Browse Month

August 2018

Friday’s Letter from America

Welcome to the last Friday’s letter from America for August, this week Irene Parker reviews the similarities between victims of the Catholic Church and Timeshare victims, it looks at how speaking up can make a difference. But first a couple of items from Europe.

Another company offering discounted travel has come to our attention, Advantage Group British Travel SL, according to Spanish company records the registered address is:

C/ LA GAVIOTA 14 – APARTAMENTO 1-19, LOS ABRIGOS (GRANADILLA DE ABONA)

This address is actually an apartment block, no sign of any office in the street.

Telephone number (34) 922 456 773

The company was registered on 24 October 2016 with the administrator being one Victoria Hughes and the secretary one Caroline Elizabeth Docker.

It appears that they use OPC’s on the street with the ubiquitous scratch cards to lure holiday makers into a presentation. This will involve several hours of high pressure sales to get you to part with a significant amount of money for a membership to another dubious “discount holiday club”.

You will then get access to the following website

www.toptraveleurope.net

This can only be accessed once you have joined and received your code and membership, there is also a £75 a year administration fee.

Now the name of this company reminded us of another several years ago called British Travel based at the Centro Comercial Fañabe Plaza, which is also the base for Monster Travel, Sell My Timeshare and other Mark Rowe enterprises.

The director of British Travel was Paul Hughes, which was also a “discount holiday club”, but was pitched as a travel agency, where you could get discount from 25% to 80%. Obviously Victoria Hughes is more than likely his wife and is now the  front for this company, we also know that Caroline is linked to paul as they are facebook friends.

So beware the ticket touts and the offers of great discounts!

We have also been informed by one of our regular readers who had dealings with the fake law firm in tenerife, Legalidad Abogados, part of the Litigious Abogados family, of another email being received about his court case against Diamond.

This has caused us a great deal of hilarity, the case was supposedly heard on 24 July 2018 and the director of Diamond Resorts International pleaded guilty, just like all the timeshare directors in these cases from this fake outfit. You will never believe who they named as the director, MARK ROWE!

Well we all know that Mark Rowe is not a director at Diamond, he runs his own little empire featuring Monster Credits, Rewards and Travel, Hollywood Marketing and off course ABC Lawyers to name but a few.

So if you are reading this Mark, congratulations on your employment at Diamond and what a shame you ended up in court!

Now for today’s article.

Timeshare Predators compared to Catholic Predators

By Irene Parker

August 31, 2018

There are many good Catholic priests, sisters and nuns, especially Benedictine Sister Joan Chittister of Erie, Pennsylvania, speaking out on what has been the pervasive Catholic culture of institutional cover-up.

Sister explains,   

Pedophilia, the abuse of children, has finally unmasked for all to see the operational principles of an organization that has been able for years to ignore, reject– even disdain–the cries of multiple other groups of the ignored and abused.

It is clear now, in ways it was never clear before, how much damage is done to the church itself, ironically, by the kind of silence that makes it impossible for the church to admit its weaknesses, to deal with its questions. . http://www.joanchittister.org/

Something clicks inside a victim when they have had enough. Some timeshare companies employ the same tactics as the church. As timeshare members alleging fraud read through this, they will have no trouble seeing similarities. I advocate on behalf of timeshare members alleging fraud, alongside 44 Timeshare Advocacy Group™ advocates.

The Catholic scandal ultimately led me to timeshare advocacy. Turning anger over child abuse outward led me to CASA, Court Appointed Special Advocates for children in foster care, where I learned how to write court reports for Family Court. When timeshare members contact me, their complaints are often confusing and lengthy. I listen to their allegations, transcribe, and return to them their complaint in court report format. Other advocates answer questions that come up when members need to file regulatory complaints

A life’s journey can take many twists and turns. My life changed dramatically after a trip to Peshawbestown, Michigan to meet with tribal spiritual director and peacemaker Paul Raphael of the Grand Traverse Band of Ottawa and Chippewa Indians. Peacemaker Paul was one of nine male children who attended the Holy Childhood School of Jesus in Michigan where Indian boys were sexually abused by three School Sisters of Notre Dame nuns in the 1960s and ‘70s. I contacted him after reading a four part article about the abuse. By part four I was livid.

Unholy Childhood, June 29, 2008

https://www.northernexpress.com/news/feature/article-3760-unholy-childhood/

Grand Rapids Michigan investigative reporters met with Sister Laura Jean Spaeth of the School Sisters of Notre Dame in Milwaukee. Sister Spaeth was skeptical about the credibility so the reporters interviewed a total of 80 former students to verify the abuse.

“My answer was if it was just one person, that would be a legitimate argument — but we interviewed 80 people and we heard a consistently recurring story,” Golder said. “And it was troubling to me that the leaders of the order, sought to dismiss what we were saying based on the other problems in their lives,…but it was clear to me, as people told the same stories over and over, that it established a pattern that was factual.”

In 2008 I was practicing for a pipe organ exam at the cathedral for an American Guild of Organists exam. Patrick Cooney was Bishop then. Stunned after speaking with Peacemaker Paul, I wrote Bishop Cooney a letter asking if I could arrange a meeting. Peacemaker Paul resisted saying, “How will that help us?” I said it wouldn’t but it would help the Bishop because he cares and hearing directly from Peacemaker Paul could possibly help Bishop Cooney stop a potential abuser.  

Wounded Souls July 8, 2008

https://www.northernexpress.com/news/feature/article-3251-wounded-souls/

“There have been up to 400 reports nationally of sex abuse by nuns,” said David Clohessy, former national director and spokesman for SNAP, Survivors Network of those Abused by Priests. “The laws are written in Michigan to protect perpetrators and those who are doing the cover-ups. There have been efforts in the Michigan legislature over the past five years to get those laws changed, to be more victim-friendly, but in each case the bishops and the bishop’s conference spent a lot of resources to get those laws defeated,” Clohessy said. https://en.wikipedia.org/wiki/David_Clohessy

After experiencing a timeshare bait and switch, I wrote to ARDA, The American Resort Development Association, explaining my concerns. I thought they would be grateful someone brought criminal actions to their attention. I did not hear from ARDA except for an auto-reply. Approximately 200 allegations of fraud have been sent to ARDA over two years – and no response. ARDA does not mediate disputes, but they have a code of ethics that is being violated, based on member reports.

According to Dr. Amy Grant, University of Central Florida, who presented at an ARDA World conference in 2017.

“A whopping 85 percent of all buyers regret their (timeshare) purchase (for money, fear, confusion, intimidation, distrust and other reasons). Forty-one percent of buyers never thought they would regret their purchase, but they did; another 30 percent were neutral prior to buying, but then regretted it.”

https://www.redweek.com/resources/ask-redweek/arda-world-timeshare-owners

Victims need to file regulatory complaints, lobby lawmakers and reach out to the media. I attended a Catholic conference where victims and clergy met to address the problems. It is only through the courage and fortitude of the Sister Chittisters of the world, change happens. It is unclear if the Pope or ARDA have really accepted the reality of Social Media because victims no longer need be silenced and isolated.

This article does go to show that only by speaking up and working together can any real change happen, these cases of abuse, although very different in nature, in the church and timeshare have one thing in common, both want you to remain quiet and say nothing.

That’s all for the month of August, the courts in Spain are about to start hearing cases again so there will no doubt be some interesting news on the legal front. Also during September Inside Timeshare will not be publishing regular articles as I am on leave and spending some quiet time with a large family reunion.

Have a great weekend and remember, any company that contacts you regarding your timeshare, do your homework before you do any business with them.

The Tuesday Slot

This week’s Tuesday Slot is an update by Teresa Laird first published on 23 March 2018 in Friday’s Letter from America, it tells the story of Double Purple Heart recipient Raymond Mori and his wife’s “Nightmare on Timeshare Street”. This article has also been published by OEN, opednews.com with an introduction by Irene Parker.

https://www.opednews.com/articles/Raymond-Mori-83-Two-Purp-by-Irene-Parker-Fraud-180828-295.html

At the moment Europe and especially Spain is very quiet on the timeshare front, mainly because we are in the middle of the summer holidays, with the courts in Spain on close down. But one reader did pass on a piece from one of the Anfi members forums, it poses a very interesting question on liability when it comes to private renting of timeshare apartments and weeks.

The writer starts by mentioning that members can’t help noticing that apartments are being privately rented at Anfi and the question arises of who would be liable if that renter had an accident in the apartment?

