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The Tuesday Slot with Irene

Welcome to the first Tuesday Slot with Irene of December, this week Irene gives an update on an article from October, but first some important news from Europe.

Last week Inside Timeshare had some unconfirmed news on a raid in Tenerife, which we did not publish, this was against the offices of Mark Rowe’s enterprise there. This week news came out of raids at his businesses in the UK By Trading Standards, so this could just verify the Tenerife news.

This raid follows an investigation by the “Scambuster Team” of Trading Standards, offices of around 22 Mark Rowe companies were searched, employees questioned and documents removed for further investigation and as evidence if any criminal charges are brought.

trading standards

Among those raided were ABC Lawyers, Glenmore Consultants, Monster Rewards, Jive Hippo (replacement for Monster Credits) and apparently the TCA (Timeshare Consumer Association). The raid in Tenerife would most likely have been Hollywood Marketing SLU.

It looks like we will have to wait until the new year before we know the outcome, this follows the news last month of another enterprise EZE Group, where the directors and owners Dominic O’Reilly and his daughter Stephanie O’Reilly pleaded guilty at Birmingham Magistrates of “Aggressive” sales tactics and “Coercion” with their product EZE Credits. They are to appear at Crown Court on 15 December, whether they will be sentenced then or just remanded on bail until the New Year remains to be seen.

Now on with the article from Irene Parker.

TARS – Timeshare Advisory and Resolution Services

An Honest Timeshare Exit Program – Who knew?

TARS Limited Term Deed Program – A Monthly Update

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By Irene Parker

December 5, 2017

In October Inside Timeshare featured the launch of TARS TIMESHARE ADVISORY AND RESOLUTION SERVICES LLC new “limited term deeded” program.  “Consumers enjoy all the “pros” of traditional timeshare and none of the “cons”, plus even more benefits,” announced TARS President and General Counsel, Martin M. Kandel.

http://insidetimeshare.com/fridays-letter-america-24/

The limited deed/limited fun program is geared toward fixed week resorts, but the same strategy could be implemented by major timeshare point sellers, solving the problem a timeshare owner faces when life changes and now they own a vacation product they don’t want, they can’t afford, and can’t sell. TARS could eventually neutralize resale and listing scams. Scam revenue would turn into new buyer revenue which would be a win-win for everyone except the scammers.

https://search.justice.gov/search?affiliate=justice&query=timeshare+report

Inside Timeshare has received timeshare complaints from 223 readers (176 when the October 26 article was published). Members sometimes describe catastrophic financial distress when denied a release.

I asked Dennis F. DiTinno, CEO and President of the Liberté Management Group of Companies and Chairman of TARS to provide an example of how the limited deed works. “The TARs program offers the member an option to purchase a limited term deed for five or ten years. The term will be the decision of the Associations, but we would not recommend any term less than three years. We feel the five year plan best suits the Association and the owners. The design is to utilize the units’ maintenance fee costs with an increase annually to make the tax repercussions better for the Association – a major savings, but each unit in each resort would be different,” Dennis explained.   

All Seasons Vacation Resort in Madeira Beach and the Voyager Beach Club Treasure Island are the first to launch a TARS program. TARS had just signed up their first sale when we first talked to Dennis and he said other owners told him they would be glad to sign up when they returned home.

The example Dennis provided was for a Voyager unit with an annual Maintenance fee of $510. A five year limited deed could be purchased for $6,000. The now former perpetual deed owner becomes a limited deed owner. At the end of five years the term is up and the unit reverts back to the HOA.         

At this point skeptics raise their eyebrows. Wait! A $510 annual maintenance fee turns into $1,200 a year or $171 a night for a seven night stay? The Liberté website offers a one bedroom gulf view for $1,053 a week. So the limited deed would cost the member $735 ($1,200 – $1,053 = $147 x 5 years).

One timeshare insider suspects it’s a crafty upfront scam. I know Dennis and Martin Kandel so I have no concerns there. Another insider I contacted voiced a concern about what would happen if TARS went out of business. Liberté has been in business 35 years managing seven fixed week resorts and brokers resales and rentals as well. Liberté is a member of the Licensed Timeshare Resale Broker Association.

