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The Tuesday Slot

Welcome to The Tuesday Slot, we once again publish another “Nightmare on Timeshare Street” with the Rodriguez family. As Inside Timeshare is still on vacation there is not much to report from Europe, but this news was sent to us by Canarian Legal Alliance.

They began this week with 5 more sentences being issued at the Courts of First Instance in Maspalomas, with over 235,000€ being awarded and the contracts being declared null and void.

Four of the sentences involved our old friends in Gran Canaria, Anfi and there was one against Airtours, all were also sanctioned by the courts for illegal deposit taking within the cooling off period, which means the clients will receive double what they originally paid.

In another release from CLA, it looks like the team of lawyers who are responsible for enforcing payments are having great success. In three cases filed at court to enforce Anfi to payout they have secured the following amounts for their clients, this money is now with the courts ready to be transferred to the clients accounts:

46.130,66 €

28.391,60 €

14.186,18 €

So we have some very happy ex-timeshare owners and it is only the start of the week, now for our Tuesday Slot.

The Rodriguez Family Share their Marriott Timeshare Experience

September 18, 2018

There are many who use and enjoy their timeshare. When sold honestly, the consumer knows what they bought. Timeshares sell on the secondary market for a fraction of their purchase price, so when buyers are told the timeshare would be easy to sell – a rude awakening ensues when they learn the truth.

For those who purchase a timeshare that has a limited secondary market value, knowing what that value might be in advance of a purchase is a disclosure that would be beneficial for the consumer, but a disaster for the industry.

Magical Realty in Orlando specializes in Marriott Vacations Worldwide resales. I have advised the family to call Magical Realty to find out an estimate of how long it would take, and what it would cost, to sell a timeshare that was clearly not right for this family. Magical Realty charges nothing upfront to list a timeshare. We recommend avoiding companies that charge any money upfront to list or sell a timeshare. https://magicalrealty.com/

By the Rodriguez family

We bought two Marriott Vacations Worldwide timeshares in 2014, one in the Virgin Islands, and a second in 2015 in Addison, TX. Our intention was to spend quality family time together. Our actual experience has been one of anger and frustration over limited availability and false promises.

Our first 2014 St. Thomas timeshare presentation was stressful.  It dragged on for hours. I felt the sales reps played my wife against me. I said “no” the entire time, but eventually told my wife, “Fine, I know I have horrible credit, so let them run a credit check, I will be declined, and we will walk away.” I was recovering from a bad business deal at the time so my credit score was in the low 500s. My boat had been repossessed and my house was in foreclosure.  I was sure we would be turned down. Well, they said I passed with flying colors! With my wife there, I felt I had to go through with it. Bad mistake! I told Marriott we would sign up, but told them I will have to get the loan refinanced. They assured me that I would be able refinance, but I would need to wait until a year of payments had passed. When I talked to my bank, they told me I could NEVER refinance.

I complained to our rep. He suggested I attend a question and answer session in Addison, Texas. It wasn’t a question and answer session. It was another sales presentation. I could kill myself, but we signed up for a second purchase because of representative’s Benjamin J’s promises:

“We will make it right. You can have my direct phone number and I will make sure you are taken care of. I don’t make anything off of this sale. I am just here, dedicated to you so that you are happy with this experience.”

Benjamin was no help. We feel that man lied to us. He showed us charts that illustrated how the timeshare would appreciate in value. That’s not true. This presentation was also long and stressful. Benjamin said we would get extra points but we never did. He told us he would be our personal representative, promising to make reservations if we needed help, but he never returned calls.

Marriott locations have never been available – we tried to book Hawaii, Aruba, Florida, Orlando, San Diego, and New York. The properties are always booked, even if we tried booking a year in advance. We don’t even have good vacations to show for this miserable experience. Vail, Colorado for two summers in a row was about it, when we really wanted to go skiing in winter. Branson, Missouri we booked out of desperation, ending up vacationing at the senior citizens capital of America. St Kitts was absolutely the worst vacation we have ever taken – all rocks and no beach access. Our room was downgraded four times before we checked in. They never told us we could be “bumped” out of our reservation to a lesser room. We reserved an ocean front room, were downgraded to ocean view, then to pool view and by the time we checked in we were downgraded to a garden view.

The statements made by the Marriott representatives that led to this:  

  1.     They said it was a great investment,
  2.     The value would increase,
  3.     It had built in equity,
  4.     It would be a tax write off.
  5.     We could rent it out to cover annual fees.
  6.      Our maintenance fees would not increase every year,
  7.     We would have no trouble booking locations.

When we asked more about the rental income and the amount of appreciation, the reps said it would be easy to sell because of the income potential and appreciation, or Marriott would buy it back. So why don’t they buy it back?

They are correct we could pass the timeshare onto our children, but in no way would we want to burden our kids with this useless thing. When we contacted MVC about them buying it back, they told us we would be put on a waiting list, but that it’s unlikely it would be bought back.

I complained to the Better Business Bureau. Marriott’s response was not to address the behavior of their sales staff, but to refer me to our signatures and initials on the contract. I was told 90% of their customers are happy with their vacation choices and availability. Needless to say, my BBB complaint was administratively closed before any real dialog could take place. It’s funny that BBB assigns the company one star out of five, based on customer reviews.

https://www.bbb.org/us/fl/orlando/profile/vacation-timeshare/marriott-vacations-worldwide-0733-202116

This has literally been one of the worst experiences we have ever had in terms of deception and aggressive sales tactics that seem geared to wear you down while playing spouses against each other.

Have you had an experience like this, would you like to share with it with others, if so contact Inside Timeshare and we will help you to publish your own “Nightmare on Timeshare Street”.

Inside Timeshare will be running back to normal from Monday 1 October when we will be in full swing bringing you more information and revealing the latest bogus companies that come to our attention. In the meantime, if you have any contact with a company and you are unsure if they are genuine, please do use our contact sheet and let us know. We will research them for you and point you in the right direction. We will also publish the results to warn others, it is through your help that we can identify these people and save other from losing thousands.

Friday’s Letter from America

Welcome to this week’s Letter from America, today Irene Parker reviews a new book EVERYTHING ABOUT TIMESHARES by Wayne C. Robinson, incidentally Irene has written the forward, but first a very brief look at Europe.

It has been reported from one court in Tenerife that one Judge in Court No 5 has decided during a pretrial hearing that a case against Silverpoint does not need to go to a full trial. His reason is that he clearly sees the breaches of the timeshare laws in accordance with the 129 Supreme Court rulings which all lower courts must follow. He will be delivering his sentence in due course, this follows some Judges in Gran Canaria who were the first to do this. This will obviously speed up the process to the benefit of the clients.

Inside Timeshare has also been receiving many emails from timeshare owners on vacation in Tenerife, most of these are Silverpoint members, they have been approach at their resorts by Centaurus Mediations and Keys Concierge, who we have written about on many occasions.

In the meetings that they have been coerced into attending it is the same old story, Centaurus tell them they can get them out of their Silverpoint contracts and get them compensation, for fee that is. Keys Concierge offer the same but with a membership to their “Lifestyle” product, which offers “massive” discounts on holidays etc.

Both these companies are closely linked to Silverpoint, so we know what this is all about, Silverpoint are losing heavily in the courts, costing them hundreds of thousands of pounds for their illegal product and contracts. By getting the members to “cancel” these contracts it then stops them taking Silverpoint to court to have the contracts declared null and void plus get all their money back.

Do not fall for this, if you have a Silverpoint membership and would like to know if you do have a valid case, then contact Inside Timeshare, we will check this for you free of charge and then point you to the best solution.

Timeshare Crusader, Lisa Ann Schreier has asked Inside Timeshare to publish the following:

Lisa Ann Schreier has a media opportunity and is looking for timeshare owners who can assist. The first is for an owner who has not been able to get into their home resort despite trying to book months in advance, yet found rental opportunities available on non-owner websites. The second is for anyone who has purchased a DRI or other ‘sampler’ or trial package.

