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letter-from-america

Friday’s Letter from America

It’s Fridayyyyyyyy! So welcome to another Friday’s Letter from America, Irene once again looks at Customer Service, this time with a positive outcome. But as usual a quick round up on timeshare news in Europe.

One of our long standing readers has sent in the following information, it concerns a long running dispute many owners have been having at Club Jardines del Puerto in Puerto Banus. Costafield Management have pulled the plug on the club 3 years early. It will close on 31 December 2017, after this no members will have any right to occupy.

It looks as though FNTC will be selling off the properties, they will also have to comply with the constitution which demands a 50/50 split between members and the developer.

Our reader also asks this question, How can a small thriving club in the centre of one of the most popular prestigious resorts in Europe become “financially unsustainable”?

More on this as we get the news.

The same reader also asked if we knew anything about MRL (MacDonald Resorts Ltd) taking owners to court for alleged unpaid maintenances fees in Manchester. At present we have found no reference to this in the press, although it must be said that cases of this nature do not tend to be publicised. But knowing the reputation of MacDonald Resorts, we would not be surprised in the least.

Further to the article about Anfi, yesterday saw 2 new sentences from the courts against Anfi.

At the Court of First Instance No 2 in Maspalomas, the judge declared the Anfi contract null and void. He also ordered the return of over 32,000€ plus legal interest.

The second sentence from the Court of First Instance No 1 in Maspalomas, also declared the contract null and void with the return of over 19,000€ plus legal interest.

So contrary to what Anfi say, the courts are finding against them, invoking the Supreme Court rulings, of which there are now 77, 32 against Anfi.

On the story of Los Claveles, there are now some very interesting comments being posted. These are measured and put forward opposing arguments in a sensible manner. Inside Timeshare welcomes these, but will not tolerate abuse or accusations against named people, especially ones of a criminal nature. Inside Timeshare has given a neutral forum for this debate, in the hope that an agreement can be reached. It is up to you the members to come to this agreement.

Now for this weeks Article from Irene Parker.

Grandview at Las Vegas – a Vacation Village Resort

A Positive Customer Service Outcome

cust serv

By Irene Parker

December 8, 2017

Was this a customer service representative showing compassion towards a former Marine, or a willingness on the part of Grandview at Las Vegas to support their customer over their own sales agent? Either way, it was a first for me in the way Grandview handled a timeshare owner alleging they were victimized by deceit and “bait and switch”, which may allow this timeshare buyer to put a wrong decision in the rear view mirror. Grandview is part of Vacation Village/Eldorado Corporation owned by The Berkley Group.

Jeff Diehl contacted Inside Timeshare asking for advice concerning his two bedroom unit at Grandview in Las Vegas purchased January 2017, alleging he was fraudulently sold by a sales agent making exaggerated claims. What was unusual about Jeff’s report is the specificity. Many complain saying they were told they can rent their unit or points for income, but Jeff knew the name of the sales agent, Marylou G, the specific amount promised – $2,000 to $2,500 per week for his fixed week and for eight more weeks using their equivalent 80,000 points. Jeff had told Marylou this was the only way the family could afford the week.

Rather than leave it at what Jeff had been told about renting, I advised Jeff to do a little research by checking TUG Timeshare Users Group to find out what a Grandview week would bring in rental income. Jeff found only one rental ad for $525 that had been listed since March 26, 2017, with no response.

After Jeff wrote out his complaint, I called the number listed on Grandview’s Better Business Bureau’s report and spoke to a Grandview representative. At this point, I am usually told the resort cannot talk to me so I was surprised the agent asked if I had a loan number and a phone number for the owner. I did. When I explained all of the above to the representative, she said she would call Jeff. I emailed Jeff and told him the name of the representative who said she would call. What usually happens next is one or two weeks of being ignored passes, prompting Better Business Bureau and other regulatory filings.

wow

A first! The representative called Jeff the next day informing him his loan would be cancelled.

As I mentioned, Jeff is a former Marine. He is also disabled. The specific data Jeff provided made it difficult to deny the sales agent told him something that was not true. This would not have prevented any timeshare resort from pointing to the oral representation clause found in the fine print of a volume of documents that allows a sales agent to say anything under the sun to close a deal. To soften the blow, some are told, “If something was important to you, you should have had it added to the contract,” perpetuating the hamster wheel called recycled inventory, as described by one former timeshare sales agent.

Jeff should not have to proceed to the next step which would have involved filing complaints with any or all of the following:

Jeff had initially included predatory lending in his complaint saying,

“Just a quick note to say that the reason I included predatory lending in my complaint, is that the definition of this type of lending says, that when a lender makes a loan to a consumer who cannot afford the loan, in order to benefit themselves, but harms the consumer in the process, this is predatory lending. So, I believe you misunderstood why I included the 17.9 % loan rate.”

I informed Jeff that all timeshare sales agents sell timeshare in this fashion so making this part of his complaint was meaningless.

Jeff also is demanding monies paid be refunded as he alleges the timeshare was sold by deceit, violation of trust, and “bait and switch” meeting the FBI’s definition of White Collar Crime Financial Institution Fraud. At the time of publication, Jeff had not yet heard if his monies paid would be returned, as he would have to contact the corporate office, which Jeff plans to do.  

Before we place Vacation Village up there with Inside Timeshare’s favorite timeshare, Disney, more due diligence is required.

Vacation Village has a Better Business Bureau rating of F. Two sources tell us The Berkley Group is being investigated by the Florida Attorney General’s office. According to Berkley’s LinkedIn page, “The Berkley Group is a private timeshare resort development firm owned by more than 2,000 company employees. Under its Vacation Village Resorts and Affiliates brand, The Berkley Group has generated a worldwide owner base that exceeds 500,000 families.”

https://www.bbb.org/south-east-florida/business-reviews/timeshare-companies/vacation-village-resorts-in-fort-lauderdale-fl-4003645/reviews-and-complaints

Grandview at Las Vegas, owned by Eldorado/Vacation Village has a BBB rating of B, so maybe this resort is trying to improve its customer service.

https://www.bbb.org/southern-nevada/business-reviews/resorts/grandview-at-las-vegas-in-las-vegas-nv-66863/reviews-and-complaints

Remember: BBB ratings are not a guarantee of a business’s reliability or performance.  BBB recommends that consumers consider a business’s BBB rating in addition to all other available information about the business.

https://www.bbb.org/council/overview-of-bbb-grade/

Inside Timeshare has heard from 227 timeshare member readers, of which 212 allege they were sold a timeshare by deceit and bait and switch. If you need help or just the support of others in your situation, here are some member sponsored self-help groups:

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

roundabout

Thank you Irene, at least this is one family that has had a positive outcome.

On Tuesday we will publish another article from Irene, this is titled:

Another Military Family Wages War against Timeshare

Will Bluegreen Honor those whose sacrifice is so great?

This is a short but hard hitting article, it shows the disgusting lengths sales agent will go just to “close a deal”. For those who are ex-serviceman or those who support them, you will find this article will make your blood boil.

That’s it for this week, if you have any comment about this or any other article published, Inside Timeshare invites you to send it in.

If you need help with any timeshare matter, or just need to know which firms you can trust, Inside Timeshare will be pleased to help.

Have a great weekend and see you next week.

friday dog

 

news

The Tuesday Slot with Irene

Welcome to the first Tuesday Slot with Irene of December, this week Irene gives an update on an article from October, but first some important news from Europe.

Last week Inside Timeshare had some unconfirmed news on a raid in Tenerife, which we did not publish, this was against the offices of Mark Rowe’s enterprise there. This week news came out of raids at his businesses in the UK By Trading Standards, so this could just verify the Tenerife news.

This raid follows an investigation by the “Scambuster Team” of Trading Standards, offices of around 22 Mark Rowe companies were searched, employees questioned and documents removed for further investigation and as evidence if any criminal charges are brought.

trading standards

Among those raided were ABC Lawyers, Glenmore Consultants, Monster Rewards, Jive Hippo (replacement for Monster Credits) and apparently the TCA (Timeshare Consumer Association). The raid in Tenerife would most likely have been Hollywood Marketing SLU.

It looks like we will have to wait until the new year before we know the outcome, this follows the news last month of another enterprise EZE Group, where the directors and owners Dominic O’Reilly and his daughter Stephanie O’Reilly pleaded guilty at Birmingham Magistrates of “Aggressive” sales tactics and “Coercion” with their product EZE Credits. They are to appear at Crown Court on 15 December, whether they will be sentenced then or just remanded on bail until the New Year remains to be seen.

Now on with the article from Irene Parker.

TARS – Timeshare Advisory and Resolution Services

An Honest Timeshare Exit Program – Who knew?

TARS Limited Term Deed Program – A Monthly Update

case

By Irene Parker

December 5, 2017

In October Inside Timeshare featured the launch of TARS TIMESHARE ADVISORY AND RESOLUTION SERVICES LLC new “limited term deeded” program.  “Consumers enjoy all the “pros” of traditional timeshare and none of the “cons”, plus even more benefits,” announced TARS President and General Counsel, Martin M. Kandel.

http://insidetimeshare.com/fridays-letter-america-24/

The limited deed/limited fun program is geared toward fixed week resorts, but the same strategy could be implemented by major timeshare point sellers, solving the problem a timeshare owner faces when life changes and now they own a vacation product they don’t want, they can’t afford, and can’t sell. TARS could eventually neutralize resale and listing scams. Scam revenue would turn into new buyer revenue which would be a win-win for everyone except the scammers.

https://search.justice.gov/search?affiliate=justice&query=timeshare+report

Inside Timeshare has received timeshare complaints from 223 readers (176 when the October 26 article was published). Members sometimes describe catastrophic financial distress when denied a release.

