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Claims Solutions Group

What a Pitch! Readers Share their Information.

Over the few months Inside Timeshare has been alerting our readers about two companies, Abogados Lopez and Centaurus Mediations, the latest is the pitch these two are using, first Abogados Lopez.

According to the calls our readers have been receiving calls from first Hope Brugge and then a Megan Haywood, they have been appointed to take over cases against timeshare companies, that the client’s case has been brought forward and is going to be heard in the next couple of days.

Hope or Megan need to verify certain information before presenting the case in the court, which if it had already been filed and the case is being brought forward, those details would have been checked before. So the question is why do they need to verify it and file the case at court, is it for credibility?

They also go on to tell the client that the law firm they have paid to do the case for them is actually a scam which is why they at Abogados Lopez have taken on the cases. Hope or Megan even go on to say they hope that the client didn’t sign a power of attorney.

Within a day or so the client receives another phone call from Hope or Megan, this time with the great news that they have won the case and the court has awarded them thousands of pounds in compensation. Now comes the crunch, to get this money released from the court there is a fee to be paid, some have been told it is for taxes.

This fee has to be paid by bank transfer, the client receives an email with all the bank details, there is only one major problem here, the account is in the name of a private individual. Now, we don’t know about you, but we have to ask, why is a so-called law firm using bank accounts in the names of private individuals?

Unfortunately, due to readers of our pages getting in touch with Inside Timeshare or their law firm they have realised that this is just an elaborate “SCAM”. When they confront Hope with this she gets very aggressive, raising her voice and telling the client that they are not the “SCAM” but everyone else is. She then slams down the phone. Oops, chucking dummies out of the pram!

The next pitch our readers have told us about is another that is being used to gain “credibility”, this involves Centaurus Mediations SL in Tenerife, a company that is not unfamiliar to our pages and that we know is linked to Mark Cushway and Silverpoint.

In this case the representative from Centaurus knocks on the doors of Silverpoint members at the resort, in this case Hollywood Mirage. In the case of our reader it was a young lady, she informed them that they had been “appointed” by the court to act as “mediators” following court cases against Silverpoint.

When questioned the young lady was unable to answer any questions as she stated she didn’t work with the mediators, but acted on their behalf to contact clients. She then made an appointment for them.

At the appointment they were greeted by the same girl, and introduced to a man named John who was described as a “Paralegal” and would explain their options.

The clients then asked where did Centaurus get their contact details and information that they were staying, apparently John looked a little flustered and reiterated that the court gave them the details. Obviously the client did not believe them and informed them of this even stating that it was a breach of protection of data, that the court would not pass on any information without informing the client.

John then brought over another person called Taz who he called the owner and his manager, this Taz told the clients that the court had ordered Silverpoint to supply them with weekly lists of Silverpoint clients stay at the resorts.

Obviously our readers did not believe all this baloney, informing them again that it was a breach of data protection and that they believed that Centaurus was in fact working with Silverpoint and getting the data direct from them as part of Silverpoints enterprise.

At least our readers in this case had the good sense to realise that what they were being told was not true.

Silverpoint is that desperate that they set up a company to act in this way and swindle their own clients yet again, don’t forget they are also using two companies in Scotland for the same thing, Claims Solutions Group in Aberfeldy and Fullbrook Associates in Stirling.

Inside Timeshare warns all its readers beware the “pitch” which is designed to give credibility to the company that is contacting you. Question what you are being told, remember the courts do not appoint or order companies to contact timeshare clients. This information is coming from one source and one source only Silverpoint!

If you have had an experience like this then Inside Timeshare would like to hear from you, it will serve as a good warning to others. If you need to check on any company that has contacted you or one you have found in the internet, then contact Inside Timeshare and we will point you in the right direction.

News on Wednesday: More Warnings

We start today with another warning about the “Fake Law Firm”, Abogados Lopez, more readers have contacted Inside Timeshare with information on the calls they have received from Hope Brugge, claiming to be working for Canarian Legal Alliance.