Now for this week’s Letter from America.

EVERYTHING ABOUT TIMESHARES

  

A Book by Wayne C. Robinson

Wayne was raised an army dependent on military bases in the United States and Europe. He graduated from the Munich American High School in Germany, and then continued his higher education at the Berklee College of Music and the University of North Texas.

Finally, in 1994, Wayne decided to follow his dreams of travel and people. He attended the International Tour Management Institute (ITMI) in San Francisco, California.

Wayne was also a United States Navy journalist. He is the author of The African American Travel Guide; How To Work in Vacation Hot Spots, Change Your Thoughts Change Your Destiny and Job Hunting Secrets They Don’t Tell Us About

His books are sold on more than 100 online bookstores.

https://everythingabouttimeshares.com/wayne-c-robinson-author/

By Irene Parker

September 14, 2018

In America, Democrats and Republicans may be a member of the same political party, but that does not mean all Democrats or all Republicans agree within their own party. Similarly, I may not agree with all points Wayne presents in his book, but we agree on the following points:

  1. Timeshares are sold by some agents deceptively,
  2. The oral representation clause has been overused and over abused,
  3. The buyer often makes a timeshare decision without adequate information,
  4. The consequences of making the wrong timeshare decision can be financially devastating,
  5. The buyer is almost always unaware of the limited to sometimes non-existent secondary market. Most timeshare contracts are perpetual.

There is little enforcement of timeshare regulations in some states without undeniable proof. Consequently, complaints that begin with, “The sales agent said,” are dismissed. In those states there is little to stop deceit and misrepresentations, short of public awareness. In other states volumes of complaints, illustrating a pattern of unfair and deceptive trade practices will warrant an investigation. As of September 10, Inside Timeshare has heard from 578 U.S. timeshare members.   

Charles Thomas and I are honored to be a part of Wayne’s book and we hope collectively to unveil the deception we believe has been allowed to flourish at some, but not all, timeshare companies. The press release for Everything About Timeshare, followed by Wayne’s timeshare tips.

PRESS RELEASE

FOR IMMEDIATE RELEASE

CONTACT INFO:

Wayne C. Robinson                                               

[email protected]

+016 17 411 9684 (Malaysia)

Book Promises Relief For Dissatisfied Timeshare Owners

Former Timeshare Exec Discloses “inside secrets” of the Timeshare Industry

Las Vegas, NV—Date — EVERYTHING ABOUT TIMESHARES: Before, During and After the Sale, authored by a former timeshare executive, might be the relief that thousands of timeshare owners have been seeking. The book shares “industry secrets” that consumers might want to know about and includes much needed exit strategies.   

Author Wayne C. Robinson believes that the book provides a level playing field for consumers before they attend a sales presentation. He claims that he doesn’t discourage consumers from buying a timeshare, but suggests that they research the company and the product before signing a long term contract that may have little to no secondary market.

Timeshare companies have always been very savvy when it comes to marketing – baiting consumers with free vacations, discounts on excursions and even cash to get them to attend a sales presentation. Unless consumers know exactly what they’re doing, the sales teams are professionally trained to execute powerful strategies to make the sale the same day, regardless.”  

Robinson has worked for some of the most popular resorts in the U.S., Canada, Mexico and the Caribbean, including The Holiday Inn Club Vacations, Wyndham, The Manhattan Club, Royal Resorts, and more. He states that there are industry secrets consumers are not supposed to know about, but will be included in his book.  

If consumers knew what really goes on behind the closed doors of the timeshare industry, most would definitely not buy. I am concerned about the plethora of timeshare owners who are frustrated and not sure where to turn. Either the company did not deliver what was promised, or the member can no longer afford the debt.”

Robinson has recently partnered with timeshare advocate, Irene Parker and EU based Charles Thomas, who authors a blog, Inside Timeshare, to educate consumers and timeshare owners to make informed decisions before they buy, sell or otherwise dispose of their unwanted timeshares. Robinson says that Inside Timeshare attracts timeshare members, attorneys, journalists, other timeshare advocates, and especially timeshare owners who feel that they have nowhere to turn.    

The book highlights a variety of relevant topics such as how to get rid of an unwanted timeshare, why he feels that the points system is the worst investment for consumers, and how to get the best usage out of any timeshare. Additionally, it discloses the entire sales and marketing strategies that timeshare resorts use that consumers need to be cautious of.

As a former timeshare executive, I believe that most sales people may be unaware of the damage that they have caused many families long after the sale.  Most seem more concerned about the money they make from each sale rather than the service after the sale.”

Robinson has worked for several resorts that expected him to lie during sales presentations, and this was something that he was blackballed and fired for.

He admits that the book is not for revenge against any of the resorts, but wants to provide consumers with the facts they need to make the right decisions whether they want to buy, sell or get rid of their timeshare.

Contents of the book would be of interest to many timeshare owners who are frustrated between what they were told during sales presentations and their actual experiences.

I recommend that consumers, particularly minorities and seniors, a major target for the U.S. industry, make sure that everything that is stated in the sales presentation is in writing, or don’t buy.”

Robinson says that he has noticed a significant change in the timeshare industry that he feels is not in the best interest of the consumer. One change that he has noticed is the increased pressure to convert deeded weeks to a point system. He believes that this is the worst-case scenario for the consumer and was only designed for the best interest of the developer. He says that the flexibility is merely a perception at a high cost and can be a financial sink hole for the consumer.

Another change he has noticed are the plethora of travel club memberships where owners purchase nothing but air.  Many of these travel clubs, according to Robinson, are using hiding behind brand name resort chains.

“Owners must understand how the business works.  Many of the companies don’t even own resorts. They simply rent out rooms from brand name resorts and list them into the exchange directories. This is misleading as the member perceives that brand name resorts are dedicated to timeshare when they are not.”

EVERYTHING ABOUT TIMESHARES: Before, During and After The Sale is available on Amazon.com, or at the author’s website: www.everythingabouttimeshares

Everything About Timeshares: Before, During and After The Sale

Here are some questions and quick tips consumers want to consider.

  • What is my purpose for purchasing?
  • Do I want to be responsible for yearly dues and related fees?
  • Do I understand there may be little to no secondary market?
  • Am I better off renting someone else’s timeshare?
  • What are the closing costs involved in the sale and who pays them?
  • Are there complaints about the resort by current or past owners?
  • Can I get the timeshare for a lesser price than advertised?  
  • Why is the owner really selling the timeshare?

COMING SOON

For now, get a FREE copy of my report, 13 Shocking Secrets The Timeshare Industry Does Not Want Yo To Know.

Read Our Posts

Thank you Irene and Wayne, we also look forward to contributions in the future from Wayne.

If you have been contacted by any company or fund one on the internet and want to know if they are genuine or will actually do what they say, then use our contact page and we will point you in the right direction.

Do you have story to tell about any “Nightmare on Timeshare Street” which you would like to share with others, Inside Timeshare would love to hear from you.

So that’s it for this week, have a good weekend and if you attend any presentation or update, remember stay strong and focused, do not give in to the slick sales patter and keep your hard earned money safe.

The Tuesday Slot

My Experience with a Timeshare and a Timeshare Exit Company

Another Veteran Foreclosed

September 11, 2018

Inside Timeshare has heard from 73 US veterans and active duty service members and law enforcement alleging unfair and deceptive timeshare business practices. Today is September 11, a day we remember the Twin Towers, a day that shook the world. Like George Yamada, our newest veteran contributor, first responders have suffered health effects as a result of their service for freedom.

Mr. Yamada explains today how he had invested over $100,000 in a timeshare, losing about $50,000, forced to default on the balance. As he illustrates, the amount of money lost to timeshare exit companies often pales in comparison to the amount lost buying a timeshare for the wrong reasons.

