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Ivan Pengelly

letter from america

Friday’s Letter from America

Welcome to this week’s Friday’s Letter from America, we continue with another chapter from our traveling writer David Franks, this week it is entitled Miami Vise, edited by Irene Parker. But as usual we begin with some news from Europe.

eu news

Back in May Inside Timeshare reported on some very nasty events in Tenerife, this involved the former Wimpy resort Los Claveles, which was subject to a management buyout by Ivan Pengelly in 1998. Over the years the resorts operated by Wimpen (Wimpy Pengelly) had very good relationships with the owners and the owners committee, this all changed when Pengelly sold out to the Ona Group. (see previous articles).

But there may just be a glimmer of hope on the horizon, it was announced this week that the arbitration process has completed and a judgement has been made. It is in total favour of the owners committee, that the Ona Group, Wimpen and the FNTC, are all in the wrong. The owners committee is legally constituted and has all the rights to run the resort. This means everything must be handed over to the committee, that Wimpen (Ona Group) have no right to collect or demand maintenance fees.

It now just needs to be seen if these companies comply with the Arbitrator, if not the committee will then have to resort to the Spanish Courts to enforce the judgement. We wish them all the very best and hope that this sorry tale will be over very soon. More on this as and when new information comes in.

http://insidetimeshare.com/los-claveles-return-bad-days-timeshare-tenerife/

http://insidetimeshare.com/los-claveles-battle-goes/

http://insidetimeshare.com/horror-weekend-los-claveles/

Now for some news which is proving to be rather disturbing.

Justice4 the claims company owned by Lee Roy Pallister, which went bust recently but re-emerged as Hello Consulting and Tucola Ltd, with his wife as named director, has been taken over. Could this be good news for all those clients who paid Justice4?

Unfortunately that may not be the case, the take over is by ABC Lawyers, yes, you did read that correctly. Mark Rowe of Monster credits, Hollywood Marketing and Jive Hippo fame is now owner of the former Justice4!

http://insidetimeshare.com/monster-credits-associated-companies-summary/

Loyalty: No Such Thing in Timeshare

The TCA (Timeshare Consumers Association) whole heartedly endorse this, not surprising considering the TCA is also owned by Mark Rowe.

What also has to be remembered is Mark Rowe was at one time a senior sales manager for Resort Properties / Silverpoint under Mark Cushway, now look at the history of that company! Also Lee Roy Pallister is another ex-timeshare salesman. We leave it up to you the reader to decide what the implications of this will be. We think we already know what they are likely to be!

Yesterday Inside Timeshare published an article about Anfi, just after publication, news came in of a sentence which had been issued by the court, it would seem that even though it is August some people are still working.

Another loss for Anfi, at the moment we do not know the infringements ruled upon, but it is more than likely the usual, either perpetuity, floating weeks or points. In this case the ex-member has been awarded 37,224€ plus the legal fees and the court also awarded back all maintenance fees that had been paid.

Do you still believe what Anfi say, that they are not losing any court cases?

Now on with this week’s Letter from America

Our DRI Misadventures

Chapter Four: Miami Vise

miami

By David Franks

August 11, 2017

For background, you might wish to read the first three chapters:

Chapter 1: Vegas, Baby! — http://insidetimeshare.com/fridays-letter-america-5/

Chapter 2: Missouri Loves Company — http://insidetimeshare.com/fridays-letter-america-10/

Chapter 3: Stand Back. These People are Professionals  —http://insidetimeshare.com/fridays-letter-america-12/

(You might not. The annoyance is epical.)

April 2016 arrived. Never mind the showers; my lovely wife and I were going on a Diamond Resorts International Dream Holiday to Miami, Florida and the western Caribbean!

We started the adventure on Tuesday, April 5. I shall note at the outset that it was road and bridge construction, not DRI that turned the drive to the airport into a slightly mobile parking lot.  XNA in Bentonville, Arkansas is a lovely little airport.  It is expensive to fly in and out of XNA, but the cost was covered in the Dream Vacation package.  Score two for DRI.  Keeping their intervention to a minimum works wonders.