According to our readers, many of whom are existing clients of CLA, the call is to inform them that their case is about to go to court and she needs to confirm some information before submitting the case. This is obviously a fishing call, as if you have a case with a legitimate law firm they would already have those detail and they would have been confirmed at the start.

Within a few day Hope Brugge calls again and informs the client that the case has been won and a substantial amount of money has been awarded. In order to have this money released, (yes you guessed it), Hope Brugge and Abogados Lopez need a fee to release it. The client is given bank details for a named individual to transfer the money.

The telephone numbers being used are:

0034 951 242 867 which is a Malaga code

0034 602 654 670 which is a Spanish mobile

Another number that has been used is

0044 1291 440 500 which is a Chepstow code.

If you receive any call of this nature do not be fooled by them, if you are an existing client of any law firm, contact them directly and inform them.

This is a blatant fraud, which the authorities are aware of.

Another reader has also informed us that another company has been contacting owners who purchased with Azure Resorts in Malta, using a Barclay Partner Finance loan agreements. Unfortunately the reader was not able to get the name properly so we will not speculate and guess.

According to the caller they are working with the FCA (Financial Conduct Authority) to bring a “class action” against Barclay Partner Finance on the 19 June, all rather urgent wouldn’t you say?

There is a case on that date being brought by the FCA, but this has nothing to do with what this company are on about. The case is being heard at the Upper Tribunal (Tax and Chancery) of the Royal Courts of Justice.

The case revolves around a validation order sought by BPF for loan agreements made by Azure Resorts for timeshares in Malta, it turns out that the company brokering and arranging the loans was not authorised or licenced by BPF to do so. BPF turned to the FCA to have these agreements validated. These are only for certain clients who signed these agreements between April 214 and April 2016. If you did not receive any information about this in February 2018, then you are not involved.

The FCA on the evidence made out a validation order to have the loans legally recognised, as no client had suffered the “possibility of any consumer detriment arising from the manner in which the unauthorised broker carried out its activities”.

Unfortunately, the FCA was not aware of the full facts and many clients made complaints, the FCA has now sought to have this validation order overturned in the light of these complaints and new evidence put forward by the clients.

Inside Timeshare will keep you updated as to the outcome of this hearing.

It seems that according to information from our readers, Claims Solutions Group are contacting Silverpoint clients, (which we already knew), but this time using Brexit as the reason only they can help.

According to the caller, once the UK leaves the EU, it is going to be very difficult for any owner of a Silverpoint timeshare to get out. Now why would this be the case?

Obviously it is another scare tactic, to get Silverpoint owners to take up their services, for a fee off course, to get them out of a Silverpoint timeshare. Remember Silverpoint are working with this company and FullBrook Associates.

http://insidetimeshare.com/start-the-week-new-information-on-centaurus-mediations/

Sticking with Silverpoint, another company Centaurus Mediations is also using another tactic, this time it is at their offices in Tenerife. According to our reader, they were told that Centaurus had been appointed by the court to mediate following several court cases against Silverpoint, many of these cases have been reported on these pages.

Now considering that Centaurus Mediations is part of the Silverpoint setup, using data supplied by Silverpoint, plus the fact that the courts do not appoint any company to mediate or carry out any work such as this, points to one blatant lie. Only one of the many made over the years that Silverpoint have been operating.

The one thing in common is they all state that it is only them that can get you out, well Inside Timeshare begs to differ, the court results that we have reported on show that Silverpoint is on the run. At least 45 rulings against them from the Supreme Court, rulings against them on an almost daily basis in the lower courts, with many more waiting to be heard, that is the truth of the matter.

If you have any questions or comments on any this or any other article, then use our contact page and get in touch.

Have you been contacted by any company offering you a claim or stating that a case has been won and there is a substantial amount of money waiting for you at court then contact Inside Timeshare, your information can help others avoid losing thousands.