Inside Timeshare has received many complaints from members in the U.S. and the E. U. who feel they were scammed by an exit company promising their money back if they are not released from their timeshare, only to learn the promise fell short.  Not all exit companies are a scam, but we consider any company not living up to their money back guarantee, to be in violation of Section 5 of the Federal Trade Commission code, “Unfair and Deceptive Trade practices.”

Read the guarantee you sign off on carefully, three words like “or in process” can made a big difference. The guarantee from the timeshare exit company’s website:

All Paid in Full Timeshare Cancellations are Guaranteed to be Transferred or In Process within ONE YEAR or Your Money Back!*

* All Paid in Full timeshares are guaranteed to be transferred or in process within the one year after you, the client, give us your file documents, or you will receive your money back.

Although George’s timeshare was not paid in full, he is adamant the company provided him this guarantee, even with his outstanding loan. Furthermore, the timeshare company issued George a notice of default. A default is not a transfer.  

By George Yamada

September 11, 2018

My wife Dawn and I are engaged in a battle we never expected. I am 71 years old, a Vietnam Army veteran, 70% disabled from Agent Orange. Veterans exposed to Agent Orange experience diabetes, kidney disease and other health risks. https://www.publichealth.va.gov/exposures/agentorange/conditions/index.asp

I administer pension plans. I can’t imagine any company in our portfolio treating their clients the way my wife and I have been treated.  

We purchased 41,500 Diamond US Collection points for over $100,000 as an investment. After learning the points are virtually worthless, I contacted a timeshare exit company December 2017 and paid them $6,000 to get out of the contract. The estimated turnaround time was expected to be four to six months. In April of 2018 I was told Diamond is overloaded with members wanting to get out of contracts, so it could take a year.

Summary of my purchases

In 2015 at Ka’anapali we bought a trial package for $1.93 per point.

In 2016 in Florida we purchased 6,500 points for $19,055 or $2.93 per points.

The third purchase was August 2017 by phone from Washington State. A lady called and said they could offer me a great deal. She said Diamond points are an investment for the future. They sold us on the discounted value compared to the current price. She said they could not offer the price we paid before because the price per point had gone up. Having bought at $1.93, this sounded like an excellent investment. We purchased 8,500 points for $28,560 or $3.36 per point.   

The fourth purchase was October 10, 2017. We met Juaquin B in Florida. Juaquin wrote $3.49 on a sheet of paper and then showed us the current price at $9 per point.  He would not give us the paper. He said that the points we had purchased had gone up so we could not purchase at the previous price. Juaquin told us this is the best investment we could buy because of Apollo. Apollo Global Management had acquired Diamond Resorts. As a pension administrator, I knew Apollo was a venture capital company. Juaquin said the more points we bought, the better our value. The sales presentation lasted six hours, and I am diabetic.

We purchased 20,000 points totaling 41,500 points for $58,000 or $2.90 per point.

Juaquin said our two prior loans would be consolidated so the new monthly payment would be $774. This didn’t happen. We ended up with payments of $500 a month plus $700 a month so over $1200 a month which is impossible for us.  

The maintenance fees for the points purchased Juaquin wrote down as $3,300, but since the loan was not consolidated, the maintenance fees were about $8,700. This was a sizeable percentage of our net income. After our expenses we were left with only $1400 per month for food and all other living expenses.

When I tried to contact Juaquin, he said he was extremely busy but would contact us. I called and texted him about 12 to 15 times with no response. When he finally contacted me, he told me to send my hotel and rental car bills to him and he would reimburse us. I have the email from when I sent him the bills. Juaquin had previously explained that I could use points just like money. He said my points are worth $3 per point. Juaquin said, “You could buy a gallon of milk with your points.” I never heard from him after forwarding him our bills.

Joaquin told us repeatedly we could sell Diamond points back to Diamond. When I called Joaquin to ask how to redeem points, he said he would walk me through the process, but would have to get back to me. I did not hear back, so I called Diamond financial services November 2017. I said I would sell points back to them for what I had paid. They said Diamond does not buy back points.  At my age, I would have never purchased $58,000 worth of additional vacation points if I knew there were so few buyers. We had only used the timeshare a couple of times. I disputed this transaction with my credit card companies. I had not qualified for their Barclaycard. Both cards gave us our money back.  

The company said in a press release that they promise transparency and accountability. They boast of a PROMISE that memorializes a series of operational procedures and enhancements in a single document. From their press release:

Transparency

  • We will provide clear, concise and consistent information at our presentations so that you can easily decide whether committing to vacation is the right decision for you and your family.
  • We seek to articulate the benefits of membership so you understand:
  • How to use your points for other travel arrangements, such as airfare, or (for our Platinum members only) how to apply them to maintenance fees.

It has now been well over a year since I signed with the timeshare exit company. I reached out to Inside Timeshare May of 2018. After explaining that I bought the points as an investment, I was advised to file a complaint with the Securities and Exchange Commission, because timeshare points are not a security and should not be sold as an investment.  Considering my background as a pension administrator, I should know if what had been described to me sounded like an investment.

I filed a complaint with the SEC June 3, 2018. Shortly after, I received a response from a SEC attorney. I contacted the timeshare exit company on July 18, 2018. The attorney I spoke with told me that they had received a Notice of Default-Revocation of Note dated June 13, 2018. It had been addressed to me but sent to the timeshare exit company. I asked the attorney why I had not been notified or sent a copy of the letter! He had no explanation. I asked for a refund or partial refund and of course the answer was no. I asked him why. He told me it was because Diamond could come back to them for any reason. Their guarantee was for a transfer, not a default!  

You don’t have to pay anyone to get defaulted!

EVENTUALLY, SOME LAWMAKER OR REGULATOR HAS TO WAKE UP TO THE HARM TIMESHARE IS DOING TO FAMLIES, SENIORS, and VETERANS.

Thank you to George Yamada for his service to America, for freedom and for sharing his experience. Contact Inside Timeshare if you have a timeshare experience to share. We publish all experiences, good or bad. The views expressed in member submitted articles are their description of their timeshare experience. The one true fact we know, is that the families contacting us often say that they are financially devastated by their decision to purchase a timeshare. Sold and bought for the right reasons, a timeshare can be of great benefit to a family.

Follow the link below for the article published in OpEdNews:

https://www.opednews.com/articles/Let-s-Honor-our-Veterans–by-Irene-Parker-Fraud-180908-59.html

 

Start the Week

Welcome to the start of another week in the world of timeshare, tomorrow is 9/11 and we shall be publishing another “Nightmare on Timeshare Street” from Veteran George Yamada. He will be sharing his experiences at the hands of his timeshare company and also with a timeshare exit company, so join us tomorrow on The Tuesday Slot.

Veteran George Yamada

Last week was the first full week the courts were open after the August break and what a week it was for the lawyers at Canarian Legal Alliance. The courts issued 12 sentences from previous trials, the first 7 involved Silverpoint, with the Tenerife Courts declaring all contracts null and void along with ordering Silverpoint to repay a massive £536,118.00 a very costly week for Silverpoint.

In Gran Canaria, the Courts of First Instance issued sentences against Anfi Del Mar, 5 in total, once again the contracts have been declared null and void. The amount that Anfi have been ordered to repay clients totals £175,442.00 so in total CLA have secured over £771,086.00 could we be seeing the million pound mark in one week being reached soon?

As well as the sentences, CLA reported many pre-trials had also taken place in various courts around Spain, so it does look as though this is going to be a very busy few months.

Some of the many CLA Lwyers

On the subject of Silverpoint, we have been receiving many emails over the past few days from owners of Silverpoint and Azure in Malta, who have been cold called and offered accommodation at Hollywood Mirage, The company being Centaurus Mediations, a company that we know is linked to Silverpoint, (see link below for previous article).

https://insidetimeshare.com/centaurus-mediations-silverpoint-connection/

All readers have the same story, for a substantial payment of around £9,000 (average taken from all readers) with at least £1,500+ taken as a deposit on the day, Centaurus will cancel your contract with Silverpoint. There has been no mention of any compensation, well we know even if there was, none would be forthcoming.