We arrived in Miami without incident, unless changing planes at the Houston airport is an incident. We made our way to the Penguin Hotel in Miami Beach, a nice old place on Ocean Drive in the historic South Beach Art Deco District. We had selected the hotel because of its age, and because it was possible (though not easy – see Chapter Three) to get an ocean-view room.

We arrived at the hotel to find that we did not have a room there. Somebody from DRI had decided to “upgrade” us to a brand-new room in the President Villa, a newly-remodeled building. We talked to a couple of hotel managers, met a couple more concierges, and confirmed that our reservation for an ocean-view room was in underlined capital letters in their reservation book.  Having been made aware of their faux pas, the helpful DRI people attempted to mollify us with a $100 certificate for dinner at a rather nice little bistro (double the regular value of $50). We were not mollified, but we accepted the certificate.

Unfortunately, we would not be able to have the favor of their “upgrade” corrected immediately, as there were no rooms available in the Penguin until the next day. So, guided by a helpful DRI minion, we excursed from the Penguin along a dismal alley route to the President Villa, a former office building next to the President Hotel on Collins Avenue. The conversion to residential use was not impressive. Our room was so awkwardly designed as to be uncomfortable; the bathroom would not have been even adequate for a modern resort guest. The ocean view I had struggled to get was of course not available, and the slight smell of fresh paint was no compensation. When we compared the President Villa to the Crescent Resort – and even to the dinged-up but charming Penguin – we felt that we were being treated as second-class guests.

On the other hand, the President Villa – despite its lack of accoutrements consistent with a nice hotel – did offer, under the same roof, exotic car rentals and the services of a psychic/fortuneteller.

gypsy

While we were unable to see the ocean, we were able to see from our window an endless stream of people taking selfies standing next to or sitting in Ferraris and Lamborghinis, presumably with permission.  We declined the opportunity to have a tarot reading, as we already suspected that our future with DRI was not becoming less bleak.

We trundled back over to the Penguin the next morning and took possession of our ocean-view room in time to attend a luncheon provided by DRI prior to a mandatory “buyer update” meeting that afternoon.  The luncheon, set up in the lobby of the Penguin, was actually rather pleasant (DRI managed to not interfere), and we met a few Diamond Resorts members who made a good show of not seeming like victims.

We eight or so members then went next door to the Crescent Resort and up to the penthouse, where over the course of a couple of hours we were told a couple of things that started out interesting but have since turned out to not be true: that, as Gold and Platinum members, we would be receiving a tablet computer preloaded with DRI-related software, which would enhance our owner experience; and that DRI was looking at adjusting maintenance fees based on actual resort usage, which would reduce some members’ fees (“Like ours?” I asked. “Like yours,” they said) because there’s no need to pay so much to maintain facilities one doesn’t use. Oddly enough, they didn’t try to get us to buy more membership, but they did make us stand around on the roof deck for quite some time for no apparent reason.  Particularly given the lack of veracity of the “buyer update”, we would have been better off using the afternoon thus occupied for sightseeing instead.

[Note from Irene: Maybe they read Chapters 1, 2 and 3?]

Our only interaction with a DRI concierge as such was an attempt to find the nearest Walgreens where we could get a prescription filled. He didn’t know, and he guessed wrong.

We had a good time during the remainder of our stay in Miami Beach. We had a nice bus tour, visited Calle Ocho, and enjoyed the meal at the bistro, which ended up costing a little over $100. The Penguin is a perfectly good hotel if your expectations are in line with what an old hotel has to offer. The room was fine – its ocean view was just as good as from a newer hotel – and its cafe provided a good breakfast. As it turned out, we were not charged for the upgrade to an ocean-view room. I hope the Penguin didn’t end up eating a loss caused by DRI’s interference.

group

Important points this week:

