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More Trouble for Silverpoint?

It would seem the woes that are befalling Resort Properties / Silverpoint are just getting bigger. It has now come to our attention that it is the turn of the Beverly Hills Heights Resort, the news is not good for those who own at this resort, a number of apartments are now going up for sale.

We have seen the same thing happen at the Beverly Hills Club in the past year or so, where the owners were moved to the Heights when the resort was sold. It is now effectively a hotel, with the apartments available to the general public. The same has also happened to part of the Palm Beach Club, another Resort Properties / Silverpoint resort.

beverly hills heights
Beverly Hills Heights

Owners who are affected have been told they will be moved to other apartments at the heights or to the Hollywood Mirage. This seems to be causing quite a stir among the owners at this resort, many are becoming very vociferous, taking to the discussion forums and venting their anger.

Could all this be a result of the years of misselling, which is now coming back to haunt the company?

Only in first three months of this year, the Supreme Court has made five rulings against Resort Properties / Silverpoint. This is also alongside numerous judgements at the courts of First Instance and High Courts in Tenerife.

On the 1 March the Supreme Court awarded over 90,000€ which included the original purchase price, double the deposits and maintenance fees. The court also ordered that the client receive back their original legal fees and legal interest, with the contract being declared “Null & Void”.

On 6 March, the same court ruled in favour of a German client, returning over 30,000€ plus legal fees and interests, again declaring the contract “Null & Void”.

tribunal supremo

It was also announced on 21 March that the Court of First Instance Number 1 in Arona, ruled in favour of another client, awarding 44,000€ plus interest and legal fees. Then on the following day the news was broken that the High Court Number 3 of Santa Cruz de Tenerife awarded 37,308.40€ along with the initial legal fees and interest and the contract declared “Null & Void”.

Then yesterday 27 March, it was announced that the Court of First Instance Number 5 in Arona found for a British client. The amount awarded was a staggering £111,134.00, plus the return of initial legal fees and interest. Again the contract was declared “Null & Void”.

This is certainly showing that the Supreme Court rulings are being used in the lower courts, the Supreme Court has ruled on the following points:

Taking of deposits is illegal;

  • Floating weeks and Points systems are illegal;
  • Contracts over 50 years (perpetuity) are illegal;
  • Clients are Consumers not Investors.

All of this is a result of the hard work of one group of dedicated lawyers based in Gran Canaria. Yes it is those lawyers and the team which is Canarian Legal Alliance, which since the very first Supreme Court ruling in March 2015, have gone from strength to strength.

These are not just against Resort Properties / Silverpoint but also there have been many rulings against Anfi, Palm Oasis (Tasolan) and many others. These cases are also being highlighted in the Spanish press, which is having what can only be described as a field day.

http://www.eldiario.es/canariasahora/tribunales/Varapalo-Supremo-timesharing-comercializado-Canarias_0_619088490.html

CLA Logo

All we can say at Inside Timeshare is well done to the lawyers and team at CLA, to the readers beware of the companies that purport to be the ones bringing these cases, especially when they have only been formed for a matter of months. There are many of them jumping on the bandwagon, misleading you the consumer into believing they have done the job. Can they actually prove they have won these cases?

We will be publishing articles on some of these over the coming weeks, some we have already highlighted, some are very sophisticated frauds. If you are in doubt, wanting to know more and who you can trust, Inside Timeshare can point you in right direction to find the answer. Remember, doing your homework and due diligence will save you not only money but a lot of stress and heartache.

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wolf cartoon

Are They What They Say They Are?

Inside Timeshare last week had a request from a German reader about a company operating out of Holland, the Company is Timeshare Stop. Not much was known about them apart from they promise to cancel timeshare contracts and reclaim money paid. They operate the websites timesharestop.nl and timesharestop.de, and appear to target mainly German speaking clients.

 

It was not an easy task to find out about them, they do seem to be rather elusive, but after a lot of research this is what has come up.