Dennis received a great congratulation from one timeshare advocacy organization, told this can be a huge positive change for the industry. Dennis also spoke with Robert Follis at the Florida Attorney General’s office who also saw the program as a solution to many problems.  

When I called Voyager, I spoke with M J Hassall, also with Liberté, who expressed great enthusiasm. “Every owner is unique so we provide a one on one presentation. One obstacle is convincing owners this is not just another ruse to get them to buy more weeks. This really is important information they need to know about. We have presented the plan to about 15 members with about 50 percent in favor of the program,” explained M J.

“In conjunction with select strategic partners, TARS will provide an a la carte menu of products and enhanced services designed exclusively for the legacy market segment. One of the partners is Let’s Go N Travel,” M J added.

This led me to Let’s Go N Travel which will be the subject of January’s monthly TARS update. I spoke with Chip Langdon at Let’s Go N Travel. Chip described Let’s Go as a Vacation Club boasting 450,000 members. More on how this fits in with TARS later.  

https://www.facebook.com/4life4less/

TARS provides a new way to address old problems (www.tarserv.com) in an effort to provide legacy resorts with a means to maintain their resorts for a decade or more in order to plan for robust continuation or an orderly repurposing of the resort and its timeshare program. This would seem a concept owners need to wrap their heads around, as they may not have yet thought about an exit or even if they need one.

Thank you to all at TARS for their help as we learn more about this evolving program. As a former deeded fixed week owner, I can see spending the extra money on something I enjoyed for 30 years, paying an extra $735 spread out over five years to be done with it without the hassle of dodging scams or waiting for an over supplied product to sell. As with any product, if it meets the needs of the consumer, it will sell itself. Timeshare does not sell itself. It is product that has to be “sold” and often requires six to eight hours of brow beating, “pitching heat” and deceit, according to 220 of our readers. We hope, working with developers, such tactics will diminish. We know there are good timeshare sales agents out there selling the product the way it should be sold. Inside Timeshare endorses Disney for their scarce complaint record.

Inside Timeshare will publish a monthly resale recycle report to follow along as TARS progresses. I still need to call my favorite fixed week timeshare people at Port Elsewhere in the Missouri Ozarks and Maui Hill at Maui Lea to hear what they think.

 Liberté

At least this provides a positive topic members and developers can agree on – the need for an honest timeshare exit to shut off the scam valve.  

http://resorttrades.com/timeshare-advisory-and-resolution-services-llc-tars-and-the-liberte-management-group-join-to-expand-services-for-legacy-resorts-and-owners/

Irene will be keeping us updated on a monthly basis on TARS Limited Term Deed Program, could it be that there is some honesty in this industry called timeshare? Only time will tell.

Other news coming in from the US is the link up between ARDA (American Resorts Development Association) and Europe’s RDO (Resorts Development Association). It has been rumoured for sometime that the RDO is what you might call “strapped for cash”, well they have this year lost one of their major members, Silverpoint. Could this link up be the saviour of them?

Kwikchex has also laid out the scope of its new mission, running the “Timeshare Helpline”, on behalf of the RDO, which replaces the disgraced and bankrupt TATOC. As we know TATOC was supposed to be an independent body representing timeshare owners through their committees, but under the leadership of Harry Taylor, they did the bidding of their benefactors. These benefactors were the industry and RDO members.

So the question is if the new helpline is run by Kwikchex and the Timeshare Task Force, paid for by the RDO, how can it be independent and on the side of the consumer?

Have Trading Standards and other Authorities been taken in by them, the same way as Citizens Advice Bureau were taken in by TATOC?

Inside Timeshare leaves you the reader to draw your own conclusions.

Remember

“Non enim videtur”

“Not all is as it seems”

sermon-o-what-a-tangled-web

Monster Credits Associated Companies Summary

 

Glenmore Consulting Ltd 08718409
5th Floor Waverley House, Holdenhurst Rd, Bournemouth. BH8 8DY
Offices also in York and Stratford. These are known as Advice Centers.

