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Hollywood Mirage

Friday’s Letter from America

Welcome to this week’s Letter from America, today we highlight two families who have been up-sold by Diamond, Gad and Noreen Liebmann who are staging a protest outside Diamond’s Daytona Beach Resort and Sheilah and Thomas Brust. These stories are another in the series of  “A Nightmare on Timeshare Street”, but first a quick roundup from Europe.

It has been reported that yet another “Relinquishment and Claims” company is in liquidation, Standon Mortimer Associates. This company is one in a long line that informed clients that they could lodge a “no win no fee” claim against their timeshare, the only thing was to do this they had to “relinquish” their membership first. Obviously this was a great cost.

Once the membership was canceled then they would put in a claim, usually under section 75, which as we have said before is not likely to pay out. The whole scam was to get your money for the cancellation, which in many cases was never actually done.

If you have paid this company to carry out any work regarding your timeshare and it has not been done, contact the liquidators below:

Name of Company: STANDON MORTIMER ASSOCIATES LTD

Company Number: 10437622

Nature of Business: Timeshare Relinquishment

Type of Liquidation: Creditors’ Voluntary Liquidation

Registered office: C/o Kingsland Business Recovery, 14 Derby Road, Stapleford, Nottingham, NG9 7AA

Liquidator’s name and address: Tauseef Ahmed Rashid, Kingsland Business Recovery 14 Derby Road, Stapleford, Nottingham NG9 7AA

Office Holder Number: 9718.

Date of Appointment: 18 April 2018

By whom Appointed: Creditors

Further information on Silverpoint or is it Signallia Marketing has just come in, apparently a representative from Signallia is knocking on the doors of guests at Hollywood Mirage and arranging appointments with none other that Aspirantco SL. We will be publishing the story of this meeting next week.

There are this week a couple more happy ex-timeshare owners, the first is an ex-Anfi member, who this week had over 53,000€ paid into his bank account after his recent court case where his contract was declared null and void.

This does fly in the face of the Anfi management denying that anyone is getting paid, according to Canarian Legal Alliance, Anfi have actually paid out 2 million euros.

In another case a German client who purchased his Anfi del Mar timeshare for 14,000€ had his contract declared null and void, with thcourt awarding him over 23,000€ plus legal interest. This is a result of Anfi taking a deposit within the cooling off period which is forbidden, so the court awarded double the amount taken.

Now on with our Friday letter.

A Report from Two Diamond Resort Platinum Members Up-Sold by the Same Daytona Sales Agent

Sheilah Brust warns: Keep The Pencil Pitch

Gad and Noreen Liebmann: Up-sold into financial disaster

There is no such thing as the “Ability to get (Double Usage)”

Page 2 of the Pencil Pitch is based on 15,000 points actually purchased instead of 25,000, so 65,000 points illustrated instead of the 75,000 first proposed

65,000 own                $8,631 current maintenance fees before 15,000

65,000 given                2,621 maintenance fees on the new 15,000

130,000 points            $11,252 Total maintenance fees with new 15,000

 50,000 if used            8,000 Less reimbursement check

 80,000 left                  $3,252 Maintenance fees still owed       

x $.10 reimbursed     EXCEPT THERE WAS NO 65,000 POINTS GIVEN!

$8,000

The CLARITY™ Promise handed out before sales presentations:

With this clear, concise and consistent information, consumers can easily determine whether the Diamond Resorts hospitality experience is the right decision for them and their families.

https://www.businesswire.com/news/home/20170123005839/en/Diamond-Resorts-Launches-New-National-Customer-Service

Diamond’s Response to Sheilah Brust:

On April 5, 2018, we received a call from a “hospitality” agent. She said our complaint had been escalated to the legal team and they found no wrongdoing. This is part of what she said to us.

I definitely agree that your confusion of that process is warranted. I have spoken to our legal team and sales team and we agree the double point explanation is definitely something that could have been misconstrued or seen as confusing by members or purchasers.

We have made changes to the way that information is given at the time of sale but we have to say the stance we take on this is: because there may have been some confusion on how you may use those points to create a savings for yourself doesn’t make the explanation illegal.

By Irene Parker

June 8, 2018

Gad and Noreen Liebmann were up-sold by the same Daytona Regency sales agent as Sheilah Brust. Gad and Noreen have been protesting outside the Daytona Regency by holding up signs an hour or two every day except Sunday for over three months. They will take a few months off to go up north, but plan to resume their protest in September.

In preparation for this article, I felt it was important to get a feel for what it was like to hold up a sign. As we walked to Daytona Regency from our cars, Gad and Noreen dropped off food for a homeless man. Gad told us, “One of the homeless was offered $20 to ‘get rid of them’ and on another day one of the salesmen brought some water and wanted to “thank us” for picketing. He claimed that our presence increased their sales. He also told us that we could have more effect by working as greeters at Walmart to help pay our dues.”  

My husband and I weren’t sure what to expect. We arrived about 11:00 AM, Friday June 1. We were greeted by the security guard. He could not have been nicer. He seems to serve as a sort of diplomatic liaison between Gad and Noreen and the staff at Daytona Regency. He patiently listened to me relate some of the more serious allegations timeshare members have reported to Inside Timeshare, 208 since January 1. He said he has not purchased Diamond points.          

Inside Timeshare has heard from a total of 32 Diamond Platinum members, alleging they were up-sold by deceitful sale tactics or are disappointed in their Platinum membership. Of the 32 Platinum members, 29 members reported they were told they would be able to sell points, or pay for maintenance fees, if they purchased more timeshare points; utilizing programs members say did not exist. Thirteen of the 32 Platinum members say they have resolved their dispute. Eleven were up-sold by the same Diamond sales agent.

Pictured from left: Noreen, Irene, Tyler and Don

The sign my husband Don is holding reads,

Diamond is not responsible for what our sales agents say.”

This was told to Diamond member Joshua Parker (no relation) by a Diamond VP on a call Diamond recorded. Josh says he was told points are an investment and would be easy to sell. When Josh and Nichole learned they were expecting twins and could no longer afford the timeshare, they learned there is virtually no secondary market for Diamond points. Josh is a 90% disabled Army veteran. He served in Iraqi. They are in the foreclosure process.

John Collick, a decorated 100% disabled Marine veteran, was told he needed to buy Diamond points because Diamond was acquiring his timeshare, The Colonies. This turned out not be true.

