Welcome to December’s first Friday’s Letter from America, this week Irene Parker examines Non-Disclosure Agreements in timeshare and should they be permitted. But first we have a look at what has been in the news in Europe.
Last month we ran the article on the court case involving Dominic O’Reilly and his daughter Stephanie O’Reilly of EZE Group, they both pleaded guilty to some very serious charges at Birmingham Magistrates court. Their case has been sent to the Crown Court for sentencing in January, it has now been reported that they will be back in court on 15 December. Whether they will be sentenced then we will have to wait and see, but if they are, they may be having Christmas dinner behind bars.
Yesterday we published an article with an opposing view of the Los Claveles saga, this has prompted some rather heated comments. It would seem that each side is accusing each other of telling lies, this is not the way forward, there will always be a difference of opinion, just because one person does not agree does not make it a lie!
Just having opposing views does not mean you cannot work together, it is your resort and that is what counts not the bickering or personal animosities.
The courts once again have been busy, with no less than three Supreme Court ruling this week.
After publishing last Friday’s article it was announced that the Supreme Court had made another ruling against Silverpoint, the court awarded the client over £42,000, plus £3,000 which is double the deposit paid within the 14 day cooling off period. The client will also receive back their legal fees and legal interest.
On Monday 27 November, the Supreme Court again ruled against Silverpoint, declaring the contract null and void and awarding over £23,000 including the return of legal fees and interest.
On the same day they issued another sentence against Silverpoint. The contract was declared null and void with the return of more than £37,000 plus legal fees and interest.
It was the turn of the Court of First Instance in Tenerife on Tuesday 28 November to issue a sentence against Silverpoint, the judge following the Supreme Court rulings ordered the return of over £11,000 and declared the contract null and void.
On Wednesday 29 November the Tenerife Courts again found against Silverpoint with the return of £11,000 and the contracts declared null and void.
The same day from Madrid the Supreme Court announced yet another ruling against Silverpoint, contract declared null and void with the return of £7,000 plus legal fees and interest.
Now just to rub it in, as if Dominic and Stephanie O’Reilly havn’t got enough problems the list also included a sentence against EZE Group!
The total amount being returned to clients this week alone is a staggering 403,336.25€
All these cases have been brought on behalf of clients by Canarian Legal Alliance, with this week’s Supreme Court rulings bringing their total to 74, another record for the legal history books!
So on with this Friday’s letter
Timeshare Non-Disclosure Agreements
When they are fair and when they are not
By Irene Parker
December 1, 2017
High school civics classes must be having interesting and lively class discussions about American politics today. Sexual harassment accusations have taken over the media and are raising questions about the damage caused by non-disclosure agreements (NDA). Sexual harassment settlements require the victim sign an NDA agreeing not to disclose what happened.
New Jersey lawmakers are proposing NDAs be banned in cases of sexual harassment. As NJ.Com reported, “Corporate boards of directors keep on approving settlements to cover executives who then go on to commit the same offense.”
Timeshare members should lobby for a similar prohibition, especially when a member receives nothing in return after surrendering timeshare vacation points that can easily cost $100,000 or more. Out of 220 timeshare complaints voiced by our readers against multiple developers, 115 allege they were sold or up-sold by deceit and bait and switch, some just days after purchasing. Members have reported on the many ways sales agents and their companies can avoid the rescission or cancellation period. Especially in these cases, an NDA seems harsh.
The most common allegations of deceit reported by our readers include:
- The ability to sell or rent vacation points
- The ability to pay maintenance fees with points
- The need to always buy more points in order to have adequate availability
- Agents from the same company accusing each other of selling the member the wrong product. The member is told to buy more points to change from one product to the next only to be told by the next agent, they still bought the wrong points! The member is required to sign an NDA even when all they did was buy more points.
One lawyer I spoke with, who asked not to be identified, said he is shocked by the use of NDAs in timeshare. He explained that as a litigator he saw large settlements awarded without a non-disclosure, but in timeshare even members who receive nothing in return for surrendering vacation points must sign an NDA.