 

The company is run by Ewald Ter Harmsel and Rob De Vos, another name that has cropped up is Mike Dunn, who is listed as Sales Director. The company is registered in the Netherlands with the company number KvK62000136. The address is given as Hardwareweg 4, 3821 Amersfoort, Nederland. This is located in a Regus owned office complex offering office space and other facilities.

ewald ter harmsel  Ewald Ter Harmsel

Their websites in Dutch and German didn’t really reveal very much, possibly because of translation. They do not even explain how they will get clients out of their contracts let alone how they will get the money back.

 

They do however give a lot of hot air about how good they are, why you should put your trust in them and how everyone else is going to rip you off. Nowhere did we find what they charge for their services apart from the fact they will take 25% of any money recovered. The impression is they are doing it out of love. So what is the catch, there must be one?

 

They do appear to be very good at propaganda though, they seem to have influenced a TV channel into broadcasting their opinions on the timeshare industry, as well as having them broadcast on youtube. But again, there is no evidence of them having actually achieved anything, after all they have only been registered since the end of 2014. They even talk about contacts with various law firms but again no mention of where or who these are.

 

Surely , if they were totally legitimate they would publish how they intend getting the money back, how they will get you out of the contract and most of all list the law firms they use. Not giving this information makes them look very dubious indeed.

rdo-logoheaderLogo

 

 

 

One thing was very clear from the websites (remembering translating from Dutch and German into English) was their constant attack on the timeshare industry, the RDO, Mindtimeshare and others. They also give the impression they alone are the good guys and everyone else is there to take you for a ride. They do come across as ex-timeshare sales people, even the videos come across as a presentation in the old timeshare sales technique. Personal contacts have revealed they are indeed ex-timeshare, one contact even stated he believes that Ewald is ex-Resort Properties.

 

What prompted the German reader to contact Inside Timeshare was actually rather strange, they are clients of another company and were very concerned about what Timeshare Stop are publishing. It was putting doubts into their mind that they may have gone with the wrong firm.

 

So who is this other company?

 

None other than Canarian Legal Alliance. Inside Timeshare has published many times about the victories that have been gained by them at the Supreme Court. So what is going on?

 

It is nothing new in the timeshare industry to berate the opposition, to gain credibility for your own company, but what I came across was down right disgusting.

 

One one hand they attacked the RDO and Mindtimeshare, (which even published a warning about them in 2015 https://mindtimeshare.me/2015/01/08/timeshare-stop-a-new-disposal-company-from-holland/) then use mindtimeshare articles in order to attack CLA. Everything found, was out of date, unproven and totally unconfirmed. It directed readers to other websites without any regard for the truth, other than to gain credibility for themselves as timeshare crusaders only there to help you. Sorry, that should be themselves.

 

The thing is, it is not just CLA that they attack, it is all legitimate companies and law firms that are not located in Holland. Their website clearly states the only company that can be trusted is one registered there, as only Dutch law can protect you, and who is that? Timeshare Stop.The reputation of other companies is put into question, yet no evidence of what they say or do has yet been found, even the so called testimonials just don’t sound true. No proof of verification is shown, no mention of how they have got the money back, just how wonderful Ewald and Rob are. Everyone’s best buddies. (Timeshare sales technique No1, you are the Ups best friend).

 

It is one thing to bring things to people’s attention, but to blatantly lie and use dubious publications to gain credibility for yourself in order to get trade is something else.

 

At least our German reader has seen through this, as well as contacting Inside Timeshare, they have also informed their lawyer at CLA. They believe this company is upto no good and wanted others to be warned. So this does go to show that you must be careful, question why this company is berating that company, what are they trying to gain? Are they trying to influence your decision in order to get your money? Do they actually have your your best interests at heart or just your cash?

 

Inside Timeshare will be keeping a close watch on this lot, if they do what they say then fair enough, but to use other firms successes and attacking them in order to gain business is dirty to say the least.