Start the Week: New Information on Centaurus Mediations

We start this week off with more information on the company linked to Silverpoint and contacting their own clients regarding relinquishments and claims, Centaurus Mediations SL. Once again Inside Timeshare has received more emails from readers who have been contacted or attended meetings at their office in Tenerife.

There is now another new twist to the tale, this is a company based in Stirling Scotland called Fullbrook Associates, this company it seems is employed by Centaurus Mediations (who are charging extortionate amounts) to take on their “cases” to get the owners out of the Silverpoint contracts and claim back their money!

Who are Fullbrook Associates?

According to company house, they were incorporated on 13 June 2016, under the name of Fullbrook Marketing Ltd, changing the name to Fullbrook Associates on 17 March 2017, with the company registration number:  SC537793

FULLBROOK ASSOCIATES LTD – Overview

The registered address is:

4/5 Stirling Business Centre, Wellgreen, Stirling, Scotland, FK8 2DZ. But the address given on the website shows a slightly different address: 73 Wellgreen Pl, Stirling FK8 2DZ, UK. This is a business center offering office space to rent either full time or on a need to use basis, as with all these business centers they are also mail delivery points.

According to company records the nature of their business is: 70229 – Management consultancy activities other than financial management. So this begs the question what are they to do with timeshare?

The director section of company records is rather interesting, the original director was Martin Scully, appointed 13 June 2016, but resigned 13 June 2016, (no that is not a mistake) with Kathleen Mary Scully also being appointed on 13 June 2016. It is also believed that Martin Scully was at one time working in the marketing department of EZE Group, not an unfamiliar name to these pages.

When looking at “Meet the Team” section of their website, they show the photos of 6 ladies including one solicitor and one paralegal, yet in their profiles not one of them shows any history or knowledge of timeshare matters or law. Although according to the Legal Services section on Timeshare Termination they state  “Fullbrook Associates has such specialism. We can not only extricate unhappy clients from their timeshare contracts but can successfully pursue compensation claims surrounding mis-selling and consumer credit breaches”.

On the point of “compensation Claims”, one has to ask how they are going to do this?

Are they going to use the Credit Consumer Act 1974 Section 75?

Staying on the website, they do not show any company registration numbers, no SRA registration number for the lawyer or any registration with the Institute of Paralegals for the Paralegal, which one would have thought was of great importance. They also show no official membership to any organisation, or show any registration for claims management with the Ministry of Justice.

Obviously, we have mentioned the link between Centaurus Mediations, Silverpoint and Mark Cushway, we have also in the past published that Silverpoint / Mark Cushway had approached Claims Solutions Group to take on cases against themselves!

http://insidetimeshare.com/start-week-joke/

Once again we have timeshare owners being charged huge amounts of money by one company to extricate them from their timeshare, (run by the very people who sold it to you in the first place), then being passed onto a third party to do the work. One can see the problem here, if the work is not done by the third party, Centaurus can get away from any Section 75 claim by stating they have fulfilled their contract, it is not their fault the work has not been done.

Remember, if you purchased your timeshare in Spain after January 1999, your contract is for more than 50 years, you have points or floating week systems, you paid any money within the cooling off period, then the only way to successfully claim is through the Spanish Courts using Spain’s very stringent timeshare laws. (Please also bare in mind that not all are claimable regardless of what you are told).

If you just want to terminate your membership, contact your own timeshare company first, many are now offering to allow termination, most will not even deal with third parties, only with the member direct, so you could be paying for nothing.

Just because a company boasts they are UK registered does not mean they can be trusted, look for their track record, how long have they been operating, are they able to prove their “expertise” in timeshare law, can you get independent confirmation that they have actually got people out of timeshare and got their money back? (Do not always trust testimonials published on their websites).

These are all questions you need to be asking, do not just believe the “pitch”, do your homework before you pay any money out.

If you require any information about any company that has contacted you or one that you have found on the internet, then contact Inside Timeshare and we will point you in the right direction.

