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Claims Solutions Group

Start the Week: Exiting Timeshare and the False Promises from Exit Companies

At the end of last week we started our Letter from America with information provided by many of our readers on their attempts to exit or relinquish their timeshare, for many this has proved to be very costly. Many of these readers have given the same account, they paid a company many thousands of pounds to “exit or relinquish” the timeshare, only to find out that 3 years down the line they are not out and now owe thousands in maintenance arrears. Many are also facing court action by debt collection agencies.

In many cases it all starts with a cold call, in others the timeshare owner is seeking help and has either found the company on the internet or has been recommended by one of the so-called independent timeshare consumer advice sites. Many of these companies pose as law firms, paralegals and experts in timeshare exit, all to fool you the timeshare owner.

The initial offer is to get you “compensation” for being mis-sold, all on a no win no fee basis, but this is just the bait, before this can go ahead you first need to have the contract cancelled. Unfortunately this is what they are actually after and it does entail a payment upfront, in some cases upto £10,000!

So how is the “exit or relinquishment” processed?

Very simply it isn’t, the company will send a “unilateral letter of cancelation” or “exit notification letter”, all this means is that you have stated your intention to withdraw your membership. Along with this letter the owner is then told not to pay anymore maintenance, if the timeshare company sends an invoice for maintenance, just ignore it, you are out!

Eventually, as has happened to many of our readers who have sent in emails, they are now being bombarded with notices of huge sums in arrears, with the threat of being taken to county court for a debt. The timeshare company itself does not take the “debtor” to court, it is passed to a debt collection agency who do the legal stuff on behalf of their client, the timeshare company. One of the main companies that deal with this field is Daniels Silverman, who have a reputation for always getting paid.

As far as the timeshare company is concerned, you are still a member / owner and are liable for the maintenance, they have never accepted the letter of exit from the company that was paid to “exit” you from your timeshare. As we have stated in many previous articles, the timeshare companies do not accept or deal with theses “exit or relinquishment” companies, they will only deal with the member direct. They have their own systems in place for dealing with a cancellation, subject to certain conditions.

Have you paid a company for the cancellation of your timeshare and are now receiving demands for maintenance arrears with threats of legal action, if so use our contact page and we will get back to you.

If you answer yes to this question and want to know where you stand legally and what you can do about it, then contact Inside Timeshare and we will get back to you.

Remember, do your homework!

What a Pitch! Readers Share their Information.

Over the few months Inside Timeshare has been alerting our readers about one company, Abogados Lopez , the latest is the pitch they are using.

According to the calls our readers have been receiving calls from first Hope Brugge and then a Megan Haywood, they have been appointed to take over cases against timeshare companies, that the client’s case has been brought forward and is going to be heard in the next couple of days.

Hope or Megan need to verify certain information before presenting the case in the court, which if it had already been filed and the case is being brought forward, those details would have been checked before. So the question is why do they need to verify it and file the case at court, is it for credibility?

They also go on to tell the client that the law firm they have paid to do the case for them is actually a scam which is why they at Abogados Lopez have taken on the cases. Hope or Megan even go on to say they hope that the client didn’t sign a power of attorney.

Within a day or so the client receives another phone call from Hope or Megan, this time with the great news that they have won the case and the court has awarded them thousands of pounds in compensation. Now comes the crunch, to get this money released from the court there is a fee to be paid, some have been told it is for taxes.

This fee has to be paid by bank transfer, the client receives an email with all the bank details, there is only one major problem here, the account is in the name of a private individual. Now, we don’t know about you, but we have to ask, why is a so-called law firm using bank accounts in the names of private individuals?

Unfortunately, due to readers of our pages getting in touch with Inside Timeshare or their law firm they have realised that this is just an elaborate “SCAM”. When they confront Hope with this she gets very aggressive, raising her voice and telling the client that they are not the “SCAM” but everyone else is. She then slams down the phone. Oops, chucking dummies out of the pram!

At least our readers in this case had the good sense to realise that what they were being told was not true.

If you have had an experience like this then Inside Timeshare would like to hear from you, it will serve as a good warning to others. If you need to check on any company that has contacted you or one you have found in the internet, then contact Inside Timeshare and we will point you in the right direction.