people, due to the often unethical and unjust way it was sold in the past. This is all changing though as the holiday market goes through a massive shakeup. Timeshare is evolving into something that everyone can enjoy!

In the past a proportion of timeshare was mis-sold to people through unscrupulous sales tactics from pushy sales people only interested in making a quick sale. People were persuaded to sign up for timeshare after lengthy and intense sales presentations which could last for hours. This included parting with large deposits on the same day. Now though, following strict restrictions imposed on developers by the European Timeshare Directive which must be followed by all shared holiday ownership companies operating within the EU, there is a ban on taking deposits on the day of the sales presentation from clients. In addition there is a mandatory 14-day cooling off period between a presentation and signing up for timeshare in which the individual is able to change their mind. The contract offered must also be in the client’s own language.

http://rdo.org/news/now-right-time-reconsider-timeshare/

In the EU and the US, the following groups have formed to protest and support other Diamond members.

  • DRIP website England, over 1,000 British members
  • Diamond Resorts Owners Advocacy 350 members

We seek to provide Diamond Resort members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

  • Club Intrawest: The Owners Group 3300 members
  • Gold Key Owner’s Forum 65 members
  • COPP website: Concerned Owners at Poipu Point
  • Monarch Grand Vacations Owners Group website

All of the above websites and Facebook pages include concerned Diamond members who don’t know where to turn. Most of those contacting Inside Timeshare are existing Diamond members, but complaints from several timeshare companies abound, alleging deceptive sales practices:

  1. Sell Diamond Points,
  2. Cover Maintenance Fees,
  3. Transfer from US to HI points because only Hawaii can rent points or transfer to US because there will be HI assessments (one Diamond member said they were shown pictures in Virginia of decaying Hawaii air conditioners),
  4. Prevent heirs from being stuck with Diamond points (this benefit is already available).  

In an interview with Timeshare Insider Lisa Ann Schreier and Diamond Platinum members Alan and Debbie Callner that took place at Diamond’s Mystic Dunes Resort June 19, we discussed timeshares flawed business model and the consumer’s deplorable lack of timeshare knowledge. Since the timeshare buyer in many cases cannot rely on the honesty and integrity of the timeshare sales agent, we agreed an organized media campaign is the only answer. “The sales agent is always right. The customer is always wrong” seems to be the developer’s motto.

End of Story

jigsaw 4

No it is not

Lisa Ann Schreier, author of Timeshare for Dummies, has worked in the timeshare industry for approximately 20 years.

It was a quiet morning after “Event of a Lifetime” – a Diamond promotion celebration with country music artist Cole Swindell performing to a packed house. The restaurant was open but in transition from Integrity Golf to Diamond management, so the golf course was closed and the restaurant temporarily without a liquor license.

I asked Lisa if she has seen an upswing in predatory timeshare lending over the years. One of the roles of the Consumer Financial Protection Bureau was the enforcement of the Dodd Frank Act which has recently been rolled back by the Trump administration. I asked Lisa if she thought the rollback would lead to even more free-wheeling timeshare lending practices, especially in terms of non-verified income and generous lending limits.

“Timeshare lending has always been freewheeling,” Lisa explained. She provided a true story example told in parable fashion:

This happened many years ago when I was a timeshare sales agent. I was getting to know a gentleman who agreed to a presentation. One of the first things he said to me was, “I need to know if you have accepted Jesus Christ as your savior.” Somewhat taken aback, I informed the man that it might be best if I found him another sales agent as I am Jewish. Intrigued however, I asked the man what led to his conversion. He responded he had been converted in jail and had been released just a month earlier have fulfilled a lengthy jail sentence.

Thinking this was the end of my tour, I sought my manager to inform him that my potential customer was a NQ (not qualified). My manager advised me to proceed. “Proceed? Should I conduct a vacation survey? Will his income history be relevant?” Lisa questioned.

Alan and Debbie Callner and my husband and I sat mesmerized as Lisa shared other incredible and interesting timeshare stories with us as several sales agents filed past us with their potential customers following their Event of a Lifetime.

Alan and Debbie are one of thirteen Diamond Platinum members concerned with Diamond’s sales practices. Seven of the thirteen allege almost identical complaints all having taken place at Diamond’s Polo Towers or Cancun Las Vegas Resorts.

Inside Timeshare encourages our readers to report positive as well as negative timeshare experiences. Alan shared his check-in experience.