What a joke this is, first you have been sold illegal contract by Silverpoint, this is borne out by the hundreds of court cases that have been filed against them, 7 reported above, now a company set up by Silverpoint is attempting to take even more money from you to cancel their own contracts!

Well we do know the reasoning behind this don’t we, once the contract has been terminated, then they are safe from being taken to court by you!

If you have a Silverpoint timeshare purchased in Spain and want to know how to get it declared null and void (not cancelled) along with all the money you have paid, then contact Inside Timeshare and we will point you in the right direction.

Another of our US colleagues Lisa Ann Schreier, also known as The Timeshare Crusader, has asked that we publish the following link to a webinar she is co-hosting later this month.

https://www.eventbrite.com/e/timeshare-crusader-ficlub-present-wont-get-fooled-again-repair-dont-repeat-your-mistakes-tickets-49253974965

This is entitled “Don’t get fooled again – repair don’t repeat your mistakes”.

The webinar is being arranged jointly by Lisa and Fi Club, it should prove valuable to our many US readers, obviously any European readers are also invited to attend.

Lisa Ann Schreier The Timeshare Crusader

Inside Timeshare will bring you an update from Lisa once this has taken place.

Well that’s it for today, I am on Vacation in sunny Malta enjoying the wonderful history that Mediterranean Island has to offer, do join us tomorrow for our Tuesday Slot.

Friday’s Letter from America

Welcome to this weeks Letter from America by Irene Parker, who has submitted her name for election to the Diamond Resorts US Collection HOA board. As you all know Irene is a very tenacious campaigner for timeshare members and consumers rights, so for those who have vote, Inside Timeshare urges you to cast them for her.

Back in March 2016 Inside Timeshare published the following article on how resorts and resort owners manipulate the votes to suit themselves.

http://insidetimeshare.com/manipulation-votes-resorts-resort-owners/

Before we go to Irene’s article a quick update on news from the Spanish courts who returned to full swing this week and Canarian Legal Alliance sent us this review of sentences issued this week.

In the High Courts in Tenerife there have been FIVE issued against Silverpoint, a company that still denies that their contracts are illegal

There was ONE in the High Court against the Gran Canarian Resort ANFI DEL MAR, with SIX issued in the Courts of First Instance , again another company that insists it is not losing in the courts.

A total of 11 victories with a combined value of 371,882.14 € going back to their clients.

They have also had the courts enforce a cash embargo on Silverpoint in order to secure the funds for their clients. This in itself ensures that the funds cannot be diverted.

CLA have also informed us that they have already lodged 54 new cases with various courts all over Spain just as the courts reopened, so we can expect more news on that front in the future. Now for this weeks article.

My Diamond Resorts Campaign for the U.S Collection HOA Board

By Irene Parker

September 7 2018

Chantal DesjardinesDiamond Embarc/Intrawest June 2018 election results:

Five times more members voting for Chantal than closest rival places her in third place due to weighed voting.

James Orr (incumbent)    421

Robert Reyes                       361

Chantal Desjardines           2293

http://insidetimeshare.com/the-tuesday-slot-with-irene-10/

A timeshare member thinking they can actually win an HOA election is preposterous, but if throwing my name in the ring can shed some light on the plight of over 500 angry Diamond members, many saying they are financially devastated by their decision to buy Diamond points, I will suffer the humiliation of loss. When attorney friends suggested I submit my name to the list of candidates for Diamond Resorts U.S. Collection HOA board, I laughed. They didn’t.

Our member sponsored Diamond Resorts Owners Advocacy Group Facebook has over 1800 members, less industry observers, trying to understand what happened to them and why.  

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

As of September 2nd, 509 Diamond members have contacted Charles Thomas or me, all but a handful alleging unfair and deceptive trade practices. Retired Air Force Lieutenant Barry Gingrich did not contact us, but his YouTube below accurately summarizes the mantra of complaints reported by members who feel they were subjected to unfair and deceptive trade practices.

https://www.youtube.com/watch?v=Rjcgw0dAIKk&feature=youtu.be

Lt. Gingrich’s grievances:

  • Hours long tag-team, high pressure, aggressive sales presentations,
  • Told the last sales agent sold you the wrong package,  
  • Told the timeshare is a good investment, will appreciate in value,
  • Failure to address the lack of a secondary market,
  • Poor availability,
  • Sales agent will be your personal representative, but they never call back,
  • Use of a credit card will offset maintenance fees (many members complain of being able to pay maintenance fees at $.20 or $.30 per point, but when a complaint is filed, the response back is the actual 20/20 or 30/30 program that has nothing to do with paying maintenance fees at $.20 or $.30 per point).

Sales agents defend themselves by saying members lie. The typical response from some timeshare companies to customer complaints is, “You signed a contract,” echoed by the Nevada Real Estate Division and Florida’s Department of Business and Professional Regulation. When one member asked a Florida DBPR supervisor, why other states take timeshare complaints seriously based on member complaints, the response was that what other states do has no bearing on how Florida reviews timeshare complaints.

We actually liked our Diamond points until we experienced a bait and switch, easily proved. In our case, we purchased additional points in Williamsburg, VA, told Diamond was adding New York properties. We purchased for just that reason because our daughter lives in NYC. If you check Diamond’s booking site, it would take about $8,500 worth of maintenance fee equivalent dollars to stay one week at the same hotel that could be booked online for $950, checking year round. When I asked a Diamond representative about the poor value, the response was, “That’s for members who have so many points they don’t know what to do with them all.”

I filed a complaint filed with the New York Attorney General’s office that resulted in an offer to refund the purchase, but I refused after reading the non-disclosure agreement. It seemed harsh and unwarranted. Had I not been required to sign an NDA, I would have written it off as maybe the sales agent didn’t know about the poor value. I’m not saying Diamond does not have a product or that there are not Diamond sales agents selling the product honestly. The complaints directed against Diamond are not unique to Diamond. There are many lawsuits and Attorneys General investigations and settlements, not to mention thriving timeshare exit scams.

Rather than address member complaints, the goal is to behead the messenger.  

As a result of what I consider to be retaliation, for listening and responding to readers, my husband and I attended the Whistleblower’s Summit in Washington D.C. held in July of this year. The summit slogan was:

Speak Truth to Power       

 For full disclosure, my legal name is Peggy Irene Steckert.

Twice my husband and I exchanged a timeshare and ended up buying a house at our exchange location. One of our kids now asks us if we are coming back when we let her know we are going on vacation. We exchanged a week in 2001 and bought a house in Petoskey, Michigan. While on vacation, I ended up getting hired as a Director of Music for a church in Petoskey. Given the conservative nature of the church, I thought it best to use my husband’s last name of Parker. As a result, I became Peggy Parker of Petoskey, who played the pipe organ for weddings, 25 a summer. I got tired of reading it in the paper, the reporter apologizing.

Next, we exchanged a timeshare for Diamond Caverns (no relation to Diamond Resorts) and bought a house in Bowling Green, Kentucky. I ditched Peggy and switched to Irene. Given my bio describes how I opened the first Edward Jones office on the Big Island of Hawaii, I wanted to explain my name changes in case anyone, like Edward Jones, actually looks into who opened the first Edward Jones office on the Big Island of Hawaii.     

Ironically, I built my brokerage business cold calling real estate agents and timeshare sales agents. At one of my timeshare sales agent presentations at Hanalei Bay, Kauai, when I asked if there were any questions, one sales agent raised his hand and asked, “So we’re the units?” They made a ton of money, especially if they spoke Japanese.

The American Funds mutual fund company informed me in 2001 that I was the top American Funds producer for the entire west coast and Hawaii, among all brokerage firms. I also taught classes for the Small Business Administration’s Small Business Development Centers, University of Hawaii, Kona, Hilo and Maui campuses, teaching small business owners how to understand financial statements and make use of financial ratios. I team taught with a CPA classes on business structures. I gave endless seminars at Tutu’s House, which means grandmother in Hawaiian.