I asked Dennis F. DiTinno, CEO and President of the Liberté Management Group of Companies and Chairman of TARS to provide an example of how the limited deed works. “The TARs program offers the member an option to purchase a limited term deed for five or ten years. The term will be the decision of the Associations, but we would not recommend any term less than three years. We feel the five year plan best suits the Association and the owners. The design is to utilize the units’ maintenance fee costs with an increase annually to make the tax repercussions better for the Association – a major savings, but each unit in each resort would be different,” Dennis explained.   

All Seasons Vacation Resort in Madeira Beach and the Voyager Beach Club Treasure Island are the first to launch a TARS program. TARS had just signed up their first sale when we first talked to Dennis and he said other owners told him they would be glad to sign up when they returned home.

The example Dennis provided was for a Voyager unit with an annual Maintenance fee of $510. A five year limited deed could be purchased for $6,000. The now former perpetual deed owner becomes a limited deed owner. At the end of five years the term is up and the unit reverts back to the HOA.         

At this point skeptics raise their eyebrows. Wait! A $510 annual maintenance fee turns into $1,200 a year or $171 a night for a seven night stay? The Liberté website offers a one bedroom gulf view for $1,053 a week. So the limited deed would cost the member $735 ($1,200 – $1,053 = $147 x 5 years).

One timeshare insider suspects it’s a crafty upfront scam. I know Dennis and Martin Kandel so I have no concerns there. Another insider I contacted voiced a concern about what would happen if TARS went out of business. Liberté has been in business 35 years managing seven fixed week resorts and brokers resales and rentals as well. Liberté is a member of the Licensed Timeshare Resale Broker Association.

Dennis received a great congratulation from one timeshare advocacy organization, told this can be a huge positive change for the industry. Dennis also spoke with Robert Follis at the Florida Attorney General’s office who also saw the program as a solution to many problems.  

When I called Voyager, I spoke with M J Hassall, also with Liberté, who expressed great enthusiasm. “Every owner is unique so we provide a one on one presentation. One obstacle is convincing owners this is not just another ruse to get them to buy more weeks. This really is important information they need to know about. We have presented the plan to about 15 members with about 50 percent in favor of the program,” explained M J.

“In conjunction with select strategic partners, TARS will provide an a la carte menu of products and enhanced services designed exclusively for the legacy market segment. One of the partners is Let’s Go N Travel,” M J added.

This led me to Let’s Go N Travel which will be the subject of January’s monthly TARS update. I spoke with Chip Langdon at Let’s Go N Travel. Chip described Let’s Go as a Vacation Club boasting 450,000 members. More on how this fits in with TARS later.  

https://www.facebook.com/4life4less/

TARS provides a new way to address old problems (www.tarserv.com) in an effort to provide legacy resorts with a means to maintain their resorts for a decade or more in order to plan for robust continuation or an orderly repurposing of the resort and its timeshare program. This would seem a concept owners need to wrap their heads around, as they may not have yet thought about an exit or even if they need one.

Thank you to all at TARS for their help as we learn more about this evolving program. As a former deeded fixed week owner, I can see spending the extra money on something I enjoyed for 30 years, paying an extra $735 spread out over five years to be done with it without the hassle of dodging scams or waiting for an over supplied product to sell. As with any product, if it meets the needs of the consumer, it will sell itself. Timeshare does not sell itself. It is product that has to be “sold” and often requires six to eight hours of brow beating, “pitching heat” and deceit, according to 220 of our readers. We hope, working with developers, such tactics will diminish. We know there are good timeshare sales agents out there selling the product the way it should be sold. Inside Timeshare endorses Disney for their scarce complaint record.

Inside Timeshare will publish a monthly resale recycle report to follow along as TARS progresses. I still need to call my favorite fixed week timeshare people at Port Elsewhere in the Missouri Ozarks and Maui Hill at Maui Lea to hear what they think.

 Liberté

At least this provides a positive topic members and developers can agree on – the need for an honest timeshare exit to shut off the scam valve.  

http://resorttrades.com/timeshare-advisory-and-resolution-services-llc-tars-and-the-liberte-management-group-join-to-expand-services-for-legacy-resorts-and-owners/

Irene will be keeping us updated on a monthly basis on TARS Limited Term Deed Program, could it be that there is some honesty in this industry called timeshare? Only time will tell.

Other news coming in from the US is the link up between ARDA (American Resorts Development Association) and Europe’s RDO (Resorts Development Association). It has been rumoured for sometime that the RDO is what you might call “strapped for cash”, well they have this year lost one of their major members, Silverpoint. Could this link up be the saviour of them?

Kwikchex has also laid out the scope of its new mission, running the “Timeshare Helpline”, on behalf of the RDO, which replaces the disgraced and bankrupt TATOC. As we know TATOC was supposed to be an independent body representing timeshare owners through their committees, but under the leadership of Harry Taylor, they did the bidding of their benefactors. These benefactors were the industry and RDO members.

So the question is if the new helpline is run by Kwikchex and the Timeshare Task Force, paid for by the RDO, how can it be independent and on the side of the consumer?

Have Trading Standards and other Authorities been taken in by them, the same way as Citizens Advice Bureau were taken in by TATOC?

Inside Timeshare leaves you the reader to draw your own conclusions.

Remember

“Non enim videtur”

“Not all is as it seems”

november

First Day of the Month: Business versus the Consumer

Today we welcome a contribution by Irene Parker and her Great Nephew. In his contribution he has a very unique take on how corporations view their products and the consumers. Personally I never thought of looking at it in the way he has, Inside Timeshare believes you will find the parallels quite plain.

chef

The adulteration of food and vacations by Great Nephew and Irene

The difference between your grandma’s timeshare and private equity ownership

November 1

What I have started to think when it comes to timeshare ownership and the future of the industry…

There is a parallel between food and vacations. According to Joanna Blythman, British author of Swallow This, “The paramount goal of the modern food processing industry isn’t giving us healthy, life-sustaining food, but manufacturing lucrative products at the lowest possible production cost, using every trick in the book. It is aided and abetted in this mission by powerful supermarkets that have more to gain from selling us complex, multi-ingredient products than honest-to-goodness whole foods. The processed food industry, which is closely aligned to the global chemical industry, takes full advantage of weak regulation.”  

As Inside Timeshare previously published, written by an advocate and senior manager in corporate America, we compare his take on timeshare today and Aaron’s take on the food industry today.

Timeshare Today

There have always been just enough companies that seem to try and deliver a quality product and quality customer experience at the same time they balance trying to make a healthy profit. I think of a brand like Disney first and foremost.

In the last decade it appears what may be described as large predatory financial engineering companies almost “posing” as timeshare companies have risen and aggressively worked every loophole and non-regulation to their own advantage and now are probably guilty of gross violations of their fiduciary responsibility to their customers / owners. These companies have created vast fortunes for a very small network of individuals at the top of the pyramid.

As these quasi financial engineering / timesharing companies become increasingly more brazen in chasing profits by any means possible, raising fees rapidly at the same time they are reducing owner benefits, due to their increased sheer size.

So how does this relate to food?

My (great!) nephew has just been accepted at Le Cordon Bleu Culinary School in Ottawa, Canada. I asked to read a copy of the letter he wrote that resulted in his acceptance. Little did I think his words would jump out at me paralleling what is happening in the timeshare industry and I suspect other industries worldwide – the depersonalization of goods and services?

By Great Nephew

food

I have been working in a personal kitchen for the past six years, making meals for family, friends, and acquaintances as a means of funding my pursuit of acquiring an in-depth knowledge of linguistics.  I have also been studying cuisine in depth for years as I wanted to improve my skills at what I told myself was just a means of getting through college.

One day, I went to a store about an hour away from my house to look for a wider range of ingredients to make another dinner.  I searched through the assortments of cheeses and olives, and I eventually came to the area for the preparation of fresh meats.  It was a sight worth seeing – Yellowfin tuna filets, salmon steaks, swordfish steaks, living lobsters, crab arms, massive prawns, scallops, oysters, and more were on display.  Suddenly, I heard two of the poissonniers in a distant corner of the work area having a conversation.  I heard one of them say, “Why do we keep putting all this out? We keep throwing it away every day because no one buys it.”

I was stopped in my tracks.  A horrible reality suddenly presented itself.  These were ingredients fit for royalty, and they were being thrown away?  With the money that I had available, I purchased one tuna filet, one swordfish steak, and over a pound of scallops.  I was hesitant to spend so much money, but the thought that all of the animals had been killed just to have their meat get thrown away haunted me.  This store belonged to a conglomeration.  The thought that thousands of stores like this all over the United States, doing such ethically unacceptable behaviour gave me no small amount of pause.  It has been about three years now, but I have never forgotten that conversation.

I no longer see cuisine as just a means of making money.  I see it as the funeral service of what once was a living thing.  Living things go into us, and the result is that we live.  I have no objection to killing and eating animals.  Civilization has survived since humanity began by eating meat.  What I strongly object to is unethical behaviour. Things we eat deserve respect.

I look at fast food, and I see a corruption of an animal being served to someone in an unhealthy haste.  In the theatricality of haute cuisine, the animal is elevated, honoured, and remembered as being much more than just something that inevitably goes to waste.

CSR

Yes, I think Inside Timeshare readers will see the similarity. We’re not going to do away with food chemicals and preservatives, and timeshare is not going back to the day when a member could see, feel and touch what was once deeded real estate, but business motivated only by greed is what chefs like my nephew and writers like Charles Thomas and I will continue to combat. Can there be a meeting of the minds? I’m not a food expert, but a timeshare company like Disney, following decades of solid corporate responsibility, will continue to be a beacon to all.