Alan was somewhat concerned about the check-in at Mystic Dunes after reading a post from a DRI Facebook Member who said she had been held captive for three hours at Mystic Dunes in a hard sell presentation to buy points after check-in.

In the Callner’s case, Alan and Debbie were whisked through VIP check-in. They were invited but not pressured to attend an update. In place of an update, Marcos came to their room with a gift bag chatting amicably about Orlando and local sites to visit other than the theme parks.

A non-invasive program for Diamond members who really have no desire or need to buy additional vacation points would be a real plus. We hope Alan and Debbie’s  comfortable check-in experience did not happen only because their account had been flagged as a member who filed a complaint with the Arizona Attorney General.

Alan and Debbie filed an AZ AG complaint alleging they had been sold 20,000 additional points by Rick Casper at Cancun Resorts in Las Vegas July 2016, convinced to buy an eighth timeshare contract because of a resale program that months later they found out was non-existent.

Allegedly, “Rick Casper told us we should contact him when we needed to sell points because he had people that would buy them. This was the only reason we upgraded from 30,000 points to 50,000 points. When we contacted Rick earlier this year, we learned from Dan Percy (Rick Casper’s immediate boss) that we could not have been told that and we might be able to sell them through a resale third party. We never heard a response from Rick Casper.”

“In addition, we asked Rick about combining our seven previous contracts into one contract covering all 50,000 points. Rick Casper (allegedly) advised us not to do so as it would be easier to sell smaller quantities of points and inferred he could do so easier having contracts in increments, as when someone wants to upgrade from Gold to Platinum requiring only 20,000 additional points.”

“The thought of being able to sell was a relief.”

Inside Timeshare has received 82 reader complaints. Some expressed only the desire to relinquish, but 53 Diamond members have alleged deceit and bait and switch. Of the 13 Platinum members, six filed almost identical complaints against Rick Casper. A report compiling complaints from all loyalty levels is being prepared. If the timeshare industry continues to deny problems on the front end of the sale, efforts will be directed towards regulators, politicians, law enforcement and the media. At some point the testimonies will be overwhelmingly compelling.

know your rights

The two timeshare owning families at our Mystic Dunes table owned timeshares for a collective 70 plus years. We all agreed, verified by Lisa, timeshare predatory sales and lending has escalated to a level never seen before, perpetrated by more than a few timeshare companies.

“No heat, no eat” is a mantra shared by the eight timeshare agents I interviewed who, at some point, decided their conscious would not allow them to stoop to the level necessary to exist in a timeshare world that has led to thousands of internet complaints and lawsuits.

We hope the new timeshare world order as described by RDO will migrate to America as the timeshare members Inside Timeshare has heard from, clearly feel America is nowhere near the hospitable and transparent timeshare world RDO describes.

In a way, we in Europe seem to be the lucky ones in the timeshare world, we have a system of regulation which is being enforced. It all started with the European Union bring out the first Timeshare Directives to protect consumers, although the industry did lobby for their own versions, the EU has continually strengthened them. Some countries have gone even further and added even stronger regulations, Spain in particular is leading the way.

Some of the regulations brought in and enforced by Spain include: Contracts no longer than 50 years; Floating Weeks and Points Clubs being outlawed; enforcing the 14 day cooling off period and the taking of any deposits even by a third party, within this period.

Another aspect Spain has included and is being used by the courts is the doubling of any payment made within 90 days, where the consumer did not receive all information required by law.

Timeshare could be a good product, but regulation is the key, for too long we have seen in Europe, resorts and developers running roughshod over consumers. Unfortunately we still do have some who only think of themselves, we have highlighted many of them within our articles in the past. The story of Mrs B and MacDonald Resorts, the recent story of the Ona Group at Los Claveles are just two. There must be change and the time for change is now.

Clarity: The Quality of Being Coherent and Intelligible.

Yesterday Inside Timeshare highlighted the plight of owners at Los Claveles resort in Tenerife, our US readers have a similar problem with developers attempting to take over resorts. Their problem is the transfer of deeded weeks to points, rather than the heavy handed actions of the Ona Group. We have also seen this in Europe, where the likes of MacDonald Resorts with the tacit approval of the owners committees association TATOC, are attempting to change all fixed week owners to their ridiculous points system. A system which only allows a stay under one condition “SUBJECT TO AVAILABILITY”.

Over the past few months Irene Parker Inside Timeshares partner from across The Great Lake, has been highlighting the problems that Diamond owners are having. One of the main themes has been the downright lies sales agents have been using to sell more and more points to people who obviously cannot afford it. The use of the Diamond BarclayCard is one tactic they have used, with promises that it reduces maintenance fees. Irene has in previous articles shown how this has devastated people’s lives.