 

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Tenerife Court Rules Silverpoint Responsible for Resort Properties

On 1 August 2016, Canarian Legal Alliance announced a significant victory in Tenerife, this was against Silverpoint. The Court of First Instance in Arona ruled in favour of the CLA client, declaring their contract null & void, again the court used the recent Supreme Court rulings as precedent. (These now number 17)

contract

They upheld the fact that the contract was illegal as it was for more than 50 years, they also found other irregularities in the contract. Consequently the client was awarded over 25,000€ including maintenance fees and legal costs.

 

The court also ruled that Silverpoint was responsible for contracts issued by Resort Properties, this ruling puts into no doubt the courts see Silverpoint and Resort Properties as one and the same entity.

 

This has been a point of contention for some time, Silverpoint have always denied they are Resort Properties, that they had bought them out and were not responsible for what Resort Properties did.

 

The former sales manager David Taylor had consistently denied any link, even being caught on video, (see youtube link). In this video Mr Taylor states to a client that he can not do anything about the purchase made under Resort Properties. He blatantly uses the Data Protection Act as a cover, saying that under this act all records from Resort Properties are unavailable to Silverpoint.

silverpointlogo

The problem with this is the client already knows the people involved from Resort Properties, he had dealt with them before, including Mr Taylor. Also bearing in mind the CEO of Resort Properties Mark Cushway is also CEO of Silverpoint.

 

So how true is Mr Taylor’s claim under the data protection act? Not very.

 

When Diamond took over from Sunterra, all records of transactions and members became their property, how else could they run the club / resorts. Surely if Silverpoint was a completely new entity, not just a revamped Resort Properties, they would have had access to all members and purchases made under Resort Properties. Obviously they would need to know what has been sold and who the members are.

 

As the video shows, it was a ploy to make the client pay more money, the investment pitch! This company has been doing this for years, making investment promises and continually reneging on them. These investment packs have been peddled for many years and have been highlighted on many occasions, in total contravention of the rules regarding selling timeshare as an investment. Yet these companies blatantly made a fortune from this, despite being members of the RDO, including Mark Cushway being one of the directors of this organisation, yet failing to follow the codes of conduct and ethics.

 

What did the RDO do about this?

Nothing.

rdo-logo

Why did they not do anything as the body set up as a trade association to ensure compliance with regulations?

 

Simple, Resort Properties / Silverpoint are main contributors of the organisation, it is not there to protect the consumer, it is there to protect its own members. They even state on their website, they do not investigate any complaint about any member of the RDO, you must go directly to the member concerned. What type of trade body is this?

 

Inside Timeshare has also recently publish news that the said Mr Taylor is now working out of the York office for Monster Rewards, his new title is Senior Client Advisor, supposedly helping people to get out of their timeshare, yet ending up purchasing Monster Credits. After watching the video over and over, my feeling is how could I trust this man?

 

We have stated before, timeshare itself is a great concept, it is the people involved and how it is sold that is the problem. The RDO and TATOC need to be replaced, preferably by independent bodies, not beholden or financially dependent on the industry.

 

In the following links are the David Taylor video:

Silverpoints new website;

Summary of Monster companies;

Trade bodies and Associations.

 

https://www.youtube.com/watch?v=_oNdi4NT4O8

 

http://insidetimeshare.com/look-now-giving-timeshare-advice/

 

http://insidetimeshare.com/monster-credits-associated-companies-summary/

 

http://insidetimeshare.com/new-member-egtbw/

 

If you have any information about any company you have dealt with and would like to share this with others, Inside Timeshare would like to hear from you. If you have any questions about this article or any timeshare matter Inside Timeshare will find the answers for you.

SILVERPOINT COURT VICTORY

 

 

sbc

Diversified and Sunset Beach Club Additional Payment.

It would seem that since the last article 23 May 2016, that Diversified Resorts and Sunset Beach Club are still demanding a supplementary payment from members. As stated in the previous article this is due to a “one-time Spanish tax assessment”, which even a Spanish Lawyer at the time J Correa did not understand.