Thank you for that wonderful insight, today’s article has been different to what we usually publish, but I do believe that it does go right to the point, Corporate Greed!

If you have any comments or would like any information on any of the articles published, contact Inside Timeshare, we would be pleased to hear from you.

Tide-Is-Turning-300x251

The Tuesday Slot with Irene, Plus some news about Butlins.

In this Tuesday’s article by Irene Parker, she explains how timeshare members fight back, this is a rather timely piece as we have recently received some disturbing news. It would appear that not is all well at Butlins.

In previous articles we praised Butlins Blueskies timeshare as one that was sold correctly and seemed to have very few complaints from members. That had now changed, Butlins is ending Blueskies.

blueskies

According to some of the posts on the Blueskies, Butlins, members facebook page, members are not happy about losing their timeshares. They were told that if they did not accept the offer to terminate the club, then their maintenance fees would rise significantly.

According to some of the posts on the facebook page, Butlins have also been hiring out apartments to non members, which goes against what they were sold. One member posted the following:

“Blueskies was sold to most of us as an exclusive club, it was not to be hired out. Therefore Butlins Blueskies broke the contract with us as members when they started hiring apartments out without asking/informing us the members.”

It also looks like there are many complaints about the standards of the apartments and the service, that everything seems to have gone down hill. Repairs not being carried out, with comments on damaged floor tiles and windows.

But the vast majority of the comments surrounded the vote, which gone in Butlins favour and the club is to be wound up. It also appears that the vote was done on points, rather than just votes, the more points, the more votes. Which makes the vote in Butlins favour not surprising, as they will own the points not sold. We have seen this before at other timeshare resorts, where the vote has gone in favour of the developer or management company.

Many members are calling to band together and take legal action, as they feel they have been cheated. It is a sad day when a company like Butlins, which did have a relatively good reputation in the timeshare industry suddenly falls from grace. We wish the members all the best in their fight to right a wrong.

Follow the link to the Blueskies Facebook page:

https://www.facebook.com/search/top/?q=Blueskies%2C%20Butlins%2C%20members

Now on with Irene’s article.

Lions and Cats

How Timeshare Members Fight Back

Lion

By Irene Parker

October 17, 2017

A timeshare insider recently asked me, “Why is Timeshare Advocacy Group™ so successful?”  “How do you do it?”

Most timeshare members contacting Inside Timeshare and timeshare advocacy Facebook pages are confused, angry, and overwhelmed. Members face a battle pleading with a timeshare company, demanding a refund or loan be cancelled, knowing they may be forced into foreclosure if they are denied. If the member feels they were sold or up-sold by deceit, the conflict is magnified. The automatic denial from the resort leads to more anger and frustration as rebuttals ensue. We take pride in the number of members we have steered away from fraudulent transfer companies charging hefty amounts for so called guaranteed exits.

The predator turned prey

Something clicks inside a person when they have had enough, be it a victim of domestic abuse, child abuse, or predatory timeshare sales. Our goal is to turn the sound of the caller’s scared and desperate voice into a confident voice by providing the member with the resources needed to take action and advocate.

Three of Timeshare Advocacy Group’s leaders

3 trees

Irene “Irina” Allen is our Timeshare Advocacy Group™ administrator

http://insidetimeshare.com/monday-start-another-week/

We seek to provide members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

Eron Grant is an educator who has volunteered to be our “go to” person analyzing ARDA’s Code of Ethics. After a member submits a report to us, Eron identifies how a timeshare developer has violated ARDA’s Code of Ethics. The report is forwarded to ARDA’s General Counsel and Lobbyist. So far there has been no response. We feel if an organization says they have a Code of Ethics, the Code should be enforced. Here is how Eron describes how ARDA’s Code of Ethics was violated in the case of her family. ARDA stands for American Resort Development Association. The code can be found in Eron’s article.

http://insidetimeshare.com/fridays-letter-america-14/

Advocacy groups have been encouraging timeshare members not to make a voluntary donation to ARDA ROC, feeling the $4 to $5 million a year raised is used to lobby against timeshare owners when an issue is at odds with developer interest. It’s doubtful most owners know what the letters ARDA ROC stand for.

“Owners donated $5.5 million this year, through voluntary contributions on their maintenance fees, to support ARDA-ROC, the independent Resort Owners’ Coalition that teams up with ARDA on consumer and legal issues that impact owners. The top two givers were owners at Diamond Resorts and Bluegreen Vacations, each of whom contributed $1 million for ARDA’s representation.” RedWeek April, 2017

According to Dr. Amy Gregory, University of Central Florida, who presented at an ARDA World Conference,

“A whopping 85 percent of all buyers regret their (timeshare) purchase (for money, fear, confusion, intimidation, distrust and other reasons). Forty-one percent of buyers never thought they would regret their purchase, but they did; another 30 percent were neutral prior to buying, but then regretted it.”

https://www.redweek.com/resources/ask-redweek/arda-world-timeshare-owners

ARDA worked to pass legislation in Florida making it more difficult for timeshare members to be released from contracts due to non material errors. A high percentage of buyer’s remorse, coupled with a perpetual contract, little or no exit, and rising maintenance fees have left frustrated timeshare members no place to turn in an industry that is virtually unregulated. Lawmakers, influenced by lobby dollars, turn a deaf ear. Advocacy groups were outraged by the Florida bill.

https://www.redweek.com/resources/ask-redweek/arda-roc-donation-in-maintenance-bill

Karen Garello

Karen Garello is our Secret Shopper coordinator. Karen is one of several members who allege they did not know, until they returned home, a credit card had been used to purchase a timeshare product. Marsha Young also was unaware she had been charged for the same timeshare product, but Marsha received her money back, told the person who sold it to her had been fired. The resort said he had been the top selling agent of this particular product.

http://insidetimeshare.com/works-industries-not-timeshare/

Inside Timeshare and Timeshare Advocacy Group™ developed a step-by-step plan a member can follow if a resort offers no assistance. Through regulatory filings and media outreach members are helping other members while also contributing to timeshare reform. Other advocates, working behind the scenes, focus on legislative actions. Time, patience and diligence are necessary.

Many of the members reaching out to us have health issues. Out of 166 complaints received, diagnoses include cancer, dementia, concussion, kidney disease, Bell’s palsy, financial loss caused by loss of employment or divorce, and grief over the loss of a spouse or loved one. Developer attorneys say hardship is not a legal defense.

Many life events cannot be foreseen, so consumers thinking about buying a timeshare need to think about whether it is prudent to buy anything for $25,000 to over $500,000 that does not have a secondary market, is perpetual, and is accompanied by rising maintenance fees. Some timeshares have a limited secondary market. Members of the Licensed Timeshare Resale Broker Association can give you an idea of what your timeshare may be worth on the secondary market.

http://www.licensedtimeshareresalebrokers.org/

Inside Timeshare has received many complaints (157 out of 166) by timeshare members alleging they were deceived on the front end of the timeshare sale. We are learning there are many ways to dodge the rescission period.

Timeshare member Tammy Arkley only realized this happened to her because she was able to access the booking site because her friend was already a member at a higher loyalty level. Tammy said she was told she would need fewer points to book stays if she upgraded to the next loyalty level, but when she went back to her room and logged onto her friend’s account, already at that loyalty level, she saw the reservation took the same exact number of points. She received her money back, but what did this experience do to change the image she had of this company?

In other words, there are some promises and claims that cannot be discovered until the buyer has access to the booking site, long after the cancellation period.

Similarly, others have been told they would need to wait six months before selling points after upgrading to the next loyalty level. By placing a six month wait on the false claim, the complaint is old when reported. Too many of our readers are highly educated professionals and were not alone when they attended the presentation. There are so many almost identical complaints – we can sometimes guess the name of the sales agent.

Timeshare members have had enough. Social Media now allows timeshare members to contact other members to find out they are not alone. Members include professionals offering their skills to help other members. We are hoping one day, if the timeshare companies themselves will not acknowledge the problems, lawmakers will pay attention.

My husband Don, and first read editor, asked me as I was writing this article, “Why does Disney have so few complaints?” Disney, I said, is a company backed by generations of little critters enmeshed in a corporate culture and brand that will not allow deceit but does allow a secondary market. It does not seem to have hurt their bottom line. Zacks estimates a year over year growth estimate of 11.27% forecasted for 9/20/2018 with an impressive 1.66% allowance for doubtful receivables 10/1/2016.

https://www.zacks.com/stock/quote/DIS/detailed-estimates

Walt Disney Co.’s allowance as a percentage of current receivables, gross declined from 2014 to 2015 and from 2015 to 2016.

 https://www.stock-analysis-on.net/NYSE/Company/Walt-Disney-Co/Financial-Reporting-Quality

Bad-Debts

Contact Inside Timeshare to share your news and views or one of the available self-help groups. Our success is not measured in dollars. While many have received resolution or refunds, relinquishments, or loan cancellations, others brace for foreclosure. It’s about the “3Rs or F of Timeshare” – getting a bad decision in the rear view mirror supported by other members who care and bring their expertise from all walks of life into our Timeshare Advocacy Group™.

create

 

 

 

 

 

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

We now share some more news from the courts in Spain, the High Court in Tenerife yesterday announced another crippling verdict against Silverpoint. The judge has declared another client’s contract null and void, ordering the return of over £40,000 plus legal interests. Once again the courts are finding in favour of clients as per the rulings of the Supreme Court.

So no matter what the industry claims, they are losing the battle, consumers are protected by the law, at least as far as timeshares sold in Spain are concerned. It now needs the rest of Europe to follow suit, giving the protection that the EU Timeshare Directives promised. The industry must acknowledge the fact that they have for too long run roughshod over consumers in their quest for easy money.