Would the resort be liable or would the person renting it out be liable if any legal action were to be brought, a very interesting point as the resort could claim that as they are not members but have rented from a private individual they are not covered by their public liability insurance. That would mean the owner of that week and apartment would theoretically be liable, but as an owner renting it out for whatever reason, be it no longer using themselves but covering the maintenance fees, they are unlikely to have any insurance cover for this eventuality.

The writer also goes on to say that this wholesale renting was not what was originally intended, it was for the sole use of members and their families, he believes this is just another nail in the timeshare coffin and would not be surprised if Anfi became a hotel in the future leaving members with little redress.

On that last point, we do know that IFA Lopesan has set aside millions of euros with the intention of buying the Cazorla shares giving them full control. It is also a known fact that IFA Lopesan have no interest in the timeshare model, they favour hotels which are mainly all inclusive and of a very high standard.

If you are an Anfi member what are your feelings on these points, Inside Timeshare would like to hear from you, now for this Tuesdays article.

Retired Marine Raymond Mori, Two Times Purple Heart Recipient, Alleges Timeshare Fraud at Age 83

An update since my original article March 23, 2018

http://insidetimeshare.com/fridays-letter-america-42/

Tuesday Talk Member’s Forum August 28, 2018

  

By Teresa Laird,  

Purple Heart 9/29/68

“I am writing this at my parent’s last Diamond Resorts update March 13, 2018, I am convinced my parents, at age 83 and 79, would have purchased 30,000 additional Diamond vacation points for $234,295 had I not been with them. This offer required a down payment of $69,993. I kept the paper of these terms under the table because members are not allowed to walk out with hand written notes. My dad was not feeling well. He falls asleep in his wheelchair and had spent six months in the hospital after a heart attack. The stress over this expense has caused my parent’s health to deteriorate further.”

Raymond Mori before being shot down twice, a gunner,  earning two Purple Hearts.

I changed their phone number to avoid Diamond’s collection calls. My mom still shakes when she hears the phone ring. She has never been late on paying a bill in her life, so this has caused her to lose weight and lose sleep. I learned my mom’s entire Social Security check goes to pay the Diamond mortgage. We have learned Diamond points have no secondary market value, so unlike your home, you can’t sell the points if you have a loan.

My parents today, Lillian and Raymond Mori, married 61 years

I have reached out to Angela Sandstede as her parents are going through exactly what we are going through. Roy Simmons is a Navy veteran. His Diamond mortgage payment is $2,700. He is a Navy veteran and a retired letter carrier.

Roy Simmons and Angela Sandstede Simmons

https://www.youtube.com/watch?v=j_nca6lMA4U&feature=youtu.be

Like many, my parents used their Monarch Grand Vacation timeshare for years without complaint. They said they were told they had to give up their deed and buy points. I’ve learned they did not have to do that. Since Diamond acquired Monarch, their annual maintenance fees have increased from $2,600 to $4,600.        

I first learned of their purchase when my mom told me they had purchased an investment. She said they had invested in property. I called Diamond Resorts when my dad said they wanted to sell some points. When I asked how to go about selling points, the DRI hospitality agent laughed at me.

What they bought

4,000 Diamond points 3/12/2013 for $20,416  

2500 Diamond points 6/25/2013 for $8,325  

2500 Diamond points 7/29/2013 for $8,616

5000 Sampler points 5/4/2014 for $2,995

At ages 79 and 75 they were sold a Sampler trial program?

I called Diamond and told them that they needed to take back this last Sampler purchase at the very least. They said they would work with us but had to talk to my parents directly. What did they do – they sold my parents 17,000 more points over the phone at then ages 79 and 73 for $49,492. My parents said they were told they cannot cancel the Sampler, but the points could be added to something else. This is why they are in foreclosure. The caller said they would attach the Sampler points to another program. I could not believe it. Their new maintenance fees are $4,780.

My mom worked as an interpreter for the Ontario California liaison. She speaks Spanish. My dad is diagnosed with early Alzheimer’s. To think their lives have been financially ruined by this company is unforgivable. I am an advocate now. I am a veteran. I am working on a graduate degree and am active in the Veteran’s Resource Center. There is a Veteran’s Resource Center in every university. As soon as I finish my degree, I plan to make it my life’s work to warn veterans about predatory timeshare sales that can financially ruin the lives of those who served to protect us, including those who intend to do us harm. I am one of 72 veterans and active duty military and law enforcement who have reported alleged timeshare fraud.  https://www.csun.edu/vrc

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

Thank you Teresa for the update, it is despicable that the timeshare industry allows its sales agents to behave in this manner, we have said it before and will continue to say it, you as an industry

ARE RESPONSIBLE FOR WHAT YOUR SALES AGENT SAY AND DO!

It is your products they are selling, you employ them to represent your companies, the buck stops with you. If the industry can’t change its practices, then maybe it is time for major legislation forcing them to change. We have seen this in Spain, consumers there are now given the full protection of the law, the strongest in Europe, with other countries starting to follow their lead.

If you have any comments or would like to share your own “Nightmare on Timeshare Street”, then contact Inside Timeshare, remember you are not alone.

Have you been contacted by a company offering resale, claims or relinquishment and are not sure if the company or what they are offering is genuine, then use our contact page and we will point you in the right direction. Doing your homework before engaging with any company dealing with timeshare will save you money and a whole lot of stress.

Friday’s Letter from America

Welcome to another Letter from America, this week Meryl Reyman gives her insights on the timeshare industry, or as we prefer to call it Nightmare on Timeshare Street.

Inside Timeshare and Timeshare Advocacy Group™ has received 285 timeshare complaints since January 1, in response to our articles, from timeshare members angry about purchasing a product, most allege they were deceived into buying, signing a perpetual contract with no secondary market. We received 257 complaints for all of 2017.

Given the dramatic increase in the volume of complaints, Irene will only be posting our Friday’s Letter from America to allow more time to respond to our readers. In addition, Irene is working on a research project with a team of advocates.

We hope other contributors who have previously submitted articles, will continue to submit articles and we encourage new submissions from others who would like to contribute to our cause – educate the public to prevent or at least slow the volume of complaints from angry timeshare buyers, tired of the deception.

WHY IS NEVADA THE “WE SEE NOTHING” STATE

AND MISSOURI THE “SHOW ME” STATE

By Meryl Reyman, a Nevada resident

August 24, 2018

Our most vulnerable and valued citizens—elderly, disabled and military—are often defrauded by the timeshare industry.  Since there is no federal protection in the U.S., victims must rely on the states they live in to protect their interests. However, timeshare buyers typically buy a timeshare in a state other than their state of residence, so must file a timeshare complaint in the state where they purchased the timeshare. Some state Attorneys General are listening. Nevada is not one of them.

Nevada seems to be under the thumb of the timeshare industry and is profiting from the millions of dollars that are taken out of the pockets of the victims of timeshare fraud.  Despite repeated complaints of a very serious nature, and high ticket sales, the Nevada Attorney General, via the Nevada Real Estate Division and the Nevada BBB, deny consumers cavalierly by stating “you have no proof” even when a pattern of deceit and bait and switch tactics are its own proof. The volume of similar complaints is compelling and compounding. In timeshare Mecca Florida, proof is even harder to come by because it is a two party state, meaning both parties must be aware of an in-person meeting being recorded.  

Recently the Better Business Bureau of Missouri published a report detailing a pattern of predatory practices by timeshare sales agents and “Get you out of your timeshare scams” in Branson.  

Consumer Tips from the St. Louis BBB:

Don’t Fall for Deception, Pressure and Traps Disguised as Vacations: A Better Business Bureau Study of the Missouri Timeshare / Vacation Club Industry

https://www.bbb.org/en/us/article/news-releases/18149-dont-fall-for-deception-pressure-and-traps-disguised-as-vacations-a-better-business-bureau-study-of-the-missouri-timeshare-vacation-club-industry

Look on the secondary market first. If you are interested in buying a timeshare, you may save thousands buying on the resale market. Be fully aware of what you are purchasing and from whom you are buying to ensure a smooth transaction. Make sure you have in writing the terms of the sale and what each side is responsible for paying at closing. Read the contract carefully and ask questions of the seller.

  • Don’t bow to pressure. Take time to think about your decision. Ask the salesperson to send you written information about your possible purchase, including a contract that you can review. There is nothing that says you have to sign the first thing that is shown to you. Let the deal breathe before you figure out if it is right for you.
  • Do your research. Compare travel savings with online travel services or local travel agents. Also, check out the company with bbb.org.
  • Act fast if you are not satisfied. If you sign a contract for a timeshare or travel club, you have a short window to cancel the contract if you don’t like what you purchased. Don’t wait until after you get back from your trip to take a second look at the contract and research the company you are dealing with or it may be too late. Also, always pay with a credit card so you can challenge the charge should something go wrong with the purchase.
  • Do it yourself. If you want to get out of a timeshare commitment, do the work yourself. First, turn to the property from which you purchased the deed to see if there is a deed-back program in place. If that does not work, you may have to turn to the resale market. You likely will have to make a deal with a buyer to sell the timeshare. That option often is still cheaper than dealing with a resale or liquidation company that may charge you thousands of dollars to do the same work for you.