Directors
Mark Rowe
Nicola Rowe (Wife)

On 5 January 2016 the company name was changed to:
Monster Rewards Limited using the same company number and registered at the same address. There is also a Monster Rewards SL in Tenerife. the Ltd company is the UK arm.

Mark Rowe also owns:

Complete Internet Solutions Ltd which owns Monster Credits. This company sold the rights to sell Monster Credits to Hollywood Marketing SLU based in Tenerife, Mark Rowe is also director.
Hollywood Marketing licenced Glenmore Consultants Ltd now Monster Rewards Ltd to sell Monster Credits.
sellmytimeshare.tv is the trading arm of Hollywood Marketing and is also operated by Mark Rowe. (See advertising video) link.
Another arm is www.timeshare.lawyer according to the website on “who we are” they are a niche legal division of SellMyTimeshare.tv which is owned by Monster Rewards SL.

Hollywood Marketing SLU recently changed to Monster Group (Travel) SLU
Other names associated with these companies are:
Obviously Mark Rowe, previously sales manager Resort Properties/Silverpoint
Mrs Jodi Beard Marketing Director sellmytimeshare.tv

Cheap Holidays, Monster Rewards SL and Monster Travel
Niel Aylward telemarketing director. Previously Contract Sales Manager Resort Properties/ Silverpoint. before this employed by Club la Costa.

David Taylor and Joanne Taylor from Silverpoint. Now operates from the York office for sellmytimeshare/ Glenmore Consultants. Both are Senior Client Advisors.

The Timeshare Consumer Association (TCA)

This was originally set up by Sandy Grey, (1999), when he died it was taken over by a group of people wanting to continue his work. May 2014 Stephen Boyd (lawyer) instituted the new Company The Timeshare Consumer Association Ltd, he resigned in December 2014, Now a partner in Athena Law. For some time (December 2014 Director) it was controlled by Mr David Cox (now a TESS Director). The Website was taken over by Tolmex Ltd 08143115 and was directed by William Aspinall.

On 11 April 2016 the company changed name to Bridgewell Investments Ltd using the same company number and address:
Fernhills Business Center, Foerster Cham, Todd Street. Manchester BL9 5BJ

William Aspinal resigned as director on 8 July 2016

He was replaced on that date by Mark Rowe.

This now means that the TCA a previously independent information resource website is now under the effective control of Monster Group Travel and Mark Rowe.

According to some new information taken from Timeshare Business Check (an arm of Kwikchex RDO funded), When they published their findings on the TCA (23 June 2014), they listed as “Other associated businesses and trading names” the following:

Athena Law (again known to be associated with TCA)

Complete Internet Solutions Ltd

Hollywood Marketing SL

Monster Travel

Sell My Timeshare

 

With these links can the TCA still claim to be the independent voice for the timeshare owner?

Sandy Grey will be turning in his grave!

La Pinta

Is It Resale?

sellmytimeshare-logo

 

On 9th March 2016 the TCA posted a piece by Harriet Cooke of The Sun newspaper, her article from February 2016 was about Sell My Timeshare, a resale website. In the article it stated that 2,250 timeshares had been sold or cancelled by them in 2015.

 

This to me seems very odd, as many people I have spoken to in the past have informed me that they had contacted this company when trying to rid themselves of their timeshares. What then has happened is a meeting has been set up with Glenmore Consultants at one of their offices; Bournemouth, York or Stratford upon Avon.

 

At this meeting the client is then pitched to purchase Monster Credits in order to be rid of their timeshare. These credits can then be used for future holidays, with no time limit, some have even been told they are able to sell the unused credits for a small profit.

 

So in order to be rid of the timeshare the client pays Monster Travel a hefty sum of money in return for credits. This is not a timeshare resale. It reminds me of the ILG DWVC and Club Class meetings.

 

Monster Travel is a registered business, it is part of Hollywood Marketing SLU based in Tenerife. Although according to their web site, from the 3rd March 2016 they have been renamed Monster Group (Travel) SLU.
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