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Claims Solutions Group

Start the Week: New Information on Centaurus Mediations

We start this week off with more information on the company linked to Silverpoint and contacting their own clients regarding relinquishments and claims, Centaurus Mediations SL. Once again Inside Timeshare has received more emails from readers who have been contacted or attended meetings at their office in Tenerife.

There is now another new twist to the tale, this is a company based in Stirling Scotland called Fullbrook Associates, this company it seems is employed by Centaurus Mediations (who are charging extortionate amounts) to take on their “cases” to get the owners out of the Silverpoint contracts and claim back their money!

Who are Fullbrook Associates?

According to company house, they were incorporated on 13 June 2016, under the name of Fullbrook Marketing Ltd, changing the name to Fullbrook Associates on 17 March 2017, with the company registration number:  SC537793

FULLBROOK ASSOCIATES LTD – Overview

The registered address is:

4/5 Stirling Business Centre, Wellgreen, Stirling, Scotland, FK8 2DZ. But the address given on the website shows a slightly different address: 73 Wellgreen Pl, Stirling FK8 2DZ, UK. This is a business center offering office space to rent either full time or on a need to use basis, as with all these business centers they are also mail delivery points.

According to company records the nature of their business is: 70229 – Management consultancy activities other than financial management. So this begs the question what are they to do with timeshare?

The director section of company records is rather interesting, the original director was Martin Scully, appointed 13 June 2016, but resigned 13 June 2016, (no that is not a mistake) with Kathleen Mary Scully also being appointed on 13 June 2016. It is also believed that Martin Scully was at one time working in the marketing department of EZE Group, not an unfamiliar name to these pages.

When looking at “Meet the Team” section of their website, they show the photos of 6 ladies including one solicitor and one paralegal, yet in their profiles not one of them shows any history or knowledge of timeshare matters or law. Although according to the Legal Services section on Timeshare Termination they state  “Fullbrook Associates has such specialism. We can not only extricate unhappy clients from their timeshare contracts but can successfully pursue compensation claims surrounding mis-selling and consumer credit breaches”.

On the point of “compensation Claims”, one has to ask how they are going to do this?

Are they going to use the Credit Consumer Act 1974 Section 75?

Staying on the website, they do not show any company registration numbers, no SRA registration number for the lawyer or any registration with the Institute of Paralegals for the Paralegal, which one would have thought was of great importance. They also show no official membership to any organisation, or show any registration for claims management with the Ministry of Justice.

Obviously, we have mentioned the link between Centaurus Mediations, Silverpoint and Mark Cushway, we have also in the past published that Silverpoint / Mark Cushway had approached Claims Solutions Group to take on cases against themselves!

http://insidetimeshare.com/start-week-joke/

Once again we have timeshare owners being charged huge amounts of money by one company to extricate them from their timeshare, (run by the very people who sold it to you in the first place), then being passed onto a third party to do the work. One can see the problem here, if the work is not done by the third party, Centaurus can get away from any Section 75 claim by stating they have fulfilled their contract, it is not their fault the work has not been done.

Remember, if you purchased your timeshare in Spain after January 1999, your contract is for more than 50 years, you have points or floating week systems, you paid any money within the cooling off period, then the only way to successfully claim is through the Spanish Courts using Spain’s very stringent timeshare laws. (Please also bare in mind that not all are claimable regardless of what you are told).

If you just want to terminate your membership, contact your own timeshare company first, many are now offering to allow termination, most will not even deal with third parties, only with the member direct, so you could be paying for nothing.

Just because a company boasts they are UK registered does not mean they can be trusted, look for their track record, how long have they been operating, are they able to prove their “expertise” in timeshare law, can you get independent confirmation that they have actually got people out of timeshare and got their money back? (Do not always trust testimonials published on their websites).

These are all questions you need to be asking, do not just believe the “pitch”, do your homework before you pay any money out.

If you require any information about any company that has contacted you or one that you have found on the internet, then contact Inside Timeshare and we will point you in the right direction.