Josh and John were both told, Diamond is not responsible for what our sales agents say.” That would be okay, except Diamond hands out to consumers before a presentation their CLARITY™ promise, launched after Arizona Attorney General Mark Brnovich issued the company an Assurance of Discontinuance.

Amanda and George Jones are both active duty Navy. They recently received their foreclosure letter. Both fear losing their Security Clearance. They say they were told by Diamond sales agents in Virginia and Florida their 18% loan would be easy to refinance, “Just Google it.” http://insidetimeshare.com/tuesday-slot-irene-3/

Today, June 6, 2018, another Navy couple contacted Inside Timeshare. They too could lose their security clearance as they are Navy logistics.   

Sheilah and Thomas Brust’s “Double Point Promise” complaint

Sheilah says she and her husband Thomas were promised double point usage if they upgraded by buying 15,000 additional points. Already Platinum members with 50,000 points, they had enough points to meet their travel needs.

Sheilah and Thomas met with Brad Leslie on February 4, 2017.  Mr. Leslie said there were big updates due to Apollo changes. Brad said he had just learned about the double points program in Orlando while in training. Another Florida DRI sales agent pitched a double points program to a Navy veteran. Her complaint has been resolved:

We were hosted by the Diamond Resorts East Coast Sales Team from Mystic Dunes. They said we had been invited to the workshop as a way to thank us for having been Platinum members for over five years. Mystic Dunes sales agent A M explained details of a program only available to five plus year Platinum members. A M said if I purchased an additional 25,000 DRI points, I could take advantage of a special offer and never have to pay maintenance fees. He illustrated on paper how the program worked.   

57,500 points I owned prior to the workshop

25,000

82,500 x 2 (double points) = 165,000

Back to Sheilah’s “Pencil Pitch”

Brad Leslie said that over ten years our maintenance fees would be $86,310. According to Brad, we would have 65,000 points after buying 15,000 more points but DRI would give us 65,000 more – so we would have effectively 130,000 annual points. Of the 65,000 original points, we would use 50,000 and the purchase of an additional 15,000 points would allow us the extra bonus 65,000 points. Brad said we would receive via check or reloadable debit card $8,000 from the redemption of 80,000 points at $.10 through a travel reimbursement program that could be used to pay maintenance fees. If we redeemed 80,000 from the 130,000, we would be left with 50,000 points to travel.     

I asked Brad why this program was developed. He said Diamond wanted to make sure we STAYED VACATIONED. Now it seems more likely he wanted to drive us into foreclosure to be able to start over with his next victim.  

As a result of this up-sell, we have less time to travel because we have to work to pay for the additional points that increased maintenance fees to $11,252. We also have a loan with Diamond for $31,000 and the $26,000 Barclay card charges.

Brad charged on two Barclay cards $14,000 in my name and $12,000 in Thomas’ name. After he opened the cards, Brad said,Barclays loves you! You got $26,000 credit!” I was livid after I learned what happened as we were unaware the amounts had been charged. We could have used a different credit card that would have gotten us rewards points.

We saw Brad again in May 2017. Brad said the program had changed. Brad told us in February we would be sent a debit card that would be reloadable for the maintenance fee reimbursement program. Brad informed us in May that DRI was getting rid of the debit cards because there were problems. Brad had said the double points (65,000) would appear on a split screen on our dashboard. He said DRI was still working on the split screen. This program only made sense if we received the additional 65,000 points. I wrote down everything Brad said. I have an accounting background.   

This whole deal was based on having 130,000 points using points at $.10 a point for a Travel Advantage reimbursement service, but this was of very poor value and only made sense because of the extra bonus 65000 points. You can book a lot of vacations with 54,259 points that would vastly exceed a measly reimbursement check for $5,425.90.

Brad assured us he would be here for us and hoped he could restore our trust in Diamond. We had explained how we had been duped into buying 4000 more points in California so our heirs would not be saddled with Diamond points.

Diamond has refused to help Sheilah, but she is encouraged by a call from her Florida Timeshare Division reviewer supporting her claim.

Gad and Noreen’s debacle

Gad and Noreen own 96,000 Diamond points, only because they bought an additional 25,000 points to take advantage of benefits they now know they already had. Gad and Noreen are both Army veterans. Noreen served as an Army officer in the nursing corps. Gad, also an Army veteran, worked for IBM and VISA, at times stationed overseas. The Liebmanns have nine children, not counting children they fostered. According to Gad,  

For over 20 years we enjoyed using our Diamond points. We had purchased eight Diamond contracts over the years and had been happy until Daytona sales agent Brad Leslie sold us 25,000 points November 22, 2017, we allege by fraud.  Brad told us that if we purchased 25,000 additional points for $70,000 we would get additional benefits. He showed us how using these benefits, we might not have to pay more maintenance fees if we used the same amount of vacation time. What Brad Leslie neglected to tell us was that we were already eligible for these benefits. He knew this. He also claimed that we could recover the cost of the additional points after 10 years. This was also false. Brad said that we would be even on the $70,000 within ten years if we only booked through Value Getaways.

A call to Diamond CEO Michael Flaskey got a response from a lady who offered to allow us to give back some of our points, lowering the dues but not eliminating the latest purchase.  In other words, give back points we already paid for, requiring us to pay the company $70,000 after being sold points to take advantage of a program we already had. We may be older, but we’re not stupid.

We have used all of our 2018 points for redemption reimbursement and with the over $700 monthly mortgage payments, we can no longer use Diamond points for vacations. Since we can’t afford to travel because of this debacle, we thought we should warn others by holding up our signs. I feel America is in a moral crisis when CEOs feel no concern when people complain directly to them of questionable business practices. My heart is heavy since the DRI salesman Brad Leslie professed to be a Christian, as I am.

Gad and Noreen protesting outside Daytona Regency

Thank you to Gad and Noreen and Sheilah and Thomas for joining our advocacy efforts. I reached out to Diamond for comment, but they did not respond. We were hoping they could explain Sheilah’s pencil pitch.  

Many timeshare members feel there is little to no timeshare enforcement in Florida. According to several members, Florida dismisses complaints, backing up the developer by also falling back on the oral representation clause. Florida receives about $70 billion a year in tourist revenue.