Diamond sometime ago rolled out “Clarity”, supposedly to make everything transparent, today’s article from Irene poses the following question:

Is the Diamond Resorts Clarity Program Real?

facts

By Irene Parker

May 23, 2017

My husband and I stayed over two weeks at Diamond Resorts Scottsdale Links and Los Abrigados this past month. Anxious to hear more about Diamond’s Clarity Program, I asked if I could speak with a sales agent to learn more. Unfortunately, my requests at the concierge desk and emails went unheeded. Disappointed, I approached several existing members asking them for their feedback. I had hoped to hear positive stories.

Two of the families I spoke with did not want to go on record, but Faye and Mike Hanrahan from New Jersey shared their experience with me. I probably picked the wrong couple because they are former Monarch owners. Diamond has pursued former Monarch owners to give up their deeded timeshare week in exchange for non-deeded “right-to-use” points. In addition to Monarch, ILX, Intrawest and now Gold Key face the same battle in an attempt to hold onto their deeds.

Here’s what happened at Los Abrigados in Sedona according to Faye and Mike:

We had our sit down. We were told we have no way out of Monarch unless we spend approximately $10,000 for the equivalent of 6,000 Diamond vacation points with either a $1,400 maintenance fee or, if we signed a contract that same day, an $871maintenance fee. After we refused the first sales agent, we were introduced to an agent who said he was an original Monarch owner, but now worked for Apollo, although he had on a Diamond name tag. It was because he was with Apollo he could offer a half price on maintenance fee offer if we signed before leaving the room. Already familiar with timeshare, we knew there is no such opportunity for one owner to have half off the company’s maintenance fee. They offered to help by opening a Diamond Barclaycard for $3,995 put up by Barclays. The deal was to pay $39.95 month for 23 months to buy a “Club Combination for Life” program. After 23 months we were told we could use the $4,000 to buy into Diamond or Barclays will “zero out the debt” having paid a total of $918.85 at the end of 23 months. We of course could continue to use the credit card. Do you have any suggestions for getting rid of this timeshare?

Pressure to give up a deed is a frequent complaint. Once you give up your deed, the Diamond owner is no longer allowed to rent using a third party rental agency or website.

But back to Clarity, which is about accountability, transparency and respect for the customer. In the spirit of fair and balanced reporting, here are some excerpts about Clarity provided by Maya Pogoda, PR spokesperson for Diamond resorts.

Before we begin, I should mention that Inside Timeshare has been hearing from Diamond members on almost a daily basis. The majority of complaints received have been about upsells to existing members, even Platinum members, as per the individuals who reported to us, for the following reasons:

The only way to sell Diamond points is to buy more points because only Platinum members can sell their points.

The only way your heirs don’t have to keep up with maintenance fees is to upgrade to the next loyalty level. One family bought more points for this reason only to be told by the next agent at a subsequent presentation this benefit is already available, as she pointed out in a guidebook.

You should not have bought US Collection points because you won’t be able to book Hawaii (if in Hawaii) or you should not have bought Hawaii points because Hawaii maintenance fees are going to increase dramatically (if on the US mainland).

The only way to be eligible for a $.30 maintenance fee reduction is to upgrade to the next loyalty level. Only Platinum members can use points to pay maintenance fees at $.04 per point.

You need to buy more points because you can’t do anything with the small number of points you purchased.

Member stories are listed in our Barclaycard article

Timeshare and Barlcaycard in the US

Here is Diamond’s perspective on Clarity from PR spokesperson, Maya Pogoda. Her comments are from discussions we had in January and were previously reported.

“We have been piloting the various elements of the Diamond Clarity program for some time,” Pogoda explained. “Now that we gained the confidence that each of these pieces were effective, we were able to roll out this cohesive, national program that seeks to enhance the overall customer experience when purchasing and holding a vacation membership. Diamond Clarity will rewrite industry best practices by increasing transparency for the consumer and accountability for our team members.”

Pogoda noted that 70% of its sales are to existing members, however, Diamond Clarity “will improve the overall customer experience by increasing transparency for the consumer and accountability for our team members. At Diamond Resorts, we are always working to provide our members with the best possible vacation experiences. This focus on hospitality and creating lasting experiences has made Diamond Resorts an industry leader. We have always believed that customer satisfaction creates loyalty. So while the definition of customer loyalty has not changed, our commitment to finding new ways to drive customer satisfaction to create loyalty evolves constantly. Diamond Clarity is evidence of that.”