The Message as we interpret it:

Given the perpetual nature of the timeshare contract, the lack of a viable secondary market, and rising maintenance fees, consumers can find themselves stuck – with points eventually foreclosed or taken back, only to be sold again to the next unsuspecting vacationer.

DON’T FINANCE A VACATION or any Luxury Item AT 12% TO 19% and don’t believe a word a timeshare sales agent says. As the St. Louis BBB recommends, check with a licensed secondary market resale broker. We recommend contacting a member of the Licensed Timeshare Resale Broker Association before buying any timeshare.   http://www.licensedtimeshareresalebrokers.org/

Timeshare is a multi-billion dollar industry propelled by powerful lobby dollars. The media needs to help their public by shining a light on the deceptive practices so that the consumer can make an educated decision as to whether the timeshare product makes sense for them.

Inside Timeshare, and Timeshare Advocacy Group™, whose mission is to shine a spotlight on the timeshare industry, has received about the same high number of complaints directed against Florida, Nevada, Missouri, Hawaii, California, and Virginia sales centers. Of these states, only Nevada and Florida have routinely dismissed the customer by falling back on the oral representation clause.

For more information, please contact me at: [email protected] or Timeshare Advocacy Group™: https://www.facebook.com/timeshareadvocategroup/

Meryl Reyman is a retired attorney and former senior executive of a large marketing/advertising agency located in New York City. Meryl is now a resident of Henderson, NV. She successfully rescinded a timeshare contract after learning little of what the sales agent said was true.

Thank you to Meryl for your advocacy efforts. If you or someone you know needs help with a timeshare concern, contact one of these self-help groups that Inside Timeshare feels is not industry influenced.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

This week Inside Timeshare has received many more complaints from disgruntled US members, these have been passed on to our Advocacy teams who are now working with them to sort out their problems. We have also been receiving many requests for information from our European readers, the bulk have been from the UK and all revolve around the growing claims and cancellation business. Most of the requests are about the many companies that we have already highlighted, but it will not be long before a few new names start to emerge.

The unfortunate thing is that there are some genuine law firms working very hard to help owners who are stuck in the timeshare rut, but how do you sort out which is which?

If you have been contacted by any company or have found one on the internet and want to know the truth about them, use our contact page and we will point you in the right direction. Remember doing your homework will always save you a whole lot of stress, plus it will also keep your money where it should be, in your bank!

Join us next week for more on the murky world that is timeshare, have a great weekend and if you are going to a timeshare resort, beware the “update” meeting!

The Tuesday Slot with Irene

Welcome to the Tuesday Slot, this week we have another “Nightmare on Timeshare Street”, involving another serving member of the armed forces, USAF First Sergeant John Kim, on his experience with Bluegreen. John is not the first serving member or veteran of the armed force or law enforcement that have been in contact with Inside Timeshare, all their stories are the same, with some likely to lose their security clearance and therefore their jobs. This “Nightmare on Timeshare Street” must end, not just for these people but also the elderly we have highlighted, but all consumers. The industry needs to get their act together and reign in the lies and untruths of their sales agents.

At the end of today’s article is a report and a link to the breaking news that Bluegreen have had their stock downgraded by Bank of America Merrill Lynch. Apparently this is due to underperforming in the sales sector, well, what do they expect, the truth is getting out, new purchasers have heard the horror stories and are voting with their wallets. Yes folks, the timeshare industry really does need a severe shakeup or it will collapse!

We now issue another warning on a dubious company that has just come to light, cold calling timeshare owners: General Legal Associates, with the website https://generallegalassociates.com

Their contact details are:

Telephone:01274 792844

Address: 82 Horton Grange Road, Bradford, York’s, BD7 3AQ

According to Google streetview this address is a pharmacy

https://www.google.es/maps/place/82-84+Horton+Grange+Rd,+Bradford+BD7+3AQ,+UK/@53.7881897,-1.7782203,3a,16.9y,340.7h,87.81t/data=!3m6!1e1!3m4!1shM_j9C-Rff7Vf9ZsHRKImQ!2e0!7i13312!8i6656!4m5!3m4!1s0x487be6c777f11505:0xf23dda2c0d4c8979!8m2!3d53.7881719!4d-1.7776776

Email on the web: [email protected]

The website shows very little information regarding timeshare, the about section is to say the least, looking a little far fetched. It was registered only in September 2017, yet some of the testimonials go back to February 2017?

According to the callers named as Lisa Reid and Emma Newton, a court case has already taken place against a bogus company the timeshare owner has had business with in the past (scammed). The court has awarded them a huge amount in compensation, even though the owner did not even know they had a case in court. As usual, to release this money a huge percentage needs to be paid by bank transfer to APS Bank in the name of Universal Consulting.

This is obviously another “scam”, there is no company with this name registered at company house, there are no court cases where consumers haven’t instigated the proceedings and the courts do not operate in the way this company suggests. So beware these type of calls, if in doubt contact Inside Timeshare for further information on any company that makes contact with such claims.

This company was first highlighted by Mindtimeshare.

Now on with our main article.

Why Military Lending Oversight should not be Weakened and why Timeshare Lending Practices can Pose a National Security Risk

Air Force First Sergeant John Kim’s Bluegreen Experience

August 21, 2018

The Trump administration is planning to suspend routine examinations of lenders for violations of the Military Lending Act, which was devised to protect military service members and their families from financial fraud, predatory loans and credit card gouging, according to internal agency documents.

New York Times, August 10, 2018

https://www.nytimes.com/2018/08/10/us/politics/mulvaney-military-lending.html

The already weakened Consumer Financial Protection Bureau has taken the next step towards becoming the Corporate Financial Protection Bureau. Volunteer staffed Timeshare Advocacy Group™ has heard from 535 timeshare members, of which 70 are veterans or active duty members of the military or law enforcement alleging timeshare fraud.

If an active duty member of the military falls for a deceptive timeshare sales presentation, the after effects can include the loss of his or her security clearance. This is due to a foreclosure being reported on their credit report. Sometimes this can also lead to the loss of a career. One Marine lost his security clearance and his air unit command due to a timeshare foreclosure. It is not uncommon for a timeshare foreclosure to involve amounts of $100,000 or more.   

Air Force First Sergeant John Kim made this YouTube hoping to warn others not to fall victim to high pressure same day timeshare sales and to encourage readers to become involved with others who face foreclosure.

https://www.youtube.com/watch?v=izC_RzfD788

According to the Federal Trade Commission’s 2017 fraud report, these figures include all travel scams,

Travel, vacation and timeshare fraud reported losing the highest individual loss amount and the report also stated the median fraud loss reported by members of the military were more than 44 percent higher than the general population, a median loss of $619 compared to $429 for the general population.

https://www.ftc.gov/news-events/press-releases/2018/03/ftc-releases-annual-summary-complaints-reported-consumers

Unfair and deceptive trade practices are defined by Section 5 of the Federal Trade Commissions Unfair and Deceptive Trade Practices Act. Predatory and deceptive timeshare sales practices include:

  • High-pressure and aggressive sales,
  • Unaffordable loans, after being told it would be easy to refinance,
  • Unauthorized opening of credit card accounts,
  • Unauthorized credit card charges,
  • A perpetual contract,
  • Little or no secondary market

If a timeshare is sold properly, it is of great benefit to a family, but if the timeshare is grossly oversold in terms of being an investment, or being easy to sell, the decision to buy can spell financial disaster. Accompanied by annual maintenance fees and the lack of a secondary market, the buyer can find himself stuck with a timeshare they don’t want or can’t afford, facing foreclosure for the first time in their life. No one can guarantee a release from a timeshare contract. The foreclosure process is demoralizing and stressful. Scams abound, so do not pay anyone upfront money to get out of a timeshare without checking with Inside Timeshare or one of the self-help groups listed below.     

Air Force First Sergeant John Kim and his wife Glory, of South Carolina describe their battle with Bluegreen Vacations. John has joined TAG as a volunteer to advocate on behalf of other active duty service members, and to help guide disgruntled buyers through the regulatory filing process.   