From the Florida Attorney General’s Timeshare Division DBPR

Timeshare developers are required to provide full and meaningful disclosures to purchasers in the documents they are required to deliver to them including the public offering statement, sales contract, and all supplemental documents at the point of sale.  A document called “Acknowledgment of Representations” or “Purchaser’s Understanding” or a similar document provides the disclosures which each purchaser initials and signs at the time of purchase and it contains all the relevant information about the timeshare product.  A developer heavily relies on these documents to refute any claims by a purchaser regarding the alleged misrepresentations. Therefore, in light of these written documents, it is very difficult to prove the allegations raised in the complaint.  

From the Arizona Attorney General’s Assurance of Discontinuance:

IV Assurances

“Diamond shall enhance its programs, policies and training and continue to instruct and train its Vacation Counselors and Sales Managers to comply with the ACFA (Arizona Consumer Fraud Act). Diamond shall advise all Vacation Counselors and Sales Managers that they may not:

  1. Sales agents should not deviate from sales material
  2. Sales agents should not make oral representations at the point of sale inconsistent with the Purchase document.

https://www.azag.gov/press-release/attorney-general-brnovich-announces-800000-settlement-diamond-resorts

Contact Inside Timeshare or one of these self-help groups if you need help.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

That’s it for this week, Friday is here and the weekend is about to start, join us next week for more readers stories and their experiences in the world that we call “A Nightmare on Timeshare Street”.

We will also be publishing more information on those companies that keep springing up promising the earth and delivering nothing, so remember if you are called and are not sure if the company is genuine, do not do anything until you have done your homework, double check and check again.

If in doubt contact Inside Timeshare and we will show you where to look.

Have a great weekend.

What a Pitch! Readers Share their Information.

Over the few months Inside Timeshare has been alerting our readers about two companies, Abogados Lopez and Centaurus Mediations, the latest is the pitch these two are using, first Abogados Lopez.

According to the calls our readers have been receiving calls from first Hope Brugge and then a Megan Haywood, they have been appointed to take over cases against timeshare companies, that the client’s case has been brought forward and is going to be heard in the next couple of days.

Hope or Megan need to verify certain information before presenting the case in the court, which if it had already been filed and the case is being brought forward, those details would have been checked before. So the question is why do they need to verify it and file the case at court, is it for credibility?

They also go on to tell the client that the law firm they have paid to do the case for them is actually a scam which is why they at Abogados Lopez have taken on the cases. Hope or Megan even go on to say they hope that the client didn’t sign a power of attorney.

Within a day or so the client receives another phone call from Hope or Megan, this time with the great news that they have won the case and the court has awarded them thousands of pounds in compensation. Now comes the crunch, to get this money released from the court there is a fee to be paid, some have been told it is for taxes.

This fee has to be paid by bank transfer, the client receives an email with all the bank details, there is only one major problem here, the account is in the name of a private individual. Now, we don’t know about you, but we have to ask, why is a so-called law firm using bank accounts in the names of private individuals?

Unfortunately, due to readers of our pages getting in touch with Inside Timeshare or their law firm they have realised that this is just an elaborate “SCAM”. When they confront Hope with this she gets very aggressive, raising her voice and telling the client that they are not the “SCAM” but everyone else is. She then slams down the phone. Oops, chucking dummies out of the pram!

The next pitch our readers have told us about is another that is being used to gain “credibility”, this involves Centaurus Mediations SL in Tenerife, a company that is not unfamiliar to our pages and that we know is linked to Mark Cushway and Silverpoint.

In this case the representative from Centaurus knocks on the doors of Silverpoint members at the resort, in this case Hollywood Mirage. In the case of our reader it was a young lady, she informed them that they had been “appointed” by the court to act as “mediators” following court cases against Silverpoint.

When questioned the young lady was unable to answer any questions as she stated she didn’t work with the mediators, but acted on their behalf to contact clients. She then made an appointment for them.

At the appointment they were greeted by the same girl, and introduced to a man named John who was described as a “Paralegal” and would explain their options.

The clients then asked where did Centaurus get their contact details and information that they were staying, apparently John looked a little flustered and reiterated that the court gave them the details. Obviously the client did not believe them and informed them of this even stating that it was a breach of protection of data, that the court would not pass on any information without informing the client.

John then brought over another person called Taz who he called the owner and his manager, this Taz told the clients that the court had ordered Silverpoint to supply them with weekly lists of Silverpoint clients stay at the resorts.

Obviously our readers did not believe all this baloney, informing them again that it was a breach of data protection and that they believed that Centaurus was in fact working with Silverpoint and getting the data direct from them as part of Silverpoints enterprise.

At least our readers in this case had the good sense to realise that what they were being told was not true.

Silverpoint is that desperate that they set up a company to act in this way and swindle their own clients yet again, don’t forget they are also using two companies in Scotland for the same thing, Claims Solutions Group in Aberfeldy and Fullbrook Associates in Stirling.

Inside Timeshare warns all its readers beware the “pitch” which is designed to give credibility to the company that is contacting you. Question what you are being told, remember the courts do not appoint or order companies to contact timeshare clients. This information is coming from one source and one source only Silverpoint!

If you have had an experience like this then Inside Timeshare would like to hear from you, it will serve as a good warning to others. If you need to check on any company that has contacted you or one you have found in the internet, then contact Inside Timeshare and we will point you in the right direction.

New Name Same Company

Following on from Monday’s article which highlighted Keys Concierge and the relationship with Silverpoint, Inside Timeshare has received further information from one of our readers.

This reader attended a presentation at Beverly Hills Club in Tenerife, one of the Silverpoint resorts, he was then sold a one year trial membership of Keys Concierge, the new “lifestyle product” which we found out is the new product Silverpoint are marketing.

silverpointlogo

According to the information received, the new company selling this membership is called:

Signallia Marketing Distribution SA, with the CIF. A76539030, based at Avda San Francisco 12, Arona Tenerife. When the CIF number and the company is checked there is a little surprise. Lo and behold the company was formerly known as Silverpoint Vacation Solutions SA.

So there we have it, new company name, same CIF and address, but I would not be surprised if they deny that they are still Silverpoint, a little like Silverpoint tried to deny they were Resort Properties.

As for the new product, it is a credits based lifestyle membership, offering stays at Beverly Hills Club (no longer timeshare), Beverly Hills Heights (part of which is being sold off) and Hollywood Mirage. They also offer a “concierge service” where their “lifestyle managers” do all the work for you, make your bookings and travel arrangements even helping you with switching your utility company.