 

6-pillars-with-text 1

A Customer Service Message

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees

“who can adjust themselves to the personality of the guest”.

Today we publish another article by Irene Parker, this is entitled Hug Your Haters! A Customer Service Message. It is a look at Jay Baer’s book of the same title, which will be available at most airport bookstores through September. Irene already has her copy, Forbes has an article reviewing the book written by Shep Hyken:

https://www.forbes.com/sites/shephyken/2016/02/20/love-your-customers-hug-your-haters/#6c2d2bfa1573

But first some other news.

It has been announced that RCI the timeshare exchange company,which is part of part of Wyndham Worldwide, is set to take over the Australian exchange company DAE, Dial An Exchange. This has been an independent exchange program for many years, it is popular for one simple reason, there are no annual membership fees. Owners only pay when they make an exchange, which does seem to be the fairest method, as you may pay a membership fee and never actually use it every year.

Obviously with the link to RCI, it may be that will benefit those who use DAE, as it should increase the number of resorts available to them. Many owners in the UK like the DAE system as they were rather disappointed with RCI and the annual fees on top of their ever increasing maintenance charges.

According to RCI, DAE will still be a stand alone company, with no interference from RCI, the questions is for how long?

Since the article Truth, What is Truth , was published last Thursday, Inside Timeshare has been receiving many more enquiries from confused Anfi members. It would appear that Anfi has stepped up its campaign to spread the falsehood that they are not losing cases at the Lower Courts or the Supreme Court, by contacting members and laying the seeds of doubt. What must be remembered is the simple fact these cases are public record and can easily be verified. Somehow Inside Timeshare gets the feeling that not is all well at Anfi, from our sources there may just be a rather important announcement about to be made. We will keep you informed as and when news becomes available.

Truth, What is Truth?

Next week in our Tuesday article we will be looking at the flurry of lawsuits being brought against timeshare attorneys in the US, Irene again gives the US, along with her own view on this subject. It does look as though the timeshare industry on both sides of the great lake are on the offensive.

So now to Irene’s latest contribution.

Hug Your Haters! A Customer Service Message

A timely message and a needed customer service handbook

catdog

http://www.jaybaer.com/hug-your-haters/

By Irene Parker

August 15, 2017

Hug Your Haters was written before the violence that took place in Charlottesville, Virginia over this past weekend. The event was planned by white supremacy demonstrators. I was trained by a financial planner from Trinidad. He shared with me this story about knocking on the door of a white man. When the man opened the door he took a hard look at my mentor and said, “I shoot black people.” My mentor responded, “I’m not black. I’m from Trinidad.” After a second hard look this white supremacist laughed and said, “You want a beer?”

No matter the color of skin, the amount of wealth you possess, or your determination to make a sale, people are people. Even kings interacted with peasants. Jay Baer’s book could not be timelier. Communication is the key, author Jay Baer asserts. Inside Timeshare agrees.

New York Times bestselling author Jay Baer is to be the keynote speaker at the Interval International Shared Ownership Conference to be held at the Miami Beach Eden Roc Hotel October 23 – 25. Mr. Baer has advised more than 700 companies including The United Nations and 32 Fortune 500 companies.

https://www.regonline.com/builder/site/Default.aspx?EventID=1951406

The title of Mr. Baer’s book, Hug Your Haters, is also the title of his keynote speech that he will deliver to developers, investment bankers, private equity firms and other capital investment firms.

Our Timeshare Advocates are hopeful, as the only response our 400 plus member supported Diamond Resort Advocacy Facebook group has ever received from Diamond was from one brave sales agent who joined the group. Basically, his conclusion was that we are irresponsible whiners unwilling to fulfill our obligations. He ultimately had to be removed for driving away already financially shattered members.

In preparation for Mr. Baer’s keynote address, I have invited him to join our Facebook hoping he may be our bridge to communication. He would at least be provided a microcosm of timeshare comments and complaints to study. I don’t know if I would call us Haters. I think seekers of accountability and transparency describe us better.

We seek to provide Diamond Resort members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

We are not alone. DRIP is a website launched by over 1,000 British members trying to find a way out of their timeshare contracts.

http://drip.enjin.com/

A Club Intrawest Owners Group Facebook has over 3,400 members

https://www.facebook.com/Club-Intrawest-Owners-Group-921012087982547/

A recently launched Gold Key Diamond acquired resort Facebook

https://www.facebook.com/groups/1639958046252175/

Acquired resorts are on a campaign to reach out to other members in an effort to convince owners not to give up their deed in exchange for non-deeded right to use points.

Eight hundred Bluegreen members call this Facebook Bluegreen Class Action

https://www.facebook.com/groups/180578055325962/

Wyndham lost a whistleblower lawsuit when a jury awarded former Wyndham sales agent Trish Williams $20 million. Ms. Williams mentions TAFT days – tell them any fxxx thing to sell points on slow sales days.

https://dolanlawfirm.com/2016/11/wyndham-vacation-whistleblower-verdict/

hater

I could go on, but clearly Mr. Baer has his work cut out for him.

The timeshare lobby organization ARDA will be quick to point out that 83% of 9,000,000 timeshare owners are happy with their timeshare. Mr. Baer I’m sure will be quick to point out that the 1.15 million who responded they are not happy with their timeshare should not be ignored, even on social media sites. Mr. Baer’s primary thesis is:

Haters are not your problem…..

Ignoring them is.

In his book, Mr. Baer goes on to say that choosing to stay silent speaks volumes. Not responding is a response that says “I don’t care about you.” He talks about how it is psychologically difficult to engage with Haters, especially when they shine a giant spotlight on their perception of your shortcomings.

It’s not all gloom and doom though, at least not for Disney owners. We published this article analyzing why Disney has so few Haters.

http://insidetimeshare.com/lesson-timeshare-companies/

As far as us chalking us up as disgruntled grumblers that don’t know how to use our points properly, here is one of our Advocates offering his analysis, previously published as a stand-alone article, why the timeshare industry has so many Haters;

It appears the industry has long depended on “self-regulation”. It has not done a great job of that but there have always been just enough companies that seem to try and deliver a quality product and quality customer experience at the same time they balance trying to make a healthy profit.

I think of a brand like Disney first and foremost. Also while I know a company like Marriott has their critics, in all my years traveling and staying at their hotel and timeshare properties I always got the impression they were serious about fulfilling their fiduciary responsibilities and providing top shelf customer service and a quality customer experience. I am sure there are other good examples.

In the past, the actions of the bad eggs of the industry (the industry’s worst examples), the negative impact was always minimal and able to be managed before it metastasized. But the potential problem as I see it is that in the last decade it appears what may be described as large predatory financial engineering companies almost “posing” as timeshare companies have risen and aggressively worked every loophole and non-regulation to their own advantage and now are probably guilty of gross violations of their fiduciary responsibility to their customers / owners. These companies have created vast fortunes for a very small network of individuals at the top of the pyramid.

Ironically though, and looking at historical examples from other industries, it is these very companies likely to bring the whole industry into the national spotlight and to its knees eventually. Some of these appear to have walked to the edge of doing that already.

As these quasi financial engineering / timesharing companies become increasingly more brazen in chasing profits by any means possible, raising fees rapidly at the same time they are reducing owner benefits, due to their increased sheer size the public outcry will likely increase and just the odds of random probability suggests there will be a “Gotcha” moment or event that will bring increased scrutiny and increased legislation.

If the good timeshare companies try to ignore what the bad ones are doing, they may find someday that their systems and profits and share prices are negatively impacted by the future regulations forced on the industry from the egregious actions of the bad actors in their industry.

challenge

We will continue our discussion in a Part II Hug Your Haters article examining two of the eleven points Mr. Baer said customer service professionals will learn by reading Hug Your Haters.  

The two types of Haters and what they want from you when they complain.

Why you need to answer every complaint, in every channel, every time.

Finally, why am I so critical?

It all started when my husband and I attended a pathetically aggressive sales presentation, lied to in order to get us to attend. We had not been happy with availability so in no way were we going to purchase more vacation points. We make due but, like many others, we feel we were oversold on availability.

Next, I learned when we tried to sell our points, because our contract said we could, not one member of the 64 member Licensed Timeshare Resale Broker Association will accept a Diamond Resort listing, although they will accept virtually all major competitor listings.

http://www.licensedtimeshareresalebrokers.org/

As I started publishing articles for TheStreet, Jim Cramer’s Mad Money Investment News Service and then Inside Timeshare, I began to hear from timeshare Haters the world over, including the Philippines and Australia. Families allege they were sold by deceit and bait and switch. To date I have heard from 114 families of which 101 would fall into the Hater category. The others were simply seeking how to go about relinquishing their timeshare.

You can Hug Your Haters all day long but if a timeshare company violates their trust and respect by siding with the sales agent over the customer when the customer knows what they were promised and what was not delivered, Hugs won’t help. Change will.

As our online information site Timeshare Advocacy Group ™ states,

Knowledge Speaks, Wisdom Listens (Jimi Hendrix)

https://www.facebook.com/timeshareadvocategroup/

This certainly looks a very interesting book and I personally will be looking out for a copy, thanks again to Irene for her insight into this subject, with part two being published next week. Maybe, just maybe, the industry will take note of this.

Over the next few weeks we have some very interesting articles in the pipeline, with one article giving the results of our Timeshare Advocacy Group and the results achieved so far.