“My wife Glory and I realized our mistake when we filed our 2017 taxes. We purchased about $60,000 worth of Bluegreen vacation points financed at 16.99%.  The first purchase was in April 2017 at The Fountains in Orlando, and the second purchase June, 2017. We had been told the June meeting would be an orientation meeting, but it was just an attempt to sell us more points.  We were told at both meetings we could go to our bank and refinance as you would any mortgage. We have learned banks don’t finance timeshares,” explained John. In addition, John reports being told,

  1. Bluegreen points are an investment, like a mortgage. It was emphasized that we were purchasing deeded property (which it is not), so an investment. We have learned Bluegreen vacation points are a right-to-use product, like joining a fitness club. Managers assured us we were making a sound “financial investment” and in years to come, we would be able to sell our portion of Bluegreen for a profit because we would have a deed to Bluegreen Vacations properties.
  2. We could deduct the interest from the loan on our taxes, as you could with any mortgage. This was not true.

Bluegreen previously reported nonpayment of timeshare loans as foreclosures, but no longer does so. Bluegreen and credit reporting agencies Equifax and Experian entered into a settlement in a class action lawsuit brought by the Finn Law Group on behalf of Bluegreen owners that resulted in 11,000 former Bluegreen members’ negative accounts being deleted from their credit reports.  Bluegreen, Equifax, and Experian also agreed not to report foreclosures in the future for Bluegreen members. Some timeshare companies do report a loan default as a foreclosure.

“We bought in Florida. I understand the Florida Timeshare Division, DBPR, will in all likelihood, echo Bluegreen’s defense with, ‘You need proof and verbal representations are hard to prove.’ With no real regulation, we want our voice heard. Don’t believe a word a timeshare sales agent says. I filed complaints with the Attorney General for the States of South Carolina and Florida, as well as the Federal Trade Commission, the Better Business Bureau, the Fraud Officer of Orlando Florida Police Department, Department of Defense investigative services for the Air Force, Army, Navy and Coast Guard and the AARP Fraud Watch Organization. Nothing happened. Our message – buyer beware.”

If you, or anyone you know has a timeshare concern, contact Inside Timeshare or a self-help group.

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

Bluegreen Vacations Corp (NYSE: BXG) reported second-quarter earnings Aug. 2 that fell short of analyst expectations. Bank of America Merrill Lynch’s Shaun Kelley downgraded Bluegreen Vacations from Buy to Underperform and decreased the price target from $26 to $19.

Total Q2 revenue of $195 million was beneath Kelley’s forecast of $208 million. Bluegreen reported 8-percent lower tours, while vacation ownership interest sales were up only 3.4 percent year-over-year when the analyst was expecting a 10.4-percent increase.

https://finance.yahoo.com/news/bluegreen-vacations-interrupted-sell-side-190725946.html

Once again a very hard hitting story, it is obvious to everyone, except that is the timeshare industry, that change is needed, no longer should sales agents get rich by telling lies to gain a sale. The companies that employ them should be held accountable, it is no longer acceptable for companies to use the phrase “WE ARE NOT RESPONSIBLE FOR WHAT OUR SALES AGENTS SAY”, they are responsible, they are the employers, it is their product that these agents are selling!

If you have any comments or questions regarding this article or any other published, then use our contact page, Inside Timeshare welcomes your input.

Been contacted by a resale, cancelation or claims company, found one on the internet and you are not sure if they are genuine, then contact Inside Timeshare and we will point you in the right direction.

Relinquishment and Claims: A Quick Guide

Over the past few weeks, Inside Timeshare has received many enquiries from readers regarding cancellation of their timeshare contracts, known as relinquishment and making a claim. Today we give you some very basic information on these subjects.

Many owners are now getting on in years, their circumstances have changed, for instance they have retired and no longer want the expense of the maintenance fees. For some it is how they holiday that has changed, no longer using the timeshare or the exchange programs available.

Getting out of the contract is a minefield, there are many companies out there who promise to do this for you, some are genuine some are not. But all have one thing in common, the cost!

Before you even think about engaging a company to do this for you, it is always advisable to contact your timeshare company or resort first, just to check if they have a system in place which allows you to surrender your timeshare. This may just save you a lot of money and also gives you the piece of mind it has been done correctly.

Beware the companies that use the “bait and switch” methods, either promising a sale or cancelation, only to attempt to sell you another product when you attend the meeting, these will either be a holiday club or lifestyle package, promising huge discounts. All you will be doing is swapping one product for another, at a very considerable cost.

Then we have the proliferation of “claims” companies, many of these will offer a “no win no fee” claim. This is to get you interested in attending a meeting, then you will be subjected to a lengthy pitch as to how the claim will be processed. Then comes the crunch, the only way you can do the “no win no fee” claim is to pay them considerable sums to “cancel” your timeshare first.

The claim itself may never materialise and in many cases the owner finds out that nothing has been done and they are still liable for maintenance fees. Their particular timeshare company or resort does not recognise the company and will not deal with them. They are only interested in getting your money!

Club la Costa has issued numerous warnings about this subject, they have categorically stated they will not deal with these third party claims companies, only with the member direct. In fact CLC has a program in place whereby they will let out members for free. Maybe this is a move to stem the tide of claims that are now going through the Spanish legal system. But at least they are offering a way out which will not cost their members a fortune.

If you are unable to do this yourself then using a reputable law firm may be the only answer, but first you should always do your due diligence.

As for making a claim, in Spain the law is very clear, if the timeshare was purchased or upgraded after January 1999 and it falls foul of the timeshare laws, then you have the right to take it to litigation. The main points for a claim are:

  • Contracts which are longer than 50 years, commonly known as perpetuity;
  • Points or floating week systems, in may cases this also includes fractional.
  • Deposits or any payments taken within the 14 day cooling off period, in many cases the courts have now extended this to any payments within 90 days of signing.

These are just the basics, there are many more points which a good lawyer will also use to bring the case to court, not just the timeshare laws, but also Consumer Law and Mercantile Law.

The process for making a claim is the Spanish Courts is not a quick procedure, it can take upto 18 months for a case to reach conclusion. Then this may be delayed due to the timeshare company lodging an appeal, this is all done to add frustration into the equation.

By taking a case to litigation through the Spanish legal system also requires the use of a competent registered lawyer, who also has the experience in this field. Not all lawyers will understand the complexities of timeshare contracts. A good example is one German client who decided to use a German lawyer registered to practice in Spain, just because he was German. This lawyer did not know timeshare laws, but because of the rulings by the Supreme Court he thought it would be easy.

This particular lawyer informed his client to stop paying the maintenance as soon as he took on the case. When the case eventually came up at the court in Maspalomas, he lost. The timeshare company argued before the court that the member was now in breach of contract as they had not paid the maintenance. The court agreed.

This particular client has now paid the original law firm which they rejected , to take proceeding against the lawyer for wrongful advice, plus to make an appeal using the relevant laws. A very costly experience for this client.

Over the past few years we have also highlighted several “fake” law firms, these tend to inform the owners that their timeshare company is about to be taken to court and you can be part of this. First they need an amount to file the case at court, using the “fake” procurador who has to be paid.

Then a few weeks later you get the good news that the director of your timeshare company pleaded guilty and you have been awarded a substantial amount. Firstly, ask yourself this question, when is a director of a timeshare company going to plead guilty?

Now there is the matter of paying “tax” to get your money, this will usually be around 20% of the awarded amount, this is alway inflated to bait you in. Many of the documents we have received from readers who started to believe it, have been nearly three times what they originally paid.

If you believe that you have a claim and want to know more, then use our contact page, we will go through it with you and check if you do actually have a possible case. We will also let you know what the procedure is, the breakdown of the legal fees and what they are for. These do need to be paid to take a case to court, you will not find any Spanish law firm that will take these cases on without these costs.

Just want to cancel your timeshare, then again use our contact page, let us know what timeshare you own then we will be able to explain how you can do it yourself.

Remember, not all companies that contact you or you find on the internet are genuine, many have been set up with just one goal, to take your money and run. Do you homework, check, check and check again, not sure, then ask us. We will point you in the right direction.

In the Tuesday Slot tomorrow, we tell the story of US Air Force First Sergeant John Kim and his experience with Bluegreen. It is another of those “Nightmare on Timeshare Street” stories involving either Veterans, serving military or law enforcement personnel.

Friday’s Letter from America

Welcome to this weeks Letter from America, we continue with the Whistleblowers Summit attended by Irene Parker, this story about Kelly Miller will shock you. This has also been published in OEN, www.opednews.com, see the link below.

https://www.opednews.com/articles/1/Whistleblower-Retaliation-by-Irene-Parker-Whistleblowers-ing-180816-434.html

There will always be those who discredit the victim. Inside Timeshare publishes Kelly’s story relying on the the Whistleblower Summit’s vetting of award recipients. A prestigious organization such as this would not risk their credibility by presenting an award to a honoree not credible.  In order to be recognized at the Whistleblower Summit, those proposed were required to provide two short answers to questions. In Kelly’s response, she never mentioned the FBI, yet was announced at the Whistleblower Summit as an FBI whistleblower.