Some of the “benefits” are the discounts you can get from utilising your Keys membership, from 5% discount at Marks & Spencer, 4% discount at Sainsbury’s or even 8% at B&Q! You can also get upto 15% discount at Disneyland Paris among others. (see the link for offers).

https://www.keys-concierge.com/discovery-offers

Keys concierge

Looking at the website, the product is very similar to others in the past, a Discount Holiday Membership Club, with other services attached. Did we not see something similar with the same type of “Lifestyle” promises from Club Class Concierge?

They also had a “concierge service” which would “enhance” your lifestyle, your very own personal assistant to do all the mundane things like booking travel or theater tickets. Massive discounts which never materialised, either on the holidays or the other products they listed.

It is also sold that you “earn” more credits when you book anything with them, which “saves” you even more. I’m sure we’ve heard this before with “Leisure Credits”?

So the next question is, now that Silverpoint is no longer “selling” timeshare, or no longer members of the RDO, will Kwikchex business service be contacting them for a transparency report? Will they “comply” and if not what will Kwickchex say?

Will Mindtimeshare even post anything about them and this “New Product”? After all Mindtimeshare does publish about companies that are not “Timeshare” and in their eyes are “bogus or scams”. We shall watch those blogs and all the other forums for any comments about this new venture. Somehow I don’t think we will have to wait to long for answers.

On another note, Silverpoint again lost another case, the news was announced on 18 April. The High Court No 3 of Santa Cruz de Tenerife found in accordance with the Supreme Court rulings and declared the CLA client’s contract null & void. They ordered Silverpoint / Resort Properties to return over 27,000€ plus first instance legal fees and legal interest.

So just to finish, Silverpoint Vacations Marketing SA are now Signallia Marketing Distribution SA, a new name and a new product to peddle, will this product turn out to be a good one or will it go the same way as others before it? As usual it is all left to questions needing answers.

If you have had any contact with this company or product and want to aire your views, contact Inside Timeshare and we will share it with our readers. (see one readers comments) http://insidetimeshare.com/keys-concierge-another-credits-based-lifestyle-company/#comment-4014

It is through your experiences and information that others can be warned as to what is going on and be prepared.

 

The Friday Post: A Look at the Past Week.

It’s Friday, the end of another week in the murky world of timeshare, and what a week it’s been.

The RDO and TATOC announce that Silverpoint has withdrawn their membership from these two organisations, with Silverpoint announcing they will no longer be selling timeshare. One can only speculate as to the reasons behind this, but it does look like they may just be looking to develop another product which circumvents the timeshare laws. Rumour has it, this may be a “leisure credits” type of product.

There is also a lot of speculation as to a probable name change to the company, again this might just be to deflect any further litigation. After all Silverpoint did try and argue that they were not Resort Properties at one point, but the courts threw this out stating they are one and the same entity.

Inside Timeshare also announced in a previous article the sell off at Beverly Hills Heights, with owners being moved to other apartments or to Hollywood Mirage. We saw this at Beverly Hills Club a couple of years ago when this resort was sold off. It is now used as a hotel. Palm Beach Club owners also had the same thing happen, when the top 3 floors were sold. Again they were moved to other apartments or resorts.

Silverpoint’s woes do not just stop there. This week alone, the Canarian law firm, Canarian Legal Alliance announced 6, yes 6 court judgements against Silverpoint. All of these were delivered by the Court of First Instance in Arona, they all followed the 50+ Supreme Court rulings.

All the contracts were declared “Null & Void” with over £120,000 awarded to the clients, including legal interest and legal fees. This is quite a staggering amount to have to pay out in just one week, with many many more in the pipeline. It makes you wonder how long Silverpoint can hold out with these figures being awarded against them by the courts. So they may just need to come up with a new product pretty damn quick!

Again this week we have had new information passed to us about the Litigious Abogados family, these “law firms” are hitting many timeshare owners with false promises of cases against their timeshare resorts / companies being lodged at court. One which we highlighted this week was a gentleman who had a narrow escape, luckily he found previous articles and never paid them.

The new “firm” Abel Garcia Abogados, told him his case had been lodged with the court in Santa Cruz de Tenerife on 4 March, the case was due to be heard on 25 April. Under 2 months to get the case heard, this is astronomical, even CLA take around 2 years and they are the most experienced in this field.

The only problem is he did not own anything, the “club” he purchased and the marketing company selling it, were dissolved many years ago so no longer exist. They were also UK based and the sales were conducted in the UK, so how could a Spanish court have jurisdiction?

These “law firms” have a very sophisticated operation, all the documents look genuine to those who do not ever see the real thing. The story is also very plausible, then coupled with the high amounts being “awarded” by the court, along with copies of the cheque waiting to be sent to the lucky client, it is easy to see how people can be taken in.

Irene Parker, our US colleague, has also been busy, getting ready for her “starring role” in the Fox News programme Property Man with Bob Massi. Today’s article from the US is an update on Timeshare Advocacy Groups.

This is becoming a very big project, attracting more and more owners to the various facebook groups, it is also stimulating a lot of dialogue with the industry. Could it be the industry is now starting to realise that without you the owners / members, there would be no industry?

Well thats enough of that, on with Irene’s Friday piece.

Update on Timeshare Advocacy Groups

cartoon

Irene Parker

April 6, 2017

Our consumer advocates have heard an earful, so we are encouraging those who feel they have been victims of deception or fraud, review ARDA’s code of ethics and email ARDA ROC to express your concerns.

The biggest complaint our Advocacy Group members have expressed is lack of a secondary market.  ARDA ROC needs to know when there is no secondary market for a timeshare, at least not through any of the 64 members of the Licensed Timeshare Resale Broker Association.

http://www.licensedtimeshareresalebrokers.org/

If you are looking for information on selling your timeshare, please note that ARDA-ROC is not a resale organization, however we can point you in the right direction. Visit

http://www.ardaroc.org/tips-to-exit-your-timeshare.aspx

for more information on the timeshare resale process as well as a link to resale companies who are members of ARDA.

Ethics Code of the American Resort Development Association adopted by the Board of Directors April 7, 2014

  1. Conduct.  All  Member Activities with customers, clients, other Members, business or community partners, regulators, legislators or government agencies shall be honest, legal, ethical, and in accord with standards of fair business dealings, professionalism, integrity, dignity and propriety. Members shall not denigrate the Vacation Property business, but instead shall use their good faith efforts to promote the Vacation Property business.

woman phone

Timeshare narrative can get confusing fast, especially when there are multiple contracts that span several years. To make it easier for the resort and for our members, here is a blueprint members can follow.