Fast forward to 2018 – after developing all those client relationships and great friendships with timeshare sales agents in Hawaii, it pains me to continually hear complaints directed against sales agents. Diamond Resorts considers me an enemy, not the sales agents with multiple, similar complaints.

I guess that’s not much of a campaign speech, but it doesn’t matter anyway. You can’t win.    

RECOGNITION

http://archives.starbulletin.com/2001/06/10/business/bizbriefs.html

>> Edward Jones investment representative Peggy Steckert has been named to the President’s Club of The American Funds Group. Steckert, who works out of the company’s Kaimuki office, was honored for superior service to customers and dedication to principles of sound investing. A 15-year veteran in the financial services field, she has been with Edward Jones since 1995.

Irene Parker has experience and knowledge in the fields of finance, sales and marketing. She holds an MBA from St. Louis University, and holds a Certified Financial Planner (CFP) certificate. Irene retired from Edward Jones Hawaii. She served as a founding member of the Salvation Army Board of Directors, Waimea, a member of the Condo Board at One Archer Lane, Honolulu, a member of The Ombudsman Advisory Board in Kentucky, and was a Kentucky CASA supervisor.

 

Thank you Irene and we all wish you the very best in your election campaign. Well that’s all from me as I’m now on vacation, so there will not be many articles published until October, although The Tuesday slot and Friday’s Letter will go ahead as usual. If any important information arises then I try to get it published.

Have a good weekend.

The Tuesday Slot

Welcome to The Tuesday Slot, this week another new contributor Reba Brannon, in her article she explains the hardships created by perpetual timeshare contracts which are affecting many elderly owners.

This is not just a problem in the US, it is also a problem in Europe, what we call perpetuity contracts and the difficulties in getting out is a common theme from those who contact Inside Timeshare. It is also the main reason there are so many companies who promise the earth but never deliver.

Again it is a fraud which has been created by the resorts and developers with their unwillingness to allow people to end their timeshare contracts, all for the sake of continuing to receive maintenance fees. Scam companies, many set up by ex sales agents have been a thorn in the side of timeshare owners for years, they started with resale but have now moved on to cancellations and claims.

Spain, which has been the main center of timeshare scams has finally clamped down on timeshare companies and is also very active in the fight against fraudulent resale, cancellation and claims companies. Many of the latter have now started to register in the UK where they are using the UK registered company pitch to lure in the unsuspecting.

On the point of perpetuity contracts, Spain enacted Law 42/98 in January 1999, in this law it is illegal to sell any timeshare for a period of more than 50 years. All contracts must be a minimum of 3 years and a maximum of 50 years, which means that timeshare contracts can have a duration anywhere in between. So theoretically the length can be dependent on the age of the purchaser, so if a consumer purchases when they are 50 the contract can be tailored to say 25 years, giving them ownership until they are 75. It is now a matter of time before all timeshares in Europe will abolish perpetuity.

Now on with Reda’s article.

Americano Beach Resort

The hardship created by Perpetual Timeshare Contracts

By Reba Brannon, an Americano Owner

September 4, 2018

Senior citizens, who purchased timeshares decades ago, often dealing with health obstacles, must now face aggressive timeshare sales agents demanding more money to get rid of what was originally sold to us as an asset. In our 60s, the last thing we need is to spend more money on a vacation plan when we no longer want the one we owned for over 20 years.

My husband Donald and I are both 63. We purchased our Americano timeshare in 1993. The travel package the management company offered us, to allow us out of the timeshare, sounded confusing and convoluted. After so many of us paid maintenance fees faithfully for so long, we now brace for foreclosure. Our timeshare we used and loved for so many years has become a nightmare for many. One member reported there have been about 150 timeshare weeks deeded back to Americano since June 1.   

The Americano remains closed after hurricanes Matthew and Irma. It is the only Daytona resort still closed. Americano’s management company, ARC, held a Homeowner’s meeting August 20, 2018. Something is very wrong when a timeshare company won’t post the location of their meeting in fear of owners attending. Though ARC noted the date of the meeting months ago, it wasn’t until about five or six days prior that owners were told WHERE it was.  When asked the location, their response was that they would “comply with Florida Statute and notify the owners of the location no less than 48 hours before the meeting.” This may seem minor, but it makes an owner feel that this was done deliberately to discourage attendance. Few attended.

We feel we were deceived into paying 2018 maintenance fees as we were told we would be guaranteed a week at one of their other properties, but after we paid the 2018 fee, they said we could not use our week. Our special assessment was $1,800. Due to the uncertainty, we have not paid it. I think ARC just announced at the August meeting that once maintenance fees for this year are sent out, if you pay them, the payment will go instead toward the special assessment instead of maintenance fees.

Our deeded week was on the ninth and top floor. We loved being on the 9th floor as the view is AWESOME. According to ARC, timeshare owners will not be located above the 6th floor. The top floors are to be reserved for “owned” condos.

If loyal Americano owners, who have faithfully paid their maintenance fees for decades, are short changed at every opportunity, why not just let us go. When we bought the Americano we could get discounted rates for rooms–we had BONUS TIME in addition to our deeded week. The Bonus Time appears to have been taken away.

When we attended update meetings, we found ourselves being pressured into buying (converting) to points, a vacation club package or a second unit. They told us if we didn’t do one of these options then we wouldn’t be able to use our unit. ARC wanted the same price to upgrade as we paid for the unit when we originally bought it in 1993.

After ARC took over in 2016, every year we would deposit our week for the next year before we left the Americano, because when you call to make a reservation no one answered the phone or we were told there was nothing available. However, Americano had rooms available online thru Expedia, and other online booking sites. I always found availability when I went online. Sometimes we just showed up after being told nothing was available only to find when we arrived there were plenty of rooms. Imagine that!! We could book the Americano only because we could find availability online.  

We attended the Board meeting March 2018. There were 300-400 owners in attendance. The meeting was angry and chaotic. There was an armed deputy. Owners against the special assessment attempted to voice their opinions without success. In our opinion, the two board members in attendance didn’t seem to address the questions that were asked.

I can’t speak for all members, but if we knew exactly what is going on—we would consider paying the assessment, but we refuse to pay ARC anything else after losing our 2018 week we paid for. In addition, there is the uncertainty of future assessments, the constant demand to pay more money for confusing and unproven vacation plans, and the prevalent anti-owner sentiment.  

We stopped by the Americano early August and spoke with Brad, the acting General Manager. We asked Brad questions –he couldn’t or wouldn’t answer. Brad acted as if he didn’t know any more than we did. Brad is very much a part of ARC management. He was the backup security guard at the March meeting.

Our questions,

  • When will the Americano open?
  • Who can we talk to about paying the 2018 maintenance fees told we could book a vacation?
  • How bad is the mold?

Many of us are seniors. Why does ARC not just take back these units if they seem to be trying to get rid of us anyway? Just sell points to new buyers. We all bought so long ago, we would be happy to just give it back, rather than finding ourselves ransomed by high pressure sales.

ARC’s latest threat is FORECLOSURE.  After being loyal owners for so long, offer a deed-back over a demoralizing foreclosure. Move on with your new plan.

It’s a sad situation–we were planning on using our unit more often in retirement. We have a lot of money and memories in the Americano. Timeshare today seems one sided. The developer can change any benefit at any time for any reason. With the ease of booking online and Airbnb, I wonder if timeshare could even exist without aggressive sales.

Related article: http://www.americanobeach.com/

Thank you Reba, let us all hope that the timeshare companies in the US take note and reform, if not then the only other option is to legislate on a Federal level and give all consumers the protection they deserve.

Over the next few weeks Inside Timeshare will be on vacation, we will be publishing the Tuesday Slot and Friday’s Letter from America and hope to publish any important information during the week. This will depend on the internet connections available.

 

Start the Week: Major International Fraud Smashed

We start this week with a report from La Provincia, a Spanish newspaper published on the 25 August 2018. It reports on Operation Bankog by the Judicial Police of the Guardia Civil based out of Puerto Rico in the municipality of Mogan, Gran Canaria, they have broken an international ring which was dedicated to defraud foreign nationals.