 

http://insidetimeshare.com/supplement-maintenance-tax-bill/

 

They apparently failed to pay tax between 2009 & 2013, which amounted to around 7million€, which was reduced to 2.9million. Members have been told they have 30 days from receiving the notice to pay, those who fail to pay will have their points suspended.

 

So, Sunset Beach Club has been fined for not declaring its incomes and applying VAT, is this not their problem and not the points members, why should they have to pay?

 

Sunset Beach Club claim that members are liable as they own a share in the property assets, as points owners, which is a right to use system, many argue that they are not liable. They have no property rights and do not benefit from any income on the property. Had they owned under the original system of timeshare, i.e. the fixed week fixed apartment system, then being logged at the land registry, then maybe they would be liable.

 

But to force members to pay or lose their holiday rights is to say the least criminal. After all they have paid many thousands for these dubious points and also pay an annual management fee. Again it is the timeshare companies riding roughshod over those who keep them in business, is this the reason the timeshare industry has such a bad reputation, losing all trust and credibility?

 

It should also be noted, that according to the many judgements of the Supreme Court, the points system has been declared illegal. The reasoning behind this is that you own nothing, you are not guaranteed anything, it is a right to use system and is subject to availability. Somehow, I wonder if the suspension of your rights to use for not paying this extra charge, could be deemed illegal? This is one for the legal eagles. Follow the link for members comments.

http://www.timesharetalk.co.uk/index.php?topic=19369.msg61107

If you require any information about any article or timeshare related matter, Inside Timeshare is here to help. If you want to know more about the legality of your contract, or if you may have a case to claim, Inside Timeshare will try to give you the best advice and point you in the right direction.

 

polo towers

Diamond Resorts International Hits the Headlines in the USA.

Diamond Resorts International is hitting the news again in the USA, yesterday, 1 August 2016 they announced that they were postponing the release of the second quarter 2016 earnings results. This also led to the halting of trading on the New York Stock Exchange, which also resulted in the price of stocks falling. Apparently the postponement is due to the independent accountants having expressed the view that the figures are not correct and need to be re-evaluated.

dri logo

News has also come from the States that Diamond is being investigated by several law firms representing shareholders, for possible breaches of fiduciary duty. It seems to focus on the deal between Diamond Resorts International and Apollo Global Management.

 

One report suggests that the Diamond Board of Directors did not market the company fairly, resulting in it being undervalued. Obviously the result of this is the shareholders have lost out, Apollo Global have paid around $30 a share, one analyst believes that this is undervalued by around $3 a share. This could be quite a substantial amount lost by many shareholders.

apollo global logo

So could this be the start of lawsuits being initiated by the shareholders, if so what would the impact on the company be? Further reduction in share price, higher management fees for its members? Well, we shall have to wait and see. For a more in depth look into this follow the link to The Street, this will take you to all the stories and latest news.

 

https://www.thestreet.com/quote/DRII.html

 

Inside Timeshare will be following this story along with Irene Parker, who also writes many articles for The Street, as she gets the information we will pass it on to you.

 

time to update

Update: Anfi Tauro Beach Project

Since publishing the last article on the Anfi Tauro Beach Project, 28 July 2016, the newspaper MaspalomasAhora (Maspalomas Today), has published a new article.

http://maspalomasahora.com/not/38229/ben-magec-solicita-formalmente-la-inmediata-paralizacion-y-el-precintado-de-las-obras-de-la-playa-de-tauro/

It seems that Ben Magec of Ecologists in Action has made a formal request to the Chief of the Coastal Canary Islands Ministry of Environment, “the immediate shutdown and sealing” of the project. They point out that these works are having a detrimental effect on the nearby Special Area of Conservation (ZEC) Franja Marina de Mogan.

 

They also point out there is evidence of severe irregularities in certain paperwork, lacking the corresponding minutes regarding ownership. They highlight that there had also been a failure to conduct a hearing from those affected and have called it a very serious oversight in procedure.