How to File a Complaint

Name

Phone Number

State of Residence

Number of points currently owned

Current Maintenance Fees

Original Loan Amount and stated interest rate

Current Balance

Resort where purchased and sales agent’s name

If you are claiming deception or fraud, list how you feel you were deceived.

Deception 1

Deception 2, Etc.

What do you want? Do you seek Refund or Relinquishment? If your investment is $20,000 or less and you owned your timeshare for ten years or more consider relinquishment.

Are you sure you know how to use points and the program correctly?

Why do you want relinquishment?

Is it due to Deception, Health, or Financial Burden?

Availability – There are many who are happy with availability but there are those who have been oversold on availability. For example, we were told to buy more points because NYC properties were being added. Because these are affiliated properties, like in San Francisco as well, they are never discounted and never have 59 days or fewer rates. On average, year round, it costs $5000 to $10000 in maintenance fee equivalent dollars what could be booked online in New York for $2500 to $3500 for a week. Great Wolfe Lodge is similar.

MOST IMPORTANT – Purchase Timeline

Remove numbers from your testimony. It is better to state your narrative as a narrative referring back to the contracts and figures at the top of your complaint.

ALWAYS include the name of the sales agent (s). Refer to your contract if you don’t know.  Provide the sales agent’s ID number if you can.

How Advocacy Works

Email your sworn testimony. Raise your right hand. Do you promise to tell the truth, the whole truth, and nothing but the truth, so help you God? Start writing.

Send to intake volunteer who will review, edit and return to you.

Position open: Volunteer report writer. No experience necessary.

An email will be sent to the resort, public relations and you.

Owner or member takes it from there unless there are questions or concerns along the way. Owner or member will report back with positive or negative outcome. Due to the mutual release, terms and conditions will not be discussed. If negative, complaints to be filed with:

Attorneys General where you signed, where you live and Nevada.

Our Advocacy Group

We seek to provide Diamond Resort members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

It’s a lot of work but it is the only way to change business practices is through an organized lobby effort targeting legislators and regulatory agencies that may be sympathetic to owners or members, and media outreach targeting the general public.

What to expect from regulatory agencies:

http://insidetimeshare.com/chicken-soup-timeshares-soul/

Send us your comments or articles! New voices are needed.

need you

So there we have it, the end to another week, but as we say, timeshare never sleeps more news will break over the weekend so watch this space for next week’s articles.

Have a good weekend and enjoy yourselves.

weekend cat

More Trouble for Silverpoint?

It would seem the woes that are befalling Resort Properties / Silverpoint are just getting bigger. It has now come to our attention that it is the turn of the Beverly Hills Heights Resort, the news is not good for those who own at this resort, a number of apartments are now going up for sale.

We have seen the same thing happen at the Beverly Hills Club in the past year or so, where the owners were moved to the Heights when the resort was sold. It is now effectively a hotel, with the apartments available to the general public. The same has also happened to part of the Palm Beach Club, another Resort Properties / Silverpoint resort.

beverly hills heights
Beverly Hills Heights

Owners who are affected have been told they will be moved to other apartments at the heights or to the Hollywood Mirage. This seems to be causing quite a stir among the owners at this resort, many are becoming very vociferous, taking to the discussion forums and venting their anger.

Could all this be a result of the years of misselling, which is now coming back to haunt the company?

Only in first three months of this year, the Supreme Court has made five rulings against Resort Properties / Silverpoint. This is also alongside numerous judgements at the courts of First Instance and High Courts in Tenerife.

On the 1 March the Supreme Court awarded over 90,000€ which included the original purchase price, double the deposits and maintenance fees. The court also ordered that the client receive back their original legal fees and legal interest, with the contract being declared “Null & Void”.

On 6 March, the same court ruled in favour of a German client, returning over 30,000€ plus legal fees and interests, again declaring the contract “Null & Void”.

tribunal supremo

It was also announced on 21 March that the Court of First Instance Number 1 in Arona, ruled in favour of another client, awarding 44,000€ plus interest and legal fees. Then on the following day the news was broken that the High Court Number 3 of Santa Cruz de Tenerife awarded 37,308.40€ along with the initial legal fees and interest and the contract declared “Null & Void”.

Then yesterday 27 March, it was announced that the Court of First Instance Number 5 in Arona found for a British client. The amount awarded was a staggering £111,134.00, plus the return of initial legal fees and interest. Again the contract was declared “Null & Void”.

This is certainly showing that the Supreme Court rulings are being used in the lower courts, the Supreme Court has ruled on the following points:

Taking of deposits is illegal;

  • Floating weeks and Points systems are illegal;
  • Contracts over 50 years (perpetuity) are illegal;
  • Clients are Consumers not Investors.

All of this is a result of the hard work of one group of dedicated lawyers based in Gran Canaria. Yes it is those lawyers and the team which is Canarian Legal Alliance, which since the very first Supreme Court ruling in March 2015, have gone from strength to strength.

These are not just against Resort Properties / Silverpoint but also there have been many rulings against Anfi, Palm Oasis (Tasolan) and many others. These cases are also being highlighted in the Spanish press, which is having what can only be described as a field day.

http://www.eldiario.es/canariasahora/tribunales/Varapalo-Supremo-timesharing-comercializado-Canarias_0_619088490.html

CLA Logo

All we can say at Inside Timeshare is well done to the lawyers and team at CLA, to the readers beware of the companies that purport to be the ones bringing these cases, especially when they have only been formed for a matter of months. There are many of them jumping on the bandwagon, misleading you the consumer into believing they have done the job. Can they actually prove they have won these cases?

We will be publishing articles on some of these over the coming weeks, some we have already highlighted, some are very sophisticated frauds. If you are in doubt, wanting to know more and who you can trust, Inside Timeshare can point you in right direction to find the answer. Remember, doing your homework and due diligence will save you not only money but a lot of stress and heartache.

homework

My Thoughts Today: End of January

We began January with an update on “bogus” law firms Litigious Abogados and Litigar Abogados, with the addition of a third firm called Abogacia Española, with the founder being Fernando Holaci. All three websites are the same except for minor alterations such as colour and the names of the founder and the lawyers.

The method of enticing timeshare owners to pay is also very sophisticated, with fake court documents, copies of compensation cheques and official looking documents from the so-called Procurator, Davido Harstun Jaime.

LIT

They begin by sending or calling prospective clients about the court case they are about to conduct against their timeshare company, that they are eligible to participate. In order to be registered on the coming court case, a sum of around 1,500€ is required. This has to be paid quickly as the case is due to be heard within the month.