If you have any comments on any article published or need any help and advice on any timeshare related matter, contact Inside Timeshare and we will point you in the right direction. Inside Timeshare is committed to giving you the facts and not fake news.

half way

Mid Week Report

Following on from the news that TATOC is no more, the latest news is that TATOC Consumer Helpline Ltd has also been wound up, when more comes in we’ll publish it here. If you have tried to access the TATOC website, you will have noticed that it no longer comes up, confirmation that TATOC and Harry Taylor are truly gone, although we wonder if any of his old allies (MacDonald Resorts) will be offering him a job?

job wanted
Contact Harry or is it Henry Taylor?

On the story published yesterday regarding the sand on Tauro Beach, The Canary News has also published a full in depth report. It not only looks at the controversy surrounding the importation of sand from the Western Sahara, it also has a very good introduction to the history of this region.

http://thecanarynews.com/the-shifting-sands-of-tauro-beach-investigation-for-alleged-breach-of-un-international-law/

the-canary-news-views-sunshine-logo-2016-250

Now it is August, the courts have closed down for the month, so there will be no news emanating from there. Good news for the timeshare companies! But it is guaranteed that come September there will be a flurry of sentences being announced.

It is also a time for the new “scams” to start getting ready for the Autumn and Winter season, the new company names and websites will soon be surfacing along with some of the old names that will be resurrected. So be warned, do your homework first, check and recheck, these scams are getting very sophisticated, you only have to see the articles on Litigious Abogados and their family of firms. If in doubt or not sure how to check, then contact Inside Timeshare.

So now on with our Wednesday article from Irene Parker.

Welk Resorts sues Timeshare Exit Team for Racketeering

Right To Use timeshare programs need a secondary market

hear no evil

By Irene Parker

August 2, 2017

Welk Resort of Lawrence Welk fame has sued Timeshare Exit Team for racketeering. Once again, the lack of a secondary market forces beleaguered timeshare members into the nets of alleged unscrupulous transfer agents when a resort provides no exit for members sold a timeshare contract in perpetuity.

First, a hat’s off to Lawrence Welk, a big band great that kept early American households riveted to their seats for over 20 years. To this day the Welk resort is a family friendly resort that knows how to run a business. My husband and I stayed at a Welk Resort in California. It was one of our most memorable timeshare vacation experiences.

https://www.youtube.com/watch?v=PDgzQyiUfEo

Inside Timeshare has received a volume of reader responses alarmed that there often is no way out of a timeshare contract. ARDA and the industry have lauded timeshares evolution towards a right to use product and have stated members should not expect value back when they seek release from a right to use timeshare.

The problem with ARDA’s “see no evil, hear no evil” position is – about 90% of the complaints Inside Timeshare has received, have loans attached and many allege they were duped into signing off on high interest rate loans and credit cards. Voluntary surrender or “take-back” programs require the member be free of loan encumbrances. In addition, voluntary surrenders are never guaranteed.

Mr. Howard Nusbaum, President and CEO of the American Resort Development Association (ARDA), was quoted in a June 2014 RedWeek article in reference to the lack of a viable timeshare resale market, “This is a legacy problem. People buying a timeshare today are buying it from multisite clubs that have management forever and sales teams forever, so the ability to recycle inventory will not be a problem in the future.”

https://www.redweek.com/resources/ask-redweek/timeshare-resales-arda-predictions

Timeshare Exit Team Response to the Welk Resort lawsuit

Response from Brandon Reed, founder and CEO of Timeshare Exit Team:

Timeshare Exit Team learned of this matter through a media release distributed by Welk Resorts on July 26, 2017. Following the news being publicly distributed, we were formally served on July 27th, 2017, and intend to present a vigorous defense to these claims. We would also like to inform consumers that the meritless lawsuit and inaccurate accusations therein will not dissuade our team from continuing to advocate for consumers.

I’m proud of the service we offer and of the company we have built. Timeshare Exit Team has built an unparalleled in-house team, leveraging effective outside resources as needed, to assess each customer’s unique situation and to provide them with qualified, thorough, and trusted management of their issues.

The Welk Resort lawsuit v Timeshare Exit Team reported by Business Wire    

“SAN DIEGO–(BUSINESS WIRE)–Welk Resorts, developer of family-friendly vacation resorts, has filed suit in U.S. District Court for the Southern District of California against Reid Hein & Associates, operating as “Timeshare Exit Team,” and law firms in two states for allegedly operating a nationwide racketeering scheme to induce vacation owners to disrupt Welk’s contractual relationships with its vacation owners, causing breach of contracts, delinquencies and defaults that damaged Welk, the vacation owner association and vacation owners.”

“The suit cites fraudulent racketeering activity, intentional interference with contractual relations, and violations of the California unfair competition law, California Vacation Ownership and Time-Share Act, California False Advertising Law and the state “Running and Capping” Law. The latter makes it illegal for non-attorney agents to obtain business for an attorney or law firm for compensation, or solicit others to engage in running and capping.”

Timeshare Exit Team charged fees of $5,000 and more for this “service.”

http://www.businesswire.com/news/home/20170726006103/en/Welk-Resorts-Files-Suit-Timeshare-Exit-Team

Timeshare Exit Team fulfills an HOA Collections Agent’s Prediction – Previously Reported by Inside Timeshare

Kristi, a Home Owners Association timeshare collection agent I interviewed back in March of 2017, complained of lawyers transferring timeshare contracts to fictitious persons or LLCs. Some things are universal. Charles Thomas has been reporting on a recurring “Litigious Abogados” theme. Inside Timeshare is published in Spain.

As reported by Inside Timeshare in our interview with Kristi:

Irene: Are you familiar with Timeshare Exit Team? One of their agents contacted me and asked me to review their program. What is your opinion of this firm?

Kristi: I would never endorse or advise anyone to use their services ever!! They specialize and advertise “Cancellation of Timeshare Contracts” but we don’t have contracts. We have deeds. We have chosen not to do business with Timeshare Exit Team because of their inability to follow our procedures and because of the quality of work previously sent to us.

Timeshare Exit Team has been involved with two other timeshare resale companies and/or timeshare attorneys that were involved with transferring 18 of our deeds since 2014 to four individuals that have never paid the dues and are delinquent in the amount of over $18,000. Out of the four individuals we were able to track, we learned that they are all associated with each other thru business dealings, contract employees or registered agents. They must assume that the association will eventually foreclose or take the property back but it is very costly to foreclose and we do not accept property back.

http://insidetimeshare.com/timeshare-hoa-collections-agent-shares-experience/

Here are ARDAROC’s (Resort Owners Coalition) eight tips for selling your timeshare and how they apply or do not apply to Diamond Resort members. This is what I have learned since trying to sell my Diamond right to use points.

  • Know what you own – Most own non-deeded right-to-use points
  • Consult your resort – Diamond’s Advocacy Department has helped some members but others have had to seek legal assistance when denied relinquishment. Tracking our reader outcomes thus far – 29 out of 77 report positive outcomes.
  • Sell it yourself – member supported Facebook pages seem to be the best option, but complaints abound that “no one wants it.”
  • Get assistance from a Licensed Reseller – not one member of the 64 member Licensed Timeshare Resale Broker Association will accept a listing for Diamond’s non-deeded points due to secondary market restrictions.  
  • Pass it on or gift it to your family – maintenance fees are also passed on
  • Donate it to a Charity – Donate for a Cause is a scam according to Consumer Affairs. A charity has the same problem. They don’t want the rising maintenance fee liability. https://www.consumeraffairs.com/news/timeshare-donation-scheme-is-a-scam-feds-charge-120115.html
  • Generate income by renting. Diamond Resorts does not allow renting through a third party website. “Use by a Member of public advertising or an online website to seek renters shall be deemed a prohibited commercial use.”
  • Beware of scams.

http://www.ardaroc.org/timeshare-resales-resource-center.aspx

Lela Renea, a Bluegreen timeshare member, contacted Inside Timeshare about her battle with Timeshare Exit Team after they appear to have stonewalled her. Since Lela is in the middle of negotiations, she did not want to elaborate on the distress she feels, attempting to resolve her Timeshare Exit Team concerns – suffice to say she had reason to reach out to Inside Timeshare. We will be reporting as to whether Bluegreen will come to her rescue or allow her to fall to the mercy of Timeshare Exit Team.

Despite the customer loyalty and lack of complaints we reported last week among Disney deeded timeshare owners, with access to resale and rental options, right to use non-deeded timeshare programs continue to ignore the growing problems caused by perpetual contracts not able to be sold, rented or relinquished.

Welk Resorts back in the day was a fixed week timeshare but has converted to a right to use non deeded program. A life change like a job loss or illness, rendering the timeshare unaffordable, is as much a problem for members of right to use programs as it is for legacy resorts.

light thought

 We hope someday, someone in the industry or ARDA will see that throwing up roadblocks to a secondary market is a detriment for all. As we reported last week, timeshare attorney Mike Finn has never had a Disney client and it is unlikely Timeshare Exit Team has ever had a Disney client either.

Some answers are so logical and simple, they cannot possibly be understood.

Once again thank you to Irene, who explains the timeshare world across the great lake, as you will have noticed there is very little difference to the problems that owners / members face.

In this Friday’s Letter from America, we have another contribution from Eron Grant. In her Letter to ARDA she asks Why does ARDA have a Code of Ethics? This very question was also asked of the RDO, Europe’s equivalent of ARDA. We still don’t have a genuine answer to that little conundrum!

So there we have it, half way through the week and a couple of hard hitting stories, we’ll be keeping an eye on the Tauro Beach story and will bring you the latest as it surfaces. Remember, beware the scam artists, do your homework, check and check again, it will save you a lot of money and stress in the long run.

 

sits vac 1

CUSTOMER SERVICE AGENT
Experience in Bull Shit Essential
letter from america

Friday’s Letter from America

Welcome to this week’s Friday’s Letter from America, this week we publish an article from one of the Advocates, as usual this has been edited by Irene Parker. First a word from Europe.