Digital image
How the marina might look.

The organisation consider there are also deficiencies in the municipal licences and administrative records are inconsistent with sectoral reports and contains gaps in the reports required. Ben Magec also emphasises that these abnormalities are very serious as in his words involve “a clear benefit to a private company to the public interest”.

 

Apart from the serious impact of the works on the coastline, environmentalists estimate that the marine environment has been affected by these works. They blame the amount of excavations and extractions and the discharge of aggregates into the sea, impacting negatively on the ZEC Gaza marina de Mogan. This area of special protection is only 300 meters from the works in progress.

 

They have already reported on changes in the habitats and some of the species contained in this zone. These also include species that are listed as vulnerable and are listed in the List of Wild Species under Special Protection and Endangered Species Catalog.

 

The organisation has urged the prosecutor to act on its own initiative as there are serious suspicions and disproportionate actions by the administration in favour of private interests against those of the public interest.

Playa-Anfi-Tauro-Canarias-Ahora_EDIIMA20160716_0223_18

So far over 70,000 tonnes of Saharan sand has been used in creating the beach, which is now 300 meters long and 50 meters wide. It has cost around 6million euros, with a marina of 300 berths still to be built, there are also plans for new hotels with around 7,500 bed capacity to be built. What impact this will have on the marine environment is still not known.

 

So this now begs the question, how have these licences and permissions been allowed to go through? We already know the Lyng´s are not that environmentally friendly, this is borne out by the regular hunting safaris they take part in. (see link at foot of the page). Could we be seeing another round of investigations surrounding malpractice in the Anfi Empire?

 

What effect is this also going to have on the Anfi Group, bearing in mind the numerous claims in court and the Supreme Court rulings against them? It is reported that already the law firm CLA has secured around 18.4million euro in judgements for their clients against Anfi. If this project is found to be illegal then it is another huge sum that you the owners will be having to cover with your maintenance fees. This is a story we will be watching very closely, and we will bring you the latest as it comes to light.

The Great ANFI Battle of the Partners.

If you have any questions about this subject or require any information about any timeshare matter or company, Inside Timeshare will find you the answer.

 

thoughts

My Thought Today: End of July

Another month gone by and even more judgements from the Supreme Court, four within a week of each other, this means CLA have now achieved 15 judgements. CLA also announced a win at the courts in Barcelona, this was against Club Estela Dorada. Again it follows the Supreme Court rulings and the client was awarded over 29,000€ including legal fees and interest.  According to my sources there are around 100 waiting to be heard at the Supreme Court, so watch this space.

legal clipart

One of my American colleagues Irene Parker sent me a link to a comment on TrustPilot, a review website. It was from a customer who had a great Customer Service Experience (although it does not state if he is a Diamond owner or just a non owner booking):

 

I must be the luckiest person in the world if you are to believe the other reviews on this site as my experience has been the complete opposite.

The agent I have been dealing with Lisa Whincap is probably the nicest and most helpful person I have ever had the pleasure to deal with.

I booked a Holiday then later found there was going to be some building work going on during part of our stay so I called and asked if I could change or cancel my holiday and Lisa could not have been more helpful and went well above and beyond to make sure I was entirely happy. Therefore, as far as I am concerned the customer service in their Spanish office is second to none and I would not hesitate hand on heart to recommend them to anyone I know as I got exemplary service.

Thank You (Shane)”.

 

https://www.trustpilot.com/reviews/577158160000ff00096a4000

 

Irene has been writing for quite sometime on the difficulties of getting out of Diamond contracts she sent me this rebuttal:

 

People don’t get it. That’s great that Shane had a positive customer service experience, but if he spent $25,000 dollars or euros and had a heart attack or stroke tomorrow and could no longer travel, in all likelihood his only option would be to voluntary surrender his points (if accepted), despite many other timeshare resorts providing a secondary market. Who in their right mind would spend so much money on something with increasing annual fees and no exit.  Diamond then takes surrendered points and resells them for full value as part of their industry recapture program. When I called today on behalf of an 83 year old owner, the first thing I was told was a voluntary surrender is not guaranteed.