Once this sum is paid, the client receives another email with the fantastic news that their case has been won, with the court awarding many thousands back to them. All this is done within weeks, a feat not seen in a Spanish court or any other court for that matter. Now comes the main part of the “sting”, in order to get this sum paid out court taxes etc need to be paid first, the amount varies from client to client depending on the court award. But they are in the region of £4000 to £8000. For further information see the link below or search Litigious Abogados in the search area for all the posts.

http://insidetimeshare.com/litigious-abogados-plot-thickens/

Another article published was around a Credits based lifestyle company which popped up on our radar called Keys Concierge. The reason for this article was very simple, it is the link between the director of Keys Concierge, Mr Franz Markus Deutsch and the CEO of Silverpoint / Resort Properties, Mr Mark Cushway.

The company became active in August 2015 and has a credits based system to purchase goods and services. Credits are also “earned” with each purchase and shows substantial discounts on holidays and products. So far there has been no other information come to light.

http://insidetimeshare.com/keys-concierge-another-credits-based-lifestyle-company/

Inside Timeshare with Irene, also broke the news of a settlement between the Arizona Attorney General Mark Brnovich and Diamond for $800,000 which revolved around “Allegations of Consumer Fraud Act Violations”. This is a story that we have been following all month. (see following articles).

arizona-ag-seal

After the “Breaking News” of the settlement, a joint article by Charles and Irene on the role and use of OPC´s in the timeshare sales cycle. It began with an outline on what regulations various countries in Europe have on controlling how these “scratchcard touts” operate. Going on to explain how they work in the US, with Irene laying out the information they are after. She also spoke about an OPC that she knows personally. It was an insight into how you ended up on the presentation.

This was followed by more Litigious Abogados updates and the article “Thinking of Buying a Timeshare”. It was closely related to the previous article on OPC´s as it explained how the scratchcards work, then going on to ask “Is it worth buying one”?

It came to the conclusion that it depends on what you are after, it also weighed up whether to buy from the developer or a resale. There was also a link to Mike Finn of the Finn Law Group, who also gave some very sound advice.

Again we went across The Great Lake for more news from the US,

http://insidetimeshare.com/timeshare-news-across-atlantic/

In this article Irene gave her analysis of the importance of the Arizona Attorney General’s settlement with Diamond. Irene told the story of the nightmare suffered by Irina Allen and her purchases, along with the fact she had her membership suspended on false allegations of being a “mega renter” with an AirBnB account. She had even been advised by a sales rep to buy more points as renting will help pay the maintenance.

Another article we published was on the subject of plagiarism, this was prompted by posts appearing on the TCA website which more than resembled articles written by myself and Irene. Any author will recognise their own writing style and use of words. Especially as the grammar used by the TCA writers is to say the least very poor.

But, the main point was the use of information not just from Inside Timeshare but also from Canarian Legal Alliance. In all the posts on the TCA site, no mention or accreditation to where  this information had come from. It all appeared  the TCA was taking credit for the information and the Supreme Court victories achieved by CLA. Whenever Inside Timeshare publishes any article that uses information or news from another source, that source is always credited for it. That is the basic rule of any journalist or writer.

http://insidetimeshare.com/tca-using-others-work/

plagiarism

The next article on US timeshare had a very happy ending, back in November Irene explained that Wyndham had launched “The Ovation” surrender programme. After receiving this news Inside Timeshare contacted one of our readers, Steve, who owned at Wyndham. Due to his personal circumstances he wanted to surrender his ownership, he did not have a claim, so relinquishment was the only option.

It was explained to Steve about the Ovation news and he duly contacted them to surrender his ownership. Within two months he got the news that they had indeed accepted his surrender request. Since then Diamond have also accepted the surrender of his European membership, although due to his statement of events at the point of sale, Diamond are investigating and we hope to report on that in the near future.

http://insidetimeshare.com/wyndhams-ovation-surrender-program-latest-news/

On the day President Trump was inaugurated Inside Timeshare along with Irene published the question “Attorneys General and Timeshare under Trump”. The article explained how the business and politics are linked, including the role of the “lobbyist”.

This was a subject being asked by many owners of timeshare in the US and only time will tell what effect his presidency will have on them.

http://insidetimeshare.com/attorneys-general-timeshare-trump/

In the article “And So it Begins”, it followed Irene being banned from the Diamond Resorts International Members facebook page. The reason, a few thought her posts and links to our articles were political, Inside Timeshare posed the question “what is not political nowadays”?

The real reason of her ban is simple, she asks questions about Diamond, she writes about Diamond, she questions Diamond, she questions the practices of the sales reps, but she also has dialogue with Diamond. She brings to their attention the concerns of thousands of members, she has also had statements from senior Diamond employees which she has used in her articles.

In her following article she called for advocacy in timeshare, highlighting Diamond creating an Advocacy Department, even contacting Maya Pogoda, Diamonds Public Relations Representative, who is also helping to launch the Diamond Advocacy and Clarity programme. But to some on the facebook page she was attacking Diamond, when in reality she and Inside Timeshare are calling for dialogue. Yes we do highlight the ugly, but we also highlight the good.

In another twist to this tale, two more people have been banned from this group, the reason? They have been highlighted in articles by Irene and published on Inside Timeshare, They are Irina Allen and the Saldana family. Do those calling for a ban who are the administrators believe in two sides to a story or are they only interested in promoting their own ego´s, one openly boasts how he owns so many points yet has never actually paid for them, one wonders how he got them? You know who you are and Inside Timeshare awaits your response.

http://insidetimeshare.com/timeshare-advocacy/

CLA Logo

Back to Europe, Canarian Legal Alliance has been hitting the news again, published on the 26 January, was the news of two Supreme Court rulings against Silverpoint / Resort Properties. In the first judgement the court announced that the Club Paradiso product was indeed timeshare and fell under the relevant laws, they also concluded that the client in this case was a consumer not an investor as Silverpoint claimed. This has significant implications for other “Club” schemes operated by other companies.

This case was picked up by The Northern Echo follow the link:

http://www.thenorthernecho.co.uk/news/15045851.Woman_wins_a_landmark_legal_ruling_on_timeshares/?ref=rl&lp=2

Within days there were another two verdicts delivered by the highest court in Spain, again against Silverpoint. In the fourth ruling, the court reiterated the earlier verdict that the “Club” scheme was timeshare, this was in relation to Hollywood Mirage and Beverly Hills Club Vacation package. Now if memory serves me correctly the second ruling on “Club” schemes now puts that into jurisprudence.