  • Although I will not attribute the change in our room reservation to malice or perversity (but what’s left?), I will note that I had explained at some length our interest in the Penguin as a historic hotel as well as our interest in an ocean-view room to everybody I talked to, and our reservation had been emphatically logged.  Calling the change an “upgrade” was a little perverse, however.
  • The Crescent Resort is a DRI property. The Penguin Hotel and the President Hotel are “Club Affiliated” properties.  DRI does not mention the President Villa at all; apparently they prefer to surprise unsuspecting guests with it.
  • Renovation tip: never hire DRI to oversee or approve of a building makeover.
  • Except for the meddling in Miami – which was the only real opportunity DRI had to screw things up –  the Dream Holiday, once underway, went well, despite the fact that it involved a seven-day Carnival cruise (which, apparently amazingly, came with an ocean-view stateroom).  My lovely wife and I thought the Dream Holiday was a good value at 7,500 points, and we saw no need for DRI to misrepresent the potential retail value of the hotel room.
  • Subsequent mentions of the tablet computers and the purported maintenance-fee adjustment to DRI customer service indicated that DRI had never discussed them with the front people at all.  Upon escalating the issues, it turned out that the tablets were supposedly an inducement for brand-new members, rather than an amenity for existing members.  One of the people I talked to said it sounded like I should get a tablet, and he would check into the matter and get back to me. (He never did.)  Based on several reactions at escalated levels of customer service, the supposed maintenance-fee adjustment was a total fabrication.
  • More concierges!  (DRI seems to be a tad lenient in bestowing the title of “concierge”, if my understanding of the office is correct.)

plane

Well, there you have it. David Franks, our intrepid travel writer, is safely back home no doubt planning his next Diamond adventure. Contact Inside Timeshare if you would like to share your Airbnb, Diamond, Bluegreen or Wyndham travel experiences. Canadian postings tell us Diamond is allowing some users to use their Diamond points to book AirBnb. As they say, if you can’t lick them, join them. More on that as we investigate further.

Contact Inside Timeshare or Diamond and Bluegreen member supported Facebooks if you would like to become an Inside Timeshare contributor.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

This Bluegreen Facebook page of 1,670 members, Sales Team Reviews & Update/Sales Presentation Experience, is for the benefit of the members, corporate Bluegreen personnel and sales agents working towards a more honest and transparent sales process.

https://www.facebook.com/groups/1718664518412381/

This Bluegreen Facebook page seems to be a sort of self-help Facebook for members helping members.

https://www.facebook.com/groups/180578055325962/

So there it is, the end to another week, Inside Timeshare again thanks all contributors to the articles, we also thank those who have sent in details on their dealings with some of the companies that have featured. Without that information it would be difficult to give you the facts.

Have a great weekend and join us again next week for more news and truthful facts on the murky world of timeshare.

weekend02

important news

Horror Weekend at Los Claveles

los claveles logo

Over the past week Inside Timeshare has been running the story of the diabolical goings at Los Claveles in Tenerife, things have now escalated to a new level. Carol Parkinson aged 71, was at the resort speaking with another owner at the pool bar, 4 Police officers, one can only guess they were from Policia National, they proceeded to arrest her. This appears to have been orchestrated by the so-called management company Ona Group.

At 1:52pm on Saturday 27 May, Inside timeshare received the following from the Club Chairman Albert Fletcher:

Dear CHARLES

We have a situation.  Carol Parkinson the Club President has been arrested on the Resort by 4 police officers.  She is at the Adeje national Police Station.  She is waiting for an interpreter.  She is accused of Criminal damage but has no idea of what they are talking about.  On Thursday she was assaulted by an Onagrup employee and had a bruise on her arm.  She attended the hospital and made a complaint to the police.  We think that an accusation has been made to get there own back.

Our solicitor is not answering his phone being a week end.  They are threatening to keep Carol locked up until Monday,  why we do not know.

She is in desperate need of an English speaking solicitor at the Police Station.  Can you help with finding one at short notice?

Thanks

Albert

Sent from my iPad

This is a very disturbing turn of events, it is a very severe escalation of the battle going on for control of this resort which is governed by the Owners Committee on behalf of all the members and owners. This is in accordance with communidad rules and the constitution of the club.