Centaurus Mediation SL and the Silverpoint Link

Centaurus Mediation SL is a new company based in Tenerife, it is engaged in cold calling timeshare owners, cold calling is not in itself illegal, but it is the nature of the calls and the owners being targeted.

The company was registered in Spain on 31 October 2017, with the website registered on 2 November 2017, yet according to them they have already achieved the following successes

  • 327 Mediations
  • 151 Relinquishments
  • 97 Successful Claims
  • 64 Agreed Terminations.

Not bad going for a company that is only 3 months old! (PDF Company records) below

CENTAURUS MEDIATIONS SL, SANTA CRUZ DE TENERIFE

The sole administrator is Caroline Hiberry (obviously just a front name) who has featured as the administrator to several other “dubious” companies

As for the owners being targeted, they are all Resort Properties / Silverpoint owners, not really a problem until you realise that Centaurus Mediation has all the details of these owners including the facts they have either started legal action or have already done so against Silverpoint.

This leaves us with some very important questions, where has the data come from, who has supplied it, and what data protection laws have been compromised?

In our mind, there are only these explanations, either the data has been stolen from Silverpoint, by a member of staff, or Silverpoint have set up these companies and provided  their membership database.

The latter seems the more probable, especially when you find out the nature of the calls.

In the call, one name that has come up is the agent known as James, he explains that his company can get them out of their membership from Silverpoint, that Excel have now taken over and that no one will ever get any compensation. The only way out is to let Centaurus to do it for you. Obviously this is going to be for a fee.

In another call, the agent knew that the client had already won their case at the Supreme Court, that they would get nothing and the only way to cancel the contract was for Centaurus Mediation to do it for them, as the court have no authority to cancel the contract.

This is untrue, the courts have declared the contracts null and void, there is nothing to cancel, having confirmed with Canarian Legal Alliance that the enquiry received was a genuine client of theirs, they confirmed that the contract had been declared null and void. They were asked to explain what this means.

Very simply, null and void means that it never existed, that everything reverts to the state before the contract was signed, the timeshare reverts back to the company, all money paid by the consumer is then returned. The contract and agreement never existed.

So what do we make of all this, here we have a company contacting specific timeshare owners, using a database that could only have come from Silverpoint, a company that has sold packs of weeks as investments that never materialised. Now this company is demanding payment to get the owners out of their contract, using very dubious methods and tactics.

Sometime ago Inside Timeshare also reported that Mark Cushway and Silverpoint had been negotiating with Timeshare Claims Solutions now known as Claims Solutions Group in Aberfeldy Scotland, to supply their client list and TCS or CGS would carry out the relinquishments.

So now we have a report that Silverpoint have set up two companies in Tenerife , Centaurus in Los Cristianos and another in Playa de Las Americas, the name of which has yet to be revealed. We also know they have closed their sales decks, that two names have come up in conjunction with running the new office for Centaurus, Carl Jenkens and Ruben Miller.

We must admit, they have been very clever in keeping any documentary link separate and difficult to find, but anyone with any sense would see through the client database. After all if a company was illegally using your client data, would you not take legal action?

So we now ask the question what is the reasoning behind all this?

Over the years Resort Properties / Silverpoint have been raking in the profits from their “investment” program, many people have been taken in by it, many have lost everything, others are still paying the price. Since January 2017, the Supreme Court has ruled on about 30 cases against them, declaring all contracts null and void and returning in many cases double the amounts originally paid by consumers. The lower courts are also ruling on an almost daily basis.

Silverpoint have obviously decided the only way to avoid any further litigation and huge losses is to allow people to get out, but why not make some money out of them first! We have had them once, lets have them again!

If you have been contacted by Centaurus Mediations SL or any other company using the same technique, let us know the details and we will publish the information here.

Need any help or advice on checking a company that has contacted you or you may be thinking of doing business with, then contact Inside Timeshare and we will point you in the right direction.