 

In the last article this month, Irene gave her views on Diamond’s Clarity programme, she had an interview with Maya Pogoda the Diamond PR and also had comments from Executive Vice President, Chief Sales and Marketing Officer Michael Flaskey. Now if this isn’t creating a dialogue, well I don’t know what is!

This will be followed next month by Part II: How Owners Feel About Clarity.

We have also been informed of a major news item that is just breaking, we hope to have an article on this tomorrow, Irene is busy on it now. But we must remember she is several hours behind us, so watch this space.

Inside Timeshare publishes these articles to keep you informed of the latest news, developments and views in the world of timeshare. Much of it you would never hear about, especially as many forums will remove posts the administrators don’t like. We will continue to publish even if it is controversial, that is what we believe in, the freedom to question, criticise and comment.

Inside Timeshare would like to thank all those who have contributed to articles this month, either through information or comments, without you the stories would not be there.

great quote

 

Latest News from Europe and the US.

Before we go on with today’s article from Irene, there has been some breaking news over the past week. The Supreme Court in Madrid has issued three rulings against Silverpoint, on behalf of three clients of Canarian Legal Alliance, all three came within days of each other.

In the first was the British Client who purchase at Club Paradiso, the court ruled that this was indeed timeshare and not a club affiliation as Silverpoint claimed. This case has taken around five years to get to this stage, with appeal following appeal.

The second case was that of a CLA client from Belgium, the court declared once again the illegality of contracts over 50 years.

Another British client of CLA who purchased the Hollywood Mirage and Beverly Hills Club Vacation Package. Again this ruling was around the “club affiliation” scheme, the court once again ruled that this did indeed fall under the scope of Spanish timeshare law, (Ley 42/98) as in the first ruling.

So far since March 2015 CLA have achieved remarkable results, with around 42 rulings from the Supreme Court, involving numerous timeshare companies, with Anfi being the most prominent. (Follow the link to The Northern Echo article on the first case).

http://www.thenorthernecho.co.uk/news/15045851.Woman_wins_a_landmark_legal_ruling_on_timeshares/?ref=rl&lp=2

In the article by Irene today, she looks at the Diamond Resorts Clarity (™) programme, it would seem that Diamond are trying to change the way they operate amid growing protests from owners, especially the elderly.

This programme at present will not be rolled out in Europe, Although Diamond Resorts in Europe have already begun to make considerable changes in their approach to owners / members. They have set in place a programme where members can surrender their timeshare under what Diamond call “exceptional circumstances”, with this there is no charge.

One reader has Steve has taken advantage of this, with Diamond accepting his surrender, but there is a twist in this story. Diamond are investigating how he was sold and how he also ended up with a finance package, they obviously believe that there is something wrong. Once this is completed, Inside Timeshare will bring you the results.

Contained within the article is an interview Irene had with Maya Pogoda the Diamond Public Relations Officer. She has welcomed the chance to speak with Inside Timeshare and has supplied numerous comments and answers to our questions. So on with Irene´s article.

Diamond Resorts Clarity (™) – The Good, the Bad and the Critical

Diamond Owners are Hopeful but Skeptical

By Irene Parker January 29, 2017

Skeptical Method

DIAMOND CLARITY(™) is the offspring of Arizona Attorney General Mark Brnovich’s issuance of an “Assurance of Discontinuance” resulting from allegations that Diamond Resorts International violated the Arizona Consumer Fraud Act.

http://insidetimeshare.com/opcs-europe-usa/#more-1518

Maya Pogoda, Diamond Public Relations spokesperson, talked to me about the new national program consisting of a series of operational procedures and enhancements, new training and compliance procedures and protocols, and other customer-friendly changes to the sales process.

Press Release excerpts:

Missing from press release: “We recognize the need for Diamond Resorts and all timeshare companies to change or improve timeshare business practices that have led to predatory lending and deceptive sales techniques, resulting in harm to timeshare owners,” suggests Irene.

I took issue with several statements made in the press release:

“At Diamond Resorts, we already excel in customer satisfaction, but we are constantly looking for ways to do even better,” said Executive Vice President, Chief Sales and Marketing Officer Michael Flaskey.

I spoke with a few timeshare attorneys. One paralegal who works for a timeshare attorney asked not to be identified. Their firm has released 10,000 owners from timeshare contracts and said Diamond is their biggest “customer”.  Timeshare attorney Mike Finn of the Finn Law Group carries approximately 500 timeshare cases with 20% to 25% against Diamond Resorts. Mr. Finn said he’s never had a Disney timeshare client.

There are also several angry Diamond owner groups:

DRIP Diamond Resort International Protestors launched by over 1000 angry British owners trying to be released from contracts.

Intrawest Embarc Diamond Facebook page has over 2500 Intrawest members. An administrator of this group recently suggested I post our last Inside Timeshare article on their Facebook page after being banned by a Diamond Influenced Member Supported 7000 member Facebook group.

I had sent the article to an Intrawest administrators individually. She receives a link to all my articles. Unfortunately, one of the administrators from the 7000 member group voiced a warning to one of the other Intrawest administrators urging a word of caution concerning the dangerous piano teacher, Irene Parker.

https://www.facebook.com/Club-Intrawest-Owners-Group-921012087982547/

The 7200 member Facebook group consists of about 50% happy/angry owners. Members who are 100% negative on Diamond Resorts are privately and quietly urged to join DRIP, according to one member who asked not to be identified. Ironically, the same administrator was banned from the DRIP website accused of being too positive.

Charles Thomas was banished within days of joining the 7000 member Facebook accused of supporting the Canarian Legal Alliance. Charles can better explain the success CLA has had fighting timeshare abuse.

Owner infighting is strongly encouraged by Diamond Resorts because United we Stand and Divided we Fall. There is a lot of that going on in the world today.

Inside Timeshare allows political commentary to enter into our articles. In fact, given the fact the Trump family is launching a timeshare in Scotland, it is even encouraged. One of President Trump’s closest friends of 20 years is David Siegel of Westgate. Westgate has been under Consumer Financial Protection Bureau investigation for the last few years.