The Litigious Abogados family have taken their little scam to a new level, Inside Timeshare was horrified to receive yet another sorry story from a reader who found the articles too late.

In this story he has paid the initial procurator fees, then the “tax” to have the money released from the court. He then received an envelope with the cheque for his compensation, unfortunately it had yet again been opened and the cheque was missing. As usual he then received another letter from another company stating they had been assigned by the courts to investigate this and get his money back from the bank. This cheque had yet again been cashed by a gang of Romanians.

He then paid the 10% of the amount on the cheque to this company, then he receives notification that he has outstanding property tax for a property he owns in Spain, this needs to be paid before the money is released as it is embargoed. He is then informed that his NIE number is out of date and needs to be renewed, they will do it for him for a fee.

The next letter he receives is that he has outstanding fines for a traffic offence!

Very strange indeed, the full story will be published next week, but this does reinforce the fact that before you pay any money, check who they are.

So now on with this week’s article.

A Timeshare Advocacy Group™ Advocate

Offers a Timeshare Industry Analysis

cartoon a

By an Advocate

July 28, 2017

What I have started to think when it comes to timeshare ownership and the future of the industry…

Everyone knows this industry is not well regulated (but obviously needs to be). Some of the actions and activities of individuals and companies that get reported in the timeshare world would result in major fines and possibly prison sentences in other better regulated industries.

It appears the industry has long depended on “self-regulation”. It has not done a great job of that but there have always been just enough companies that seem to try and deliver a quality product and quality customer experience at the same time they balance trying to make a healthy profit.

I think of a brand like Disney first and foremost. Also while I know a company like Marriott has their critics, in all my years traveling and staying at their hotel and timeshare properties I always got the impression they were serious about fulfilling their fiduciary responsibilities and providing top shelf customer service and a quality customer experience. I am sure there are other good examples.

In the past, the actions of the bad eggs of the industry (the industry’s worst examples), the negative impact was always minimal and able to be managed before it metastasized. But the potential problem as I see it is that in the last decade it appears what may be described as large predatory financial engineering companies almost “posing” as timeshare companies have risen and aggressively worked every loophole and non-regulation to their own advantage and now are probably guilty of gross violations of their fiduciary responsibility to their customers / owners. These companies have created vast fortunes for a very small network of individuals at the top of the pyramid.

Ironically though, and looking at historical examples from other industries, it is these very companies likely to bring the whole industry into the national spotlight and to its knees eventually. Some of these appear to have walked to the edge of doing that already.

As these quasi financial engineering / timesharing companies become increasingly more brazen in chasing profits by any means possible, raising fees rapidly at the same time they are reducing owner benefits, due to their increased sheer size the public outcry will likely increase and just the odds of random probability suggests there will be a “Gotcha” moment or event that will bring increased scrutiny and increased legislation.

If the good timeshare companies try to ignore what the bad ones are doing, they may find someday that their systems and profits and share prices are negatively impacted by the future regulations forced on the industry from the egregious actions of the bad actors in their industry.

Pharma for example is still dealing with the Turing Pharmaceuticals fallout even now 2 years later, and that fallout will likely not dissipate anytime soon.

This is just my still forming hypothesis. We’ll see.

greed

Thank you to the author of this article and to Irene who did the editing, we also thank all those who read and made comments before it was published.

It just remains for Inside Timeshare to wish you all a very good weekend.

friday-again

 

disneyVC

A Lesson for Other Timeshare Companies

Over the past few weeks many of the articles have shown some of the worst of timeshare, today however we show what can be good about timeshare.

In the UK there is a certain saying which is normally associated with substandard, shoddy or a bit of a joke, that saying is “Mickey Mouse!”

But in the context of this article it means brilliant!

Irene Parker explores one timeshare product that excels, in the world of timeshare this is rare indeed, Inside Timeshare has also done a lot of investigating and concurs with Irene, we can find no complaints against this “Mickey Mouse” outfit.

Before we published this article we reached out to Bluegreen, they told us they would have a response within 24 hours, that was on Monday, we still have not heard from them. The point is, by reaching out to other companies, we are giving them the opportunity to change, by working with us and our readers they have the chance to put right what is wrong with timeshare.

In Europe and Spain in particular, it is legislation that is forcing timeshare developers to change what and how they sell. The proliferation of court actions has changed timeshare for the better, we are seeing products and sales techniques change. Disney have shown that by having respect for their clients and putting their needs first, they have a product that is worthy of the name “timeshare”.

So on with Irene’s article.

Disney Vacation Club vs The Timeshare Industry

https://disneyvacationclub.disney.go.com/membership/

Why can’t I find any Disney complaints?

disney

By Irene Parker

July 26, 2017

Try as I might, I cannot find complaints about Disney’s timeshare arm, Disney Vacation Club. Searching in vain, it brought up memories of the old Maytag repairman ads describing the Maytag repairman as “The Loneliest Guy in Town”. The point of this long running series of commercials was that the product was so trustworthy and dependable that Maytag repairmen spent their days waiting for the phone to ring.

https://www.youtube.com/watch?v=rXJ0rAyE_mQ

Why does the Disney Vacation Club have so few complaints? Any company has its grumblers, but the best I could find were a few owners complaining about availability. I asked Fernando at the Disney sales call center. Fernando was not allowed to provide his last name but was happy to talk about what makes Disney different and why Disney customers are so loyal.

Fernando attributed such a low volume of complaints to customer expectations met. As far as the complaints about availability, “Some timeshare members plan better than others”, said Fernando. “But it’s all about meeting customer expectations.” Just like hotel bookings, timeshare bookings are subject to supply and demand that fluctuates with peak and off seasons.

I also asked Fernando if he felt a viable secondary market was a benefit for the company as the timeshare owner obviously benefits from access to a secondary market. “Disney does not attempt to control the market. We believe timeshare should be a free market,” he explained.

Members of the Licensed Timeshare Broker Association say Disney has one of the best secondary market prices. Tom Tubbs of Island Consulting Realty told me Disney almost always exercises their Right of First Refusal. A company that exercises its ROFR actually supports the resale price. Island Consulting Realty is BBB accredited with an A+ rating and a member of LTRBA and ARDA.

http://www.licensedtimeshareresalebrokers.org/

The Timeshare Store markets basically only Disney timeshares.

“We don’t charge any upfront fees. A seller pays a commission at the time of closing and $170 in fees to Disney Vacation Club,” explained Jason Erpelding, Licensed Real Estate Broker Associate. Above all, consumers buying or selling a timeshare on the secondary market should work through a licensed broker as timeshare resale and listing scams are common. The Timeshare Store has a Better Business Bureau rating of A.

http://www.dvc-resales.com/

Contrast Disney timeshare resale prices with timeshare resale prices in general. Many timeshare are offered for $1 to $99, originally purchased for thousands of dollars. As demonstrated by The Timeshare Store listings, Disney resales are offered for $10,000 to $30,000 or more. Contact The Timeshare Store or a LTRBA member to find out the benefits or lack of benefits buying resale vs buying directly from the timeshare developer.

https://www.bbb.org/west-florida/business-reviews/timeshare-companies/island-consulting-realty-in-sarasota-fl-18003121/bbb-accreditation

Disney’s website states: You purchase a real estate interest in a Disney Vacation Club Resort. The keywords are real estate. You own something and thus have a beneficial interest. Some timeshare company non-deeded points have been compared to buying air. Lack of availability is a frequent complaint.

Fernando and I talked about Disney’s corporate culture. Ray Kroc of McDonald’s restaurant fame and Walt Disney both drove an ambulance for the Red Cross in World War I. “While we were out chasing girls, Walt was drawing cartoons. All those girls are dead but Walt’s cartoons thrive to this day”, said Kroc.

mickey

Walt Disney and the Walt Disney Corporation were originally motivated by art. Money was the by-product of a pure motivation. Think of a real estate agent who is motivated by finding you the best house as opposed to the real estate agent that has nothing but the vision of a commission check dancing in front of his or her eyes. The purity of Walt Disney’s original motive has had an effect that has carried through the decades. “People buy a Disney timeshare because they know Disney and believe in Disney”, said Fernando. In other words, the strength of the Disney brand, supported by met expectations, has led Disney to become the model for timeshare developers industry wide. “I love what I do here,” Fernando added.

Lisa Ann Schreier, former timeshare sales agent and author of Timeshare Vacations for Dummies, echoed Fernando’s enthusiasm. Lisa worked at Celebration World Resort, right in Disney’s Orlando neighborhood. “Most if not all Disney Vacation Club purchasers/owners are given sufficient information on the product before and after purchase. There’s no feeling of being rushed into a purchase and Disney’s famous Guest Service is no less evident with DVC than at The Magic Kingdom”.  

There doesn’t appear to be any angry owner Facebooks or websites either. Let’s contrast Disney with Bluegreen timeshare. The following are member supported Bluegreen Facebook pages. In parenthesis I have changed the words to be generic as the advice provided is appropriate for any would-be timeshare buyer.

This Bluegreen Facebook page of 1,670 members, Sales Team Reviews & Update/Sales Presentation Experience, is for the benefit of the members, corporate Bluegreen personnel and sales agents working towards a more honest and transparent sales process.

https://www.facebook.com/groups/1718664518412381/

(Any timeshare company) IS NOT RESPONSIBLE FOR DOING ANYTHING OTHER THAN WHAT IS STATED IN THE CONTRACT. IF YOUR SALES REP CANNOT SHOW IT TO YOU IN WRITING IN THE CONTRACT DO NOT EXPECT TO SEE IT HAPPEN.

YOU HAVE A CANCELLATION PERIOD WHICH VARIES BY STATE AND THAT INFORMATION IS ALSO IN THE CONTRACT.