Download the recording below.

IMG-4782

Now for kelly’s story.  

More on Whistleblower Retaliation – Kelly Miller’s Story

The Twilight of the Elites, by Christopher Hayes

The more you learn about the documented instances of active coordinated conspiracy and collusion, the harder it is to dismiss even the most seemingly far-fetched allegations of wrongdoing.

Twilight of the Elites, published in 2012 by Chris Hayes, editor of The Nation and host of All In with Chris Hayes on MSNBC

By Irene Parker

August 17, 2018

I met Kelly Miller, M.S., at the Whistleblowers Summit held July 30 – August 1 in Washington D.C. Kelly was recognized at the Whistleblowers Summit for exposing corruption in law enforcement and government agencies which resulted in violent, inhumane, and illegal retaliation against her.

I attended the summit on behalf of 70 members of the military and law enforcement, veterans and active duty, who reported being victims of timeshare fraud, but this article is not about timeshare. It is about corruption, collusion, influence and power. Timeshare victims fight the same battles.

http://insidetimeshare.com/fridays-letter-from-america-16/   

Kelly’s story is horrific, but what’s most horrific, is that what happened to her could happen to any woman. She describes mafia like behaviors from prominent individuals.   

In Paintsville, Kentucky, around 1999, cameras were secretly placed all over Kelly’s home by a sex ring Kelly calls a “Racketeering Influenced Organization” involving law enforcement and the justice system. The perpetrators saw her all day every day on their Voyeurism website that they illegally streamed to others. Single and living alone in Paintsville, the secret cameras remained in Kelly’s home for at least eight years. Kelly said several other women were victimized. The ring included high ranking members of her local community in Kentucky and in Washington D.C.

Kelly Miller honored at the Whistleblowers Summit July 30, 2018 as “Kelly Miller, FBI Whistleblower and Law Enforcement Corruption” Her $75 million federal lawsuit is against the DC Metropolitan Police Department and Marriott International.  

Despite having earned two Master’s Degrees, Kelly is homeless and destitute. As part of a targeted retaliation by law enforcement and the brotherhood, she has been threatened with incarceration if she attempts to go to her mailbox at a Marriott Renaissance Hotel. “I had the mailbox at the Renaissance Hotel for four years and had accessed it without issues until May 3rd, 2018 when I was threatened by a hotel employee and by the police if I did not leave the hotel immediately.”

In the 90s Kelly worked for Job Corps in Floyd County Kentucky adjacent to Johnson County. She worked as a contract employee. She focused on work base learning and became Job Corps Support Manager in Paintsville, a rural town in eastern Kentucky. Kelly earned two Master’s Degrees and is a certified counselor. One of her Master Degrees is in Counseling and the second is in Adult Education. “I started a third Masters in Business in DC in 2014 to secure money to survive as I was penniless. The brotherhood would not allow me to obtain employment so I signed up to go to school to survive on scholarships and loans,” said Kelly.   

Kelly was introduced to members of the sex ring in subtle ways, the way you would inadvertently meet someone in a workplace or casual setting. “I thought they were just someone I met and dated. The way they introduced me to the last man was through the manager training seminar I was sent to attend in Ashland Kentucky. At work I was told I would need to take labor training as part of my Job Corps position. A member of the sex traffic ring had been appointed to that department. He was an FBI agent impersonating someone else. All these men were exhibitionists. They all knew about the cameras. The game had been played for years. They never stayed with the same woman as long as they stayed with me. That’s why it all fell apart.” Kelly would meet one person and then another, dating some, all the while thinking she was involved in normal relationships. Kelly now describes those relationships as being trafficked from one perpetrator to another.

Finally, an FBI agent involved in the sex ring was assigned to Kelly. They actually stayed together for about three years. Finally, apparently feeling remorse, the FBI agent confessed. “I met some of his family and friends. He met my parents in 2010 at Thanksgiving dinner. It had all the characteristics of a healthy relationship. Although this FBI agent was part of the ring, he exposed his fellow criminals at his own risk. Without his confession, I don’t know how long it would have gone on,” Kelly explained.  

When Kelly tried to get justice through the court system, she got nowhere. “The perpetrators had substantial amounts of money. One of the FBI agents involved was able to prevent me from reaching justice. I was illegally arrested three times in Kentucky. I was gang raped the third time, my life threatened, and they even tried to have me placed in a mental institution to cover up their crimes. In their twisted minds, I was supposed to be a CHIP, a side woman (in the law enforcement lingo of the brotherhood)”.

Still homeless, Kelly fights her battle from the streets of Washington D.C., stationed there to be close to her lawsuit. She has to handwrite her pleadings when she does not have access to a computer. “I was refused forms to file my lawsuit against Marriott International and the DC Metropolitan police Department. The US District court stated to me, ‘If you want to file you have to handwrite your complaint. This upset me immensely. I hand wrote my $75 million lawsuit.”   

Members of the Kentucky brotherhood came to Kelly in 2018 in Washington DC when they saw her making progress, taking down DC elite along with the Kentucky brotherhood. They offered, off the record, to send just the Kentucky participants to jail after she got a guilty verdict in the Commonwealth in 2013.  Kentucky Attorney General Jack Conway sent his representative to Kelly to ask “Would you be satisfied if just your father went to jail?” I told Conway’s representative, “Hell no, I want ALL the guilty in prison. My father just asked for the favor. You people committed the violent crimes. This is how the brotherhood works. They send people to you to feel you out and see what you are willing to settle for… forcing you through adversity to settle for less than what they owe so they can move on to the next victim. I’m not seeking money. I’m seeking justice. The Washington DC perpetrators thought I would let them off if the Kentucky perpetrators went to jail. The DC perpetrators were even worse than the Kentucky perpetrators. After I received a guilty verdict against them, they continued to violate me for an additional five years. I want ALL participants in federal prison for targeted RICO Acts against me, and the pro-dominate officials.”  

Kelly is still embroiled in civil litigation. She originally sought help from someone she went to school with, now a Kentucky county attorney. “I had been arrested illegally. The attorney conceded it was an illegal arrest. That attorney told me why I had xx in my case number. The xx means you are blackballed and no one should help you. The attorney said she could not get involved. She said I would need to take my case to the Supreme Court. I’ve been to the Supreme Court twice. Given the number of new supporters I’ve gained, I will be going to the Supreme for a third time,” said Kelly.

“I have no mailbox, I am homeless, and I can’t have a job. I have been raped in DC while sleeping outside by a black male who is a repeat sex offender in Virginia. Authorities would not prosecute. They have blocked me at every step, no food, no money, and no job,” she explained. Still, she plows on through federal lawsuits, representing herself. “I have never hidden from fighting for my justice. The brotherhood wanted me to be afraid and to hide. I refused to sit down no matter what they did to me or how severely they hurt me. The more invisible I was the more control they had over  me. The only way for ME to gain control over my life is to keep standing up and shouting out about their criminal activity,” she added.

“I can NOT express how humbled I am to be featured in this article, allowing me to speak the truth! I am a true believer that ALL things happen for a reason and my meeting you that day was certainly meant to be!”  

Kelly Miller honored at the Whistleblower Summit

A List of Kelly’s accomplishments:

Kelly’s legal issues and pursuit of justice brought her to Washington D.C. several years ago. According to her bio,

Kelly has vast knowledge of administration as a Liaison for the National Job Corps Organization where she developed a Work Based Learning Program and a Concurrent College Program. She has used her immense adversity in a positive manner to enlighten and educate as an active advocate on the topic of political corruption, domestic violence and homelessness.

Kelly testified about her experiences before the Inter-American Commission on Human Rights, April 4, 2016.

Kelly has been nominated by several national organizations for three years in a row as the first homeless person to be nominated for the EPA NEJAC seat. NEJAC is part of the Environmental Protection Agency Environmental Justice Agency.

There is a documentary in the works and she will be featured on a radio talk show next month.

The US Human Rights Network every year chooses 12 to 15 individuals who have made a difference in advocacy. Kelly was chosen.

Fighting Injustice for Human Rights Educations FIHRE, a Fellowship

Kelly was vetted by the Secret Service in order to work at an event at the White House. Kelly said there has been less harassment since she worked at that event.

What does Kelly’s story have to do with timeshare? The parallel is fraud, corruption and collusion, and in the case of timeshare, misuse of the lending process.