The resort for around 25 years was managed by Ivan Pengelly’s company Wimpen, after a management buyout from Wimpy. Los Claveles was a very rare phenomenon in the timeshare industry, being one of the very few where the owners committee worked closely with the management company. In fact there are no known adverse comments or complaints about the resort, which boasted one of the friendliest family atmospheres of any resort in timeshare. As Mac puts it in his email to Inside Timeshare at 5:27pm on 27 May:

Charles,

Onagrup’s dirty business at Los Claveles goes on. The fact that 4 police officers arrived to arrest a 71 year old lady tells us all we need to know what’s going on inside the Spanish establishment on the island. There can be no doubt that it was deliberately done in this way to intimidate her and keep her off the resort.

Pengelly asked owners to trust him over the sale of his business to Onagrup and this is what it has come to. It’s shameful, and he is responsible. He is the President and everything that his Administrator does is in his name. It is a spectacular fall from grace for someone who once had a clean reputation in the timeshare industry.

Regards,

Mac

Sent from my iPad

As we can see from Mac’s message, Ivan Pengelly is still President of the company and the Administrator does everything in his name. We have to wonder how Pengelly must be feeling now, especially as he asked the owners and members to trust him when he sold to the Ona Group, promising that everything would be alright and nothing would change. How wrong could he have been,from one of the most respected reputations in the timeshare industry to one that is now amongst the worst. What a fall from grace!

Ivan Pengelly
Ivan Pengelly in his glory days!

At 16:02pm 27 May the news came in of why Carol had been arrested, it also informs us that on the previous day she was again assaulted by Ona Group staff, taken to hospital and then made a complaint to the police. We can only guess and to be perfectly honest we are probably right that the Ona Group used this and the weekend to counter attack, knowing that she would get no help. In Spain the police can hold a person for 72 hours.

Following is the message Albert sent out:

Begin forwarded message:

From: Albert Fletcher <albertejfletcher@msn.com>

Date: 27 May 2017 at 16:02:23 BST

To: (Various recipients removed by Inside Timeshare)

Subject: Carol

Dear Friends,

Carol was arrested by 4 police officers around lunch time today.  She was sitting at the pool bar talking to Graham Holland.  It appears the charge is Criminal damage or assault.

Carol was assaulted on Friday by a man in reception.  She had a bruise on her arm.  She had great difficulty in reporting the incident to the police who sent her to the hospital.  Problems arose and the hospital examination failed and therefore the complaint was never recorded.

This is obviously A false complaint to hide the attack on Carol.  The Police have not taken a statement and the solicitor who was with Carol at the police station advised her to say nothing.

After threatening to keep Carol locked up until Monday they released her on conditional bail, including reporting and keeping away from Los Claveles.  Carol has to attend Court on Monday at 10.00 am.  Carol has not been given details of the allegations other that she has damaged someone’s glasses costing €1,300.  Carol does not know anything about this.

Hiro and other solicitors all have their phones switched off for the week-end and offices are closed.  This was a well timed complaint to the police designed to cause distress and keep Carol off the Resort.  Carol has a witness to the attack on her who will be at Court. Alex is assisting as best he can.

Albert

At least some of the news was good, Carol would not have to spend the weekend in what we know are disgusting conditions of the holding cells.

Looking at Albert’s last email, it is clear this is a total fabrication by Ona Group in their campaign to destroy what was once a thriving club. Anyone in their right mind should be able to see through this, a 71 year old lady with an impeccable reputation being accused of “criminal damage or assault”, is ludicrous at the very least

Inside Timeshare urges anyone who knows an English speaking Lawyer in Tenerife and is in Tenerife to contact Albert, your help is needed. Inside Timeshare has tried, but the weekend is notorious for making contact.

We also ask that all readers share this post on facebook and other social media, and as Irene Parker, Inside Timeshares US partner says:

Will keep them in our prayers

Total thugs

Doesn’t anyone in law enforcement see through this?

Irene.

To Carol and all the committee and members at Los Claveles, you are not alone. Inside Timeshare will keep publishing your news and we all hope that someone within the National Police comes to their senses and puts a stop to the thuggery of the Ona Group. To Ivan Pengelly, we say shame on you, it would seem you were bought off, reputation is worth more, you have destroyed yours.