The organisation was based in the Balearic Islands and Malaga, with five people being arrested, two spanish citizens, one Austrian one British and one German, with the seizure of twenty bank accounts which recovered more than 15,000 euros.

The members of the organisation represented themselves as Spanish Justice Administration officials, receiving payments into Spanish bank accounts for payments and public taxes in respect of a bankrupt timeshare located in Austria. These took place between 2014 and 2015, and involved around twenty members of the organisation from seven different countries.

During the initial stages, a complaint was verified which proved that victims had transferred around 20,000 euros into Spanish bank accounts. These accounts were located in Palma de mallorca and Malaga, with the Guardia Civil reporting that many of the account holders were foreign nationals with criminal records some having outstanding warrants from their home countries.

The Guardia Civil is also investigating the forging of official documents which were used to perpetrate the fraud. The case has been submitted to the relevant courts with the investigation continuing and further arrests have not been ruled out.

According to the Guardia Civil the investigation has take three years due to the complexity of the organisations infrastructure, the number of nationalities involved and the many bank accounts. They believe that the amount could be well in excess of half a million euros. It also involved the collaboration of various Interpol offices around Europe.

Inside Timeshare received information from a reliable source that the investigation was initiated by denuncias issued to the Guardia Civil in Mogan,  by Canarian Legal Alliance on behalf of many of their clients.

As more information comes to light Inside Timeshare will bring you the news.

Click on the link below to see the original article, if using google the page can then be translated by right clicking on the article and selecting Translate from the menu.

https://www.laprovincia.es/sucesos/2018/08/25/guardia-civil-mogan-neutraliza-organizacion/1091317.html

The summer holidays are now at an end, so we issue our usual warning on doing your homework before dealing with any company that contacts you out of the blue, or even one you have found yourself on the internet. With maintenance fee bills about to be issued, the many scam companies will be in full swing to get your hard earned money. These will come in many guises, from resale scams, claims and cancellations, before doing any business, check, check and check again.

If you are unsure about any company and require help in find out about them, use our contact page and we will point you in the right direction. Inside Timeshare would also ask you to send any information about these companies to us, that way we can inform others of what is happening.

The Tuesday Slot

This week’s Tuesday Slot is an update by Teresa Laird first published on 23 March 2018 in Friday’s Letter from America, it tells the story of Double Purple Heart recipient Raymond Mori and his wife’s “Nightmare on Timeshare Street”. This article has also been published by OEN, opednews.com with an introduction by Irene Parker.

https://www.opednews.com/articles/Raymond-Mori-83-Two-Purp-by-Irene-Parker-Fraud-180828-295.html

At the moment Europe and especially Spain is very quiet on the timeshare front, mainly because we are in the middle of the summer holidays, with the courts in Spain on close down. But one reader did pass on a piece from one of the Anfi members forums, it poses a very interesting question on liability when it comes to private renting of timeshare apartments and weeks.

The writer starts by mentioning that members can’t help noticing that apartments are being privately rented at Anfi and the question arises of who would be liable if that renter had an accident in the apartment?

Would the resort be liable or would the person renting it out be liable if any legal action were to be brought, a very interesting point as the resort could claim that as they are not members but have rented from a private individual they are not covered by their public liability insurance. That would mean the owner of that week and apartment would theoretically be liable, but as an owner renting it out for whatever reason, be it no longer using themselves but covering the maintenance fees, they are unlikely to have any insurance cover for this eventuality.

The writer also goes on to say that this wholesale renting was not what was originally intended, it was for the sole use of members and their families, he believes this is just another nail in the timeshare coffin and would not be surprised if Anfi became a hotel in the future leaving members with little redress.

On that last point, we do know that IFA Lopesan has set aside millions of euros with the intention of buying the Cazorla shares giving them full control. It is also a known fact that IFA Lopesan have no interest in the timeshare model, they favour hotels which are mainly all inclusive and of a very high standard.

If you are an Anfi member what are your feelings on these points, Inside Timeshare would like to hear from you, now for this Tuesdays article.

Retired Marine Raymond Mori, Two Times Purple Heart Recipient, Alleges Timeshare Fraud at Age 83

An update since my original article March 23, 2018

http://insidetimeshare.com/fridays-letter-america-42/

Tuesday Talk Member’s Forum August 28, 2018

  

By Teresa Laird,  

Purple Heart 9/29/68

“I am writing this at my parent’s last Diamond Resorts update March 13, 2018, I am convinced my parents, at age 83 and 79, would have purchased 30,000 additional Diamond vacation points for $234,295 had I not been with them. This offer required a down payment of $69,993. I kept the paper of these terms under the table because members are not allowed to walk out with hand written notes. My dad was not feeling well. He falls asleep in his wheelchair and had spent six months in the hospital after a heart attack. The stress over this expense has caused my parent’s health to deteriorate further.”

Raymond Mori before being shot down twice, a gunner,  earning two Purple Hearts.

I changed their phone number to avoid Diamond’s collection calls. My mom still shakes when she hears the phone ring. She has never been late on paying a bill in her life, so this has caused her to lose weight and lose sleep. I learned my mom’s entire Social Security check goes to pay the Diamond mortgage. We have learned Diamond points have no secondary market value, so unlike your home, you can’t sell the points if you have a loan.

My parents today, Lillian and Raymond Mori, married 61 years

I have reached out to Angela Sandstede as her parents are going through exactly what we are going through. Roy Simmons is a Navy veteran. His Diamond mortgage payment is $2,700. He is a Navy veteran and a retired letter carrier.

Roy Simmons and Angela Sandstede Simmons

https://www.youtube.com/watch?v=j_nca6lMA4U&feature=youtu.be

Like many, my parents used their Monarch Grand Vacation timeshare for years without complaint. They said they were told they had to give up their deed and buy points. I’ve learned they did not have to do that. Since Diamond acquired Monarch, their annual maintenance fees have increased from $2,600 to $4,600.        

I first learned of their purchase when my mom told me they had purchased an investment. She said they had invested in property. I called Diamond Resorts when my dad said they wanted to sell some points. When I asked how to go about selling points, the DRI hospitality agent laughed at me.

What they bought

4,000 Diamond points 3/12/2013 for $20,416  

2500 Diamond points 6/25/2013 for $8,325  

2500 Diamond points 7/29/2013 for $8,616

5000 Sampler points 5/4/2014 for $2,995

At ages 79 and 75 they were sold a Sampler trial program?

I called Diamond and told them that they needed to take back this last Sampler purchase at the very least. They said they would work with us but had to talk to my parents directly. What did they do – they sold my parents 17,000 more points over the phone at then ages 79 and 73 for $49,492. My parents said they were told they cannot cancel the Sampler, but the points could be added to something else. This is why they are in foreclosure. The caller said they would attach the Sampler points to another program. I could not believe it. Their new maintenance fees are $4,780.

My mom worked as an interpreter for the Ontario California liaison. She speaks Spanish. My dad is diagnosed with early Alzheimer’s. To think their lives have been financially ruined by this company is unforgivable. I am an advocate now. I am a veteran. I am working on a graduate degree and am active in the Veteran’s Resource Center. There is a Veteran’s Resource Center in every university. As soon as I finish my degree, I plan to make it my life’s work to warn veterans about predatory timeshare sales that can financially ruin the lives of those who served to protect us, including those who intend to do us harm. I am one of 72 veterans and active duty military and law enforcement who have reported alleged timeshare fraud.  https://www.csun.edu/vrc

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Thank you Teresa for the update, it is despicable that the timeshare industry allows its sales agents to behave in this manner, we have said it before and will continue to say it, you as an industry

ARE RESPONSIBLE FOR WHAT YOUR SALES AGENT SAY AND DO!