(Many)  BENEFITS ARE NOT GUARANTEED. THEY CAN BE CHANGED OR CANCELLED AT ANYTIME.

This is a public group accessible to everyone, including Sales and Corporate. You are responsible for your own comments, opinions, etc. I am merely providing this page as a single location for both positive and negative experiences in regards to the sales team. Allowing both them and corporate to better improve how owners and possible new owners are treated, likely increasing sales.”

A Member Sponsored Bluegreen Facebook page:  770 members

This Facebook page seems to be a sort of self-help Facebook for members trying to be released from their contract. A book on how to write a letter to an Attorney General is available.

 https://www.facebook.com/groups/180578055325962/

The following internet consumer complaint sites list Bluegreen reviews:

Consumer Affairs rates Bluegreen 1 ½ stars out of 5 stars based on 100 ratings. There were a total of 411 reviews. In all fairness, Disney ranked only 2 stars out of 5. Typically happy customers don’t bother searching for complaint sites to post positive reviews. Consumer Affairs posts a balanced collection of consumer reviews helpful for consumers researching online.

Pissed Consumer rates Bluegreen 1.9 out of 5 stars based on 155 reviews. There were a total of 761 reviews. There were no Disney reviews on this site.

Complaints List – There was only one Bluegreen complaint but the comment was intriguing.

“One federal authority told me they are in violation of the constitution by enslaving people with unending contracts because this is a form of indentured slavery and slavery is unconstitutional…”

Better Business Bureau

TUG Timeshare Users Group noted that Bluegreen lost their rating in 2010 with an F rating.

http://tugbbs.com/forums/index.php?threads/bluegreen-corp-loses-its-bbb-accreditation-with-an-f-rating.132284/

Bluegreen is not BBB accredited but now has a B+ rating.  Keep in mind BBB does not resolve complaints. They rate how effectively a company responds to complaints.

7 positive

4 neutral

67 negative (out of 78 reviews)

Bluegreen had 761 complaints in the last three years.

https://www.bbb.org/south-east-florida/business-reviews/vacation-clubs/bluegreen-corporation-in-boca-raton-fl-8195

Contrast the Bluegreen BBB rating with Disney’s rating:

Disney has been accredited since 1991 with an A+ rating. There was one review:

1 positive

0 neutral

0 negative

Disney had nine complaints in three years.

In my research I found useful timeshare tips provided by the Wisconsin Consumer Protection Division, the most important being:

Oral promises: Make certain all promises made by the salesperson are written into the contract.

https://datcp.wi.gov/Pages/Publications/TimesharesResellers182.aspx

Here is the company response one of our Diamond Resort readers just emailed me in response to their allegations that they were sold by deceit and bait and switch. I have highlighted the oral representation section in red.

“We must advise that legally the contract is binding and as we have previously advised the relevant information could be found in the body of the agreement and was in fact acknowledged by yourself. We must advise that it is specified clearly in the contract documentation that if you relied upon any verbal information given during the presentation you must ask for this to be put in writing. Likewise, if anything was said that was of particular importance to you, but which is not contained in the terms and conditions of the membership, this should have been requested to be implemented in the body of contract before documentation was signed.”

It would certainly save the timeshare company and the timeshare buyer a lot of times and trouble if the paragraph above would be provided to the person about to enter a timeshare presentation. Most, if not all of the complaints Inside Timeshare receives begin with, “The sales agent said…..”

The Finn Law Group maintains approximately 500 timeshare cases. Timeshare attorney Mike Finn told me he has never had a Disney client which led me on this quest to find Disney complaints. Mike Finn has often said the timeshare contract’s oral representation clause is “a license to lie”, used and abused by some timeshare sales agents. Just think. If Disney were the only timeshare company out there, Mike Finn would be Disney’s version of the Maytag repairman.

maytag

So there we have it, not exactly rocket science is it?

Put the customer first, give a good service and bingo, happy all round. A business model that keeps going, a business that people are proud to work for, a business that customers are happy to be members of.

On another note, Canarian Legal Alliance, announced that it had just received another Supreme Court ruling, that now brings the total to a massive 57. You could say that they have just had their “Heinz” moment.

In Spanish legal history this is unprecedented, no other law firm has achieved anything like this, from what our sources tell us this figure is set to rise, as they have many more cases waiting to be heard in Spain’s highest court!

As the news comes in we will keep you informed.

In this week’s Friday’s Letter from America we will be publishing another article on Advocacy, written by one of The Timeshare Advocacy Group. In this analysis of the industry the writer puts forward some very interesting points, so stay with us for the next article, see you then.

help1

The Wednesday Post

This week has been a rather quiet week on the legal front, yesterday it was announced that the High Court in Santa Cruz de Tenerife ruled against Resort Properties / Silverpoint yet again. In this case the judge ruled against the points system which the contract contained. The contract was declared null & void with the award of over 44,700€ plus legal interest being made.

As this article was being prepared this latest news came in from the Supreme Court in Madrid, once again it was against the above company Silverpoint. This brings the total against them from this court to 11 rulings. Details at present are not available but the contract was once again declared to be null & void, with the return of over 20,000€ plus legal fees and legal interest.

These cases as usual were brought on behalf of clients by Canarian Legal Alliance, who have now got around 50 rulings from Spain’s highest court. Quite an achievement.

We have also this week received more enquiries about Abogados Amable & Garcia, one of the family of fake law firms which are part of the Litigious Abogados family. Luckily these readers found the article in time and have not parted with any money. It is only a matter of time before a new name appears, so if you have received any correspondence from a law firm in Tenerife which state you can be included in an upcoming trial against your timeshare resort, let us know.

Now on to Wednesday’s article from Irene.

Can the CASA Family Court System Work for Timeshare?

How members helping members can change the timeshare world

hands circle

By Irene Parker

July 12, 2017

Inside Timeshare is honored and proud to be part of a movement. Our Timeshare Advocates deserve a pat on the back as we hear from more and more members either resolving issues concerning their timeshare, so they can continue to use and enjoy their vacation plan, or at least be able to get out from underneath a dream vacation that turned into a financial disaster.

Aristotle Onassis, husband of Jacki O, once said he made the most money on ideas that were very simple – only no one had thought of them before.

Such a plan is logical, effective and offers a cost benefit in that it takes some burden off the courts, the families affected, and most importantly, the trauma and stress resulting when, as NBC Lester Holt described in his Dateline title, “The state steps in”, removing a child or children from their home for often over a year.

Timeshare is not as gut-wrenching as foster care. There is nothing as profound as telling a mom or her children parental rights have been terminated. Money can be replaced, but a child cannot. However, more than once I’ve been told of elderly widows considering suicide because of a vacation plan she could not get rid of and was not able to maintain due to the loss of a spouse. Frantic, desperate, angry, confused and overwhelmed are but a few adjectives that could describe many of the calls coming into Inside Timeshare.

CASA works even better for Timeshare members

Anyone who works for a nonprofit can attest to the challenges of keeping volunteers motivated for an extended period of time. Our Timeshare Advocacy Group™ volunteers are often victims themselves, so we have a built in motivation factor. There is also the empathy and understanding that exists when someone knows exactly what it feels like to be victimized.

casa

What is CASA or Court Appointed Special Advocates?

(CASA in some states is called Guardian ad litem)

CASA is a nationwide movement that started in 1977 when a Seattle juvenile court judge launched a program by recruiting court appointed volunteers to advocate on behalf of a child or children in state care. Examining an often convoluted family tree to decipher what went wrong and how to prove a child has been abused or neglected is a daunting task. A CASA volunteer is trained to be a detective of sorts, gathering information from all facets of the child’s life.

After gathering information, the volunteer prepares a court report letting the judge and interested parties know what outcome the child wants to see happen and what the CASA feels should happen. One judge told me she almost always takes the opinion of the CASA over the opposing counsels.

The CASA sticks with the child, interacting with the biological parents, foster parents, social services, schools, therapists and even medical doctors until permanency is  achieved by returning the child to his or her biological parents, or termination of parental rights and hopefully adoption.

It’s not hard to imagine how this process could be applied towards the timeshare member victimized by deceit, concealment, violation of trust and bait and switch. Some timeshare members have multiple contracts that have been purchased over a period of years. It has been helpful to have a volunteer walk that timeshare member back to the beginning to determine, when and where, in the life of the member, did their vacation plan go so wrong.

The most successful outcome is returning a previously happy customer back to the state of mind they were in before they were deceived so that the timeshare company keeps the customer and the customer can again use and enjoy their timeshare as they did before.

Bluegreen members support other members on this Facebook

https://www.facebook.com/groups/180578055325962/

Diamond members support other members on this Facebook

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

We seek to provide Diamond Resort members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

A sharing of information from all Facebooks and from non-timeshare owning Advocates, like attorneys who tend to not buy timeshare, is posted on the Timeshare Advocacy Group™ Facebook, administered by Irene Allen.

https://www.facebook.com/timeshareadvocategroup/

It is hoped there will come a day when timeshare developers recognize that a product only sold through deception and a same day sale might be a product nearing the end of a maturing life cycle. Companies like Disney work hard to protect their brand and Hilton is known for a somewhat consumer friendly secondary market, although several Advocates will take exception to this statement arguing that no timeshare has an adequate secondary market.

Probably the most common comment we at Inside Timeshare hear is, “At least I know I am not alone.” Proactive action, working with a volunteer towards timeshare resolution, relinquishment, refund or even foreclosure, takes the problem from the unknown to the known. Consultants and behind-the-scenes Advocates add an additional layer of advice and protection. One very important consideration is that many of those we have helped were on their way to the upfront “guaranteed” deed-back firms that often prey on those already victimized. From this standpoint, the developer, the timeshare lobby, and the members are on the same side.      