Creating a Consumer Advocacy Channel within the company’s corporate headquarters, to quickly address any issues or concerns members may have. This new platform will allow Diamond Resorts to maintain the highest standards of service in the industry.

https://www.loyalty360.org/content-gallery/daily-news/diamond-resorts-international-raises-the-bar-on-cu

No one doubts there are are Diamond members who are sold honestly and fairly, but over 250 Diamond member families have bonded together through our advocacy Facebook to support one another as we fight off endless up-sell attempts that have driven families further and further into debt.

To date our Advocacy group has received and assisted the following complaints.

Our Advocacy Efforts Statistics Update

75 Inquiries for assistance

55 Formal interventions complaints filed or assisted with

Reasons for 75 complaints as provided by the complainants

34 Sold by deception and bait and switch

09 Barclaycard upsell/predatory lending

02 30 cents to convert to MF relief (non-existent program)

06 Switch back from HI to US Collection or vice versa

06 Maintenance fees increases

02 Survivor benefit program (non-existent as already available)  

08 Bought more points told it was the only way to exit the timeshare

08 Lack of Availability

We seek to provide Diamond Resort members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to

advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

According to Maya,

Diamond Clarity is not limited to just one state, it’s a national program that includes four new operational initiatives. One of these initiatives is recording quality assurance sessions subject to consent from purchasers, to review compliance with all policies and procedures, and to augment and enhance the company’s sales and quality assurance training.  The company has invested in technology to ensure that these recordings can be archived and searchable. Recording sales presentations would not meet these objective and thus are not currently part of the Diamond Clarity Program.”

The recording of the QA session is the biggest sore point Diamond members have with Clarity. Many of our complaints include the sales agent advising the buyer not to say anything about an exciting new program because “The program is not public yet so I could lose my job if you tell anyone.” Arizona allows the recording of the sales session but few buyers will go to the trouble.

Marjorie Menacker’s experience is an example of this. To date, Diamond has denied her release.

http://insidetimeshare.com/another-nightmare-timeshare-street-client-experience-diamond

We end with some member advocate comments as to why these upsold members are wary.

inspired advocates

Irene Allen

Jan 28 (5 days ago)   

 http://insidetimeshare.com/timeshare-news-across-atlantic/

This new program by DRI is a very predictable step after the Arizona Attorney General’s action. If Clarity is about transparency, why does Maya not once reveal the only reason the company issued the program is because Diamond is essentially under state supervision in Arizona after the issuance of an “Assurance of Discontinuance” after over 400 complaints received claiming Diamond violated Arizona’s Consumer Fraud Act.

 DRI is obligated to demonstrate cooperation and compliance to new disclosure requirements by the AZ AG, but the company will do nothing for existing owners because they purchased contracts during the “Murky Stage”

“Clarity” does not have any provision of fixing the existing and growing problems which are flooding the courtrooms all over the world where DRI operates ….

  1. Regarding recording the QA sessions by DRI, this should be only offered if attendees, who are, according to “Clarity“, 70% existing owners, be allowed to do the same in order to establish a level playing field. Otherwise it is a trap participating owners will end up in, because it will give DRI additional defense tool in the courtroom.
  1. Regarding creating a Consumer Advocacy Channel. This Channel should have consumer rights attorneys and secret observers not employed by DRI in order to eliminate conflict of  interest.
  1. Regarding increase training to frontline personal. The frontline personnel had superb national training during the “Murky Stage”. How else can you explain the fact so many owners all over the world had exactly the same upsell by deceit and “bait and switch” during sales presentations? Many of our 250 Facebook member families claim sales representatives all over the world presented exactly the same falsified and misleading comments in order to entice owners to buy additional points. The name of the national sales training program should be: “101 ways how to deceive owners during sales presentation process and increase the volume of sales.”

Second member comment

I realize we are all skeptical about “promises” made by DRI, but this program has the potential of making a positive impact on our relationship with DRI.

Third member, a Diamond member and an attorney

  • Is the idea that none of these rules were previously in place?  It appears to me these are designed as Diamond CYA’s going forward, “we have a recording” or “there as an observer” or “contact the consumer advocacy channel within __ days”.  For Diamond to say the allegations we all experience did not happen.  

What does this accomplish for the victims of the bad business practices from the past?