Continuing the litany of unhappy Diamond owners:

Monarch Website of angry owners owning fixed weeks could not gain access after converting to points, resulting in a class action lawsuit.

http://www.monarchowner.com/p/our-story.html

Poipu Angry Owner website:  Assessments resulting in a class action lawsuit.

https://www.facebook.com/pages/Point-of-Poipu-Angry-Owners/148027451960608

Thousands of complaints have been voiced on Redweek, BBB and other internet complaint sites. Just yesterday a Redweek member reached out to me. I sadly informed her she made my list of top two percent timeshare horror stories. The subject of Diamond timeshare sales agent Rick Casper of Polo Towers Las Vegas will be the subject of my next article

Of course, people can always contact me directly.

Irene Card

RedWeek continues to allow me to post.  I was asked to provide a link to the article that caused me to be banned. Controversy generated by an article is a writer’s best friend.

My Facebook page has no quota on happy/angry comments. I deny I am 100% negative on Diamond. We still enjoy Diamond Resorts and find good value at times. I am encouraged by the meaningful conversations I have had with diplomat and PR spokesperson Maya Pogoda.

I find relatively few complaints on the internet about Hyatt, Hilton or Disney.

Back to the Clarity Press Release:

“It will increase transparency”

Keep Reading

Supreme Court Rules against Silverpoint Twice in One Week

In a remarkable announcement the Supreme Court has made another historic ruling this time against Silverpoint. This case involves a retired lady from Yorkshire and has taken 5 years of legal battles to achieve.

The story begins when she purchased a timeshare at Club Paradiso in Tenerife, which she paid £25,000 with the promise that she could sell it at anytime as it would increase in value. This never materialised, she was then lumbered with annual maintenance fees.

In her first court hearing at the Court of First Instance they found in her favour, Silverpoint then took this to appeal at the High Court. This court overruled the first judgement and found for Silverpoint. Their argument was that Club Paradiso did not come under timeshare law as it was a “club affiliation”.

The lawyers at Canarian Legal Alliance did not agree and the case was then taken to the Supreme Court. In their deliberations 8 of the 9 Judges ruled that Club Paradiso did indeed come under timeshare law.

Within two days Canarian Legal Alliance received another ruling against Silverpoint, this time it was a Belgian Client who is now free of their ownership at Hollywood Mirage. Their contract has been declared null and void with the return of over 33,000€ plus legal interest and legal fees. The ruling in this instance was the length of their contract, being over 50 years or in perpetuity.

 

CLA Logo

Canarian Legal Alliance issued the following press release on 20 January 2017:

Canarian Legal Alliance is proud to announce that on 16 January 2017 another historical verdict was delivered by The Supreme Court of Spain.

The case began with the Court of First Instance finding for the CLA British client, this was overruled by the High Court in Tenerife, when the timeshare company Silverpoint appealed the first decision. The High Court’s opinion was that the Silverpoint product Club Paradiso did not fall under timeshare law 42/98, as they considered it was an “affiliation to a club”.

Canarian Legal Alliance felt this decision was flawed and ignored the rights of the consumer, thus appealing to the Supreme Court for clarification of the law. 8 of the 9 judges who studied the case considered that it was indeed a timeshare product as members paid a yearly maintenance fee, which is part and parcel of timeshare. They also concluded that even though the club membership was without a concrete apartment number or week, it was considered a timeshare and was regulated by the appropriate laws.

This is a groundbreaking verdict which will not only affect Club Paradiso and Silverpoint, but will have a significant effect many other club schemes and points systems in Spain.

Another aspect of this verdict was the court’s opinion the British client was a “consumer and not an investor”, again rejecting the ruling from the High Court in Tenerife. Considering this ruling now regards our client as a consumer and timeshare law applies, it gives all consumers of these products protection under the law.

Our clients contract was declared null and void, thus being Silverpoint was ordered to return to the client all payments made amounting to more than 31,000 Euros.

Canarian Legal Alliance is representing over 500 British clients in claims against Silverpoint / Resort Properties. Many of these claims are in regard to the misselling of the timeshare product as an “Investment”, whereby Silverpoint sold packs of weeks with the promise they will sell those weeks on behalf of the client.

With the so-called investment packs, clients were promised a return of at least 15% on their investment, none of these have ever materialised and many people have lost substantial amounts. Not only the initial investment but on subsequent upgrades, these were sold as better investments, as the original purchases were not of the best quality. These also include the payment of large amounts in annual maintenance costs.

This is not the first ruling achieved by Canarian Legal Alliance on behalf of British Timeshare owners, others have included the taking of deposits or any payment within the cooling off period. The banning of perpetuity contracts, floating weeks and point systems, this not only protects British consumers, but allows more British timeshare owners to receive justice in Spain.

The latest news from the Supreme Court:

It was announced yesterday 19 January 2017 that the Supreme Court has reached another verdict against Silverpoint for another client of Canarian Legal Alliance.

This verdict is in relation to the length of the contract being over 50 year, known as perpetuity, contrary to Law 42/98 of the Spanish civil code.

This is good news for many British timeshare owners who purchased in Spain, they now have a way out of their contracts and releasing them from the ever rising maintenance fees.

The following link is for the Supreme Court Announcement:

http://www.poderjudicial.es/cgpj/es/Poder-Judicial/Noticias-Judiciales/El-Supremo-declara-nulo-un-contrato-de-adhesion-a-un-club-de-vacaciones-de-49-anos-prorrogables

Link to El Diario article published 18 January 2017:

http://m.eldiario.es/canariasahora/tribunales/Supremo-condena-empresa-variante-timesharing_0_602990754.html
The Client has also agreed to being contacted if required.  Also for further information on this and other Supreme Court rulings please contact Canarian Legal Alliance:

Case Study: Shirley Wilson , Resort Properties

Another twist in this tale is the press release by Silverpoint, in this they do not agree with the decision. They also believe it will be overturned at a higher court, the question is what higher court as the Supreme Court is the highest in Spain.

According to Silverpoint they have begun working on an appeal to the Spanish Constitutional Court, but from our sources this is unlikely as the matter is not a constitutional one. They also claim they will raise the issue with the Court of Justice of the European Union, we say good luck to them.

As CLA stated in their press release they have over 500 clients with cases against Silverpoint, so this is welcome news for them. Inside Timeshare will follow this and keep you posted on the latest events.

The Northern Echo has already picked up on this case and this can be seen on the following link:

http://www.thenorthernecho.co.uk/news/15045851.Woman_wins_a_landmark_legal_ruling_on_timeshares/?ref=rl&lp=2