We hope others will come forward to offer Kelly assistance. If you want to reach Kelly, send an email to Charles Thomas at Inside Timeshare, published in Spain. Kelly is looking for sponsors.  

Kelly homeless at night in DC

Thank you Irene for writing about Kelly’s plight, we at Inside Timeshare hope that our readers take note and somehow help will come Kelly’s way.

Although this story is not about timeshare, it does go to show how the powerful will always try to destroy the individual. By working together we can make a difference, we must show the those like kelly are not alone. I believe that the words of William Faulkner ring true:

Have a good weekend.

The Tuesday Slot with Irene

Welcome to The Tuesday Slot, this weeks article is by a new contributor, Della Morris C.P.A., M.B.A., M.S. with the introduction by Irene Parker. As is usual with articles such as this, Inside Timeshare submitted the draft to the company concerned for comment. The reason for this is very simple, we hope that the situation can be resolved and on some occasions the article is then not published when a positive outcome is achieved.

In the case of some companies, no response is received, then when the article is published they start to issue legal notices, sending in the lawyers with threats because they don’t like what has been published. Well, that is their problem, they are given ample warning but fail to respond.

In the case of this article we did receive a response from ARC, all credit is due to them, you can read their comment in Irene’s introduction.

Senior Foreclosure

The Hardship created by Perpetual Timeshare Contracts without a Secondary Market

By Della Morris, an Americano Beach Resort owner in foreclosure

Introduction by Irene Parker

August 14, 2018

Inside Timeshare has published two articles about Americano Beach Resort as the developer, ARC, works toward reopening the resort damaged by hurricanes Matthew and Irma. Work is progressing, but today’s article is about how the perpetual timeshare contract is forcing senior after senior into foreclosure, often those with high credit scores who have rarely been late on a payment. The foreclosure process is demeaning and demoralizing, but for some seniors the relentless calls can affect their health and wellbeing. We’re not singling out Americano, or their current developer, ARC, as this is an industry wide problem. A few companies, like Wyndham and Diamond Resorts, are offering voluntary surrender programs, alleviating the problem for some.

My husband and I owned a deeded week at Port Elsewhere (named after the medical drama series St. Elsewhere from the 80s), Osage Beach in the Missouri Ozarks for almost 30 years. Living in Florida, we no longer desire to vacation in Branson. I called the resort, spoke to the person I had gotten to know over the years, who responded to my request to deed back with, “Yeah, we discussed this at our HOA meeting and decided it’s not fair to place such a hardship on aging owners, especially those who have faithfully paid their maintenance fees for so long. I’ll send you the form to sign and return.” We left Port Elsewhere holding no animosity, only fond memories. We knew it was time to go when all our neighbors said, “My grandma and grandpa bought this!”  

Out of the 530 timeshare members who have reached out to Inside Timeshare, not one was aware of how difficult getting out of a timeshare can be. Almost daily we hear from another senior bracing for timeshare foreclosure. Many of their stories are heartbreaking, and for more than a few, devastating.

For timeshare members, lucky enough to have purchased a timeshare that does have some salability, contact a member of the Licensed Timeshare Resale Broker Association. They charge no money upfront and can provide straight answers if your timeshare has no secondary market. Scams asking for upfront money to “get you out of your timeshare or your money back” abound. Based on 530 reader complaints, honesty is in short supply. Many of our readers have been duped by exit scams.  http://www.licensedtimeshareresalebrokers.org/

Della is at her wit’s end. She contacted Inside Timeshare after reading Meryl Stefan’s July 27 article that contained a description of Freedom 365, an exit and travel plan ARC is offering deeded owners. For many original buyers, the answer to their timeshare nightmare is not to spend more money by joining a Travel Club.

http://insidetimeshare.com/fridays-letter-from-america-14/

Della had already talked to ARC, but hoping to help find a solution I contacted ARC and was provided the following information. Della will follow up.  

The Association does have a hardship surrender policy.  It’s managed by the administrative manager at the resort  (Contact information was provided). Generally, the policy is that the owner has to bring their account current before the Association will accept the deed, but we’ll work with every owner based on their specific needs.

I believe many complaints can be resolved by finding the right person to talk to. The salespeople are paid to sell, so the sales agents mentioned in Della’s article were probably not the proper people to talk to about a deed-back. Through dialog we hope to create a kinder, gentler relationship between disgruntled owners and developers.

By Della Morris, C.P.A., M.B.A., M.S.

I am 70 years old and currently live in Virginia. I bought my Americano timeshare in 1994. It has been difficult for me to pay my dues each year and many times I asked Americano Resort to take my week back, even before ARC acquired Americano. When I bought the timeshare, I had no idea timeshare can be a product that cannot be sold or given back.

I had a back and neck injury that resulted in eight surgeries from 1990 thru 1997.  Many years my income was low, but I continued to pay the fees. I owe dues for 2017 and 2018, but cannot afford to pay them. I paid Americano maintenance fees from 1994 until 2016, despite never using the timeshare.

Sometimes you get the feeling that these resorts lump all seniors together like a herd of sheep. We are people. To give you an idea of my background, I worked for a company that audited corporations. A congressional law was passed by Senators Sarbanes and Oxley in response to the Enron scandal. The law required public companies with a certain amount of equity to have an independent audit by an auditing firm not connected with the company that prepared their annual report.   

When my health failed, I did not apply for Social Security. It was such a cumbersome process, so I just worked the best I could, sometimes for minimum wage, taking anything I could get. I have lived in West Virginia, Florida and North Carolina and was eligible for Vocational Rehabilitation in each of those states.

My contact with ARC, (Bernie and Edwin)

Edwin from ARC called me August 8 about turning over my Americano unit with a quit claim deed so my special assessments and annual fees would be forgiven, but they were asking $5,000 in order to do so, to join their Travel Club, Freedom 365. He said this would be a better deal for me than staying with Americano Resort. Edwin said Americano will continue to have large annual assessment fees and I will have to pay assessments plus maintenance fees each year.

Edwin stated if I do not pay the assessment and maintenance fees, my timeshare would go to foreclosure, plus I will have to pay property taxes. I told Edwin I knew of many not happy with the current Americano situation, with the resort not open. In my situation, I would be paying out good money after bad. I could not decide that day. They said they had to have $1,000 to hold the offer. I paid $500 with my credit card, but disputed the charge because of their aggressive sales tactics.   

Freedom 365 would require I travel to one of their properties at least one time per year at a cost of $299. I never even stayed at the resort I bought! They also offered 1,000 points each year to be deposited to my account so I could book other stays. The difference between the price given and the discount rate would come from the points. Points would not carry over if not used, or if some were remaining at the end of the year, after paying $299 for travel and the other travel destinations through Freedom 365. This plan sounded convoluted and the last thing I needed to do was pay an additional $5,000 for something I never used.

They told me foreclosure letters would be going out soon. I wrote a check for my 2017 dues but apparently the check was never cashed. I feel the industry needs to do something besides browbeat seniors who have been paying them money for years, holding them as financial hostages. So, I brace for the collection calls and demand letters. I find the industry shameful.

Thank you to Della for sharing her story and to ARC for their response. Della is not alone. Inside Timeshare has been flooded with complaints, and not just from seniors. We hope industry executives will wake up and realize this is not the way to keep timeshare viable and healthy. Many families are devastated.

If you or someone you know has a timeshare problem, contact Inside Timeshare or one of the self-help groups listed below.

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

Thank you Della for your article and also to Irene for the editing and introduction, also a big thank you to ARC for responding, at least they have informed us and our readers that they do have a policy in place and who it is managed by. As Irene stated in her introduction, it really does depend on who you speak with, if only other timeshare resorts and developers informed members of the correct department, we would not have the situation we have today.

If you have any comments or questions on this or any other article published, Inside Timeshare would like to hear from you, use our contact page and please let us know where you are located. This helps us to make sure we get the correct answers for you.

Also it is that time of year, especially in Europe, when many cold calling “scam” companies start to make contact, if you are contacted by any company or even found one on the internet and want to know if they are genuine, then contact Inside Timeshare and we will point you in the right direction.

 

Start the Week: Anfi Make the News Again; A New Contributor Joins Inside Timeshare

Welcome to Start the Week, on 11 August El Diario published another article surrounding the controversy of the man made beach at Tauro, which is part of the Anfi Tauro Beach Project.

El Diario has had access to a report on the ecological impact of the importation of sand from the Western Sahara, which under UN and EU sanctions is illegal. El Diario gained access to this report under the freedom and transparency regulations.