  • Recording Quality Assurance sessions, subject to consent from purchasers, to review compliance with all policies and procedures, and to augment and enhance the company’s sales and quality assurance training.
  • Creating a Consumer Advocacy Channel within the company’s corporate headquarters, to quickly address any issues or concerns members may have.  This new platform will allow Diamond Resorts to maintain the highest standards of service in the industry.
  • Increased training of frontline personnel.  All sales and marketing personnel will take part in quarterly training exercises to reinforce their awareness, understanding, and compliance with all sales and marketing rules, principles, and practices.
  • Regularly placing “Consumer Engagement Observers” at sales presentations to continuously provide the sales organization with feedback necessary to achieve constant improvement.  
  • I would suggest these are great improvements to the training and consumer friendly positions Diamond should have had all along.  It does nothing to help people who have already suffered with no recourse from Diamond.
  • If their product was so great, Clarity would be evident within the first 6-12 months of an owner’s experience with the company.  It would be clear that this is “everything they said and represented” or it is “nothing that I was promised” and the consumer would still have options to exit, sell or rescind on some compromised plan. The longer you wait the less you retain.

I am not impressed.

Fourth comment anonymous due to Litigation

Enforcement of DRI “PROMISE” is difficult, unlikely, and merely a smoke screen to generate a false sense of security regarding oversight. It is another set of unenforced regulatory promises which incidentally spawned the crisis currently engulfing Diamond owners. The paltry AG financial agreement and appurtenant agreements simply demonstrate that the AZ AG is taking steps to protect itself from accusations of inaction.

Their behavior is reminiscent of the legal machinations demonstrated by ADRE and California Department of Real Estate. Complainants with ADRE regarding fraudulent practices at Diamond are told that such a complaint is an employee/employer dispute.

When filing complaints with RE regulatory agencies, it must be understood that determinations that deflect the fraud accusations are made to avoid costly investigations. This embraces the policy of waiting for some catastrophic event to prompt unavoidable enforcement action. It does not eliminate the need to continue to create a public record of these complaints, and legitimate demands to be made whole from recovery funds. Misleading determinations by these agencies should be challenged in order to demonstrate the lack of responsible enforcement pertaining to regulatory obligations.

Fifth anonymous member

If we only hear one side of the story or information how are we truly being informed? That is what happened with the hard sales only hearing their side. Our Advocacy members and Diamond need to hear and listen to both sides instead of the constant media spin.

You can share.

Sixth anonymous member

I’m afraid I don’t have much hope that this “Diamond Promise” will change much. I purchased a Sampler package in Sedona in 2012 and annual points the next year in Las Vegas. As best as I can recall, the procedures enumerated in the “new” Diamond Promise existed then, and still I was misled on some important issues.

The Diamond Clarity program has no mechanism which commits the vacation counselors, sales managers, and quality assurance officers to the Promise. In other words, there is no effective enforcement mechanism. Such a mechanism must impose a cost on the seller when the promise is violated.

The economic analysis of warranties has shown that a product sold with a warranty creates an incentive for companies to improve product quality. Reductions in the level of quality – like the misleading sales information in the case of timeshares – leads to higher warranty costs and thereby penalizes such behavior. We have good reasons to believe that in the absence of warranties high quality products get driven out of the market, while low quality products are driven out when warranties are used.

This new program depends on the trust in and good will from Diamond managers. But this is the same group that is incentivized to increase sales and revenue for the organization.

Seventh anonymous member

Promises are only as good as the party providing the assurances. I too see no real means of enforcement, and if anything this could provide an excuse for relaxed oversight by regulators.

I have been pressing the AZ Dept. of RE for 3 years to take enforcement action against DRI’s brokers.  It has been clearly demonstrated that they are negligent in discharging their responsibilities pursuant to RE statute.

I would recommend that owners look at filing a claim with ADRE as complaints are mounting regarding DRI behaviors.

Eighth anonymous member due to litigation

Clarity is definitely a meaningless program – except to bolster Diamond’s position in court.  I can hear it now – our QA monitored sessions prove no widespread fraudulent practices.  

Agents will know when they are being monitored or recorded so they will be on their best behavior.

Shacking hands

Will there ever be a day when we can all get along by communicating and responding to voices of the concerned?

Once again thanks to Irene and all who contribute from the other side of The Great Lake, one thing is for certain, owners on both sides are starting to see that by joining together they can make a difference.

To those owners at Los Claveles, you do have support, we only need to bring it together.

getting together

If you have any comments on any article published or would like to contribute, Inside Timeshare welcomes you.

 

TATOC: The Fallen Angel of Timeshare.