Once again thank you to all our Contributors. Contact Inside Timeshare if you, or someone you know, needs assistance or would like to share their timeshare story for the benefit of others.

not alone

Inside Timeshare cannot stress enough that doing your homework and due diligence before engaging with any company is paramount. If you need help or advice on how to do this just contact us and we will either find out for you (if we don’t have them on file already), or point you in the right direction.

homework

Since posting it has just been brought to our attention that the Litigious Abogados Family do in fact have a new member, Amador Gameca Abogados, which is a very similar name to a previous article published on 1st June, Armando Gareca Abogados. The website is the same layout as all the others, it even show the same logo a Armando Gareca Abogados. The photos of the lawyers are the same one we have seen on previous incarnations, these you will probably find can be downloaded from the web.

This is their website.

http://amadorganeca.com

So it just goes to show that the above picture is spot on. More on this is it comes in.

friday dog

Friday’s Letter From America

Here we go it’s Friday again, the end of another busy week in the world of timeshare, it does seem to be a world that never sleeps. There is always something new to be reported, be it another “bogus” company or an old company coming up with a new “scam”, the ingenuity of some is beyond belief.

So far this week the news from the Spanish courts has been flooding in, with more owners having their contracts declared null & void and the return of all their money. The intrepid lawyers that form Canarian Legal Alliance have been very busy. Most of these judgements have been from the lower courts, who are applying the Supreme Court rulings with a vengeance, leaving no doubt what the interpretation of the timeshare law is.

Inside Timeshare has also been receiving a great deal of information about one company and their new product, yesterday’s article “New Name Same Company” shows the lengths some will go to appear to be different. Unfortunately for them, some of us can see through their smoke and mirrors, so we shall be keeping a very watchful eye on their activities.

On the “Bogus” law firm front Litigious Abogados and their other associated “lawyers” are still at it, the UK Action Fraud website has been receiving many reports of their activities. Inside Timeshare can also report that the Guardia Civil have an extensive file handed to them for investigation. So we wait with anticipation as to what the outcome will be.

So, now on to this Friday’s article from Irene and Irina, Resale and Rentals.

Consumer Advocate Las Vegas Attorney Bob Massi Launches Season 3 of Property Man in Arizona on Business FOX  

https://www.facebook.com/RealBobMassi/

Two more Timeshare Rs – Resale and Rentals

By Irene Parker – Resales

Irina Allen – Rentals  

April 20, 2017

Sign post 

If you own or are thinking of buying a timeshare – the Bob Massi Property Man show has provided important tips for timeshare buyers and sellers. In Season 2 Florida, Mr. Massi interviewed members of the Licensed Timeshare Resale Broker Association. The LTRBA members offered important tips for consumers interested in buying a timeshare as well as tips on how to avoid a scam when a timeshare member or owner needs to sell.

https://www.youtube.com/watch?v=VHCdcS2Ds-U

As a follow up to Mr. Massi’s prior timeshare segments, my husband and I were interviewed to express concerns and problems faced by Diamond Resorts International timeshare members. There are many who use and enjoy their Diamond timeshare, but as has been widely reported, rising maintenance fees and the lack of a secondary market can spell disaster for families who need to get out from underneath their Diamond timeshare. Timeshares can cost $100,000 or more so walking away with nothing can financially devastate families.

Our interview airs this Friday, April 21 at 8:30 PM EST on FOX Business. Las Vegas attorney Bob Massi has been a champion consumer advocate for the underdog. While showcasing spectacular homes of the wealthy, he also contrasts the flip side of wealth by interviewing consumers struggling with faulty or predatory lending practices.

Mr. Massi interviewed my husband and me after receiving a multitude of complaints after his segment featuring the home of Jackie and David Siegel. The Siegels own Westgate Resorts, a timeshare company based in Florida. The segment, “The Queen of Versailles” resulted in a multitude of complaints about timeshare. The Queen of Versailles is the name of the documentary featuring the Seigel’s massive 90,000 square foot home with 30 bathrooms, a 20 car garage and a 4,000 square foot clothes closet. The original documentary took Best Director at Sundance. Many wealthy Americans have built large homes, but with enough complaints to prompt a two year Consumer Financial Protection Bureau investigation of Westgate’s business practices, I wondered about such wealth at the expense of timeshare owners unable to sell and sometimes not even able to give back their timeshare.

Mr. Massi’s Licensed Timeshare Resale Broker Association segment warned timeshare owners to work through a licensed timeshare broker. Ironically, FOX Celebrities Dave Ramsey and Laura Ingraham are paid to endorse firms like Resort Release, transfer agent firms licensed timeshare brokers warn consumers to avoid.

http://thetimesharecrusader.blogspot.com/2016/11/an-open-letter-to-dave-ramsey-and-laura.html

A sequence of events led up to our interview with Mr. Massi. My husband and I attended a grueling and demeaning timeshare presentation at Diamond Resorts Grand Beach Resort July of 2015. We had purchased two Diamond contracts with few problems, but when I witnessed the tactics being used during this predatory sales presentation, I became alarmed. I returned to our unit at Mystic Dunes, turned on the television, watched “The Queen of Versailles”, and wondered how the wealth was won.

I wrote to Mr. Massi about my concerns. Never dreaming a response, I was surprised to receive a call from a FOX producer asking if my husband and I would be willing to be interviewed by Mr. Massi. Having just accepted a position as an interim music director, I declined, but was contacted again six months later and agreed to the interview. The producer said they had a multitude of responses to their first timeshare segment, but I was the only one invited to be interviewed, as I was the only respondent who wanted to talk about the positives, in addition to the negatives of timeshare.

To prepare for the interview I contacted LTRBA member David Cortese of Magical Realty in Orlando and asked if he would list our Diamond points. David was one of the LTRBA members interviewed by Mr. Massi. David sadly informed me he doubted that any of the LTRBA members would our list Diamond points as they felt the restrictions the company places on the use of secondary points are more onerous than that of any other major timeshare company.

To me this sounded like unfair business practices and a violation of fair trade. I filed a complaint with the FTC, but they just sent an autoreply pointing me in the right direction. If thousands of people complain, they go to Congress to enact better laws. That hasn’t happened.

Timeshare attorney Mike Finn of the Finn Law Group maintains a steady 500 timeshares cases. Mr. Finn said about 20% to 25% of his timeshare cases are against Diamond Resorts. He said he has never had a Disney client. I asked Mr. Finn why legislators have not addressed the harm done to consumers when a perpetual contract does not have a secondary market. A secondary market is not to be confused with a voluntary surrender or exit plan as those leave the consumer who has spent $25,000 to over $100,000, often financed at 12% to 18% interest, with nothing. The timeshare developer takes back the points and resells for full value.

“Instead of shunning the secondary market, embrace it; the developers should invest some of their profits into stabilizing the resale market. Take the lesson the auto, boat and camper industries have long ago learned, that a healthy resale market is essential to the entire industry, from beginning to end there must be a continuous flow, a circle of economic life, if you will. If you can’t set up a used timeshare lot across the street from your project, at least sponsor knowledgeable licensed real estate brokers well offsite so as not to compete directly with your retail operations. Sure you’ll lose some initial business to these brokers, but by indirectly supporting these brokers, you’ll make timeshare interests affordable to the folks who really can’t afford to buy retail, but can perhaps afford to repurchase the interest of your newly divorced initial purchaser (something that you arguably owed the poor gal or guy anyway) and, more importantly perhaps, support the continuing financial health of the resort via the annual maintenance payments now to be made by the new owner, and ever crucial to the future of the resort you built and developed. Timeshare developers could take pride, not just profit, from making family vacations an affordable part of the American lifestyle by opening up that opportunity to even more folks!”

http://www.finnlawgroup.com/learning-center/the-unconscionable-suppression-of-the-timeshare-resale-market

“Timeshare doesn’t need new litigation to assist the establishment of a re-sale market. All they need to do is support it from a market standpoint! They clearly have zero interest in doing that,” Mr. Finn added.

The Second R: Rentals (to be continued)

Part I – The 3Rs or F of Timeshare

http://insidetimeshare.com/3-rs-timeshare-part-1/

Part II – The 3Rs Resolution, Relinquishment, Refund

http://insidetimeshare.com/part-ii-three-rs-timeshare/

If you or someone you know has a timeshare problem, contact Inside Timeshare or one of our Advocacy groups. Our advocates are members helping other members, bringing our experience and knowledge to other members or owners while providing a clearinghouse of information about legal and legislative issues facing timeshare today.

Diamond Resorts has implemented a new Clarity Program after the Arizona Attorney General issued an “Assurance of Discontinuance” and an $800,000 settlement. Diamond also has a Consumer Advocacy Department that claims to help members from Day 1 if they have concerns about their membership or purchase.

Timeshare owners worldwide would like to thank Mr. Massi and Business Fox for bringing this important topic to the attention of the public in America, Europe, Australia, New Zealand and the Philippines. Inside Timeshare works with contributors and timeshare members in an ever expanding horizon.

We seek to provide Diamond Resort members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://www.facebook.com/timeshareadvocategroup/

Jigsaw men

So there we have it, the end of another week, Inside Timeshare again thanks Irene and Irina for their contribution, we also thank all who have contributed information to help others. Next week we will be highlighting another military family who have fallen foul of the sharp practices of some timeshare sales agents. These stories are all too familiar, the consistency of the testimonies of different families bares witness to some very nasty sales techniques.

If you have a story to tell or have any information about a company that you would like to share with others, Inside Timeshare would love to hear from you.

Have a great weekend.

friday cat

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