The report is from a study by the Biodiversity and Conservation Group, which is part to the EcoAqua University Institute of the University of Las Palmas de Gran Canaria. It looks at the impact of the Special Zone of Conservation (ZEP), Known as the Marina Strip of Mogan, an area about 300 meters offshore and covering an area of 30,000 hectares which extends along the southwest coast of Gran Canaria.

Due to the sedimentation caused by this sand, visibility is affected which will have an effect on the ecosystem as light is drastically reduced. This reduction is causing problems for the plant life as it affects their photosynthesis capabilities. There is also concern as to the introduction of minerals and other inorganic material which is also having consequences on the marine life of the Zone.

It was originally believed that the 70,000 tonnes of sand was actually coming from Las Canteras Beach in Las Palmas, but as we know it was actually imported illegally from the Western Sahara, with work starting in May 2016. This work was also started without the necessary documentation, licences and permissions in place, these were then falsified by the then head of the Coastal Authority months after the work began.

José María Hernández de León, was then sacked and is now facing trial, which the State Prosecutor is demanding a minimum of 3 years jail. The investigation is also involving Anfi as it is that company who has the concessions to the beach and also is undertaking the work to build it.

No doubt we will be seeing more prosecutions and possibly some very heavy fines, once the investigation is complete. For the full story click on the link below, open in google and use the translate facility.

https://www.eldiario.es/canariasahora/sociedad/aportacion-Tauro-Franja-Marina-Mogan-playa_de_Tauro-arena_saharaui-Franja_Marina_de_Mogan_0_801419852.html

PDF file of the University of Las Palmas Report.

ANFITauro_EDIFIL20180809_0001

We have also had the following story from one of our Anfi readers, it transpires that the Anfi Charge Card which members can use at the various concessions at Anfi, is no longer being accepted by certain bars and restaurants.

This charge card allows Anfi members to pay for food and drink without the need to use cash or their own credit cards, they are then charged at the end of their stay and clear the card with Anfi.

This is not a bad idea, but it does seem as though the businesses concerned are not having their bills paid by Anfi immediately, according to our information, they are having to wait several months before they are paid. This is obviously not good for the businesses, especially if the majority of members are using the card, the businesses still have their own bills to pay such as stock and the high rents for the locals. As we get more information on this subject we will inform you.

Inside Timeshare would also like to welcome a new collaborator, Wayne C. Robinson, an Inspirational Speaker, Author and Film Producer, you can see more about him on his website:

https://waynerobinsonproductions.com

Wayne is a former timeshare sales executive with many years of experience in the industry, he is also publishing a book called The Red Week Timeshare Book, covering everything you need to know about timeshare before, during and after the sale. It will also cover how to be rid of your timeshare for free. We will certainly be looking forward to reading this.

He has also sent us a copy of his publication entitled 13 Shocking Secrets; The timeshare industry does not want you to know. We have added a PDF copy below for you to read.

13 Shocking Timeshare Secrets

Or to subscribe click on the link below

https://l.facebook.com/l.php?u=https%3A%2F%2Fwaynerobinsonproductions.us16.list-manage.com%2Fsubscribe%3Fu%3D44c27217e62190e8ab52dc418%26id%3Da30a1ab1e0&h=AT2iQOYhL4_-aX_VBWKlWNXUlQIPvzjm2gEf_WCUm7ybAqiH-bVPp6dJfyfJna2tGxYgIY9RWIfrsDAgPPqfz4zQdQYzwHbakLP8CvHDZXLHkGBoGs20SHZxCXoP2ol4xyKsL0wsY1jkcgFFVoJY5mCeu6o5ea7ic8c

We hope to be able to publish some of his insights on these pages in the near future, so once again welcome to Inside Timeshare and the Diamond Resorts Owners Advocacy facebook page.

Tomorrow we publish another new contributor Della Morris, an Americano Beach Resort owner in foreclosure, with the introduction by our very own Irene Parker, so join us tomorrow for more on the “Nightmare on Timeshare Street” series.

Friday’s Letter from America

Welcome to this week’s Letter from America, today’s article by Irene Parker looks at “whistleblowers”, Irene attended a Whistleblowers Summit in Washington DC and for Irene it was a real eye opener.

As for timeshare matters in Europe, it is very quiet, although one new cold calling company has been reported on the Mindtimeshare website. They are called Services Juridico Reservations and are based in Marrakech, they appear to be contacting mainly Dutch owners at the present with the usual tale of a “guaranteed buyer” for their timeshare.

The offer is a substantial cash amount, although the timeshare owner does not have to travel to Marrakesh, everything can be done by telephone or email. There is no upfront fee, but there will be a large amount to pay for “TAX” for the sale to go through.

The telephone number is +212 609 158 457 with a standard gmail email address: [email protected] which is not linked to any website. They give the address as Boulevard Mohamed VI Plazza D4, 40000 Marrakech, Morroc.

We just wonder how long it will be before other nationalities in Europe are contacted by this dubious outfit.

Now for this weeks article.

Timeshare Fraud and Whistleblower Retaliation

By Irene Parker

August 10 2018

Whistleblower definition:

A whistleblower is a person who exposes any kind of information or activity that is deemed illegal, unethical, or not correct within an organization that is either private or public. The information of alleged wrongdoing can be classified in many ways: violation of company policy/rules, law, regulation, or threat to public interest/national security, as well as fraud, and corruption.

Those who become whistleblowers can choose to bring information or allegations to surface either internally or externally. Internally, a whistleblower can bring her accusations to the attention of other people within the accused organization. Externally, a whistleblower can bring allegations to light by contacting a third party outside of an accused organization such as the media, government, law enforcement, or those who are concerned. Whistleblowers, however, take the risk of facing stiff reprisal and retaliation from those who are accused or alleged of wrongdoing.   https://en.wikipedia.org/wiki/Whistleblower

I had the privilege of attending the Whistleblowers Summit held July 30 – August 1 in Washington DC. A frequent comment Charles Thomas and I hear from timeshare members, after describing how they were defrauded by unscrupulous timeshare sales agents is, “It helps to know I am not alone.” That’s how I felt meeting and listening to fellow whistleblowers.

https://www.opednews.com/articles/Whistleblowing-Works–12-by-Marta-Steele-Civil-Advocacy_Civil-Liberties_Civil-Rights_Civil-Rights-Violations-180801-756.html

One remarkable whistleblower at the Whistleblowers Summit was Aaron Westrick, Ph.D. Dr. Westrick, former Director for Research and Marketing at Second Chance Body, received a Pillar Award for exposing defective bulletproof vests. One police officer died and another injured when the vests did not hold up. Dr. Westrick explained how he had been fired from his company for exposing corruption and how he endured a 14 year legal battle as a result of his truth telling.

https://www.whistleblowersblog.org/2018/08/articles/whistleblower-news/bullet-proof-vest-whistleblower-aaron-westrick-receives-pillar-award/

When it was suggested I attend the Whistleblowers Summit, I thought I was attending on behalf of 68 members of law enforcement and military, veterans and active duty, who reached out to Inside Timeshare describing how they had been defrauded by timeshare sales agents. Veteran Administration whistleblowers were well represented. However, in the last few weeks, I have learned that I am a target of retaliation as a result of my attempts to expose fraud.    

Inside Timeshare has heard from 528 timeshare members angry beyond words. I believe highly educated, professional timeshare members alleging fraud over the timeshare sales agents they accuse. There are too many patterns of identical complaints and too many repeat offenders to be ignored. We have been contacted by senior after senior, up-sold into foreclosure. The foreclosure process is demeaning and demoralizing. For the young, unwittingly signing a perpetual contract with no secondary market, the credit downgrade is long lasting.

Two timeshare members are working on their own articles.

One member attended a timeshare presentation in Las Vegas. According to the member, he told the sales agent his wife purchased a deeded timeshare week 18 years ago and he had hated the timeshare for 18 years. He explained that he had never attended a timeshare presentation until this presentation, which he attended only to learn how to exit. The sales agent told him that in order to be eligible for the voluntary surrender program he would need to convert his deed to points. This was blatantly false. Many deeded timeshare members have surrendered their deed. The sales agent sold the member $12,000 worth of points for no reason. Worse, the timeshare company requires a six month waiting period before applying for a surrender, to capture 2019 maintenance fees.

Past articles have mentioned timeshare customer service representatives responding to members, “We are not responsible for what our sales agents say.” After we published this response, the line was changed to, “It sounds like a he said, she said,” as this member was told.