It is your products they are selling, you employ them to represent your companies, the buck stops with you. If the industry can’t change its practices, then maybe it is time for major legislation forcing them to change. We have seen this in Spain, consumers there are now given the full protection of the law, the strongest in Europe, with other countries starting to follow their lead.

If you have any comments or would like to share your own “Nightmare on Timeshare Street”, then contact Inside Timeshare, remember you are not alone.

Have you been contacted by a company offering resale, claims or relinquishment and are not sure if the company or what they are offering is genuine, then use our contact page and we will point you in the right direction. Doing your homework before engaging with any company dealing with timeshare will save you money and a whole lot of stress.

Friday’s Letter from America

Welcome to another Letter from America, this week Meryl Reyman gives her insights on the timeshare industry, or as we prefer to call it Nightmare on Timeshare Street.

Inside Timeshare and Timeshare Advocacy Group™ has received 285 timeshare complaints since January 1, in response to our articles, from timeshare members angry about purchasing a product, most allege they were deceived into buying, signing a perpetual contract with no secondary market. We received 257 complaints for all of 2017.

Given the dramatic increase in the volume of complaints, Irene will only be posting our Friday’s Letter from America to allow more time to respond to our readers. In addition, Irene is working on a research project with a team of advocates.

We hope other contributors who have previously submitted articles, will continue to submit articles and we encourage new submissions from others who would like to contribute to our cause – educate the public to prevent or at least slow the volume of complaints from angry timeshare buyers, tired of the deception.

WHY IS NEVADA THE “WE SEE NOTHING” STATE

AND MISSOURI THE “SHOW ME” STATE

By Meryl Reyman, a Nevada resident

August 24, 2018

Our most vulnerable and valued citizens—elderly, disabled and military—are often defrauded by the timeshare industry.  Since there is no federal protection in the U.S., victims must rely on the states they live in to protect their interests. However, timeshare buyers typically buy a timeshare in a state other than their state of residence, so must file a timeshare complaint in the state where they purchased the timeshare. Some state Attorneys General are listening. Nevada is not one of them.

Nevada seems to be under the thumb of the timeshare industry and is profiting from the millions of dollars that are taken out of the pockets of the victims of timeshare fraud.  Despite repeated complaints of a very serious nature, and high ticket sales, the Nevada Attorney General, via the Nevada Real Estate Division and the Nevada BBB, deny consumers cavalierly by stating “you have no proof” even when a pattern of deceit and bait and switch tactics are its own proof. The volume of similar complaints is compelling and compounding. In timeshare Mecca Florida, proof is even harder to come by because it is a two party state, meaning both parties must be aware of an in-person meeting being recorded.  

Recently the Better Business Bureau of Missouri published a report detailing a pattern of predatory practices by timeshare sales agents and “Get you out of your timeshare scams” in Branson.  

Consumer Tips from the St. Louis BBB:

Don’t Fall for Deception, Pressure and Traps Disguised as Vacations: A Better Business Bureau Study of the Missouri Timeshare / Vacation Club Industry

https://www.bbb.org/en/us/article/news-releases/18149-dont-fall-for-deception-pressure-and-traps-disguised-as-vacations-a-better-business-bureau-study-of-the-missouri-timeshare-vacation-club-industry

Look on the secondary market first. If you are interested in buying a timeshare, you may save thousands buying on the resale market. Be fully aware of what you are purchasing and from whom you are buying to ensure a smooth transaction. Make sure you have in writing the terms of the sale and what each side is responsible for paying at closing. Read the contract carefully and ask questions of the seller.

  • Don’t bow to pressure. Take time to think about your decision. Ask the salesperson to send you written information about your possible purchase, including a contract that you can review. There is nothing that says you have to sign the first thing that is shown to you. Let the deal breathe before you figure out if it is right for you.
  • Do your research. Compare travel savings with online travel services or local travel agents. Also, check out the company with bbb.org.
  • Act fast if you are not satisfied. If you sign a contract for a timeshare or travel club, you have a short window to cancel the contract if you don’t like what you purchased. Don’t wait until after you get back from your trip to take a second look at the contract and research the company you are dealing with or it may be too late. Also, always pay with a credit card so you can challenge the charge should something go wrong with the purchase.
  • Do it yourself. If you want to get out of a timeshare commitment, do the work yourself. First, turn to the property from which you purchased the deed to see if there is a deed-back program in place. If that does not work, you may have to turn to the resale market. You likely will have to make a deal with a buyer to sell the timeshare. That option often is still cheaper than dealing with a resale or liquidation company that may charge you thousands of dollars to do the same work for you.

The Message as we interpret it:

Given the perpetual nature of the timeshare contract, the lack of a viable secondary market, and rising maintenance fees, consumers can find themselves stuck – with points eventually foreclosed or taken back, only to be sold again to the next unsuspecting vacationer.

DON’T FINANCE A VACATION or any Luxury Item AT 12% TO 19% and don’t believe a word a timeshare sales agent says. As the St. Louis BBB recommends, check with a licensed secondary market resale broker. We recommend contacting a member of the Licensed Timeshare Resale Broker Association before buying any timeshare.   http://www.licensedtimeshareresalebrokers.org/

Timeshare is a multi-billion dollar industry propelled by powerful lobby dollars. The media needs to help their public by shining a light on the deceptive practices so that the consumer can make an educated decision as to whether the timeshare product makes sense for them.

Inside Timeshare, and Timeshare Advocacy Group™, whose mission is to shine a spotlight on the timeshare industry, has received about the same high number of complaints directed against Florida, Nevada, Missouri, Hawaii, California, and Virginia sales centers. Of these states, only Nevada and Florida have routinely dismissed the customer by falling back on the oral representation clause.

For more information, please contact me at: [email protected] or Timeshare Advocacy Group™: https://www.facebook.com/timeshareadvocategroup/

Meryl Reyman is a retired attorney and former senior executive of a large marketing/advertising agency located in New York City. Meryl is now a resident of Henderson, NV. She successfully rescinded a timeshare contract after learning little of what the sales agent said was true.

Thank you to Meryl for your advocacy efforts. If you or someone you know needs help with a timeshare concern, contact one of these self-help groups that Inside Timeshare feels is not industry influenced.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

This week Inside Timeshare has received many more complaints from disgruntled US members, these have been passed on to our Advocacy teams who are now working with them to sort out their problems. We have also been receiving many requests for information from our European readers, the bulk have been from the UK and all revolve around the growing claims and cancellation business. Most of the requests are about the many companies that we have already highlighted, but it will not be long before a few new names start to emerge.

The unfortunate thing is that there are some genuine law firms working very hard to help owners who are stuck in the timeshare rut, but how do you sort out which is which?

If you have been contacted by any company or have found one on the internet and want to know the truth about them, use our contact page and we will point you in the right direction. Remember doing your homework will always save you a whole lot of stress, plus it will also keep your money where it should be, in your bank!

Join us next week for more on the murky world that is timeshare, have a great weekend and if you are going to a timeshare resort, beware the “update” meeting!

The Tuesday Slot with Irene

Welcome to the Tuesday Slot, this week we have another “Nightmare on Timeshare Street”, involving another serving member of the armed forces, USAF First Sergeant John Kim, on his experience with Bluegreen. John is not the first serving member or veteran of the armed force or law enforcement that have been in contact with Inside Timeshare, all their stories are the same, with some likely to lose their security clearance and therefore their jobs. This “Nightmare on Timeshare Street” must end, not just for these people but also the elderly we have highlighted, but all consumers. The industry needs to get their act together and reign in the lies and untruths of their sales agents.

At the end of today’s article is a report and a link to the breaking news that Bluegreen have had their stock downgraded by Bank of America Merrill Lynch. Apparently this is due to underperforming in the sales sector, well, what do they expect, the truth is getting out, new purchasers have heard the horror stories and are voting with their wallets. Yes folks, the timeshare industry really does need a severe shakeup or it will collapse!