TESS has published the court judgement in the case they brought against TATOC and Harry Taylor, this follows the publication by TATOC remarks made about TESS.

tess

Judgement against TATOC

TATOC accused TESS of running a cold call campaign and calling them a “scam” company, this verdict is very damaging for Harry Taylor and TATOC, which we know has now gone into administration.

tatoc logo

The trial took place at the Liverpool Civil and Family Court on 15 May 2017, the defendant Harry Taylor did not attend.

The court were satisfied that liability was established and that s1 Defamation Act 2013 test had been met. The court ordered the following:

  1. Judgement be entered for the Claimant.
  2. The Claimant is awarded:
  1. £75,000 by way of general damages to be payable forthwith;
  2. £100,000 by way of special damages to be payable forthwith;

The Defendant shall pay the claimant’s costs of and occasioned by the claim summarily assessed in the sum of £100,000 forthwith.

The court also stated that if the defendant disobeys the order they would be held in contempt of court and may be fined or have their assets seized.

So a very expensive day for TATOC. Well they did ask for it.

On Tuesday 16 May TATOC posted on FacebookTimeshare Association (Timeshare Owners and Committees) (“TATOC”) and its Chief Executive, Harry Taylor, have been subjected to many unfounded allegations in the social media and elsewhere to which neither TATOC nor Harry Taylor have responded, concentrating on the core business of TATOC which is to represent and protect the interests of timeshares and committees”.

Harry Taylor
HARRY TAYLOR

https://www.facebook.com/TheTimeshareAssociationTATOC/?hc_ref=PAGES_TIMELINE&fref=nf

This author posted several comments, which began a string of other comments, for some reason it is no longer on there, the only comment is from someone who say they met Harry and found him a gentleman, with Harry thanking him for his kind words!

This author stated that Harry Taylor was a former Director at Diamond Resorts European Collection Limited, his reply was he was never a director. Well according to company house records there was a Henry Taylor, along with the same birthday as Harry, could it be a twin brother? I think not, after all Prince Henry Windsor, is known as Prince Harry!

Henry Taylor
His Twin Brother HENRY TAYLOR

Then when we look at the director records of company house it lists Harry Taylor’s directorships, lo and behold Diamond Resorts European Collection Limited is listed along with his others including TATOC.

So apart from duping The House of Lords, Parliament, the EU, Citizens Advice and others into believing that he and TATOC are or rather were, the VOX POPULI of timeshare owners he denies the recorded fact he is listed as a Diamond director.

https://beta.companieshouse.gov.uk/officers/MRMXHV_gMruFstqlmrHwElEOnj0/appointments

https://beta.companieshouse.gov.uk/company/02930567/officers

So who do you believe?

The author also asked if Harry Taylor was such a champion of timeshare owners, why did he back MacDonald Resorts to the hilt when they “forced” fixed week owners into their points system, saying that it was the best thing they good do and it would be better for them?

Well we all know about MacDonald’s, this company has not been a member of the RDO since 2005, yet were a staunch supporter of Harry Taylor and TATOC. I leave it to you to decide why?

MacDonalds are one of the downright ugly as the late Sandy Grey would say in his piece “The good, the bad and the ugly of timeshare”.

Ugly is not really a word I would use, despicable is more like it with a few profanities thrown in. After all Inside Timeshare has been highlighting a case of an 87 year old lady who is house bound and being chased for maintenance she does not owe. This has been passed to debt collecting agency, Network Credit Services in Scotland and they are threatening to take her to court.

So that is that, if they don’t pay what the court has ordered, which given their present financial difficulties, could we see Harry and the other directors losing their personal assets?

siezed

Inside Timeshare looks forward to the next episode of TATOC: The Fallen Angel of Timeshare.

We welcome your views and comments, so do get in touch and share with the rest of the timeshare community who have been misled over the years.

 

Welcome to Monday and a Happy Birthday to the National Timeshare Owners Association

Welcome to our Monday article, we start with some news from Europe, Canarian Legal Alliance has been at it again. More news from the courts in Tenerife finding for CLA clients against Silverpoint.

On 2 May, the judge presiding over The Court of First Instance No 5, ruled the contract these clients had contained several infringements and declared the contract null & void. The judge also ruled they should be awarded over £25,957.79 plus the return of their legal fees and legal interest. In this case the main infringement was the floating weeks. The Spanish Timeshare Law 42/98 was reaffirmed by the Supreme Court, a timeshare contract must include a specific date, location and period.