 

heavy handed

Los Claveles: Is This a Return to the Bad Days of Timeshare in Tenerife?

Inside Timeshare has received this very disturbing email from two owners of Los Claveles in Tenerife:

From: XXXXXXXXX  XXXXXXXXXXXXX

Subject: Pensioners physically abused at Los Claveles Tenerife

Message Body:

Please see the press release http://tesslimited.co.uk/2017/05/12/war-break-out-at-club-los-claveles/

What was feared in this release has come true and much worse.

Armed thugs have physically and verbally abused at least two people trying to peacefully and lawfully obtain access to their timeshare apartments last Friday. More are arriving today and getting similar treatment.

This e-mail was sent from a contact form on Inside Timeshare (http://insidetimeshare.com)

Los Claveles, is a resort which was originally built by Wimpey Leisure some 30 years ago, most of the owners have been there since that time and are now either pensioners or soon to be so. When it was first sold, the timeshare was split as follows:

The first 15% were sold as Escritura with the remaining 85% as standard timeshare club system, all are fixed week owners with an allocated week and apartment number. This means they have certain rights, which in effect makes them the owners of the resort with the right to employ or dismiss the management company. The right to vote for any increase in maintenance and the right to say how that would be used.

In 2000, with the new timeshare laws coming into effect, the club which is run by the owners committee had the deed of adaptation signed  to comply with the new laws.

June 1998, saw the management buyout from Wimpey Home Holdings, led by Ivan Pengelly. Over the years it grew from strength to strength and was one of the very few which had no issues or complaints, with all owners and members having nothing but good to say about them. Indeed it is one of the few whose membership base has stayed constant.

It would appear that it is what timeshare was all about, having a share in a holiday home with great facilities and a wonderful resort staff. Many of which have been at the resort for many years, creating a very family atmosphere.

Unfortunately that has all change since January 2015, when Wimpen sold the management right to the Ona Group, a Barcelona based timeshare marketing company. This resulted in confrontation with the long standing owners, many being owners for the past 30 years, due to the heavy handedness of Ona Group. They totally ignored the wishes of owners.

The owners through the committee served notice on the ONA Group, as is their right, to terminate the management contract in July 2015. This was taken to arbitration. Ona Group failed to accept it.

The contract to manage the resort on behalf of the owners came to a natural end in May 2017, Ona Group refuses to hand back the clubs assets. It is also known that FNTC (First National Trust Company) were removed by the owners with Hutchinson & Trust Co Ltd, employed in their place. FNTC according to the Chairman of the committee have failed to transfer all title deeds to the new company.

The committee are also being denied access to the members database, so are unable to contact a large number of members to inform them what is going on.

Now we have a very disturbing escalation to the conflict, as shown in the opening paragraph, owners are being removed from apartments and the resort which they have a right to occupy. This is being done in a very heavy handed manner, with Ona’s own security company who are wielding batons forcibly removing owners and denying them access. Many of these are elderly.

The President of the committee has been verbally abused and has also been told she will be sexually assaulted. This has been reported to the police, yet they have done nothing. Apparently Ona Group have made accusations to the police about the Chairman and the President.

Following is a personal message from the President Carol Parkinson, who calls for continued support of the owners and explains who maintenance fees should be paid to:

A Personal Message from Carol Parkinson

I implore all owners to believe in, and support, the committee at this critical point in our fight to ensure the resort stays ours.  On a personal level I cannot bear the thought that all we have fought for, day in day out for two and a half years, could be lost because we lacked the courage to withstand the intimidation from Onagrup and hang on in there for a little longer whilst the strong committee and team of lawyers work in the background to bring this matter to a successful conclusion.