The other timeshare member was also up-sold by a Las Vegas timeshare agent. Six months ago a disabled veteran recorded a blatantly fraudulent up-sell. The recording was so obviously fraudulent you would have assumed the agent would be fired. Not so. Inside Timeshare received a complaint this week from a timeshare member reporting they had been defrauded by this same timeshare sales agent and that the sales agent told the member he was assigned to the highest loyalty level members. Two sales agents with this distinction had been fired, but only after years of complaints.

Wells Fargo made national headlines when they admitted allowing their representatives to open bogus accounts. It’s annoying to have an unauthorized credit card opened, but timeshare members report being defrauded out of hundreds of thousands of dollars. Complaints involving $100,000 to $200,000 are not uncommon.

In the case of Wells Fargo, at least victims could file a complaint with the Consumer Financial Protection Bureau. Timeshare buyers could not effectively file a CFPB complaint because the timeshare company services the loan. The filer has to select a lender from the CFPB drop down menu and a timeshare company is not a choice.

It doesn’t matter what you are blowing the whistle on. I learned at the Whistleblowers Summit you can expect retaliation. In the case of Wells Fargo whistleblower Jessie Guiltron:

Jessie Guitron began working for Wells Fargo in 2008. Soon after, though, she realized they all faced a company-mandated quota to sign up new accounts. Some of her colleagues, she noticed, were promising to open free accounts for clients but signing them up for premium accounts which came with hefty fees. Customers were overdrawn, and their credit ruined.

“I kept complaining and complaining, and nothing ever gets done,” Guitron says. “I was doing what my conscience was telling me to do. It’s fraud. That’s what it is.”

Trying to stop that fraud put a target on her back. She was fired in 2010, she says, without warning. Unable to find a new job and believing she had been blackballed, Guitron filed a lawsuit claiming Wells Fargo fired her for speaking out against the fraudulent practices she witnessed.

But then, two years later, her claims against Wells Fargo were dismissed.

“I was deflated,” Guitron says. “I was like, ‘OK, I’m done.'”

In 2016, the world around her changed when the government accused Wells Fargo Bank of opening numerous accounts without their clients’ consent.  

https://www.cbsnews.com/amp/news/whistleblower-wells-fargo-fraud-could-have-been-stopped/

Like Bernie Madoff, unscrupulous timeshare sales agents and unscrupulous timeshare companies don’t care who they hurt. It is our hope that someday, some regulator will listen and respond. All timeshare complaints filed by our readers with the Nevada and Florida Attorneys General offices have been dismissed with, “You have no proof” or “You should not have relied on verbal representations.” In effect, there is no timeshare regulation in those states, at least not for the 528 members reporting back to us. Echoing the timeshare company’s “You have no proof,” provides a green light for fraud.

Like other whistleblowers, I have no regrets and would do nothing different. I would rather be attacked than ignored to shed light on so many responsible families financially devastated by decades of predatory, aggressive and fraudulent timeshare sales. Of course there are honest timeshare sales agents and happy timeshare members. Of course not all sales agents are dishonest, but researching Attorneys General investigations, lawsuits and complaints, Charles and I are not alone in our desire to take back our vacations. If only the developers and their law firms would take off the blinders. Charles and I know truth is our best defense.

If you have a question or concern about a timeshare, contact Inside Timeshare or an advocacy group.

We seek to provide timeshare members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.

https://www.facebook.com/timeshareadvocategroup/

https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/

https://tug2.com/Home.aspx

https://www.facebook.com/groups/180578055325962/

https://www.facebook.com/groups/465692163568779/

https://www.facebook.com/groups/1639958046252175/

Related articles:

How to File a Timeshare Complaint  

http://insidetimeshare.com/the-teusday-slot-with-irene/

The St. Louis Better Business Bureau Timeshare Report

https://www.bbb.org/en/us/article/news-releases/18149-dont-fall-for-deception-pressure-and-traps-disguised-as-vacations-a-better-business-bureau-study-of-the-missouri-timeshare-vacation-club-industry?bbbid=0734

Thank you Irene, I know that you found the Whistleblowers Summit very intriguing and made many new contacts there. It is through people like those mentioned here that the truth is made public, without them large corporations and governments would get away with murder. Keep up the good work.

That’s it for this week, Friday is here and the weekend is about to start, time for the beach, pool and BBQ’s, have a great weekend and join us again next week.

Press Release from CLA, Plus a Quick Look at the Biggest Timeshare Fraud in History

As August is very much the summer holiday month, there is not a lot of news from the courts in Spain, but it is a month when some of the new names and old ones will be making a comeback on the scam front. We will be keeping a watch on these and will start reporting them as and when they do become active.

Following on from Start the Week on Monday, we reported the news from the Royal Courts of Justice regarding the case of the Financial Conduct Authority and the validation order issued to Barclay Partner Finance:

http://insidetimeshare.com/start-the-week-13/

We have been given the following press release from Canarian Legal Alliance.

On 19 June 2018, a representative from Canarian Legal Alliance attended the hearing at the Royal Courts of Justice, Upper Tribunal, Tax and Chancery Division, to represent the interests of one of our clients.

These clients had been sold timeshare in Malta by Azure Resorts and were financed by loan agreements with Barclay Partner Finance. It transpires that these loan agreements were brokered by an unauthorised agent Azure Services Ltd. As such these agreements breached the Financial Services and Markets Act 2000.

This affected 1,444 credit agreements with a total value of £47 million, in the period between 1 April 2014 and 24 April 2016.

This made the agreements unenforceable, which entitled the borrowers to recover their money and have the agreements cancelled. Therefore BPF applied to the Financial Conduct Authority in May 2017 to have a validation order issued to rectify this. The FCA on the evidence and information at the time issued the order to validate the loan agreements in February 2018.

This validation would then entitle BPF to retain money paid to them under the agreements, also allowing BPF to enforce payments by any consumer who defaulted.

On 1 August 2018 Judge Timothy Herrington issued his judgement, in his ruling he stated the FCA should re-examine the original order and take into account “client detriment”, a factor which the FCA had not considered in the original order.

In the case of our client, this “client detriment” is very clear, they were mislead into purchasing the timeshare as an investment with the promise of income rental and then resale, which never materialised. They were pressured into signing the loan agreement after hours of high pressure timeshare sales tactics, even though our client explained they could ill afford the timeshare.

They were not explained the terms and conditions of the agreement or the full extent of the cost, the product they were purchasing was not suitable for their needs and would not fulfill the promises given. They were also mislead as to the length of the loan agreement, being 2 years and not 15 years which it turned out to be.

There were no proper credit checks made with regards to affordability or the ability to afford the repayments, they were not asked to provide any proof of income (bearing in mind they were both in their 70’s and on pensions), or any proof of outgoings.

Once the validation order is overturned by the FCA, this will leave our client able to recover all money paid to BPF and have the loan agreement declared null and void.

This ruling may also have an effect on loan agreement for timeshares purchased via loans even by an authorised broker. As a law firm we have many clients who have gone through the same process, lengthy presentations, high pressure sales and no proper checks regarding the ability to afford the repayments. We believe this may give clients an avenue to have these agreements cancelled and be reimbursed the money paid.

Canarian Legal Alliance

Our thanks to CLA for that information, now a quick look at an old story which was prompted by an item on ITV News, this was an interview by the wife of John “Goldfinger” Palmer who was shot and killed at his Essex home in June 2015.

In the interview she expressed her disbelief at the inability of Essex Police to find her husband’s killer, which the police believe was a professional hit. She also claimed she felt “sorry” for those who lost thousands in the timeshare scam. This is after she started the interview with “It was a wonderful Lifestyle” and “We had everything we possibly could want”. On whose money is the question?

The timeshare scam involved 17,000 victims and was worth over £100 million, it revolved around the multiple selling of timeshare units, resorts that had not been built or ever going to be built and ones without any planning permission.

It has been regarded as the biggest timeshare fraud in history.

Palmer was eventually jailed for 8 years in 2001 in the UK after being convicted for timeshare fraud. He was also ordered to repay around £33 million to his victims, but as the Crown Prosecution Service bungled the paperwork this order was overturned to the consternation of the police. He was released in 2005 and returned to Tenerife.

He was eventually arrested on the runway and bundled into a military transport and taken to Madrid to await trial by the Spanish authorities, he spent 2 years in jail and was then released on bail returning to the UK. The rest as they say is history.

Click on the link below to see the interview and the second link which is a report by Roger Cook made around 2 years ago on the full story of John “Goldfinger” Palmer, from his involvement in the Brinks Mat bullion robbery through to his timeshare frauds.

https://www.facebook.com/ITVWestcountry/videos/2076879189011352/

Join us tomorrow for our Letter from America, this week Irene Parker reports on the Whistleblowers Summit which she attended in Washington DC in July, you will certainly find it a revelation.

 

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