 

She points out that the problem is not one of customer service while on holiday at the resorts, it is a case of needing to be rid of the timeshare/membership when no longer needed. It is not only owners in Europe that have this problem, our cousins across the great lake have the same dilema. The only consolation as Irene put it to me in one conversation, is the way Spain is on the side of the consumer. Those in the US are now looking to see if they can bring in the same legislation on a Federal level. I suppose this does depend on who wins the presidential election!

floating house

On another matter of how the law works, it has been pointed out that some resorts / companies think they have found a new way around the floating week’s ruling. It appears they are now assigning a fixed week number (from the weeks that can´t sell) and calling them “Flexi weeks”. Although there is a week number assigned the owner is not tied to it, and uses it in the same way as the floating. So it looks like the legal eagles are going to be busy with this one in the future.

 

On the point of Mrs B and the Debt Collectors, the Financial Ombudsman has now taken on the case, so hopefully it will be resolved once and for all, without the need to go to court. Once again thank you for the support received by various legal eagles in the UK.

 

For those of you about to embark on your summer holidays, have a safe journey and enjoy yourselves, but do remember to watch out for the latest innovative idea from your resorts.

 

If you have any questions about any articles published or just want to know how to make the relevant checks on any company, Inside Timeshare is here to help. If you have any information about any article or company you have spoken to and want others to be warned, please let us know and we will publish it. Happy Holidays.

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CLA Issue Update Video

Since we highlighted the latest Supreme Court victories achieved for clients of Canarian Legal Alliance, they have published on their website a video with one of the lawyers, Cristina Batista. In this video Cristina explains the significance of these victories and the history behind them.

One Foot In The Grave!

One of the cases highlighted in the video is of a family who had a very quick result. By the time they and the legal team returned to the office in the afternoon, news came through of the judgement being issued. The speed of this particular decision must have come as a shock, who has ever heard of a court acting with this speed? It only goes to show the effect these Supreme Court sentences are having on the lower courts.

 

Cristina also explains that they have around 830 live cases at the lower courts, with over 100 waiting to be heard at the Supreme Court. Spain is definitely leading the way in how the EU Directives on Timeshare are being implemented. The question now is how long will it be before other countries follow suit?

 

To see the full video click on the link below.

http://www.canarianlegalalliance.com/cla-latest-updates-video/

At present we are aware of only one other case being won by another company, this was against Silverpoint in Tenerife, we still do not know which company conducted the case. But it is only a matter of time before other cases come before the courts by other firms, using the precedents set by the Supreme Court in CLA cases.

If you have any questions about any timeshare matter, or about any company you are not sure about, contact Inside Timeshare. We will help to answer your questions and explain how to check them out. If we don´t know the answer we will find out for you.

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One Foot In The Grave!

“I don’t believe it, I just don’t bloody believe it!” said Victor Meldrew. But yes it is true, the Supreme Court has just issued their fourteenth and fifteenth judgements.

 

Canarian Legal Alliance just keeps them coming in, they announced this news late yesterday 13 July 2016. On Tuesday the court awarded 18,500€ to a UK family and declared their contract null & void because it was longer than the 50 years stipulated by law. The following day Wednesday another UK family had their contract declared null & void and awarded 13,000€, including double the deposit back for payment within the 14 day cooling off period. They had also been sold floating weeks, again in contravention of the laws laid down.

 

The Supreme Court has now consistently ruled that contracts over 50 years, floating weeks and points along with the taking of deposits within the cooling off period, are contravening the laws on the selling of timeshare in Spain. It now has to be asked when other countries are going to enforce these rules which were laid out by EU Timeshare Directives?