Despite having had four pretty upsetting days dealing with horrendous individuals, who frankly can only be described as the lowest of the low, I am still here in Tenerife and feeling strong (after a good sleep!) and positive.  Please do not let me, the team or the resort down and ‘hang in there’.  After four hours of questioning by a senior police officer on Monday on ‘trumped up’ charges of extortion and fraud the police are now listening and making investigations.  Our legal team here are working hard and we are gaining ground.  But we cannot do it if you do not assist with your financial support.  Please be brave and pay your maintenance to the Club as this is the only legal and rational way forward.  For those of you going to the resort in the next couple of weeks we will ring each of you to speak to you confidentially.  It has to be this way because unfortunately we have those amongst us who continually try to derail our plans by reporting back to WimPen and Onagrup.  If you pay your fees in advance to Onagrup you will have lost your money when that company is removed.  Pay to the Club that is being led by your elected committee members and supporters who are all owners you can trust as they love Los Claveles as much as you and have no interest other than justice.

There are owners who have continued to support WimPen, and who may have betrayed fellow owners with reports back to Mr Pengelly, and are responsible for the spreading of misinformation.   They have refused to see that a hostile takeover of this nature could ever happen – the evidence is now before you and surely even they cannot condone the aggressive and intimidating behaviour owners have experienced this week!

This has happened on other resorts where Onagrup took over and, as our lawyers have told us, the committees concerned with those resorts quickly rolled over giving Onagrup control.  We told you that we believed that Mr Pengelly had ‘sold’ your resort to Onagrup – a resort he did not own.  I have been told repeatedly in the last few days ‘We own this resort – you will do as we say’, ‘You are nothing’,  ‘You are no-one’,  ‘We will set the rules’, ‘You abide by our rules now’.

Onagrup is not solely responsible for what is happening at the resort.  All the appalling actions, verbal abuse assaults etc, over the past few days took place in full view of a senior member of Mr Pengelly’s management team. He stood and smirked as he saw Mr Weller and I assaulted. When asked how he could sleep at night when he saw this happening to owners who had provided him with a good living for years he replied that he had no trouble sleeping because we were in ‘his’ country and we were criminals.  

Even worse Mr Pengelly and other WimPen staff held the meeting that decided to remove Salvador from his livelihood and his home – leaving him homeless.  They also made the decision to remove Sue and Annie from reception. On Saturday Jarra (another member of reception) was sacked at a minute’s notice for ‘apparently’ handing out a key to an owner. They have sacked our maintenance team. There is only one left ‘because we are overstaffed’ and in their words ‘These are our rules now!’  All our loyal staff, who have served us well and with such good grace now are without an income and unable to support their families.

All of the above actions that I have described are shameful and appalling. It is not just our holidays that are being affected, but the people who have helped to make those holidays so enjoyable. Your Los Claveles may look the same, for the moment, but is not the place it was.  It can be again if we can regain control but we need the support of owners like yourselves.

More thoughts to contemplate:

If Onagrup was only taking what belonged to it why didn’t it do it via the law? The reason is it has no legal case!

Why did Onagrup remove all of our lovely staff?  Because they are trying to break us and to take the heart out of our lovely resort!  

Mr Pengelly tried to assure us that he was only doing what was best for our owners and there was nothing to worry about because nothing would change. We did not believe him and how right we were!  

Please owners think longer term and have faith in a committee that has got further than any other committee opposing Onagrup.  The resort is ours – stay with us, pay your maintenance to the Club ahead and do not pay Onagrup or you will lose your money.

This is a very heartfelt plea, Carol is in Tenerife to give help and support to those who are arriving and being refused their right to their apartments. She is ensuring that they do have other resorts to go to.

Following are two statements from owners showing their experiences, it is disturbing reading, their names have been removed in order to protect them..