When Inside Timeshare publishes an article about a member’s complaint, we no longer feature the article if the resort helps the member resolve their issue. We do maintain a complete list of all member articles for regulators and law enforcement and have compiled a 90 page complaint summary. With over 200 complaints, patterns emerge. Repeated complaints against certain sales agents point to repeating offenders. Comparing notes with law firms across the country, we have learned certain timeshare sales agents are household names at their offices as well.
Inside Timeshare published Deneice’s article September 29, 2017.
Inside Timeshare has received 23 reader complaints concerning Diamond Resort’s Las Vegas sales centers. Deneice Vargas alleges she was fraudulently up-sold in Las Vegas. Eight of the members reported a positive outcome working with Diamond Resorts to resolve their complaint.
Initially, the DRI advocacy agent Deneise worked with seemed to agree with Deniece and had asked for supporting medical documentation about her husband Louis’s diagnosis of Bell’s palsy. Relieved, Deneice submitted the information only to learn the customer service agent who had been helping her quit and the new agent seemed to dismiss Bell’s palsy as if it were a common cold. I personally felt the loss because the hospitality agent who quit called me about my complaint over two years ago. We did not always agree, but I felt she had a moral compass.
Deneice reached out to us recently to let us know how things were going. She was shocked to receive a call from one of Diamond Resort’s advocacy hospitality agents. According to Deneice, when DRI Consumer Advocates are not advocating, they make collection calls. “They called at 6:50 AM! Isn’t there a law that says you can’t do collection calls outside of normal business hours? I suspect the advocacy department called demanding payment because I was not answering the phone from the collection agents,” said Deneice.
If there were no loan, I’m confident DRI would allow Deneice to surrender her points for resale, but Deneice’s situation is complicated by her allegations of deceit and bait and switch and the outstanding loan. We reached out to Diamond for comment, but there was no response. Deneice’s original article:
If Deneice’s resort does decide to help her, she will be required to sign a non-disclosure agreement, agreeing not to say anything disparaging against her resort. One benefit (for our advocacy efforts) is that Deneice will not have to sign an NDA if she forecloses. We lose a lot of advocates because of the NDA. I’ve gotten to know Deneice and feel she will be of great benefit to our team of core advocates determined to stop or at least reduce the “pitching of heat” prevalent in timeshare today, bolstered by points based programs that offer easy deception. One of our advocates is a Florida detective who worked economic crimes undercover.
As a non-lawyer, I often rely on NOLO for legal advice. An added benefit of NOLO is somehow they prevent timeshare exit scam artists from posting ads all over their articles.
I write for Inside Timeshare. We are receiving a flood of timeshare complaints. If someone who feels they were sold by deceit and bait and switch, spending $95,000 for a timeshare, convinces the resort to take the timeshare back with nothing in return, should they have to sign an NDA? Thank you for your help.
What property would anyone buy, be it a boat, home or car, financing a loan at 12% to 18%, knowing the product they were buying could not be sold? Not one of our 220 readers knew, at the time of purchase, they could not sell their timeshare. There is a limited secondary market for some timeshares. Contact a member of the Licensed Timeshare Resale Broker Association to find out how your timeshare fares on the secondary market or if you are stuck with a product you don’t want, can’t afford, and can’t sell.
Thank goodness for Social Media. Here are some self-help member support groups offering good advice and a shoulder to cry one when one finds themselves caught in a timeshare trap.
Thank you Irene and all who contribute to these articles, they are certainly bringing new information to members / owners in the world of timeshare.
Inside Timeshare once again reminds all readers to do their due diligence when deciding which companies to do business with, as always, doing your homework will prevent the loss of your hard earned cash. If you need help in checking who to trust contact Inside Timeshare and we will point you in the right direction.
Have a good relaxing weekend and join us again next week.
Just as we were about to publish, this came in from the Supreme Court in Madrid, another Silverpoint contract declared null and void with this particular client being awarded over £90,000 plus legal fees and interest. That is now 75, yes, 75 rulings from Spains Highest Court!
After publishing this also came in.
The High Court in Tenerife found against Silverpoint yet again. The judge has declared this contract null and void with the return of over £74,000 plus legal interest.