The following day, the same court declared yet another contract from Silverpoint illegal under law 42/98, this infringed the length of the contract. The Supreme Court on numerous occasions have stated that under the law no contract can be over 50 years. The judge in this case again declared the contract null & void, ordering Silverpoint to return over £8,856.71 plus legal fees and legal interest to the client.

Canarian Legal Alliance also received a visit from the Kavli Family, who had their Anfi contract declared null & void awarded back over 39,413€ plus legal interest. Their visit while enjoying a relaxing holiday was to thank the entire team at CLA for all the work they put in to resolve their situation.

Kavli

On another note, this weekend saw the awards presentation of the Canary News Business Awards. Canarian Legal Alliance won the the award in the Service Category, with the Head of Operations, Csilla Nazali being awarded Business Person of the year, this was accepted on behalf of the entire CLA Team. So congratulations to them.

It would also appear that our “Fake Law Firm” the Litigious Abogados family have a new member, Abogados Amable & Garcia. The website is very much like all the others, accept they have a few new photo’s of “Lawyers” with some new names: Juan Hernandez Amable, Armando Ignacio Garcia and Ramon Quemon Cremul. These have not been traced on any Bar Association register. Even the logo on the website is a rehash of the Abel Garcia one. More on this as the information starts to come in.

abogadosamablegarcia-amable-garcia-logo

So on we go with the NTOA article, this follows the news that TATOC, the association that is supposed to represent owners committees, is going into administration. As you will see from the article, there is a difference between the two organisations. The NTOA is independent of the industry, whereas TATOC was funded and run by the industry for the benefit of the industry and not you the owner’s / members. After all we know that Harry Taylor took up his position with TATOC while still a senior figure with Diamond Resorts Europe. We also know he supported MacDonald Resorts to the hilt against owners, when MacDonald’s decided to remove all fixed week owners and replace them with a points system, legal action on this is still ongoing. Somehow we think that is a conflict of interest and not conducive to being “independent”.

stop press 1
Just before publishing today’s article, ARDA once again unleashed its powerful propaganda arm in retaliation against Don and Irene’s FOX Property Man interview with Las Vegas attorney Bob Massi. This was Don and Irene’s attempt to warn the public about Diamond Resorts points not being able to be listed with a member of the Licensed Timeshare Resale Broker Association. A timeshare member can list any major timeshare except Diamond Resorts with any of the 64 members of the LTRBA. The members feel the restrictions Diamond places on the use of secondary points are more onerous than any of the major timeshares they do list.  

You decide the merit and purpose of this interview. The industry continues to ignore the secondary market preferring to promote surrender programs. While the elderly are often mentioned, many young families who feel they were defrauded on the front end of the timeshare purchase have reached out to Inside Timeshare to let their voices be heard.

http://wjla.com/features/7-on-your-side/7-on-your-side-uncovers-the-smart-way-to-break-away-from-your-timeshare

One of the many Diamond Advocates has reached out to the ABC reporter to offer a 101 in Truth. Why Diamond will not loosen its restrictions so that a member can actually sell their timeshare is a mystery.

Our National Timeshare Owners Association 20th Anniversary

NTOA – A Timeshare Member’s Only Voice

Lobbying

By Charles Thomas and Irene Parker

May 8, 2017

European timeshare member lobby efforts are in a state of upheaval due to the bankruptcy of TATOC. It is not always easy to determine if an organization is on the side of the timeshare member or on the side of the developer. One thing is clear. The timeshare developer is not on the side of the member when the interest of the member is at odds with the developer.

The National Timeshare Owners Association in the US is one timeshare member/owner organization unquestionably on the side of the owner or member. As the industry moves towards points, timeshare buyers don’t “buy” or “own” anything. I will use “member” from now on when referring to timeshare purchases.

Timeshares today are mostly a “right-to-use” program. Buyers “join” the program. Unlike a country club that charges a nominal initiation fee upon joining, a timeshare purchased directly from a developer usually involves an initial outlay of $25,000 to over $100,000. Unlike a country club, you can’t cancel at whim.

Signing a perpetual contract without a secondary market, or a limited secondary market at best, has given rise to a robust transfer agent scam industry and has been a boon for timeshare lawyers assisting those sold by “deceit, concealment or bait and switch”, defined by the FBI as White Collar Crime. There have been numerous lawsuits.

Timeshare developers have been unwilling to address the need for a secondary market, preferring to focus on voluntary surrender programs, which are not guaranteed. Often members must grovel before the developer seeking release from a timeshare they no longer need or want.