Statement from Club Member G H, 14th May 2017

This is going to be hard to put into words and I cannot over stress what a disgusting and lying set of people we now have trying to take over our resort .
This is the first week after close down and because the committee expected some kind of confrontation Carol went out to help all owners in any way she could. Over the last few days she has worked tirelessly making sure owners that have been turned away have had some accommodation at other resorts, even going in the taxi with them.
Back at the resort she has been treated with contempt by the new manager who said that Carol was ‘nothing’ and he would be there for the next 25 years telling her to go away (using the F word). She has been continually hounded by the security and sworn at with extremely vile language on many occasions, also outside the resort jabbed in the side by a man in a suit, saying she was low life and pointing to her mouth, threatening to put his manhood somewhere that it should not go this was followed by some other vile threats.
Having reported this to the Police, Carol, at the police station was confronted by a senior policeman asking why she should be believed when she had been reported for crimes in his country. It transpires that the resort management, ONA had sent a many paged document to the police reporting that Carol along with Albert had been stealing money from the resort. (This must be the maintenance which goes into OUR bank account ‘Club Los Claveles Ltd’). Carol is back with the police and lawyers tomorrow (Monday). There is far more but this will do for now.
I must say that Carol is out there, on her own, trying to do a fantastic job for the rest of us owners and I have never heard her on the phone sound so frightened and intimidated by the bullies, tired by the continuous battle and near breaking point maybe by not eating and having a break. This is one lady that really deserves our support in the same way as she is supporting us. There is no financial gain or bathing in glory, just the love of our resort and keeping it under our control for the years to come.

Statement from Club Member R O  

Friday 19th May 2017

I left Los Claveles last night, after a very disturbing week, so I feel I need to be brutally honest with everyone.

Yes I paid my fees for week 20 to Ona because it was before the option to pay the Club was set up.

Yes. I was a ‘fence sitter’.  I didn’t want to get involved with the politics of it all.  I just wanted my holiday.

No I had never been to an AGM or even an owners’ meeting.  (For your information I own 7 weeks spread through the year).

THAT IS ALL GOING TO CHANGE AFTER THE BLATENT INTIMIDATION AND DISGUSTING BEHAVIOUR I WITNESSED FROM ONAGRUP ON THE RESORT LAST WEEK.

I could write pages, and will do so if it will help.  And yes it was me that stood and asked the leading questions at this week’s owners’ meeting.

The outcome of all of this is that I have just paid my maintenance fees for weeks 29 and 30 to the Club.

If I am refused admission to the resort then so be it, I will be camping outside.

This Ona Bulldozer has to be stopped before it is too late. I have pledged my support to Carol in person.

And any committee members reading this, I will do anything I can to help you out.

R O

Here we publish two press releases from the Club Committee at Los Claveles:

los claveles logoCLUB LOS CLAVELES

PRESS RELEASE 10 MAY 2017

For Publication

Elderly British holiday makers threatened with being refused access to their own timeshare apartments in Tenerife

Long term, loyal timeshare owners, many of whom are now elderly pensioners, who are due to arrive on Friday for the start of their annual holiday at Club Los Claveles in the Tenerife resort of Los Cristianos, are being threatened with being refused access to their holiday apartments by Spanish company Onagrup despite having paid for their accommodation. The company took over the management contract for Los Claveles  without any consultation with the owners or their representatives when it bought over WimPen Leisure Management SA in January 2015. It quickly came into conflict with owners due to its heavy-handed, controlling approach, ignoring the wishes of the owners, most of whom have been members of Club Los Claveles for nearly 30 years.  The owners served notice on Onagrup to terminate the management contract in July 2015, subsequently taking the case to arbitration when Onagrup failed to accept this. Controversially, Onagrup has defied interim orders from arbitration and refuses to accept that it no longer has a management role for Club Los Claveles. It continues to use bullying tactics against the owners, and their Club committee members, who have been paying their own legal expenses over the past 2 years to fight to regain control over what is legally theirs.

Onagrup refuses to acknowledge that WimPen’s contract to manage Club Los Claveles came to a natural end at the beginning of May 2017 no matter what the outcome of arbitration , and refuses to hand back the Club’s assets. Unless there is an eleventh hour change of course by Onagrup, the police will be called by the Club President to protect owners from this obstructive intimidation and criminal activity on Friday morning when the first owners arrive to take occupancy of their apartments.

Background Information

The Los Claveles timeshare resort was one of several constructed in the Canary Islands and managed by well-known British company Wimpey Leisure. After a management buy-out in the nineties, the running of these resorts was taken over by WimPen Leisure Management, with former Wimpey Director Ivan Pengelly at the helm.