 

Spain is obviously leading the field in this area, with these judgements all lower courts must now abide by them.

anfi logo

So, just in the past week Anfi have been penalised for considerable sums, the question now is how long can they sustain this? There are more cases waiting to be heard by the Supreme Court, all because Anfi have taken the decision to appeal rulings by those lower courts. If they had any sense, I would have thought they would pull out of those appeals and just admit defeat.

 

The next question is how long will it be before other companies such as Diamond and Club la Costa have more cases brought against them? Is it the death knell for timeshare in Europe?

 

How will this news affect Apollo Global Management after their takeover of Diamond Resorts International? There are already rumours across the great lake that Wyndham is looking to buy the shares, the price has already been put at around $36 to $39 a share. I hope to get some insight into this from my American colleague Irene Parker who writes for the financial journal The Street, ( see link for her article on Hilton). Inside Timeshare will keep you posted on this as and when the news comes in.

 

Once again Inside Timeshare congratulates these two families and the legal team of Canarian Legal Alliance for their splendid work. They certainly have paved the way for others to follow.

 

If you need any information or advice on any timeshare related matter, Inside Timeshare will do its best to provide you with the best answers.

 

https://www.thestreet.com/story/13636683/1/hilton-worldwide-and-spinoffs-are-good-investments-now-or-later.html

TWO MORE SUPREME COURT RULINGS FOR THIS WEEK

 

 

solutions

Solutions Group, Still Going?

Around three years ago a company came up on the radar called Simple Solutions, this was part of the Solutions Group registered as XYZ Solutions SL. This company is based in Tenerife and was registered at Avenida Del Claudio Delgado Diaz 101, Las Chafiras, San Miguel De Abona, 38620. CIF Number B76558519 and telephone numbers 0203 137 7214 & 0203 137 3970 also using an email address info@section75.eu, the website they quoted was www.consumeract75.co.uk which was registered to Global Solutions at the same address.

 

There was also another company apparently based in Madrid called European Consumer Complaints which used the same www.consumeract75.co.uk  website.

claim01

The nature of the business was claiming for breach of contract, misrepresentation and mis-selling of timeshare and discount holiday clubs such as Incentive Leisure Group and Designer Way Vacation Club. These claims would be made under the Credit Consumer Act 1974, Section 75, there was also an upfront fee which was payable via bank transfer.

 

It now seems they are back, this time as Solutions Ltd, which is supposedly a UK registered company, yet no trace can be found at Company House. The telephone number is the same one used by Simple Solutions and XYZ Solutions, 0203 137 3970 also using the same email address info@section75.eu. The address given this time is: Calle Luciano 5D, San Miguel, 38369, the address is genuine but looking at street view on google maps, there is no sign of any company such as this and is right on the corner of the original address

 

The operation is the same as before, claims against timeshare companies using the Credit Consumer Act, again for breach of contract, misrepresentation and mis-selling. There is still an upfront fee which is payable by bank transfer to a Santander bank account.

section 75

Inside Timeshare has also been informed of one lady who believed that her timeshare resort had gone bankrupt several years ago, this was after she had received a call from one of the original companies. She then stopped paying her maintenance fees thinking she no longer owned, now she is getting demands for payment of the arrears. The resort was a Heritage Resort in Marbella.

 

Now she has had a call from Solutions Ltd to pay them to make a claim, luckily because of the demands from Heritage, she has realised the original call several years ago was a ruse to get her to pay for a claim.

 

It is important to remember to make your checks before dealing with any company that claims your resort has gone bankrupt or closed down, or that you can get a refund via section 75 for an upfront payment. Also never pay anything using a bank transfer, cheque, paypal or even a Western Union, once any payment is made in this way your money is gone. If you do need to make any claim for any payment using section 75 it can be done yourself, your bank, citizen advice or one of the following websites can help you do this:

 

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

 

http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

 

http://insidetimeshare.com/claiming-money-back-credit-card/

 

If you need any help in finding information about any company, contact Inside Timeshare, if we know of them we can pass on the information. If they are not known to us then we will research them for you or tell you how to find out for yourself. It pays to do your homework and keep your money safe.

homework