This unwillingness to allow a legitimate secondary market could lead to the industry’s demise. As one member of the Licensed Timeshare Resale Broker Association told me, “Many of the calls to our office begin with – my parents got roped into this timeshare.”

Timeshare has had its share of ups and downs over the years. My husband and I bought our first timeshare in 1984, so we have ridden the waves. Never have I seen such an upswing in predatory lending and aggressive strong arm selling tactics. Never before has there been such a need for an organization that truly and purely is on the side of the timeshare member.

I asked Greg Crist, CEO of the National Timeshare Owners Association to describe the organization in a nutshell.

NTOA is a source of real and unbiased information and education. Over the organization’s 20 year history in the timeshare community, we have seen many ownership programs develop and later change. For example, developers have been converting to points programs from deeded intervals for several years. There are other major changes happening in vacation ownership and often owners are not keeping up with those changes. Our role is to help educate those owners (our NTOA members), assisting them to better understand their current ownership benefits”.

“Advocacy is another area we focus a lot of attention on in the United States, Canada and now Mexico. We work with law enforcement, regulators, legislators and attorneys, assisting in consumer protection and again educating all stakeholders on various threats to consumers that exist in the marketplace”.

“Finally we do everything we can to encourage owners to get the most beneficial interest out of their Vacation Ownership. As timeshare owners ourselves, we feel these are the three areas that owners typically seek knowledge and support from us.”

gregcrist600
Greg Crist: CEO NTOA

Inside Timeshare previously published an article about NTOA’s efforts chasing fraudulent timeshare transfer agents caused by the limited secondary market. This is one area the NTOA and the timeshare developer lobby organization ARDA share a common interest. As NTOA works so much behind the scenes, many timeshare members are not even aware of the organization’s existence.

We hope that will change as we launch a membership drive.

Here is one example of how NTOA worked with Eagle Crest in Oregon to stop this particular timeshare transfer fraud.

http://insidetimeshare.com/timeshare-hoa-collections-agent-shares-experience/

As to the demise of TATOC in Europe, Greg expressed some dismay over the demise of this organization.

“The NTOA has worked with TATOC in identifying a number of rogue resale and secondary market companies over the past several years. To that end, our staff has shared intelligence and best practices for consumers and for foreign purchasers of timeshare intervals. We have always considered TATOC a partner in the war on resale fraud.”

I posed the following questions to Greg:

What can a timeshare member do to promote legislative changes to reduce the volume of complaints about aggressive selling and predatory lending?

Greg: The various state legislative processes are often fast moving and difficult to keep up with. Having success in this area requires a grassroots effort in states where owners reside. The optics that many legislators have is that our owners/members are not voters in the states where industry lobbying is prominent. We have to change that perspective so that elected officials are more receptive to the voices of owners.

What is NTOA’s three to five year plan?

Greg: NTOA is in the final leg of its expansion plan in North America. We have been working in Canada for the last three years and began working in Mexico in 2016. This year, we are participating in two industry conferences in Mexico and intend to have a consistent presence there going forward.

To accomplish this part of our mission, we rely on close relationships with other associations in those countries. This includes the CVOA, CARE, ASUDESTICO and ACLUVAQ. In working with partners, we can not only better assist our members/owners but also promote regional tourism as well.

Is there anything NTOA can do to promote a legitimate secondary market?

Greg: The secondary market is a very complicated problem and no one-size fits all solution will work. The NTOA is working with the C.A.R.E. resale task force to develop a better understanding of the barriers, challenges and opportunities for owners and HOA’s.

When you support the NTOA, you are supporting the only recognized independent association in North America supporting timeshare owners.

ntoa-logo

Timeshare Advocacy needs more member voices. We look forward to hearing from you. For more information about how to join NTOA, here is their website.

https://www.ntoassoc.com/

NTOA has assisted many of our Inside Timeshare readers through member supported advocacy groups. We have several upcoming articles contributed by timeshare members reaching out to the general public and to current members by sharing their story hoping to promote increased awareness.

Diamond Resorts Owners Advocacy is one Advocacy Group Inside Timeshare supports. We hope other timeshare member groups join the cause.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://www.facebook.com/timeshareadvocategroup/

We seek to provide Diamond Resort members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

Inside Timeshare would like to thank Greg Crist, CEO of the NTOA for his contribution to this article, as usual Irene has done a superb job of conducting the interview.

We would also welcome any views or comments on any article published, it is your voice, use it.

your voice