All seemed to be well for the next 25 years until WimPen was sold to Barcelona-based timeshare marketing company Onagrup in January 2015, and then the trouble began. A major dispute over Onagrup’s handling of the changeover resulted in the owners taking their case for the early termination of WimPen’s contract to arbitration in March 2016. In the meantime, WimPen’s contract expired at the beginning of May 2017, but it has continued to control what goes on at the resort. Snr German Castro, Onagrup’s General Manager has been writing to British owners who are due to arrive on Friday for the start of their annual holiday at Los Claveles to tell them that they will be refused access to their villas unless they pay their maintenance fee to WimPen. Elderly owners are alarmed at the prospect of a private security firm reportedly being hired to escort them from the resort without anywhere to stay despite them having paid their maintenance fees to their new, legally appointed Club Administrator. WimPen is also legally obliged to pay maintenance to Club Los Claveles under its new Administrator but it has refused. So, a major confrontation is set to take place on Friday morning when the Club’s President and long term owner at Los Claveles, Mrs Carol Parkinson, will be defending the owners’ right of access to their timeshare property, supported by the Administrator’s legal representative.

This Press Release has been issued by the Club Los Claveles Owners Committee. For further information please contact:

In the UK: Club Committee Member Roger Lindsay  rogerlindsay123@btinternet.com                                     tel +44 1874 731124 / +44 7399 280302

In Tenerife: Club President Carol Parkinson  carol.parkinson@ntlworld.com                                                                   tel +44 7931 778886

los claveles logoCLUB LOS CLAVELES

PRESS RELEASE 12 MAY 2017

For Publication

Shock Dismissal of Much Admired and Popular Manager and Reception Staff from Los Claveles Timeshare Resort, Tenerife

In an alarming escalation of events at the Los Claveles timeshare resort in Tenerife, long standing Resort Manger Salvador Garcia , and his reception staff Sue and Ann, have been summarily dismissed  from their positions by Onagrup. This follows earlier threats by Onagrup to refuse access to timeshare owners who are due to arrive today for the start of their annual holiday at Club Los Claveles, despite having paid for their accommodation.  The group claims that it no longer has confidence in these long term members of staff, in stark contrast to owners who for years have consistently rated them very highly indeed.  It is reported that Onagrup has replaced them with its own staff, and sent in their own lawyers and a private security firm to manage the resort,  in defiance of Club Los Claveles’ appointment of a new Administrator following the expiry of Onagrup’s management contract at the beginning of this month.

The President of the Club and its legal team are in attendance to make representation to Onagrup and protect owners’ right of access to their property.  

This Press Release has been issued by the Club Los Claveles Owners Committee. For further information please contact:

In the UK: Club Committee Member Roger Lindsay  rogerlindsay123@btinternet.com                                     tel +44 1874 731124 / +44 7399 280302

In Tenerife: Club President Carol Parkinson  carol.parkinson@ntlworld.com                                                                   tel +44 7931 778886

Los Claveles Community of Owners, Asomada de Los Ceres, 38650

Los Cristianos, Tenerife.

 

This is one of the most disgusting stories that we have ever heard in the world of timeshare, it really does look like a return to the bad old days when timeshare in Tenerife was ruled by the likes of John “Goldfinger” Palmer. Everyone thought that those days were over, it would seem not.

Ona Group, who are still using Pengelly to sign everything are no better than those in the past. Not just manhandling owners off the resort but also sacking long serving and loyal staff such as the manager and the reception staff. The manager who also had a home on the resort as part of his job was only given 2 hours to clear out!

Owners are also being told not to even bother trying to contact the Club Chairman Albert Fletcher, as he is in jail for embezzling funds. Inside Timeshare spoke with him today and this UK Magistrate is free and ready to fight this injustice.

Inside Timeshare will publish any information it receives on this subject, including testimonies from those who have suffered the ordeal of this heavy handed  removal or denial of access.

This is a cause which all timeshare owners need to get behind, if any of you know how to start a crowd funding campaign to help fund the legal battle ahead, please contact Inside Timeshare or one of the committee members.

Your support is paramount in this before it escalates and involves other clubs, or even other management companies see it as a license to do what they like.
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