Centaurus Mediation SL and the Silverpoint Link

Centaurus Mediation SL is a new company based in Tenerife, it is engaged in cold calling timeshare owners, cold calling is not in itself illegal, but it is the nature of the calls and the owners being targeted.

The company was registered in Spain on 31 October 2017, with the website registered on 2 November 2017, yet according to them they have already achieved the following successes

  • 327 Mediations
  • 151 Relinquishments
  • 97 Successful Claims
  • 64 Agreed Terminations.

Not bad going for a company that is only 3 months old! (PDF Company records) below

CENTAURUS MEDIATIONS SL, SANTA CRUZ DE TENERIFE

The sole administrator is Caroline Hiberry (obviously just a front name) who has featured as the administrator to several other “dubious” companies

As for the owners being targeted, they are all Resort Properties / Silverpoint owners, not really a problem until you realise that Centaurus Mediation has all the details of these owners including the facts they have either started legal action or have already done so against Silverpoint.

This leaves us with some very important questions, where has the data come from, who has supplied it, and what data protection laws have been compromised?

In our mind, there are only these explanations, either the data has been stolen from Silverpoint, by a member of staff, or Silverpoint have set up these companies and provided  their membership database.

The latter seems the more probable, especially when you find out the nature of the calls.

In the call, one name that has come up is the agent known as James, he explains that his company can get them out of their membership from Silverpoint, that Excel have now taken over and that no one will ever get any compensation. The only way out is to let Centaurus to do it for you. Obviously this is going to be for a fee.

In another call, the agent knew that the client had already won their case at the Supreme Court, that they would get nothing and the only way to cancel the contract was for Centaurus Mediation to do it for them, as the court have no authority to cancel the contract.

This is untrue, the courts have declared the contracts null and void, there is nothing to cancel, having confirmed with Canarian Legal Alliance that the enquiry received was a genuine client of theirs, they confirmed that the contract had been declared null and void. They were asked to explain what this means.

Very simply, null and void means that it never existed, that everything reverts to the state before the contract was signed, the timeshare reverts back to the company, all money paid by the consumer is then returned. The contract and agreement never existed.

So what do we make of all this, here we have a company contacting specific timeshare owners, using a database that could only have come from Silverpoint, a company that has sold packs of weeks as investments that never materialised. Now this company is demanding payment to get the owners out of their contract, using very dubious methods and tactics.

Sometime ago Inside Timeshare also reported that Mark Cushway and Silverpoint had been negotiating with Timeshare Claims Solutions now known as Claims Solutions Group in Aberfeldy Scotland, to supply their client list and TCS or CGS would carry out the relinquishments.

So now we have a report that Silverpoint have set up two companies in Tenerife , Centaurus in Los Cristianos and another in Playa de Las Americas, the name of which has yet to be revealed. We also know they have closed their sales decks, that two names have come up in conjunction with running the new office for Centaurus, Carl Jenkens and Ruben Miller.

We must admit, they have been very clever in keeping any documentary link separate and difficult to find, but anyone with any sense would see through the client database. After all if a company was illegally using your client data, would you not take legal action?

So we now ask the question what is the reasoning behind all this?

Over the years Resort Properties / Silverpoint have been raking in the profits from their “investment” program, many people have been taken in by it, many have lost everything, others are still paying the price. Since January 2017, the Supreme Court has ruled on about 30 cases against them, declaring all contracts null and void and returning in many cases double the amounts originally paid by consumers. The lower courts are also ruling on an almost daily basis.

Silverpoint have obviously decided the only way to avoid any further litigation and huge losses is to allow people to get out, but why not make some money out of them first! We have had them once, lets have them again!

If you have been contacted by Centaurus Mediations SL or any other company using the same technique, let us know the details and we will publish the information here.

Need any help or advice on checking a company that has contacted you or you may be thinking of doing business with, then contact Inside Timeshare and we will point you in the right direction.