Browse Tag

Caroline Hiberry

Centaurus Mediation SL and the Silverpoint Link

Centaurus Mediation SL is a new company based in Tenerife, it is engaged in cold calling timeshare owners, cold calling is not in itself illegal, but it is the nature of the calls and the owners being targeted.

The company was registered in Spain on 31 October 2017, with the website registered on 2 November 2017, yet according to them they have already achieved the following successes

  • 327 Mediations
  • 151 Relinquishments
  • 97 Successful Claims
  • 64 Agreed Terminations.

Not bad going for a company that is only 3 months old! (PDF Company records) below

CENTAURUS MEDIATIONS SL, SANTA CRUZ DE TENERIFE

The sole administrator is Caroline Hiberry (obviously just a front name) who has featured as the administrator to several other “dubious” companies

As for the owners being targeted, they are all Resort Properties / Silverpoint owners, not really a problem until you realise that Centaurus Mediation has all the details of these owners including the facts they have either started legal action or have already done so against Silverpoint.

This leaves us with some very important questions, where has the data come from, who has supplied it, and what data protection laws have been compromised?

In our mind, there are only these explanations, either the data has been stolen from Silverpoint, by a member of staff, or Silverpoint have set up these companies and provided  their membership database.

The latter seems the more probable, especially when you find out the nature of the calls.

In the call, one name that has come up is the agent known as James, he explains that his company can get them out of their membership from Silverpoint, that Excel have now taken over and that no one will ever get any compensation. The only way out is to let Centaurus to do it for you. Obviously this is going to be for a fee.

In another call, the agent knew that the client had already won their case at the Supreme Court, that they would get nothing and the only way to cancel the contract was for Centaurus Mediation to do it for them, as the court have no authority to cancel the contract.

This is untrue, the courts have declared the contracts null and void, there is nothing to cancel, having confirmed with Canarian Legal Alliance that the enquiry received was a genuine client of theirs, they confirmed that the contract had been declared null and void. They were asked to explain what this means.

Very simply, null and void means that it never existed, that everything reverts to the state before the contract was signed, the timeshare reverts back to the company, all money paid by the consumer is then returned. The contract and agreement never existed.

So what do we make of all this, here we have a company contacting specific timeshare owners, using a database that could only have come from Silverpoint, a company that has sold packs of weeks as investments that never materialised. Now this company is demanding payment to get the owners out of their contract, using very dubious methods and tactics.

Sometime ago Inside Timeshare also reported that Mark Cushway and Silverpoint had been negotiating with Timeshare Claims Solutions now known as Claims Solutions Group in Aberfeldy Scotland, to supply their client list and TCS or CGS would carry out the relinquishments.

So now we have a report that Silverpoint have set up two companies in Tenerife , Centaurus in Los Cristianos and another in Playa de Las Americas, the name of which has yet to be revealed. We also know they have closed their sales decks, that two names have come up in conjunction with running the new office for Centaurus, Carl Jenkens and Ruben Miller.

We must admit, they have been very clever in keeping any documentary link separate and difficult to find, but anyone with any sense would see through the client database. After all if a company was illegally using your client data, would you not take legal action?

So we now ask the question what is the reasoning behind all this?

Over the years Resort Properties / Silverpoint have been raking in the profits from their “investment” program, many people have been taken in by it, many have lost everything, others are still paying the price. Since January 2017, the Supreme Court has ruled on about 30 cases against them, declaring all contracts null and void and returning in many cases double the amounts originally paid by consumers. The lower courts are also ruling on an almost daily basis.

Silverpoint have obviously decided the only way to avoid any further litigation and huge losses is to allow people to get out, but why not make some money out of them first! We have had them once, lets have them again!

If you have been contacted by Centaurus Mediations SL or any other company using the same technique, let us know the details and we will publish the information here.

Need any help or advice on checking a company that has contacted you or you may be thinking of doing business with, then contact Inside Timeshare and we will point you in the right direction.

The Monday Briefing

Welcome to the start of another week, we begin with a quick look at a few companies that have been contacting timeshare owners with regards to claims.

The first is a company called Burgess Cooper International, according to information received they have an address in Dublin, Republic of Ireland:

Clifton House, Fitzwilliam Street Lower, Dublin, Ireland

This address is the Clifton House Business Center, which provides short and long term serviced office space. These types of offices are in regular use by many of the companies we highlight. There is also no record of any company registration either in Ireland or the UK Companies House.

Burgess Cooper also give the following telephone number: 03333 444 053

They also have a website

www.cooperburgessint.com

which was registered on 24 November 2017, the registration details are privacy protected, which means we are unable to find out who is behind this company. Their email address is linked to the website:

[email protected]

Now considering when this website was registered it does make their claims to clients on their success very dubious indeed, in fact they show two case studies on their website, although they do not give much in the way of detail.

It does look like the type of claim the will be filing for a client will be under Section 75 of the Credit Consumer Act 1974, this will be against the owners credit card company. One fact to remember here is most will have purchased over 6 years ago, will have used their timeshare and therefore will not have a valid claim against the credit card company. So do they also then make a charge for relinquishing the timeshare as the claim is on a “no win no fee” basis?

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The next is Centaurus Mediations, their website was registered on 2 November 2017 and once again is privacy protected:

http://centaurusmediations.com

[email protected]

The telephone number they provide is. 0034 922 927643

The address they give on the website is:

237/3 Royal Palm, Calle Santa Rosa 1 Los Christianos Arona

and they also show a map on their contact page. The strange thing is according to their About us page, “Centaurus Mediators has its headquarters in our luxury Tenerife offices”. Which also house their mediators, negotiators, claims assessors, human resources, accounts and company officers.

Yet this address if for the The Royal Palm Holiday Apartments, so looking at Google maps on satellite view, there appears to be no luxury offices on that street, could they just be using an apartment?

According to their website they have already had the following success:

  • 327 Mediations
  • 151 Relinquishments
  • 97 Successful Claims
  • 64 Agreed Terminations.

There is a company registration with the CIF Number of B76750868 according to the registration Centaurus Mediations SL was only registered on 31 October 2017 so considering this date the above statistics are very impressive. The Sole Administrator is one Caroline Hiberry, who is also listed as the sole administrator for the following companies:

Some of these are very familiar from the past.

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Another company that has surfaced is Britanica Consumer Consultancy, with the address:

130 Old Street, London. EC1V 9BD

Which again is a service address.

Telephone number: 0207 100 9649

There is no website and the email address is just one registered with outlook.com

[email protected]

No registration at company house can be found, so with the information above does make the company look very dubious indeed.

The modus operandi is very familiar, the owner is told that the court has awarded them a substantial amount, even though they didn’t even know they had a case or claim at court!

A slight difference to this operation is that it is not “tax” that needs to be paid to release the money, it is translation costs for all the paperwork. The cost for this is in the region of £2,000!

The strange thing is how did the court have the case before the paperwork had been translated into Spanish?

Again, unless you have employed the services of a lawyer, had translations done and had your case filed at court then you will not have a case or any money awarded to you. The courts do not award money in this way, they also do not employ the services of any company to trace clients.

Just these three companies we have highlighted goes to show how careful you must be, if you are contacted by any company offering anything similar to the above think and think again. Do not part with any money especially by bank transfer or any other means such as Western Union. It is also very important to remember any reputable company does not ask for payments to be made into the name of a private individual.

If you require any help in checking the validity of any company or the story they tell you, contact Inside Timeshare, we will point you in the right direction.

Remember doing your homework will save you a lot of money in the end.

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