Over the weekend Inside Timeshare has been receiving some comments from from various sources on availability at Anfi. Some have included links to many of the forums where owners are venting their frustration at not being able to book weeks they want, even though they are 12 months ahead.
The recurring theme is according to Anfi Vacation Club, they are fully booked, yet the member states that they could not start booking at that moment as they are not accepting the bookings until the following week. So the question is, if the member cannot book yet, how are they fully booked?
It is not for the lack of trying it would seem, with many members complaining they are not even getting replies to their emails, they are feeling ignored, even their questions of why is there no availability are not being answered. Some have even stated that when they are told no availability, just a few days later they have managed to book, yet when they arrive there are many apartments empty. So what is going on, are Anfi keeping those weeks for rentals?
According to one member that is the case, as they had commented previously that Anfi have block sales through agents and various website, apparently they did this when this member first bought 14 years ago. That was when TUI were involved, it would seem that the same is happening again.
Other comments are they are only being offered Emerald, with one commentator offering an explanation, maybe they are trying to sell you that!
The problem is a mixture of over selling floating weeks, which is one reason why the Supreme Court has made them illegal, and the ability to book through different websites is denying members the holidays they were promised when they were sold.
Moving away from availability, we have also seen many complaints on the standard of the place, with it looking dirty and badly maintained. One comment on a link we were sent explained the cleanliness of the pools at Emerald, with apparently the glass around the pool being absolutely filthy. According to this poster, it was not touched while they were there.
In a reply to that comment, which did make us laugh, it was blamed on the calima, that yes it did need more cleaning but not easy with only limited staff. It does make you wonder where your maintenance fees are going?
Is the once “5 star” status on the way out?
Going by the comments of these members, it certainly is. Yet the maintenance fees they pay are still for a “5 star” resort. This is not made up, it is from the members themselves, some very disgruntled members, who have paid thousands for membership and even more in maintenance fees over the years.
Click on the following links, they will certainly make you wonder why anyone would want to be a member.
This article is based on the views of members, not our own, Inside Timeshare is just reporting what you should know. These are public forums, members posting for all to see, in some respects hoping that Anfi will take notice and actually address the situation, not gloss over it with PR.
Floating weeks do not guarantee you anything, as we can seen from the above, availability is just not there for whatever reason. Could the move by Anfi to assign week numbers to owners be the way forward, unfortunately we don’t think so, there are probably more members than weeks available. Which would actually mean the same week number could be assigned to at least two members, still creating availability problems.
We leave it for you to decide, have you got a good deal or have you just got a millstone around your neck?