We now issue another warning on a dubious company that has just come to light, cold calling timeshare owners: General Legal Associates, with the website https://generallegalassociates.com

Their contact details are:

Telephone:01274 792844

Address: 82 Horton Grange Road, Bradford, York’s, BD7 3AQ

According to Google streetview this address is a pharmacy

https://www.google.es/maps/place/82-84+Horton+Grange+Rd,+Bradford+BD7+3AQ,+UK/@53.7881897,-1.7782203,3a,16.9y,340.7h,87.81t/data=!3m6!1e1!3m4!1shM_j9C-Rff7Vf9ZsHRKImQ!2e0!7i13312!8i6656!4m5!3m4!1s0x487be6c777f11505:0xf23dda2c0d4c8979!8m2!3d53.7881719!4d-1.7776776

Email on the web: [email protected]

The website shows very little information regarding timeshare, the about section is to say the least, looking a little far fetched. It was registered only in September 2017, yet some of the testimonials go back to February 2017?

According to the callers named as Lisa Reid and Emma Newton, a court case has already taken place against a bogus company the timeshare owner has had business with in the past (scammed). The court has awarded them a huge amount in compensation, even though the owner did not even know they had a case in court. As usual, to release this money a huge percentage needs to be paid by bank transfer to APS Bank in the name of Universal Consulting.

This is obviously another “scam”, there is no company with this name registered at company house, there are no court cases where consumers haven’t instigated the proceedings and the courts do not operate in the way this company suggests. So beware these type of calls, if in doubt contact Inside Timeshare for further information on any company that makes contact with such claims.

This company was first highlighted by Mindtimeshare.

Now on with our main article.

Why Military Lending Oversight should not be Weakened and why Timeshare Lending Practices can Pose a National Security Risk

Air Force First Sergeant John Kim’s Bluegreen Experience

August 21, 2018

The Trump administration is planning to suspend routine examinations of lenders for violations of the Military Lending Act, which was devised to protect military service members and their families from financial fraud, predatory loans and credit card gouging, according to internal agency documents.

New York Times, August 10, 2018

https://www.nytimes.com/2018/08/10/us/politics/mulvaney-military-lending.html

The already weakened Consumer Financial Protection Bureau has taken the next step towards becoming the Corporate Financial Protection Bureau. Volunteer staffed Timeshare Advocacy Group™ has heard from 535 timeshare members, of which 70 are veterans or active duty members of the military or law enforcement alleging timeshare fraud.

If an active duty member of the military falls for a deceptive timeshare sales presentation, the after effects can include the loss of his or her security clearance. This is due to a foreclosure being reported on their credit report. Sometimes this can also lead to the loss of a career. One Marine lost his security clearance and his air unit command due to a timeshare foreclosure. It is not uncommon for a timeshare foreclosure to involve amounts of $100,000 or more.   

Air Force First Sergeant John Kim made this YouTube hoping to warn others not to fall victim to high pressure same day timeshare sales and to encourage readers to become involved with others who face foreclosure.

https://www.youtube.com/watch?v=izC_RzfD788

According to the Federal Trade Commission’s 2017 fraud report, these figures include all travel scams,

Travel, vacation and timeshare fraud reported losing the highest individual loss amount and the report also stated the median fraud loss reported by members of the military were more than 44 percent higher than the general population, a median loss of $619 compared to $429 for the general population.

https://www.ftc.gov/news-events/press-releases/2018/03/ftc-releases-annual-summary-complaints-reported-consumers

Unfair and deceptive trade practices are defined by Section 5 of the Federal Trade Commissions Unfair and Deceptive Trade Practices Act. Predatory and deceptive timeshare sales practices include:

  • High-pressure and aggressive sales,
  • Unaffordable loans, after being told it would be easy to refinance,
  • Unauthorized opening of credit card accounts,
  • Unauthorized credit card charges,
  • A perpetual contract,
  • Little or no secondary market

If a timeshare is sold properly, it is of great benefit to a family, but if the timeshare is grossly oversold in terms of being an investment, or being easy to sell, the decision to buy can spell financial disaster. Accompanied by annual maintenance fees and the lack of a secondary market, the buyer can find himself stuck with a timeshare they don’t want or can’t afford, facing foreclosure for the first time in their life. No one can guarantee a release from a timeshare contract. The foreclosure process is demoralizing and stressful. Scams abound, so do not pay anyone upfront money to get out of a timeshare without checking with Inside Timeshare or one of the self-help groups listed below.     

Air Force First Sergeant John Kim and his wife Glory, of South Carolina describe their battle with Bluegreen Vacations. John has joined TAG as a volunteer to advocate on behalf of other active duty service members, and to help guide disgruntled buyers through the regulatory filing process.   

“My wife Glory and I realized our mistake when we filed our 2017 taxes. We purchased about $60,000 worth of Bluegreen vacation points financed at 16.99%.  The first purchase was in April 2017 at The Fountains in Orlando, and the second purchase June, 2017. We had been told the June meeting would be an orientation meeting, but it was just an attempt to sell us more points.  We were told at both meetings we could go to our bank and refinance as you would any mortgage. We have learned banks don’t finance timeshares,” explained John. In addition, John reports being told,

  1. Bluegreen points are an investment, like a mortgage. It was emphasized that we were purchasing deeded property (which it is not), so an investment. We have learned Bluegreen vacation points are a right-to-use product, like joining a fitness club. Managers assured us we were making a sound “financial investment” and in years to come, we would be able to sell our portion of Bluegreen for a profit because we would have a deed to Bluegreen Vacations properties.
  2. We could deduct the interest from the loan on our taxes, as you could with any mortgage. This was not true.

Bluegreen previously reported nonpayment of timeshare loans as foreclosures, but no longer does so. Bluegreen and credit reporting agencies Equifax and Experian entered into a settlement in a class action lawsuit brought by the Finn Law Group on behalf of Bluegreen owners that resulted in 11,000 former Bluegreen members’ negative accounts being deleted from their credit reports.  Bluegreen, Equifax, and Experian also agreed not to report foreclosures in the future for Bluegreen members. Some timeshare companies do report a loan default as a foreclosure.

“We bought in Florida. I understand the Florida Timeshare Division, DBPR, will in all likelihood, echo Bluegreen’s defense with, ‘You need proof and verbal representations are hard to prove.’ With no real regulation, we want our voice heard. Don’t believe a word a timeshare sales agent says. I filed complaints with the Attorney General for the States of South Carolina and Florida, as well as the Federal Trade Commission, the Better Business Bureau, the Fraud Officer of Orlando Florida Police Department, Department of Defense investigative services for the Air Force, Army, Navy and Coast Guard and the AARP Fraud Watch Organization. Nothing happened. Our message – buyer beware.”

If you, or anyone you know has a timeshare concern, contact Inside Timeshare or a self-help group.

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

Bluegreen Vacations Corp (NYSE: BXG) reported second-quarter earnings Aug. 2 that fell short of analyst expectations. Bank of America Merrill Lynch’s Shaun Kelley downgraded Bluegreen Vacations from Buy to Underperform and decreased the price target from $26 to $19.

Total Q2 revenue of $195 million was beneath Kelley’s forecast of $208 million. Bluegreen reported 8-percent lower tours, while vacation ownership interest sales were up only 3.4 percent year-over-year when the analyst was expecting a 10.4-percent increase.

https://finance.yahoo.com/news/bluegreen-vacations-interrupted-sell-side-190725946.html

Once again a very hard hitting story, it is obvious to everyone, except that is the timeshare industry, that change is needed, no longer should sales agents get rich by telling lies to gain a sale. The companies that employ them should be held accountable, it is no longer acceptable for companies to use the phrase “WE ARE NOT RESPONSIBLE FOR WHAT OUR SALES AGENTS SAY”, they are responsible, they are the employers, it is their product that these agents are selling!

If you have any comments or questions regarding this article or any other published, then use our contact page, Inside Timeshare welcomes your input.

Been contacted by a resale, cancelation or claims company, found one on the internet and you are not sure if they are genuine, then contact Inside Timeshare and we will point you in the right direction.